Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer Company: Thoughtworks Location: Lima, Peru Job Type: Full-time Category: Operations - Product Design & User Experience Date Posted: August 01, 2025 Experience Level: 5-10 Years Remote Status: Remote Eligible (with potential for on-site in Lima)

🚀 Role Summary

• This Senior Product Designer role focuses on integrating user experience (UX) design principles with agile software development methodologies to transform client operations and develop innovative digital products and services.
• The position requires a blend of technical design expertise and strong professional skills, including user research, service design, and stakeholder management, to drive impactful technology projects.
• Successful candidates will collaborate within cross-functional teams, contributing to the creation of diverse experience design deliverables and influencing strategic decisions at the portfolio level.
• The role emphasizes continuous learning and community contribution, encouraging knowledge sharing and the advancement of design expertise within Thoughtworks and the broader tech community.

📝 Enhancement Note: While the primary location is Lima, Peru, the "Remote Eligible" status suggests flexibility for candidates in other regions, potentially within the US based on other inferred data, though local candidates are likely prioritized. The role is not strictly a "Revenue Operations" or "Sales Operations" role but falls under the broader "Operations" umbrella through its focus on improving client processes and product delivery efficiency via design.

📈 Primary Responsibilities

• Actively participate in the delivery and design of technology projects aimed at transforming client operations and developing new digital products and services.
• Collaborate closely with cross-functional, agile teams to produce a comprehensive range of experience design deliverables, including journey maps, service blueprints, roadmaps, and interactive prototypes.
• Lead the creation, documentation, and ongoing maintenance of design systems to ensure consistency and scalability across digital products.
• Facilitate workshops with clients and internal teams, developing unique design strategies for products and actively contributing to strategic decision-making at the portfolio level.
• Apply a variety of user research methods, such as context analysis, moderated interviews, experiments, and user testing, to deeply understand user needs and inform design decisions.
• Formulate and present inspiring design hypotheses to agile delivery teams, comprising both Thoughtworks employees and client representatives.
• Regularly assess and communicate project scope, identify potential risks, and provide timely updates to stakeholders.
• Effectively balance client expectations and Thoughtworks' delivery standards by clearly articulating and presenting experience design deliverables.
• Provide mentorship and support to less-experienced designers, fostering their growth and development within the team.
• Contribute to the broader experience design community, both within Thoughtworks and externally, by speaking at conferences, webinars, and meetups.

📝 Enhancement Note: The responsibilities highlight a senior-level contribution, emphasizing leadership in design strategy, client facilitation, and team mentorship, beyond just execution. The focus on "transforming client operations" and "developing new digital products and services" clearly positions this role within a consulting framework that drives operational efficiency and innovation for clients.

🎓 Skills & Qualifications

Education: A degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field is often preferred, though equivalent practical experience in design and technology delivery will be strongly considered.

Experience: A minimum of 5-10 years of professional experience in experience design, with a proven track record in digital product development and client-facing roles within a consulting or agency environment.

Required Skills:

• Deep expertise in core experience design principles and practices.
• Specialization in at least three of the following areas: user research, service design, digital product design, interface design, visual design, interaction design, or other relevant design disciplines.
• Proven ability to lead and advise on user research activities, employing diverse methods such as contextual inquiry, moderated interviews, experiments, and user testing.
• Strong storytelling capabilities, with the ability to clearly present research methods and findings to diverse stakeholder groups.
• Experience in creating wireframes and prototypes to visualize and test design concepts.
• Demonstrated ability to contribute to the creation, documentation, and maintenance of robust Design Systems.
• Excellent stakeholder management skills, with the ability to liaise effectively between clients and internal teams, ensuring buy-in and building trust.
• Strong facilitation skills for client brainstorms and internal team sessions.
• Proficiency in communicating and defining project roles for design teammates, fostering confidence and collaboration.
• A passion for contributing to a design community through peer reviews and knowledge sharing.

Preferred Skills:

• Experience in the banking or financial sectors.
• Enterprise/SaaS experience in the field of digital product design.
• Experience with agile software development methodologies.
• Familiarity with design system governance and evolution.

📝 Enhancement Note: The emphasis on "at least three additional areas" suggests a need for a well-rounded designer. The requirement for "Enterprise / SaaS Experience" is a strong signal for candidates accustomed to complex business environments. The "5-10 years" experience level aligns with a senior individual contributor role, potentially with some informal leadership responsibilities.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing expertise in digital products, with a strong emphasis on both Web and Mobile applications.
• Demonstrated experience in Enterprise/SaaS product design, illustrating the ability to handle complex business requirements and user flows.
• Case studies that clearly articulate the design process, from problem definition and user research to solution design, prototyping, and final implementation.
• Evidence of contributions to or creation of Design Systems, including examples of components, style guides, and their application.
• Examples of journey maps, service blueprints, or roadmaps to illustrate strategic thinking and cross-functional process design.
• Clear documentation of research methodologies employed and insights derived, demonstrating a data-informed approach.

Process Documentation:

• Ability to document and articulate end-to-end design processes, including user research, ideation, prototyping, testing, and handoff to development.
• Experience in creating and maintaining design system documentation, ensuring its accessibility and usability for development teams.
• Skills in documenting service blueprints and user journey maps to communicate complex user flows and operational touchpoints.

📝 Enhancement Note: A strong portfolio is paramount for this role. It should not only showcase visual design but also the strategic thinking, research rigor, and process-oriented approach that senior designers are expected to bring. The inclusion of "Enterprise / SaaS Experience" in the portfolio is critical.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Senior Product Designers in consulting roles in regions with a similar cost of living to Lima, Peru, and considering the 5-10 years of experience requirement, a competitive annual salary range would typically fall between PEN 80,000 to PEN 140,000. This estimate is derived from consulting industry salary data for similar roles in Latin America, adjusted for the specific experience level and the consulting nature of Thoughtworks.

Benefits:

• Comprehensive health insurance, including medical, dental, and vision coverage.
• Opportunities for professional development, including access to training programs, workshops, and industry conferences.
• A supportive and collaborative work environment that fosters continuous learning and growth.
• Potential for flexible working arrangements, including remote work options.
• Participation in company-wide initiatives and community engagement programs.
• Competitive paid time off and holiday packages.

Working Hours: Standard full-time working hours are typically 40 hours per week, with flexibility often provided to accommodate project needs and personal work-life balance, especially given the remote eligibility.

📝 Enhancement Note: Salary information was not provided, so the estimate is based on general market research for Senior Product Designers in consulting firms, adjusted for the location and experience level. The benefits listed are typical for a global technology consultancy like Thoughtworks.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Consulting, Software Development, Digital Transformation. Thoughtworks operates at the intersection of technology and business, helping clients navigate complex digital challenges. Company Size: Thoughtworks is a global firm with a significant employee base, likely in the thousands worldwide. This means ample opportunity for networking and diverse project experiences. Founded: Thoughtworks was founded in 1996, bringing over 25 years of experience in pioneering agile software development and design practices.

Team Structure:

• Designers at Thoughtworks are typically embedded within multi-disciplinary, cross-functional teams that include developers, testers, project managers, and business analysts.
• These teams operate with a high degree of autonomy, fostering a collaborative and agile environment.
• Designers often report into a local or regional design leadership structure, ensuring professional development and quality standards are maintained.

Methodology:

• Agile Delivery: Thoughtworks is a staunch advocate of agile methodologies, emphasizing iterative development, continuous feedback, and adaptability.
• Design Thinking: The company integrates design thinking principles throughout its project lifecycle, ensuring a user-centric approach to problem-solving.
• Data-Driven Decisions: Design hypotheses and strategies are informed by user research, data analysis, and iterative testing to validate solutions.
• Client Collaboration: A core aspect of Thoughtworks' methodology is deep collaboration with clients, embedding consultants within client teams and fostering knowledge transfer.

Company Website: https://www.thoughtworks.com/

📝 Enhancement Note: Thoughtworks is known for its strong culture of innovation, technical excellence, and commitment to social impact. The company culture encourages learning, collaboration, and pushing boundaries in technology and design.

📈 Career & Growth Analysis

Operations Career Level: Senior Product Designer. This level signifies a seasoned professional capable of leading design initiatives, mentoring junior staff, and contributing to strategic client decisions. The role requires a high degree of autonomy and expertise in a specialized domain (Product Design).

Reporting Structure: Typically reports to a Design Lead, Principal Designer, or Head of Design within Thoughtworks' regional or global structure. Within project teams, they work closely with Project Managers, Delivery Leads, and client stakeholders.

Operations Impact: The Senior Product Designer directly impacts client operations by designing user-centric digital products and services that improve efficiency, enhance user experience, and drive business outcomes. Their work can lead to optimized workflows, increased customer satisfaction, and greater adoption of new technologies, all of which contribute to a client's operational effectiveness and revenue potential.

Growth Opportunities:

• Specialization: Deepen expertise in specific design disciplines (e.g., service design, UX research, design strategy).
• Leadership: Transition into leadership roles such as Design Lead, Principal Designer, or Architecture roles, managing teams and complex portfolios.
• Consulting Path: Develop skills in client management, business development, and thought leadership within the consulting industry.
• Global Mobility: Opportunities to work on projects across different geographies and industries within Thoughtworks' global network.
• Continuous Learning: Access to extensive internal training, external certifications, and opportunities to present at industry events.

📝 Enhancement Note: The role offers a clear path for growth within a global consulting firm, moving from senior individual contributor to leadership and strategic advisory roles. The emphasis on learning aligns with Thoughtworks' cultivation culture.

🌐 Work Environment

Office Type: Thoughtworks operates primarily as a technology consultancy, meaning employees often work on client sites, remotely, or from Thoughtworks' own office hubs. The environment is typically dynamic, collaborative, and fast-paced.

Office Location(s): While the job is posted for Lima, Peru, Thoughtworks has a significant global presence. The specific office environment in Lima would likely be modern, designed to foster collaboration and innovation, with amenities supporting a productive work setting.

Workspace Context:

• Collaborative Spaces: Workspaces are often designed with open areas, meeting rooms, and project zones to facilitate teamwork and client interaction.
• Technology-Rich: Access to high-performance computing, design software, and collaboration tools is standard.
• Cross-Functional Interaction: Designers work daily with developers, product managers, and other consultants, promoting a rich exchange of ideas and perspectives.

Work Schedule: While typically 40 hours per week, the consulting nature of the work may require flexibility to meet project deadlines and client needs. Remote work eligibility offers additional flexibility in managing one's schedule and work location.

📝 Enhancement Note: The blend of client-site, office, and remote work is typical for consultancies. The emphasis is on delivering client outcomes, which can influence the day-to-day work environment and schedule.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and resume, with particular attention paid to your portfolio link.
• Portfolio Review & Discussion: You will likely discuss your portfolio with a senior designer or design lead, focusing on your design process, problem-solving approach, and impact. Be prepared to walk through 2-3 key case studies.
• Technical/Skills Assessment: This may involve a practical design exercise or a more in-depth discussion of your technical skills and experience with specific design tools and methodologies.
• Behavioral & Cultural Fit Interview: Questions will assess your collaborative abilities, stakeholder management skills, problem-solving approach, and alignment with Thoughtworks' culture and values.
• Final Interview: Potentially with a more senior leader to discuss strategic thinking and overall fit for the role and company.

Portfolio Review Tips:

• Curate Selectively: Choose 3-5 of your strongest, most relevant projects that demonstrate your skills in digital product design, user research, and process improvement.
• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed (research, ideation, design, testing), the solutions you created, and the impact or outcome achieved. Quantify results where possible.
• Showcase Process: Highlight your research methods, ideation techniques, and how you iterated on designs based on feedback and data.
• Design Systems: If you have Design System experience, dedicate a section or specific project to showcasing your contributions and understanding of its principles.
• Clarity and Conciseness: Ensure your portfolio is well-organized, visually appealing, and easy to navigate. Provide context and rationale for your design decisions.

Challenge Preparation:

• Design Exercise: Be prepared for a hypothetical design challenge (e.g., designing a feature, improving a user flow). Focus on your process, not just the final output. Think out loud and explain your rationale.
• Stakeholder Scenarios: Practice articulating complex design concepts and trade-offs to both technical and non-technical stakeholders.
• Thoughtworks Context: Research Thoughtworks' approach to design and technology consulting. Understand their values and how they solve client problems.

📝 Enhancement Note: The interview process is designed to assess not only design skills but also the candidate's ability to work within a consulting framework, collaborate effectively, and articulate their value proposition. A strong, well-presented portfolio is essential for advancing.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe XD, InVision, Axure RP. Candidates should be proficient in at least one primary design tool.
• User Research & Testing: Tools for conducting interviews, usability testing, surveys (e.g., UserTesting.com, Lookback, Maze, SurveyMonkey).
• Collaboration & Communication: Slack, Microsoft Teams, Jira, Confluence, Miro, Mural.

Analytics & Reporting:

• Familiarity with web analytics platforms (e.g., Google Analytics, Adobe Analytics) to understand user behavior and product performance.
• Ability to interpret data from A/B testing and user feedback platforms.

CRM & Automation:

• While not a direct CRM role, an understanding of how design integrates with CRM systems (like Salesforce) and marketing automation platforms can be beneficial for understanding the broader business context.

📝 Enhancement Note: Proficiency in modern design tools like Figma is highly valued. Experience with collaboration tools and an understanding of how design impacts business metrics are also key.

👥 Team Culture & Values

Operations Values:

• Client Impact: A strong commitment to delivering tangible value and solving complex problems for clients.
• Excellence: Striving for high quality in all aspects of work, from design execution to client communication.
• Collaboration: Fostering a team-oriented environment where knowledge is shared and diverse perspectives are valued.
• Continuous Learning: Embracing new technologies, methodologies, and skills to stay at the forefront of the industry.
• Innovation: Encouraging creative thinking and the development of novel solutions to client challenges.

Collaboration Style:

• Cross-Functional Integration: Designers work seamlessly with developers, business analysts, and product managers, contributing to a shared understanding of project goals.
• Open Communication: Encouraging direct and transparent communication, active listening, and constructive feedback.
• Mentorship & Support: A culture of mutual support where team members help each other grow and succeed.

📝 Enhancement Note: Thoughtworks emphasizes a culture of continuous improvement and collaborative problem-solving. Team members are expected to be proactive, curious, and supportive of one another.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Diverse Client Needs: Adapting design approaches to suit various client industries, organizational structures, and technical maturity levels.
• Balancing Innovation with Pragmatism: Finding the right balance between cutting-edge design solutions and the practical constraints of project scope, budget, and timelines.
• Remote Collaboration: Effectively collaborating and building rapport with distributed teams and clients, ensuring clear communication and shared understanding.
• Keeping Pace with Technology: Continuously learning about new design tools, methodologies, and emerging technologies to maintain expertise.

Learning & Development Opportunities:

• Specialized Training: Access to Thoughtworks' extensive internal learning platforms and external courses focused on advanced design techniques, strategy, and leadership.
• Mentorship Programs: Opportunities to be mentored by or mentor other designers, fostering professional growth and knowledge transfer.
• Industry Exposure: Attending conferences, workshops, and webinars to stay abreast of the latest trends and best practices in UX and technology.
• Community Building: Participating in internal design forums, sharing expertise, and contributing to the growth of the design community within Thoughtworks.

📝 Enhancement Note: This role presents opportunities to tackle complex problems across various industries, fostering adaptability and continuous skill development in a dynamic consulting environment.

💡 Interview Preparation

Strategy Questions:

• "Tell me about a time you had to convince a stakeholder to adopt a design decision they were initially hesitant about." (Focus on your communication, persuasion, and data-backed reasoning).
• "Describe a project where you significantly improved a user's experience. What was the problem, your process, and the outcome?" (Use the STAR method; highlight your research, design choices, and quantifiable impact).
• "How do you approach designing for complex enterprise systems versus consumer-facing applications?" (Discuss your understanding of different user needs, constraints, and business objectives).
• "Walk me through your process for creating and maintaining a design system." (Detail your methodology for component design, documentation, and governance).

Company & Culture Questions:

• "What interests you about Thoughtworks and this specific role?" (Research Thoughtworks' values, projects, and design philosophy. Connect your aspirations to their mission).
• "How do you handle constructive criticism on your designs?" (Emphasize your openness to feedback and your process for iterating and improving).
• "Describe your experience working in an agile, cross-functional team." (Highlight your collaboration skills, communication style, and understanding of agile principles).

Portfolio Presentation Strategy:

• Structure: For each portfolio piece, present a clear narrative: Problem -> Your Role -> Process -> Solution -> Impact.
• Visuals: Use high-quality mockups, prototypes, user flows, and research artifacts. Keep text concise and focused on key insights.
• Process Emphasis: Be ready to explain why you made certain design decisions, referencing user research, data, or design principles.
• Conciseness: Aim for 5-7 minutes per project to allow for discussion and questions.

📝 Enhancement Note: The interview process will assess your design expertise, problem-solving abilities, and how well you align with Thoughtworks' consulting and collaborative culture. Practicing your portfolio walkthrough and anticipating behavioral questions will be key.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your resume and a link to your online portfolio through the provided application link.
• Portfolio Customization: Ensure your portfolio prominently features your strongest digital product design, user research, and design system work, with a focus on enterprise/SaaS experience. Tailor any project descriptions to highlight impact and process relevant to consulting.
• Resume Optimization: Update your resume to clearly articulate your years of experience, key technical and professional skills, and achievements using action verbs and quantifiable results. Ensure it aligns with the job description's requirements.
• Interview Preparation: Practice presenting your portfolio projects using a clear, narrative structure (Problem, Role, Process, Solution, Impact). Prepare answers to common behavioral and situational questions, focusing on collaboration, stakeholder management, and problem-solving.
• Company Research: Familiarize yourself with Thoughtworks' mission, values, and approach to technology consulting and design. Understand their client success stories and how they integrate design into their offerings.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.