Senior Content Designer - US Travel Domain

Cover Genius
Full_time•$145k-185k/year (USD)

📍 Job Overview

Job Title: Senior Content Designer - US Travel Domain Company: Cover Genius Location: San Francisco, California, United States Job Type: FULL_TIME Category: Product Design / Content Strategy Date Posted: February 20, 2026 Experience Level: 5-10 Years Remote Status: On-site (with potential for remote flexibility, to be confirmed)

🚀 Role Summary

  • This role is pivotal in shaping the user experience for millions of travelers interacting with insurance products through Cover Genius's partners, focusing on clarity, trust, and ease of use within the US Travel Domain.
  • The Senior Content Designer will act as a strategic partner to Product, Design, and Engineering teams, influencing product direction and owning the end-to-end customer journey from offer to post-purchase communications.
  • A strong emphasis is placed on proactive problem-solving, data-driven decision-making, and the ability to independently conduct user research to inform product improvements and business growth.
  • Success in this role hinges on navigating complex, regulated insurance requirements while maintaining a customer-centric approach, ultimately driving conversion, retention, and trust for Cover Genius's partners.

📝 Enhancement Note: While the listing specifies "On-site" for location type, the description mentions the company operates across 20+ countries and emphasizes flexibility in other benefits. It's highly probable that "On-site" refers to a preferred hub or a flexible hybrid model, especially given the "TELECOMMUTE" classification for the job. Candidates should inquire about the specific remote work policy during the application process.

📈 Primary Responsibilities

  • Own and meticulously design the end-to-end content experience for the US Travel product lifecycle, encompassing offer presentation, purchase flows, policy documentation, customer service interactions, claims processes, and post-purchase communications.
  • Serve as a strategic thought partner to Product Managers, Designers, and Engineers, actively influencing product strategy and roadmap decisions, rather than solely focusing on copy editing.
  • Develop and champion a comprehensive content strategy that directly supports key business objectives, including conversion rates, customer retention, and building user trust.
  • Design critical product elements such as user flows, information architecture

Application Requirements

Candidates must have 5+ years of experience in Content Design, demonstrating strategic partnership and ownership of complex, end-to-end user journeys, preferably within a regulated domain like insurance or fintech. Essential skills include independently planning and conducting user research, using data for improvements, and proficiency in tools like Figma.