Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer

Company: Mochi Health

Location: San Francisco, CA

Job Type: Full-time

Category: Product Design / GTM Operations

Date Posted: March 20, 2026

Experience Level: Mid-Senior Level (2-5 years)

Remote Status: On-site (5 days/week)

🚀 Role Summary

• Design and develop intuitive user interfaces for a healthcare marketplace, focusing on patient experience and accessibility.

• Collaborate closely with product, engineering, and clinical teams to translate user needs into actionable product directions and functional designs.

• Leverage AI tools and modern design systems to create scalable, reusable UI components across web and mobile platforms.

• Contribute to a high-agency, fast-paced startup environment focused on innovation in the healthcare technology sector.

📝 Enhancement Note: While this role is primarily a Product Designer position, its emphasis on contributing to a GTM strategy through user-centric design, understanding user needs, and shaping the patient experience aligns it with GTM Operations' focus on market success and customer adoption. The requirement to use tools like Claude Code and potentially translate designs into functional UI also hints at a more integrated role within the product development lifecycle, common in operations-focused design.

📈 Primary Responsibilities

• Conduct user research and distill insights to define clear product directions and user flows for the Mochi Health platform.

• Design, prototype, and iterate on interfaces for both current and future product features, ensuring a seamless and effective patient journey.

• Define and refine key interactions, collaborating with the engineering team to push technical boundaries and deliver tangible value to users.

• Contribute to the development and maintenance of a robust design system, ensuring consistency and scalability across all product touchpoints.

• Translate design concepts into functional UI elements, demonstrating a grasp of front-end technologies like TypeScript, React, and CSS.

• Act as a high-agency generalist, proactively identifying and resolving ambiguities to crystallize product requirements and solutions.

• Champion the best possible patient experience, ensuring all design decisions are user-centric and aligned with Mochi Health's mission.

📝 Enhancement Note: The responsibilities listed strongly indicate a hands-on design role with a significant emphasis on user research, prototyping, and cross-functional collaboration, typical for a senior product designer. The mention of leveraging AI tools like Claude Code and having a grasp of TypeScript/React/CSS suggests a desire for designers who can bridge the gap between design and development, a valuable trait for operations-focused GTM teams aiming for efficient product launches.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field is often preferred for senior-level roles. Equivalent practical experience will also be considered.

Experience: 3+ years of professional experience in product design, with a proven track record of owning the development of widely-used product features. Experience working in a startup environment and contributing as a founding designer is highly valued.

Required Skills:

• 3+ years of experience in Product Design.

• High proficiency in design tools: Claude Code, Figma, Framer, and other AI-powered design tools.

• Strong portfolio showcasing end-to-end product design work, including user research, interaction design, and visual design.

• Demonstrated ability to work effectively in a fast-paced, collaborative startup environment.

• Experience designing for both web and mobile platforms.

• Strong understanding of design systems and the ability to create scalable UI components.

• High-agency approach to problem-solving and resolving ambiguity.

Preferred Skills:

• Experience leveraging Claude Code for building usable components.

• Functional understanding or hands-on experience with TypeScript, React, and CSS.

• Experience designing for consumer-facing products, particularly within the healthcare or other regulated industries.

• Experience as a founding designer on a product team.

📝 Enhancement Note: The requirements emphasize a blend of traditional product design skills with an emerging set of technical proficiencies (AI tools, coding basics). This suggests the company values designers who can not only conceptualize but also contribute to the implementation and efficiency of the design process, a characteristic often sought in operations-aligned roles. The "high-agency generalist" and "founding designer" mentions point to a need for individuals comfortable with ambiguity and taking initiative, common in early-stage GTM operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end design process, from initial user research and problem definition to final UI implementation and iteration.

• Include detailed case studies demonstrating how you translated user needs and business goals into impactful product features.

• Highlight your experience with design systems, providing examples of scalable UI components you have designed or contributed to.

• Demonstrate proficiency with key design tools such as Figma, Framer, and any AI-assisted design tools (e.g., Claude Code).

Process Documentation:

• Provide examples of how you have documented design processes, user flows, and interaction specifications for development teams.

• Illustrate your approach to translating complex user needs and business requirements into clear, actionable design specifications.

• Showcase your ability to work with and contribute to design systems that streamline development and ensure product consistency.

📝 Enhancement Note: For a senior role with an emphasis on both design and potential functional understanding, the portfolio should not just display visual aesthetics but also the rigor of the design process. Highlighting contributions to design systems and demonstrating an ability to bridge design and development through documentation or basic coding knowledge will be crucial. This directly supports the operational efficiency of product development and launch.

💵 Compensation & Benefits

Salary Range: $180,000 - $225,000 USD per year.

• The stated salary range represents the minimum and maximum targets for new hire compensation across all locations for this role.

Benefits:

• Comprehensive Health Coverage: Robust medical, dental, and vision insurance plans.

• Financial Security: 401(k) plan with company matching and fully covered life insurance.

• Time to Recharge: Unlimited Paid Time Off (PTO), generous company holidays, and flexibility.

• Wellness First: Support for physical and mental health, including mindfulness sessions, group workouts, and fitness perks.

• Daily Fuel: Unlimited espresso and matcha bar, with lunch provided five days a week at the office.

• Connection & Community: Opportunities for team lunches, office gatherings, and offsite retreats to foster relationships.

• High-Impact Work: Opportunity to contribute to shaping the future of digital healthcare during a significant growth phase.

• Competitive Compensation: Top-of-market salary and a generous equity package.

• World-Class Team: Collaboration with experienced professionals across various departments.

Working Hours: Full-time position, onsite 5 days a week. The company provides lunch daily, indicating a standard workday structure that supports consistent team presence and collaboration. While specific hours aren't listed, a typical full-time role in San Francisco would anticipate approximately 40 hours per week, with flexibility often implied by the unlimited PTO policy.

📝 Enhancement Note: The salary range provided is specific and competitive for a Senior Product Designer in San Francisco. The extensive benefits package emphasizes employee well-being and engagement, which are crucial for retaining talent in demanding roles. The "Onsite (5 days/week)" arrangement is clearly stated, and the daily lunch offering suggests a structured workday that facilitates team cohesion and operational efficiency.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Technology (HealthTech), AI-Driven Marketplace. Mochi Health operates at the intersection of healthcare and technology, aiming to disrupt traditional healthcare systems through an AI-powered platform that enhances discoverability, transparency, and affordability of care and medications.

Company Size: The provided information does not specify company size directly, but the mention of "founding designer" and "startup culture" implies a dynamic, likely early-to-mid-stage organization with a lean, agile structure. The "explosive growth" and "profitable" nature suggest a scaling company that values stability alongside innovation, potentially moving beyond a very early startup phase.

Founded: The founding date is not explicitly stated, but the description implies a company that has been operational for "a few years" and is experiencing "rapid growth."

Team Structure:

• The team is described as "world-class," comprising thoughtful, driven professionals across engineering, product, clinical, operations, and design.

• The Senior Product Designer reports to the Head of Design, indicating a clear reporting hierarchy within the design function.

Methodology:

• Data-Driven Insights: The company leverages AI and user research to distill insights and drive product directions, emphasizing a data-informed approach.

• Agile Development: The "startup culture" and focus on "resolving ambiguity" suggest an agile and iterative development methodology.

• User-Centric Design: A strong emphasis is placed on building the "best patient experience," indicating that user needs are central to all product decisions.

• Collaboration and Iteration: The culture values "inclusive collaboration" and "bold thinking," encouraging teams to work together and iterate on solutions.

Company Website: https://joinmochi.com/

📝 Enhancement Note: The company culture is characterized by a mission-driven approach to healthcare reform, combined with a dynamic startup environment that values innovation, collaboration, and employee well-being. The emphasis on AI and data, coupled with a user-centric focus, suggests a sophisticated operational approach to product development and market strategy.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior Product Designer, indicating a mid-to-senior level within the design function. It requires significant autonomy, ownership of features, and the ability to influence product direction. This level often serves as a stepping stone to Lead Designer, Design Manager, or specialized senior individual contributor roles.

Reporting Structure: The Senior Product Designer reports directly to the Head of Design. This provides direct mentorship and exposure to design leadership strategy and decision-making. Collaboration will extend across product management and engineering.

Operations Impact: The Senior Product Designer's impact is crucial for Mochi Health's Go-To-Market (GTM) success by shaping a user-friendly and accessible healthcare platform. By translating complex healthcare needs into intuitive interfaces, the designer directly influences patient adoption, satisfaction, and retention, thereby contributing significantly to the company's revenue generation and market position. The ability to influence product direction and the emphasis on user needs are key operational contributions.

Growth Opportunities:

• Design Leadership: Potential to grow into a Lead Designer role, managing specific product areas or mentoring junior designers, with a path towards Design Management.

• Skill Specialization: Opportunity to deepen expertise in specific areas like healthcare UX, AI-driven design, or advanced prototyping, potentially becoming a subject matter expert.

• Cross-Functional Influence: As a "high-agency generalist," there's potential to influence product strategy beyond core design responsibilities, potentially contributing to GTM planning and user acquisition strategies.

• Startup Growth: The company's "explosive growth" and "profitable" status offer opportunities to shape evolving processes and take on increasing responsibility as the organization scales.

📝 Enhancement Note: This role offers substantial growth potential, not just within the design discipline but also in influencing broader product and GTM strategies. The emphasis on ownership, collaboration with engineering (including coding basics), and contributing to a scaling company positions this role for significant career advancement and impact within the operations of a growing healthtech firm.

🌐 Work Environment

Office Type: Mochi Health operates with a primary headquarters in downtown San Francisco, CA. The company emphasizes a strong in-person culture, requiring employees to work from the office five days a week to foster collaboration, innovation, and strong team connections.

Office Location(s): The company headquarters is located in downtown San Francisco, described as a "prime location" that is "just steps from public transit, great coffee shops, and everything the city has to offer." This strategic location aims to enhance employee convenience and access to urban amenities.

Workspace Context:

• Collaborative Environment: The 5-day in-office policy is designed to maximize face-to-face interaction, encouraging spontaneous collaboration, brainstorming sessions, and strong interpersonal relationships among team members.

• On-site Amenities: The office is equipped with an unlimited espresso and matcha bar and serves delicious lunch five days a week, creating a supportive and engaging work environment that minimizes daily distractions and fosters productivity.

• Team Interaction: The culture promotes "Connection & Community" through regular team lunches, office hangs, and offsite retreats, ensuring ample opportunities for social interaction and team building alongside work.

Work Schedule: The role is full-time, with an expectation of working 5 days per week in the San Francisco office. The company offers unlimited PTO, suggesting a focus on results and employee well-being rather than strict adherence to hours, while still maintaining a consistent presence for collaborative workflows.

📝 Enhancement Note: The mandated 5-day on-site work arrangement in San Francisco is a key characteristic of Mochi Health's work environment. This focus on in-person collaboration is crucial for their operational strategy, aiming to enhance innovation and team cohesion. The office amenities are designed to support this model by providing a comfortable and productive workspace.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess alignment with the role's requirements and Mochi Health's mission.

• Design Challenge/Portfolio Review: This stage will likely involve presenting your portfolio, discussing specific case studies in depth, and potentially undertaking a design exercise or a deep dive into your process for a specific feature. Be prepared to discuss your approach to user research, problem-solving, and your experience with design systems and AI tools.

• Hiring Manager Interview: A conversation with the Head of Design to assess your experience, design philosophy, cultural fit, and alignment with the team's strategic goals.

• Cross-Functional Interviews: Interviews with members of the product and engineering teams to evaluate your collaboration skills, technical understanding (e.g., TypeScript, React, CSS), and ability to work in a startup environment.

• Final Interview: Potentially a discussion with a company leader to ensure alignment with the broader company vision and mission.

Portfolio Review Tips:

• Focus on Impact: Showcase projects where your design decisions led to measurable improvements in user engagement, conversion rates, or patient satisfaction. Quantify results whenever possible.

• Highlight Process: Detail your thought process, research methodologies, and iterative design approach. Explain why you made certain decisions.

• Demonstrate Tool Proficiency: Clearly showcase your expertise with Figma and Framer. If you have experience with Claude Code or other AI design tools, highlight specific projects where they were utilized and the benefits they brought.

• Showcase Design Systems: Include examples of design system components you've created or contributed to, emphasizing scalability and consistency.

• Address Healthcare Context: If you have experience in healthcare or regulated industries, make it prominent. If not, explain how you would approach the unique challenges of designing for this sector.

• Tell a Story: Structure your case studies as narratives that clearly outline the problem, your approach, your solutions, and the outcomes.

Challenge Preparation:

• If a design challenge is given, focus on understanding the problem space quickly and defining key user needs.

• Prioritize and articulate your design decisions, explaining the trade-offs you considered.

• Be prepared to discuss how your design would integrate with existing systems or a design system.

• Practice articulating your design rationale clearly and concisely, as if presenting to both designers and non-designers (including engineers and product managers).

📝 Enhancement Note: The interview process is likely to be rigorous, focusing on both design craft and operational effectiveness. Candidates should be ready to demonstrate not only their design skills but also their ability to collaborate, work with modern tools, and understand the business impact of their work, especially within the healthcare domain.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Framer. These are essential for creating user interfaces, interactive prototypes, and collaborating with teams.

• AI Design Tools: Claude Code, and other AI tools. Proficiency here is a key differentiator, suggesting a desire for designers who can leverage AI for efficiency in component creation and potentially ideation.

• Collaboration Tools: Tools like Slack, Jira, and Confluence are likely used for team communication, project management, and documentation, facilitating smooth cross-functional operations.

Analytics & Reporting:

CRM & Automation:

Development Technologies (Familiarity Required):

• TypeScript: A statically typed superset of JavaScript, often used for building robust web applications.

• React: A popular JavaScript library for building user interfaces.

• CSS: Cascading Style Sheets, used for styling web pages.

• Familiarity with these technologies will enable better collaboration with the engineering team and allow designers to translate designs into functional UI more effectively.

📝 Enhancement Note: The emphasis on AI design tools and front-end technologies like TypeScript and React indicates a forward-thinking approach to design operations. The company is looking for designers who can not only conceptualize but also contribute to the efficient implementation and scalability of their designs, bridging the gap between design and development.

👥 Team Culture & Values

Operations Values:

• Patient-Centricity: A core value is building the "best patient experience," meaning all decisions are ultimately measured by their impact on the end-user's health journey.

• High Agency & Ownership: The company seeks "high-agency generalists" who take initiative, resolve ambiguity, and own their work from ideation to execution.

• Collaboration & Inclusivity: "Inclusive collaboration" is encouraged, valuing diverse perspectives and collective problem-solving.

• Bold Thinking & Innovation: The culture supports "bold thinking" and pushing boundaries, especially in leveraging technology like AI to solve complex healthcare problems.

• Efficiency & Pragmatism: The mention of "resolving ambiguity and crystallizing what matters" and being "profitable & explosive growth" suggests a pragmatic focus on making impactful decisions efficiently.

Collaboration Style:

• Cross-Functional Integration: Design is expected to work very closely with product management and engineering, acting as a bridge between user needs and technical implementation.

• Iterative Feedback: The fast-paced startup environment implies a culture of continuous feedback and iteration on designs and product features.

• Knowledge Sharing: The emphasis on "Connection & Community" suggests an open environment for sharing ideas, learnings, and best practices across teams.

📝 Enhancement Note: The company culture strongly emphasizes proactive problem-solving, user advocacy, and collaborative innovation. For a Senior Product Designer, this means being comfortable with ambiguity, taking ownership, and contributing to a rapidly evolving product within a mission-driven organization. This aligns well with the dynamic nature of GTM operations.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Healthcare Complexity: Designing for the regulated and complex healthcare industry requires deep empathy and a meticulous approach to ensure accuracy, privacy, and compliance.

• Balancing User Needs with Technical Constraints: Translating sophisticated user needs into a functional and scalable product, especially with emerging AI technologies and coding requirements, can be challenging.

• Rapid Iteration in a Startup Environment: The fast-paced nature of a startup means adapting quickly to changing priorities, market feedback, and evolving product roadmaps.

• Bridging Design and Development: Effectively translating designs into functional UI using TypeScript, React, and CSS requires a strong understanding of development principles and a willingness to learn or collaborate closely.

Learning & Development Opportunities:

• Deepen Healthcare UX Expertise: Gain specialized knowledge in designing for patient journeys, clinical workflows, and sensitive health data.

• Master AI Design Tools: Become proficient in leveraging cutting-edge AI tools to enhance design efficiency and explore new creative possibilities.

• Develop Front-End Skills: Enhance understanding or gain practical experience with TypeScript, React, and CSS, increasing your ability to contribute directly to implementation.

• Influence Product Strategy: As a senior member, influence the product roadmap and GTM strategy through user research and design thinking.

• Shape Design Operations: Contribute to building and refining the design processes and systems for a growing company.

📝 Enhancement Note: This role presents significant challenges that are also rich with learning opportunities. The intersection of healthcare, AI, and practical coding skills offers a unique path for professional growth, particularly for individuals interested in the operational aspects of product development and GTM strategy.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to distill complex user needs into a clear product direction. What was your process, and what was the outcome?" (Focus on research, synthesis, and impact.)

• "How would you approach designing a feature for patients who struggle with medication adherence, considering Mochi Health's platform?" (Demonstrate user-centric thinking, problem-solving, and understanding of healthcare context.)

Company & Culture Questions:

• "Why are you interested in Mochi Health and our mission to fix healthcare?" (Research the company's mission, values, and recent news.)

• "Describe your experience working in a startup environment. How do you handle ambiguity and fast-paced change?" (Focus on adaptability, proactivity, and problem-solving.)

Portfolio Presentation Strategy:

• Tell a Story: Structure your presentation around 2-3 key case studies that best demonstrate your skills and approach.

• Quantify Impact: Wherever possible, present metrics and data to support the success of your designs.

• Showcase Process: Clearly articulate your design process, from research and ideation to prototyping and iteration.

• Highlight Tool Usage: Specifically mention and demonstrate your proficiency with Figma, Framer, and any AI tools used (like Claude Code). Discuss how these tools aided your process.

• Address Technical Understanding: Be prepared to discuss how your designs translate into functional UI, referencing your understanding of technologies like TypeScript, React, or CSS.

• Be Prepared for a Design Exercise: If a live exercise is part of the process, focus on your thought process, problem-solving approach, and ability to articulate your reasoning under pressure.

📝 Enhancement Note: Interview preparation should focus on demonstrating not just design talent but also operational effectiveness, adaptability, and the ability to contribute to a highly collaborative, fast-paced environment. Highlighting experience with modern tools and an understanding of development principles will be key.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided link on Greenhouse.

• Portfolio Customization: Tailor your portfolio to highlight projects demonstrating end-to-end design process, user research, design system contributions, and experience with AI design tools (e.g., Claude Code). Emphasize projects where you owned feature development or worked in a startup context.

• Resume Optimization: Ensure your resume clearly articulates your 3+ years of product design experience, explicitly mentioning proficiency with Figma, Framer, and any AI design tools. Quantify achievements where possible and highlight your "high-agency generalist" approach.

• Interview Preparation: Practice articulating your design process, problem-solving skills, and collaboration experience. Prepare specific examples that showcase your impact and your understanding of the healthcare industry. Rehearse presenting your portfolio case studies.

• Company Research: Thoroughly research Mochi Health's mission, values, and recent developments. Understand their approach to healthcare technology and AI to articulate your alignment with their goals during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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