Senior Manager, Product Designer - UX/UI

📍 Job Overview

Job Title: Senior Manager, Product Designer - UX/UI

Company: Makro PRO

Location: South Korea

Job Type: FULL_TIME

Category: Product Design / UX/UI Operations

Date Posted: April 07, 2026

Experience Level: 10+ Years

Remote Status: Remote Solely

🚀 Role Summary

• Lead and mentor a team of Product Designers, fostering a culture of innovation and user-centricity within a remote, global setting.

• Drive the end-to-end product design process, from rigorous user research and synthesis to high-fidelity design execution and implementation oversight.

• Collaborate closely with Product Management, Engineering, and Business stakeholders to align design strategy with company vision, business objectives, and transformation plans.

• Champion best-in-class design practices, ensuring consistency, usability, and brand alignment across all digital products and customer touchpoints.

• Actively contribute to the evolution of design operations and methodologies, promoting continuous improvement and efficient workflows within the design team and across departments.

📝 Enhancement Note: This role is positioned as a Senior Manager, indicating a significant level of responsibility for team leadership, strategic input, and operational oversight within the design function. The emphasis on "design operations" in the requirements suggests a need for someone who can not only design but also optimize the design process itself, a key aspect of RevOps and GTM strategy.

📈 Primary Responsibilities

• Define, scope, and manage the entire product experience in close partnership with product, business, and technology teams.

• Oversee and guide the design team's activities, ensuring high-quality outcomes from research and ideation through to final execution and successful implementation.

• Direct UX designers in design strategy, research, and insights generation, ensuring the creation of high-quality UX artifacts such as task flows, wireframes, and prototypes.

• Guide UI designers in executing best-in-class visual design work that is consistent, on-brand, and validated by user research.

• Collaborate with front-end developers to ensure the seamless and accurate implementation of visual designs and product interactions.

• Mentor and coach design team members, focusing on adopting new ways of working and aligning strategic vision with tactical execution.

• Proactively identify and remove team impediments to ensure smooth project progression and efficient design workflows.

• Work with CPO and POs to align the product roadmap with the overall vision, leveraging continuous insights to ensure the voice of the customer is consistently represented.

• Continuously seek and implement innovative solutions to technical challenges and design problems, fostering a culture of challenging the status quo.

• Actively participate in industry events and internal forums, promoting customer focus and increasing visibility within the organization.

• Synchronize customer research efforts across teams and map comprehensive customer journeys for various user segments.

• Synthesize customer insights gathered from individual teams at a journey level to inform holistic product strategy.

• Facilitate work sessions with stakeholders and users to define key design goals, requirements, and shape the overall experience strategy.

📝 Enhancement Note: The responsibilities highlight a blend of strategic leadership, team management, and hands-on design execution. The emphasis on "synchronizing customer research," "mapping customer journeys," and "synthesizing customer insights" points to a strong analytical and strategic component that is crucial for GTM alignment and revenue impact.

🎓 Skills & Qualifications

Education: Bachelor's or Master's degree in Design, Human-Computer Interaction, Computer Science, or a related field, or equivalent practical experience.

Experience: 10+ years of progressive experience in UX/UI product design, with a significant portion in leadership or senior individual contributor roles.

Required Skills:

• Proven ability to plan, direct, and deliver clear research processes and artifacts, including qualitative and quantitative research, usability testing, task flows, wireframes, mockups, prototypes, and design systems.

• Demonstrated experience in making critical design decisions at both team and product levels.

• Extensive experience managing design priorities within an Agile development backlog.

• Deep understanding of the relationship between Product Owners, Scrum Masters, and development teams, underpinned by strong design thinking principles.

• Seasoned design expertise with profound insight into the newest methods, trends, and design operations.

• Strong communication and presentation skills, with the ability to align the organization on complex product decisions and effectively advocate for the voice of the customer.

• Active coaching and mentoring capabilities with a clear focus on growing and maximizing team potential.

• Experience working on projects that span multiple organizations and business units, demonstrating cross-functional influence.

Preferred Skills:

• Experience with design operations and establishing scalable design systems.

• Familiarity with the retail or e-commerce industry.

• Proficiency in advanced prototyping tools and methodologies.

• Experience in translating business metrics into design requirements and user flows.

• Knowledge of front-end development principles to facilitate effective collaboration with engineering.

📝 Enhancement Note: The "10+" years of experience requirement combined with leadership and operational responsibilities (Agile backlog management, design operations) signifies a senior role that requires not just design craft but also strategic alignment and process optimization, aligning with GTM and RevOps principles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 end-to-end product design case studies demonstrating a clear design process from problem definition to solution and impact.

• Each case study should clearly articulate the user problem, business goals, your specific role and contributions, research methodologies employed, design decisions made, iterative process, and measurable outcomes.

• Highlight experience with creating and utilizing design systems for consistency and scalability across multiple products or features.

• Include examples of user research findings, journey maps, wireframes, interactive prototypes, and final visual designs.

Process Documentation:

• Provide evidence of establishing or optimizing design processes, including workflow design, implementation strategies, and performance analysis.

• Showcase experience with Agile methodologies, including participation in sprint planning, backlog grooming, and retrospectives from a design perspective.

• Demonstrate familiarity with tools like Jira and Confluence for project management, collaboration, and documentation.

• Include examples of how you’ve mapped customer journeys and synthesized insights to inform design strategy and product roadmaps.

📝 Enhancement Note: For a leadership role in design, a portfolio demonstrating process and operational efficiency is critical. The emphasis on end-to-end case studies, research synthesis, and measurable impact directly aligns with the data-driven and results-oriented nature of Revenue Operations and Go-To-Market functions.

💵 Compensation & Benefits

Salary Range:

Given the Senior Manager level, 10+ years of experience, and the remote nature within South Korea, a competitive salary range is estimated to be between ₩90,000,000 to ₩150,000,000 KRW annually. This range is based on industry benchmarks for senior product design leadership roles in technology and e-commerce companies operating in South Korea, considering the cost of living and market demand for specialized skills.

Benefits:

• Health Insurance: Comprehensive medical coverage from a top insurance company, including Outpatient Department (OPD), Inpatient Department (IPD), and Emergency OPD.

• Provident Fund: A 3% contribution to a provident fund, supporting long-term financial planning.

• Year-end Bonus: Inclusion of variable and performance-based bonuses, recognizing individual and company achievements.

• Gym Facilities: Access to a fitness center, yoga room, and recreational space at the Head Office, offering a well-rounded employee wellness program.

• Attractive Vacation Days: A minimum of 18 days of annual leave, promoting work-life balance and employee well-being.

• No Overtime Policy: A commitment to a 5-day work week with a focus on goal achievement and deadline management rather than extended hours.

• Free Car Parking Space: Complimentary parking at the Head Office for employees who drive to work.

Working Hours: Approximately 40 hours per week, operating within a 5-day work schedule, with flexibility to manage goals and deadlines effectively.

📝 Enhancement Note: The salary estimate is based on publicly available data for senior design leadership roles in South Korea and general tech industry compensation trends. The benefits package is directly extracted from the job description, highlighting a strong focus on employee well-being and work-life balance, which can be a significant factor for attracting and retaining senior talent in operations-related fields.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail / E-commerce (Southeast Asia focus)

Company Size: While not explicitly stated, the ambition to become "Southeast Asia’s next unicorn" suggests a rapidly growing, potentially Series B or C funded startup or a significant division of an established retail conglomerate aiming for aggressive digital transformation. This implies a dynamic, fast-paced environment with a strong emphasis on innovation and scalability.

Founded: The founding date is not provided, but the context of "future of e-commerce" and "Southeast Asia's next unicorn" points to a relatively modern company or a significant digital initiative within an older retail structure.

Team Structure:

• Design Team: The role implies direct management of a team of UX and UI designers, likely distributed globally given the remote nature of the position.

• Cross-functional Collaboration: Close collaboration with Product Management (CPO, POs), Technology (front-end developers), and Business teams is a core expectation, requiring strong communication and alignment skills.

• Reporting: The Senior Manager will likely report into a Head of Product, VP of Product, or potentially a Chief Product Officer, with direct interaction with senior leadership on roadmap and strategy.

Methodology:

• Agile & Design Thinking: The company operates within an Agile development infrastructure, utilizing methodologies like Scrum, with a strong foundation in Design Thinking principles.

• Data-Driven Decisions: Emphasis on research, customer insights, and data to inform product strategy and design decisions.

• Customer-Centric Approach: A core value is placing the customer at the center of all product development efforts.

Company Website: https://makro.pro/

📝 Enhancement Note: The company's focus on becoming a "unicorn" in Southeast Asian e-commerce indicates a high-growth, ambitious environment. For operations roles, this often translates to a need for adaptability, process improvement, and a results-driven mindset. Understanding this context is key for candidates to align their experience with the company's strategic goals.

📈 Career & Growth Analysis

Operations Career Level: This position is at a Senior Manager level within the Product Design function. It signifies a critical leadership role responsible for both the strategic direction of product design and the operational execution by a team of designers. This level requires not only deep design expertise but also strong people management, process optimization, and cross-functional collaboration skills, which are highly transferable to broader GTM or RevOps leadership tracks.

Reporting Structure: The Senior Manager will likely report to a higher-level product executive (e.g., CPO, VP of Product) and will manage a team of Product Designers (UX/UI). This structure offers visibility to senior leadership and direct influence over team performance and strategy.

Operations Impact: The role's impact is directly tied to enhancing the customer experience, which is fundamental to driving customer acquisition, retention, and ultimately, revenue growth in the competitive e-commerce landscape. By ensuring user-friendly, effective, and desirable product experiences, this role contributes significantly to Makro Pro's GTM strategy and revenue objectives.

Growth Opportunities:

• Leadership Advancement: Potential to grow into Director or VP-level roles within Product Design or transition into broader Product Management or GTM Operations leadership positions as the company scales.

• Strategic Impact: Opportunity to shape the user experience strategy for a rapidly growing e-commerce platform, influencing the direction of a major regional player.

• Skill Development: Continuous learning in cutting-edge design methodologies, team leadership, and strategic product development within a fast-paced, innovative environment.

• Cross-Functional Exposure: Deep collaboration with product, engineering, and business teams offers broad business acumen development.

📝 Enhancement Note: The growth analysis emphasizes the strategic and operational leadership aspects of the role, highlighting its potential for career advancement into broader GTM and RevOps leadership paths due to the direct impact on customer experience and revenue.

🌐 Work Environment

Office Type: This is a remote-first position, indicating a distributed workforce. While there's a Head Office mentioned with gym facilities, the primary work arrangement is remote. This suggests a reliance on digital collaboration tools and asynchronous communication.

Office Location(s): The role is based in South Korea, but the work is remote. This implies that while the company may have a physical presence or legal entity in South Korea, the chosen candidate will work from their own location within the country. The mention of Head Office facilities suggests a central hub, but not necessarily a requirement for daily attendance.

Workspace Context:

• Collaborative Environment: Expect a highly collaborative digital environment, utilizing tools for real-time and asynchronous communication, project management, and design collaboration.

• Operations Tools & Technology: Access to and proficiency with a suite of design and project management tools (e.g., Figma, Sketch, Adobe Creative Suite, Jira, Confluence) will be essential.

• Team Interaction: Opportunities for interaction will primarily be through virtual meetings, design critiques, and team syncs. The mention of a "non-hierarchical and agile environment" suggests open communication channels.

Work Schedule: The standard is 5 days a week, approximately 40 hours. While there's a "no overtime" policy, the emphasis on meeting goals and deadlines suggests a need for efficient time management and proactive planning to ensure work is completed within standard hours. This aligns with operational efficiency principles.

📝 Enhancement Note: The remote nature and focus on digital collaboration are crucial for candidates to understand. This environment requires strong self-discipline, excellent communication skills, and proficiency with virtual collaboration tools, similar to what is expected in remote GTM and RevOps roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess experience, skills, and alignment with the role requirements.

• Hiring Manager Interview: A discussion with the hiring manager to delve deeper into your experience, leadership style, design philosophy, and understanding of product strategy. This stage will likely assess your fit for team leadership and operational oversight.

• Design Challenge/Case Study Presentation: A practical exercise or a presentation of a past case study to evaluate your design process, problem-solving skills, ability to articulate design decisions, and understanding of user needs and business goals. This is a critical stage for demonstrating your ability to drive impactful design outcomes.

• Team/Stakeholder Interviews: Meetings with potential design team members, product managers, and engineering leads to assess collaboration, communication, and cultural fit.

• Final Interview: Potentially with senior leadership (e.g., CPO) to discuss strategic vision, long-term impact, and overall alignment with the company's mission.

Portfolio Review Tips:

• Structure for Impact: Organize your portfolio with clear case studies that highlight a problem, your process, your specific contributions, and the measurable results or impact. For this role, emphasize how your design leadership influenced strategic outcomes.

• Process Over Polish: While polished visuals are important, the interviewers will be looking for a deep understanding of your design process, your ability to adapt to different challenges, and your rationale behind design decisions.

• Quantify Results: Wherever possible, use data and metrics to demonstrate the success of your designs. Show how your work contributed to business objectives like increased conversion, engagement, or reduced churn.

• Leadership Examples: Include examples where you mentored designers, improved team processes, or influenced product strategy through design.

• Tailor to Makro PRO: Research Makro PRO's current offerings and target market. If possible, subtly tailor your presentation to address potential design challenges or opportunities within their e-commerce space.

Challenge Preparation:

• Understand the Core Problems: Be prepared to discuss common challenges in e-commerce UX/UI, such as optimizing checkout flows, improving product discovery, or enhancing customer engagement.

• Articulate Your Process: For any design exercise, clearly explain your thought process, the assumptions you're making, and how you would approach research and iteration.

• Focus on Collaboration: Demonstrate how you would work with product managers and engineers to ensure successful implementation and alignment.

• Think Strategically: Connect your design solutions back to business objectives and customer needs.

📝 Enhancement Note: The interview process and portfolio review tips are tailored to a leadership role in design, emphasizing strategic thinking, process optimization, and measurable impact, which are all critical for GTM and RevOps success.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe Creative Suite (Photoshop, Illustrator), InVision, Principle, Axure RP. Proficiency in at least one primary design tool (e.g., Figma) and prototyping tool is essential.

• User Research & Testing: UserTesting.com, Lookback, Maze, Hotjar, Google Analytics, SurveyMonkey, Typeform. Experience in planning and conducting various forms of user research.

• Design Systems: Tools for creating, managing, and documenting design systems (e.g., Storybook, Zeroheight, internal documentation platforms).

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics, Mixpanel, Amplitude. Ability to interpret user behavior data and translate insights into design improvements.

• Reporting & Dashboarding: Tableau, Power BI, Looker, or similar tools for visualizing user data and design impact.

CRM & Automation:

• Project Management: Jira, Confluence, Asana, Trello. Essential for Agile workflow management, task tracking, and team collaboration.

• Collaboration: Slack, Microsoft Teams, Zoom. For real-time and asynchronous communication.

• Customer Journey Mapping Tools: Miro, Mural, Smaply, or similar for visualizing user flows and touchpoints.

📝 Enhancement Note: This tool stack is typical for senior product design roles and highlights the operational aspect of design. Proficiency in project management tools like Jira and Confluence is directly relevant to operations functions, emphasizing the need for process-oriented thinking.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A deep-seated commitment to understanding and serving customer needs, driving all design and product decisions. This value is paramount for any role impacting customer experience and revenue generation.

• Innovation & Agility: Embracing new ideas, challenging the status quo, and adapting quickly to changing market dynamics and user feedback, mirroring the fast-paced nature of GTM operations.

• Collaboration & Transparency: Fostering an open and communicative environment where ideas are shared freely, feedback is constructive, and team members work together effectively across functions.

• Excellence & Quality: A drive to deliver high-quality, polished, and impactful design solutions that meet rigorous standards and contribute to business success.

• Growth Mindset: Encouraging continuous learning, personal development, and a proactive approach to skill enhancement, particularly in areas of design, technology, and operational efficiency.

Collaboration Style:

• Cross-functional Integration: The team actively collaborates with Product Management, Engineering, and Business stakeholders to ensure design is integrated into the broader product development lifecycle and GTM strategy.

• Process Improvement Focused: Encourages constructive feedback and iterative refinement of design processes and workflows to enhance efficiency and effectiveness.

• Knowledge Sharing: Promotes an environment where designers share best practices, insights, and learnings, contributing to collective growth and improved design operations.

📝 Enhancement Note: The emphasis on customer focus, innovation, collaboration, and quality directly aligns with the core values expected in successful GTM and Revenue Operations teams. These values translate into how design work is approached and how it impacts business outcomes.

⚡ Challenges & Growth Opportunities

Challenges:

• Scaling Design Operations: As Makro PRO aims to become a unicorn, scaling the design team and its processes to meet increasing product demands while maintaining quality and speed will be a significant challenge.

• Balancing User Needs with Business Goals: Effectively translating diverse customer insights and business objectives into cohesive and impactful design solutions requires strategic acumen and strong negotiation skills.

• Remote Team Management: Leading and motivating a globally distributed design team, ensuring consistent output and fostering a strong team culture in a remote setting.

• Driving Innovation in a Competitive Market: Continuously pushing creative boundaries and implementing novel design solutions to maintain a competitive edge in the dynamic Southeast Asian e-commerce market.

• Integrating New Technologies: Staying ahead of emerging design trends and technologies and integrating them effectively into the product development lifecycle.

Learning & Development Opportunities:

• Leadership Development: Opportunities to hone people management, strategic planning, and operational leadership skills through direct team management and cross-functional collaboration.

• Industry Exposure: Engaging with cutting-edge design practices and e-commerce trends through company-sponsored learning, conferences, and internal knowledge-sharing sessions.

• Strategic Influence: The chance to significantly shape the user experience strategy for a prominent e-commerce player, impacting millions of users and contributing directly to business growth.

• Mentorship: Potential to be mentored by senior leaders within the organization and to mentor junior designers, fostering a continuous learning environment.

📝 Enhancement Note: The listed challenges and growth opportunities highlight the strategic and operational complexities of the role, offering valuable insights for candidates looking to understand the day-to-day realities and long-term potential of the position. These are highly relevant to candidates transitioning from or aspiring to roles in GTM and RevOps.

💡 Interview Preparation

Strategy Questions:

• "How would you approach building a design system from scratch for a rapidly scaling e-commerce platform like Makro PRO?" (Focus on process, scalability, and collaboration with engineering).

• "Describe a time you had to align conflicting stakeholder priorities on a product design. How did you manage this and what was the outcome?" (Assess negotiation, communication, and strategic alignment skills).

• "How do you ensure the 'voice of the customer' is consistently heard and acted upon throughout the product development lifecycle, especially in an Agile remote environment?" (Evaluate research synthesis, continuous feedback loops, and operational integration).

Company & Culture Questions:

• "Based on your understanding of Makro PRO's ambition to become a unicorn in Southeast Asian e-commerce, what do you see as the biggest design opportunities and challenges for our platform?" (Demonstrates research and strategic thinking).

• "How do you see your role contributing to Makro PRO's overarching business goals and revenue objectives?" (Connects design impact to business outcomes).

Portfolio Presentation Strategy:

• Start with the 'Why': Clearly articulate the business problem and user need your project addressed.

• Show, Don't Just Tell: Use visuals (wireframes, prototypes, final designs) to walk through your process. For case studies, focus on the journey and decision-making.

• Highlight Your Role & Impact: Be specific about your contributions, especially in a leadership context. Quantify results wherever possible – e.g., "This redesign led to a 15% increase in conversion rate."

• Discuss Challenges & Learnings: Be honest about obstacles faced and what you learned, showing resilience and a growth mindset.

• Connect to Makro PRO: If possible, draw parallels between your past work and the potential needs of Makro PRO’s e-commerce platform.

📝 Enhancement Note: The interview preparation focuses on strategic, operational, and leadership aspects of the role, providing actionable advice for candidates to showcase their value beyond just design craft, aligning with the expectations for a senior operations-focused leadership position.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on Workable.

• Portfolio Customization: Tailor your portfolio to highlight 2-3 of your most impactful end-to-end product design case studies. Focus on projects demonstrating leadership, process optimization, and measurable business impact relevant to e-commerce or high-growth environments. Clearly define your role, the problem, your process, and the outcomes.

• Resume Optimization: Ensure your resume clearly articulates your 10+ years of experience, leadership achievements, and proficiency in Agile methodologies, design operations, and cross-functional collaboration. Use keywords relevant to product design, UX/UI, team management, and e-commerce.

• Interview Preparation: Practice articulating your design philosophy, leadership approach, and how you measure design's contribution to business goals. Prepare specific examples for behavioral questions related to team management, stakeholder alignment, and problem-solving. Rehearse your portfolio presentation for clarity and impact.

• Company Research: Thoroughly research Makro PRO, its market position, its stated ambition to be a unicorn, and its target customer base in Southeast Asia. Understand their current digital offerings and identify potential areas where design leadership can drive significant improvement and revenue growth.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details, especially regarding salary ranges and specific company culture aspects, should be verified directly with the hiring organization before making application decisions.

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