Senior Product Designer (Fintech/Payments) at NMI

📍 Job Overview

Job Title: Senior Product Designer (Fintech/Payments) Company: NMI Location: Remote, Canada Job Type: Full-time Category: Product Design / UX/UI Design Date Posted: August 07, 2025 Experience Level: 5-10 Years (Mid-Senior Level) Remote Status: Fully Remote

🚀 Role Summary

Lead end-to-end design initiatives for complex payment products and technical B2B workflows, focusing on creating intuitive and high-impact user experiences.
Drive strategic design thinking by deeply understanding user needs and translating insights into scalable design solutions through user research and iterative prototyping.
Build and maintain robust design systems to ensure consistency, scalability, and efficiency across NMI's diverse payment product offerings.
Collaborate closely with product managers, engineers, and other stakeholders to balance usability, business outcomes, and technical feasibility in all design decisions.

📝 Enhancement Note: This role is positioned as a Senior Product Designer, indicating a need for significant autonomy, strategic input, and the ability to mentor or guide less experienced designers. The focus on "complex payments products and technical B2B workflows" suggests a need for a designer comfortable with intricate systems, data flows, and business-critical applications rather than consumer-facing simplicity. The explicit mention of "Product-Led Growth (PLG)" and "developer-facing products" further refines the ideal candidate profile to one with experience in SaaS environments that leverage product adoption as a growth driver and cater to technical audiences.

📈 Primary Responsibilities

Design end-to-end user experiences for NMI's payments platform, encompassing journey maps, user flows, wireframes, interactive prototypes, and high-fidelity mockups that align with user needs and business objectives.
Plan and execute comprehensive user research methodologies, including generative research, user interviews, and usability testing, to gather actionable insights and validate design decisions for continuous product improvement.
Develop, maintain, and evolve NMI's design system to ensure brand consistency, component reusability, scalability, and efficiency across all digital products and platforms.
Conduct competitive analysis and benchmarking to identify design trends, opportunities for innovation, and areas for enhancement within the fintech and payments landscape.
Articulate design rationale and present design decisions clearly and confidently to cross-functional teams and stakeholders, effectively communicating trade-offs and advocating for user-centered solutions.
Explore and integrate emerging AI tools (e.g., v0, Cursor) into the design and research workflow to augment efficiency, enhance ideation, and explore novel design approaches.

📝 Enhancement Note: The responsibilities clearly indicate a senior-level contribution, requiring not just execution but also strategic planning of design processes, user research initiatives, and the evolution of design systems. The emphasis on "technical B2B workflows" and "developer-facing products" implies a need for a designer who can navigate complex information architecture and user interfaces common in enterprise software and API-driven services.

🎓 Skills & Qualifications

Education:

Bachelor's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field, or equivalent practical experience.

Experience:

Minimum of 4+ years of professional experience in digital product design, with a proven track record of designing B2B digital products and complex systems.
Demonstrated experience in leading the full design lifecycle from concept to launch.
Experience in iterative design processes, including rapid prototyping and experimentation, to quickly validate ideas and explore solutions.

Required Skills:

Product Design: Expertise in crafting user-centered digital experiences for complex applications.
User Research & Usability Testing: Proven ability to conduct and synthesize user research to inform design decisions and identify areas for improvement.
Design Systems: Proficiency in building, maintaining, and scaling design systems for consistency and efficiency.
Prototyping & Wireframing: Mastery of industry-standard tools for creating wireframes, user flows, and interactive prototypes.
Figma Proficiency: Advanced skill in Figma for design, prototyping, and collaboration, including experience with component libraries and auto layout.
Cross-functional Collaboration: Strong ability to work effectively with product managers, engineers, marketing, and other stakeholders.
Communication & Presentation: Excellent verbal and visual communication skills, with the ability to articulate design decisions, processes, and trade-offs clearly to diverse audiences.
Iterative & Exploratory Design: Aptitude for divergent thinking, experimentation, and rapid prototyping to explore and validate design solutions.

Preferred Skills:

Fintech/SaaS/Payments Background: Experience within the financial technology, Software-as-a-Service, or payments industry, with an understanding of security, compliance, and complex transaction flows.
Product-Led Growth (PLG): Experience designing for PLG strategies, including user onboarding, self-serve journeys, and growth funnels.
Developer-Facing Products: Experience designing for APIs, SDKs, or platform-as-a-product offerings.
Service Design: Familiarity with service design techniques such as journey mapping and service blueprints to understand the broader customer experience.
AI Tool Exploration: Enthusiasm and practical experience using AI tools (e.g., v0, Cursor) to enhance design and research workflows.
Design System Unification: Experience unifying multiple products or platforms under a cohesive design system.

📝 Enhancement Note: The required skills emphasize a blend of core design competencies (Figma, Prototyping, User Research) with specific domain knowledge (B2B, Fintech) and modern workflow integration (AI tools, iterative design). The preference for experience with PLG and developer-facing products indicates NMI's focus on a product-led growth strategy and a potentially technical user base for its platform.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

Comprehensive Case Studies: Showcase 3-5 detailed case studies demonstrating your end-to-end design process for complex B2B or technical products.
Problem Definition: Clearly articulate the user problem or business challenge addressed in each case study.
User Research & Insights: Include evidence of user research conducted, key findings, and how these insights informed design decisions.
Design Process Artifacts: Present wireframes, user flows, prototypes, and high-fidelity mockups that illustrate your design thinking and problem-solving approach.
Impact & Outcomes: Quantify the impact of your design solutions, such as improvements in user engagement, conversion rates, task completion times, or reduction in support tickets. Demonstrate ROI where possible.
Design System Contribution: If applicable, showcase examples of your work on design systems, including component creation, documentation, and how you ensured consistency.

Process Documentation:

Demonstrate your ability to document design processes, user flows, and system interactions clearly and effectively.
Highlight experience in creating design specifications and guidelines that facilitate seamless handoffs to engineering teams.
Showcase how you manage and iterate on design systems, including version control and documentation practices.

📝 Enhancement Note: A strong portfolio is critical for this role. Candidates should focus on showcasing their strategic thinking, user-centric approach, and ability to handle complexity, particularly within B2B and technical product contexts. Demonstrating how designs solved specific business problems and yielded measurable results will be key.

💵 Compensation & Benefits

Salary Range:

Given the Senior Product Designer title, remote nature, and the Fintech/Payments industry in Canada, a competitive salary range is expected to be between CAD $100,000 to CAD $140,000 annually, depending on experience, qualifications, and specific location within Canada.

Benefits:

Competitive Salary + Bonus: A base salary designed to attract top talent, supplemented by a performance-based bonus structure.
Flex PTO: Flexible Paid Time Off policy, allowing employees to manage their time off needs effectively.
Health, Dental, and Vision Insurance: Comprehensive medical coverage for employees and potentially their dependents.
13 Paid Holidays: Generous holiday package to ensure work-life balance.
Company Volunteer Days: Opportunities to give back to the community through company-sponsored volunteer activities.
Remote-First Culture: Support and resources for a distributed workforce.

Working Hours:

Standard full-time work week, likely around 40 hours, with flexibility offered due to the remote nature of the role. Core collaboration hours may be defined to facilitate cross-time zone teamwork.

📝 Enhancement Note: The salary estimate is based on industry benchmarks for Senior Product Designers in Canada, considering the remote aspect and the specialized Fintech industry. The benefits package indicates a company that values employee well-being and work-life balance, which is attractive for senior talent.

🎯 Team & Company Context

🏢 Company Culture

Industry: Fintech / Payments Technology. NMI operates within the dynamic and highly regulated payments processing and technology sector, enabling seamless and innovative payment solutions for businesses. Company Size: NMI is likely a mid-sized to large organization within the tech sector, given its established presence and the scope of its product offerings. This size typically allows for structured processes while retaining some agility. Founded: NMI has been in operation for a significant period, allowing it to build expertise and market presence in the payments industry. (Specific founding date not provided, but implied by market position).

Team Structure:

The Product Design team likely operates within the broader Product organization, working closely with Product Management, Engineering, Marketing, and Customer Success teams.
Designers may specialize in specific product areas or work across the platform, depending on team structure and project needs.
Reporting lines would typically be into a Head of Product, Director of Product Design, or a Lead Product Designer.

Methodology:

NMI emphasizes a user-centric approach, leveraging data and research to drive product decisions.
Agile methodologies are likely employed for product development, requiring close collaboration between design and engineering.
A focus on continuous improvement and innovation, particularly with the integration of AI tools, suggests a forward-thinking operational approach.

Company Website: nmi.com

📝 Enhancement Note: NMI's positioning as an enabler of innovative tech and its commitment to democratizing payments technology suggests a culture that values problem-solving, creativity, and impact. The focus on diversity and inclusion further indicates a modern, forward-thinking workplace.

📈 Career & Growth Analysis

Operations Career Level: This role represents a Senior Product Designer position, implying a level of autonomy, strategic input, and ownership over significant product areas. It's a position expected to contribute to design strategy and mentor junior designers. Reporting Structure: The Senior Product Designer will likely report to a Director of Product Design or Head of Product, working collaboratively with Product Managers and Engineering Leads. Cross-functional collaboration is key to success. Operations Impact: The designer's work directly impacts the usability, adoption, and effectiveness of NMI's payment products. By creating intuitive B2B workflows and enhancing user experiences, the role contributes to customer satisfaction, retention, and ultimately, revenue growth and market competitiveness.

Growth Opportunities:

Leadership Progression: Potential to advance into Lead Product Designer, Design Manager, or Principal Product Designer roles, taking on more strategic oversight and team management responsibilities.
Specialization: Opportunity to deepen expertise in specific areas such as Fintech UX, B2B SaaS design, platform design, or user research methodologies.
Skill Development: Continuous learning opportunities through industry conferences, workshops, and the exploration of new design tools and AI technologies.
Cross-functional Influence: Opportunity to influence product strategy and roadmap through strong design advocacy and data-driven insights.

📝 Enhancement Note: As a senior role, growth is expected to be in leadership, strategic contribution, and specialization. NMI's focus on innovation and new technologies (like AI) provides avenues for skill development that can lead to more senior or specialized roles within the company or industry.

🌐 Work Environment

Office Type: NMI promotes a "remote-first" culture, meaning the primary work environment is digital and distributed, with no central office requirement for most roles. Office Location(s): While the listing specifies "Remote, Canada," NMI operates globally and may have offices in the US and UK, as mentioned in the description, but this role is specifically for a remote Canadian-based designer.

Workspace Context:

The workspace is digital, relying on collaboration tools, cloud-based design software, and communication platforms.
Expect frequent virtual meetings and asynchronous communication to maintain team cohesion and project momentum.
Opportunities for connection with the design team and broader company through virtual events and team-building activities.

Work Schedule:

Full-time, likely aligning with standard business hours in Canada, but with flexibility inherent in a remote-first setup. Core hours for collaboration across different time zones may apply.

📝 Enhancement Note: The remote-first environment requires strong self-discipline, excellent communication skills, and proficiency with virtual collaboration tools. The flexibility offered is a significant advantage for work-life integration.

📄 Application & Portfolio Review Process

Interview Process:

Initial Screening: A recruiter or hiring manager will review applications and portfolios for basic qualifications and fit.
Hiring Manager Interview: A discussion focused on your experience, design philosophy, approach to B2B/Fintech challenges, and understanding of NMI's mission.
Portfolio Review & Design Challenge: A presentation of your portfolio, likely followed by a take-home design challenge or a live design exercise. This will assess your problem-solving skills, design process, and ability to articulate rationale.
Cross-functional Interviews: Meetings with Product Managers, Engineers, and potentially other stakeholders to evaluate collaboration skills and technical understanding.
Final Interview: Potentially with a senior leader (e.g., Head of Product, VP of Engineering) to assess strategic fit and cultural alignment.

Portfolio Review Tips:

Curate Selectively: Focus on 3-5 of your strongest, most relevant case studies that showcase your end-to-end process, especially for complex B2B or technical products.
Tell a Story: Structure each case study as a narrative: problem, your process, solutions, and impact. Explain why you made certain decisions.
Highlight Impact: Quantify achievements whenever possible. Use metrics to demonstrate the success of your designs.
Showcase Process: Include artifacts like user flows, wireframes, prototypes, and research findings to illustrate your thinking.
Be Prepared to Discuss Trade-offs: Discuss the compromises you made and why, demonstrating strategic decision-making.
Address B2B/Fintech Relevance: If you have Fintech or complex B2B experience, emphasize it. If not, explain how your transferable skills apply.

Challenge Preparation:

Understand NMI: Research NMI's products, target audience, and market position.
Anticipate Problem Types: Expect challenges related to user onboarding, workflow optimization, data visualization, or feature design within a payments context.
Practice Design Thinking: Prepare to walk through your thought process, from problem definition to solution iteration.
Focus on Clarity: Ensure your presentation is clear, concise, and well-structured, whether it's a live presentation or a documented submission.

📝 Enhancement Note: The interview process is designed to assess not only design skills but also strategic thinking, collaboration capabilities, and alignment with NMI's business objectives. A strong portfolio that clearly articulates the 'why' behind design decisions and quantifies impact will be crucial for success.

🛠 Tools & Technology Stack

Primary Tools:

Figma: Essential for UI design, prototyping, and collaboration, including design system management.
Prototyping Tools: Proficiency in tools like Figma's built-in prototyping, Principle, or similar for creating interactive user flows.
User Research Platforms: Experience with tools for conducting user interviews, surveys, and usability testing (e.g., UserTesting.com, Maze, SurveyMonkey).
Collaboration Tools: Familiarity with platforms like Slack, Zoom, Jira, Confluence for team communication and project management.

Analytics & Reporting:

Analytics Platforms: Understanding of how to interpret data from tools like Google Analytics, Mixpanel, Amplitude, or similar to inform design decisions and measure impact.
Data Visualization Tools: Experience with tools like Tableau or Power BI may be beneficial for analyzing user behavior data.

CRM & Automation:

While not directly a design tool, an understanding of CRM systems (like Salesforce) and marketing automation platforms can provide context for B2B user journeys.

📝 Enhancement Note: Proficiency in Figma is a non-negotiable requirement. Experience with user research and analytics platforms is highly valued as it demonstrates a data-driven approach to design. Familiarity with AI tools for design augmentation is a plus.

👥 Team Culture & Values

Operations Values:

User-Centricity: A commitment to understanding and advocating for user needs in all design decisions.
Collaboration: Strong emphasis on teamwork and cross-functional partnerships to achieve shared goals.
Innovation: Encouragement to explore new ideas, technologies (like AI), and approaches to solve complex problems.
Impact-Driven: Focus on delivering designs that have a measurable positive impact on users and the business.
Efficiency & Scalability: Valuing the creation of robust design systems and processes that support growth and consistency.

Collaboration Style:

Agile & Iterative: Working in fast-paced, iterative cycles with close collaboration between design, product, and engineering.
Open Communication: Encouraging clear, open, and constructive feedback among team members.
Cross-functional Integration: Design is seen as an integral part of the product development process, not an isolated function.

📝 Enhancement Note: NMI's emphasis on diversity, inclusion, and empowering visionaries suggests a culture that values diverse perspectives, open dialogue, and a drive to push boundaries. The Senior Product Designer should be comfortable with collaborative problem-solving and contributing to a positive, inclusive team environment.

⚡ Challenges & Growth Opportunities

Challenges:

Complexity of Fintech/Payments: Navigating the intricate workflows, security requirements, and regulatory landscape of the payments industry.
Balancing User Needs with Business/Technical Constraints: Ensuring designs are both user-friendly and feasible from a technical and business perspective.
Remote Collaboration: Maintaining strong team cohesion and effective communication in a fully remote environment.
Design System Evolution: Continuously evolving and maintaining a comprehensive design system that scales across multiple products.

Learning & Development Opportunities:

Industry Expertise: Gaining deep knowledge in Fintech and payment technologies.
AI Integration: Exploring and mastering new AI tools to enhance design workflows and outcomes.
Leadership Skills: Developing mentorship and leadership capabilities through senior-level contributions.
Strategic Design Input: Contributing to product strategy and roadmap planning.

📝 Enhancement Note: The challenges inherent in the Fintech space offer significant learning opportunities. Embracing the company's forward-thinking approach to technology like AI will be key for both personal and professional growth within NMI.

💡 Interview Preparation

Strategy Questions:

"Describe a complex B2B workflow you designed. What were the key challenges, and how did you approach them?" (Prepare to walk through user flows, data architecture, and UI solutions.)
"How do you balance user needs with business goals and technical constraints in your design process?" (Focus on your decision-making framework and how you communicate trade-offs.)
"Tell me about a time you used user research to significantly change a product's direction or a design decision." (Highlight your research methodology and the impact of your findings.)
"How do you approach building or contributing to a design system? What are the key principles for a scalable system?" (Be ready to discuss components, documentation, and governance.)

Company & Culture Questions:

"What interests you about NMI and the payments industry?" (Research NMI's mission, products, and recent news.)
"How do you collaborate with Product Managers and Engineers? Describe your ideal working relationship." (Prepare examples of successful cross-functional partnerships.)
"How do you stay updated on design trends and new technologies, particularly AI in design?" (Showcase your proactive learning approach.)

Portfolio Presentation Strategy:

Structure Your Narrative: For each case study, clearly define the problem, your role, the process, the solution, and the outcome/impact.
Show, Don't Just Tell: Use visuals (wireframes, prototypes, user flows) to illustrate your points.
Quantify Impact: Use metrics to demonstrate the success of your designs. If metrics aren't available, explain the rationale for expected impact.
Be Ready for Questions: Anticipate questions about your design choices, trade-offs, and how you would handle specific scenarios.
Discuss Your Process: Explain your iterative approach, how you incorporate feedback, and how you use research to inform your work.
Address AI Integration: Be prepared to discuss how you might leverage AI tools in your workflow at NMI.

📝 Enhancement Note: Preparation should focus on demonstrating a deep understanding of the design process, strong problem-solving skills, and the ability to articulate complex ideas clearly. Highlighting experience relevant to B2B, Fintech, and modern design practices (like AI) will be critical.

📌 Application Steps

To apply for this Senior Product Designer position:

Submit your application through the provided Greenhouse link.
Portfolio Customization: Tailor your resume and portfolio to highlight experience in complex B2B digital products, Fintech/payments, and end-to-end design processes. Showcase relevant case studies that demonstrate your impact and problem-solving skills.
Resume Optimization: Ensure your resume clearly lists your years of experience, proficiency in Figma, and any experience with design systems, user research, and B2B workflows. Use keywords from the job description.
Interview Preparation: Practice articulating your design process, decision-making rationale, and project outcomes. Prepare to discuss your approach to collaboration and your understanding of NMI's business.
Company Research: Gain a thorough understanding of NMI's products, mission, and the broader Fintech landscape. Be ready to discuss why you are a good fit for their remote-first, innovative culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Senior Product Designer (Fintech/Payments)