Senior Interaction / Product Designer

📍 Job Overview

Job Title: Senior Interaction / Product Designer

Company: CapTech Consulting

Location: Richmond, Virginia, United States (with potential for Denver, CO)

Job Type: Full-time

Category: Design / Customer Experience (CX)

Date Posted: March 19, 2026

Experience Level: 3-5 Years Professional Experience

Remote Status: Hybrid (On-site as requested by client or CapTech office; remote when compatible with needs)

🚀 Role Summary

• This role focuses on designing sophisticated, intuitive, and impactful digital brand experiences, emphasizing user interaction and product design principles within a consulting environment.

• The Senior Interaction / Product Designer will leverage a deep understanding of product strategy, user research, and design methodologies to translate business goals into elegant and accessible digital solutions.

• A key aspect involves close collaboration with cross-functional teams, including researchers, developers, and analysts, to ensure cohesive and impactful end-to-end user experiences.

• The position requires proficiency in industry-standard design tools and a proactive approach to staying current with evolving design methods and AI-powered design tools.

📝 Enhancement Note: While the primary location is listed as Richmond, VA, the inclusion of Denver, CO, as an alternative location suggests a hybrid or flexible work arrangement may be possible, with an emphasis on client needs. The role is positioned within CapTech's Customer Experience (CX) team, indicating a strong focus on user-centric design and its impact on client business objectives.

📈 Primary Responsibilities

• Develop comprehensive user personas, customer journey maps, wireframes, interactive prototypes, and responsive web and mobile interface designs, adhering to best practices in usability and interaction design.

• Design innovative and engaging digital experiences for new web and mobile products, as well as enhance and extend existing designs while maintaining consistency with established design systems.

• Create clear, concise, and compelling presentations to articulate design rationale, strategic recommendations, and user insights to both clients and internal stakeholders.

• Collaborate effectively with UX researchers to conduct and synthesize user research, translating findings into actionable design decisions that inform product strategy.

• Partner closely with developers to ensure the accurate implementation of designs, maintaining visual fidelity, interaction quality, and adherence to accessibility standards (WCAG).

• Provide insightful and constructive feedback on design concepts, including information architecture, content strategy, and alignment with business goals and user needs, within a collaborative team setting.

• Continuously research and analyze emerging design and technology trends, including AI-powered design tools, to identify opportunities for innovation and enhance recommended solutions.

• Consult with clients and internal teams on the importance and implementation of accessible design principles, ensuring inclusivity in all digital products.

📝 Enhancement Note: The responsibilities highlight a blend of hands-on design execution and strategic client consultation, typical for a senior role in a consulting firm. The emphasis on presenting rationale and collaborating with clients suggests strong communication and stakeholder management skills are critical. The explicit mention of AI-powered design tools indicates a forward-looking approach to design processes.

🎓 Skills & Qualifications

Education:

Experience:

Required Skills:

• Demonstrated expertise in creating personas, customer journeys, wireframes, prototypes, and responsive web and mobile interface designs.

• Proven understanding of product strategy, heuristic analysis, information architecture, user research, and usability testing methodologies.

• Strong proficiency in Figma for design and prototyping is a mandatory requirement.

• Excellent written, verbal, conceptual, and visual communication skills, with the ability to articulate design decisions clearly and persuasively.

Preferred Skills:

• Experience designing developer-ready visual assets and UI components.

• Familiarity with user research tools such as Optimal Workshop, UserTesting, or SurveyMonkey.

• Working knowledge of Agile product development lifecycles and practices.

• Familiarity with WCAG (Web Content Accessibility Guidelines) and accessibility standards.

📝 Enhancement Note: The required experience level (3-5 years) and the preference for consulting/agency background suggest a need for candidates who can quickly adapt to client environments and project demands. The mandatory Figma proficiency is a key technical requirement, and familiarity with research and Agile tools points to a desire for well-rounded, adaptable designers.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive online portfolio showcasing a range of interaction and product design projects is mandatory for consideration.

• The portfolio should clearly demonstrate your ability to translate business goals and user needs into effective digital solutions.

• Examples should highlight your process, from initial research and concept development through wireframing, prototyping, and final UI design.

Process Documentation:

• Demonstrate a systematic approach to user research, including methodologies used and how insights informed design iterations.

• Provide examples of your workflow, illustrating how you move from discovery and ideation to detailed design specifications.

• Showcase your experience with prototyping tools (especially Figma) and how you use them for user testing and stakeholder communication.

• Highlight any contributions to or experience with design systems, including component creation and governance.

📝 Enhancement Note: A strong portfolio is critical for this role, serving as the primary evidence of design capability. The emphasis on process and outcomes suggests that candidates should be prepared to discuss their design thinking, problem-solving approaches, and the results of their work in detail.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Generous Paid Time Off (PTO).

• Comprehensive Health Coverage.

• Disability Insurance.

• Paid Family Leave.

• Modern Health: A mental health and well-being platform offering 1:1 care, group sessions, and self-serve resources.

• Carrot Fertility: Inclusive fertility and family-forming coverage, including adoption, surrogacy, and fertility treatments.

• Fringe: A company-paid stipend program for personalized lifestyle benefits (e.g., streaming services, student loan repayment, fitness).

• Employee Resource Groups (ERGs) supporting diversity and inclusion.

• Philanthropic Partnership opportunities for community engagement.

Working Hours:

• Standard working hours are assumed to be approximately 40 hours per week, typical for a full-time role. While the role requires on-site availability, flexibility for remote work exists when compatible with client and company needs.

📝 Enhancement Note: The salary range is broad, reflecting the "Senior" title and the range of experience and expertise expected within that designation. The extensive benefits package, including unique offerings like Modern Health, Carrot Fertility, and Fringe, indicates a strong focus on employee well-being and personalized support. The explicit mention of supporting Equal Pay for all, including in Colorado, is a positive indicator of fair compensation practices.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Consulting, with a strong focus on Digital Transformation and Customer Experience (CX).

Company Size: CapTech Consulting is a significant player in the consulting space, working with Fortune 100 companies, mid-sized enterprises, and government agencies. This implies a structured, professional environment with opportunities for diverse project exposure.

Founded: The company was founded with a vision centered on building strong, lasting relationships with clients. This suggests a culture that values partnership, trust, and long-term engagement.

Team Structure:

• The role is within the Customer Experience (CX) team, suggesting a specialized group focused on user-centric design and strategy.

• As a Senior Designer, you will likely be part of project-based teams, collaborating with consultants from various disciplines (e.g., strategy, technology, analytics).

Methodology:

• CapTech emphasizes leveraging technology to achieve client goals, indicating a data-driven and results-oriented approach.

• The focus on CX suggests a strong reliance on user research, journey mapping, and iterative design processes.

• Collaboration with cross-functional teams implies an Agile or hybrid methodology, with an emphasis on communication and feedback loops.

Company Website: https://www.captechconsulting.com/

📝 Enhancement Note: CapTech's culture appears to prioritize strong client relationships, technological innovation, and employee development. The CX team's focus suggests a user-first approach embedded within a consulting framework. The company size and client base indicate opportunities to work on impactful, large-scale projects.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Interaction / Product Designer role, indicating a mid-to-senior level position demanding significant autonomy, strategic input, and mentorship capabilities. You are expected to lead design efforts on projects and contribute to the evolution of design practices.

Reporting Structure: You will likely report to a Design Lead or CX Practice Lead within CapTech, and functionally to Project Managers on client engagements. You will also be expected to mentor and guide more junior designers.

Operations Impact: As a Senior Designer in CX, your impact is directly tied to enhancing client digital products and experiences. This translates to improved user satisfaction, increased engagement, higher conversion rates, and ultimately, contributing to the client's business objectives and revenue growth through superior design.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas like accessibility, AI-driven design, or advanced prototyping, potentially leading to principal or expert roles.

• Leadership: Transition into leadership roles, such as Design Lead, Practice Area Lead, or manage teams of designers.

• Client Strategy: Move towards more strategic client advisory roles, shaping digital transformation roadmaps from a design perspective.

• Learning & Development: Access to certification programs, tuition support, and digital learning resources to continuously upskill.

📝 Enhancement Note: The "Senior" designation implies a path beyond individual contribution, with expectations for leadership, mentorship, and strategic influence. CapTech's commitment to customizable career progression suggests a structured approach to employee growth within the firm.

🌐 Work Environment

Office Type: CapTech operates a hybrid work model. Employees are expected to be available to work onsite at client locations or CapTech offices as required. Remote work is permitted when it aligns with client and company needs, suggesting a flexible approach to location-based work.

Office Location(s): While Richmond, VA, is the primary listed location, Denver, CO, is also mentioned as an alternative. This indicates that CapTech has a distributed presence and may have client engagements or office hubs in multiple regions.

Workspace Context:

• You will work within project teams, likely involving a mix of in-person and remote collaboration, depending on the engagement.

• Access to standard design tools and technologies, with Figma being a primary requirement. Collaboration tools for remote communication and project management will also be essential.

• Opportunities for interaction with a diverse range of professionals, including fellow designers, strategists, developers, and client teams, fostering a dynamic and collaborative environment.

Work Schedule: The role is full-time, typically around 40 hours per week. However, consulting environments can sometimes require flexibility to meet client deadlines or project milestones. The hybrid model offers some flexibility in terms of where work is performed.

📝 Enhancement Note: The hybrid nature of the work environment is a key characteristic. Candidates should be comfortable with a blend of remote and on-site work, adapting to client needs and CapTech's operational requirements. This flexibility is balanced by structured benefits and growth opportunities.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of your resume and portfolio link by a recruiter or hiring manager to assess basic qualifications and design experience.

• Portfolio Review & Discussion: A dedicated session where you will walk through your portfolio, explaining your design process, decision-making, and the impact of your work. Be prepared to dive deep into 1-3 key projects.

• Skills Assessment/Case Study: Potentially a design challenge or a case study presentation, either pre-assigned or conducted during the interview, to evaluate your problem-solving skills, design thinking, and ability to articulate solutions.

• Behavioral & Cultural Fit: Interviews with team members and leadership to assess your collaboration style, communication skills, understanding of consulting, and alignment with CapTech's values.

• Final Interview: May involve senior leadership to discuss career aspirations and confirm fit for the senior role.

Portfolio Review Tips:

• Curate Strategically: Select projects that best showcase your interaction design, product design, and problem-solving skills relevant to consulting engagements. Include a mix of complex challenges and successful outcomes.

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed (research, ideation, iteration, testing), the solutions you designed, and the measurable results or impact. Use visuals effectively.

• Highlight Process: Emphasize your thought process, design rationale, and how you navigated constraints or challenges. Demonstrate your understanding of user-centered design principles.

• Showcase Collaboration: If possible, subtly indicate how you collaborated with developers, researchers, or stakeholders, especially for projects designed for client implementation.

• Accessibility Focus: Ensure at least one project demonstrates an understanding and application of accessibility standards (WCAG).

Challenge Preparation:

• Prepare to articulate your design process clearly and concisely. Understand how you would approach a typical consulting design problem (e.g., improving a user journey, designing a new feature for an existing product).

• Be ready to discuss your experience with Figma in detail, including advanced features, component libraries, and prototyping capabilities.

• Familiarize yourself with CapTech's work and client types to tailor your responses and demonstrate an understanding of their business context.

📝 Enhancement Note: The interview process is heavily weighted towards portfolio review and case study presentation, underscoring the importance of a well-prepared and relevant portfolio. Candidates should be ready to discuss their design process and impact in a structured, client-focused manner.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Mandatory proficiency for UI design, wireframing, prototyping, and collaboration. Expect to use it extensively for creating detailed design assets and interactive prototypes.

• Prototyping Tools: While Figma is primary, familiarity with other prototyping tools (e.g., InVision, Adobe XD) might be beneficial for understanding different workflows.

Analytics & Reporting:

• User Research Tools: Familiarity with tools like Optimal Workshop, UserTesting, and SurveyMonkey is a plus for conducting and synthesizing user research.

• Analytics Platforms: While not explicitly listed, understanding how to interpret data from platforms like Google Analytics or Adobe Analytics is crucial for informing design decisions and measuring impact.

CRM & Automation:

• Agile Project Management Tools: Experience with tools like Jira, Asana, or Trello is beneficial, given the mention of Agile development lifecycles.

• Collaboration Platforms: Proficiency with tools like Slack, Microsoft Teams, and shared document platforms (e.g., Google Workspace, Confluence) is essential for remote and cross-functional collaboration.

📝 Enhancement Note: Figma is the cornerstone of the required toolset. The preference for certain research and Agile tools indicates how CapTech integrates design within broader project management and user insights frameworks. A candidate's ability to leverage these tools effectively will be a key differentiator.

👥 Team Culture & Values

Operations Values:

• Collaboration: A strong emphasis on working effectively within cross-functional teams and with clients, sharing knowledge and providing constructive feedback.

• Curiosity & Continuous Learning: Encouraging designers to stay current with evolving methods, tools, and trends, including AI-powered design.

• Client Focus & Impact: Delivering tangible results and value for clients through thoughtful, user-centered design solutions that address business goals.

• Excellence & Quality: Commitment to producing high-quality, intuitive, impactful, and accessible digital experiences.

• Relationship Building: As a consulting firm, fostering strong, long-term relationships with clients and colleagues is paramount.

Collaboration Style:

• Expect a highly collaborative environment where designers work closely with researchers, developers, strategists, and project managers.

• Design reviews are likely a regular part of the workflow, involving constructive feedback and iterative refinement.

• Cross-functional collaboration extends to client teams, requiring strong communication and presentation skills to build trust and ensure alignment.

📝 Enhancement Note: CapTech's values emphasize a blend of technical excellence, client partnership, and continuous improvement. The collaborative nature of consulting means that interpersonal skills and the ability to work effectively with diverse teams are as important as design skills.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Client Needs with User Experience: Navigating competing priorities between client business goals, technical constraints, and optimal user experience.

• Adapting to Diverse Project Environments: Working on a variety of projects for different clients, each with unique industries, user bases, and challenges.

• Keeping Pace with Technology: Continuously learning and integrating new design tools, methodologies, and emerging technologies like AI into practice.

• On-site Requirements: Managing the balance between remote flexibility and the necessity of on-site presence for client engagements or office collaboration.

Learning & Development Opportunities:

• Formal Training: Access to certification programs, tuition support, and a wide array of digital on-demand learning courses.

• Mentorship: Opportunities to be mentored by senior designers and practice leads, and to mentor junior team members.

• Skill Development Paths: Customizable career progression plans designed to help employees develop specialized skills or move into leadership roles.

• Industry Exposure: Working on diverse projects for Fortune 100 companies and government agencies provides broad industry experience.

📝 Enhancement Note: The challenges are typical for a senior role in consulting, requiring adaptability, strong problem-solving skills, and a commitment to continuous learning. The growth opportunities are robust, with a clear emphasis on professional development and career pathing.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting requirements from a client and user needs. How did you resolve it?" (Prepare a STAR method example focusing on negotiation and user advocacy).

• "How do you approach designing for accessibility (WCAG)? Can you provide an example from your portfolio?" (Be ready to discuss specific guidelines and implementation strategies).

Company & Culture Questions:

• "What interests you about CapTech Consulting and this specific role?" (Research CapTech's client work, values, and CX practice).

• "How do you contribute to a collaborative team environment?" (Highlight examples of teamwork, feedback, and knowledge sharing).

Portfolio Presentation Strategy:

• Structure: For each project, clearly state the client/context, the problem, your specific role, your process, the solution, and the outcome/impact.

• Visuals: Use high-fidelity mockups, interactive prototypes (live or video), and clear diagrams (user flows, personas).

• Narrative: Tell a compelling story about your problem-solving journey. Explain why you made certain design decisions.

• Figma Focus: Be prepared to discuss your Figma workflow, component system usage, and any advanced techniques you employ.

• Conciseness: Allocate time wisely for each project, ensuring you cover key aspects without getting bogged down in excessive detail. Aim for 15-20 minutes per project, leaving time for Q&A.

📝 Enhancement Note: Interview preparation should center around demonstrating a strong design process, client-facing communication skills, and a proactive approach to learning and problem-solving, all supported by a robust and well-presented portfolio.

📌 Application Steps

To apply for this Senior Interaction / Product Designer position:

• Submit your application through the provided link on jobs.smartrecruiters.com.

• Portfolio Customization: Ensure your online portfolio is up-to-date, easily navigable, and prominently features 2-3 of your strongest interaction and product design case studies. Tailor the project selection to highlight experience relevant to consulting and enterprise clients.

• Resume Optimization: Update your resume to clearly articulate your 3-5 years of professional experience, emphasizing accomplishments related to product strategy, user research, UI/UX design, prototyping, and collaboration. Use keywords from the job description.

• Interview Preparation: Practice presenting your portfolio projects, focusing on clearly explaining your process, design rationale, and the impact of your work. Prepare answers to common behavioral and situational questions relevant to consulting roles.

• Company Research: Familiarize yourself with CapTech Consulting, their CX practice, recent projects, and company values to demonstrate genuine interest and cultural alignment during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.