Senior Product Designer, Member Growth

📍 Job Overview

Job Title: Senior Product Designer, Member Growth

Company: Spring Health

Location: Seattle, WA (hybrid)

Job Type: Full-time

Category: Product Design / UX/UI

Date Posted: May 11, 2026

Experience Level: 5+ Years

Remote Status: Hybrid

🚀 Role Summary

• Drive significant improvements in member conversion, engagement, and retention through thoughtful product design.

• Elevate the overall quality, craft, and visual appeal of Spring Health's core member platform experiences.

• Collaborate closely with Product Management, Engineering, and Data Science to translate user needs into elegant, high-impact solutions.

• Contribute to and evolve a robust design system to ensure scalability and a consistently high standard of product quality.

• Leverage data and user feedback to inform design decisions while maintaining strong design intuition and a user-centric approach.

📝 Enhancement Note: While the core role is Product Design, the focus on "Member Growth" and driving "business outcomes" indicates a strong alignment with Go-To-Market (GTM) operations, specifically in optimizing user journeys for acquisition, activation, and retention. This role requires an understanding of how design directly impacts key performance indicators (KPIs) crucial for growth operations.

📈 Primary Responsibilities

• Design and iterate on user-centered product experiences across the core member platform, focusing on intuitive navigation and seamless access to care.

• Develop high-fidelity mockups, prototypes, and detailed design specifications for new features and enhancements, ensuring production-readiness.

• Conduct user research and analyze data to deeply understand member pain points, motivations, and behaviors, translating insights into actionable design strategies.

• Partner with cross-functional teams to define product requirements, validate design solutions through user testing, and ensure alignment with business objectives.

• Champion design quality and consistency by contributing to and advocating for the use of the design system, ensuring brand coherence and scalability.

• Visually refine and polish existing product interfaces to enhance usability, aesthetic appeal, and overall user satisfaction, aiming to improve System Usability Scale (SUS) scores.

• Clearly articulate design rationale, user insights, and proposed solutions to stakeholders through compelling presentations and documentation.

• Foster a collaborative design environment, actively seeking and providing constructive feedback to drive continuous improvement within the design team and across pods.

• Ensure designs are not only aesthetically pleasing but also accessible, inclusive, and aligned with Spring Health's mission to remove barriers to mental health.

📝 Enhancement Note: The emphasis on "driving meaningful business outcomes" and "measurable impact" suggests this role requires a strong understanding of conversion funnels and user journey optimization, typical in growth-focused product design but also highly relevant to GTM operations and revenue operations. The expectation to "balance craft with speed" points to an agile development environment where rapid iteration and data-driven decision-making are paramount.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, HCI, Computer Science, or a related field, or equivalent practical experience.

Experience: Minimum of 5 years of professional experience in digital product design, with a proven track record of shipping high-quality user experiences for consumer-facing platforms.

Required Skills:

• Exceptional visual design skills with a keen eye for detail, typography, color theory, and layout.

• Strong proficiency in interaction design principles and the ability to create intuitive user flows.

• Expertise in design and prototyping tools, specifically Figma, for creating high-fidelity mockups and interactive prototypes.

• Demonstrated experience in working with and contributing to design systems to ensure UI consistency and scalability.

• Proven ability to collaborate effectively with Product Managers, Engineers, and Data Scientists in an agile, cross-functional environment.

• Excellent communication, presentation, and storytelling skills, with the ability to clearly articulate design decisions and their rationale.

• Experience in leveraging user data, analytics, and feedback to inform and validate design solutions.

• Ability to work at a rapid pace while maintaining a high standard of design quality and attention to detail.

Preferred Skills:

• Experience in the healthcare or mental health technology sector, understanding the unique considerations for sensitive user data and patient journeys.

• Familiarity with user research methodologies and the ability to conduct or interpret user studies.

• Experience with A/B testing and conversion rate optimization (CRO) principles as they relate to product design.

• Understanding of front-end development principles (HTML, CSS, JavaScript) to better collaborate with engineering teams.

• Experience in driving specific growth metrics such as user acquisition, activation, engagement, and retention.

📝 Enhancement Note: The requirement for a strong portfolio demonstrating "exceptional visual design skills" and "a refined design sensibility" is critical. For operations professionals, this translates to understanding how design directly impacts conversion rates and user adoption, key metrics in GTM and Sales Operations. The emphasis on Figma and design systems is standard for modern product design roles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 projects demonstrating end-to-end product design, from problem definition to shipped solution.

• Clearly articulate your role and contributions within each project, especially in cross-functional team settings.

• Highlight projects specifically focused on user growth, engagement, or conversion optimization.

• Provide detailed case studies that explain the problem, your design process, key decisions, and the measurable impact of your solutions.

Process Documentation:

• Explain your design process for tackling complex user problems, emphasizing iterative development and user feedback loops.

• Detail your experience with design systems, including how you've contributed to or utilized them to ensure consistency and efficiency.

• Demonstrate how you use data and user research to inform your design decisions and measure the success of your solutions.

• Illustrate your ability to collaborate with engineering and product management, showcasing how you handoff designs and ensure accurate implementation.

📝 Enhancement Note: For candidates coming from operations backgrounds, framing portfolio pieces around process optimization, efficiency gains, and measurable KPI improvements will resonate. While this is a design role, the impact on "business metrics" implies a need to demonstrate ROI through design, a core concept in operations.

💵 Compensation & Benefits

Salary Range: $150,000 - $196,880 USD per year (based on the provided range for this position in Seattle, WA).

Benefits:

• Comprehensive health, dental, and vision insurance plans.

• Access to One Medical accounts for enhanced primary care services.

• Health Savings Account (HSA) and Flexible Spending Account (FSA) options, with Spring Health contributing up to $1,000 annually to HSAs.

• Employer-sponsored 401(k) with a company match of up to 2%.

• Annual allotment of no-cost therapy, coaching, and medication management visits for employees and dependents through Spring Health.

• Competitive Paid Time Off (PTO) including vacation, sick leave, and company holidays.

• Generous parental leave: 18 weeks for birthing parents and 16 weeks for non-birthing parents at 6 months tenure.

• Access to Noom for weight management support.

• Fertility care support through Carrot, including a $4,000 reimbursement for related expenses.

• Wellhub subscription for fitness, mindfulness, nutrition, and sleep resources.

• BrightHorizons for sponsored child care, back-up care, and elder care services.

• Annual Professional Development Reimbursement of up to $1,000.

• $200 annual donation matching to support charitable causes.

Working Hours: Standard full-time (40 hours per week), with flexibility expected within a hybrid work arrangement. Occasional travel for team on-sites is required.

📝 Enhancement Note: The provided salary range is specific and aligns with senior-level design roles in a major tech hub like Seattle. The extensive benefits package is a significant draw, particularly those related to mental health, family support, and professional development, which are often highly valued by professionals in operations and tech roles. The mention of Radford Global Compensation Database indicates a data-driven approach to compensation, aligning with operations principles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Mental Healthcare Technology / SaaS. Spring Health operates at the intersection of healthcare and technology, providing a digital platform for mental health services. This industry is characterized by rapid innovation, a strong focus on patient outcomes, and increasing employer adoption driven by ROI and employee well-being initiatives.

Company Size: Spring Health has experienced hypergrowth, reaching a $3.3 billion valuation and partnering with over 450 companies, including major corporations like Microsoft and Target. This indicates a mid-to-large-sized company with a rapidly expanding team and client base. For operations professionals, this means opportunities for significant impact, process refinement, and career advancement within a scaling organization.

Founded: Spring Health was founded with a mission to eliminate every barrier to mental health. The company's growth trajectory, fueled by significant Series E funding, suggests a dynamic and well-backed organization. This environment is ripe for operations professionals to build and optimize processes that support rapid scaling.

Team Structure:

• The Product Design team likely operates in a "pod" structure, working closely with dedicated Product Managers, Engineering teams, and Data Scientists.

• Reporting is to the Director of Product Design, Member Growth, indicating a focused leadership structure within the design organization.

Methodology:

• Data-driven decision-making is integral, with a focus on measuring impact on business metrics (conversion, engagement, retention) and design metrics (SUS).

• Agile and iterative development processes are employed to balance speed with quality.

• A strong emphasis on user empathy and understanding is foundational to the design and product development approach.

Company Website: https://www.springhealth.com/

📝 Enhancement Note: Spring Health's mission-driven nature in mental healthcare is a significant cultural differentiator. For operations roles, this means contributing to a purpose that extends beyond profit, often leading to higher employee engagement and a focus on impact. The hypergrowth phase suggests a dynamic environment where operational efficiency and adaptability are key.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior Product Designer, indicating a mid-to-senior level individual contributor role. It requires significant autonomy, the ability to lead design initiatives within a pod, and a strong influence on product strategy through design. For operations professionals, this level typically involves taking ownership of key processes, driving improvements, and mentoring junior team members.

Reporting Structure: The Senior Product Designer reports to the Director of Product Design, Member Growth. This structure allows for direct mentorship and strategic guidance from experienced leadership, while also providing exposure to broader GTM and product strategy discussions.

Operations Impact: The primary impact of this role is on "Member Growth" by directly influencing conversion, engagement, and retention metrics. This is a direct link to revenue generation and customer lifetime value, making the design function critical to the company's GTM success. Operations professionals often seek roles where their work demonstrably impacts key business KPIs.

Growth Opportunities:

• Skill Advancement: Deepen expertise in UX/UI design for growth-focused products, specialize in designing for healthcare, and hone skills in data-informed design and A/B testing.

• Leadership Potential: Transition into Lead Product Designer roles, manage design projects, or potentially move into product management or design operations leadership as the company scales.

• Cross-functional Exposure: Gain in-depth understanding of product management, engineering workflows, data science methodologies, and GTM strategies within a rapidly growing SaaS company.

• Mentorship: Benefit from guidance from a Director-level designer and potentially mentor junior designers or contribute to design operations initiatives.

📝 Enhancement Note: The "Senior" title implies a need for strategic thinking and the ability to operate with less direct supervision, mirroring expectations for senior operations roles. The focus on "measurable impact" and "business outcomes" is a strong indicator of where this role fits within the broader GTM and revenue generation engine of the company.

🌐 Work Environment

Office Type: Hybrid. The role requires 2-3 days per week in the Seattle office (255 King St) with the expectation of remote work on other days. This balances the benefits of in-person collaboration and team cohesion with the flexibility of remote work.

Office Location(s): The primary office is located at 255 King St in Seattle, WA. This location is likely in a vibrant tech hub area, offering accessibility and a conducive environment for collaboration.

Workspace Context:

• The Seattle office is expected to facilitate focused work, team meetings, and collaborative design sessions.

• Access to necessary design tools and technology will be provided, supporting an efficient and productive workflow.

• The hybrid model encourages intentional in-person interactions for brainstorming, design reviews, and team building, while remote days allow for deep work and individual focus.

Work Schedule: Standard full-time business hours (approximately 40 hours per week), with flexibility to manage tasks and collaborate across different time zones or team schedules as needed. The hybrid nature allows for some autonomy in structuring the work week.

📝 Enhancement Note: For operations professionals, a hybrid model often signifies a mature company that trusts its employees and has established processes to support distributed collaboration. The emphasis on intentional in-office days for collaboration is a common best practice in hybrid environments.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief conversation with a recruiter to assess basic qualifications, interest, and cultural fit.

• Portfolio Presentation & Design Challenge: Candidates will likely present their portfolio, discussing key projects and design decisions. This may be followed by a design exercise or a deep dive into specific case studies.

• Cross-Functional Interviews: Meetings with Product Management, Engineering, and potentially Data Science leads to evaluate collaboration skills, technical understanding, and problem-solving approaches.

• Hiring Manager Interview: A final discussion with the Director of Product Design to assess strategic thinking, leadership potential, and alignment with team goals.

Portfolio Review Tips:

• Focus on Impact: Clearly articulate the business and user outcomes achieved through your designs. Quantify success using metrics like conversion rates, engagement uplift, or user satisfaction scores.

• Showcase Process: Detail your problem-solving approach, research methodologies, and iterative design process. Explain why you made certain decisions.

• Highlight Collaboration: Demonstrate how you worked effectively with cross-functional teams, managed feedback, and navigated trade-offs.

• Visual Craftsmanship: Ensure your portfolio presents polished, high-quality visuals and prototypes that reflect your attention to detail.

• Tailor to Growth: Emphasize projects that specifically demonstrate your ability to drive member growth, engagement, or retention.

Challenge Preparation:

• Be prepared to discuss your approach to designing for growth metrics and user engagement.

• Practice articulating complex design concepts and trade-offs concisely.

• Research Spring Health's mission, product, and target audience to demonstrate genuine interest and understanding.

• Prepare questions that show your curiosity about the team, the product roadmap, and the company's approach to design and growth.

📝 Enhancement Note: This section provides actionable advice for candidates, emphasizing the need to connect design work to business outcomes, a critical skill for operations roles. The emphasis on portfolio presentation and case studies mirrors the expectation for operations professionals to demonstrate process improvements and ROI.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, wireframing, prototyping, and collaboration. Proficiency is a core requirement.

• Prototyping Tools: Beyond Figma's built-in capabilities, experience with other prototyping tools may be beneficial for complex interactions.

• Design System Management: Experience with tools or methodologies for managing and contributing to design systems.

Analytics & Reporting:

• Data Analysis Tools (e.g., Amplitude, Mixpanel, Tableau, SQL): While not a direct requirement for the designer, understanding how to interpret data from these tools to inform design decisions is crucial. Familiarity with how data is tracked and reported for conversion and engagement metrics is highly advantageous.

• A/B Testing Platforms: Understanding the principles and execution of A/B tests to validate design hypotheses.

CRM & Automation:

• Understanding of CRM/User Data Platforms: While not directly using these tools, a conceptual understanding of how user data is managed and utilized within systems like CRMs or marketing automation platforms can inform design strategies for personalized member experiences.

📝 Enhancement Note: For candidates from an operations background, highlighting proficiency in data analysis tools, understanding of CRM functionalities, and experience with A/B testing platforms will be a significant advantage. This demonstrates an ability to bridge the gap between design and measurable business impact.

👥 Team Culture & Values

Operations Values:

• Mission-Driven Impact: A strong commitment to Spring Health's mission to eliminate barriers to mental health, translating into a desire to create meaningful, positive change for users.

• User Empathy: A deep understanding and prioritization of user needs, ensuring that all design decisions are made with the user's well-being and experience at the forefront.

• Data-Informed, Design-Led: A balanced approach that leverages data and insights to guide design choices while maintaining a high bar for craft, intuition, and user experience.

• Collaboration & Generosity: A culture of teamwork, open communication, and mutual support, where individuals are encouraged to share knowledge and help each other succeed.

• Speed with Craft: The ability to execute quickly and iteratively without compromising the quality, polish, and thoughtfulness of the final product.

Collaboration Style:

• Cross-functional Pods: Designers work within agile teams (pods) alongside Product Managers, Engineers, and Data Scientists, fostering close collaboration and shared ownership.

• Iterative Feedback Loops: Regular design reviews and feedback sessions are integral to the process, encouraging constructive critique and continuous improvement.

• Knowledge Sharing: A culture that promotes sharing best practices, design patterns, and insights across the design team and broader organization.

📝 Enhancement Note: Understanding and aligning with these values is crucial for success. Operations professionals often thrive in environments that value data, efficiency, and measurable impact, which are all present here, alongside a strong mission.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Speed and Craft: Navigating the demands of a fast-paced, hypergrowth environment while maintaining a high standard of design quality and attention to detail.

• Driving Measurable Impact: Directly linking design decisions to key business metrics (conversion, engagement, retention) and demonstrating ROI in a tangible way.

• Evolving Design System: Contributing to and maintaining a scalable design system that supports rapid product development across multiple features and user journeys.

• Navigating Healthcare Complexity: Designing for sensitive user needs within the mental health space, requiring a high degree of empathy, ethical consideration, and understanding of healthcare nuances.

Learning & Development Opportunities:

• Advanced Growth Design Techniques: Opportunities to deepen expertise in conversion rate optimization (CRO), user activation strategies, and retention mechanics through design.

• Healthcare Tech Specialization: Gaining in-depth knowledge of the mental health technology landscape, regulatory considerations, and patient care pathways.

• Leadership Development: Potential to grow into lead design roles, mentor junior designers, and influence product strategy at a higher level.

• Industry Exposure: Engaging with industry trends in mental health, digital health, and SaaS product design through conferences, webinars, and internal knowledge sharing.

📝 Enhancement Note: For operations candidates, framing challenges in terms of process optimization, KPI improvement, and scalability will resonate. The growth opportunities highlight pathways for career development that align with both design and operations career trajectories.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you designed a feature specifically to improve user conversion or retention. What was the problem, your approach, and the impact?" (Focus on metrics and GTM alignment)

• "How do you balance the need for rapid iteration with maintaining a high standard of design quality and visual polish?" (Highlighting speed vs. craft)

• "Walk us through your process for contributing to or evolving a design system. How do you ensure consistency and scalability?" (Process documentation and system thinking)

Company & Culture Questions:

• "What interests you about Spring Health's mission to eliminate barriers to mental health, and how does that align with your career goals?" (Mission alignment)

• "How would you approach collaborating with Product Management, Engineering, and Data Science in a hybrid work environment?" (Collaboration and communication)

Portfolio Presentation Strategy:

• Storytelling: Frame each project as a narrative, clearly outlining the problem, your role, your process, the solution, and the measurable impact.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs. Highlight improvements in conversion, engagement, retention, or user satisfaction.

• Showcase Process: Be prepared to discuss your design thinking, research methods, and iterative approach. Explain the rationale behind key decisions.

• Visual Clarity: Ensure your presentation is clean, visually appealing, and easy to follow, reflecting your design skills.

• Focus on Growth: For this role, emphasize projects that showcase your ability to drive "Member Growth" and business outcomes.

📝 Enhancement Note: These interview preparation points are tailored to highlight how a candidate's design approach directly contributes to business objectives, making them highly relevant for individuals with operations backgrounds.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided link on the Spring Health careers page.

• Tailor Your Resume: Emphasize experience in product design, UX/UI, Figma, design systems, and any experience in growth-focused product development or healthcare. Quantify achievements with metrics related to user engagement, conversion, or retention.

• Curate Your Portfolio: Select projects that best showcase your visual design skills, problem-solving abilities, and experience driving business outcomes. Ensure clear articulation of your process and impact, with a focus on growth-related examples.

• Prepare Your Narrative: Practice discussing your portfolio projects, focusing on your role, design decisions, collaboration, and the measurable results of your work. Be ready to elaborate on your approach to balancing speed and craft.

• Research Spring Health: Understand the company's mission, values, product offerings, and recent achievements. Prepare thoughtful questions about the role, team, and company culture to demonstrate your engagement.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details, particularly regarding specific responsibilities, team dynamics, and application processes, should be verified directly with the hiring organization or recruiter before making application decisions.