Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer

Company: Commonwealth Bank

Location: Eveleigh, NSW, Australia / Sydney, NSW, Australia

Job Type: FULL_TIME

Category: Product Design / Digital Experience Operations

Date Posted: March 23, 2026

Experience Level: 7+ Years

Remote Status: Hybrid (50% Office)

🚀 Role Summary

• Lead end-to-end product design initiatives within the Customer Digital and AI domain, focusing on enhancing digital banking experiences for millions of customers.

• Drive the design strategy for core banking functionalities, including account management and transaction clarity, leveraging user insights and emerging AI capabilities.

• Collaborate within agile, cross-functional product teams, partnering with Product Managers, Engineers, and SMEs to translate customer needs into scalable, human-centered solutions.

• Champion customer-centricity and advocate for best-in-class user experience, ensuring product usability and inclusivity across all customer segments.

• Contribute to the continuous improvement of the product and the broader customer experience through data-driven insights, iterative design, and a "test and learn" mindset.

📝 Enhancement Note: This role is positioned as a Senior Product Designer, implying a leadership capacity within design projects. The focus on "Manage Accounts & Transactions, Digital Crew" and "Customer Digital and AI domain" suggests a strategic role influencing core customer banking features, integrating data and AI. The hybrid model with 50% office time indicates a need for strong in-person collaboration and team integration. The emphasis on end-to-end ownership from discovery to delivery is critical.

📈 Primary Responsibilities

• Lead discovery research, workshops, and co-design sessions to uncover customer problems and identify strategic opportunities for product enhancement.

• Translate research insights into actionable concepts, user flows, and prototypes to test hypotheses and validate assumptions, building stakeholder confidence in recommended solutions.

• Develop high-fidelity UX/UI designs, wireframes, and prototypes that align with the company's design system, ensuring both user desirability and engineering feasibility.

• Apply systems thinking and design thinking methodologies to shape offerings that anticipate the needs of both customers and the staff serving them within a digital/physical service environment.

• Foster deep collaboration with Product Managers, Engineers, Content Designers, Accessibility Managers, and Legal/Risk teams throughout the agile product development lifecycle.

• Advocate for customer-centricity and best-in-class user experience, ensuring products and services meet accessibility and inclusivity standards.

• Contribute to product strategy and roadmap discussions by grounding decisions in customer insights, user behavior data, and a "test and learn" approach.

• Facilitate and actively participate in design critiques and agile ceremonies, providing and receiving constructive feedback to uphold design standards and improve outcomes.

• Contribute to the evolution and maintenance of the design system to ensure consistency, scalability, and efficiency across digital products.

• Measure and validate the impact of launched features using qualitative and quantitative data, driving iterative improvements based on user feedback and performance metrics.

📝 Enhancement Note: Responsibilities are framed to highlight leadership in design processes, strategic contribution, and cross-functional collaboration, aligning with a senior-level product design role. The emphasis on discovery, validation, and post-launch impact measurement points to a full lifecycle ownership expectation.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong foundation in Design, Human-Computer Interaction, or a related field is implied by the experience and responsibilities.

Experience: 7+ years of experience designing digital products end-to-end within cross-functional product teams.

Required Skills:

• Proven ability to lead discovery and delivery activities with customers, product, and engineering stakeholders.

• Deep understanding and practical application of human-centered design methodologies in a fast-paced agile environment.

• Excellent interaction and UI design skills, with a keen eye for detail, aesthetics, and user experience craft.

• Experience designing for complex systems, services, or platforms, demonstrating an ability to think holistically.

• Strong collaboration and communication skills, adept at both whiteboarding with engineers and presenting strategic concepts to executives.

• Proficiency with modern design tools such as Figma, Sketch, or Adobe Creative Suite.

• Basic understanding of front-end technologies (HTML, CSS, design tokens) to facilitate effective collaboration with engineering teams.

• Ability to navigate ambiguity and complexity, balancing customer needs with business objectives.

• Experience with metrics-driven product development, including running experiments, A/B testing, and analyzing usage funnel data.

Preferred Skills:

• Experience working within the Financial Services industry or other sectors combining physical and digital services.

• Exposure to design systems management and contribution.

• Demonstrated passion for mentoring junior designers and uplifting the broader design craft within an organization.

📝 Enhancement Note: The "7+ years" experience requirement is explicitly stated. The required skills are directly extracted and organized, with a distinction made for preferred qualifications that would enhance a candidate's profile. The mention of "design tokens" and "components" points to a sophisticated understanding of design systems and their implementation.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end product design thinking, from initial problem definition and research to final solution and impact measurement.

• Demonstrate a strong command of UX/UI craft, including wireframes, user flows, prototypes, and high-fidelity designs.

• Highlight experience with complex systems or platforms, illustrating how you approached and solved intricate design challenges.

Process Documentation:

• Provide examples of how you have led discovery work, including research methodologies, workshop facilitation, and insight synthesis.

• Illustrate your approach to translating insights into concepts and prototypes for hypothesis testing and validation.

• Showcase how you have applied human-centered design and design thinking principles in an agile context.

• Demonstrate your contribution to or experience with design systems, including consistency, scalability, and efficiency considerations.

• Include examples of how you have measured and iterated on designs post-launch using qualitative and quantitative data.

📝 Enhancement Note: The portfolio requirements are tailored to a senior product designer role, emphasizing leadership in process, strategic thinking, and measurable outcomes. The focus on "end-to-end" and "measurable impact" is crucial for senior-level candidates.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Senior Product Designers in Sydney, Australia with 7+ years of experience in a major financial institution, the estimated salary range is AUD $140,000 - $190,000 per annum. This range accounts for the complexity of the role, the company's standing, and the cost of living in Sydney.

Benefits:

• Coaching and mentorship programs to support professional development.

• Learning budgets to invest in continuous skill enhancement and industry knowledge.

• Access to a design community for networking, knowledge sharing, and collaborative learning.

• Opportunities to work on impactful digital products that affect millions of customers.

• Ownership and autonomy in shaping product direction within a cross-functional team.

• Potential for career advancement within Commonwealth Bank's digital and AI domains.

Working Hours: Standard full-time hours, typically 40 hours per week, with a hybrid work arrangement allowing for 50% office presence.

📝 Enhancement Note: The salary range is an estimate based on typical Senior Product Designer compensation in Sydney, Australia, considering the specified experience level and the industry (Financial Services). Benefits are drawn directly from the job description and contextualized for a design professional.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Digital Banking, AI)

Company Size: Large Enterprise (Commonwealth Bank is one of Australia's largest financial institutions). This implies a structured environment with significant resources, established processes, and a broad impact.

Founded: 1911, indicating a long history of serving Australian customers and a deep understanding of the financial landscape.

Team Structure:

• The role is within the "Customer Digital and AI domain," specifically on the "Manage Accounts & Transactions, Digital Crew."

• This suggests a specialized team focused on core customer banking functionalities, integrated with AI capabilities.

Methodology:

• Agile development environment, emphasizing iterative delivery and continuous improvement.

• Human-centered design and Design Thinking principles are core to the approach.

• Data-driven decision-making, utilizing metrics, A/B testing, and user behavior analysis.

• Emphasis on collaboration and cross-functional teamwork between Design, Product Management, Engineering, and Business SMEs.

• Focus on building scalable, modern foundations for digital experiences.

Company Website: https://www.commbank.com.au/

📝 Enhancement Note: The company context is derived from the "Commonwealth Bank" name and industry. The emphasis on "Customer Digital and AI domain" and "Manage Accounts & Transactions" provides specific context for the team's focus. The large enterprise size implies a need for navigating complex organizational structures and processes.

📈 Career & Growth Analysis

Operations Career Level: Senior Product Designer. This level signifies a high degree of autonomy, strategic input, and mentorship capability. The role is expected to lead complex design challenges, influence product strategy, and guide less experienced designers.

Reporting Structure: While working within a cross-functional "Digital Crew," the Senior Product Designer will likely report to a Design Lead or Head of Design within the Customer Digital and AI domain. They will collaborate closely with Product Managers, Engineering Leads, and Business SMEs.

Operations Impact: The role has a direct impact on the daily banking experience of millions of customers by simplifying complex financial information, improving account management, and enhancing transaction clarity. This work directly influences customer trust, engagement, and loyalty, contributing to key business metrics such as customer satisfaction, digital adoption rates, and operational efficiency.

Growth Opportunities:

• Specialization: Deepen expertise in financial services design, AI-driven experiences, or core banking product strategy.

• Leadership: Transition into a Design Lead or Managerial role, overseeing product squads or design initiatives.

• Mentorship: Formalize mentorship of junior designers, contributing to the growth of the broader design organization.

• Cross-Domain Exposure: Opportunity to work on different product areas within the Customer Digital domain or explore related areas like data visualization or AI ethics in design.

• Continuous Learning: Utilize provided learning budgets and community support to stay abreast of evolving design trends, technologies, and industry best practices.

📝 Enhancement Note: This analysis extrapolates the career trajectory and impact based on the "Senior" title, the domain "Customer Digital and AI," and the company's scale. Growth opportunities are focused on typical progression paths for senior design roles within large organizations.

🌐 Work Environment

Office Type: Hybrid model with a requirement for 50% office presence. This suggests a blend of focused individual work at home and collaborative, in-person work within a corporate office environment.

Office Location(s): Eveleigh and Sydney, NSW, Australia. These are likely modern office spaces designed to foster collaboration and innovation.

Workspace Context:

• Collaborative Environment: The office space will likely feature open-plan areas, meeting rooms, and dedicated collaboration zones to support cross-functional teamwork and design critiques.

• Tools and Technology: Access to industry-standard design software (Figma, Adobe Creative Suite), prototyping tools, and potentially collaborative whiteboarding tools. High-speed internet and reliable IT infrastructure are expected.

• Team Interaction: Opportunities for spontaneous discussions, structured workshops, and team-building activities with Product Managers, Engineers, Content Designers, and other stakeholders.

Work Schedule: The role is full-time, implying a standard 40-hour work week. The hybrid arrangement offers flexibility in balancing remote and in-office work, allowing for dedicated time for deep work and focused collaboration.

📝 Enhancement Note: The "Hybrid (50% Office)" work arrangement is the primary driver for this section. The location implies a corporate setting common for large financial institutions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of CV and portfolio by a recruiter or hiring manager to assess experience, skills, and alignment with role requirements.

• Portfolio Presentation & Interview: Candidates will likely present a selection of their work, detailing their process, problem-solving approach, and impact. This will be followed by in-depth questions about their experience, design philosophy, and ability to collaborate.

• Skills-Based Assessment: Potentially a design challenge or case study, either take-home or conducted live, to evaluate practical design skills, problem-solving abilities, and strategic thinking within a given scenario.

• Team/Stakeholder Interviews: Meetings with Product Managers, Engineers, and potentially other designers or business stakeholders to assess cultural fit, collaborative capabilities, and communication skills.

• Final Interview: A discussion with senior leadership to confirm suitability for the senior role and discuss career aspirations.

Portfolio Review Tips:

• Curate Strategically: Select 3-4 projects that best showcase your end-to-end product design process, problem-solving skills, and measurable impact, particularly those relevant to complex systems or financial services.

• Tell a Story: For each project, clearly articulate the problem, your role and responsibilities, the design process undertaken (discovery, ideation, prototyping, testing, iteration), key decisions made, and the final outcome with quantifiable results.

• Highlight Craft and Detail: Ensure your UX flows, wireframes, and UI designs are polished, demonstrating attention to detail and an understanding of design systems and accessibility.

• Demonstrate Impact: Quantify results wherever possible (e.g., increased conversion rates, reduced task completion time, improved customer satisfaction scores). If exact metrics aren't available, explain the intended business or customer value.

• Be Prepared to Discuss: Beyond presenting, be ready to answer detailed questions about your decisions, challenges faced, how you collaborated with teams, and what you would do differently.

Challenge Preparation:

• Understand the Context: If a design challenge is provided, thoroughly understand the business objectives, user needs, and constraints.

• Structure Your Approach: Outline your process clearly – how you'll approach discovery, ideation, solution design, and validation.

• Focus on Process and Rationale: Demonstrate your thinking process and the rationale behind your design decisions, rather than just delivering a polished final UI.

• Consider Edge Cases and Scalability: Think about how your solution would scale and address potential edge cases or technical limitations.

• Practice Presentation: Be concise and articulate when presenting your solution, focusing on the key aspects and justifying your choices.

📝 Enhancement Note: This section provides actionable advice tailored for a Senior Product Designer applying to a large enterprise, focusing on portfolio presentation, interview strategies, and potential design challenges, all within the context of financial services and agile development.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Expected to be the primary tool for UI design, prototyping, and collaboration. Proficiency is essential.

• Adobe Creative Suite: May be used for supporting design tasks, asset creation, or specific visual design work.

• Prototyping Tools: Beyond Figma, potentially specialized tools for advanced prototyping or user testing.

Analytics & Reporting:

• Usage Funnel Data Tools: To analyze user journeys and identify drop-off points.

• A/B Testing Platforms: To conduct experiments and validate design hypotheses.

• Data Analysis Tools: General familiarity with tools that provide insights into user behavior and product performance.

CRM & Automation:

Integration & Collaboration:

• Jira/Confluence: Common tools for agile project management and documentation, essential for collaborating with engineering and product teams.

• Collaboration Platforms: Tools like Slack or Microsoft Teams for daily communication.

📝 Enhancement Note: The required tools are explicitly mentioned (Figma, Adobe Creative Suite, HTML, CSS). The rest are inferred based on the role's responsibilities within an agile, data-driven product development environment in a large financial institution.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and solving customer problems through design.

• Collaboration: Valuing teamwork, open communication, and shared ownership across functions.

• Excellence & Craft: Striving for high-quality design execution, attention to detail, and a polished user experience.

• Innovation & Learning: Embracing new technologies (like AI), a "test and learn" mindset, and continuous improvement.

• Impact-Driven: Focusing on delivering measurable value to both customers and the business through design solutions.

Collaboration Style:

• Cross-Functional Integration: Working seamlessly within product squads, bridging the gap between user needs, business goals, and technical feasibility.

• Constructive Feedback: Actively participating in design critiques and agile ceremonies, providing and receiving actionable feedback to elevate the quality of work.

• Knowledge Sharing: Contributing to the design system and participating in community forums to share best practices and foster collective growth.

• Proactive Communication: Regularly engaging with stakeholders to ensure alignment, manage expectations, and advocate for user needs.

📝 Enhancement Note: Values and collaboration style are inferred from the job description's emphasis on "customer-centricity," "collaboration," "design system," "test and learn," and working within agile, cross-functional teams.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Complexity: Designing for intricate financial systems and regulatory requirements while simplifying them for end-users.

• Balancing Stakeholder Needs: Effectively managing diverse expectations from Product, Engineering, Legal, Risk, and Business SMEs.

• Driving Adoption of New Technologies: Integrating emerging AI capabilities into user-friendly and trustworthy experiences.

• Maintaining Design Consistency: Ensuring a cohesive user experience across a vast product portfolio and evolving design system.

• Measuring Impact in a Large Organization: Establishing clear metrics and effectively communicating the value of design initiatives within a large enterprise.

Learning & Development Opportunities:

• Financial Services Design Expertise: Gaining deep domain knowledge in banking, financial products, and customer behavior.

• AI in Design: Exploring the application of AI in user experience and product development.

• Design Leadership: Developing skills in strategic planning, team mentorship, and influencing product roadmaps.

• Advanced Design Systems: Contributing to and potentially leading the evolution of a large-scale design system.

• Industry Conferences & Certifications: Utilizing learning budgets to attend relevant design conferences or pursue specialized certifications.

📝 Enhancement Note: Challenges and growth opportunities are derived from the role's context: a senior position in a large financial institution working with complex systems and emerging technologies.

💡 Interview Preparation

Strategy Questions:

• How would you approach designing a new feature for account management that leverages AI to provide personalized financial insights?

• Describe a time you had to balance conflicting stakeholder requirements. How did you navigate this, and what was the outcome?

• Walk us through a complex system you designed. What were the key challenges, and how did you ensure scalability and maintainability?

Company & Culture Questions:

• What interests you most about designing for Commonwealth Bank's digital banking products?

• How do you approach collaborating with product managers and engineers in an agile environment?

• How do you measure the success of your design work, and what metrics do you prioritize?

Portfolio Presentation Strategy:

• Structure: Begin with a brief company/product overview, then dive into 1-2 key projects. For each project, clearly define the problem, your role, the process, your solutions, and the impact.

• Focus on Process: Emphasize your thought process, decision-making, and how you adapted to challenges. Use visuals (flows, wireframes, mockups) to illustrate your points.

• Quantify Impact: Where possible, present metrics that demonstrate the success of your designs. If not, articulate the intended business value.

• Highlight Collaboration: Be ready to discuss how you worked with cross-functional teams and managed feedback.

• Q&A: Prepare thoughtful questions for the interviewers about the team, challenges, and company culture.

📝 Enhancement Note: Interview questions are designed to probe the candidate's strategic thinking, problem-solving skills, collaboration abilities, and alignment with the company's focus on digital banking, AI, and agile methodologies.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your CV and a link to your portfolio through the provided application link.

• Portfolio Customization: Ensure your portfolio prominently features end-to-end case studies demonstrating your process, problem-solving skills, and measurable impact, with a focus on complex digital products and ideally financial services.

• Resume Optimization: Highlight your 7+ years of experience, specific contributions to product strategy, leadership in design discovery and delivery, and proficiency in key tools like Figma. Use keywords from the job description.

• Interview Preparation: Practice articulating your design philosophy, presenting your portfolio projects concisely, and preparing answers to strategy and behavioral questions, focusing on collaboration and impact.

• Company Research: Familiarize yourself with Commonwealth Bank's digital offerings, their stated mission, and any recent news related to their digital transformation or AI initiatives to demonstrate genuine interest and understanding.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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