Senior Manager UX Design (frog)

📍 Job Overview

Job Title: Senior Manager UX Design (frog)

Company: Capgemini

Location: Utrecht, Netherlands

Job Type: Full-time

Category: User Experience (UX) Design / Design Leadership

Date Posted: February 16, 2026

Experience Level: 7+ Years

Remote Status: On-site

🚀 Role Summary

• Lead the design and delivery of innovative digital products and services, ensuring exceptional user experiences.

• Drive user-centered design strategies, from initial research and concept development through to high-fidelity design and successful implementation.

• Cultivate strong client relationships by defining design vision, shaping project strategies, and ensuring design excellence across all touchpoints.

• Contribute to the growth of the design practice through business development, identifying new opportunities, and enhancing the firm's design reputation.

• Mentor and inspire a team of design consultants, fostering a culture of continuous learning, creativity, and craft.

📝 Enhancement Note: While this role is in UX Design, the emphasis on "Consultancy experience," "shaping client relationships," "business development," and "managing commercials" positions it within a professional services context. For a Revenue Operations or Sales Operations professional, this role would be tangential. However, if the candidate has a strong background in operations supporting design, product, or GTM teams, the transferable skills in process, strategy, and client management could be relevant. The focus on "digital products, platforms, and services" implies a need to understand the operational underpinnings of bringing these to market.

📈 Primary Responsibilities

• Lead end-to-end UX design engagements for complex digital products, platforms, and services, ensuring alignment with user needs and business objectives.

• Champion user-centered design principles throughout the entire project lifecycle, advocating for the user in all design decisions.

• Drive innovation in the design space, exploring and integrating emerging technologies like AI (agents) and adaptive interfaces into client solutions.

• Translate intricate user requirements and strategic business goals into intuitive, elegant, and functional user interfaces.

• Mentor and inspire junior and senior consultants within the design team, fostering a collaborative and creative learning environment.

• Collaborate effectively with cross-functional teams, including strategists, developers, product owners, and business stakeholders, to bring innovative ideas to life.

• Uphold and drive design quality, consistency, and innovation across multiple projects, ensuring a high standard of output.

• Actively contribute to business development efforts, including shaping proposals, scoping contracts, and managing project commercials to ensure profitability and measurable client impact.

• Develop and maintain a strong understanding of client business objectives to ensure design solutions deliver tangible customer and business value.

📝 Enhancement Note: The responsibilities highlight a blend of strategic design leadership, client management, and business acumen. For operations roles, the transferable skills lie in project lifecycle management, cross-functional collaboration, driving efficiency (implied in 'elegant interfaces' and 'measurable impact'), and understanding business objectives. The "managing commercials" aspect is particularly relevant to operations roles that manage budgets or P&Ls.

🎓 Skills & Qualifications

Education: Bachelor's or Master's degree in Design, Human-Computer Interaction, Computer Science, or a related field, or equivalent practical experience.

Experience:

• 7+ years of progressive experience in UX/UI design, with a significant portion in a consultancy or agency environment.

• Demonstrated experience in leading design teams and managing client-facing engagements.

• Proven track record in business development, including shaping proposals, scoping projects, and managing project financials (commercials/margin).

Required Skills:

• Expertise in user-centered design methodologies, interaction design principles, and visual design aesthetics.

• Proven leadership capabilities in managing design teams and client relationships.

• Strong proficiency in design and prototyping tools such as Figma, Sketch, Adobe Creative Suite (CC), and relevant prototyping platforms.

• Excellent communication, presentation, and storytelling skills, capable of articulating design vision and rationale to diverse stakeholders.

• Deep understanding of design systems, accessibility standards (e.g., WCAG), and best practices for pixel-perfect execution.

• Experience in business development, including client engagement, proposal writing, and commercial management.

Preferred Skills:

• Experience with emerging technologies such as AI (agents) and adaptive interfaces.

• Familiarity with service design principles and methodologies.

• Experience in driving thought leadership and contributing to industry discourse in UX/UI.

• A strong existing network within relevant industries or client sectors.

📝 Enhancement Note: The "7+ years of experience" and "Proven leadership" point to a senior-level role. The emphasis on a "strong portfolio of digital consultancy work" is critical. For operations roles, a portfolio demonstrating process optimization, system implementation, or efficiency improvements with quantifiable results would be the equivalent. The "business development and managing commercials" is a key differentiator that speaks to operational and financial acumen.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a diverse range of digital product and service design projects, emphasizing the full design lifecycle from research to implementation.

• Clearly articulate the user-centered design process applied to each project, including methodologies for user research, ideation, prototyping, and testing.

• Demonstrate strategic thinking by illustrating how designs addressed specific business goals and client challenges.

• Highlight leadership contributions, including team management, client engagement, and commercial considerations within projects.

Process Documentation:

• Provide evidence of structured design processes used to manage projects, ensure quality, and drive efficiency.

• Illustrate how user insights and business requirements were translated into actionable design specifications and workflows.

• Detail experience with cross-functional collaboration processes, demonstrating how design integrated with development, strategy, and product management.

• Showcase examples of managing project scope, timelines, and resources, particularly in client-facing engagements.

📝 Enhancement Note: For operations candidates, the equivalent of a UX portfolio would be a "Process Portfolio" or "Operations Portfolio." This should detail projects focused on process mapping, system implementation (CRM, ERP, etc.), workflow automation, data analysis leading to efficiency gains, and project management outcomes. The emphasis should be on quantifiable improvements, ROI, and strategic alignment.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Senior Manager roles in UX Design and Consultancy in the Netherlands, with 7+ years of experience and leadership responsibilities, the estimated salary range is €80,000 - €120,000 annually. This can vary based on specific experience, network, and negotiation.

Benefits:

• Competitive salary package and performance-based bonuses.

• Comprehensive health insurance and well-being programs.

• Generous paid time off and holiday allowances.

• Opportunities for professional development, training, and certifications.

• Access to Capgemini's global network, innovation ecosystem, and learning resources.

• Flexible working arrangements, with a strong focus on personal development and work-life balance.

• Contribution to a collaborative and creative work environment with global design talent.

Working Hours: Approximately 40 hours per week, with flexibility often provided to accommodate project needs and personal development, aligning with typical professional services expectations.

📝 Enhancement Note: The salary estimate is based on typical Senior Manager compensation in the Netherlands for a consulting firm, considering the experience level and the nature of the role. Benefits are inferred from standard offerings at large consulting firms like Capgemini.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Consulting & Digital Transformation. Capgemini is a global leader in consulting, digital transformation, technology, and engineering services. frog, as part of Capgemini Invent, focuses on design-led reinvention and experience design.

Company Size: Large Enterprise (Capgemini is a global organization with over 350,000 employees). frog operates as a distinct design consultancy within this structure, likely maintaining a more agile and specialized feel.

Founded: Capgemini was founded in 1967. frog was founded in 1969. This long history signifies established methodologies, extensive experience, and a deep understanding of market evolution.

Team Structure:

• The candidate will join the Design Team within frog, which comprises a mix of seniorities and specialisms, including Design Strategists, UX/UI Designers, and Service Designers.

• This role implies a leadership position within this team, likely overseeing project teams and mentoring more junior members.

Methodology:

• Data Analysis & Insights: Utilize deep user insight, market perspectives, and data to inform design strategy and decisions.

• Workflow Planning & Optimization: Design and implement intuitive, elegant, and functional digital experiences that optimize user journeys and business processes.

• Automation & Efficiency: Drive innovation through technology, exploring areas like AI and adaptive interfaces to enhance efficiency and user engagement.

Company Website: https://www.capgemini.com/, https://www.frogdesign.com/

📝 Enhancement Note: The "frog" brand within Capgemini Invent suggests a premium, innovative design-led culture focused on high-impact client work. For operations professionals, this means working within a structured yet creative environment, emphasizing client success and strategic impact.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Managerial role within the Design and Consultancy domain. For an operations professional, this would be equivalent to a senior management or director-level position, responsible for leading significant client engagements, managing P&Ls (commercials), and driving practice growth.

Reporting Structure: The Senior Manager UX Design will likely report to a Director or Partner within frog or Capgemini Invent, overseeing project teams composed of consultants and senior consultants.

Operations Impact: The role's impact is measured by the success of digital product and service designs in achieving client business objectives, driving user adoption, enhancing customer satisfaction, and contributing to revenue growth and market differentiation for clients. The "managing commercials" aspect directly ties into financial operations and business performance.

Growth Opportunities:

• Operations Skill Advancement: Opportunities to deepen expertise in managing complex client engagements, financial oversight (commercials), and business development within the consultancy space.

• Leadership Development: Progression to Director or Partner level, taking on greater responsibility for client relationships, practice strategy, and team leadership.

• Cross-Functional Expertise: Opportunity to gain deeper insights into strategy, technology, and engineering through collaboration within Capgemini's broader ecosystem.

• Thought Leadership: Potential to contribute to industry publications, speak at conferences, and shape the future of design and digital transformation.

📝 Enhancement Note: This analysis frames the role's progression and impact from an operations perspective, highlighting transferable management, financial, and strategic responsibilities.

🌐 Work Environment

Office Type: The role is on-site in Utrecht, indicating a professional office environment conducive to client meetings, team collaboration, and focused design work.

Office Location(s): Utrecht, Netherlands. This central location in the Netherlands offers accessibility for clients and team members.

Workspace Context:

• Collaborative Environment: Expect a dynamic workspace designed for collaboration, workshops, and brainstorming sessions with multidisciplinary teams.

• Operations Tools & Technology: Access to industry-standard design software (Figma, Sketch, Adobe CC), prototyping tools, and potentially project management and collaboration platforms.

• Team Interaction: Frequent interaction with design strategists, UX/UI designers, service designers, client stakeholders, and Capgemini Invent consultants.

Work Schedule: While a standard 40-hour work week is expected, the nature of consultancy and client-facing roles may require flexibility to meet project deadlines and client needs. This necessitates strong time management and prioritization skills.

📝 Enhancement Note: The on-site requirement emphasizes a traditional professional services environment. For operations roles, this suggests a focus on structured work, client interactions, and team collaboration within a physical office setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and portfolio to assess experience and fit with the role's requirements.

• Hiring Manager Interview: Discussion focused on your leadership experience, design philosophy, client management skills, and business acumen.

• Design Challenge/Case Study: A practical exercise to evaluate your design process, problem-solving abilities, and ability to articulate solutions. This may involve a presentation of past work.

• Team/Stakeholder Interviews: Meetings with potential colleagues and senior leaders to assess cultural fit, collaborative style, and strategic thinking.

• Final Interview: Potentially with a senior executive to discuss vision, business development, and long-term contribution.

Portfolio Review Tips:

• Curate Strategically: Select projects that best showcase your leadership, client management, design process, and commercial understanding.

• Tell a Story: For each project, clearly articulate the client's challenge, your role, the process followed, key decisions made, and the measurable impact (design quality, user adoption, business results).

• Highlight Commercial Acumen: Explicitly mention how you managed project scope, timelines, and budget, and how your design contributed to client business outcomes.

• Showcase Leadership: Provide examples of how you mentored teams, managed client relationships, and contributed to business development.

• Demonstrate Tool Proficiency: Be ready to discuss your experience with tools like Figma, Sketch, and prototyping platforms.

Challenge Preparation:

• Understand the Frog/Capgemini Context: Research their recent work, client portfolio, and design philosophy.

• Practice Articulation: Be prepared to clearly explain your design rationale, trade-offs, and the impact of your work.

• Focus on Process: Demonstrate a structured, user-centered approach, even for hypothetical challenges.

• Consider Business Impact: Frame your solutions in terms of how they solve business problems and deliver value.

📝 Enhancement Note: The interview process emphasizes a holistic assessment of design craft, leadership, client management, and business sense. For operations roles, the emphasis would shift to process expertise, system knowledge, data analysis, and quantifiable results.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe Creative Suite (CC), InVision, Axure RP, or similar industry-standard tools for wireframing, UI design, and interactive prototyping.

• User Research: Tools for surveys, interviews, usability testing (e.g., UserTesting.com), and data analysis platforms.

• Collaboration: Miro, Mural, Confluence, Jira, Slack, Microsoft Teams for team collaboration, documentation, and project management.

Analytics & Reporting:

• While not a primary focus of UX design, understanding how to interpret user analytics (e.g., Google Analytics, Mixpanel) to inform design decisions is beneficial.

CRM & Automation:

• Familiarity with CRM systems (e.g., Salesforce) and marketing automation platforms can be advantageous for understanding client ecosystems, though not a core requirement for this specific role.

📝 Enhancement Note: The tools listed are specific to UX/UI design. For operations roles, the relevant tools would be CRM (Salesforce, HubSpot), Marketing Automation (Marketo, Pardot), BI/Analytics (Tableau, Power BI, Looker), ERP systems, project management tools (Asana, Monday.com), and potentially data integration/ETL tools.

👥 Team Culture & Values

Operations Values:

• Design Excellence: A commitment to creating intuitive, elegant, and impactful digital experiences.

• User Advocacy: Deep empathy and a focus on understanding and serving user needs.

• Innovation: A drive to explore new technologies and design approaches, such as AI and adaptive interfaces.

• Collaboration: Strong teamwork and cross-functional partnership to bring ideas to life effectively.

• Business Impact: A focus on delivering measurable value and ROI for clients through design solutions.

• Continuous Learning: A culture that encourages experimentation, skill development, and staying ahead of design trends.

Collaboration Style:

• Cross-functional Integration: Seamless collaboration with strategists, developers, product owners, and client teams to ensure holistic product development.

• Process Review & Feedback: An open culture for design critiques, feedback sessions, and iterative improvement of both designs and processes.

• Knowledge Sharing: Encouraging the sharing of insights, best practices, and learnings across the team and wider organization.

📝 Enhancement Note: The values reflect a design-centric, client-focused, and innovative environment. For operations professionals, the transferable values include a focus on impact, efficiency, collaboration, and continuous improvement.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Constraints: Effectively mediating between user desires, technical feasibility, and commercial realities to deliver optimal solutions.

• Driving Innovation Adoption: Persuading clients to embrace new technologies and design paradigms, such as AI in design.

• Managing Complex Client Expectations: Navigating diverse stakeholder needs and ensuring alignment throughout long-term design engagements.

• Maintaining Design Quality at Scale: Ensuring consistency and excellence across multiple projects and team members as the practice grows.

Learning & Development Opportunities:

• Operations Skill Advancement: Deepen expertise in consultancy business operations, client relationship management, and financial stewardship.

• Industry Conferences & Certifications: Opportunities to attend leading UX, design, and digital transformation conferences and pursue relevant certifications.

• Mentorship & Leadership Development: Access to senior leadership for guidance and formal programs to develop management and strategic leadership skills.

• Exposure to Diverse Industries: Work with a broad range of clients across various sectors, gaining insights into different business challenges and operational models.

📝 Enhancement Note: The challenges and growth opportunities are framed to highlight transferable skills and potential career paths relevant to operations professionals, such as strategic problem-solving and leadership development.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you led a significant UX design engagement. What was the client's challenge, your strategy, and the outcome?" (Focus on process, leadership, and impact).

• "How do you balance user needs with business objectives and technical constraints? Provide an example." (Demonstrate strategic thinking and problem-solving).

Company & Culture Questions:

• "What attracts you to frog and Capgemini Invent, and how do you see yourself contributing to our design culture?" (Show research and alignment with company values).

• "How do you foster a culture of creativity and continuous learning within a design team?" (Address leadership and team development).

Portfolio Presentation Strategy:

• Structure: For each case study, clearly outline the Problem, Your Role, Process (Research, Ideation, Design, Testing), Solution, and Results/Impact.

• Quantify Impact: Use data and metrics wherever possible to demonstrate the tangible business value and user success achieved.

• Highlight Leadership: Explicitly discuss your role in leading teams, managing client relationships, and contributing to commercial aspects.

• Be Prepared for Deep Dives: Expect questions on specific design decisions, trade-offs, and your rationale.

📝 Enhancement Note: These questions are tailored towards a UX leadership role. For an operations role, interview questions would focus on process efficiency, system implementation, data analysis, stakeholder management, and quantifiable business improvements.

📌 Application Steps

To apply for this Senior Manager UX Design position:

• Submit your application through the provided link on the Capgemini careers portal.

• Portfolio Customization: Tailor your portfolio to highlight projects demonstrating leadership, client management, business development contributions, and successful design outcomes with measurable impact.

• Resume Optimization: Ensure your resume clearly articulates your 7+ years of experience, leadership roles, consultancy background, and any experience with commercial management or business development. Use keywords relevant to UX design, leadership, and consultancy.

• Interview Preparation: Practice articulating your design process, leadership philosophy, and client engagement strategies. Prepare specific examples for behavioral questions, focusing on your impact and problem-solving skills.

• Company Research: Thoroughly research frog and Capgemini Invent's recent work, client portfolio, design approach, and company values to demonstrate genuine interest and cultural alignment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. While tailored for a UX Design leadership role, transferable skills in operations, strategy, and client management are highlighted. All details should be verified directly with the hiring organization before making application decisions.