Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer Company: AXS Location: Los Angeles, California Job Type: Full-Time Category: Product Design Date Posted: November 19, 2025 Experience Level: 5-10 Years Remote Status: On-site

🚀 Role Summary

• Lead the discovery, design, and development of complex enterprise platform features, ensuring intuitive and user-centric experiences.
• Champion user-centered design principles by deeply understanding user motivations and pain points to inform innovative solutions.
• Act as a design system steward, ensuring consistency and scalability across all product interfaces.
• Collaborate closely with product management, engineering, and other stakeholders to translate business objectives and user needs into elegant design solutions.

📝 Enhancement Note: While the role is "Senior Product Designer," the provided description emphasizes leadership in design, influencing strategic decisions, and providing feedback to other designers, suggesting a role that extends beyond individual contribution to mentorship and strategic input within the product development lifecycle. This aligns with a senior-level position requiring significant autonomy and influence.

📈 Primary Responsibilities

• Lead the entire design lifecycle from ideation and research to high-fidelity mockups and prototyping for both new and existing product features.
• Design interfaces that are simple, functional, and aesthetically pleasing for complex enterprise systems, ensuring a seamless user experience for customers and clients.
• Actively contribute to and maintain the company's design system, ensuring UI consistency, scalability, and adherence to brand guidelines.
• Conduct and synthesize quantitative and qualitative user research to uncover insights that drive informed design decisions and product strategy.
• Influence the future vision and strategic direction of products by presenting well-reasoned design proposals and insights to product and executive teams.
• Provide constructive and impactful feedback to other designers, fostering skill development and a collaborative design culture within the team and across adjacent product areas.
• Ensure product designs meet rigorous criteria for efficiency, effectiveness, and user satisfaction, adhering to established usability standards.
• Research and integrate industry trends and emerging technologies into the design process to keep AXS at the forefront of innovation.
• Actively solicit and incorporate peer and stakeholder feedback, driving iterative improvements based on received insights to enhance design quality.

📝 Enhancement Note: The responsibilities highlight a blend of hands-on design execution, strategic influence, and team mentorship. The emphasis on leading discovery, influencing vision, and providing feedback to other designers indicates a senior individual contributor role with leadership expectations, rather than a pure management position. This requires strong problem-solving skills and the ability to articulate design rationale effectively.

🎓 Skills & Qualifications

Education: While specific educational requirements are not detailed, a Bachelor's degree in Design, Human-Computer Interaction, or a related field is typically expected for senior roles. Equivalent practical experience will also be considered.

Experience: 4-6 years of relevant product design experience, with a strong preference for candidates who have worked within the ticketing or live entertainment industry.

Required Skills:

• Proven experience in leading the design of complex enterprise-level digital products.
• A strong portfolio showcasing an advanced understanding of information hierarchy, business objectives, user-centered design principles, and a sophisticated aesthetic sense.
• Expertise in conducting and synthesizing user research (both quantitative and qualitative) to inform design decisions.
• Advanced knowledge of industry-standard design and prototyping tools, with a specific emphasis on Figma.
• Deep understanding of UX principles, usability standards, and best practices for enterprise software design.
• Proficiency in collaborating within cross-functional teams, including product managers, developers, and stakeholders, throughout the product development lifecycle.
• Excellent written and verbal communication skills, with a demonstrated ability to articulate and defend design decisions with clear rationale.
• Expert-level understanding of the end-to-end design and product development processes.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for documentation and communication.
• Familiarity with web site structure, functionality, and how web-based technologies (HTML, CSS, AJAX) apply to design.

Preferred Skills:

• Experience specifically within the ticketing or live entertainment industry.
• Experience acting as a steward for a design system, contributing to its growth and maintenance.
• Experience presenting design concepts and research findings to executive-level stakeholders.
• Knowledge of emerging technologies and their potential impact on user experience within the live event sector.

📝 Enhancement Note: The requirement for 4-6 years of experience, coupled with the emphasis on leading design, influencing strategy, and providing feedback to peers, strongly suggests a senior individual contributor role. The preference for ticketing industry experience indicates a desire for domain-specific knowledge that can accelerate impact. The mention of "advanced understanding" and "expert understanding" across several areas reinforces the senior nature of the position.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio demonstrating exceptional UI/UX design skills for complex enterprise platforms.
• Case studies that clearly articulate the problem statement, your design process, key decisions made, and the resulting impact on user experience and business objectives.
• Examples showcasing your ability to translate intricate business requirements and user needs into simple, intuitive, and elegant design solutions.
• Demonstration of your understanding of information hierarchy, user flows, wireframing, prototyping, and visual design principles.
• Evidence of your experience in applying and contributing to design systems, showcasing consistency and scalability in your work.

Process Documentation:

• Showcase your approach to user research methodologies, including how you gather insights and translate them into actionable design strategies.
• Provide examples of how you collaborate with cross-functional teams (product managers, engineers) throughout the design and development process, highlighting your communication and feedback mechanisms.
• Illustrate your understanding of iterative design through examples of how you incorporate feedback and conduct usability testing to refine designs.
• Demonstrate your familiarity with agile development cycles and how design integrates within these fast-paced environments.

📝 Enhancement Note: For a Senior Product Designer role, the portfolio is paramount. The expectation is not just to see polished UIs, but to understand the candidate's strategic thinking, problem-solving process, and ability to drive user-centered outcomes within a business context. The emphasis on enterprise platforms and design systems indicates a need for structured, scalable design work.

💵 Compensation & Benefits

Salary Range: $108,405 - $155,000 annually.

Benefits:

• Health & Wellness: Comprehensive medical, dental, and vision insurance; flexible spending and health savings account options; wellness offerings.
• Time Off: Paid holidays, vacation time, and sick time.
• Financial Security: 401k plan with a current employer match of 3%, company-paid basic life insurance, and voluntary life insurance.
• Family Support: Parental leave.
• Immediate Eligibility: Full-time employees are eligible for these benefits on their first day of employment.

Working Hours: This is a full-time position, typically involving 40 hours per week, with an on-site work arrangement in Los Angeles.

📝 Enhancement Note: The salary range provided is specific and should be considered a strong indicator of the compensation expectations for this senior-level role in the Los Angeles market. The benefits package is comprehensive, with immediate eligibility being a significant perk. The on-site requirement is clearly stated.

🎯 Team & Company Context

🏢 Company Culture

Industry: Live Entertainment & Ticketing Technology. AXS operates within the dynamic and fast-paced live event industry, connecting fans with artists, teams, and events globally. They are a subsidiary of AEG, a major player in sports and entertainment. Company Size: AXS employs over 900 professionals worldwide. This mid-to-large size offers the stability of a larger organization with opportunities for impact. Founded: AXS was founded in 2011. This relatively young company history suggests a culture that is likely innovative, adaptable, and focused on evolving the industry.

Team Structure:

• The design team, while not explicitly detailed in size, is described as "fun, dynamic and creative."
• This Senior Product Designer will collaborate closely with cross-functional teams, including product managers, developers, project managers, and other direct stakeholders, indicating a highly collaborative environment.
• The role also involves providing feedback to other designers on adjacent product teams, suggesting a matrixed or community-of-practice model for design collaboration.

Methodology:

• AXS emphasizes a user-centric approach, focusing on improving the fan experience and providing game-changing solutions.
• The design process involves a strong reliance on quantitative and qualitative research to inform decisions.
• There's a clear emphasis on innovation, pushing the industry forward, and leveraging technology to enhance live entertainment experiences.
• A commitment to a data-driven approach is evident through the need to analyze research and measure product effectiveness and user satisfaction.

Company Website: https://solutions.axs.com/

📝 Enhancement Note: AXS positions itself as an innovator in the live entertainment technology space, leveraging its connection to AEG to provide significant global reach. The culture is described as passionate, energetic ("Fanatix"), and collaborative, with an emphasis on improving the fan experience. The "extraordinary people" and "meaningful mission" highlight a focus on employee engagement and purpose-driven work.

📈 Career & Growth Analysis

Operations Career Level: This role is designated as "Senior Product Designer," indicating a mid-to-senior level position. It requires significant experience, autonomy, and the ability to influence product direction and mentor junior designers. The scope involves leading design initiatives and significantly impacting the enterprise platform's user experience.

Reporting Structure: While not explicitly stated, a Senior Product Designer typically reports to a Design Lead, Product Design Manager, or potentially a Director of Product. They will work closely with Product Managers and Engineering Leads.

Operations Impact: The Senior Product Designer's impact is crucial for enhancing the user experience of AXS's enterprise platform. This platform supports critical business functions for venues, sports teams, and event organizers, directly affecting their operational efficiency, client satisfaction, and ultimately, their ability to sell tickets and manage events. By creating intuitive and effective designs, the Senior Product Designer contributes to streamlining these operations, improving client retention, and reinforcing AXS's market position.

Growth Opportunities:

• Leadership & Mentorship: Opportunity to lead design initiatives, influence product strategy, and mentor other designers, potentially paving a path towards a Lead Designer or Design Manager role.
• Skill Specialization: Deepen expertise in enterprise UX, design systems, and user research within the unique context of the live entertainment industry.
• Industry Exposure: Gain extensive experience in the ticketing and live events sector, a niche but significant part of the broader entertainment industry.
• Cross-Functional Development: Enhance collaboration skills with product, engineering, and business stakeholders, fostering a holistic understanding of product development.
• Learning & Development: AXS offers opportunities for learning and leveling up through training and education reimbursement, supporting continuous professional growth.

📝 Enhancement Note: The "Senior" title is well-supported by the responsibilities and expectations. The growth opportunities focus on leadership, specialized domain expertise, and continuous learning, aligning with typical career trajectories for senior design professionals. The impact on the enterprise platform highlights the strategic importance of this role beyond just aesthetics.

🌐 Work Environment

Office Type: The role is explicitly stated as "On-site" within Los Angeles, California. This suggests a traditional office environment where in-person collaboration is valued.

Office Location(s): Headquartered in Downtown Los Angeles, California. This central location likely offers access to public transportation and a vibrant urban setting.

Workspace Context:

• The environment is described as "fun, dynamic and creative," fostering collaboration and innovation.
• As an on-site role, expect opportunities for spontaneous interactions, whiteboard sessions, and direct feedback with colleagues across product, design, and engineering.
• The company likely provides standard office amenities and the necessary tools and technology for design work, including access to design software and potentially collaborative hardware.
• There will be regular interaction with designers on adjacent product teams, promoting a strong internal design community.

Work Schedule: Standard full-time working hours are implied (40 hours/week). While not explicitly stated, enterprise design roles often require flexibility to meet project deadlines, but the core schedule is expected to be during business hours in the Los Angeles time zone.

📝 Enhancement Note: The on-site requirement in a dynamic Los Angeles office environment suggests a collaborative and interactive workspace. This is beneficial for design roles that thrive on team synergy, informal feedback, and direct communication. The emphasis on "extraordinary people" and a "fun" environment points to a positive, engaging office culture.

📄 Application & Portfolio Review Process

Interview Process:

• Stage 1: Preliminary Interview (20-30 min, virtual): A screening call, likely with an HR representative or recruiter, to assess basic qualifications, cultural fit, and interest. Be prepared to briefly articulate your experience and why you're interested in AXS.
• Stage 2: Hiring Manager Interview (30 min, virtual): A deeper dive into your experience, design philosophy, and approach to problem-solving. Focus on how your skills align with the core responsibilities mentioned.
• Stage 3: In-Person Panel Interview (1 hour): This stage will likely involve meeting with a group of stakeholders, including designers, product managers, and potentially engineers. Prepare to discuss your portfolio in detail and answer behavioral and situational questions.
• Stage 4: Virtual Stakeholder Interview (45 min): Further discussion with key stakeholders to assess alignment and impact.
• Stage 4: Virtual VP Interview (30 min): A final conversation, likely with a VP of Product or Design, to evaluate strategic thinking, leadership potential, and overall fit.

Portfolio Review Tips:

• Curate Strategically: Select 3-4 of your strongest, most relevant projects that showcase your enterprise design experience, your process, and your ability to solve complex problems. Prioritize projects that align with AXS's mission and industry.
• Tell a Story: For each project, clearly articulate the problem, your specific role and contributions, the design process you followed (research, ideation, iteration, testing), the solutions you developed, and the measurable outcomes or impact. Use visuals effectively.
• Highlight Enterprise & Design Systems: Given the role's focus, ensure your portfolio demonstrates experience with complex enterprise platforms and, if applicable, your involvement with design systems (creation, contribution, or application).
• Quantify Impact: Wherever possible, use data and metrics to demonstrate the success of your designs (e.g., improved conversion rates, reduced task completion time, increased user satisfaction scores).
• Prepare to Discuss: Be ready to walk through your portfolio, answer in-depth questions about your decisions, and justify your design choices.

Challenge Preparation:

• While a specific design challenge is not outlined, expect to be asked behavioral questions about past projects, conflict resolution, collaboration, and how you handle ambiguity.
• Be prepared for scenario-based questions related to designing for complex enterprise systems or addressing user pain points within the ticketing/live event context.
• Practice articulating your design rationale clearly and concisely, especially for the in-person panel and VP interviews.

📝 Enhancement Note: The multi-stage interview process, including an in-person component, is standard for senior roles. The emphasis on portfolio review means candidates must meticulously prepare their case studies, focusing on demonstrating strategic thinking, process, and measurable impact, especially within an enterprise and design system context.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Explicitly mentioned as a required skill for advanced knowledge. This will be essential for wireframing, prototyping, and high-fidelity design.
• Other Industry Standard Design Tools: This implies familiarity with tools beyond Figma, potentially including Sketch, Adobe Creative Suite (Illustrator, Photoshop), or prototyping tools like InVision or ProtoPie.
• Design Systems: Experience with creating, maintaining, or heavily utilizing design systems is a key requirement, indicating a need for structured design at scale.

Analytics & Reporting:

• While not explicitly listed as required design tools, a Senior Product Designer needs to understand how to leverage analytics data. Familiarity with tools used for A/B testing, user behavior tracking (e.g., Google Analytics, Amplitude, Mixpanel), and performance dashboards would be beneficial.

CRM & Automation:

• Understanding of how designs integrate with CRM systems (e.g., Salesforce, though less direct for a designer) and automation workflows is useful, especially for enterprise platforms. This involves designing interfaces that support efficient data input and process automation.
• Microsoft Applications: Proficiency in Word, Excel, and Outlook is listed, indicating their use for documentation, data analysis, and communication.

📝 Enhancement Note: Figma is the highlighted design tool. The requirement for "advanced knowledge" suggests proficiency beyond basic usage. Experience with design systems is critical for maintaining consistency across AXS's enterprise platform. Familiarity with web technologies like HTML and CSS is also noted, indicating a need for designers to understand implementation constraints and possibilities.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value is understanding and championing the user's perspective to create intuitive and satisfying experiences.
• Innovation & Evolution: AXS strives to "push the industry forward" and "lead the evolution," valuing forward-thinking and creative problem-solving.
• Collaboration & Teamwork: The description emphasizes working closely with cross-functional teams and providing feedback to peers, indicating a strong collaborative ethos.
• Impact & Efficiency: Designs must be efficient, effective, and contribute to positive business outcomes and user satisfaction.
• Passion for Live Entertainment: A shared enthusiasm for connecting fans with artists and teams likely permeates the company culture.

Collaboration Style:

• Cross-Functional Partnership: Close working relationships with Product Management and Engineering are essential for translating user needs and business goals into viable product solutions.
• Design Community & Feedback: A culture of sharing and providing constructive feedback among designers is encouraged, fostering collective growth and design quality.
• Stakeholder Engagement: Proactive engagement with various stakeholders to gather input, present designs, and ensure alignment across the organization.
• Data-Informed Decisions: A collaborative approach that leverages both quantitative and qualitative data to validate design decisions and iterate effectively.

📝 Enhancement Note: The company values are deeply intertwined with its mission in the live entertainment industry and its approach to product development. A collaborative, user-focused, and innovative culture is paramount. The emphasis on "extraordinary people" and "meaningful mission" suggests a desire for employees who are not only skilled but also passionate about their work and the company's purpose.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complex Enterprise Systems: Balancing sophisticated functionality with intuitive user experiences for professional clients (venues, promoters) requires deep understanding and effective simplification.
• Cross-Functional Alignment: Ensuring buy-in and seamless integration of designs across diverse teams (product, engineering, marketing, sales) can be challenging.
• Balancing User Needs with Business Objectives: Navigating competing priorities to deliver designs that satisfy both end-users and business goals.
• Staying Ahead of Industry Trends: Continuously researching and integrating emerging technologies and design patterns in a rapidly evolving entertainment and tech landscape.
• Mentoring and Leading: Effectively guiding and providing feedback to other designers while managing personal design contributions.

Learning & Development Opportunities:

• Advanced Design Skills: Opportunity to hone skills in complex UX, design systems, and user research within a specialized industry context.
• Strategic Influence: Develop capabilities in product strategy, influencing executive decisions, and driving design vision.
• Industry Expertise: Gain deep knowledge of the live entertainment and ticketing technology sector.
• Leadership Development: Grow leadership potential through mentorship and leading design initiatives, with potential pathways to senior or management roles.
• Training & Education: AXS supports continuous learning through training and education reimbursement programs.

📝 Enhancement Note: The challenges are typical for a senior role in a complex tech environment, requiring strong problem-solving skills and strategic thinking. The growth opportunities are well-defined, focusing on skill advancement, leadership, and industry specialization, providing a clear career trajectory within AXS.

💡 Interview Preparation

Strategy Questions:

• Design Process & Problem-Solving: "Walk me through a complex enterprise design project from your portfolio. What was the problem, what was your process, what were the key decisions, and what was the outcome?" (Focus on structure, user-centricity, and measurable impact).
• Design Systems & Scalability: "Describe your experience with design systems. How have you contributed to or utilized one? How do you ensure design consistency across a large platform?" (Highlight your understanding of scalability and governance).
• Collaboration & Influence: "How do you collaborate with product managers and engineers? Describe a time you had to influence stakeholders to adopt your design recommendations." (Prepare examples demonstrating communication, negotiation, and advocacy).
• User Research & Data: "How do you incorporate user research and data into your design decisions? Give an example of how research changed your initial design direction." (Show your analytical and empathetic approach).

Company & Culture Questions:

• "What do you know about AXS and the live entertainment industry?" (Research AXS's mission, products, competitors, and recent news. Understand AEG's role).
• "What excites you about this Senior Product Designer role specifically at AXS?" (Connect your skills and aspirations to the company's mission and the role's responsibilities).
• "How do you approach giving and receiving feedback?" (Align your style with the team's collaborative and iterative culture).
• "Describe your ideal work environment and how you contribute to a positive team dynamic." (Emphasize collaboration, creativity, and a passion for the industry).

Portfolio Presentation Strategy:

• Structure: For each case study, follow a clear narrative: Problem/Opportunity -> Your Role -> Process -> Solution -> Outcome/Impact.
• Visuals: Use high-quality mockups, wireframes, user flows, and research artifacts to illustrate your process and final designs.
• Storytelling: Frame your projects as stories, highlighting the challenges and how you overcame them with thoughtful design solutions.
• Quantification: Back up your claims with data. If you don't have hard metrics, discuss anticipated impact or qualitative user feedback.
• Conciseness: Be mindful of time. Practice presenting each project within 5-10 minutes to allow for discussion.

📝 Enhancement Note: The interview process is structured to assess a candidate's design expertise, strategic thinking, collaboration skills, and cultural fit. Candidates should prepare thoroughly by researching AXS, understanding the nuances of enterprise design in the live entertainment sector, and practicing articulating their portfolio and design rationale with clarity and confidence.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided link on the Greenhouse job board.
• Portfolio Customization: Ensure your portfolio is up-to-date and prominently features 3-4 strong case studies demonstrating your experience with complex enterprise platforms, design systems, and user-centered design methodologies. Tailor the selection to highlight relevant skills for AXS.
• Resume Optimization: Update your resume to mirror the keywords and requirements listed in the job description, emphasizing "Senior Product Designer," "enterprise platform," "user-centered design," "design systems," "Figma," and "user research." Quantify achievements where possible.
• Interview Preparation: Practice articulating your design process, key decisions, and project outcomes. Prepare specific examples for behavioral questions related to collaboration, feedback, and problem-solving. Be ready to discuss your portfolio in detail.
• Company Research: Thoroughly research AXS, its products, its parent company AEG, and the live entertainment industry. Understand their mission, values, and recent developments to articulate your interest and cultural fit effectively.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.