Senior Product Designer, Impact

📍 Job Overview

Job Title: Senior Product Designer, Impact Company: ServiceNow Location: Dublin, Ireland Job Type: Full-time Category: Product Design / User Experience (UX) Operations Date Posted: 2025-09-22T16:48:47.447 Experience Level: Senior (5-10 years) Remote Status: Hybrid

🚀 Role Summary

• Focus on designing impactful product experiences that help customers realize value faster and adopt ServiceNow solutions with ease, directly influencing global enterprise engagement.
• Drive user-centered design solutions from initial concept through to final delivery, grounded in a deep understanding of user needs and established design principles.
• Collaborate within a cross-functional team, including product management and engineering, to champion design approaches, integrate stakeholder feedback, and contribute to a supportive, innovative environment.
• Leverage AI integration into work processes, decision-making, and problem-solving as a key aspect of the role, shaping experiences that are simple, intuitive, and actionable.
• Contribute to the growth and development of the design team through coaching and mentoring junior members, fostering a culture of continuous improvement.

📝 Enhancement Note: While this is a Product Design role, the "Impact" team focus and the emphasis on customer value realization, adoption, and platform health indicate a strong alignment with operationalizing user success. The role requires a deep understanding of how design impacts the operational efficiency and effectiveness for ServiceNow's enterprise customers, making it relevant to an operations-minded professional. The integration of AI into user workflows also highlights a forward-thinking, process-oriented approach to product design.

📈 Primary Responsibilities

• Develop innovative and world-class product experiences that streamline and transform how global enterprises utilize ServiceNow solutions, focusing on impact and customer value.
• Translate complex user needs and business requirements into intuitive, actionable design solutions, guiding the entire user experience from ideation to implementation.
• Champion human-centered design methodologies and leverage research data to inform and validate design decisions, ensuring solutions are user-centric and effective.
• Collaborate closely with Product Management and Engineering teams throughout the product development lifecycle, providing design leadership and ensuring alignment on vision and execution.
• Contribute to the enhancement of the design system by creating and maintaining high-fidelity design specifications that ensure consistency, usability, and accessibility across the platform.
• Integrate and explore the application of AI within user workflows, decision-making processes, and problem-solving scenarios to drive efficiency and innovation.
• Mentor and coach other designers, sharing expertise and fostering a collaborative environment that promotes skill development and knowledge sharing.

📝 Enhancement Note: The responsibilities emphasize not just aesthetic or interaction design, but the functional impact of design on customer operations and value realization. The requirement to drive user experiences from concept to delivery, coupled with collaboration across product and engineering, points to a hands-on role in operationalizing product strategy through design.

🎓 Skills & Qualifications

Education: A Bachelor's or Master's degree in Design, HCI, Computer Science, or a related field is typically expected for senior roles, though equivalent practical experience is highly valued.

Experience: 5+ years of progressive experience in User Experience (UX) Design, Product Design, or Interaction Design, with a proven track record of delivering successful digital products.

Required Skills:

• Demonstrated expertise in User-Centered Design (UCD) and Human-Centered Design (HCD) principles and methodologies.
• Proficiency in industry-standard design tools (e.g., Figma, Sketch, Adobe Creative Suite) for creating wireframes, mockups, prototypes, and high-fidelity designs.
• Strong ability to conduct user research, synthesize findings, and translate insights into effective design solutions.
• Excellent communication, presentation, and interpersonal skills, with the ability to articulate design rationale and build consensus among diverse stakeholders.
• Experience working within an Agile development environment and participating in the complete product development lifecycle.
• A strong portfolio showcasing end-to-end design process, problem-solving skills, and impactful product outcomes.
• Ability to build trust and foster strong working relationships through clear, open, and consistent communication.

Preferred Skills:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Experience with design systems, ensuring consistency, scalability, and maintainability of design assets.
• Knowledge of accessibility standards (e.g., WCAG) and experience designing inclusive products.
• Experience in B2B enterprise software or SaaS product design.
• A growth mindset, actively seeking opportunities to learn and strengthen core skills through challenging assignments.
• Experience in coaching or mentoring junior designers.

📝 Enhancement Note: The emphasis on AI integration and the "Impact" team's mission to accelerate customer value adoption suggests a need for designers who can think critically about how technology can optimize user workflows and operational efficiency, making this a unique blend of design and operational thinking.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate end-to-end design process for at least 2-3 significant projects, showcasing problem definition, research, ideation, prototyping, testing, and final implementation.
• Highlight specific examples of how user needs and business objectives were translated into design solutions that delivered tangible value or improved operational efficiency for users.
• Showcase a strong understanding of design systems, including contributions to or utilization of established design patterns and components for consistency and scalability.
• Present high-fidelity mockups and interactive prototypes created with industry-standard design tools, illustrating attention to detail and a commitment to usability and accessibility standards.
• Clearly articulate the impact of your design work, ideally with quantifiable metrics or qualitative feedback demonstrating successful outcomes, such as increased adoption, reduced error rates, or improved task completion times.

Process Documentation:

• Include case studies that detail the specific design processes followed, including user research methodologies, stakeholder engagement strategies, and iteration cycles.
• Document how design decisions were informed by data – whether from user research, analytics, or A/B testing – to optimize the user experience and operational effectiveness.
• Provide examples of how design solutions were integrated with underlying systems or workflows to ensure seamless user journeys and efficient task execution.

📝 Enhancement Note: For a Senior Product Designer role focused on "Impact," the hiring team will look for a portfolio that not only displays strong design craft but also demonstrates strategic thinking about how design enables customer success and operational efficiency within a complex enterprise platform.

💵 Compensation & Benefits

Salary Range: For a Senior Product Designer in Dublin, Ireland, with 5+ years of experience, the estimated annual salary range is typically between €70,000 and €95,000. This range can vary based on specific skills, the depth of AI integration experience, and the candidate's negotiation.

Benefits:

• Competitive salary and potential for performance-based bonuses or stock options.
• Comprehensive health insurance coverage, including medical, dental, and vision plans.
• Pension scheme contributions and life assurance.
• Generous annual leave allowance, typically starting at 20 days and increasing with tenure.
• Opportunities for professional development, including training, conferences, and certifications related to design and AI.
• Flexible working arrangements, including hybrid work options to promote work-life balance.
• Employee Assistance Programs (EAP) for mental health and well-being support.
• Access to ServiceNow's global employee resource groups and community initiatives.

Working Hours: Expected working hours are typically 40 hours per week, Monday to Friday. ServiceNow offers flexible work personas, allowing for hybrid arrangements that cater to individual needs while ensuring team collaboration and productivity.

📝 Enhancement Note: The salary estimate is based on industry benchmarks for senior-level design roles in the Dublin tech market, considering the company's global standing and the role's seniority. Benefits are typical for a large, established tech company like ServiceNow.

🎯 Team & Company Context

🏢 Company Culture

Industry: Enterprise Software / Cloud Computing / AI-driven Workflow Automation. ServiceNow is a leader in digital workflow transformation, providing a platform that connects people, functions, and systems to automate work. Company Size: ServiceNow is a large, global enterprise, employing over 20,000 people worldwide, indicating a structured yet dynamic work environment with ample resources and opportunities. Founded: 2004. This history signifies a mature company that has scaled significantly, offering stability and a well-established product roadmap, while still fostering innovation.

Team Structure:

• The Product Design team at ServiceNow is diverse, encompassing specialists in design systems, visual design, interaction design, content design, and product design.
• Designers operate within cross-functional pods, working closely with Product Managers and Engineers, ensuring design is integrated from the initial stages of product development.
• The "Impact" team focuses specifically on customer success, adoption, and platform health, implying close collaboration with customer success managers, support teams, and potentially sales operations to understand and address customer operational challenges.

Methodology:

• ServiceNow's design methodology is rooted in human-centered design, emphasizing empathy, research, and iterative development to create user-centric solutions.
• The company leverages data and insights to inform design decisions and measure the impact of product enhancements on customer workflows and business outcomes.
• There's a strong emphasis on collaboration and cross-functional alignment to ensure product development is cohesive and aligned with business objectives.

Company Website: https://www.servicenow.com/

📝 Enhancement Note: ServiceNow's culture is known for its focus on growth, innovation, and employee development. The emphasis on "making the world work better for everyone" suggests a mission-driven approach that permeates product development and team interactions. The "Impact" team's focus aligns with operational excellence and customer value realization.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior-level position within Product Design. It implies a high degree of autonomy, ownership, and the ability to influence product strategy and team direction. The role is expected to handle complex design challenges independently and guide junior team members.

Reporting Structure: Senior Product Designers typically report to a Design Lead, Manager, or Director of Product Design. They work within cross-functional product teams alongside Product Managers and Engineering Leads, with direct collaboration across these functions.

Operations Impact: The "Impact" team's mandate directly ties design to the operational success of ServiceNow's customers. This means the designer's work directly influences how enterprises adopt, manage, and derive value from the platform, impacting customer retention, satisfaction, and growth – key operational metrics for any SaaS company. The role requires understanding how design facilitates efficient workflows, reduces operational friction, and accelerates time-to-value for clients.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas like AI-driven design, design systems, or enterprise SaaS UX.
• Leadership: Transition into a Lead Product Designer role, managing projects and mentoring teams, or move into management roles within the design organization.
• Cross-Functional Mobility: Potential to move into Product Management, UX Research, or related roles within the company, leveraging a deep understanding of user needs and product development.
• Skill Development: Continuous learning opportunities, particularly in emerging fields like AI application in UX, which can enhance career prospects in the rapidly evolving tech landscape.

📝 Enhancement Note: This role offers a unique opportunity for designers to bridge the gap between user experience and operational impact, a critical competency in today's B2B SaaS market. The focus on customer value realization and AI integration provides a strong foundation for future growth in roles that blend technology, strategy, and user advocacy.

🌐 Work Environment

Office Type: ServiceNow promotes a hybrid work model. While the specific office environment in Dublin would need to be confirmed, it's likely a modern, collaborative workspace designed to facilitate team interaction, brainstorming, and focused work.

Office Location(s): The primary location specified is Dawson Street, Dublin, Ireland. This is a central business district location, suggesting accessibility via public transport.

Workspace Context:

• Expect a collaborative environment where designers frequently interact with product managers, engineers, and other stakeholders to ensure alignment and effective problem-solving.
• The workspace will likely be equipped with the necessary technology and tools to support creative work, prototyping, and communication.
• Opportunities will exist to engage with a diverse group of professionals, fostering a rich learning and networking environment within the broader ServiceNow organization.

Work Schedule: Standard 40-hour work week, typically Monday to Friday. The hybrid "flexible work persona" allows for a balance between in-office collaboration and remote work flexibility, enabling designers to structure their week effectively.

📝 Enhancement Note: The hybrid model suggests a focus on output and collaboration rather than strict hours spent in an office, aligning with modern tech work culture. The emphasis on cross-functional collaboration is key for operationalizing design effectively within product teams.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter will review your application and portfolio for basic qualifications and alignment with the role.
• Hiring Manager/Team Interview: Expect to discuss your experience, design philosophy, and approach to problem-solving, with a focus on your portfolio. This stage often involves a deeper dive into your past projects and how you’ve handled complex design challenges.
• Design Challenge/Presentation: A common step for senior design roles involves a take-home design exercise or a presentation of existing work. This will assess your ability to tackle a specific problem, articulate your process, and present your solutions effectively. For this role, expect questions or a challenge related to AI integration or improving customer operational workflows.
• Cross-Functional Interviews: You may meet with product managers, engineers, or other designers to assess your collaboration skills and how you integrate into a cross-functional team.
• Final Interview: Potentially with a design leader or director, focusing on strategic thinking, leadership potential, and cultural fit.

Portfolio Review Tips:

• Curate Wisely: Select 3-4 projects that best showcase your skills in end-to-end design, problem-solving, and impact. Prioritize projects relevant to enterprise software, AI integration, or improving operational efficiency.
• Tell a Story: For each project, clearly articulate the problem you were solving, your role, the process you followed, the decisions you made, and the outcomes achieved. Quantify impact where possible.
• Highlight Process: Demonstrate your understanding of human-centered design, research methodologies, and how you iterated based on feedback and data.
• Showcase Design Craft: Present high-fidelity mockups and interactive prototypes clearly, demonstrating attention to detail and an understanding of design systems and accessibility.
• Address AI: If possible, include a project or section discussing your experience with AI integration in design or workflows.

Challenge Preparation:

• Understand the Context: If given a design challenge, thoroughly research ServiceNow's platform, its target users, and the "Impact" team's mission to understand the operational context.
• Structure Your Response: Organize your thoughts logically, starting with problem definition, outlining your approach, and presenting your proposed solution with clear rationale.
• Focus on Impact: Emphasize how your proposed solution addresses user needs and drives business or operational value.
• Be Prepared to Explain: Practice articulating your design decisions and process clearly and concisely, anticipating questions about trade-offs, constraints, and potential impact.

📝 Enhancement Note: The emphasis on "Impact" means interviewers will be looking for more than just good design; they'll want to see how your design work directly contributes to customer success and operational efficiency. Demonstrating an understanding of AI's role in this context will be a significant advantage.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly probable, industry standard), Sketch, Adobe Creative Suite (Illustrator, Photoshop, XD).
• Collaboration & Communication: Slack, Microsoft Teams, Zoom, Jira, Confluence.
• User Research & Testing: UserTesting.com, Maze, Lookback, Hotjar, Google Analytics.

Analytics & Reporting:

• Familiarity with analytics platforms (e.g., Google Analytics, Amplitude) to understand user behavior and product performance.
• Ability to interpret data to inform design decisions and measure the impact of design solutions on user workflows and operational outcomes.

CRM & Automation:

• While not a direct user, understanding how design interacts with CRM (like Salesforce) or workflow automation tools within the ServiceNow ecosystem will be beneficial. The role's focus on customer value realization implies an awareness of these broader business operational systems.

📝 Enhancement Note: Proficiency in Figma is almost a given for modern design roles, but understanding how design integrates with analytics and broader enterprise systems is crucial for an "Impact" focused designer.

👥 Team Culture & Values

Operations Values:

• Customer Obsession: A deep understanding and focus on the customer's journey, challenges, and ultimate success with the ServiceNow platform, driving design decisions that enhance operational efficiency and value realization.
• Innovation: A drive to explore new technologies, including AI, and apply them to create novel and effective solutions that improve how people work.
• Collaboration: A commitment to working closely with cross-functional teams (Product, Engineering, Marketing, etc.) to achieve shared goals and ensure cohesive product development.
• Impact-Driven: A results-oriented approach, focusing on delivering tangible value and measurable improvements for customers through thoughtful design.
• Continuous Improvement: A mindset of always learning, iterating, and refining processes and products to achieve better outcomes.

Collaboration Style:

• Designers are integrated into cross-functional product teams, working daily with Product Managers and Engineers.
• Expect regular design reviews, feedback sessions, and collaborative brainstorming to ensure alignment and shared ownership of product outcomes.
• Emphasis on clear, constructive communication and a willingness to provide and receive feedback to drive the best possible solutions.

📝 Enhancement Note: The company's stated mission to "make the world work better for everyone" underpins a culture focused on positive impact. For this role, that translates to a deep concern for how design enables smoother, more efficient operations for ServiceNow's global enterprise clients.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Enterprise Solutions: Designing for a broad enterprise platform with diverse user roles and complex workflows requires a deep understanding of business processes and user needs.
• Integrating AI Seamlessly: Effectively incorporating AI into existing or new workflows in a way that is intuitive, valuable, and doesn't disrupt current operational practices.
• Balancing Stakeholder Needs: Reconciling feedback and requirements from various stakeholders, including customers, sales, product management, and engineering, while maintaining user-centricity.
• Measuring Impact: Quantifying the direct impact of design decisions on customer operational efficiency and value realization, which can be challenging in a complex B2B environment.

Learning & Development Opportunities:

• AI in Design: Significant opportunities to learn and apply AI tools and concepts to UX design, a rapidly evolving and highly sought-after skill.
• Enterprise SaaS UX: Gaining deep expertise in designing for complex enterprise software platforms, understanding the nuances of B2B user experiences.
• Design System Expertise: Contributing to and leveraging a robust design system at scale.
• Mentorship & Leadership: Opportunities to mentor junior designers and potentially grow into leadership roles within the design organization.

📝 Enhancement Note: The "Impact" focus and the AI integration requirement present both challenges and significant growth opportunities, positioning the candidate at the forefront of modern enterprise UX design.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you designed a feature that significantly improved a user's operational efficiency. What was the problem, your process, and the outcome?" (Focus on process, metrics, and operational impact.)
• "How would you approach designing an AI-powered assistant for enterprise workflow management? What are the key considerations for user adoption and trust?" (Assess AI integration thinking, user-centricity, and understanding of operational context.)
• "Walk us through a project from your portfolio where you had to reconcile conflicting feedback from multiple stakeholders. How did you manage the process and arrive at a solution?" (Evaluate collaboration, communication, and decision-making skills.)
• "What are your thoughts on ServiceNow's current product design, and how might you contribute to enhancing the 'Impact' experience for our customers?" (Requires company research and strategic design thinking.)
• "How do you stay updated on AI advancements and integrate them into your design thinking and practice?" (Tests proactive learning and forward-thinking.)

Company & Culture Questions:

• "What excites you about ServiceNow's mission and its role in transforming how businesses operate?" (Demonstrate understanding of the company's value proposition.)
• "How do you envision the role of design in ensuring customer success and platform adoption within a company like ServiceNow?" (Connect design to business operations and customer value.)
• "Describe your ideal collaboration style with product managers and engineers. How do you ensure design remains integral throughout the development lifecycle?" (Assess team integration and communication.)

Portfolio Presentation Strategy:

• Start with the "Why": Clearly articulate the problem and the business/operational context for each project.
• Show, Don't Just Tell: Use visuals (wireframes, mockups, prototypes) to illustrate your design process and solutions.
• Quantify Impact: Whenever possible, present metrics (e.g., improved task completion time, increased feature adoption, reduced error rates) that demonstrate the success of your designs.
• Explain Your Role: Be explicit about your contributions, especially if working on a team project.
• Conclude with Learnings: Summarize key takeaways and how they inform your future design approach. Prepare to discuss how your work aligns with driving customer "Impact."

📝 Enhancement Note: Prepare to discuss how your design work directly contributes to improved operational efficiency and customer success for enterprise clients. An understanding of AI's role in streamlining workflows will be highly beneficial.

📌 Application Steps

To apply for this Senior Product Designer, Impact position:

• Submit your application through the ServiceNow careers portal.
• Portfolio Preparation: Curate a portfolio showcasing 3-4 of your strongest end-to-end design projects, focusing on enterprise software, problem-solving, and demonstrable impact on user efficiency or operational success. Ensure high-fidelity mockups and clear process documentation are included.
• Resume Optimization: Tailor your resume to highlight 5+ years of relevant experience, specific design skills (UCD, AI integration, design tools), and achievements that demonstrate your ability to drive customer value and operational improvements.
• Company Research: Familiarize yourself with ServiceNow’s platform, its AI initiatives, and the company’s commitment to customer success and digital transformation. Understand the "Impact" team’s mission.
• Interview Practice: Prepare to discuss your portfolio projects in detail, articulate your design process, and answer questions related to AI integration, stakeholder management, and designing for enterprise operational efficiency. Practice presenting your work clearly and concisely.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.