Senior Interaction / Product Designer

📍 Job Overview

Job Title: Senior Interaction / Product Designer Company: CapTech Consulting Location: Charlotte, North Carolina, USA Job Type: Full-time Category: Design Operations / Product Operations Date Posted: September 15, 2025 Experience Level: Mid-Senior Level (3-5 years) Remote Status: On-site

🚀 Role Summary

• Designs sophisticated, intuitive, and impactful digital brand experiences for web and mobile products, focusing on user-centricity and accessibility.
• Leverages product strategy, information architecture, and user research to craft elegant solutions for complex business challenges, aligning with GTM (Go-To-Market) strategies.
• Collaborates closely with cross-functional teams, including UX researchers, developers, and business analysts, to deliver high-quality, user-friendly interfaces.
• Utilizes design thinking principles and a strong understanding of product development lifecycles to contribute to innovative client engagements.
• Develops and presents clear, concise design rationales and recommendations to clients and internal stakeholders, ensuring alignment with business objectives and user needs.

📝 Enhancement Note: While the title is "Senior Interaction / Product Designer," the responsibilities and qualifications strongly align with a role focused on the operationalization of design principles within product development and Go-To-Market (GTM) strategies. The emphasis on client-facing consultations, user research implementation, and bridging design with business challenges positions this role as a critical link in the product lifecycle, akin to a Product Operations or Design Operations function, albeit with a primary focus on user experience design.

📈 Primary Responsibilities

• Design new, engaging digital experiences for web and mobile products, and enhance existing designs by extending and refining established design systems.
• Develop comprehensive user personas, information architectures, customer journey maps, wireframes, and interactive prototypes that adhere to interaction design and usability best practices.
• Consult with clients and internal teams to advocate for and implement accessibility and usability best practices within modern experience design, ensuring compliance with standards like WCAG.
• Produce clean, informative, and concise presentations that effectively communicate design rationales, user insights, and strategic recommendations to clients and internal stakeholders.
• Research and analyze emerging design trends and technologies, assessing their relevance and potential application to client solutions and CapTech's service offerings.
• Conduct heuristic analyses and usability testing to identify areas for improvement and validate design decisions, translating findings into actionable design iterations.
• Collaborate with Product Managers and Business System Analysts to understand business requirements and translate them into user-centered design solutions that support GTM initiatives.
• Contribute to the refinement and application of CapTech's design methodologies and best practices, fostering a culture of continuous improvement within the Customer Experience team.

📝 Enhancement Note: The responsibilities highlight a strong focus on the end-to-end design process and client-facing consulting, which is typical for senior design roles. For operations professionals, understanding how these design outputs directly influence product adoption, customer satisfaction, and ultimately, revenue, is key. The emphasis on "extending and enhancing existing designs based on established design systems" points to a need for understanding how to operationalize design consistency and efficiency.

🎓 Skills & Qualifications

Education:

• Bachelor's degree (BA or BS) in Design, Information Sciences, Human-Computer Interaction (HCI), Psychology, or a related field.

Experience:

• 3-5 years of professional experience in interaction design, product design, or a similar user experience role.
• Experience within a consulting or agency environment is highly preferred, demonstrating adaptability and client-facing engagement.

Required Skills:

• Proven expertise in product strategy formulation and user-centered design principles.
• Strong proficiency in heuristic analysis, information architecture, and user research methodologies.
• Demonstrated ability in wireframing, prototyping, and conducting usability testing sessions.
• Excellent written, verbal, conceptual, and visual communication skills for articulating design ideas and rationale.
• Advanced proficiency in Figma; experience with comparable design tools such as Axure, Sketch, or Adobe XD is also valued.
• Ability to manage multiple projects, meet tight deadlines, and adapt to a fast-paced, innovative consulting environment.

Preferred Skills:

• Experience designing developer-ready visual assets and UI components, facilitating seamless handoffs and implementation.
• Familiarity with user research methods and tools (e.g., Optimal Workshop, Survey Monkey, UserZoom).
• Working knowledge of Agile product development lifecycles and collaborative methodologies.
• Understanding of WCAG (Web Content Accessibility Guidelines) and other accessibility standards, with the ability to integrate them into design processes.
• Experience contributing to or maintaining design systems to ensure brand consistency and efficient design workflows.

📝 Enhancement Note: The required skills emphasize a blend of strategic thinking, technical design proficiency, and strong communication. For operations professionals, understanding how these skills translate into efficient design processes, scalable design systems, and measurable user experience improvements is crucial. The preference for Figma and familiarity with Agile practices are key indicators of the team's operational workflow.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive online portfolio showcasing a minimum of 3-5 distinct projects that demonstrate your interaction and product design capabilities.
• Projects should clearly articulate the problem statement, your design process, key decisions made, and the final outcomes, with a focus on measurable impact.
• Inclusion of case studies detailing the application of user research, information architecture, wireframing, prototyping, and usability testing.
• Examples of how you have contributed to or leveraged design systems to maintain consistency and efficiency across digital products.
• Evidence of collaboration with cross-functional teams (developers, product managers, researchers) and client interaction experience.

Process Documentation:

• Demonstrate understanding of how to document and communicate design processes, including user flows, wireframes, prototypes, and final UI assets.
• Showcase examples of creating or contributing to style guides, component libraries, or design system documentation that supports efficient product development.
• Provide insights into how you gather and incorporate user feedback and usability testing results into iterative design improvements.
• Illustrate experience with creating presentations that clearly articulate design rationale, user insights, and recommended solutions to stakeholders.

📝 Enhancement Note: A strong portfolio is paramount for this role. Operations professionals should focus on how their portfolio demonstrates not just creative design skills, but also an understanding of process, efficiency, and measurable outcomes. Highlighting projects where design choices directly impacted user adoption, task completion rates, or client business objectives will be particularly impactful.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for a Senior Interaction / Product Designer with 3-5 years of experience in Charlotte, NC, the estimated salary range is between $90,000 - $120,000 annually. This estimate considers the consulting nature of CapTech and the demand for skilled UX professionals in the region.

Benefits:

• Comprehensive Health Coverage: Medical, dental, and vision insurance plans.
• Generous Paid Time Off (PTO): Ample time for rest and rejuvenation.
• Disability Insurance: Protection against income loss due to disability.
• Paid Family Leave: Support for new parents and those caring for family members.
• Learning & Development: Access to programs offering certification and tuition support, digital on-demand learning courses, mentorship, and structured skill development paths.
• Mental Health & Well-being: Membership to Modern Health, providing 1:1 care, group support, and self-serve resources.
• Fertility & Family Support: Inclusive coverage through Carrot Fertility for various family-forming paths.
• Lifestyle Stipend: A company-paid stipend program (Fringe) for personalized benefits like streaming services, student loan repayment, fitness, and travel.
• Employee Resource Groups (ERGs): Opportunities to join employee-led committees focused on diversity, inclusion, and belonging.
• Philanthropic Partnerships: Engagement in community support and pro-bono projects.
• 401(k) Matching: Generous employer matching with no vesting period to support financial wellness.

Working Hours:

• Standard full-time employment, typically around 40 hours per week, with potential for flexibility depending on project demands and client needs. The consulting environment may require occasional extended hours to meet project deadlines.

📝 Enhancement Note: The comprehensive benefits package, particularly the focus on learning and development and well-being, suggests a company culture that invests in its employees' growth and personal lives. For operations professionals, understanding the investment in employee enablement can indicate a supportive environment for process improvement and skill enhancement. The salary range is an estimate based on market data for the specified location and experience level.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Consulting / Digital Transformation. CapTech Consulting operates within the technology consulting sector, advising clients across various industries on digital transformation initiatives, often involving customer experience enhancement and technology implementation. Company Size: Likely mid-to-large enterprise, given it's a consulting firm with a national presence and an "award-winning" reputation. This size implies structured processes, opportunities for specialization, and exposure to a wide range of client challenges. Founded: Founded with a passion for creating lasting relationships and a consultancy centered on client success. This founding principle suggests a client-centric, relationship-driven culture.

Team Structure:

• The role is within the Customer Experience (CX) team, which signifies a dedicated focus on user-centric design and digital engagement.
• This team likely comprises interaction designers, UX researchers, UI designers, and potentially content strategists, working collaboratively.
• Interaction designers are expected to work closely with developers and business system analysts, indicating a matrixed or project-based team structure common in consulting.

Methodology:

• Emphasis on user research, information architecture, and usability testing as core components of the design process.
• Client consultation and presentation are integral, requiring strong communication and strategic thinking.
• Adherence to established design systems and best practices for efficiency and consistency.
• Curiosity and enthusiasm for learning new methods in product and service design.

Company Website: https://www.captechconsulting.com/

📝 Enhancement Note: CapTech's consulting model means exposure to diverse client needs and industries. The emphasis on relationships and client success suggests a professional, collaborative environment where design is seen as a strategic business driver. For operations professionals, understanding this client-centric approach is key to aligning design outputs with client business goals and GTM strategies.

📈 Career & Growth Analysis

Operations Career Level: This position is a "Senior" level role, indicating a need for seasoned professionals with demonstrated experience and the ability to lead design efforts with minimal supervision. It suggests a step towards leadership within the design function or specialization. Reporting Structure: Likely reports to a Design Lead, CX Manager, or a Principal Consultant within the Customer Experience practice. Collaboration will extend across project teams with client stakeholders, product managers, and development teams. Operations Impact: The Senior Interaction/Product Designer's work directly impacts client success by improving user experience, increasing product adoption, and enhancing brand perception. This role is critical in translating business objectives into user-friendly digital products, thereby driving revenue and customer loyalty.

Growth Opportunities:

• Leadership Development: Potential to lead design initiatives, mentor junior designers, and contribute to the strategic direction of the CX practice.
• Skill Specialization: Opportunity to deepen expertise in specific areas like accessibility, design systems, user research, or product strategy.
• Client Relationship Management: Develop strong client-facing skills and build a reputation for delivering exceptional design solutions.
• Industry Exposure: Gain broad experience across various industries and client types, enhancing versatility and marketability.
• Professional Certifications: Support for obtaining industry-recognized certifications relevant to UX, product design, or Agile methodologies.

📝 Enhancement Note: The "Senior" title implies a significant level of autonomy and responsibility. Growth opportunities are likely tied to project leadership, client engagement, and contributing to the firm's best practices. For operations professionals, this means opportunities to influence process improvements and mentor others in design operationalization.

🌐 Work Environment

Office Type: CapTech operates as a consulting firm, typically involving client site visits and potentially shared office spaces or dedicated client project offices. The Charlotte office would likely serve as a hub for internal meetings, training, and collaboration. Office Location(s): Primarily Charlotte, North Carolina, with potential for travel to client sites across the United States.

Workspace Context:

• Collaborative Environment: Expect a dynamic workspace that encourages interaction and knowledge sharing among designers, consultants, and client teams.
• Technology Focused: Access to industry-standard design software and hardware, facilitating efficient workflow and high-quality output.
• Client-Centric: Work may involve periods of deep focus for individual design tasks, interspersed with client meetings, workshops, and presentations.

Work Schedule:

• A standard 40-hour work week is the baseline, but consulting roles often require flexibility to meet client deadlines and project demands, which may include occasional extended hours or weekend work. Travel to client sites may also be a factor.

📝 Enhancement Note: The consulting environment necessitates adaptability and strong time management. Understanding the blend of client-facing work and internal collaboration is key. Operations professionals will find that efficiency in process and tool utilization is highly valued to manage diverse client needs effectively.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your resume and portfolio to assess basic qualifications and fit.
• Portfolio Presentation & Discussion: Expect to present your portfolio, discussing your design process, key projects, and how you approach problem-solving. This is a critical stage to demonstrate your strategic thinking and communication skills.
• Technical/Skills Assessment: You may be asked to complete a design challenge or a case study, either during the interview or as a take-home assignment, to evaluate your practical design skills and problem-solving approach.
• Behavioral & Situational Interviews: Questions will focus on your experience with collaboration, client management, handling challenges, and your understanding of CapTech's culture and values.
• Final Round: May involve meeting with senior leadership or practice leaders to discuss your career aspirations and overall fit within the firm.

Portfolio Review Tips:

• Curate Selectively: Choose projects that best showcase your skills relevant to the job description, focusing on impact and process.
• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed, your design decisions, and the measurable outcomes.
• Highlight Collaboration: Showcase instances where you worked effectively with cross-functional teams and stakeholders.
• Demonstrate Problem-Solving: Emphasize how you tackled complex challenges and arrived at innovative solutions.
• Showcase Figma Proficiency: Ensure your portfolio clearly demonstrates your expertise with Figma and other relevant design tools.

Challenge Preparation:

• Understand the Context: If given a case study, thoroughly analyze the brief, identify key constraints, and define success metrics.
• Focus on Process: Even with a design challenge, articulate your thought process, decision-making rationale, and how you would approach implementation and iteration.
• Accessibility & Usability: Keep accessibility and usability best practices top of mind throughout your solution.
• Concise Communication: Prepare to present your approach and solution clearly and concisely, anticipating potential questions.

📝 Enhancement Note: The interview process heavily emphasizes portfolio demonstration and the ability to articulate design strategy and process. Operations professionals should prepare to discuss how their design work contributes to business objectives and operational efficiency, using concrete examples from their portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, prototyping, UI design, and collaboration. Proficiency is preferred.
• Prototyping Tools: Experience with tools like Axure, Sketch, or Adobe XD is valuable.
• Presentation Software: Strong command of PowerPoint for client presentations and design rationale communication.

Analytics & Reporting:

• Familiarity with user research platforms such as Optimal Workshop, Survey Monkey, and UserZoom for data collection and analysis.
• Understanding of how to interpret analytics data to inform design decisions is a plus.

CRM & Automation:

• While not directly listed, familiarity with how design outputs integrate into product development workflows, which may involve CRM systems or project management tools, is beneficial.

📝 Enhancement Note: Figma proficiency is a key technical requirement. For operations professionals, understanding how these design tools integrate into broader product development and GTM workflows is important. The ability to translate design outputs into actionable data for reporting and analysis will be a differentiator.

👥 Team Culture & Values

Operations Values:

• Client-Centricity: A strong focus on understanding and meeting client needs to deliver impactful solutions.
• Collaboration: Valuing teamwork and cross-functional partnerships to achieve common goals.
• Innovation: Encouraging curiosity and the exploration of new design methods and technologies.
• Excellence: Commitment to high-quality work, continuous learning, and professional development.
• Integrity: Upholding ethical standards in all client interactions and design practices.

Collaboration Style:

• Cross-Functional Integration: Works closely with developers, researchers, and business analysts to ensure cohesive product development.
• Open Communication: Encourages clear and direct communication to share ideas, provide feedback, and resolve issues efficiently.
• Knowledge Sharing: Active participation in sharing insights, best practices, and learnings within the design team and across project teams.

📝 Enhancement Note: CapTech's culture emphasizes strong client relationships and collaborative problem-solving. For operations professionals, understanding these values helps in aligning personal work style with the team's expectations and contributing effectively to client success.

⚡ Challenges & Growth Opportunities

Challenges:

• Client Demands: Adapting to diverse client requirements, evolving project scopes, and tight deadlines in a fast-paced consulting environment.
• Balancing Innovation and Constraints: Finding creative solutions while adhering to client brand guidelines, technical limitations, and budget constraints.
• Cross-Functional Alignment: Ensuring seamless communication and integration between design, development, and business strategy teams.
• Measuring Design Impact: Quantifying the impact of design decisions on user behavior, client business goals, and revenue.

Learning & Development Opportunities:

• Advanced Design Skills: Access to training and resources to master new design techniques, tools, and methodologies.
• Industry Best Practices: Exposure to cutting-edge design trends and client challenges across various sectors.
• Leadership Training: Opportunities to develop leadership capabilities through project management and team mentorship.
• Networking: Building professional relationships with clients and industry peers.

📝 Enhancement Note: The consulting nature of the role presents dynamic challenges. Growth is driven by successfully navigating these challenges, expanding one's skillset, and demonstrating leadership potential within client engagements and internal practice development.

💡 Interview Preparation

Strategy Questions:

• Be prepared to discuss your approach to understanding client business objectives and translating them into user-centered design strategies.
• Articulate how you ensure accessibility and usability are integrated into your design process from the outset.
• Explain how you manage competing priorities and stakeholder expectations in a client-facing role.
• Describe your process for conducting user research and incorporating findings into design iterations.

Company & Culture Questions:

• Research CapTech's recent projects, client successes, and company values to demonstrate genuine interest.
• Be ready to discuss your preferred work style and how you contribute to a collaborative team environment.
• Prepare examples of how you have fostered strong client relationships and managed client feedback.

Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, follow a clear story arc: Problem -> Process -> Solution -> Impact.
• Quantify Results: Whenever possible, use data and metrics to demonstrate the success of your designs (e.g., increased conversion rates, reduced task completion time, improved user satisfaction scores).
• Focus on Your Role: Clearly define your specific contributions, especially in collaborative projects.
• Be Prepared for Questions: Anticipate questions about your design decisions, trade-offs made, and how you would handle potential challenges.

📝 Enhancement Note: The interview will heavily assess your ability to connect design strategy with business outcomes and articulate your process clearly. Operations professionals should highlight their understanding of how design impacts efficiency, adoption, and overall GTM success.

📌 Application Steps

To apply for this operations position:

• Submit your resume and a link to your online portfolio through the application portal.
• Portfolio Customization: Ensure your portfolio highlights projects demonstrating strong interaction design, user research, prototyping, and client collaboration. Tailor project descriptions to emphasize process clarity and measurable outcomes relevant to digital product success.
• Resume Optimization: Craft your resume to clearly articulate your 3-5 years of experience, specific design skills (Figma, wireframing, etc.), and achievements using keywords from the job description. Quantify your accomplishments wherever possible.
• Interview Preparation: Practice presenting your portfolio, focusing on clear communication of your design process, problem-solving approach, and the business impact of your work. Prepare specific examples to answer behavioral questions related to collaboration and client management.
• Company Research: Familiarize yourself with CapTech Consulting's services, client industries, and company culture. Understand their approach to digital transformation and customer experience to better align your responses during the interview.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.