Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer Company: Supertech Group Location: Dubai, Dubai, United Arab Emirates Job Type: FULL_TIME Category: Product Design / User Experience Operations Date Posted: 2025-08-28T13:54:12.425 Experience Level: 6+ Years Remote Status: On-site

🚀 Role Summary

• Lead end-to-end product design initiatives for a leading event ticketing and experience booking platform, ensuring alignment with business objectives and user needs.
• Drive the product design lifecycle, from initial concept and user research through wireframing, prototyping, and final visual design execution.
• Foster a culture of design excellence and innovation within a dynamic technology group, contributing to disruptive product development.
• Collaborate extensively with product management, engineering, and other cross-functional teams to translate requirements into intuitive and engaging user experiences.
• Mentor and guide junior design talent, contributing to team growth and the overall quality of design output.

📝 Enhancement Note: While the input is for a "Senior Product Designer," the output is tailored to an "Operations" focused role by emphasizing the strategic and process-driven aspects of product design within a business context, including collaboration, efficiency, and user-centric process improvement. The category has been adjusted to reflect this operational lens.

📈 Primary Responsibilities

• Spearhead the product design strategy for webook.com, aligning user experience goals with business objectives and market demands.
• Conduct comprehensive user research, usability testing, and data analysis to inform design decisions and identify areas for process optimization.
• Develop detailed user flows, wireframes, and interactive prototypes to effectively communicate design concepts and functionality to stakeholders.
• Create high-fidelity visual designs that adhere to brand guidelines, enhance user engagement, and meet specific client requirements for events and experiences.
• Provide expert design direction and mentorship to junior designers, fostering best practices in user-centered design and iterative improvement.
• Partner closely with engineering teams to ensure seamless and accurate implementation of designs, optimizing the handoff process for efficiency.
• Champion continuous design iteration based on user feedback, A/B testing results, and market performance data, driving product evolution.
• Manage and prioritize multiple design projects simultaneously, ensuring timely delivery and high-quality output across the product portfolio.

📝 Enhancement Note: The responsibilities have been expanded to emphasize the operational aspects of design leadership, including data-driven decision-making, process optimization, cross-functional collaboration management, and strategic alignment with business goals, which are critical in operations-focused roles.

🎓 Skills & Qualifications

Education: Bachelor's or Master's degree in Computer Science, Human-Computer Interaction (HCI), Design, or a closely related field. A strong understanding of technical principles underpinning digital product development is expected. Experience: 6+ years of professional experience in product design, with a significant focus on digital products, SaaS platforms, or high-transaction e-commerce environments. Proven experience in leading design initiatives from concept to launch is essential.

Required Skills:

• Proven experience in conducting qualitative and quantitative user research and usability testing to gather actionable insights.
• Demonstrated ability to lead design teams, manage project lifecycles, and mentor junior designers effectively.
• Exceptional communication, presentation, and interpersonal skills for seamless collaboration with product managers, engineers, and executive stakeholders.
• Strong organizational and project management capabilities, with the ability to independently manage multiple priorities and meet deadlines in a fast-paced environment.
• Proficiency in wireframing, prototyping, and user flow mapping to articulate design solutions.
• Expertise in core design principles, user-centered design methodologies, and interaction design.
• A robust portfolio showcasing a strong design process, problem-solving skills, and successful digital product implementations.

Preferred Skills:

• Experience with agile development methodologies and working within cross-functional, iterative product teams.
• Familiarity with A/B testing frameworks and leveraging data analytics for design optimization.
• Understanding of front-end development principles (HTML, CSS, JavaScript) to facilitate effective collaboration with engineering.
• Experience in the ticketing, events, or e-commerce industries, with an understanding of platform scalability and user engagement strategies.
• Knowledge of accessibility standards (WCAG) and inclusive design practices.

📝 Enhancement Note: The skills and qualifications have been enriched with operations-specific keywords and context, such as "data analysis," "process optimization," "agile methodologies," and "stakeholder management," to align with the operational focus of the enhanced description.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a diverse range of digital product design projects, clearly demonstrating your end-to-end design process from problem definition to final solution.
• Include case studies that highlight your approach to user research, ideation, wireframing, prototyping, visual design, and user testing.
• Articulate the problem statement, your role, the design challenges, your design rationale, and the measurable impact of your solutions, focusing on efficiency and user satisfaction.
• Demonstrate proficiency in using industry-standard design tools and a clear understanding of how to leverage them for efficient workflow and collaboration.
• Provide examples of how you've translated complex requirements into intuitive and user-friendly interfaces, with an emphasis on optimising user journeys.

Process Documentation:

• Expect to present documentation or discuss processes related to user journey mapping, information architecture design, and interaction design frameworks.
• Be prepared to discuss your methods for collaborating with engineering on design implementation, including handoff procedures and feedback loops.
• Detail your approach to iterative design, including how you gather and incorporate user feedback and performance data to refine products and processes.
• Demonstrate experience in establishing and maintaining design systems or style guides to ensure consistency and efficiency across product offerings.

📝 Enhancement Note: This section has been specifically crafted to guide candidates on what to include in their portfolios and how to present their design processes from an operations perspective, focusing on efficiency, collaboration, and measurable outcomes.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Senior Product Designers in Dubai with 6+ years of experience, a competitive salary range is estimated between AED 25,000 - 35,000 per month. This range reflects the seniority of the role, the strategic impact on a leading platform, and the cost of living in Dubai.

Benefits:

• Comprehensive health, dental, and vision insurance plans for employees and dependents.
• Generous paid time off (PTO), including vacation days, sick leave, and public holidays.
• Opportunities for professional development, including access to training programs, workshops, and industry conferences.
• Potential for performance-based bonuses and stock options, reflecting contributions to company growth and product success.
• Collaborative and innovative work environment within a fast-growing technology group.
• Exposure to cutting-edge technologies and high-impact projects within the events and entertainment technology sector.

Working Hours: The standard working hours are 40 hours per week, typically from Sunday to Thursday, 9:00 AM to 6:00 PM GST, with potential for flexibility to accommodate project deadlines and international team collaboration.

📝 Enhancement Note: A salary range has been estimated for Dubai, UAE, using industry data for similar roles and locations. The benefits section has been populated with standard offerings for senior tech roles in the region, emphasizing professional development relevant to operations.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, Event Ticketing, E-commerce, Digital Experience Design. Supertech Group operates at the intersection of technology, entertainment, and user experience, positioning itself as a leader in digital innovation within the MENA region. Company Size: Supertech Group is a significant player, encompassing multiple entities like webook.com, UXBERT Labs, and Kafu Games. This suggests a mid-to-large sized organization with a dynamic, multi-faceted structure, offering diverse opportunities for collaboration and growth. Founded: While specific founding dates for each entity aren't provided, the group's presence in the GCC and its leadership in key markets like Saudi Arabia indicate a mature and established organization with a history of innovation and growth.

Team Structure:

• The design team likely operates within a matrix structure, supporting various product lines and initiatives under the Supertech Group umbrella, with a dedicated team for webook.com.
• The Senior Product Designer will report to a Head of Design or Product Lead, working closely with Product Managers and Engineering Leads on specific product squads.
• Cross-functional collaboration is integral, involving close partnerships with marketing, sales, and customer success teams to ensure a cohesive user experience and business alignment.

Methodology:

• The company emphasizes a data-driven approach to product development, utilizing analytics and user feedback to inform design and strategy.
• Agile and iterative design methodologies are likely employed to ensure rapid prototyping, testing, and deployment of new features and improvements.
• A strong focus on user-centric design principles, driven by UXBERT Labs' expertise, ensures that user needs and behaviors are at the forefront of all product decisions.

Company Website: https://www.supertechgroup.co.za/ (Note: The provided URL seems to be for South Africa; the actual UAE operations website might differ, but this is the closest available public domain.)

📝 Enhancement Note: The company context has been inferred from the provided description, highlighting the group's diverse entities and market position, and connecting it to the operational implications for a designer within such an ecosystem.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior-level position, indicating a critical role in shaping product strategy and execution. The Senior Product Designer is expected to operate with a high degree of autonomy, influencing design direction and contributing to the operational efficiency of the product development process. Reporting Structure: The Senior Product Designer will likely report into a Product Management or Design Leadership hierarchy, potentially to a Head of Product Design or a Senior Product Manager. They will collaborate daily with engineering teams and product managers, acting as a key conduit between user needs and technical implementation. Operations Impact: The role has a direct impact on revenue by improving user conversion rates, engagement, and retention on the webook.com platform. Effective product design directly contributes to operational efficiency by reducing support requests, simplifying user journeys, and enhancing the overall customer experience, thereby reducing operational overhead.

Growth Opportunities:

• Transition into a Product Lead or Design Lead role, managing a team of designers and overseeing larger product initiatives.
• Specialize in specific areas of UX/UI, such as UX research, interaction design, or design systems, becoming a subject matter expert.
• Move into product management or strategy roles, leveraging design expertise to drive product vision and roadmap planning.
• Opportunity to contribute to the growth and innovation across other Supertech Group companies (UXBERT Labs, Kafu Games), broadening experience across different product types and markets.

📝 Enhancement Note: The career analysis focuses on the progression of a designer within an operational framework, emphasizing leadership, specialization, and the strategic impact of design on business operations and revenue.

🌐 Work Environment

Office Type: The role is described as on-site, suggesting a professional office environment located in Dubai. This environment is likely designed to foster collaboration and innovation, typical of tech companies in major metropolitan hubs. Office Location(s): Based in Dubai, United Arab Emirates, a global business and technology hub, providing access to a diverse talent pool and networking opportunities.

Workspace Context:

• The workspace will likely be collaborative, with open-plan areas, meeting rooms, and potentially dedicated quiet zones for focused work, supporting both team interaction and individual concentration.
• Access to state-of-the-art design tools, software, and hardware is expected, enabling efficient workflow and high-quality output.
• Opportunities for regular interaction with cross-functional teams (product, engineering, marketing) will be frequent, encouraging a holistic approach to product development and problem-solving.

Work Schedule: The standard work schedule is 40 hours per week, with a typical 9-to-6 workday. Flexibility may be available to accommodate project demands, but a consistent on-site presence is expected for team collaboration and operational integration.

📝 Enhancement Note: The work environment description is tailored to provide context for a designer in a tech hub, emphasizing collaboration and the tools necessary for efficient operations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio by a recruiter or hiring manager to assess qualifications and experience.
• Portfolio Presentation & Discussion: A session where you present your portfolio, walking through your design process, problem-solving approach, and the impact of your work on key projects. Be prepared to discuss specific case studies in detail.
• Technical/Design Challenge: You may be given a take-home assignment or a live design exercise to assess your skills in areas like wireframing, prototyping, or problem-solving within a given scenario.
• Stakeholder Interviews: Meetings with Product Managers, Engineering Leads, and potentially other designers or team members to evaluate collaboration skills, communication, and cultural fit.
• Final Interview: Typically with a senior leader (e.g., Head of Product, CTO, or CEO) to discuss strategic alignment, leadership potential, and overall fit within the Supertech Group.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best showcase your end-to-end design process, problem-solving skills, and impact relevant to e-commerce or event platforms.
• Tell a Story: For each project, clearly articulate the problem, your role, the user research conducted, design decisions made, iterations, and the measurable business outcomes or user improvements achieved. Quantify impact whenever possible (e.g., "increased conversion by X%").
• Highlight Process: Emphasize your thought process, design rationale, and how you navigated challenges. Show early-stage work (sketches, wireframes) as well as polished final designs.
• Tool Proficiency: Be ready to discuss the tools you used (Sketch, Figma, Adobe Creative Suite) and why you chose them for specific tasks.
• Tailor to Supertech: Research Supertech Group and webook.com. Understand their market position, target audience, and current product offerings to tailor your presentation and highlight relevant skills.

Challenge Preparation:

• Practice timed design exercises, focusing on clearly defining the problem, outlining your approach, and presenting a well-reasoned solution.
• Be prepared to articulate your design choices and justify them based on user needs, business goals, and design principles.
• For take-home challenges, ensure your submission is polished, well-documented, and clearly explains your process and final outcome.

📝 Enhancement Note: This section provides actionable advice tailored for operations-minded candidates, focusing on how to present design work in terms of process, efficiency, and measurable impact, which are key evaluation criteria for operations roles.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe XD (demonstrate proficiency in at least one primary tool).
• Prototyping & Interaction: InVision, Principle, Marvel (for creating interactive user flows and prototypes).
• User Research & Testing: UserTesting.com, Lookback, Maze.co (or similar platforms for gathering user feedback and insights).
• Collaboration & Project Management: Jira, Confluence, Asana, Trello (for managing design tasks, tracking progress, and collaborating with teams).

Analytics & Reporting:

• Google Analytics, Mixpanel, Amplitude (for understanding user behavior, tracking conversions, and analyzing product performance).
• Tableau, Power BI, Looker (for creating dashboards and visualizing data to inform design decisions).

CRM & Automation:

• Salesforce, HubSpot (familiarity with CRM systems for understanding customer journeys and sales processes is beneficial).
• Tools for design system management and version control.

📝 Enhancement Note: The tool stack has been populated with industry-standard design, research, analytics, and project management tools relevant to operations and product development, emphasizing their role in data analysis and process efficiency.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and addressing user needs through thoughtful design, ensuring intuitive and efficient user experiences.
• Data-Driven Decision-Making: Reliance on user research, analytics, and testing to validate design hypotheses and drive continuous improvement.
• Collaboration & Communication: Open communication and strong partnerships across product, engineering, marketing, and other departments to ensure cohesive product strategy and execution.
• Innovation & Agility: A proactive approach to exploring new design solutions, embracing agile methodologies, and adapting quickly to market changes and user feedback.
• Excellence & Quality: A dedication to producing high-quality, polished designs that align with brand standards and deliver exceptional user value.

Collaboration Style:

• Expect a highly collaborative environment where designers work closely with product managers to define requirements and user stories, and with engineers to ensure faithful implementation.
• Regular design critiques and feedback sessions are standard practice, fostering a culture of continuous learning and improvement.
• Cross-functional team meetings and workshops are frequent, ensuring all stakeholders are aligned on product vision and progress.

📝 Enhancement Note: The values have been framed from an operational perspective, highlighting how design contributes to efficiency, data-driven processes, and cross-functional alignment, which are core to operations.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing the needs of diverse user segments (event-goers, organizers) with business objectives and technical constraints.
• Adapting designs for a rapidly growing platform and a dynamic events industry, requiring continuous iteration and innovation.
• Ensuring design consistency and a cohesive user experience across multiple product lines within the Supertech Group.
• Effectively communicating complex design concepts and advocating for user needs to stakeholders with varying technical backgrounds.

Learning & Development Opportunities:

• Access to workshops and training focused on advanced design techniques, emerging technologies, and UX research methodologies.
• Opportunities to attend industry conferences and events to stay abreast of the latest trends in product design and digital experiences.
• Mentorship from experienced design leaders and product strategists within Supertech Group.
• Potential to contribute to the development of design systems and best practices that will be adopted across the organization.

📝 Enhancement Note: Challenges are framed in a way that highlights opportunities for skill development and strategic problem-solving, aligning with an operations mindset focused on overcoming obstacles and improving processes.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting user needs and business requirements. How did you approach it, and what was the outcome?" (Focus on your process for stakeholder management and compromise.)
• "Walk us through your process for conducting user research for a new feature. What methods did you use, and how did you translate the findings into design decisions?" (Highlight your systematic approach and data-driven rationale.)
• "How do you ensure your designs are implemented accurately by engineering teams? Describe your handoff process and collaboration with developers." (Emphasize efficiency and clear communication in your workflow.)
• "Tell us about a project where you significantly improved a user's experience or a key business metric through your design. What was the impact, and how did you measure it?" (Quantify your achievements and showcase ROI.)

Company & Culture Questions:

• "What excites you about Supertech Group and the webook.com platform?" (Research their mission, recent achievements, and market position.)
• "How do you approach collaboration with product managers and engineers?" (Demonstrate your ability to work effectively in cross-functional teams.)
• "Describe your experience mentoring junior designers. What's your philosophy on providing feedback and fostering growth?" (Showcase leadership and team development skills.)

Portfolio Presentation Strategy:

• Structure your presentation logically, starting with context and problem, moving through your process and solutions, and ending with impact and learnings.
• Be prepared to answer "why" for every design decision you made.
• Practice your presentation to ensure it flows well and stays within the allotted time.
• Be ready to discuss any challenges encountered and how you overcame them.

📝 Enhancement Note: Interview preparation advice is geared towards demonstrating operational thinking, process adherence, and the ability to articulate design impact in business terms.

📌 Application Steps

To apply for this operations-focused product design position:

• Submit your application through the provided link, ensuring your resume and portfolio are up-to-date and tailored.
• Portfolio Customization: Select 3-5 projects that best highlight your end-to-end design process, problem-solving skills, and measurable impact, particularly those relevant to e-commerce or user engagement.
• Resume Optimization: Emphasize achievements using action verbs and quantify results where possible, focusing on efficiency gains, user satisfaction improvements, and collaboration successes.
• Interview Preparation: Practice articulating your design process, rationale, and outcomes clearly, focusing on how your work drives business value and operational efficiency. Prepare specific examples for common product design and collaboration questions.
• Company Research: Thoroughly research Supertech Group, webook.com, and their market presence. Understand their user base, key features, and competitive landscape to demonstrate genuine interest and strategic alignment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.