Senior Product Designer, ITAM Design

📍 Job Overview

Job Title: Senior Product Designer, ITAM Design
Company: ServiceNow
Location: Hyderabad, Telangana, India
Job Type: Full-time
Category: Product Design / User Experience
Date Posted: October 1, 2025
Experience Level: 5-10 years
Remote Status: Remote OK

🚀 Role Summary

• Develop innovative design solutions and world-class product experiences that transform how people work.
• Drive user experiences from concept to delivery, grounded in a deep understanding of user needs and design principles.
• Collaborate closely with product management and engineering in a cross-functional team environment.
• Champion design approaches, reconcile stakeholder feedback, and contribute to a supportive, collaborative atmosphere.
• Grow leadership skills through coaching and mentoring other team members.

📝 Enhancement Note: This role is for a Senior Product Designer focused on IT Asset Management (ITAM) within ServiceNow's Product Design team. The emphasis is on end-to-end user experience development, cross-functional collaboration, and the integration of AI into design solutions. The role requires a strong portfolio and experience with design systems and user-centered design methodologies.

📈 Primary Responsibilities

• Conceptualize, design, and deliver innovative, user-centered product experiences for IT Asset Management solutions.
• Translate complex user needs and business requirements into intuitive and effective user interfaces and workflows.
• Conduct user research, usability testing, and analyze feedback to inform design decisions and iterate on solutions.
• Develop high-fidelity designs, prototypes, and detailed specifications for engineering implementation, ensuring consistency, usability, and accessibility.
• Collaborate with Product Managers, Engineers, and Researchers to define product strategy, features, and roadmap.
• Champion design best practices, advocate for the user, and contribute to the evolution of ServiceNow's design system.
• Provide design leadership, mentorship, and guidance to junior designers and other team members.
• Critically evaluate and propose integration strategies for AI within ITAM workflows and user experiences.
• Participate actively in design reviews, providing and receiving constructive feedback to elevate the quality of design output.
• Ensure designs adhere to accessibility standards and contribute to a more inclusive product experience.

📝 Enhancement Note: The primary responsibilities highlight a senior-level contribution to product design, emphasizing strategic thinking, end-to-end ownership, and leadership. The focus on ITAM and AI integration suggests a specialized and forward-thinking design domain.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in HCI, Design, Computer Science, or a related field is often preferred for senior design roles, demonstrating a foundational understanding of design principles and methodologies.

Experience: 5+ years of professional experience in user experience design, product design, or a similar role, with a significant portion focused on enterprise software or complex web applications.

Required Skills:

• Proven track record of delivering end-to-end user-centered design solutions for complex software applications.
• Extensive experience with industry-standard design tools (e.g., Figma, Sketch, Adobe Creative Suite) for creating high-fidelity mockups, prototypes, and design specifications.
• Deep understanding of user-centered design principles, human-centered design methodologies, and design thinking frameworks.
• Proficiency in conducting user research, usability testing, and synthesizing research data to inform design decisions.
• Strong ability to translate complex user needs and business requirements into intuitive and effective product experiences.
• Excellent communication, presentation, and interpersonal skills, with the ability to articulate design rationale and build consensus among diverse stakeholders.
• Demonstrated experience in collaborating effectively within cross-functional teams (Product Management, Engineering, Research).
• A growth mindset, with a continuous drive to learn, improve core skills, and adapt to new challenges.
• Ability to build trust and foster strong relationships through clear, open, and consistent communication.

Preferred Skills:

• Experience in leveraging or critically thinking about how to integrate Artificial Intelligence (AI) into work processes, decision-making, or problem-solving.
• Experience working with and contributing to established design systems to ensure product consistency, usability, and accessibility.
• Familiarity with IT Asset Management (ITAM) concepts and enterprise software environments.
• Experience participating in the complete product development lifecycle of web and/or software applications.
• Mentorship experience, guiding and coaching junior designers.
• Understanding of accessibility standards (e.g., WCAG) and best practices for inclusive design.

📝 Enhancement Note: The qualifications emphasize practical experience and a strong portfolio, alongside a strategic understanding of AI integration and enterprise software design. The preference for design system experience is critical for a company like ServiceNow.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing end-to-end product design projects, demonstrating your ability to solve complex user problems.
• Projects should clearly illustrate the design process, from initial research and concept development through to final high-fidelity designs and (ideally) implementation.
• Showcase a strong understanding of user-centered design principles and human-centered design methodologies in each case study.
• Include examples of designing for enterprise-level applications, demonstrating an understanding of complex workflows and business requirements.
• Highlight your experience with design systems, showcasing how you've maintained consistency and scalability in your designs.

Process Documentation:

• Each portfolio case study should detail the problem statement, your role and responsibilities, the research methods used, key design decisions, and the outcomes or impact of your solutions.
• Clearly articulate the design tools and technologies you utilized throughout the process.
• Specifically, include examples of how you incorporated user feedback, research data, and stakeholder input into your iterative design process.
• Demonstrate your ability to create high-fidelity designs and detailed specifications that effectively communicate your vision to engineering teams.
• For projects involving AI, clearly explain your thought process and how AI was integrated into the user experience.

📝 Enhancement Note: The portfolio is a critical component for this role, requiring detailed case studies that not only showcase visual design but also the strategic thinking, research, and iterative process behind it. Emphasis on enterprise solutions and AI integration is key.

💵 Compensation & Benefits

Salary Range: For a Senior Product Designer in Hyderabad, India, with 5-10 years of experience in a leading tech company like ServiceNow, the estimated annual salary range would typically fall between ₹15,00,000 and ₹30,00,000 (INR). This range is an estimate and can vary based on the candidate's specific experience, skills, interview performance, and ServiceNow's internal compensation bands for this role and location.

Benefits:

• Comprehensive health insurance for employees and dependents.
• Retirement savings plans (e.g., Provident Fund contributions).
• Paid time off, including vacation days, sick leave, and public holidays.
• Opportunities for professional development, training, and certifications.
• Employee Stock Purchase Plans (ESPP) or stock options, common in global tech firms.
• Access to leading design tools and technology.
• Flexible work arrangements, including remote work options.
• Parental leave policies.
• Wellness programs and resources.
• Potential for performance-based bonuses.

Working Hours: The standard working hours for this full-time role are typically 40 hours per week, with flexibility to accommodate different time zones and project needs. Specific working hours may be adjusted in consultation with the hiring manager to ensure effective collaboration with global teams.

📝 Enhancement Note: Salary estimates are based on industry benchmarks for senior-level design roles in major Indian tech hubs like Hyderabad, considering the reputation and compensation structure of a global company like ServiceNow. Benefits are typical for large multinational technology corporations.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software as a Service (SaaS), Enterprise Cloud Computing, IT Service Management (ITSM), IT Asset Management (ITAM), Artificial Intelligence. ServiceNow operates at the forefront of digital transformation, providing a platform that helps organizations automate and streamline workflows across various departments.

Company Size: ServiceNow is a large, global enterprise with over 22,000 employees worldwide. This scale means access to extensive resources, a broad range of complex challenges, and opportunities to impact millions of users. For operations professionals, it signifies structured processes, established systems, and a highly collaborative, cross-functional environment.

Founded: 2004. ServiceNow has a history of innovation and market leadership, evolving from a visionary idea into a global powerhouse. This history contributes to a culture that values forward-thinking, continuous improvement, and a strong product vision.

Team Structure:

• The Product Design team at ServiceNow is integrated within product development, working in close partnership with Product Management and Engineering.
• Designers often specialize (e.g., Design Systems, Visual, Interaction, Content, UX Research) but collaborate broadly.
• This role is part of the ITAM Design group, focusing on a specific product area.
• Designers are encouraged to contribute to the broader design community within ServiceNow, fostering knowledge sharing and best practices.

Methodology:

• ServiceNow heavily emphasizes Human-Centered Design (HCD) and user research to ensure products meet user needs.
• Design is a strategic partner, involved early in the product development lifecycle.
• Strong focus on Design Systems to ensure consistency, scalability, and efficiency across the platform.
• Agile development methodologies are prevalent, requiring close collaboration and iterative design cycles.
• Increasing integration of AI and machine learning into product offerings and design processes.

Company Website: https://www.servicenow.com/

📝 Enhancement Note: ServiceNow's culture is characterized by innovation, a strong user focus, and a collaborative, global approach. The company's size and industry leadership provide a robust environment for experienced operations professionals.

📈 Career & Growth Analysis

Operations Career Level: This Senior Product Designer role is positioned at an experienced individual contributor level. It demands not only strong execution skills but also strategic thinking, leadership potential, and the ability to influence product direction. It's a stepping stone towards Principal Designer, Design Lead, or management roles within the design function.

Reporting Structure: The Senior Product Designer will likely report to a Design Manager or Director of Product Design, who oversees a specific product area or a larger design group. They will work closely with Product Managers and Engineering Leads for specific product initiatives.

Operations Impact: Senior Product Designers at ServiceNow have a direct impact on the usability, adoption, and effectiveness of their products, which in turn drives customer satisfaction, retention, and revenue. By creating world-class experiences, they enable users to work more efficiently and effectively, directly contributing to the value proposition of ServiceNow's platform. Their input on AI integration also shapes the future direction and competitive advantage of ServiceNow's offerings.

Growth Opportunities:

• Skill Advancement: Deepen expertise in AI-driven design, ITAM domain, advanced interaction patterns, and leading design systems.
• Leadership Development: Opportunities to mentor junior designers, lead design initiatives, and contribute to design strategy and process improvements.
• Career Progression: Path to Principal Designer, Staff Designer, Design Lead, or management roles. Exposure to various product areas and technologies within ServiceNow.
• Industry Influence: Contribute to the broader design community through internal presentations, external speaking engagements, or contributions to design publications.
• Cross-Functional Exposure: Gain deeper insights into product management, engineering practices, and business strategy within a large enterprise.

📝 Enhancement Note: This role offers significant growth potential within a leading technology company, with clear paths for skill enhancement, leadership, and career advancement directly tied to the impact on product success and business objectives.

🌐 Work Environment

Office Type: ServiceNow operates under a "New World of Work" model, which includes flexible work personas: Flexible, Remote, and In-Office. This specific role is listed as "Remote OK," indicating that remote work is a viable option, though employees may also choose to work from a ServiceNow office location if preferred and feasible.

Office Location(s): While the job is posted for Hyderabad, Telangana, India, and candidates in that region are considered, the "Remote OK" status suggests that candidates in other suitable locations may also be considered, subject to ServiceNow's policies and any potential regional requirements. The primary office location mentioned is Salarpuria Sattva Knowledge City, Hyderabad.

Workspace Context:

• The environment is designed for collaboration, with opportunities to connect with global teams through virtual tools.
• Access to cutting-edge design software and hardware is provided or supported.
• The culture encourages an open exchange of ideas, fostering innovation and continuous learning.
• For remote employees, there's an expectation of maintaining strong communication and engagement with the team despite physical distance.

Work Schedule: The standard 40-hour work week can be managed with flexibility to accommodate collaboration across different time zones. This allows for focused design work and participation in key meetings and team syncs.

📝 Enhancement Note: The emphasis on flexible work arrangements, including remote options, is a significant aspect of ServiceNow's work environment, catering to the modern workforce while maintaining high levels of collaboration and productivity.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter will review your application and resume, focusing on alignment with the core requirements and experience.
• Portfolio Review: You will likely be asked to submit or present your portfolio, which will be evaluated by design leads and senior designers. This is a crucial step.
• Hiring Manager Interview: A discussion with the hiring manager to assess your experience, design philosophy, leadership potential, and cultural fit.
• Design Challenge/Whiteboarding Session: You may be given a design problem to solve, either as a take-home assignment or a live whiteboarding session. This assesses your problem-solving skills, design process, and ability to articulate your thinking.
• Cross-Functional Interviews: Interviews with Product Managers and Engineers to evaluate your collaboration skills and ability to work effectively in a cross-functional team.
• Final Interview: Potentially with a senior design leader or executive for final approval.

Portfolio Review Tips:

• Curate Thoughtfully: Select 3-4 of your strongest projects that best demonstrate your end-to-end design process, problem-solving skills, and impact, especially those relevant to enterprise software or AI.
• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed (research, ideation, iteration, testing), your key contributions, and the measurable outcomes or impact.
• Highlight AI Integration: If you have projects involving AI, clearly explain your approach, the challenges, and the user benefits.
• Showcase Design Systems: If applicable, demonstrate your understanding and application of design systems, and how you ensure consistency and scalability.
• Be Prepared to Discuss: Be ready to deep-dive into any aspect of your portfolio, answer questions about your decisions, and discuss alternative approaches.

Challenge Preparation:

• Understand the Context: For design challenges, ask clarifying questions to fully grasp the problem, target users, and business goals.
• Structure Your Approach: Outline your steps clearly: problem definition, user needs, ideation, solution design, and how you'd validate it.
• Focus on Process: Even if you don't complete a full design, demonstrating a strong, logical process is key.
• Articulate Trade-offs: Be prepared to discuss potential trade-offs and constraints.

📝 Enhancement Note: The interview process is rigorous and heavily weighted towards portfolio evaluation and practical design problem-solving. Candidates must be prepared to articulate their process and impact clearly.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly likely, industry standard), Sketch, Adobe Creative Suite (Photoshop, Illustrator).
• Prototyping Tools: InVision, Axure, ProtoPie, or built-in Figma/Sketch prototyping features.
• Collaboration & Communication: Slack, Microsoft Teams, Zoom, Google Meet.
• Project Management: Jira, Asana, Trello (often used by engineering/PM teams that designers collaborate with).

Analytics & Reporting:

• While designers may not directly manage these, understanding how to interpret data from tools like Google Analytics, Mixpanel, or Amplitude is beneficial for informing design decisions.
• Experience with A/B testing platforms can also be advantageous.

CRM & Automation:

• ServiceNow's own platform is a key area of focus for ITAM design. Understanding core CRM concepts and workflow automation principles is relevant.

📝 Enhancement Note: Proficiency with industry-standard design tools, particularly Figma, is essential. Familiarity with the ServiceNow platform itself and an understanding of how design integrates with development and analytics tools are highly valued.

👥 Team Culture & Values

Operations Values:

• User First: A deep commitment to understanding and serving the user's needs, ensuring products are intuitive, effective, and valuable.
• Innovation: Encouraging creative problem-solving and the exploration of new technologies, like AI, to drive product advancement.
• Collaboration: Fostering a team-oriented environment where open communication and shared problem-solving are paramount across product, engineering, and design.
• Excellence: Striving for high quality in all aspects of design, from concept to execution, with a focus on usability, accessibility, and scalability.
• Impact: Driving meaningful improvements in how people work through well-designed, efficient, and intelligent solutions.

Collaboration Style:

• Cross-Functional Integration: Designers are embedded within product teams, working daily with Product Managers and Engineers.
• Open Feedback: A culture that encourages constructive feedback during design reviews and team discussions.
• Knowledge Sharing: Encouragement to share learnings, best practices, and insights across the broader design organization.
• Agile Cadence: Collaboration often follows agile sprint cycles, requiring quick iteration and responsive communication.

📝 Enhancement Note: ServiceNow's culture values collaboration, user advocacy, and a drive for innovation. The team culture supports continuous learning and a shared commitment to product excellence.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Scale: Creating solutions that are intuitive and effective for a large, diverse global user base and can scale across ServiceNow's broad platform.
• AI Integration Complexity: Effectively integrating AI into enterprise workflows without creating user friction or over-promising capabilities, requiring careful user research and experience design.
• Balancing Stakeholder Needs: Reconciling potentially conflicting requirements from product management, engineering, sales, and end-users while maintaining a strong user-centered approach.
• Evolving Technology Landscape: Staying abreast of rapid advancements in AI, design tools, and enterprise software trends to ensure designs remain cutting-edge and relevant.

Learning & Development Opportunities:

• AI in Design Specialization: Opportunities to become a subject matter expert in designing AI-powered user experiences.
• Advanced Design System Contributions: Contributing to and influencing the direction of ServiceNow's comprehensive design system.
• Mentorship & Leadership: Developing leadership skills through coaching junior designers and leading design initiatives.
• Industry Conferences & Training: Access to professional development resources, conferences, and training programs to enhance design skills and domain knowledge.

📝 Enhancement Note: The role presents challenges that are opportunities for growth, particularly in the emerging field of AI integration within enterprise software design, requiring continuous learning and strategic problem-solving.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex enterprise software product you designed. What were the biggest challenges, and how did you overcome them?" (Focus on your process, user advocacy, and problem-solving.)
• "How would you approach designing an AI-powered feature for IT Asset Management? What are the key considerations?" (Demonstrate your understanding of AI in UX, user needs, and potential pitfalls.)
• "Walk us through a project in your portfolio where you had to influence stakeholders with differing opinions on a design. How did you achieve consensus?" (Highlight your communication, negotiation, and collaboration skills.)

Company & Culture Questions:

• "What interests you about ServiceNow and this specific role within ITAM design?" (Research ServiceNow's mission, values, and recent product developments. Connect your passion to their work.)
• "How do you contribute to a collaborative and inclusive design environment?" (Share examples of your teamwork and how you support colleagues.)
• "How do you stay current with design trends and emerging technologies like AI?" (Show your commitment to continuous learning and professional development.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly state the problem, your specific role, the process, your key contributions, and the quantifiable impact.
• Focus on "Why": Explain the rationale behind your design decisions – why you chose a particular path, tool, or solution.
• Show, Don't Just Tell: Use visuals effectively, but be prepared to discuss the details and nuances of your work.
• Be Ready for Deep Dives: Anticipate detailed questions about your process, challenges, and trade-offs.
• Tailor to the Role: Emphasize projects that demonstrate enterprise design, complex problem-solving, and ideally, AI integration.

📝 Enhancement Note: Preparation should focus on articulating a strong design process, demonstrating strategic thinking regarding AI, and showcasing collaborative abilities, all supported by a well-curated portfolio.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the ServiceNow careers portal using the provided link.
• Portfolio Preparation: Ensure your online portfolio is up-to-date and clearly showcases 3-4 of your most relevant and impactful projects. Prioritize case studies that highlight enterprise software design, end-to-end ownership, and any experience with AI integration or complex system design.
• Resume Optimization: Tailor your resume to highlight keywords from the job description, such as "User Experience Design," "Human-Centered Design," "AI Integration," "Design Systems," "Enterprise Software," and specific design tools. Quantify your achievements whenever possible.
• Interview Practice: Prepare to discuss your portfolio projects in detail, focusing on your design process, decision-making, and the impact of your work. Practice answering common behavioral and situational questions related to collaboration, problem-solving, and leadership.
• Company Research: Familiarize yourself with ServiceNow's mission, values, product offerings (especially ITAM), and their "New World of Work" philosophy. Understand their commitment to AI and digital transformation.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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