Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer
Company: StubHub
Location: Los Angeles, California, United States Job Type: Full-Time
Category: Product Design / User Experience
Date Posted: September 29, 2025
Experience Level: 5+ Years
Remote Status: Hybrid (3 days in office/2 days remote)

🚀 Role Summary

• Lead the design of end-to-end user experiences for StubHub's Consumer Experience (CX) team, encompassing web and mobile platforms.
• Drive the evolution of core product flows and shape innovative new product features that redefine the live event experience for millions of users.
• Partner closely with Product Management, Engineering, and Data Science to define product strategy, identify opportunities, and align on roadmap priorities.
• Champion user-centered thinking and design excellence, ensuring usability, accessibility, and brand consistency across all touchpoints.
• Contribute to the growth and evolution of StubHub's internal design system, Broadway, enhancing its capabilities for innovative product development.

📝 Enhancement Note: This role focuses on the consumer-facing aspects of StubHub, emphasizing the end-to-end user journey for ticket discovery, purchase, and sale. The Senior Product Designer will have significant influence on strategic product direction and design execution within the Consumer Experience team.

📈 Primary Responsibilities

• Spearhead the design process from problem definition and user research through to the delivery of high-impact, user-centered solutions.
• Translate complex business requirements and user needs into intuitive and engaging product experiences across web and mobile platforms.
• Collaborate with cross-functional teams to conduct user research, usability testing, and A/B experiments to inform design decisions and validate solutions.
• Develop high-fidelity wireframes, interactive prototypes, and detailed design specifications for engineering handoff.
• Contribute to and advocate for the continuous improvement of StubHub's design system, ensuring consistency and scalability.
• Mentor and provide constructive feedback to junior and mid-level designers, fostering a culture of design excellence and continuous learning.
• Actively participate in design critiques and reviews, offering and receiving feedback to elevate the quality of design work.
• Stay abreast of industry trends, emerging technologies, and best practices in UX/UI design to drive innovation within the team.

📝 Enhancement Note: The responsibilities highlight a blend of strategic thinking, hands-on design execution, and leadership in mentoring. The emphasis on "shaping bold new bets" and "setting the vision" indicates a significant opportunity for influence beyond day-to-day design tasks.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Human-Computer Interaction (HCI), Interaction Design, Graphic Design, or a related field, or equivalent practical experience.

Experience:

• Minimum of 5 years of professional experience in product design, with at least 2 years focused on leading complex design projects from conception to launch.
• Proven track record of designing and shipping successful digital products across multiple platforms (desktop, mobile - iOS/Android).
• Experience working within an iterative product development environment, leveraging agile methodologies.

Required Skills:

• Portfolio: A strong, presentable portfolio showcasing a range of product design projects, with a clear articulation of your direct contributions, problem-solving approach, and design outcomes.
• Design Tools: Exceptional proficiency in industry-standard design and prototyping tools (e.g., Figma, Sketch, Adobe Creative Suite, InVision, Axure).
• User Research & Insights: Ability to effectively leverage quantitative data (e.g., analytics, A/B test results) and qualitative insights (e.g., user interviews, usability studies) to inform and validate design decisions.
• Cross-Functional Collaboration: Demonstrated ability to partner effectively with product managers, engineers, researchers, and other stakeholders in a fast-paced, collaborative environment.
• Design Principles: Deep understanding of user-centered design principles, interaction design, information architecture, and visual design best practices.
• Accessibility & Usability: Strong commitment to designing accessible and usable experiences that meet WCAG standards and cater to a diverse user base.

Preferred Skills:

• Experience contributing to or managing design systems.
• Familiarity with live event ticketing platforms or e-commerce marketplaces.
• Experience in coaching or mentoring junior designers.
• Understanding of front-end development principles (HTML, CSS, JavaScript) to facilitate better collaboration with engineering.

📝 Enhancement Note: The requirement for a strong portfolio is paramount. Candidates should prepare to articulate their specific contributions to projects, focusing on problem-solving methodologies, design iterations, and measurable impact. The emphasis on "equivalent practical experience" suggests that a degree is not strictly mandatory if a candidate possesses substantial, relevant work history and a compelling portfolio.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 significant product design projects, detailing your role and contributions.
• For each project, clearly articulate the problem statement, your design process, key challenges encountered, and the solutions implemented.
• Demonstrate a strong understanding of user-centered design principles, research methodologies, and iterative design processes.
• Include examples of wireframes, user flows, prototypes, and final visual designs, explaining the rationale behind your design decisions.
• Highlight how you incorporated user feedback, data insights, and cross-functional input into your design work.
• Clearly present the outcomes and impact of your designs, using metrics where possible (e.g., conversion rates, user satisfaction scores, task completion times).

Process Documentation:

• Be prepared to discuss your personal design process and how you approach problem-solving from initial concept to final implementation.
• Articulate your experience in translating strategic objectives into actionable design initiatives.
• Demonstrate an understanding of how to collaborate with engineering for efficient and accurate design handoff and implementation.
• Be ready to discuss your experience with usability testing, A/B testing, and other methods for validating design solutions.

📝 Enhancement Note: The portfolio is expected to be a comprehensive representation of the candidate's design capabilities, problem-solving skills, and impact. Candidates should focus on storytelling within their portfolio, emphasizing the "why" behind their design choices and the "what" of their achievements.

💵 Compensation & Benefits

Salary Range:

• $180,000 - $240,000 USD per year.

Benefits:

• Accelerated Growth Environment: Opportunities for rapid skill and knowledge enhancement, with autonomy to lead experiments and tests.
• Top Tier Compensation Package: Includes an enticing stock incentive program.
• Flexible Time Off: Unlimited Flex Time Off to manage work-life balance.
• Comprehensive Benefits Package:
  • 401k retirement savings plan.
  • Premium Health, Vision, and Dental Insurance options.
  • Paid parental leave.

Working Hours:

• Standard full-time hours, with flexibility to manage personal schedules within the hybrid work model. The role is based on a 40-hour work week.

📝 Enhancement Note: The salary range provided is competitive for a Senior Product Designer role in a major metropolitan area like Los Angeles. The inclusion of stock incentives and unlimited PTO indicates a strong emphasis on employee value and work-life balance. The hybrid model specifies 3 days in the office and 2 days remote.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology / E-commerce / Live Events Ticketing. StubHub operates as a global marketplace for event tickets, bridging consumers and sellers for live entertainment. Company Size: StubHub is a well-established company within the ticketing industry, part of the broader Viagogo Group. The specific team size for Consumer Experience is not detailed but is expected to be substantial given the global reach and product scope. Founded: StubHub was founded in 2000, with viagogo founded in 2006. Together, they form a significant global entity in event ticketing.

Team Structure:

• The Consumer Experience (CX) team is responsible for the end-to-end product journey for fans.
• The Senior Product Designer will work closely with Product Managers, Engineers, Data Scientists, and potentially UX Researchers.
• This role involves collaboration within the CX team and potentially with other design and product teams across StubHub.

Methodology:

• User-Centered Design: A strong emphasis on understanding and designing for user needs.
• Data-Driven Decisions: Leveraging quantitative and qualitative data to inform product strategy and design choices.
• Iterative Development: Working in a fast-paced environment that embraces experimentation and continuous improvement.
• Design System Utilization: Contributing to and leveraging a centralized design system (Broadway) for consistency and efficiency.

Company Website: https://www.stubhub.com/

📝 Enhancement Note: StubHub's mission to redefine the live event experience suggests a culture that values innovation and customer delight. The hybrid model and focus on growth indicate a modern workplace that balances in-person collaboration with flexibility.

📈 Career & Growth Analysis

Operations Career Level: Senior Product Designer. This level signifies a senior individual contributor role with significant responsibility for leading design initiatives, influencing product strategy, and mentoring others. Reporting Structure: The Senior Product Designer will likely report to a Design Lead, Director of Product Design, or Head of Consumer Experience, working closely with Product Management and Engineering leads. Operations Impact: This role has a direct and substantial impact on the user experience of millions of customers, influencing ticket discovery, purchase conversion rates, user satisfaction, and overall engagement with the StubHub platform. Success in this role directly contributes to revenue generation and market position.

Growth Opportunities:

• Leadership in Design: Opportunity to lead major design initiatives, shape product vision, and influence design strategy for a global platform.
• Skill Development: Expand expertise in complex user flows, platform design (web/mobile), and potentially advanced areas like personalization or event discovery algorithms.
• Mentorship: Develop leadership and coaching skills by mentoring junior designers and contributing to the growth of the design team.
• Design System Evolution: Play a key role in advancing StubHub's design system, gaining experience in system architecture and governance.
• Industry Exposure: Work within the dynamic live events and ticketing industry, gaining insights into consumer behavior and market trends.

📝 Enhancement Note: The "Senior" title implies a leadership expectation, not just in execution but also in strategic thinking, mentorship, and driving design best practices within the organization. Growth paths could lead to Principal Designer, Design Manager, or specialized roles within product design.

🌐 Work Environment

Office Type: Hybrid work environment, requiring 3 days per week in the office and allowing 2 days remote. This suggests a collaborative office space designed for teamwork, brainstorming, and in-person interaction, balanced with the flexibility of remote work. Office Location(s): The role is available for hybrid work in New York, NY, or Santa Monica, CA. Candidates are expected to be able to commute to one of these office locations.

Workspace Context:

• Collaboration: Expect a dynamic environment where close collaboration with Product, Engineering, and Data teams is essential. The office days will facilitate in-person brainstorming, design reviews, and team syncs.
• Tools & Technology: Access to industry-standard design and prototyping software, likely integrated with project management and communication tools. The presence of a design system (Broadway) implies a structured approach to design tools and assets.
• Team Interaction: Opportunities for informal discussions, knowledge sharing, and team-building activities during in-office days.

Work Schedule:

• Full-time position with a standard 40-hour work week. The hybrid model provides flexibility on which days are worked remotely versus in the office, within the established 3-day in-office requirement.

📝 Enhancement Note: The hybrid model indicates a company that values both in-person collaboration for innovation and individual focus time, recognizing the benefits of both. Candidates should be prepared for a structured hybrid schedule.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and portfolio.
• Hiring Manager Interview: A discussion focusing on your experience, design philosophy, and alignment with the role's responsibilities.
• Portfolio Review & Presentation: A dedicated session where you will present selected projects from your portfolio to a panel of designers and/or product managers. This is a critical stage to showcase your design process, problem-solving skills, and impact.
• Cross-Functional Interview(s): Interviews with Product Managers and Engineers to assess collaboration skills, understanding of technical constraints, and ability to work in an agile environment.
• Design Challenge (Potentially): You may be asked to complete a short design exercise or case study, either before or during the interview process, to evaluate your design thinking and execution.
• Final Interview: May involve senior leadership for a final assessment of fit and strategic alignment.

Portfolio Review Tips:

• Curate Strategically: Select 3-4 projects that best represent your skills and experience relevant to StubHub's consumer-facing products (e.g., e-commerce, marketplaces, event discovery, booking flows).
• Tell a Story: For each project, clearly outline the problem, your role, the process you followed (research, ideation, iteration, testing), the solutions you designed, and the measurable outcomes.
• Highlight Impact: Quantify your contributions whenever possible. Focus on how your designs solved user problems and achieved business goals.
• Design Process Clarity: Be prepared to walk through your design artifacts and explain the rationale behind your decisions at each stage.
• Tool Proficiency: Briefly mention the tools and methodologies you used, demonstrating your technical aptitude.
• Conciseness: Aim for clarity and impact rather than overwhelming detail.

Challenge Preparation:

• If a design challenge is provided, focus on understanding the core problem and constraints.
• Prioritize a user-centered approach, outlining your assumptions and how you would validate them.
• Structure your response logically, demonstrating your thought process and problem-solving skills.
• For a potential case study, focus on identifying key user needs and business objectives, then proposing design solutions with clear rationale.

📝 Enhancement Note: The portfolio review is a crucial part of the evaluation. Candidates should tailor their portfolio presentation to highlight experiences that align with StubHub's mission and the specific responsibilities of this Senior Product Designer role. Preparation for presenting specific case studies with measurable outcomes will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe Creative Suite (Illustrator, Photoshop), InVision, Axure (or similar advanced prototyping tools).
• Design System: Broadway (StubHub's internal design system) – familiarity with design system principles and components is essential.
• Collaboration & Communication: Slack, Microsoft Teams, Jira, Confluence.

Analytics & Reporting:

• Experience working with analytics platforms (e.g., Google Analytics, Adobe Analytics, Amplitude) to gather user insights and measure design impact.
• Familiarity with A/B testing tools and methodologies to validate design hypotheses.

CRM & Automation:

• While not directly a CRM role, understanding how user data flows and impacts the customer journey within a platform like StubHub is beneficial.

📝 Enhancement Note: Proficiency in modern design tools like Figma is almost certainly expected. Experience with or a strong understanding of how design systems function and are utilized is critical, given the mention of "Broadway." Familiarity with analytics tools is important for demonstrating data-informed design.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the needs of StubHub's users (both buyers and sellers).
• Design Excellence: Upholding high standards for usability, accessibility, visual design, and overall user experience.
• Collaboration: Fostering a team-first mindset that prioritizes collective success and cross-functional partnership.
• Innovation & Boldness: Encouraging the exploration of new ideas and "bold new bets" to redefine the live event experience.
• Adaptability & Resilience: Embracing change, learning from challenges, and maintaining a proactive approach in a dynamic environment.
• Growth Mindset: A strong desire to learn, develop new skills, and contribute to the continuous improvement of the team and product.

Collaboration Style:

• Partnership: Working shoulder-to-shoulder with Product and Engineering leaders to define priorities and translate strategy into exceptional experiences.
• Open Communication: Engaging in design critiques, sharing feedback constructively, and fostering a supportive design community.
• Data-Informed: Collaborating with data scientists and analysts to use insights for informed decision-making.
• Mentorship: A culture where senior members actively coach and guide junior designers, promoting skill development across the team.

📝 Enhancement Note: The company emphasizes a culture that values both individual initiative ("proactivity in solving problems") and strong teamwork ("team-first mindset"). Successful candidates will likely demonstrate a blend of autonomy and collaborative spirit.

⚡ Challenges & Growth Opportunities

Challenges:

• Platform Complexity: Designing for a global marketplace with diverse user needs, regional differences, and a complex inventory of events.
• Balancing Vision with Iteration: Effectively translating long-term strategic visions into actionable, near-term design improvements.
• Driving Design Excellence: Continuously advocating for and upholding high design standards in a fast-paced, iterative development environment.
• Mentoring and Leadership: Effectively guiding and developing the skills of junior designers while managing personal design responsibilities.
• Evolving Design System: Contributing to the growth and maintenance of a design system that supports innovation while ensuring consistency.

Learning & Development Opportunities:

• Advanced Design Skills: Opportunities to deepen expertise in areas such as complex user flows, e-commerce optimization, and data-driven design.
• Industry Trends: Staying at the forefront of UX/UI trends in e-commerce, ticketing, and the broader live events industry.
• Leadership Development: Gaining experience in mentoring, leading design initiatives, and influencing product strategy.
• Design System Contribution: Developing skills in design system architecture, governance, and implementation.
• Cross-Functional Expertise: Enhancing understanding of product management, engineering processes, and data analytics.

📝 Enhancement Note: This role offers significant opportunities for professional growth by tackling complex design challenges within a prominent e-commerce platform and contributing to the evolution of its design culture and systems.

💡 Interview Preparation

Strategy Questions:

• How do you approach designing for a complex, multi-platform user journey like ticket purchasing on StubHub?
• Describe a time you had to balance user needs with business objectives. What was your process, and what was the outcome?
• How do you incorporate user research and data analytics into your design process? Provide an example.
• What is your experience with design systems, and how do you contribute to their evolution or use them effectively?
• How do you approach mentoring junior designers or contributing to a positive design culture?

Company & Culture Questions:

• What excites you about StubHub's mission to redefine the live event experience?
• How do you align with StubHub's stated values (e.g., user-centricity, team-first, adaptability)?
• Describe your ideal collaborative environment when working with product and engineering teams.
• How do you handle constructive feedback on your designs?

Portfolio Presentation Strategy:

• Structure: For each selected case study, walk through: Problem -> Your Role -> Process -> Solution -> Impact.
• Focus: Emphasize your problem-solving approach, design rationale, and the measurable results of your work.
• Engagement: Be prepared for in-depth questions about your design choices, trade-offs, and learnings.
• Conciseness: Present key artifacts clearly and efficiently, avoiding getting bogged down in excessive detail.
• Teamwork: Highlight instances where you collaborated effectively with others.

📝 Enhancement Note: Candidates should anticipate questions that probe their strategic thinking, process rigor, collaborative skills, and ability to drive impact. Preparing articulate answers supported by specific examples from their portfolio will be crucial.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the StubHub careers portal via the provided link.
• Resume Optimization: Tailor your resume to highlight 5+ years of product design experience, with specific emphasis on leadership of complex projects, cross-platform design (web/mobile), and user-centered methodologies. Use keywords like "User Experience," "Product Design," "Prototyping," "Design Systems," and "Data-Informed Design."
• Portfolio Curation: Select 3-4 impactful projects that showcase your end-to-end design process, problem-solving skills, and quantifiable results. Ensure each project clearly outlines the problem, your role, process, solution, and outcome.
• Prepare Your Presentation: Practice walking through your portfolio projects, focusing on storytelling, design rationale, and measurable impact. Be ready to discuss your contributions and design philosophy.
• Research StubHub: Familiarize yourself with StubHub's mission, products, and target audience. Understand their competitive landscape and recent initiatives to demonstrate genuine interest and strategic thinking.
• Understand the Hybrid Model: Be prepared to discuss your approach to hybrid work, emphasizing how you will maintain collaboration and productivity across in-office and remote days.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.