Senior Product Designer (Advanced English)

📍 Job Overview

Job Title: Senior Product Designer (Advanced English)

Company: Referrals Only (Thoughtworks)

Location: Chile, Ecuador, Lima (Peru)

Job Type: Full-Time

Category: Product Design / Experience Design / Technology Consulting

Date Posted: March 26, 2026

Experience Level: Mid-Senior (Estimated 5-10 years)

Remote Status: Remote OK

🚀 Role Summary

• This role is crucial for integrating experience design expertise with agile software delivery, working within multidisciplinary teams to solve complex client challenges.

• The Senior Product Designer will be instrumental in driving digital innovation through strategy, design, and engineering, focusing on bespoke software solutions.

• A key aspect involves collaborating closely with cross-functional agile trios (Product Management, Engineering, Design) to produce comprehensive experience design deliverables.

• The position requires a strong command of research methodologies and the application of data visualization to communicate findings and design decisions effectively to stakeholders.

📝 Enhancement Note: While the input job title is "Senior Product Designer," the detailed responsibilities and company context (Thoughtworks, a technology consultancy) suggest this role sits within a broader GTM or product development operations framework, focusing on the strategic design elements that enable successful technology delivery and client engagement. The "Advanced English" requirement, coupled with locations in Spanish-speaking countries, highlights the international and cross-cultural nature of the role. The estimated experience level of 5-10 years is derived from the "Senior" title and the breadth of responsibilities, including leadership and strategic input.

📈 Primary Responsibilities

• Lead the delivery and design of technology projects, actively participating in both discovery and delivery phases to ensure seamless integration of design thinking.

• Collaborate within cross-functional agile trios (Product Management, Engineering, Design) to craft essential experience design deliverables, including journey maps, service blueprints, roadmaps, interactive prototypes, and robust design systems.

• Utilize Figma extensively to produce high-fidelity prototypes and comprehensive design deliverables across all project lifecycles, ensuring adherence to quality and usability standards.

• Apply a range of qualitative and quantitative research methods, such as user needs research, contextual inquiry, moderated interviews, and user testing, to gather critical insights and validate design assumptions.

• Conduct rigorous product validation activities to test hypotheses, translate research findings into clear, actionable design direction, and inform strategic product decisions.

• Leverage data visualization techniques to effectively communicate research findings, design rationale, and success metrics to diverse stakeholder groups, fostering understanding and alignment.

• Perform organizational assessment analyses to gain a deep understanding of client contexts, identify pain points, and inform the development of effective design strategies tailored to specific business needs.

• Facilitate client and internal workshops, and develop comprehensive design strategies that contribute to strategic decision-making at the portfolio level, influencing the overall product direction.

• Manage client and internal expectations by clearly communicating project scope, identifying potential risks, and defining the deliverables for experience design initiatives, ensuring transparency and trust.

• Advocate for and elevate experience design expertise within the broader technology community through active participation in conferences, webinars, and community meetups, sharing best practices and insights.

📝 Enhancement Note: The primary responsibilities are structured to reflect a senior-level role within a consultancy. This involves not just execution but also strategic contribution, client management, and community engagement, which are common expectations for senior designers in firms like Thoughtworks. The emphasis on "agile trios," "discovery and delivery phases," and "stakeholder management" aligns with typical project delivery methodologies in technology consulting.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field is often preferred for senior roles. Equivalent practical experience will also be considered.

Experience: A minimum of 5-10 years of progressive experience in product design, experience design, service design, or a related design discipline, with a proven track record of delivering impactful digital products and solutions. Experience in a technology consulting environment is highly advantageous.

Required Skills:

• Figma Proficiency: Expert-level proficiency in Figma for prototyping, creating and maintaining design systems, and managing collaborative design workflows.

• Research Methodologies: Strong command of both qualitative (e.g., user interviews, contextual inquiry, usability testing) and quantitative research methods (e.g., surveys, analytics review) to gather and synthesize user insights.

• Data Visualization: Demonstrated ability to use data visualization tools and techniques to clearly present research findings, design decisions, and success metrics to technical and non-technical stakeholders.

• Product Validation: Proven experience in conducting product validation activities, effectively connecting design decisions to business outcomes and user needs.

• Organizational Assessment: Experience with organizational assessment analysis to understand client contexts, identify challenges, and inform strategic design approaches.

• Experience Design Expertise: Well-versed in core experience design principles with specializations across user research, service design, digital product design, or related disciplines.

• Language Proficiency: Fluent in Spanish and fully proficient in English, enabling effective communication with diverse international teams and clients.

Preferred Skills:

• Agile Methodologies: Deep understanding and practical experience working within agile development frameworks (Scrum, Kanban) and cross-functional agile teams.

• Service Design: Experience in service design, including the creation of service blueprints and journey maps to map out end-to-end user experiences.

• Design Strategy: Ability to contribute to and develop high-level design strategies that align with business objectives and user needs.

• Workshop Facilitation: Proven ability to facilitate workshops with clients and internal teams to drive alignment, brainstorm solutions, and define project direction.

• Design System Development: Experience in building, scaling, and maintaining comprehensive design systems.

• Client Relationship Management: Strong stakeholder management skills with the ability to build rapport, manage expectations, and ensure buy-in from clients and key stakeholders.

📝 Enhancement Note: The "Advanced English" requirement is explicitly stated, and the inclusion of Spanish fluency is critical for the target regions. The experience level is inferred from the "Senior" title and the complex responsibilities like "organizational assessment analysis," "design strategy," and "portfolio level" contributions. The distinction between required and preferred skills is based on the emphasis in the provided job qualifications.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: A robust portfolio showcasing 3-5 detailed case studies that demonstrate a strong understanding of the end-to-end design process, from problem definition and research to solution design and validation.

• Figma Work Samples: Specific examples of complex prototypes, design systems, and journey maps created in Figma, highlighting proficiency in its collaborative and advanced features.

• Research & Validation Examples: Evidence of how research findings were translated into actionable design improvements, with clear articulation of the methodology used and the impact achieved.

• Stakeholder Communication: Demonstrations of how design concepts and findings were communicated to stakeholders, potentially including examples of presentations or workshop outputs.

• Problem-Solving: Examples that clearly illustrate the candidate's ability to tackle complex problems, define user needs, and propose innovative design solutions.

Process Documentation:

• Workflow Design: Showcase examples of mapping out user journeys, service blueprints, or workflow diagrams to understand and optimize user experiences.

• Agile Integration: Demonstrate experience working within agile development cycles, showing how design processes were integrated with engineering and product management sprints.

• Design System Implementation: Provide insights into the process of creating, documenting, and implementing design systems to ensure consistency and scalability across products.

• Performance Measurement: Examples of how design outcomes were measured against defined metrics or business objectives, showing an ability to tie design work to tangible results.

📝 Enhancement Note: For a Senior Product Designer role, particularly in a consultancy like Thoughtworks, a portfolio is paramount. The emphasis is on demonstrating not just design execution but also strategic thinking, process rigor, and the ability to articulate value. The requirements are tailored to showcase these aspects, focusing on the tools and methodologies mentioned in the job description.

💵 Compensation & Benefits

Salary Range: Given the Senior Product Designer title, locations in Chile, Ecuador, and Peru, and the requirement for advanced English, a competitive salary range is expected. Based on industry benchmarks for senior design roles in these regions and considering the international nature and consultancy context, an estimated annual salary range could be between $45,000 - $75,000 USD. This estimate accounts for the high demand for experienced designers, the specific skill set (Figma, research, bilingualism), and the consulting environment.

Benefits:

• Flexible Benefits Budget: A customizable budget that can be allocated to various needs, including dining, public transport, nursery expenses, or health insurance, offering significant flexibility and personal choice.

• Learning Budget: Dedicated funds for professional development, enabling continuous learning and skill enhancement through courses, workshops, or conferences.

• Extra Learning Days Off: Two additional paid days off per year specifically for learning and development activities, reinforcing the company's commitment to continuous growth.

• Unlimited Business Udemy Access: Full access to Udemy's extensive library of business and technical courses, supporting self-paced learning and skill acquisition on a wide range of topics.

• Work from Home Budget: A budget to support remote work setups, ensuring employees have the necessary tools and a comfortable environment to work effectively from home.

• Travel Insurance: Comprehensive travel insurance provided for business trips, ensuring peace of mind and security for employees undertaking work-related travel.

• International, Diverse, and Inclusive Environment: The opportunity to work within a global team that values diversity and inclusion, fostering a rich and collaborative work experience.

Working Hours: The standard working hours are estimated to be 40 hours per week, typical for full-time roles. However, given the agile and consulting nature, there may be flexibility and a focus on project delivery and client needs, potentially requiring occasional adjustments to work schedules.

📝 Enhancement Note: Salary ranges are estimated based on general market data for senior design roles in South America. Specific figures can vary significantly based on exact location, years of experience, and negotiation. The benefits are directly extracted from the provided text and highlighted for their value to professionals. The working hours are a standard assumption for full-time employment.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Consulting, Software Development, Digital Transformation. Thoughtworks operates at the intersection of technology and business strategy, helping clients navigate digital innovation and implement cutting-edge software solutions.

Company Size: Thoughtworks is a large, global organization with thousands of employees worldwide. This means opportunities for diverse projects, exposure to varied organizational structures, and access to a broad network of professionals.

Founded: Thoughtworks was founded in 1993. With over 30 years of experience, the company has a well-established reputation for innovation, quality, and a strong commitment to agile methodologies and user-centric design.

Team Structure:

• Cross-functional Agile Trios: Designers are embedded within small, integrated teams comprising Product Managers, Engineers, and fellow Designers. This structure fosters close collaboration and shared ownership of project outcomes.

• Specialized Design Guilds: Beyond project teams, designers may also be part of broader "guilds" or communities of practice, allowing for knowledge sharing, skill development, and peer support across different client engagements.

• Reporting Hierarchy: While specific reporting lines can vary by region and project, Senior Designers typically report to Design Leads, Practice Managers, or Delivery Leads, who oversee project success and career development.

Methodology:

• Agile & Lean Principles: Thoughtworks heavily emphasizes agile software development methodologies and lean principles, focusing on iterative delivery, continuous feedback, and rapid adaptation to change.

• Design Thinking: The company employs design thinking as a core approach, prioritizing a deep understanding of user needs, iterative prototyping, and collaborative problem-solving.

• Data-Driven Decisions: While qualitative insights are crucial, there's a strong emphasis on using data visualization and analytics to inform design decisions, validate hypotheses, and measure impact.

Company Website: https://www.thoughtworks.com/

📝 Enhancement Note: The company context is built from the provided "About Thoughtworks" section and general knowledge of the company's standing in the technology consulting industry. The team structure and methodologies are inferred from the job responsibilities and the company's known operational model.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior Product Designer. This implies a level of expertise where individuals are expected to lead design initiatives, mentor junior designers, and contribute significantly to client strategy and project success. The scope includes end-to-end design ownership and a strong influence on product direction and client engagements.

Reporting Structure: Senior Product Designers typically report to Design Practice Leads or Delivery Managers. They work closely with Product Managers and Engineering Leads within agile teams, and may also have dotted-line reporting to a design leadership figure for career development and guidance.

Operations Impact: The impact of this role is significant, directly influencing the user experience and perceived value of technology solutions delivered to clients. By ensuring high-quality design and user-centricity, the Senior Product Designer contributes to client satisfaction, product adoption, revenue generation, and the overall success of Thoughtworks' consulting engagements.

Growth Opportunities:

• Leadership Progression: A clear path exists towards Lead Product Designer, Design Manager, or Principal Designer roles, involving greater responsibility for client strategy, team leadership, and business development.

• Specialization: Opportunities to deepen expertise in specific areas like UX research, service design, design systems, or accessibility through specialized projects and continuous learning.

• Cross-Disciplinary Learning: Exposure to diverse technologies, industries, and development practices within Thoughtworks' broad client portfolio, fostering a holistic understanding of digital product creation.

• Mentorship & Community: Opportunities to mentor junior designers, contribute to the global design community through Thoughtworks' platforms, and engage in knowledge sharing initiatives.

📝 Enhancement Note: The career analysis is based on the "Senior" title and the typical career progression within a global technology consultancy. The emphasis is on leadership, specialization, and the broad impact a senior designer can have within such an organization.

🌐 Work Environment

Office Type: Thoughtworks operates with a hybrid model, emphasizing remote work flexibility. While there may be physical office spaces in some locations for collaboration, the role is designed to be performed remotely, allowing for a distributed workforce.

Office Location(s): The role is open to candidates in Chile, Ecuador, and Lima, Peru, with the explicit mention of remote work within these regions. This suggests an established presence or client base in these countries, supporting a distributed team structure.

Workspace Context:

• Remote Work Focus: The environment is geared towards supporting remote collaboration, utilizing digital tools for communication, design, and project management.

• Collaborative Digital Tools: Extensive use of platforms like Figma for real-time collaboration, video conferencing tools for team syncs, and project management software to track progress.

• Global Team Interaction: Opportunities to connect and collaborate with designers and technologists from various backgrounds and geographies, fostering a rich and diverse professional network.

Work Schedule: While a standard 40-hour work week is typical, the nature of consulting and client-facing roles may require flexibility. The focus is on delivering value and meeting project milestones, which can sometimes necessitate adjustments to working hours, especially when collaborating across different time zones. However, the remote setup generally allows for a degree of autonomy in managing one's schedule.

📝 Enhancement Note: The "Remote OK" status and the specific locations provided are key indicators for the work environment. The emphasis on digital collaboration tools is standard for remote, globally distributed teams in technology consulting.

📄 Application & Portfolio Review Process

Interview Process: The typical interview process for a senior role at a consultancy like Thoughtworks often involves multiple stages designed to assess technical skills, problem-solving abilities, cultural fit, and client-facing capabilities.

• Initial Screening: A review of your resume and portfolio by a recruiter to assess qualifications and fit.

• Technical Interview: This may involve a discussion about your design process, tools (especially Figma), research methodologies, and problem-solving approaches. You might be asked to walk through specific case studies from your portfolio.

• Design Challenge/Case Study: A practical exercise where you might be given a design problem or scenario to solve within a set timeframe. This could involve creating a quick prototype, outlining a research plan, or presenting a strategic approach. This is a critical part where portfolio quality is assessed.

• Client/Stakeholder Simulation: Potentially a role-playing exercise or discussion simulating client interactions, assessing your ability to manage expectations, communicate design rationale, and build rapport.

• Behavioral & Cultural Fit Interview: Questions focused on your experience working in agile teams, collaborating with diverse stakeholders, your approach to learning, and your alignment with Thoughtworks' values.

• Final Interview: Often with a senior leader to discuss career aspirations, overall fit, and make a final decision.

Portfolio Review Tips:

• Showcase Process, Not Just Polish: Clearly articulate your role, the problem, your process, the challenges, your solutions, and the outcomes. Use visuals effectively, but ensure the narrative of your thinking is strong.

• Highlight Figma Expertise: Include examples that specifically demonstrate your advanced use of Figma for prototyping, design systems, and collaborative workflows.

• Quantify Impact: Where possible, present metrics or evidence of how your design decisions led to positive business outcomes or improved user experiences.

• Tailor to Thoughtworks: Understand Thoughtworks' focus on agile, consulting, and delivering complex solutions. Showcase projects that align with these principles.

• Be Prepared to Discuss: Be ready to deep-dive into any project in your portfolio, explaining your rationale, trade-offs, and learnings.

Challenge Preparation:

• Understand the Consultant's Mindset: Be ready to demonstrate strategic thinking, problem decomposition, and an understanding of business context, not just pixel-perfect UI design.

• Practice Your Pitch: Be able to present your portfolio case studies concisely and compellingly within a limited time.

• Research Thoughtworks: Understand their values, methodology, and typical client engagements to frame your answers effectively.

• Brush up on Research Methods: Be prepared to discuss how you would approach user research, validation, and organizational assessment for a given problem.

📝 Enhancement Note: This section is tailored to a senior design role in a consultancy, anticipating a rigorous interview process that tests not only design skills but also strategic thinking, client management, and an understanding of agile methodologies. The portfolio review is emphasized as a key component.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: This is the core design tool mentioned, used for prototyping, design systems, and collaborative design workflows. Proficiency is a must.

• Prototyping Tools: Beyond Figma, familiarity with other prototyping tools (e.g., InVision, Adobe XD) might be beneficial, though Figma is the primary stated requirement.

• Design Systems: Experience creating, managing, and scaling design systems is crucial.

Analytics & Reporting:

• Data Visualization Tools: Familiarity with tools or techniques to visualize research findings and performance metrics is required. This could include native Figma features, or external tools like Tableau, Power BI, or even advanced spreadsheet charting.

• User Research Platforms: Experience with tools for user testing, surveys, and analytics (e.g., UserTesting.com, SurveyMonkey, Google Analytics) is expected for conducting research and validation.

CRM & Automation:

• While not directly a design tool, an understanding of how designs integrate into development pipelines and potentially CRM systems (e.g., Salesforce, HubSpot) could be advantageous for understanding the broader product ecosystem.

• Collaboration & Project Management: Proficiency with tools like Jira, Confluence, Slack, Miro, or similar platforms for team communication, task management, and collaborative ideation is expected within an agile, remote environment.

📝 Enhancement Note: The technology stack is heavily influenced by the explicit mention of Figma as the primary tool. Other tools are inferred based on the described responsibilities, such as research, data visualization, and agile project management, which are standard in modern product development and consulting environments.

👥 Team Culture & Values

Operations Values:

• Curiosity & Innovation: A driving force behind Thoughtworks, encouraging exploration of new ideas and challenging the status quo to find innovative solutions.

• Collaboration & Community: A strong emphasis on working together, sharing knowledge, and supporting each other's growth, both within project teams and the broader company.

• Excellence & Quality: A commitment to delivering high-quality work, employing rigorous processes, and continuously striving for improvement in all aspects of design and development.

• Impact & Purpose: A focus on creating meaningful impact for clients and users, solving complex problems that drive real-world change and digital transformation.

• Inclusivity & Diversity: A dedication to fostering an environment where individuals from all backgrounds feel valued, respected, and empowered to contribute their unique perspectives.

Collaboration Style:

• Agile & Iterative: Collaboration is deeply integrated into agile workflows, with frequent check-ins, feedback loops, and shared ownership among cross-functional team members.

• Open Communication: An environment that encourages open dialogue, constructive feedback, and transparent communication across all levels and disciplines.

• Knowledge Sharing: A culture that actively promotes sharing best practices, learnings, and insights through internal forums, guilds, presentations, and mentorship.

• Client-Centric Partnership: A collaborative approach with clients, working as a trusted partner to understand their needs and co-create solutions.

📝 Enhancement Note: These values and collaboration styles are inferred from Thoughtworks' public statements about its culture, its focus on innovation, and the nature of its work as a global technology consultancy.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Complex Client Environments: Adapting design strategies to diverse client needs, organizational structures, and existing technology landscapes, often requiring significant organizational assessment.

• Balancing Stakeholder Needs: Effectively managing expectations and aligning design decisions among multiple stakeholders with potentially conflicting priorities.

• Remote Collaboration at Scale: Maintaining effective communication, collaboration, and team cohesion across distributed teams and varying time zones.

• Rapid Technological Evolution: Staying abreast of emerging technologies and design trends to ensure solutions are innovative and future-proof.

• Translating Research into Action: Consistently ensuring that research insights are effectively translated into tangible design improvements that drive measurable business outcomes.

Learning & Development Opportunities:

• Access to Expertise: Opportunities to learn from and collaborate with a global network of highly skilled designers, technologists, and strategists.

• Diverse Project Exposure: Working on a variety of projects across different industries, allowing for broad skill development and exposure to new challenges.

• Formal Training & Certifications: Access to the provided learning budget, Udemy courses, and extra days off for professional development can support formal training and certification pursuits.

• Mentorship Programs: Structured opportunities to be mentored by senior leaders or to mentor junior team members, fostering leadership and skill development.

• Community Engagement: Contributing to Thoughtworks' reputation through speaking engagements, writing, and participation in industry events, enhancing professional visibility and expertise.

📝 Enhancement Note: The challenges and growth opportunities are framed around the realities of working in a senior role within a global technology consultancy, emphasizing the dynamic nature of client work and the continuous learning required.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used organizational assessment analysis to inform a design strategy. What were the key insights, and how did you apply them?" (Focus on your process, client context, and strategic impact.)

• "How do you approach balancing the needs of different stakeholders (e.g., business, engineering, users) when making design decisions? Provide an example." (Highlight your communication, negotiation, and prioritization skills.)

• "Walk us through a complex prototype you built in Figma. What were the key challenges in its creation, and how did you overcome them? What was the outcome?" (Be ready to show your Figma skills and problem-solving approach.)

Company & Culture Questions:

• "What interests you about Thoughtworks' approach to integrating experience design with agile software delivery?" (Show you understand their core philosophy.)

• "How do you contribute to a collaborative and inclusive team environment, especially in a remote setting?" (Align your response with Thoughtworks' values.)

• "How do you stay current with emerging trends in experience design and technology?" (Demonstrate your commitment to continuous learning.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, follow a clear structure: Problem -> Your Role -> Process -> Solution -> Outcomes -> Learnings.

• Emphasize Your Contribution: Clearly articulate what you did, even within a team context. Highlight your ownership and specific actions.

• Show, Don't Just Tell: Use visuals (screenshots, flowcharts, prototypes) to illustrate your points, especially when discussing Figma work.

• Quantify Impact: Whenever possible, include metrics or evidence of the success of your designs. If direct metrics aren't available, explain the intended impact or how you would measure it.

• Be Ready for Deep Dives: Prepare to answer detailed questions about your design choices, research methods, and trade-offs made throughout the process.

📝 Enhancement Note: These interview questions are crafted to probe the specific skills and experiences mentioned in the job description, particularly those related to senior-level responsibilities, consultancy work, and the required tools and methodologies. The portfolio presentation strategy focuses on making a strong case for a candidate's strategic impact and problem-solving capabilities.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Greenhouse job board.

• Portfolio Customization: Curate your portfolio to prominently feature case studies that demonstrate your expertise in Figma, user research, design strategy, and agile project delivery. Prioritize examples that showcase your ability to work in cross-functional teams and deliver impactful design solutions.

• Resume Optimization: Tailor your resume to highlight keywords from the job description, such as "Figma," "user research," "design systems," "agile," "stakeholder management," and "experience design." Quantify achievements wherever possible, focusing on the impact of your design work.

• Interview Preparation: Practice articulating your design process, walking through your portfolio case studies, and discussing your experience with research methodologies and stakeholder collaboration. Prepare to answer strategy and behavioral questions relevant to a senior design role in a consultancy.

• Company Research: Thoroughly research Thoughtworks' mission, values, and approach to technology consulting and experience design. Understand their commitment to agile methodologies and community contribution to better align your application and interview responses.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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