Senior Product Designer - Clinical

📍 Job Overview

Job Title: Senior Product Designer - Clinical Company: Jane App Location: Canada Job Type: Full-time Category: Product Design / UX Design Date Posted: 2025-09-24 Experience Level: Senior (5+ years) Remote Status: Remote Solely

🚀 Role Summary

• Design and refine complex, end-to-end user experiences for extensions built on the Jane platform, catering to both internal developers and external partners.
• Define and document reusable UX patterns and UI specifications to ensure platform-wide consistency and enhance the developer experience.
• Collaborate closely with Product Management, Engineering, Partnerships, and Security teams to align on technical approaches, guardrails, and acceptance criteria for new features.
• Conduct user research and testing with practitioners to validate workflows, iterate on designs, and ensure a native, safe, and coherent cross-product journey.
• Contribute to the evolution of Jane's design system, ensuring scalability and maintainability as the platform grows.

📝 Enhancement Note: This role is specifically focused on the "Clinical Extensions" team, implying a need to understand and design for integrations and specialized functionalities within the healthcare practice management software context. The emphasis on "developer platforms" and "integration-focused projects" in the requirements suggests a significant portion of the work will involve designing for how third-party or internal developers will build and integrate with Jane, as well as how end-users will manage these integrations.

📈 Primary Responsibilities

• Lead the definition of user flows and interaction models for installing, connecting, and utilizing extensions within the Jane platform, ensuring seamless integration and a safe user experience.
• Develop comprehensive UX patterns and UI specifications that can be leveraged by internal teams and external partners to maintain design consistency and adherence to Jane's standards.
• Partner with Clinical Engineering throughout the Software Development Lifecycle (SDLC) to break down complex problems, validate technical feasibility, and ensure extension-generated content is presented clearly and safely within the Jane application.
• Conduct generative and evaluative user research, including interviews and usability testing with healthcare practitioners, to inform design decisions and iterate on cross-product journeys.
• Translate abstract and complex problems into clear, actionable design solutions and documentation, contributing to the company's design system and enabling others to build consistent experiences.
• Collaborate with cross-functional stakeholders, including Partnerships and Security, to establish and enforce guardrails and acceptance criteria that uphold Jane's standards for privacy, safety, and usability in extension development.
• Act as a systems thinker, connecting various parts of the platform and ensuring that extension experiences feel native and integrated within the broader Jane ecosystem.

📝 Enhancement Note: The responsibilities highlight a need for strong systems thinking and the ability to design for a dual audience: both developers building extensions and practitioners using them. The emphasis on "partner handoff and data return back into Jane" indicates a focus on the entire lifecycle of an integrated feature, requiring a deep understanding of data flow and user context across different systems.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio demonstrating foundational design principles and practical application is essential. Candidates with degrees in Human-Computer Interaction (HCI), Design, Psychology, or related fields will find their education aligns well with the role's demands.

Experience: Minimum of 5 years of progressive experience in Product Design or UX Design, with a proven track record of leading design projects from conception to implementation, particularly in complex or abstract problem domains. Experience with developer platforms, internal tools, or integration-focused projects is highly valued.

Required Skills:

• Systems Thinking: Ability to conceptualize and design complex, interconnected systems and user flows.
• User Research & Testing: Proficiency in conducting various forms of user research (interviews, usability testing, surveys) and translating findings into actionable design improvements.
• UX Pattern Design: Expertise in creating reusable UX patterns and frameworks that promote consistency and scalability.
• Prototyping: Skill in creating interactive prototypes to test and communicate design concepts effectively.
• Communication & Storytelling: Excellent verbal and written communication skills, with the ability to clearly articulate design decisions and their rationale to diverse audiences.
• Collaboration: Proven ability to work effectively with cross-functional teams, including Product Management, Engineering, and Partnerships.
• Problem Solving: Aptitude for dissecting ambiguous and complex problems into manageable, solution-oriented steps.
• Adaptability: Flexibility to thrive in a fast-paced, evolving environment with a bias towards action and continuous learning.
• Technical Acumen: Comfortable engaging with technical partners, understanding technical constraints, and asking insightful questions.

Preferred Skills:

• Experience designing for developer platforms or API-driven products.
• Familiarity with design systems and component libraries.
• Experience in the healthcare technology sector or with practice management software.
• Knowledge of security and privacy best practices in software design.
• Contributions to open-source projects or community design initiatives.

📝 Enhancement Note: The emphasis on "design at the pattern level" and "creating frameworks that others use" strongly suggests that candidates who can demonstrate experience in establishing design standards and guidelines will be highly regarded. The ability to "ask good questions, understand constraints, and challenge assumptions" with technical partners is a critical differentiator for this role, indicating that a strong partnership approach with engineering is expected.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Systems Design Showcase: Include case studies that clearly illustrate your ability to think in systems, demonstrating how you've designed for interconnected user experiences, ideally involving platform integrations or developer tools.
• End-to-End Scenarios: Present projects that cover the entire user journey, from initial discovery and onboarding to ongoing usage and data integration, showcasing your understanding of complex workflows.
• Pattern-Based Design: Highlight examples where you've created reusable design patterns, components, or frameworks, explaining the rationale behind their creation and their impact on consistency and efficiency.
• User Research Integration: Demonstrate how user research and testing directly influenced your design decisions, providing evidence of iterative design processes and user-centric problem-solving.
• Technical Collaboration: If possible, showcase projects where you've worked closely with engineering or technical teams, illustrating your ability to understand technical constraints and collaborate effectively.

Process Documentation:

• Workflow Mapping: Present documentation of complex workflows you've designed or optimized, potentially including flowcharts, journey maps, or state diagrams.
• Design Specifications: Include examples of detailed UI specifications, style guides, or component documentation that you've produced for development teams.
• Research Summaries: Provide concise summaries of user research findings and how they were translated into design iterations or product improvements.

📝 Enhancement Note: The portfolio should not just showcase final designs, but also the process of discovery, problem definition, user research, iterative design, and collaboration. For this role, demonstrating how you've built frameworks or patterns that enabled others (developers or designers) to create experiences will be particularly valuable.

💵 Compensation & Benefits

Salary Range: $115,200 - $180,000 CAD annually.

• New Hire Starting Point: Most new hires are expected to begin around $144,000 CAD annually, reflecting an "accomplished" stage of development for this senior role.
• Salary Philosophy: The broad range is intentional, designed to accommodate the full growth journey of an individual within the role, from initial skill development to achieving excellence and deep company-specific knowledge. Compensation is tied to growth and meaningful contributions.

Benefits:

• Comprehensive Benefits Package: Details are available via a provided link, typically including health, dental, vision, and potentially other wellness or personal support programs.
• Paid Time Off: Standard for full-time roles, likely including vacation days, sick leave, and holidays.
• Remote Work Flexibility: As a remote-first company, this role offers the freedom to work from anywhere within Canada, promoting work-life integration.
• Professional Development: Opportunities for career development conversations and compensation growth as experience and contributions increase.

Working Hours: While not explicitly stated, a standard full-time work week is assumed to be approximately 40 hours. The remote-first nature of Jane allows for flexibility in scheduling, enabling employees to integrate work with personal life commitments.

📝 Enhancement Note: The company's transparent approach to compensation, as evidenced by the video link and the detailed explanation of their salary bands, suggests candidates should feel comfortable asking direct questions about salary expectations and how their compensation will evolve. The emphasis on "paying for growth" indicates a performance-oriented compensation structure.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software / Healthcare Technology (specifically Practice Management Software for Allied Health Professionals). Company Size: The description implies a growing, founder-led organization. While the exact number of employees isn't stated, the mention of departmental get-togethers and company retreats suggests a size that allows for cohesive in-person connections alongside remote operations. Founded: Jane App is a relatively established company within its niche, focused on simplifying healthcare practice management through technology. Its founder-led nature suggests a strong, consistent vision and value system.

Team Structure:

• Design Team: The role is within the growing Jane Design Team, specifically focusing on Clinical Extensions. This team likely comprises other Product Designers, UX Researchers, and potentially UI Designers or Design System specialists.
• Reporting: While not explicitly stated, a Senior Product Designer typically reports to a Design Lead, Head of Design, or Product Management lead, with close collaboration with Engineering leads.
• Cross-functional Collaboration: This role necessitates strong partnerships with Product Management, Engineering (specifically Clinical Engineering), Partnerships, and Security teams, reflecting a highly collaborative and integrated GTM approach.

Methodology:

• Data-Driven Decisions: The company emphasizes the importance of user research and customer feedback, suggesting a data-driven approach to product development and design.
• Agility & Iteration: The culture values resourcefulness, problem-solving, and agility, indicating a willingness to adapt and iterate in response to challenges and new information.
• Growth Mindset: A key cultural tenet is a growth mindset, encouraging continuous learning, curiosity, and a proactive approach to tackling evolving challenges.

Company Website: https://jane.app/

📝 Enhancement Note: Jane's "remote-first" culture, coupled with mentions of Slack channels for various interests and in-person connections, suggests a blend of virtual camaraderie and intentional real-world engagement. The emphasis on helping "the helpers" (healthcare practitioners) indicates a mission-driven organization, which can be a strong motivator for employees.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Product Designer role, signifying a level of expertise and leadership within the design function. It requires not only strong individual contribution but also the ability to influence product direction, mentor others, and contribute to the design system's growth.

Reporting Structure: The Senior Product Designer will likely report to a Design Manager or Lead, working closely with Product Managers and Engineering Leads on the Clinical Extensions team. This structure allows for direct impact on product strategy and execution.

Operations Impact: This role has a direct impact on the usability and adoption of Jane's platform extensions. By shaping the experience for both developers and end-users, the designer influences the platform's extensibility, partner satisfaction, and ultimately, the value proposition Jane offers to healthcare practitioners. The design of these extensions is critical for Jane's growth and competitive positioning.

Growth Opportunities:

• Technical Specialization: Deepen expertise in designing for developer platforms and complex integrations within the healthcare tech space.
• Design Leadership: Potential to grow into a Design Lead or Managerial role, taking on more strategic responsibilities and mentoring junior designers.
• Cross-functional Influence: Become a key voice in product strategy and decision-making, influencing the direction of Jane's platform evolution.
• System Design Mastery: Further develop skills in building and scaling design systems and frameworks for complex software ecosystems.

📝 Enhancement Note: The company's philosophy of "paying for growth" and the broad salary band suggest a commitment to employee development. Candidates showing initiative in learning, problem-solving, and contributing beyond their immediate scope are likely to see accelerated career progression and compensation increases.

🌐 Work Environment

Office Type: Remote-first. This means the primary work environment is digital, with teams collaborating virtually. Office Location(s): While the role is remote across Canada, Jane does facilitate in-person connections through departmental get-togethers, company retreats, and potentially conferences across North America.

Workspace Context:

• Digital Collaboration: Expect a highly collaborative digital environment utilizing tools like Slack, video conferencing, and project management software.
• Tools & Technology: Access to modern design and collaboration tools will be provided to support effective remote work and design processes.
• Team Interaction: Opportunities for interaction with colleagues will be through scheduled meetings, ad-hoc virtual discussions, and planned in-person events, fostering a connected team culture despite the remote setup.

Work Schedule: The remote-first model offers significant flexibility. While core working hours for collaboration might be expected, individuals have autonomy to structure their day to meet personal needs, provided responsibilities are met and team availability is maintained for critical interactions.

📝 Enhancement Note: The remote-first nature requires strong self-discipline, communication, and proactive engagement. Candidates who thrive in autonomous work environments and are adept at virtual collaboration will be most successful. The intentional in-person events are a key aspect of maintaining team cohesion and culture.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application and portfolio to assess alignment with the role's requirements and Jane's culture.
• Hiring Manager Interview: A discussion focused on your experience, design philosophy, and how you approach complex problems, likely assessing your systems thinking and collaboration skills.
• Design/Technical Interview: This stage may involve a portfolio review where you present case studies, discuss your design process, and potentially tackle a design challenge or discuss your approach to specific technical scenarios.
• Team/Cross-functional Interviews: Meetings with potential colleagues from Product, Engineering, and other relevant departments to assess cultural fit, collaboration style, and ability to work within a cross-functional team.
• Final Interview: Potentially with a company leader or founder, focusing on overall alignment with Jane's mission, values, and long-term vision.

Portfolio Review Tips:

• Structure for Clarity: Organize your portfolio logically, with clear case studies for each relevant project. For each case study, detail the problem, your process, your specific contributions, the challenges faced, and the outcomes.
• Highlight Systems Thinking: Explicitly call out instances where you designed for complexity, scalability, or interconnectedness. Use diagrams or visuals to illustrate system designs.
• Show, Don't Just Tell: Use visuals (wireframes, mockups, prototypes, user flow diagrams) to support your narrative. Explain the "why" behind your design decisions.
• Demonstrate Collaboration: If possible, mention how you collaborated with engineers, product managers, or other stakeholders, and how that collaboration influenced the final product.
• Focus on Impact: Quantify results where possible. If direct metrics are unavailable, describe the qualitative impact on user experience or business goals.

Challenge Preparation:

• Anticipate Design Challenges: Be prepared for exercises that test your ability to break down ambiguous problems, think through user flows, and articulate design rationale under pressure.
• Practice Presenting Your Work: Rehearse presenting your portfolio case studies concisely and engagingly, focusing on the story and impact of your work.
• Understand Jane's Context: Research Jane's product, its users (healthcare practitioners), and its mission. Think about how your design approach would align with their specific needs and challenges.
• Prepare Questions: Have thoughtful questions ready for each interviewer about the team, the product, the challenges, and the company culture.

📝 Enhancement Note: Given the role's focus on extensions and developer platforms, be ready to discuss how you approach designing for technical audiences and how you ensure consistency across different integrated experiences. Showing an understanding of the "developer experience" (DX) within your portfolio will be a significant advantage.

🛠 Tools & Technology Stack

Primary Tools:

• Design Software: Proficiency in industry-standard design and prototyping tools such as Figma, Sketch, Adobe XD, or similar. Figma is increasingly common for collaborative design systems.
• Prototyping Tools: Tools like InVision, Principle, or Figma's built-in prototyping capabilities for creating interactive user flows and testing concepts.
• Collaboration Platforms: Slack for communication, Zoom/Google Meet for video conferencing, and potentially tools like Miro or Mural for virtual whiteboarding and brainstorming.
• Project Management: Familiarity with tools like Jira, Asana, Trello, or similar for tracking tasks, sprints, and project progress, often used in conjunction with engineering teams.

Analytics & Reporting:

• User Analytics: Experience with tools like Google Analytics, Mixpanel, Amplitude, or Pendo to understand user behavior, track feature adoption, and identify areas for improvement.
• Data Visualization: Ability to interpret data presented in dashboards (e.g., Tableau, Looker, Power BI) and use insights to inform design decisions.

CRM & Automation:

• While not directly a CRM/Automation role, understanding how design impacts customer journeys managed within CRMs (like Salesforce) or marketing automation platforms can be beneficial. Familiarity with how data flows between systems is a plus.
• Design System Tools: Potentially Figma's component libraries, Zeplin, or Storybook for managing and distributing design system assets to developers.

📝 Enhancement Note: While specific tools aren't listed, a strong candidate will be proficient in modern, collaborative design tools, particularly those that facilitate design system management and seamless handoff to engineering. The ability to integrate design work with engineering workflows and understand data feedback loops is crucial.

👥 Team Culture & Values

Operations Values:

• Help the Helpers: A core mission to support healthcare practitioners, driving a sense of purpose and impact in daily work.
• Curiosity & Drive: Valuing individuals who are eager to learn, explore complex problems, and push boundaries.
• Agility & Resourcefulness: Embracing a fast-paced environment, being adaptable, and finding creative solutions to challenges.
• Collaboration & Humility: Working effectively with others, valuing diverse perspectives, and maintaining a respectful, team-oriented approach.
• Growth Mindset: A commitment to continuous learning, skill development, and embracing new ways of thinking.

Collaboration Style:

• Cross-functional Integration: Expect a highly collaborative environment where designers work seamlessly with Product Managers, Engineers, and other departments to achieve shared goals.
• Open Feedback Culture: Encouraging constructive feedback loops to foster continuous improvement in both product design and team processes.
• Knowledge Sharing: A culture that supports sharing insights, best practices, and learnings across the team to elevate collective expertise.

📝 Enhancement Note: The emphasis on "helping those who help others" suggests a culture that is mission-driven and empathetic towards its users. Candidates who align with this purpose-driven approach will likely find the environment particularly rewarding.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Ambiguity: Tackling complex, often undefined problems related to platform extensibility and integration requires strong analytical and problem-solving skills.
• Balancing Stakeholder Needs: Aligning the needs of practitioners (end-users), developers (partners), and Jane's internal technical and business requirements.
• Maintaining Consistency: Ensuring a cohesive and native user experience across various partner-built extensions while adhering to Jane's design standards.
• Pace of Change: Navigating a growing company environment with evolving priorities and a need for adaptability.

Learning & Development Opportunities:

• Deep Dive into Healthcare Tech: Gain specialized knowledge in the intricacies of healthcare practice management software and its ecosystem.
• Platform Design Expertise: Develop advanced skills in designing for extensible platforms and developer experiences.
• Design System Contribution: Play a key role in shaping and expanding a growing design system, influencing its architecture and adoption.
• Mentorship and Leadership: Opportunities to mentor junior designers and potentially take on leadership responsibilities as the team grows.

📝 Enhancement Note: The role offers a unique challenge in designing for a platform ecosystem, which requires a different mindset than designing a single application. Successfully navigating this complexity will be a significant growth opportunity.

💡 Interview Preparation

Strategy Questions:

• Problem Framing: Be prepared to discuss how you approach understanding and defining complex, ambiguous problems. For instance, "How would you approach designing the user experience for a new type of integration with a third-party service that provides patient data?"
• Systems Design: Expect questions about how you design for scalability and consistency across multiple interconnected experiences. "Describe a time you designed a system or framework that was adopted by other teams or partners. What was your process?"
• Collaboration Scenarios: Prepare examples of how you've collaborated with engineering and product teams, particularly when dealing with technical constraints or differing opinions. "How do you ensure your designs are technically feasible and align with engineering roadmaps?"

Company & Culture Questions:

• Mission Alignment: Be ready to articulate why Jane's mission to "Help the Helpers" resonates with you and how your design work contributes to this goal.
• Remote Work Philosophy: Discuss your experience and strategies for successful remote collaboration and maintaining team connection.
• Growth Mindset in Practice: Provide examples of how you've embraced learning, adapted to change, or overcome challenges by developing new skills.

Portfolio Presentation Strategy:

• Narrative Flow: Structure your portfolio presentation around a compelling narrative for each case study: Problem, Process, Solution, Impact.
• Highlight Key Contributions: Clearly articulate your specific role and contributions within each project, especially in team-based efforts.
• Explain Design Rationale: Be ready to defend your design decisions by explaining the underlying research, user needs, and strategic thinking.
• Showcase Systems Thinking: If you have examples of designing patterns, frameworks, or integrations, make these a central focus. Use diagrams to illustrate system architecture.
• Engage with Questions: Be prepared for in-depth questions about your process, decisions, and how you handle feedback.

📝 Enhancement Note: For this specific role, be ready to discuss your experience with designing for developer platforms or integrations. If you don't have direct experience, draw parallels from projects where you designed complex workflows, internal tools, or had to consider the needs of a technical audience.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided application link on jobs.lever.co/janeapp/345fa7db-4fcf-4c8b-af2c-1733e6483d89.
• Portfolio Customization: Tailor your portfolio to highlight projects demonstrating systems thinking, user research, and experience with complex problem domains or integrations. Emphasize your ability to design reusable patterns and frameworks.
• Resume Optimization: Ensure your resume clearly articulates your 5+ years of relevant design experience, using keywords from the job description such as "Product Design," "UX Design," "Systems Thinking," "User Research," and "Collaboration." Quantify achievements where possible.
• Interview Preparation: Practice presenting your portfolio case studies, focusing on your design process, rationale, and the impact of your work. Prepare thoughtful questions for the interviewers about the role, team, and company.
• Company Research: Thoroughly research Jane App, its mission, product offerings, and company culture. Understand their commitment to "helping the helpers" and their remote-first approach to prepare for culture-fit discussions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.