Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer

Company: Axon

Location: Ho Chi Minh City, Vietnam

Job Type: Full-Time

Category: Product Design / User Experience

Date Posted: 2026-02-09

Experience Level: 5-10 Years

Remote Status: Hybrid

🚀 Role Summary

• This Senior Product Designer role focuses on owning key product areas within Axon Records, a state-of-the-art records management system designed to streamline officer workflows and enhance community engagement.

• The position requires a strategic contributor who can influence product direction, execute an end-to-end design process, and leverage user research and data to inform design decisions.

• A significant aspect of the role involves designing for multi-modal experiences across mobile and desktop platforms, simplifying complex workflows into intuitive and scalable solutions.

• The designer will be instrumental in responsibly integrating AI and Machine Learning into user experiences, ensuring transparency, trust, and usability for law enforcement officers.

📝 Enhancement Note: This role is specifically designed for a Senior Product Designer to lead design initiatives within Axon's Records Management System, a critical component of their mission to Protect Life. The emphasis on enterprise software, complex workflows, and AI integration points towards a need for a designer with a strong understanding of B2B SaaS products and a passion for solving real-world problems for public safety professionals. The hybrid work model in Ho Chi Minh City suggests a need for strong independent work habits and effective remote collaboration skills.

📈 Primary Responsibilities

• Product Area Ownership: Take full ownership of designated product areas within the Axon Records platform, from ideation through to successful implementation, ensuring alignment with strategic product goals and user needs.

• End-to-End Design Execution: Lead and execute the complete design lifecycle, including user research, discovery, wireframing, prototyping, usability testing, and collaborating with engineering for final delivery, ensuring a high-quality user experience.

• User Research & Insights: Partner with Product Managers to design and conduct user research initiatives, gathering actionable insights that directly inform and validate design decisions, and drive iterative improvements.

• Strategic Product Contribution: Collaborate closely with Product Management to influence the overall product strategy, contribute to roadmaps, and prioritize design investments that deliver maximum user and business value.

• AI & ML Integration Design: Design intuitive and responsible user experiences that leverage AI and Machine Learning, with a focus on clear communication of AI functionality, transparency, and building user trust.

• Cross-Functional Collaboration: Work effectively with Product Managers, Engineers, and fellow Designers, navigating time zone differences to foster strong working relationships and ensure seamless product development.

• Multi-Modal Experience Design: Create cohesive and user-friendly design solutions that span across mobile and desktop platforms, catering to the diverse needs and contexts of law enforcement officers.

• Complexity Simplification: Translate complex operational workflows and data-heavy processes into simple, scalable, and intuitive user interfaces and experiences.

• Stakeholder Communication: Clearly and effectively present design concepts, user research findings, and product ideas to various stakeholders to build consensus and gain buy-in.

📝 Enhancement Note: The responsibilities highlight a need for a designer who can not only execute design tasks but also act as a product owner for their design areas, influencing strategy and deeply understanding the user context of law enforcement. The emphasis on AI integration and complex workflow simplification points towards a need for advanced problem-solving skills and a mature design process.

🎓 Skills & Qualifications

Education: Bachelor’s degree in Interaction Design, Graphic Design, Industrial Design, Human-Computer Interaction (HCI), or a related field.

Experience:

• 5+ years of professional product design experience.

• At least 2 years of experience leading major design initiatives or product areas.

Required Skills:

• User-Centered Design Mastery: Proven ability to apply user-centered design processes and methodologies throughout the product definition, design, and development stages.

• End-to-End Design Process: Hands-on experience across all phases of the design process, including user research, sketching, wireframing, high-fidelity mockups, prototyping, and usability testing.

• Enterprise Software Design: Demonstrated experience in designing complex enterprise software solutions or intricate consumer workflows, understanding the nuances of these environments.

• Cross-Functional Collaboration: Strong passion for early product definition and a proven ability to collaborate effectively with Product Management and Engineering teams.

• Prototyping & Conceptualization: Excellent conceptual abilities with a track record of rapidly prototyping and iterating on designs to effectively communicate ideas and solutions.

• Communication Excellence: Exceptional written and verbal communication skills, capable of articulating design decisions clearly and persuasively to diverse audiences.

• Design Tool Proficiency: Highly skilled in current industry-standard design tools (Figma preferred) and adaptable to learning new technologies.

• Versatile Team Player: Ability to work independently, thrive in a collaborative team setting, and adapt to leading initiatives or supporting others as needed.

• Curiosity & Adaptability: A strong sense of curiosity and an eagerness to explore new challenges, opportunities, and emerging design technologies.

Preferred Skills:

• Familiarity with AI and Machine Learning concepts and their application in user experience design.

• Experience designing for both mobile and desktop platforms.

• Experience with user research methodologies and data analysis.

• Enthusiasm for exploring emerging design technologies and trends.

📝 Enhancement Note: The requirements emphasize a blend of strategic thinking, hands-on design execution, and strong collaborative skills, particularly for enterprise-level software. The preference for Figma and an openness to new technologies indicates a forward-thinking design team.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Comprehensive Case Studies: Showcase detailed case studies that illustrate your entire design process, from problem definition and user research to solution design and outcomes.

• Problem-Solving Examples: Highlight instances where you solved complex user problems, particularly within enterprise software or intricate workflow environments.

• User Research Integration: Demonstrate how user research and data were leveraged to inform design decisions and iterate on solutions, providing tangible examples.

• Cross-Functional Collaboration: Include examples that show your collaborative approach with Product Managers and Engineers, illustrating how you brought designs to life.

• AI/ML Design Examples (if available): If you have experience designing with AI/ML, showcase how you approached transparency, trust, and usability.

Process Documentation:

• Workflow Design & Optimization: Present examples of how you've mapped, analyzed, and optimized complex workflows to improve user efficiency and effectiveness.

• System Implementation: Detail your involvement in the implementation phase of designs, including collaboration with engineering and ensuring design fidelity.

• Metrics & Outcomes: Clearly articulate the impact of your designs, using relevant metrics and data to demonstrate improvements in user experience, efficiency, or key business objectives.

📝 Enhancement Note: A strong portfolio is critical for this role, as it will be the primary tool for assessing design thinking, process rigor, and the ability to solve complex problems. Candidates should be prepared to discuss their design choices, research methodologies, and the impact of their work in detail.

💵 Compensation & Benefits

Salary Range:

Based on industry standards for a Senior Product Designer with 5-10 years of experience in a major tech hub like Ho Chi Minh City, a competitive salary range would typically fall between VND 40,000,000 to VND 70,000,000 per month, depending on specific experience, qualifications, and negotiation.

📝 Enhancement Note: This salary range is an estimate based on general market data for senior-level design roles in Vietnam and is subject to change based on Axon's specific compensation structure, internal leveling, and the candidate's unique qualifications. The final offer will be determined by the hiring team.

Benefits:

• Comprehensive Health Coverage: Medical, Dental, and Vision Insurance plans to support employee well-being.

• Generous Time Off: A robust Paid Time Off (PTO) policy providing ample opportunities for rest and rejuvenation.

• Performance Incentives: Eligibility for Bonuses based on individual and company performance.

• Daily Perks:

  • Lunch allowance to support daily meals.
  • Cell phone stipend for communication needs.
  • Stocked fridges and pantries with free coffee, cold beverages, and snacks.

• Professional Development:

  • Free LinkedIn Learning or Udemy account for continuous skill enhancement.
  • Access to a free LinkedIn Learning account or Udemy account for continuous skill enhancement.

• Well-being Support:

  • Access to 24/7 online emotional and mental support services.
  • Gym membership to promote physical health.

• Convenience & Community:

  • Free parking at the office.

Working Hours:

• Standard working hours are typically 40 hours per week.

• The role follows a hybrid schedule: 4 days in the Ho Chi Minh City office (Tuesdays-Fridays) and 1 day remote (Mondays).

• Flexibility is expected, especially when collaborating with teams across different time zones.

📝 Enhancement Note: The benefits package is comprehensive, offering a mix of traditional health and time-off benefits, alongside unique perks like a lunch allowance, stocked pantries, and professional development resources, indicating a focus on employee well-being and growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, Public Safety Software, Hardware & Cloud Solutions. Axon operates at the intersection of law enforcement technology, providing a comprehensive ecosystem of devices, software, and services aimed at enhancing safety and justice.

Company Size: Axon is a publicly traded company (NASDAQ: AXON) with a significant global presence, indicating a mature organization with established processes but also a drive for innovation. The company size suggests opportunities for career growth and impact within a large, dynamic organization.

Founded: Axon was founded in 1993, giving it a long history and deep expertise in its field. This longevity suggests stability and a proven track record in developing and delivering critical technology solutions.

Team Structure:

• Design Team: The design team likely comprises designers with various specializations, reporting to a Design Manager. This role is based in the Ho Chi Minh City office.

• Cross-Functional Collaboration: The Senior Product Designer will work closely with Product Managers and Engineers, both locally in Ho Chi Minh City and remotely in the US, requiring strong asynchronous communication and collaboration skills.

• Reporting: This role reports to a Design Manager and does not have direct reports.

Methodology:

• User-Centricity: Axon emphasizes deeply understanding their customers, law enforcement officers, through direct engagement, ride-alongs, and continuous feedback loops.

• Data-Driven Decisions: User research and data are critical inputs for informing design decisions and iterating on solutions.

• Agile Development: While not explicitly stated, the nature of software development implies an agile or iterative approach to product development, where designers work closely with engineering.

• AI Integration: A key focus is on thoughtfully integrating AI and ML, prioritizing transparency, trust, and usability.

Company Website: https://www.axon.com/

📝 Enhancement Note: Axon's culture is built around a strong mission ("Protect Life"), emphasizing collaboration, candor, and customer empathy. The company actively seeks to understand its users through direct interaction, which is crucial for designing effective enterprise software for law enforcement. The Ho Chi Minh City office signifies a growing international presence and collaboration model.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Product Designer role, indicating a mid-to-senior level position. It requires a demonstrated ability to lead design initiatives, own significant product areas, and contribute to product strategy. This level typically involves mentoring junior designers and influencing design best practices.

Reporting Structure: The Senior Product Designer reports to a Design Manager. This structure offers guidance and mentorship while allowing for significant autonomy in their assigned product areas. Collaboration with Product Management and Engineering teams is a key part of the role.

Operations Impact: The Senior Product Designer will have a direct impact on the usability, efficiency, and effectiveness of Axon Records, a critical system for law enforcement officers. By simplifying complex workflows and integrating AI thoughtfully, this role contributes to officer safety, community engagement, and the overall mission of "Protect Life."

Growth Opportunities:

• Design Leadership: Potential to grow into a lead designer role, mentoring other designers, and taking on larger, more strategic product domains.

• Specialization: Opportunity to deepen expertise in enterprise software design, AI-driven user experiences, or specific areas of public safety technology.

• Cross-Functional Mobility: Potential to move into product management or other design-adjacent roles within Axon, leveraging deep product and user understanding.

• Continuous Learning: Access to LinkedIn Learning/Udemy and exposure to emerging design technologies supports ongoing skill development and career advancement.

📝 Enhancement Note: This role offers a clear path for career progression within product design, with opportunities to take on more responsibility and leadership. The focus on enterprise software and AI provides a specialized skillset that is highly valuable in the tech industry.

🌐 Work Environment

Office Type: The Ho Chi Minh City office is described as a place for in-person collaboration, mentorship, and shared success. It likely offers a modern workspace designed to foster teamwork. The hybrid model balances this with remote flexibility.

Office Location(s): The role is based in the Ho Chi Minh City office. Specific details about the office location within the city would typically be provided during the interview process.

Workspace Context:

• Collaborative Hub: The office environment is designed for meaningful teamwork, encouraging interaction with colleagues, including other designers, PMs, and engineers.

• Tools & Technology: Access to the latest design tools, including Figma, and an environment that encourages exploration of new technologies.

• Team Interaction: Regular opportunities for in-person collaboration, mentorship, and shared learning experiences on Tuesdays through Fridays.

Work Schedule:

• A hybrid schedule (4 days in-office, 1 day remote) is standard.

• The work week is generally 40 hours, with an expectation of flexibility to accommodate collaboration with teams in different time zones (e.g., US-based colleagues).

📝 Enhancement Note: The emphasis on in-person collaboration four days a week suggests that Axon values face-to-face interaction for ideation, problem-solving, and team building. The Ho Chi Minh City office is positioned as a key hub for innovation and teamwork within the company's global structure.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and resume.

• Portfolio Review & Discussion: Expect to present your portfolio, discussing your design process, key projects, and problem-solving approach. This is a critical stage to showcase your skills and experience.

• Design Challenge/Case Study: You may be asked to complete a design exercise or present a case study that simulates a real-world problem relevant to Axon Records.

• Cross-Functional Interviews: Interviews with Product Managers and Engineers to assess your collaboration skills, technical understanding, and ability to work within a team.

• Hiring Manager Interview: A final interview with the Design Manager to discuss your fit with the team, career aspirations, and overall suitability for the role.

Portfolio Review Tips:

• Curate Effectively: Select 3-4 of your strongest projects that best demonstrate your skills in enterprise software, complex workflows, and user-centered design.

• Tell a Story: For each project, clearly articulate the problem, your role, the design process (research, ideation, iteration), your specific contributions, and the measurable outcomes.

• Highlight Process: Emphasize your methodology, how you used user research and data, and how you collaborated with stakeholders. Show your thinking, not just the final UI.

• Showcase Complexity: Be prepared to discuss how you simplified complex problems and designed for scalability and robustness, especially if you have enterprise software experience.

• AI/ML Integration: If applicable, clearly explain your approach to designing AI-powered features, focusing on transparency and user trust.

• Prepare for Questions: Anticipate questions about your design decisions, trade-offs made, and how you handle feedback and criticism.

Challenge Preparation:

• Understand the Context: If given a design challenge, ensure you fully understand the problem statement, target users, and business goals.

• Focus on Process: Demonstrate your design thinking process. It's often more important than delivering a perfectly polished final output.

• Time Management: Allocate your time wisely across research, ideation, and design.

• Justify Decisions: Be ready to articulate the rationale behind your design choices.

📝 Enhancement Note: The interview process will heavily rely on evaluating your design thinking, problem-solving skills, and ability to collaborate. A well-prepared portfolio that clearly showcases your process and impact is essential for success.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Strongly preferred for UI design, prototyping, and collaboration. Proficiency is highly valued.

• Prototyping Tools: Experience with tools like InVision, ProtoPie, or similar for creating interactive prototypes.

• Design & Whiteboarding Tools: Tools like Miro, Mural, or equivalent for collaborative ideation, journey mapping, and workflow visualization.

Analytics & Reporting:

• Familiarity with analytics platforms (e.g., Google Analytics, Mixpanel, Amplitude) to understand user behavior and inform design iterations.

CRM & Automation:

• While not a direct requirement for the designer, understanding how user data and workflows are managed within CRM systems (like Salesforce) and automation platforms can provide valuable context for enterprise software design.

📝 Enhancement Note: Proficiency in Figma is a key requirement, reflecting its industry prevalence for collaborative design. Familiarity with analytics tools will be beneficial for understanding user behavior and measuring design impact.

👥 Team Culture & Values

Operations Values:

• Protect Life Mission: A core value driving all work at Axon, fostering a sense of purpose and commitment to societal well-being.

• Customer Empathy: Deeply understanding and prioritizing the needs of law enforcement officers, often through direct engagement and real-world observation.

• Collaboration & Candor: Encouraging open communication, diverse perspectives, and constructive feedback within teams.

• Excellence & Innovation: Striving for high-quality outcomes, embracing new technologies (like AI), and continuously improving products and processes.

• Ownership & Accountability: Empowering individuals to take responsibility for their work and drive meaningful change.

Collaboration Style:

• Cross-Functional Integration: Designers work closely with Product Managers and Engineers, fostering a collaborative environment where all disciplines contribute to product success.

• Iterative Design: A culture that embraces iteration, feedback, and continuous improvement based on user insights and data.

• Global Teamwork: Navigating time zone differences requires clear, asynchronous communication, proactive planning, and a focus on shared goals.

📝 Enhancement Note: Axon's culture is mission-driven and emphasizes empathy for its end-users. The collaborative style supports a fast-paced environment where designers are integral to the product development lifecycle, working closely with other disciplines.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complex Workflows: Simplifying intricate and critical workflows for law enforcement officers requires deep user understanding and meticulous design.

• Responsible AI Integration: Designing AI features that are transparent, trustworthy, and genuinely helpful to users in high-stakes situations.

• Cross-Time Zone Collaboration: Effectively working with teams in different geographical locations and time zones requires strong communication and organizational skills.

• Balancing User Needs and Business Goals: Aligning the needs of law enforcement officers with Axon's strategic objectives and technical constraints.

Learning & Development Opportunities:

• Deep Domain Expertise: Opportunity to become an expert in the public safety technology sector and the unique needs of law enforcement.

• AI/ML Design Specialization: Develop specialized skills in designing user experiences for AI-powered products.

• Leadership & Mentorship: Grow into a design leadership role, mentoring junior designers and contributing to design strategy.

• Industry Exposure: Access to learning resources like LinkedIn Learning and Udemy, along with potential exposure to industry trends and technologies.

📝 Enhancement Note: This role presents challenges that are both professionally rewarding and conducive to significant skill development, particularly in complex enterprise software and emerging technologies like AI.

💡 Interview Preparation

Strategy Questions:

• Design Process: Be prepared to walk through your design process for a specific project, detailing your research methods, ideation techniques, prototyping tools, and how you iterated based on feedback.

• Problem Solving: Expect questions about how you approach complex problems. Use specific examples from your portfolio to illustrate your methodology.

• Collaboration: Discuss your experience working with Product Managers and Engineers. How do you handle disagreements or differing opinions? How do you ensure design intent is carried through to implementation?

• AI/ML Design: If you have relevant experience, be ready to discuss your approach to designing AI-powered features, focusing on transparency, ethical considerations, and user trust.

Company & Culture Questions:

• Mission Alignment: Discuss why Axon's mission to "Protect Life" resonates with you.

• User Empathy: How do you ensure you deeply understand your users, especially in specialized fields like law enforcement?

• Teamwork: Describe your ideal team environment and how you contribute to a positive and productive team culture.

Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly define the problem, your role, the user, your process, your solutions, and the impact.

• Focus on Impact: Quantify the results of your design work whenever possible (e.g., increased efficiency, reduced errors, improved user satisfaction).

• Show, Don't Just Tell: Use visuals effectively to demonstrate your design solutions and process.

• Be Prepared for Deep Dives: Anticipate detailed questions about your design choices, trade-offs you made, and the reasoning behind them.

📝 Enhancement Note: Thorough preparation of your portfolio and understanding of Axon's mission and user base are crucial. Be ready to articulate your design rationale and demonstrate how you can contribute to solving complex problems in a collaborative environment.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided link on the Greenhouse job portal.

• Portfolio Customization: Tailor your portfolio to highlight projects demonstrating enterprise software experience, complex workflow simplification, and user-centered design processes. Showcase your ability to integrate AI/ML thoughtfully if applicable.

• Resume Optimization: Ensure your resume clearly articulates your 5+ years of product design experience, specifically mentioning your experience leading design initiatives and working with enterprise software. Use keywords from the job description.

• Interview Preparation: Practice walking through your portfolio projects, focusing on your design process, problem-solving approach, and the impact of your work. Prepare to discuss how you would approach designing for law enforcement officers.

• Company Research: Familiarize yourself with Axon's mission, products (especially Axon Records), and company culture. Understand their commitment to public safety and their approach to technology.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with Axon during the application and interview process.

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