Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer Company: HSBC Location: Pune, Maharashtra, India Job Type: FULL_TIME Category: Product Design / User Experience Date Posted: November 05, 2025 Experience Level: 5-10 Years Remote Status: On-site

🚀 Role Summary

• Drive the definition and delivery of world-class digital experiences for millions of global customers, specifically within the banking app and its connected channels, leveraging a deep understanding of user needs and business objectives.
• Establish global design standards by integrating data-driven research, user insights, and competitive benchmarking to ensure best-in-class customer experience design.
• Collaborate with cross-functional teams to execute a portfolio of projects within specific business areas or strategic initiatives, influencing the product vision, strategy, and roadmap.
• Champion a culture of design excellence, elevating design quality and practice through the promotion of design thinking methodologies and fostering accountability across the team.

📝 Enhancement Note: While the provided description is for a Product Designer, the prompt requests an enhancement for Revenue Operations, Sales Operations, or GTM roles. This job description is not suitable for that purpose and therefore cannot be enhanced to meet the specified requirements. The output will reflect this limitation.

📈 Primary Responsibilities

• Define and deliver best-in-class digital experiences for millions of customers across the globe, focusing on the banking app and connected channels, to unlock their full potential.
• Establish global design standards through rigorous data analysis, user research, and insights, benchmarking against industry leaders in and out of the financial services category.
• Collaborate with cross-functional teams to deliver a portfolio of projects within a designated business area or strategic initiative, ensuring alignment with overall business goals.
• Influence the company's vision, strategy, and roadmap to position HSBC at the forefront of customer experience design within the financial services sector.
• Ensure the highest standards of craft, clarity, and creativity across user experience (UX), user interface (UI), and UX writing, working in synergy with a global team of designers and support disciplines.
• Translate complex financial services and regulatory requirements into simple, engaging, and trustworthy digital experiences that meet user needs and compliance standards.
• Conduct thorough research and effectively apply data and insights to inform, evaluate, and validate customer experiences, ensuring customer voice is central to every decision.
• Maintain an obsessive focus on the details of UX, content, visual, and interaction design, consistently pushing boundaries to create innovative, inclusive, and elegant experiences throughout the product development lifecycle.
• Champion the benefits of consistency and scalable design practices to deliver high-quality experiences for diverse customer segments, fostering a culture of inclusivity and valuing differences.
• Mentor junior designers, contributing to a culture of growth, continuous learning, and excellence within the design team.

📝 Enhancement Note: The core responsibilities are heavily focused on product design, UX/UI, and research. There are no direct responsibilities that align with Revenue Operations, Sales Operations, or GTM functions. Therefore, significant inferences cannot be made to reshape these into operations-centric duties.

🎓 Skills & Qualifications

Education: While not explicitly stated, a degree in Design, Human-Computer Interaction, Psychology, or a related field is typically expected for a Senior Product Designer role. Experience: 5-10 years of proven experience in designing digital products and services, with a demonstrated history of strategic responsibility and impact, or the ability to connect design decisions directly to business and customer goals.

Required Skills:

• Proven experience designing digital products and services with demonstrated strategic responsibility and impact.
• A strong portfolio showcasing world-class product design across responsive and native platforms, with clear articulation of user and business outcomes achieved.
• Expertise in Figma, including proficiency in creating and managing design systems, advanced prototyping techniques, and core UX disciplines.
• Deep understanding and practical application of UX disciplines including user research, content design, usability testing, visual design, interaction design, and information architecture.
• Experience working within complex, regulated environments, with a strong preference for financial services.
• Working knowledge of accessibility standards (e.g., WCAG) and inclusive design principles to ensure equitable experiences for all users.
• Exceptional collaborative and cross-functional mindset, with the ability to build trust and work effectively with diverse teams across geographies and global contexts.
• Demonstrated capability for writing effective content in UK English as part of the product design skill set, ensuring seamless integration of language and design for intuitive user experiences.
• Confidence and experience in mentoring others, actively contributing to a culture of growth, learning, and excellence within the design team.

Preferred Skills:

• Experience with A/B testing and data analysis to validate design decisions and measure impact on customer experience and business metrics.
• Familiarity with agile development methodologies and the ability to work effectively within fast-paced, iterative product development cycles.
• Experience in designing for global audiences with varying cultural contexts and linguistic needs.
• Proficiency in additional design and prototyping tools beyond Figma.
• Understanding of front-end development principles to facilitate better collaboration with engineering teams.

📝 Enhancement Note: The qualifications are specific to a Product Design role. To align with operations roles, these would need to be fundamentally re-imagined to focus on data analysis, process optimization, CRM management, sales enablement, or revenue forecasting, which is beyond the scope of enhancing the provided description.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A strong portfolio is paramount, showcasing world-class product design across responsive and native platforms, with clear articulation of user and business outcomes.
• Demonstrate strategic responsibility and impact in previous design roles, or the ability to connect design decisions directly to business and customer goals.
• Showcase expertise in Figma, design systems, and advanced prototyping techniques, clearly illustrating how these tools were leveraged to solve complex design challenges.
• Highlight experience in translating complex requirements (financial services, regulatory) into simple, engaging, and trustworthy digital experiences, with case studies demonstrating this process.
• Provide evidence of applying research, data, and insights to inform, evaluate, and validate customer experiences, with metrics demonstrating real value delivered.

Process Documentation:

• Document the end-to-end product design process, from initial research and ideation through to detailed design, prototyping, testing, and iteration.
• Illustrate how design thinking methodologies were applied to solve user problems and achieve business objectives.
• Showcase how accessibility standards and inclusive design principles were integrated into the design and development workflow.
• Detail the process of collaborating with cross-functional teams (product managers, engineers, researchers, content strategists) to deliver cohesive and high-quality digital products.

📝 Enhancement Note: The portfolio requirements are specific to design work. For operations roles, a portfolio would typically include examples of process optimization projects, data analysis dashboards, CRM/Salesforce configuration projects, sales playbook development, or revenue forecasting models, demonstrating quantifiable improvements in efficiency, revenue, or customer acquisition.

💵 Compensation & Benefits

Salary Range: For a Senior Product Designer role in Pune, India, with 5-10 years of experience, the estimated salary range is ₹1,500,000 to ₹2,500,000 per annum. This estimate is based on industry benchmarks for senior design roles in major Indian metropolitan areas with a high cost of living, considering the reputation and scale of an organization like HSBC.

Benefits:

• Comprehensive health insurance coverage for employees and dependents.
• Retirement savings plans, including provident fund contributions.
• Performance-based bonuses and incentives.
• Opportunities for professional development, training, and certifications in design and related fields.
• Paid time off, including vacation, sick leave, and public holidays.
• Employee assistance programs for mental and physical well-being.
• Potential for international relocation or assignment opportunities within HSBC's global network.

Working Hours: Standard full-time working hours are typically 40 hours per week, operating within the Asia/Kolkata timezone (IST). While the role is on-site, there may be some flexibility depending on team needs and project deadlines, with a focus on delivering results.

📝 Enhancement Note: As this is an on-site role in Pune, India, the salary estimate is based on local market data for senior-level design professionals. Benefits are generally standard for large multinational corporations in the financial sector. The working hours are a standard full-time equivalent. No specific operations-related benefits or hours were mentioned in the input.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services & Banking. HSBC operates as one of the world's largest banking and financial services organizations, with a significant global presence and a commitment to enabling business growth and economic prosperity. Company Size: HSBC is a global enterprise with operations in 64 countries and territories, employing hundreds of thousands of individuals worldwide. This signifies a large, complex, and highly structured corporate environment. Founded: HSBC was founded in 1865. This long history implies a deeply ingrained corporate culture, established processes, and a strong emphasis on stability and long-term vision.

Team Structure:

• The role is part of a global team of Product Designers, likely organized within specific product lines or business units. Collaboration extends across geographies, requiring strong communication and coordination skills.
• The reporting structure is likely to involve a Design Lead or Head of Design, with senior designers expected to mentor and guide more junior members.
• Cross-functional collaboration is a key aspect, involving close partnerships with product managers, engineers, researchers, UX writers, and potentially marketing and regulatory affairs teams to deliver cohesive digital experiences.

Methodology:

• Emphasis on data-driven decision-making, utilizing research and insights to inform customer experience strategies and validate design choices.
• Adherence to global design standards and best practices, with a focus on scalability, consistency, and inclusivity across all digital touchpoints.
• Application of design thinking principles to problem-solving, fostering innovation and a user-centric approach throughout the product development lifecycle.
• Commitment to continuous improvement and excellence in craft, ensuring high standards in UX, UI, and content design.

Company Website: www.hsbc.com/careers

📝 Enhancement Note: The company context provided is for a global financial institution. The team structure and methodologies described are typical for a large enterprise focused on digital product development. The information is not directly transferable to operations roles without significant reinterpretation, which is not possible based on the provided input.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a "Senior Product Designer," indicating a mid-to-senior level within the design function. It implies a significant degree of autonomy, the ability to lead projects, influence strategy, and mentor others. In an operations context, this would translate to a role with substantial responsibility for process improvement, system implementation, or strategic GTM planning. Reporting Structure: The Senior Product Designer will likely report to a Design Manager or Head of Design, working closely with Product Managers, Engineering Leads, and other stakeholders across global teams. This reporting line signifies a key contributor role within a larger product development framework. Operations Impact: The impact of this role is framed around defining and delivering best-in-class customer experiences for millions of users, influencing vision and strategy, and elevating design quality. In an operations context, this impact would be measured by improvements in revenue, sales efficiency, customer retention, or operational cost reduction.

Growth Opportunities:

• Leadership Development: Potential to grow into a Lead Product Designer or Design Manager role, taking on greater strategic responsibility and team leadership.
• Specialization: Opportunity to deepen expertise in specific areas of UX, such as user research, interaction design, or inclusive design, or to specialize in particular product domains within financial services.
• Cross-functional Mobility: Exposure to various business areas and product initiatives within HSBC, offering pathways to roles in product management or strategic GTM planning.
• Global Exposure: Continued opportunity to work on global projects, enhancing understanding of diverse markets and contributing to international design standards.

📝 Enhancement Note: The career progression outlined is specific to design roles. For operations, growth would typically involve moving into roles like Senior Revenue Operations Analyst, Sales Operations Manager, GTM Strategy Lead, or Director of Operations, with a focus on driving business performance through operational excellence.

🌐 Work Environment

Office Type: The role is explicitly stated as "On-site" in Pune, India, indicating a traditional office-based work environment. This suggests a collaborative workspace designed for in-person teamwork, meetings, and access to company resources. Office Location(s): The primary location is Pune, Maharashtra, India. HSBC has a significant presence in India, and the office environment will likely be modern, professional, and equipped to support global operations.

Workspace Context:

• The workspace is expected to foster collaboration, with shared areas for brainstorming, design critiques, and team meetings, facilitating synergy with global design and product teams.
• Access to the latest design tools and technology, including high-performance workstations, software licenses (Figma, etc.), and prototyping equipment, will be standard.
• Opportunities for frequent interaction with a diverse team of designers, product managers, engineers, and researchers, promoting a dynamic and knowledge-sharing environment.

Work Schedule: The standard work schedule is 40 hours per week, aligned with the Asia/Kolkata timezone. While on-site, there might be an expectation for flexibility during critical project phases or for global team synchronization, but the core work will be performed from the designated office location.

📝 Enhancement Note: The work environment description is based on an "On-site" role in a large financial institution. Operations roles at HSBC might also be on-site or hybrid, with a strong emphasis on collaboration and access to necessary technology for data analysis and process management.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review focusing on resume and portfolio. Candidates will be assessed for relevant experience, skills, and alignment with the Senior Product Designer profile.
• Portfolio Presentation: A session where candidates present their portfolio, discussing key case studies, design process, user-centered approach, and the business/customer outcomes achieved. Preparation should focus on articulating the "why" behind design decisions and demonstrating impact.
• Technical/Design Interview: In-depth discussion on design principles, UX methodologies, Figma proficiency, design systems, and problem-solving skills. This may include live design exercises or challenges testing practical application.
• Cross-functional Interview: Interaction with Product Managers, Engineers, or other stakeholders to assess collaboration style, communication skills, and ability to work effectively in a global, cross-functional team.
• Final Interview: Typically with a senior leader (e.g., Head of Design) to assess cultural fit, strategic thinking, leadership potential, and overall alignment with HSBC's values and vision.

Portfolio Review Tips:

• Curate your portfolio to highlight 3-5 of your strongest, most relevant projects. For this role, focus on digital products, ideally in regulated industries or with complex user flows.
• For each project, clearly articulate the problem statement, your role and responsibilities, the design process followed (research, ideation, prototyping, testing), key decisions made, and the quantifiable outcomes (user satisfaction, business impact, efficiency gains).
• Be prepared to discuss your expertise in Figma, design systems, and core UX disciplines.
• Showcase your ability to translate complex requirements into simple, elegant, and trustworthy digital experiences.
• Emphasize your collaborative approach and how you've worked with cross-functional teams to achieve project goals.

Challenge Preparation:

• Be prepared for potential design challenges or case studies that test your problem-solving skills, design thinking, and ability to work under pressure.
• Practice articulating your thought process clearly and concisely, especially when explaining complex design decisions or trade-offs.
• Familiarize yourself with HSBC’s digital products and current industry trends in banking and financial services to inform your approach.
• Understand accessibility standards and inclusive design principles, as these are explicitly mentioned as requirements.

📝 Enhancement Note: The interview and portfolio review process is tailored for a Senior Product Designer. For operations roles, interview stages would typically include data analysis exercises, process mapping challenges, CRM configuration tasks, and discussions on GTM strategy, with a portfolio showcasing operational improvements and quantifiable results.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, prototyping, and collaboration. Expertise in creating and maintaining design systems within Figma is critical.
• Prototyping Tools: Proficiency in advanced prototyping features within Figma or other tools (e.g., InVision, Axure) for creating interactive user flows.
• Design Systems: Experience with building, managing, and scaling design systems to ensure consistency and efficiency across products.
• User Research Tools: Familiarity with tools for conducting user interviews, surveys, and usability testing (e.g., UserTesting.com, Maze, Qualtrics).

Analytics & Reporting:

• Web & Mobile Analytics: Experience with tools like Google Analytics, Adobe Analytics, or similar platforms to understand user behavior and measure product performance.
• Data Visualization Tools: Familiarity with tools like Tableau, Power BI, or Looker for analyzing data and presenting insights, though this is more common for data analysts. However, designers need to interpret data presented by analytics teams.
• A/B Testing Platforms: Understanding of how to leverage results from A/B testing to validate design hypotheses and drive optimization.

CRM & Automation:

• While not a direct requirement for product design, understanding how CRM systems (e.g., Salesforce) and marketing automation platforms impact customer journeys can be beneficial for context.

📝 Enhancement Note: The technology stack is specific to product design. Operations roles would typically require proficiency in CRM systems (Salesforce, HubSpot), marketing automation platforms (Marketo, Pardot), business intelligence tools (Tableau, Power BI), data warehousing solutions (Snowflake, BigQuery), and potentially ERP systems.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and serving customer needs as the primary driver for all design and product decisions, ensuring experiences are intuitive and valuable.
• Excellence & Craftsmanship: A dedication to achieving the highest standards of quality, detail, and creativity in all aspects of design work, from UX to UI and content.
• Collaboration & Inclusivity: A belief in the power of diverse perspectives and cross-functional teamwork, fostering an environment where all voices are heard and valued, and design is accessible to everyone.
• Innovation & Impact: A drive to push creative boundaries, explore new solutions, and deliver designs that not only delight users but also achieve significant business objectives and regulatory compliance.
• Accountability & Growth: A culture of ownership for design outcomes, coupled with a commitment to continuous learning, mentoring, and professional development for oneself and others.

Collaboration Style:

• Cross-functional Integration: Designers work hand-in-hand with product managers, engineers, researchers, and content strategists, actively participating in all phases of the product development lifecycle.
• Global Communication: Emphasis on clear, effective communication across different time zones and cultural contexts, leveraging digital tools for seamless collaboration.
• Feedback & Iteration: An open approach to constructive feedback, with regular design reviews and a willingness to iterate based on insights from user testing, data analysis, and stakeholder input.
• Standardization & Best Practices: A commitment to adhering to and evolving global design standards and processes to ensure consistency and scalability across HSBC's digital offerings.

📝 Enhancement Note: The team culture and values described are specific to a product design team within a large financial institution. For operations roles, values would likely center around data integrity, process efficiency, revenue growth, cross-functional alignment, and continuous improvement, with a collaboration style focused on supporting sales and GTM teams.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Financial Services: Navigating intricate regulatory requirements, security protocols, and diverse customer needs within the financial services industry to create user-friendly digital experiences.
• Global Scale & Consistency: Ensuring a consistent, high-quality user experience across a vast range of global markets, languages, and cultural nuances, while adhering to global design standards.
• Balancing Stakeholder Needs: Effectively managing competing priorities and gaining consensus among various stakeholders (product, engineering, legal, compliance, marketing) to drive design forward.
• Pace of Digital Transformation: Keeping pace with rapid technological advancements and evolving customer expectations in the digital banking landscape, requiring continuous learning and adaptation.
• Measuring Design Impact: Quantifying the direct impact of design decisions on key business metrics (e.g., conversion rates, customer satisfaction, operational efficiency) in a complex financial ecosystem.

Learning & Development Opportunities:

• Specialized Design Training: Access to workshops and courses focusing on advanced UX research techniques, interaction design patterns, service design, or specific design tools.
• Industry Conferences & Events: Opportunities to attend leading design conferences (e.g., NN/g, IxDA) and financial technology events to stay abreast of industry trends and best practices.
• Mentorship Programs: Participation in formal or informal mentorship programs, both as a mentee to gain guidance from senior leaders and as a mentor to develop leadership skills.
• Cross-Disciplinary Exposure: Opportunities to collaborate on projects with different product teams or gain exposure to areas like product management or business strategy within HSBC.
• Certification in Accessibility: Pursuing certifications related to accessibility standards (e.g., CPACC) to deepen expertise in inclusive design.

📝 Enhancement Note: The challenges and growth opportunities are aligned with a Senior Product Designer role. For operations professionals, challenges might involve data integrity issues, process bottlenecks, sales forecasting inaccuracies, or GTM strategy misalignment, with growth opportunities in advanced analytics, strategic planning, leadership, or specialization in specific revenue-driving functions.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you influenced a product roadmap or strategy through your design insights. What was the outcome?" - Prepare a case study demonstrating strategic thinking and impact beyond just UI execution.
• "How do you approach translating complex financial regulations into simple, user-friendly digital experiences?" - Be ready to discuss your process for simplification, user research, and compliance integration.
• "Walk us through your process for designing a new feature for a mobile banking app, from initial concept to launch." - Detail your methodology, including user research, ideation, prototyping, testing, and collaboration with engineering.
• "How do you ensure your designs are inclusive and meet accessibility standards?" - Provide specific examples of how you've implemented accessibility best practices and the tools/guidelines you follow.
• "Describe a situation where you had to gain buy-in from multiple stakeholders with conflicting priorities. How did you manage it?" - Focus on your communication, negotiation, and persuasion skills.

Company & Culture Questions:

• "What interests you about HSBC and our approach to digital customer experience?" - Research HSBC's recent digital initiatives, brand values, and any public statements on their customer experience strategy.
• "How do you contribute to fostering a culture of design excellence and mentorship within a team?" - Share examples of how you've mentored others, conducted design critiques, or championed best practices.
• "How do you stay updated on the latest trends in product design and financial technology?" - Mention specific resources, communities, or events you follow.
• "Describe your ideal cross-functional team collaboration." - Align your answer with HSBC's emphasis on global collaboration and diverse teams.

Portfolio Presentation Strategy:

• Structure: Begin with a high-level overview of your portfolio and then dive into 2-3 key projects. For each project, clearly state the problem, your role, the process, your contributions, the challenges, and the measurable results.
• Storytelling: Frame your projects as compelling narratives. Focus on the "why" behind your decisions and the impact you created for users and the business.
• Visuals: Use high-quality mockups, prototypes, and visuals. Annotate key design elements and user flows to explain your reasoning.
• Metrics: Quantify your impact whenever possible. Use data to demonstrate the success of your designs (e.g., "Increased conversion rate by X%", "Reduced task completion time by Y seconds," "Improved user satisfaction scores by Z points").
• Conciseness: Be mindful of time. Practice your presentation to ensure it flows well and stays within the allotted timeframe. Be prepared for follow-up questions on any aspect of your work.

📝 Enhancement Note: The interview preparation focuses on design-specific portfolio content and strategic thinking. For operations roles, interview preparation would involve practicing data analysis scenarios, explaining process optimization frameworks, demonstrating CRM/BI tool proficiency, and articulating GTM strategy components.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the HSBC Careers portal link provided.
• Portfolio Customization: Ensure your online portfolio is up-to-date and showcases projects that highlight your expertise in digital product design, particularly within complex or regulated environments. Tailor your project selection to resonate with HSBC's focus on banking and financial services.
• Resume Optimization: Update your resume to clearly articulate your 5-10 years of relevant experience, emphasizing strategic responsibilities, quantifiable achievements, and proficiency in core UX disciplines and tools like Figma. Use keywords from the job description.
• Interview Preparation: Practice presenting your portfolio, focusing on articulating your design process, decision-making rationale, and the measurable impact of your work. Prepare to discuss your experience with global teams and complex financial services.
• Company Research: Thoroughly research HSBC, its digital offerings, its mission, and its values. Understand their position in the financial services market and any recent innovations in their digital customer experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions for a Senior Product Designer role. It is crucial to note that this role is not in Revenue Operations, Sales Operations, or GTM. Therefore, the provided enhancement does not align with the prompt's core requirement for operations roles. All details should be verified directly with the hiring organization before making application decisions.

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