Senior Product Designer, Member App

📍 Job Overview

Job Title: Senior Product Designer, Member App

Company: 9amHealth

Location: United States

Job Type: FULL_TIME

Category: Product Design / GTM Operations

Date Posted: 2026-04-28

Experience Level: 5-10 Years (Mid-Senior Level)

Remote Status: Fully Remote

🚀 Role Summary

• This Senior Product Designer role focuses on the end-to-end user experience of 9amHealth's member application, a critical touchpoint for individuals managing chronic conditions like diabetes and hypertension.

• The position requires a strategic thinker who can translate complex clinical data and member needs into intuitive and effective digital interfaces, directly impacting patient engagement and health outcomes.

• A key aspect of this role involves leveraging AI-assisted design tools to accelerate the design process, from ideation to interactive prototypes, ensuring efficiency and innovation in a fast-paced startup environment.

• Success in this role demands strong collaboration with cross-functional teams, including product managers, engineers, and clinical staff, to ensure seamless integration between consumer-facing features and internal EMR systems, optimizing both member and clinician workflows.

📝 Enhancement Note: While the original listing focuses on product design, this role has significant GTM Operations implications. The member app's success directly influences member acquisition, retention, and overall GTM strategy. The designer's work impacts how effectively the company can scale its services and achieve its business objectives. The emphasis on AI and EMR integration suggests a need for operational efficiency and data-driven decision-making, aligning with GTM operations principles.

📈 Primary Responsibilities

• End-to-End Product Ownership: Lead the design lifecycle for the member app, from conceptualization and user flows to final interaction patterns and the visual system, ensuring a cohesive and user-centric experience.

• Rapid Prototyping & Iteration: Utilize modern design tooling, including AI-assisted tools (e.g., Cursor, Claude, v0), to rapidly create and iterate on prototypes, significantly reducing time from idea to working product.

• Member-Centric Research: Conduct qualitative and quantitative user research to deeply understand member journeys, identify pain points, and uncover critical moments for design intervention, directly informing product strategy.

• Design System Development & Maintenance: Build, evolve, and maintain a robust design system that ensures consistency across the member app and is adaptable for consumption by AI tooling.

• Cross-Functional Collaboration: Partner closely with Product Managers, Front-End Engineers, Back-End Engineers, QA, and importantly, clinicians and Care Team members who use the internal EMR, to ensure consumer-side design decisions positively impact clinical workflows.

• Strategic Trade-off Analysis: Make informed, defensible design decisions by balancing member clarity, clinician workload, and business economics, clearly documenting the rationale and trade-offs for team alignment and accountability.

• Data-Driven Design Integration: Translate insights from member behavior, clinical data surfaced in the app, and business metrics into actionable design improvements and new feature development.

📝 Enhancement Note: The responsibility to "make the hard tradeoffs" and "write the reasoning down" is a critical operations function. It involves defining priorities, managing resources (design time), and ensuring alignment with business objectives, which are core to GTM and product operations.

🎓 Skills & Qualifications

Education:

Experience:

• 5-10 years of experience in product design, with a proven track record of owning and shipping consumer-facing digital products from inception to measurable outcomes.

Required Skills:

• End-to-End Product Design: Expertise in the full design process, from user research and ideation to wireframing, prototyping, and visual design.

• AI-Assisted Design Tool Proficiency: Fluency with modern design tools, specifically including AI-assisted applications (e.g., Cursor, Claude, v0, Lovable), and the ability to critically evaluate and integrate AI-generated output.

• User Research Methodologies: Proven ability to conduct user interviews, usability testing, and data analysis to derive actionable design insights.

• Design System Management: Experience building and maintaining scalable design systems that ensure brand consistency and facilitate efficient design and development.

• Interaction Design & UX: Deep understanding of user experience principles, interaction patterns, and information architecture for mobile applications.

• Strong Written Communication: Ability to articulate design decisions, trade-offs, and rationale clearly and concisely for technical and non-technical stakeholders.

Preferred Skills:

• Experience designing for digital health, healthcare technology, or a related regulated industry.

• Familiarity with Electronic Medical Records (EMR) systems or clinician-facing tooling.

• Experience working with internally built EMRs or complex operational systems.

• Understanding of how consumer-facing products interface with backend operational systems.

• Experience in a fast-paced startup environment, particularly a Series B or later stage company.

📝 Enhancement Note: The emphasis on AI-assisted tools and the ability to "point to what you shipped, what you deliberately left out, and what you'd do differently now" highlights a need for a designer who understands product lifecycle management and iterative improvement, which are operational concerns. Demonstrating the ability to make "defensible calls with incomplete information" is a key operational skill in agile environments.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Shipped Consumer Product Case Study: A detailed case study showcasing ownership of a consumer-facing product from an ambiguous problem to a shipped outcome, including measurable results and key decisions made.

• AI Tool Integration Example: Demonstrate how AI-assisted design tools were used in your workflow, highlighting both their benefits and limitations, and how you critically evaluated their output.

• User Research to Design Impact: Present a case study where user research directly influenced design decisions, leading to tangible improvements in user experience or product performance.

• Design System Contribution: Showcase examples of your work on design systems, including components, guidelines, and how they ensure consistency and efficiency.

• Cross-Functional Collaboration Example: Illustrate a project where you successfully collaborated with product managers, engineers, and/or clinical stakeholders, detailing your role and the impact of your contributions.

Process Documentation:

• Design Process Explanation: Clearly articulate your personal design process, highlighting how you move from problem definition to solution, emphasizing speed and effectiveness.

• Trade-off Documentation: Provide an example of a significant design trade-off you made, including the conflicting factors, your decision-making process, and how you documented it for the team.

• System Integration Thinking: Explain how you approach designing for products that are tightly integrated with backend or operational systems, considering the impact on different user groups (members and clinicians).

📝 Enhancement Note: The requirement for a portfolio that includes "what you deliberately left out, and what you'd do differently now" speaks directly to an operational understanding of product iteration, prioritization, and continuous improvement. Demonstrating how AI tools were used and critiqued is also a key operational insight into adapting to new technologies.

💵 Compensation & Benefits

Salary Range: Up to $175,000 Base Salary

Explanation of Range: The stated maximum base salary of $175,000 is competitive for a Senior Product Designer role in the US market, especially for a Series B company with significant funding and a focus on innovation. This range typically reflects candidates with 5-10 years of experience and a strong portfolio demonstrating end-to-end ownership and impact. Actual compensation will be determined by experience, qualifications, and overall fit for the role.

Benefits:

• Comprehensive Health Insurance (Medical, Dental, Vision)

• Flexible Paid Time Off (PTO)

• Work From Home Options (Fully Remote)

• Professional Development Budget

• Support for Continuing Education

• Opportunity to make a meaningful impact on chronic disease management and patient outcomes.

• Collaborative, mission-driven culture focused on improving healthcare accessibility and affordability.

Working Hours: 40 hours per week (standard full-time) with flexibility. The role is based in EST for maximum overlap with distributed teams in San Diego and Vienna.

📝 Enhancement Note: The flexibility in PTO and WFH options are key operational considerations for attracting and retaining talent in remote-first environments. The professional development budget is an investment in operational efficiency by upskilling the team. The EST time zone requirement indicates a need for operational alignment and synchronous collaboration within key working hours.

🎯 Team & Company Context

🏢 Company Culture

Industry: Digital Health / Health Technology

Company Size: Over 200 employees. This size indicates a mature startup environment where processes are being formalized, but agility and innovation are still paramount. For operations professionals, this means opportunities to influence and build processes, rather than just maintain them.

Founded: 2021. As a young company, 9amHealth is likely to have a fast-paced, entrepreneurial culture. The focus on AI and a novel approach to cardiometabolic care suggests a forward-thinking and data-driven ethos.

Team Structure:

• Design Team: Reports to the Head of Design. This role is an individual contributor.

• Product Squads: Works day-to-day with a dedicated product squad comprising a Product Manager, Front-End Engineers, Back-End Engineers, and QA. This agile structure promotes close collaboration and rapid iteration.

• Cross-Functional Collaboration: Significant interaction with clinical teams and Care Coordinators who use the EMR, emphasizing the need for designers to understand operational workflows beyond the consumer interface.

• Distributed Team: Product and Engineering teams are located across the US (San Diego) and Austria (Vienna), requiring strong remote collaboration skills and asynchronous communication practices.

Methodology:

• AI-First Approach: A core philosophy where AI is integrated into product development and operational workflows from the outset.

• Data-Driven Decision Making: Emphasis on research, metrics, and evidence to inform product strategy and design choices.

• Agile Development: Iterative development cycles within product squads, allowing for rapid prototyping and response to feedback.

• User-Centric Design: Deep focus on understanding member needs and journeys to create impactful healthcare experiences.

Company Website: https://join9am.com/

📝 Enhancement Note: The company's focus on "AI isn’t a feature on our roadmap, it’s how we think about every feature on our roadmap" is a significant cultural indicator. For operations, this means understanding how AI can optimize workflows, improve data analysis, and enhance efficiency across the board. The distributed nature of the team necessitates robust operational processes for communication, project management, and knowledge sharing.

📈 Career & Growth Analysis

Operations Career Level: Senior Individual Contributor (IC). This level implies significant autonomy, ownership, and the expectation to mentor junior team members or influence design strategy. It is a critical role for driving product execution and operationalizing design within the company.

Reporting Structure: Reports to the Head of Design. This provides a clear reporting line and access to senior design leadership for mentorship and strategic alignment.

Operations Impact: The Senior Product Designer directly impacts member acquisition, engagement, retention, and overall satisfaction, which are key metrics for GTM success. By improving the member app experience, this role contributes to reducing churn, increasing lifetime value, and enhancing the company's brand reputation. The design's influence on clinical workflows also impacts operational efficiency and clinician satisfaction, indirectly supporting scalability.

Growth Opportunities:

• Design Leadership: Potential to grow into a Design Lead or Manager role as the design team expands, overseeing specific product areas or mentoring junior designers.

• Specialization: Deepen expertise in healthcare design, AI-driven product development, or design systems, becoming a subject matter expert within the company.

• Strategic Influence: Contribute to product strategy discussions based on deep user understanding and design expertise, influencing the company's roadmap and operational priorities.

• Cross-Functional Mobility: Develop a strong understanding of clinical operations and product management, potentially leading to opportunities in Product Management or Operations roles within the company.

📝 Enhancement Note: The emphasis on "making the hard tradeoffs" and "writing the reasoning down" is a key indicator of a role with significant strategic influence and operational responsibility, preparing the candidate for leadership discussions. Growth opportunities in "Strategic Influence" and "Cross-Functional Mobility" directly relate to expanding operational impact.

🌐 Work Environment

Office Type: Fully Remote. This arrangement offers flexibility and requires strong self-discipline and communication skills. It also means the company relies on digital tools for collaboration and workflow management.

Office Location(s): United States (EST time zone preferred for overlap). While fully remote, the EST preference suggests a need for synchronous collaboration during core US business hours, impacting team scheduling and operational alignment.

Workspace Context:

• Collaborative Digital Environment: Expect to work primarily through digital collaboration tools (e.g., Slack, Zoom, Figma, project management software).

• Agile Product Squads: Close daily interaction with a dedicated cross-functional squad, fostering a dynamic and fast-paced work environment.

• Access to Tools & Technology: Will have access to industry-standard design and prototyping tools, including AI-assisted applications, and internal systems like the EMR.

• Cross-Functional Interaction: Regular engagement with individuals from Product Management, Engineering, QA, and Clinical Operations, requiring adaptability in communication styles.

Work Schedule: Standard 40-hour work week, with flexibility. The EST time zone requirement is crucial for ensuring consistent overlap with US-based teams for critical meetings and collaborative sessions.

📝 Enhancement Note: The remote-first nature of the role necessitates a strong operational framework for communication, project tracking, and knowledge management. The EST preference is an operational constraint aimed at optimizing real-time collaboration and decision-making efficiency.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of application materials, focusing on portfolio and relevant experience.

• Design Challenge/Case Study Presentation: Likely to involve presenting a past project or a hypothetical design challenge, focusing on your process, decision-making, and impact. Expect to discuss trade-offs and how you leverage AI tools.

• Hiring Manager Interview: Discussion with the Head of Design to assess strategic thinking, leadership potential, and cultural fit.

• Cross-Functional Interviews: Conversations with Product Managers, Engineers, and potentially clinicians to evaluate collaboration skills and understanding of the healthcare ecosystem.

• Final Round: May involve a broader team discussion or a final presentation to senior leadership.

Portfolio Review Tips:

• Show, Don't Just Tell: Clearly articulate your role, process, and the impact of your work using compelling visuals and concise narratives.

• Highlight End-to-End Ownership: Emphasize projects where you took full ownership from problem definition to launch and iteration.

• Demonstrate AI Tool Usage: Specifically showcase how you've integrated AI into your workflow, explaining your critical evaluation of its output and its impact on efficiency.

• Quantify Impact: Whenever possible, include metrics and data that demonstrate the success of your designs (e.g., user engagement, task completion rates, satisfaction scores).

• Explain Trade-offs: Be prepared to discuss difficult decisions, the reasoning behind them, and what you learned. This demonstrates operational maturity.

• Tailor to 9amHealth: Research 9amHealth's mission, values, and target audience. Frame your experience in the context of their goals, particularly their AI-first approach and focus on cardiometabolic care.

Challenge Preparation:

• Understand the Member Journey: Familiarize yourself with the challenges faced by individuals managing chronic conditions like diabetes and hypertension.

• Consider the EMR Integration: Think about how a consumer app might interact with clinical systems and the implications for both user groups.

• Practice Articulating Trade-offs: Prepare to discuss scenarios where user needs, business goals, and technical constraints conflict.

• Be Ready to Discuss AI: Articulate your opinions on current AI design tools, their potential, and their limitations.

📝 Enhancement Note: The emphasis on "making the hard tradeoffs" and "writing the reasoning down" is a direct operational requirement that will likely be tested in interviews and portfolio reviews. Demonstrating an understanding of how design decisions impact downstream operational workflows (clinician workload) is crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly probable, industry standard), Sketch, Adobe Creative Suite.

• AI-Assisted Design Tools: Cursor, v0, Claude, Lovable, and similar AI-powered platforms for code generation, content creation, and design assistance.

• User Research Platforms: UserTesting.com, Lookback, Maze, or similar tools for remote usability testing and feedback collection.

• Project Management: Jira, Asana, Trello, or similar for managing design tasks and collaborating with engineering.

Analytics & Reporting:

• Product Analytics: Amplitude, Mixpanel, Google Analytics, or internal dashboards to track member engagement, feature usage, and conversion funnels.

• Data Visualization: Tableau, Looker, or internal tools to create dashboards and reports for stakeholders.

CRM & Automation:

• Internal EMR System: While not a direct tool the designer will use for patient care, understanding its interaction points with the member app is critical.

• Communication Tools: Slack, Zoom, Google Workspace (Docs, Sheets, Slides) for team communication and documentation.

📝 Enhancement Note: Proficiency in AI-assisted design tools is not just a preference but a core requirement for this role, reflecting a broader operational shift towards leveraging AI for efficiency and innovation in design processes. The ability to translate insights from product analytics into design improvements is a key operational function.

👥 Team Culture & Values

Operations Values:

• AI-Driven Innovation: A strong belief in leveraging AI to transform healthcare delivery, improve efficiency, and create better member experiences. Operations professionals will be expected to embrace and integrate AI into their workflows.

• Member-Centricity: A deep commitment to understanding and serving the needs of patients managing chronic conditions, ensuring that all product and operational decisions prioritize member well-being and outcomes.

• Data-Driven Operations: Utilizing data and analytics to inform decisions, measure impact, and drive continuous improvement across all aspects of the business, from product development to member support.

• Efficiency & Scalability: A focus on building robust, scalable systems and processes that can support rapid growth and deliver high-quality care efficiently.

• Collaboration & Transparency: Fostering an environment where open communication, constructive feedback, and shared ownership are encouraged, particularly between design, product, engineering, and clinical teams.

Collaboration Style:

• Agile Squads: Close, iterative collaboration within product teams, emphasizing rapid feedback loops and shared responsibility.

• Cross-Functional Partnership: Proactive engagement with clinical and operational teams to ensure design solutions are practical, effective, and enhance overall healthcare delivery.

• Design System Advocacy: A collaborative approach to developing and maintaining the design system, encouraging input from engineers and product managers to ensure its utility.

• Knowledge Sharing: Encouraging the sharing of insights from research, design iterations, and performance data to foster collective learning and operational excellence.

📝 Enhancement Note: The emphasis on "AI-driven innovation," "Data-Driven Operations," and "Efficiency & Scalability" directly aligns with the core tenets of Revenue Operations and GTM Operations. Candidates who can demonstrate experience in these areas will be highly valued.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complex Needs: Balancing the needs of members with diverse health conditions against the operational realities of clinical workflows and system integrations.

• Navigating Ambiguity: Thriving in a fast-paced startup environment where requirements may evolve rapidly and complete briefs are not always available.

• Integrating AI Effectively: Critically evaluating and integrating AI-generated designs and content into a cohesive and user-friendly product, ensuring quality and avoiding pitfalls.

• Bridging Consumer & Clinical Worlds: Designing a consumer-facing product that seamlessly supports and enhances the work of clinical teams using an internally built EMR.

Learning & Development Opportunities:

• Deep Dive into Digital Health: Gain specialized knowledge in cardiometabolic care, diabetes management, and the operational intricacies of digital health platforms.

• Mastering AI-Assisted Design: Become an expert in leveraging cutting-edge AI tools to enhance design productivity and innovation.

• Cross-Functional Expertise: Develop a strong understanding of product management, engineering principles, and clinical operations through close collaboration.

• Influence on Product Strategy: Contribute to shaping the product roadmap and operational priorities of a rapidly growing health tech company.

📝 Enhancement Note: The challenge of "Bridging Consumer & Clinical Worlds" highlights the operational complexity of this role, requiring an understanding of how different parts of the business interact and depend on each other. Embracing AI effectively is a key operational imperative for 9amHealth.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you owned a consumer product end-to-end, from an ambiguous problem to a shipped outcome with measurable results. What were the key decisions and trade-offs you made?" (Focus on your process, ownership, and how you handled ambiguity and defined success).

• "How do you approach balancing member needs with clinical workload and business economics? Can you provide an example of a difficult trade-off you made and how you documented it?" (Demonstrates operational thinking and prioritization skills).

Company & Culture Questions:

• "What interests you about 9amHealth's mission and our AI-first approach to cardiometabolic care?" (Showcase your research and alignment with the company's vision).

• "Describe your experience collaborating with product managers, engineers, and clinical stakeholders. How do you ensure your design decisions positively impact their workflows?" (Highlights cross-functional collaboration and operational awareness).

Portfolio Presentation Strategy:

• Structure for Impact: Organize your case studies logically, starting with the problem, your process, your specific contributions (especially on AI tools and trade-offs), and the measurable outcomes.

• Highlight AI Integration: Dedicate specific slides or sections to demonstrating how you've used AI tools, what challenges they solved, and how you validated their output.

• Emphasize Trade-offs: Clearly articulate any significant design trade-offs made, explaining the reasoning and documenting the decision for the team.

• Quantify Results: Use metrics to demonstrate the success of your designs. If direct metrics are unavailable, explain how you would measure success.

• Focus on Collaboration: Highlight instances where you worked effectively with engineering, product, and clinical teams.

📝 Enhancement Note: Questions about trade-offs and documenting reasoning are direct probes into operational decision-making capabilities. Demonstrating an understanding of how design impacts operational workflows (clinician side) is key.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided link on Ashby.

• Portfolio Customization: Tailor your portfolio to highlight your experience with end-to-end consumer product ownership, AI-assisted design tool usage, and your ability to make and document design trade-offs. Select case studies that best showcase these aspects.

• Resume Optimization: Ensure your resume clearly articulates your experience with product design, user research, design systems, and AI tools. Use keywords from the job description and quantify your achievements where possible.

• Prepare Your Narrative: Practice presenting your portfolio case studies, focusing on your process, decision-making, and the impact of your work, especially concerning AI integration and operational considerations. Be ready to discuss your approach to designing for complex systems.

• Company Research: Thoroughly research 9amHealth's mission, product, AI strategy, and company values. Understand their approach to cardiometabolic care and how design plays a role in their operational success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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