Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer Company: Ketryx Location: Vienna, Austria Job Type: Full-time Category: Product Design / UX/UI Date Posted: 2025-10-07T20:45:06 Experience Level: Senior (5-8+ years) Remote Status: Hybrid

🚀 Role Summary

• Drive the end-to-end product design process, from discovery and ideation to detailed UI and delivery, for a cutting-edge AI platform in the regulated medical software industry.
• Shape intuitive and delightful user experiences for complex B2B SaaS products, focusing on bridging the gap between development and regulatory compliance.
• Play a key role in maturing and expanding the company's design system, ensuring consistency and efficiency across the Ketryx platform.
• Collaborate intensively with cross-functional teams, including product managers, AI engineers, and front-end developers, to translate technical complexities into user-friendly solutions.
• Contribute to Go-To-Market (GTM) strategy by designing essential peripherals that ensure a cohesive customer experience.

📝 Enhancement Note: This role is positioned within a specialized, high-stakes industry (medical software) that demands a deep understanding of user needs, regulatory constraints, and technical feasibility. The "agentic flows" and "AI user experience" keywords suggest a focus on designing interactions with intelligent systems, a rapidly evolving area in product design.

📈 Primary Responsibilities

• Lead the design of user-centric features and workflows within the Ketryx platform, ensuring they are intuitive, efficient, and meet stringent industry standards.
• Translate complex technical requirements and user needs into compelling visual designs, wireframes, and interactive prototypes.
• Conduct user research, interviews, and usability testing to gather actionable insights, validate design hypotheses, and drive iterative improvements.
• Map and analyze key customer journeys, identifying pain points and opportunities to enhance the overall user experience.
• Actively contribute to the development, refinement, and expansion of the company's design system, creating reusable components and guidelines.
• Collaborate with AI engineers and front-end developers to implement AI-driven features and agentic flows, ensuring a seamless user interaction.
• Participate in discovery activities, including assumption testing and opportunity solution tree mapping, to identify and prioritize design initiatives.
• Work closely with GTM teams to design and deliver peripherals that ensure a consistent and positive brand experience across all customer touchpoints.
• Proactively identify and address "paper cuts" and smaller quality issues to continuously elevate the user experience.

📝 Enhancement Note: The emphasis on "driving roadmap items from initial shaping to implementation" and "aligning key stakeholders" indicates a significant level of ownership and influence expected from this Senior Product Designer, moving beyond purely execution to strategic contribution. The mention of "agentic flows" suggests a focus on designing for AI-driven systems, which requires a nuanced understanding of user interaction with intelligent agents.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio demonstrating mastery of design principles and processes is paramount. Backgrounds in Human-Computer Interaction (HCI), Design, Computer Science, or related fields are advantageous.

Experience: 5-8+ years of dedicated experience in product design, with a proven track record of delivering successful B2B SaaS products. Experience in heavily constrained, regulated environments is highly desirable.

Required Skills:

• Comprehensive UX/UI Design: Proficiency across the entire design lifecycle, from discovery and problem framing to high-fidelity prototyping and final delivery.
• Design Systems Expertise: Experience in building, maintaining, and contributing to design systems, including component creation and documentation.
• User Research & Testing: Demonstrated ability to conduct user interviews, usability testing, and leverage data to inform design decisions.
• Technical Acumen: Ability to engage in technical discussions with engineers and understand complex software architecture, particularly concerning AI/ML integration.
• Customer Journey Mapping: Skill in mapping, analyzing, and optimizing complex customer journeys.
• Prototyping Tools: Mastery of industry-standard design and prototyping tools (e.g., Figma, Sketch, Adobe Creative Suite).
• Agile Development: Experience working within fast-paced, agile software development environments.
• Communication & Collaboration: Exceptional verbal and written communication skills, with the ability to effectively collaborate across time zones and with diverse teams.
• Problem-Solving: A strong aptitude for dissecting complex problems and devising elegant, user-centered solutions.

Preferred Skills:

• SaaS Experience in Regulated Industries: Prior design experience within healthcare technology, fintech, automotive, or other regulated sectors.
• Startup Environment Experience: Adaptability and proven success in a dynamic startup setting.
• Agentic UX Design: Experience designing user interfaces and interactions for AI-powered agents and autonomous systems.
• Service Design Principles: Understanding and application of service design methodologies to create holistic customer experiences.
• GTM Peripheral Design: Experience designing supporting materials and touchpoints that complement core product offerings.

📝 Enhancement Note: The requirement for "5-8+ years" and the emphasis on navigating "discovery to delivery" and "problem space to solutions space" clearly indicates a senior-level role demanding strategic thinking and independent execution. The "agentic UX experience" preference highlights Ketryx's focus on AI-driven features, a critical differentiator for candidates.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• End-to-End Case Studies: Showcase 2-3 comprehensive case studies demonstrating your involvement in the entire product design lifecycle, from initial problem definition and user research to final design solutions and their impact.
• Problem-Solving Articulation: Clearly articulate the business and user problems you addressed, your design process, and the rationale behind your key design decisions.
• Impact & Metrics: Quantify the impact of your designs where possible, using metrics related to user engagement, conversion rates, efficiency gains, or reduction in errors.
• Design System Contribution: If applicable, highlight contributions to design systems, showcasing component design, pattern libraries, and documentation.
• Technical Understanding: Demonstrate your ability to engage with technical concepts, perhaps by showing how you collaborated with developers or designed for complex technical constraints.

Process Documentation:

• Workflow Design & Optimization: Provide examples of how you have mapped, analyzed, and optimized complex workflows to improve user efficiency and task completion rates.
• User Research Synthesis: Showcase how you have synthesized user research data into actionable design insights and strategic product recommendations.
• Prototyping & Iteration: Present examples of wireframes, mockups, and interactive prototypes, illustrating iterative design processes based on feedback and testing.

📝 Enhancement Note: For a Senior Product Designer role, especially in a regulated industry, the portfolio must go beyond visual aesthetics. It needs to demonstrate strategic thinking, a deep understanding of user-centered design methodologies, the ability to manage complex problem spaces, and quantifiable impact. Demonstrating experience with design systems and technical collaboration is crucial.

💵 Compensation & Benefits

Salary Range: For a Senior Product Designer in Vienna, Austria, with 5-8+ years of experience in a specialized SaaS company, the estimated annual gross salary range is €70,000 - €95,000. This range is based on industry benchmarks for senior design roles in Western Europe, considering the specific demands of the medical technology and AI sectors, and Ketryx's position as a growing tech company.

Benefits:

• Competitive Compensation: A strong base salary reflecting your experience and expertise.
• Performance-Based Bonus: Opportunity to earn additional compensation based on individual and company performance.
• Equity Options: Potential to own a stake in Ketryx's growth and success.
• Comprehensive Health & Wellness:
  • Free in-office lunch, drinks, coffee, and snacks to support daily well-being.
  • Wiener Linien ticket providing convenient public transportation access.
• Team & Culture Building:
  • A yearly company retreat to foster team cohesion and strategic alignment.
  • Regular team events to build camaraderie and a strong company culture.
• Generous PTO: Ample paid time off to ensure work-life balance and rejuvenation.

Working Hours: Standard full-time hours are expected, likely around 40 hours per week. The hybrid work arrangement offers flexibility, allowing for a balance between in-office collaboration and remote work.

📝 Enhancement Note: The provided salary range is an estimate for Vienna, Austria. It accounts for the senior level, specialized industry (Regulated Medical Tech/AI SaaS), and hybrid work model. The benefits package is robust, emphasizing not just compensation but also employee well-being, team integration, and growth opportunities.

🎯 Team & Company Context

🏢 Company Culture

Industry: Ketryx operates at the intersection of Healthcare Technology, Software Development, and Artificial Intelligence. Specifically, they focus on compliance and quality assurance for medical software, a highly regulated and safety-critical domain. This industry context demands a strong emphasis on precision, reliability, security, and adherence to strict standards.

Company Size: Ketryx is likely a growing startup or scale-up, evidenced by the need for senior roles and the mention of "maturing design system" and "startup experience" as a plus. This implies a dynamic, fast-paced environment where individuals can have a significant impact and shape processes.

Founded: While the founding date isn't explicitly stated, the company's mission suggests a relatively recent establishment, likely within the last 5-10 years, focusing on modernizing medical software development with AI.

Team Structure:

• Design Team: The Senior Product Designer will be part of a design team, working closely with other designers. This team is likely responsible for UX/UI, service design, and potentially GTM design elements.
• Cross-Functional Collaboration: Expect close collaboration with Product Management, AI/ML Engineering, Front-End Development, and Go-To-Market (GTM) teams. This indicates a highly integrated, agile development environment.
• Reporting: The Senior Product Designer will likely report to a Head of Design, Design Lead, or a Product Lead, with direct interaction with senior leadership on product strategy.

Methodology:

• Agile Development: The company operates within an agile framework, emphasizing iterative development, continuous feedback, and rapid deployment.
• Data-Driven Design: Decisions are informed by user research, usability testing, and product analytics to ensure user needs and business goals are met.
• Compliance-First Mindset: Given the industry, a rigorous approach to design and development that prioritizes safety, security, and regulatory compliance is fundamental.
• AI Integration: A core aspect of Ketryx's product is AI. Design processes will involve integrating AI capabilities into user workflows and experiences.

Company Website: https://ketryx.com/

📝 Enhancement Note: The company's mission to "help medical software teams build secure, reliable applications" and "automate the tough parts of compliance and quality" points to a B2B SaaS product with a strong value proposition for developers and compliance officers in the medical device industry. The "AI platform" aspect suggests advanced technology integration.

📈 Career & Growth Analysis

Operations Career Level: This role is a Senior Product Designer. This level signifies a seasoned professional expected to operate with a high degree of autonomy, lead complex design initiatives, mentor junior designers, and contribute significantly to product strategy. They are expected to be experts in their domain, capable of tackling ambiguous problems and driving best practices.

Reporting Structure: You will likely report to a Design Lead or Head of Product/Design. You will work closely with Product Managers, AI Engineers, and Front-End Developers, participating in cross-functional team cadences. The hybrid model means you'll need to be effective in both in-person and remote collaboration.

Operations Impact: As a Senior Product Designer, your impact will be direct and substantial. By crafting intuitive and compliant user experiences for Ketryx's AI platform, you will:

• Enhance User Adoption & Retention: Make the product easier to use, leading to higher customer satisfaction and reduced churn.
• Accelerate Compliance: Streamline complex regulatory processes for medical software teams, directly contributing to their ability to bring life-saving products to market faster.
• Drive Product Innovation: Shape the user experience of novel AI features, setting new industry standards and differentiating Ketryx in the market.
• Improve Development Efficiency: A well-defined design system and clear user flows reduce development time and bugs.

Growth Opportunities:

• Leadership & Mentorship: Opportunity to mentor junior designers, lead design critiques, and potentially step into a design leadership role as the company scales.
• Specialization: Deepen expertise in AI UX, regulated industry design, or design systems, becoming a go-to expert within the company.
• Strategic Contribution: Influence product roadmap and strategy through design insights and user advocacy.
• Industry Expertise: Gain invaluable experience in the high-growth and critical fields of medical technology, AI, and compliance software.
• Cross-Functional Development: Broaden understanding of AI/ML technologies, front-end development, and product management through close collaboration.

📝 Enhancement Note: The "Senior" title implies a need for demonstrated leadership potential, not just strong individual contribution. The impact on "compliance and quality" is a unique selling point for this role, appealing to designers who want their work to have a tangible, positive impact on critical industries.

🌐 Work Environment

Office Type: Ketryx offers a Hybrid work environment. This means a blend of in-office collaboration and remote work, providing flexibility. The Vienna office likely serves as a central hub for design, engineering, and product teams.

Office Location(s): The primary office is in Vienna, Austria. Occasional travel to their Boston office is a possibility, suggesting a global team structure and the need for adaptability across different company locations.

Workspace Context:

• Collaborative Hub: The Vienna office is designed to foster collaboration, with shared spaces for brainstorming, design critiques, and team meetings. This is crucial for a hybrid model to ensure effective teamwork.
• Tools & Technology: Expect access to modern design tools and technologies necessary for creating sophisticated B2B SaaS interfaces, including robust prototyping software and potentially specialized AI/ML development environments.
• Cross-Functional Interaction: The office environment encourages regular interaction with product managers, AI engineers, and front-end developers, facilitating seamless communication and problem-solving.

Work Schedule: While specific hours are not detailed, a standard full-time schedule (approx. 40 hours/week) is implied. The hybrid nature allows for some flexibility in managing personal time and work commitments, with the expectation that core collaboration hours will be observed.

📝 Enhancement Note: The hybrid model in Vienna, combined with occasional travel to Boston, suggests Ketryx is building a distributed yet connected team. The emphasis on "occasional travel" implies it's not a primary requirement but a possibility for key meetings or strategic alignment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and portfolio for fit based on experience, skills, and demonstrated work.
• Portfolio Presentation & Design Challenge: You will likely be asked to present 1-2 key case studies from your portfolio, highlighting your process, decision-making, and impact. This may be followed by a design exercise or a deep dive into specific design problems relevant to Ketryx's platform.
• Cross-Functional Interviews: Interviews with Product Managers, AI Engineers, and Front-End Developers to assess your technical understanding, collaboration style, and ability to work within a multidisciplinary team.
• Hiring Manager/Team Lead Interview: A discussion focused on your senior-level experience, leadership potential, strategic thinking, and cultural fit within the design team and Ketryx.
• Final Round: Potentially an interview with senior leadership to discuss overall vision and strategic alignment.

Portfolio Review Tips:

• Curate for Relevance: Select case studies that best showcase your experience with complex B2B SaaS, regulated industries, AI/ML user experiences, and design systems.
• Tell a Story: Structure your presentations around a narrative: the problem, your approach, key decisions, challenges overcome, and the quantifiable impact of your solutions.
• Show, Don't Just Tell: Use visuals effectively – wireframes, user flows, high-fidelity mockups, prototypes, and data visualizations – to illustrate your process.
• Highlight Collaboration: Emphasize how you worked with engineers, product managers, and stakeholders.
• Address Constraints: Discuss how you navigated technical limitations, regulatory requirements, and tight deadlines.
• Focus on Impact: Quantify results whenever possible. If direct metrics aren't available, explain the intended impact and how you would measure it.

Challenge Preparation:

• Understand the Domain: Research Ketryx, the medical device software industry, and the challenges of compliance and AI integration.
• Think Strategically: Be prepared to discuss product strategy, user needs in regulated environments, and how design can solve business problems.
• Practice Articulation: Rehearse explaining your design process and decisions clearly and concisely, especially for technical or compliance-related aspects.
• Prepare Questions: Have thoughtful questions ready about the team, product roadmap, design challenges, and company culture.

📝 Enhancement Note: The interview process likely involves a strong emphasis on demonstrating practical design skills through case studies and potentially a design exercise. Candidates should be prepared to discuss their thought process deeply and show how they've handled complexity and collaboration in previous roles.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly probable, given industry trends and collaborative nature), Sketch, Adobe XD.
• User Research Platforms: Tools for conducting interviews, surveys, and usability testing (e.g., UserTesting.com, Lookback, Maze).
• Collaboration Tools: Jira, Confluence, Slack, Miro/FigJam for cross-functional communication and workflow management.

Analytics & Reporting:

• Product Analytics: Tools to track user behavior and feature adoption (e.g., Amplitude, Mixpanel, Google Analytics).
• Data Visualization: Potentially tools for internal reporting or integrating data into designs (e.g., Tableau, Power BI).

CRM & Automation:

• While not directly a designer's primary tool, understanding CRM (e.g., Salesforce) and marketing automation platforms can be beneficial for context, especially when designing GTM peripherals.

📝 Enhancement Note: Proficiency in a modern, collaborative design tool like Figma is almost certainly expected. Experience with user research platforms and agile project management tools is also key for seamless integration into the development workflow.

👥 Team Culture & Values

Operations Values:

• Impact-Driven: A strong focus on creating products that genuinely improve lives by making medical software safer and more reliable.
• Precision & Reliability: A core value stemming from the regulated industry, emphasizing meticulous attention to detail and robust solutions.
• Collaboration & Transparency: Fostering an environment where open communication, idea sharing, and constructive feedback are encouraged across all teams and time zones.
• Innovation & Curiosity: A drive to explore new technologies, particularly AI, and find novel ways to solve complex problems in compliance and development.
• User-Centricity: A deep commitment to understanding and advocating for the user, ensuring that complex technical solutions are accessible and effective.

Collaboration Style:

• Cross-Functional Integration: Expect a highly collaborative environment where designers work hand-in-hand with Product, Engineering, and GTM. Design is seen as integral to the entire product lifecycle.
• Iterative Feedback Loops: Regular design critiques, sprint reviews, and user feedback sessions are likely standard practices to ensure continuous improvement and alignment.
• Knowledge Sharing: A culture that encourages sharing best practices, design patterns, and learnings, particularly in the context of design systems and AI UX.

📝 Enhancement Note: The values reflect a company with a mission-driven purpose in a critical sector. The emphasis on "precision" and "reliability" is paramount due to the medical industry context. Collaboration is key, especially in a hybrid and globally distributed team.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Regulatory Complexity: Designing for highly regulated industries (medical software) requires a deep understanding of compliance standards and the ability to translate them into user-friendly design.
• AI UX Design: Designing intuitive and trustworthy experiences for AI-powered features, especially "agentic flows," is a frontier challenge that requires experimentation and user validation.
• Balancing Sophistication and Simplicity: Simplifying complex technical and compliance processes for users without sacrificing necessary functionality or depth.
• Hybrid & Global Collaboration: Effectively collaborating with a dispersed team across different time zones and cultures.
• Maturing Design System: Contributing to and leveraging a design system that is still under development requires adaptability and a proactive approach.

Learning & Development Opportunities:

• Specialized Domain Expertise: Deepen knowledge in healthcare technology, medical device regulations, and AI/ML applications in software development.
• Cutting-Edge UX: Gain hands-on experience designing for AI agents and advanced user interfaces.
• Design System Leadership: Opportunity to play a significant role in shaping and scaling a critical design asset.
• Cross-Functional Skill Development: Enhance understanding of AI engineering, front-end development, and product strategy.
• Industry Conferences & Training: Potential support for attending relevant design, AI, or healthcare technology conferences and workshops.

📝 Enhancement Note: The challenges are significant and directly related to the unique aspects of Ketryx's business – regulated industries and AI. Overcoming these challenges presents substantial growth opportunities for a designer looking to specialize and make a real impact.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a highly regulated industry. What were the unique challenges, and how did you ensure compliance while creating a good user experience?" (Focus on process, stakeholder management, and understanding of constraints.)
• "How would you approach designing an 'agentic flow' for a user interacting with an AI assistant within our platform? What are the key considerations for trust, transparency, and user control?" (Focus on AI UX principles, user psychology, and iterative design.)
• "Walk me through your process for contributing to or building a design system. What are the key components, and how do you ensure adoption and scalability?" (Focus on design system methodology, collaboration, and documentation.)

Company & Culture Questions:

• "How do you see Ketryx's mission of making medical software safer impacting your design philosophy?" (Focus on aligning personal values with company mission.)
• "Given our hybrid and international team structure, how do you ensure effective collaboration and communication?" (Focus on remote/hybrid work strategies and cross-cultural communication.)
• "How do you measure the success and impact of your design work, especially in a B2B SaaS context?" (Focus on metrics, ROI, and data-driven decision-making.)

Portfolio Presentation Strategy:

• Choose Impactful Examples: Select 1-2 projects that best demonstrate your ability to handle complexity, work in regulated environments, and contribute to product success.
• Structure Your Narrative: Clearly outline the problem, your role, the design process, key decisions, challenges, and the outcomes/impact. Use visual aids extensively.
• Be Ready for Deep Dives: Expect questions about specific design decisions, trade-offs, user research findings, and technical constraints.
• Showcase Collaboration: Articulate how you partnered with engineers, product managers, and other stakeholders.
• Discuss Metrics: Be prepared to discuss how you measured success, even if it's through qualitative feedback or intended impact.

📝 Enhancement Note: Interview preparation should center on demonstrating not just design craft but also strategic thinking, technical understanding, and the ability to navigate complex, regulated environments. Highlighting experience with AI UX and design systems will be a significant advantage.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application, including your resume and a link to your online portfolio, through the Greenhouse application portal.
• Portfolio Customization: Tailor your portfolio to highlight projects that best demonstrate your experience with complex B2B SaaS, regulated industries, AI user experience, and design systems. Focus on end-to-end case studies that showcase your problem-solving process and impact.
• Resume Optimization: Ensure your resume clearly outlines your 5-8+ years of relevant experience, emphasizing skills in UX/UI design, user research, design systems, and collaboration within agile environments. Use keywords from the job description.
• Interview Practice: Prepare to articulate your design philosophy, process, and past project successes. Rehearse explaining your approach to challenges like designing for regulated industries and AI-driven features. Prepare thoughtful questions for the interview panel.
• Company Research: Thoroughly research Ketryx, their product, mission, and the medical software industry. Understand the importance of compliance and the role AI plays in their platform.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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