Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer

Company: Sprinklr

Location: Gurgaon, Haryana, India

Job Type: Full-Time

Category: Product Design / UX/UI

Date Posted: March 16, 2026

Experience Level: Mid-Senior (2-5 years implied)

Remote Status: On-site

🚀 Role Summary

• Design next-generation software solutions leveraging an existing design system and emerging AI capabilities to enhance user experience.

• Collaborate closely with Product Management and Engineering teams to translate requirements into high-fidelity designs and interactive prototypes.

• Champion user-centric design principles, conducting research and user experience activities to inform design decisions and ensure alignment with business goals.

• Contribute to the evolution of a comprehensive design system, ensuring consistency and scalability across the Sprinklr platform.

• Drive innovation in customer experience through AI-augmented design, focusing on creating seamless and engaging user journeys.

📝 Enhancement Note: While the raw input specifies "Senior Product Designer," the AI-derived experience level is "2-5 years," suggesting a mid-senior rather than a strictly senior role. This role focuses on the application of AI within design, a key differentiator in the current market. The emphasis on an existing design system and fast-paced environment points to a need for efficient execution and adaptability.

📈 Primary Responsibilities

• Develop innovative and user-friendly designs for Sprinklr's AI-native platform, focusing on Unified Customer Experience Management (Unified-CXM) solutions.

• Create detailed user workflows and end-to-end user journeys, ensuring seamless and intuitive interactions across all customer touchpoints.

• Produce high-fidelity mockups, clickable prototypes, and potentially animatics to effectively communicate design concepts and user flows.

• Actively participate in user research, including client interviews and end-user observation, to gather actionable insights that drive design improvements.

• Collaborate effectively with Product Managers and Engineers to understand requirements, provide design support, and rapidly address any development challenges.

• Ensure visual consistency and adherence to the established design system across all product features and updates.

• Present design proposals, workflows, and user experience strategies to stakeholders, including Product, Engineering, and leadership teams, and iterate based on feedback.

• Proactively seek and incorporate feedback from principal designers, leadership, and peers to refine design solutions.

• Contribute to the continuous improvement of the design process by identifying opportunities for optimization and innovation.

📝 Enhancement Note: The responsibilities highlight a blend of strategic design thinking and tactical execution, emphasizing the need for a designer who can not only conceptualize but also efficiently deliver high-quality assets in a dynamic environment. The integration of AI into design is a core focus.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a background in Design, Human-Computer Interaction (HCI), or a related field is highly beneficial for understanding core design principles.

Experience: Minimum of 2 years of work experience in a similar position, with a preference for 3-6 years in a fast-paced software development environment. Proven experience building and shipping software products is essential.

Required Skills:

• Demonstrated experience in designing and shipping software products.

• Proficiency in leveraging AI tools and understanding AI-driven user experiences.

• Strong ability to create high-fidelity designs and interactive prototypes.

• Deep understanding of user journeys and the ability to articulate user stories.

• Expertise in utilizing existing design systems and promoting their adoption.

• Experience working collaboratively with Product Management and Engineering teams.

• Ability to rapidly iterate on designs from concept to high fidelity.

• Excellent problem-solving skills with the capacity for fast turnarounds on complex interaction challenges.

• Strong written and verbal communication skills for effective stakeholder engagement.

• Experience in user research activities, including client interviews and user observation.

Preferred Skills:

• Experience with enterprise software design and UI patterns.

• Knowledge of design systems and best practices for their implementation.

• Familiarity with tools such as Principle, Marvel, Abstract, or Jira.

• Experience in creating animatics or motion graphics for design communication.

• A strong portfolio showcasing successful software design projects.

📝 Enhancement Note: The requirement for "minimum of 2 years" and the AI-derived "2-5 years" suggests that candidates with 3-6 years of experience will be highly competitive, especially if they have a strong portfolio demonstrating enterprise software design and AI integration.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a range of enterprise software design projects.

• Clear examples of user workflows and end-to-end user journeys that demonstrate problem-solving skills.

• High-fidelity design mockups and interactive prototypes that highlight UI/UX expertise.

• Case studies detailing the design process, including research, ideation, iteration, and final outcomes.

• Examples of how AI was integrated into the design process or product, if applicable.

Process Documentation:

• Demonstrations of how you approach user research and translate findings into design decisions.

• Examples of your workflow for collaborating with Product Managers and Engineers.

• Documentation of your iteration process based on feedback from stakeholders and user testing.

• Showcase how you ensure design consistency and adherence to established design systems.

📝 Enhancement Note: A strong portfolio is critical for this role. Candidates should select projects that best demonstrate their ability to design complex enterprise software, integrate AI concepts, and work within established design systems, highlighting their process from research to final implementation.

💵 Compensation & Benefits

Salary Range:

Based on industry benchmarks for a Senior Product Designer with 2-5 years of experience in Gurgaon, India, a competitive salary range would typically fall between ₹10,00,000 to ₹20,00,000 per annum. This can vary based on the depth of experience, specific skill set, and the candidate's negotiation.

Benefits:

• Comprehensive healthcare coverage (voluntary, country-specific).

• Paid time off (PTO) for mental and physical well-being.

• Opportunities for professional development and skill enhancement.

• Access to a mentorship program designed for career growth.

Working Hours:

The standard working hours are likely 40 hours per week, aligning with full-time employment. However, the fast-paced environment may require flexibility and occasional overtime to meet project deadlines.

📝 Enhancement Note: The salary estimate is based on research for similar roles in Gurgaon, India, considering the mid-senior experience level and the technology industry. The provided benefits are explicitly mentioned or strongly implied in the job description.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software / Technology, specifically Unified Customer Experience Management (Unified-CXM). Sprinklr operates in a highly competitive, rapidly evolving market driven by AI innovation and the increasing demand for seamless customer interactions.

Company Size: Sprinklr is a large enterprise, serving over 1,900 enterprises, including 60% of the Fortune 100. This indicates a robust organizational structure with established processes and a significant global presence.

Founded: Sprinklr was founded in 2009. Its longevity and growth suggest a stable, yet innovative company culture focused on solving complex enterprise challenges.

Team Structure:

• The design team likely operates within cross-functional product pods, working closely with Product Managers, Engineers, and potentially AI specialists.

• Reporting structure will involve working under principal designers and collaborating with design leadership.

Methodology:

• Data-Driven Design: Emphasis on using user research and data insights to inform design decisions.

• Agile Development: The fast-paced environment suggests an agile or iterative approach to product development and design.

• AI Integration: A core methodology is the integration of AI into both the product and the design process itself.

• Design System Utilization: Consistent use and contribution to a comprehensive design system is a key operational methodology.

Company Website: sprinklr.com

📝 Enhancement Note: Sprinklr's focus on AI and Unified-CXM positions it at the forefront of customer experience technology. The company culture likely values innovation, collaboration, and a data-informed approach to problem-solving, particularly within the design and product development spheres.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior Product Designer, indicating a mid-to-senior level of responsibility. It requires independent contribution, ownership of design initiatives, and the ability to mentor or guide more junior designers implicitly. The scope involves designing complex enterprise software features, often with significant impact on user productivity and customer experience.

Reporting Structure: The designer will report to design leadership or principal designers, with direct collaboration with Product Managers and Engineering teams within specific product development cycles. This structure allows for both guidance from senior design leaders and close partnership with development teams.

Operations Impact: The Senior Product Designer's work directly influences the usability, efficiency, and overall effectiveness of Sprinklr's Unified-CXM platform. By creating intuitive and powerful user experiences, they contribute significantly to customer satisfaction, adoption rates, and ultimately, the company's revenue and market position. The integration of AI-driven features will be a key differentiator and growth driver, making the designer's role critical.

Growth Opportunities:

• Specialization: Opportunity to deepen expertise in AI-driven design, Unified-CXM, or specific product suites (Service, Social, Marketing, Insights).

• Leadership: Potential to grow into a Principal Designer or Design Lead role, taking on more strategic responsibilities and managing design initiatives.

• Skill Development: Continuous learning in new design tools, AI technologies, and UX research methodologies through company-provided resources and industry engagement.

• Cross-functional Exposure: Gaining broader understanding of product strategy, engineering challenges, and business objectives through close collaboration.

📝 Enhancement Note: The "Senior" title, combined with the 2-5 year experience expectation, suggests a role focused on execution and contribution within established frameworks, with clear pathways for further advancement into more strategic or leadership positions.

🌐 Work Environment

Office Type: The role is based in Gurgaon, Haryana, India, and is characterized as "On-site." This implies a traditional office environment designed for in-person collaboration, team meetings, and focused work.

Office Location(s): Specific details about the Sprinklr office in Gurgaon would typically be available through company career pages or direct recruiter communication, but its presence signifies a commitment to a physical workspace for employees.

Workspace Context:

• Collaborative Spaces: The office environment is likely equipped with meeting rooms, brainstorming areas, and open-plan workstations to foster teamwork and idea exchange.

• Technology Access: Designers will have access to standard office technology and potentially specialized hardware/software required for design work.

• Team Interaction: The on-site nature facilitates spontaneous discussions, quick feedback sessions, and stronger team cohesion among designers, product managers, and engineers.

Work Schedule: While a standard 40-hour work week is typical, the "fast-paced software environment" and the need for rapid turnarounds suggest a dynamic schedule where flexibility may be required to meet project demands and deadlines. This could involve occasional extended hours.

📝 Enhancement Note: The on-site requirement emphasizes the value Sprinklr places on in-person collaboration for design and product development, suggesting an environment where team synergy and direct communication are prioritized.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely review your application and resume, potentially followed by a brief introductory call to assess basic qualifications and cultural fit.

• Portfolio Review: A key stage will involve presenting your design portfolio to the hiring team. Be prepared to walk through 2-3 of your strongest projects, focusing on your process, problem-solving approach, and impact.

• Design Challenge/Case Study: You may be given a design challenge or asked to elaborate on a specific case study from your portfolio. This assesses your ability to think critically, solve problems, and articulate your design rationale.

• Team Interviews: Interviews with other designers, Product Managers, and Engineers to evaluate your collaboration skills, technical proficiency, and how well you align with the team's working style.

• Final Interview: A discussion with senior leadership or the design director to assess strategic thinking, leadership potential, and overall fit within Sprinklr's culture and mission.

Portfolio Review Tips:

• Curate Wisely: Select projects that best represent your experience in enterprise software design, AI integration (if possible), and working within design systems.

• Tell a Story: For each project, clearly articulate: the problem, your role, your process (research, ideation, iteration), the challenges faced, your solutions, and the measurable outcomes or impact.

• Highlight Process: Emphasize your design thinking, user research methods, and how you collaborated with cross-functional teams.

• Showcase AI Integration: If you have projects involving AI, detail how you approached the unique design challenges it presented.

• Design System Focus: Clearly explain your experience with design systems – whether you've contributed to one, maintained one, or consistently utilized one.

• Be Concise: Prepare to present your work efficiently, focusing on the most impactful aspects.

Challenge Preparation:

• Understand the Context: If given a challenge, ensure you fully grasp the problem statement, target users, and business objectives.

• Think Aloud: Articulate your thought process clearly, explaining your assumptions, design decisions, and trade-offs.

• Focus on Process: Demonstrate a structured approach to problem-solving, even if you don't have a fully polished solution within the given time.

• User-Centricity: Always tie your solutions back to user needs and business goals.

📝 Enhancement Note: The interview process is designed to assess not only design skills but also the ability to collaborate, adapt to a fast-paced environment, and integrate AI into design thinking. A well-prepared portfolio presentation is paramount.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Expert proficiency in Sketch and/or Figma is essential. Experience with prototyping tools like Principle, Marvel, or Abstract is highly valued.

• Collaboration & Project Management: Familiarity with tools like Jira for task tracking and collaboration.

• AI Tools: Experience using and understanding AI tools relevant to design processes (e.g., AI-powered design assistants, AI for content generation, AI for user research analysis).

Analytics & Reporting:

CRM & Automation:

• While this is a design role, understanding the broader CXM ecosystem (which includes CRM and marketing automation) can provide valuable context. Sprinklr's own platform is a prime example of integrated CXM.

📝 Enhancement Note: Proficiency in Figma or Sketch is a non-negotiable requirement. Candidates should be prepared to discuss their experience with these tools and any other design software mentioned. The mention of AI tools implies a need to be at the forefront of design technology.

👥 Team Culture & Values

Operations Values:

• Customer Obsession: A core value at Sprinklr, emphasizing a deep understanding of and focus on delivering exceptional customer experiences.

• Trust & Teamwork: Fostering an environment of mutual respect, transparency, and collaborative effort to achieve shared goals.

• Accountability: Taking ownership of responsibilities and delivering on commitments with a results-oriented mindset.

• Innovation: Encouraging creative thinking, embracing new technologies (especially AI), and continuously seeking better ways to solve problems.

• Agility: Adapting quickly to changing priorities and market demands in a fast-paced environment.

Collaboration Style:

• Cross-functional Integration: Designers are expected to work seamlessly with Product Managers and Engineers, fostering a shared understanding of product goals and challenges.

• Open Feedback Culture: A willingness to both give and receive constructive feedback is crucial for iterating on designs and improving as a team.

• Knowledge Sharing: Encouraging the sharing of insights, best practices, and learnings across the design team and with other departments.

• User-Centricity in Practice: Collaborating with a consistent focus on the end-user's needs and experience throughout the development lifecycle.

📝 Enhancement Note: Sprinklr's values emphasize a proactive, collaborative, and user-focused approach. Designers who demonstrate these traits will likely find a strong cultural fit and opportunities to contribute meaningfully.

⚡ Challenges & Growth Opportunities

Challenges:

• Rapid Iteration in AI-Driven Design: Designing for evolving AI capabilities requires continuous learning and adaptation, as the technology and user expectations change quickly.

• Balancing Design System with Innovation: Effectively using an established design system while pushing the boundaries with new features and AI integrations can be a delicate balance.

• Fast-Paced Environment: Adapting to frequent priority shifts and tight deadlines requires strong organizational skills and resilience.

• Enterprise Complexity: Designing for large-scale enterprise software with diverse user needs and complex workflows presents ongoing challenges.

Learning & Development Opportunities:

• AI Design Specialization: Opportunity to become an expert in designing AI-powered user experiences, a highly in-demand skill.

• Unified-CXM Expertise: Deepen understanding of the entire customer journey and how different channels and functions integrate through Sprinklr's platform.

• Mentorship Program: Access to mentorship from experienced designers and leaders to guide career progression and skill development.

• Industry Exposure: Staying abreast of the latest design trends, AI advancements, and customer experience best practices through company support and personal initiative.

📝 Enhancement Note: The challenges presented are inherent to working with cutting-edge technology and in a dynamic enterprise environment. They also represent significant opportunities for professional growth and skill development.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex enterprise software feature you designed. What was the problem, your approach, and the outcome?" (Focus on process, user-centricity, and impact.)

• "How do you approach integrating AI capabilities into a user interface? What are the unique design considerations?" (Demonstrate understanding of AI's role in UX.)

• "How do you balance using an existing design system with the need to innovate and create new UI patterns?" (Showcase adaptability and system thinking.)

Company & Culture Questions:

• "What do you know about Sprinklr's mission and our Unified-CXM platform?" (Research the company's offerings and values.)

• "How do you align with Sprinklr's core values of customer obsession, trust, teamwork, and accountability?" (Prepare specific examples.)

Portfolio Presentation Strategy:

• Structure: Organize your presentation logically: Introduction (problem, your role), Process (research, ideation, prototyping, iteration), Solution (key screens, interactions), and Outcome (impact, metrics, learnings).

• Storytelling: Craft a narrative for each project that clearly communicates the challenge, your journey, and the value delivered.

• Focus on "Why": Explain the rationale behind your design decisions, not just what you designed.

• Highlight AI & Systems: If applicable, specifically call out any AI integration or use of design systems within your projects.

• Be Ready for Questions: Anticipate questions about your design choices, trade-offs, and how you handle feedback.

📝 Enhancement Note: Preparation should focus on demonstrating not only design skill but also strategic thinking, collaboration capabilities, and an understanding of Sprinklr's specific focus on AI and customer experience.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided Workday link.

• Portfolio Preparation: Curate your portfolio to highlight 2-3 of your strongest enterprise software design projects. Ensure these projects showcase your process, problem-solving skills, collaboration with cross-functional teams, and ideally, any experience with AI-driven design or robust design systems.

• Resume Optimization: Tailor your resume to emphasize keywords from the job description, such as "Product Designer," "UI/UX," "Design System," "AI Tools," "Prototyping," "User Journeys," "Sketch," and "Figma." Quantify achievements where possible.

• Interview Practice: Rehearse your portfolio presentation, focusing on telling a compelling story for each project. Practice articulating your design process, rationale, and the impact of your work. Prepare answers for common interview questions related to design challenges, collaboration, and working in fast-paced environments.

• Company Research: Thoroughly research Sprinklr, its Unified-CXM platform, its AI initiatives, and its company culture. Understand their mission and values to better articulate your fit during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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