Rivermine Senior Technical Design Consultant

📍 Job Overview

Job Title: Senior Technical Design Consultant
Company: Tangoe US, Inc.
Location: Varthur Hobli, Bangalore, India
Job Type: Full Time
Category: Technical Consulting / Software Implementation
Date Posted: October 16, 2025
Experience Level: 5-10 Years
Remote Status: On-site

🚀 Role Summary

• Drive end-to-end software implementation projects, from initial solution definition and requirements gathering to detailed design, development, configuration, testing, and deployment.
• Leverage deep product knowledge to guide clients on best practices for utilizing software solutions to achieve their specific telecom expense management (TEM) objectives.
• Translate client business requirements into functional and detailed technical designs, configuring software and developing interfaces to external client applications.
• Convert existing inventory and invoice data from client systems into the appropriate software modules, ensuring data integrity and accuracy throughout the migration process.
• Act as a key client-facing liaison, managing relationships, facilitating development, and providing expert guidance throughout the implementation lifecycle.

📝 Enhancement Note: While the job title is "Senior Technical Design Consultant," the responsibilities and requirements strongly indicate a role within the Revenue Operations or Sales Operations enablement space, specifically focused on implementing and optimizing software solutions that directly impact revenue generation and expense management. The emphasis on client implementations, data conversion, and configuration of a TEM product aligns with the operational backbone required to support a sales or finance function.

📈 Primary Responsibilities

• Lead client engagements throughout the entire software implementation lifecycle, ensuring successful project delivery within scope, timeline, and budget.
• Conduct in-depth discovery sessions with clients to meticulously gather and document functional and technical requirements for software configuration and customization.
• Develop comprehensive functional and detailed design specifications, outlining how the software will be configured to meet client-specific business processes and objectives.
• Configure and customize the company's software modules, including developing necessary interfaces and integrations with external client systems to ensure seamless data flow and operational efficiency.
• Manage the complex process of data conversion, migrating inventory and invoice data from legacy client systems into the new software environment, ensuring accuracy and completeness.
• Execute thorough testing protocols for configured and developed functionalities, identifying and resolving defects to ensure a high-quality, robust solution for the client.
• Troubleshoot and resolve technical and application-related issues, demonstrating ownership by researching architectural nuances and application behavior to provide effective solutions.
• Act as a primary conduit for client feedback, translating requirements, product shortcomings, and enhancement suggestions into actionable insights for product management and engineering teams to drive product innovation.
• Deliver compelling oral presentations and written documentation to clients, stakeholders, and internal teams, clearly articulating technical designs, implementation progress, and solutions.
• Proactively identify opportunities for process optimization and efficiency gains within client implementations and internal processes, contributing to continuous improvement initiatives.

📝 Enhancement Note: The responsibilities listed are highly technical but directly support the operational efficiency of a client's business, particularly in expense management. For operations candidates, this translates to a role focused on how revenue-impacting software is deployed and optimized, requiring a blend of technical acumen and business process understanding.

🎓 Skills & Qualifications

Education:

• Bachelor's or Master's degree in Information Technology, Computer Science, or a related technical field.

Experience:

• Minimum of 4 years of experience in application software implementation, IT consulting, or a similar technical role focused on applying technology to solve business problems.
• At least 2 years of direct, close client-facing experience, demonstrating an ability to build rapport and manage client expectations effectively.
• A minimum of 4 years of dedicated experience within the Telecom industry, with a strong preference for experience in Telecom Expense Management (TEM).
• Proven experience with the full lifecycle of application software implementation or development, particularly involving large, complex package or custom software deployments for Fortune 1000 clients.
• Demonstrated experience in developing or configuring applications using a variety of technologies, including database structure and queries, SQL, and basic UNIX commands.
• Experience with batch applications and their development or management.

Required Skills:

• Application Software Implementation: Proven ability to manage and execute complex software implementation projects from inception to completion.
• Client Relationship Management: Exceptional customer-facing skills to effectively manage client expectations, build trust, and facilitate successful project outcomes.
• Technical Design & Configuration: Expertise in translating business requirements into detailed technical designs and configuring software solutions.
• SQL Proficiency: Strong knowledge of SQL for database queries, data manipulation, and facilitating software configuration.
• Telecom Expense Management (TEM): Deep understanding of TEM principles, processes, and common challenges.
• Data Conversion & Migration: Experience in migrating and converting inventory and invoice data between systems.
• Problem-Solving & Analytical Skills: Excellent analytical capabilities to troubleshoot complex technical issues and devise effective solutions.
• Communication Proficiency: Strong oral presentation and written communication skills for effective stakeholder engagement.
• UNIX Commands: Basic familiarity with UNIX commands for system navigation and troubleshooting.
• Batch Application Experience: Experience working with batch processing systems.

Preferred Skills:

• Experience working directly with client business process owners to align technology solutions with operational workflows.
• A demonstrated track record as a self-starter, capable of driving initiatives with minimal supervision.
• Proven ability to be a solid team player with a positive attitude and consistent follow-through on commitments.
• Experience with other database technologies or scripting languages relevant to application integration.

📝 Enhancement Note: The emphasis on Fortune 1000 clients and full lifecycle implementation suggests a need for robust project management and process discipline, common in senior operations roles. The requirement for SQL and database interaction points to a hands-on technical capability essential for configuring operational systems.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Implementation Case Studies: Showcase successful software implementation projects, detailing the client's challenge, your role, the solution designed and implemented, and quantifiable outcomes (e.g., efficiency gains, cost savings).
• Configuration & Customization Examples: Provide examples of software configurations or customizations you have designed and implemented, illustrating your ability to translate requirements into functional system adjustments.
• Data Migration & Integration Projects: Include examples of significant data conversion or integration projects, highlighting your approach to data integrity, accuracy, and system interoperability.
• Technical Design Documents: Present samples of functional and detailed design documents you have created, demonstrating your ability to articulate complex technical solutions clearly and comprehensively.
• Problem Resolution Documentation: Showcase instances where you successfully troubleshot and resolved complex technical or application issues, outlining your diagnostic process and the solution implemented.

Process Documentation:

• Workflow Mapping & Optimization: Demonstrate experience in mapping existing client business workflows and proposing optimized workflows through software configuration or process re-engineering.
• Requirements Gathering Methodologies: Detail your systematic approach to gathering client requirements, ensuring all critical business needs are captured accurately and comprehensively.
• Testing & Quality Assurance Procedures: Outline the testing methodologies and quality assurance processes you employ to ensure the reliability and effectiveness of implemented solutions.
• Client Communication & Reporting: Provide examples of how you document and communicate progress, challenges, and solutions to clients and internal stakeholders throughout the project lifecycle.

📝 Enhancement Note: For a "Technical Design Consultant" role, especially one that interfaces with business processes like TEM, a portfolio demonstrating hands-on configuration, data handling, and successful client project delivery is paramount. This aligns with the need for operations professionals to provide tangible evidence of their impact on efficiency and cost management.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: ₹1,200,000 - ₹2,500,000 per annum (INR)
• Explanation: This estimate is based on market research for Senior Technical Design Consultants or Implementation Consultants with 5-10 years of experience in Bangalore, India, specializing in IT consulting and software implementation within the technology and telecom sectors. Factors considered include the seniority of the role, the technical expertise required (SQL, design, configuration), and the client-facing nature of the position. The range accounts for variations in candidate experience, specific skill depth, and negotiation.

Benefits:

• Comprehensive health insurance coverage (medical, dental, vision).
• Paid time off, including vacation days, sick leave, and public holidays.
• Retirement savings plan or provident fund contributions.
• Opportunities for professional development, training, and certifications.
• Potential for performance-based bonuses or incentives.
• Employee assistance programs and well-being initiatives.
• Travel allowances or reimbursements for client-site visits.

Working Hours:

• Standard full-time work hours, typically 40 hours per week.
• Flexibility may be required to meet project deadlines and client needs, potentially involving extended hours or weekend work during critical implementation phases.

📝 Enhancement Note: Salary estimation for Bangalore, India, considers local market rates for comparable roles in the IT and consulting sectors. Benefits are standard for full-time positions in MNCs in India, with a focus on those relevant to technical and consulting professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology / Software & Services (Telecom Expense Management)
Company Size: Tangoe is a significant player in the IT and Telecom Expense Management space, indicating a medium to large enterprise structure with established processes and a global presence. (Note: Specific size not provided, inferring from industry leadership).
Founded: Tangoe was founded in 1996, suggesting a mature organization with extensive experience and established methodologies in its field.

Team Structure:

• Operations Focus: The role likely sits within an Implementation or Professional Services team, working closely with project managers, other consultants, and potentially client IT and finance departments.
• Reporting: Typically reports to a Project Manager, Practice Lead, or Director of Professional Services, with collaboration across sales, product, and support teams.
• Collaboration: Emphasis on cross-functional collaboration to ensure seamless client implementations, from initial scoping during the sales cycle to post-implementation support.

Methodology:

• Agile/Hybrid Implementation: Likely employs a structured implementation methodology, potentially a blend of Agile and Waterfall, to manage software projects effectively.
• Client-Centric Approach: Focus on understanding and addressing unique client business processes and technical environments.
• Data-Driven Solutions: Emphasis on leveraging data and analytics to design and deliver effective TEM solutions.

Company Website: https://www.tangoe.com/

📝 Enhancement Note: Tangoe's long history and focus on Telecom Expense Management position it as a specialist provider. This implies a culture that values deep domain expertise, technical proficiency, and a structured approach to solving complex client problems, which is highly relevant for operations professionals.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior Technical Design Consultant, indicating a mid-to-senior level position. It requires a strong technical foundation, significant implementation experience, and the ability to lead client engagements independently. It's a step beyond a standard consultant, implying mentorship and complex problem-solving capabilities.

Reporting Structure: The Senior Technical Design Consultant typically reports to a Project Manager or a Practice Lead within the Professional Services or Implementation department. They will collaborate closely with Sales, Account Management, Product Development, and Customer Support teams to ensure successful client outcomes.

Operations Impact: This role has a direct impact on the client's operational efficiency and cost management. By successfully implementing and configuring Tangoe's TEM software, the consultant enables clients to gain better control over their telecommunications spending, optimize usage, and improve overall financial management related to telecom services. This directly contributes to the client's bottom line and operational effectiveness.

Growth Opportunities:

• Technical Specialization: Advance into a Lead Consultant or Architect role, focusing on highly complex implementations or specialized modules.
• Management Track: Transition into a Project Management or Team Lead position within Professional Services, overseeing multiple projects and teams.
• Product Development Input: Leverage deep client insights to contribute to product strategy and feature development as a Product Consultant or Subject Matter Expert.
• Client Account Management: Move into roles that focus on strategic client partnerships and account growth, leveraging deep product and industry knowledge.
• Cross-Functional Moves: Opportunities to move into roles within Sales Engineering, Solutions Architecture, or even specialized operations roles within Tangoe itself.

📝 Enhancement Note: The "Senior" title and the nature of client-facing technical consulting suggest a role that serves as a critical bridge between product capabilities and client operational needs. Growth paths are clearly defined towards greater technical leadership, people management, or strategic contributions.

🌐 Work Environment

Office Type: The role is designated as "On-site" in Bangalore, India, implying a traditional office setting. This environment typically fosters direct collaboration, team synergy, and immediate access to resources and colleagues.

Office Location(s): Varthur Hobli, Bangalore, India. This area is a significant IT and business hub in Bangalore, offering accessibility for local talent.

Workspace Context:

• Collaborative Spaces: The office environment likely includes meeting rooms, project war rooms, and open-plan areas designed to facilitate team discussions, design sessions, and problem-solving.
• Technical Resources: Access to standard office equipment, high-speed internet, and potentially specialized hardware or software environments for development and testing.
• Team Interaction: Frequent opportunities for direct interaction with project teams, mentors, and management, fostering a dynamic and supportive work atmosphere.

Work Schedule:

• The standard 40-hour work week will be the baseline. However, the nature of client implementations often necessitates flexibility. Candidates should anticipate potential needs to work extended hours, evenings, or weekends to meet critical project deadlines, client availability, or address urgent issues. This is common in consulting and implementation roles where client success is paramount.

📝 Enhancement Note: On-site roles in major Indian tech hubs like Bangalore often emphasize collaborative work environments. For a technical consulting role, this physical proximity is crucial for rapid problem-solving and knowledge transfer, which is a key aspect of many operations-focused positions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or a recruiter will conduct an initial screening to assess basic qualifications, experience, and cultural fit.
• Technical Interview: Expect in-depth technical discussions focusing on SQL, database concepts, application architecture, and troubleshooting methodologies. Be prepared to discuss past implementation projects in detail.
• Case Study/Design Challenge: A practical exercise may be given, potentially involving designing a solution for a hypothetical TEM scenario, configuring a specific module, or analyzing a data set. This will assess problem-solving and design skills.
• Client Simulation/Presentation: You may be asked to present a solution or walk through a design document, simulating client interaction and assessing your communication and presentation skills.
• Hiring Manager/Team Interview: A final interview with the hiring manager or senior team members to evaluate overall fit, leadership potential, and strategic thinking regarding operations and client success.

Portfolio Review Tips:

• Quantify Achievements: For each project in your portfolio, clearly state the business problem, your specific contribution, the technologies/processes used, and measurable outcomes (e.g., "Reduced data processing time by 30%," "Achieved 95% data accuracy post-migration," "Successfully implemented X modules for Y client").
• Showcase Process: Detail your methodology. For implementation projects, outline your steps from requirements gathering to deployment and testing. For design tasks, explain your thought process.
• Highlight Technical Skills: Ensure examples demonstrate your proficiency in SQL, database design, and application configuration.
• Client-Facing Examples: Include any documentation or descriptions of client interactions, presentations, or successful requirement elicitation scenarios.
• Conciseness and Clarity: Organize your portfolio logically. Use clear headings, concise descriptions, and visually appealing formats (e.g., diagrams, flowcharts where appropriate).

Challenge Preparation:

• SQL Practice: Brush up on complex SQL queries, joins, subqueries, window functions, and performance optimization.
• System Design Thinking: Practice designing solutions for common business problems, considering scalability, data integrity, and user experience.
• Telecom Expense Management: Familiarize yourself with key TEM concepts, industry challenges, and common software functionalities.
• Presentation Skills: Practice articulating technical concepts clearly and concisely to both technical and non-technical audiences. Prepare to explain your portfolio items with confidence.

📝 Enhancement Note: The emphasis on a "Technical Design Consultant" role means the interview process will heavily scrutinize technical depth, problem-solving abilities, and the capacity to translate technical solutions into business value. A well-curated portfolio is critical for demonstrating these capabilities.

🛠 Tools & Technology Stack

Primary Tools:

• SQL: Essential for database queries, data manipulation, and understanding data structures. Proficiency is key.
• Database Management Systems: Experience with relational databases (e.g., Oracle, SQL Server, MySQL) and their administration/querying capabilities.
• Application Configuration Tools: Specific tools or interfaces used to configure Tangoe's proprietary TEM software.
• Development/Scripting Languages: Potentially including basic scripting for automation or interface development (e.g., Python, Perl, or specific platform languages).

Analytics & Reporting:

• Data Analysis Tools: While not explicitly mentioned, skills in analyzing data sets, identifying trends, and reporting findings will be valuable.
• Reporting Features within TEM Software: Understanding how to leverage the reporting capabilities of the Tangoe platform to deliver insights to clients.

CRM & Automation:

• CRM Systems (e.g., Salesforce): Experience with CRM platforms for managing client interactions and project pipelines might be beneficial.
• Integration Technologies: Familiarity with APIs, web services, or middleware for integrating Tangoe's platform with other client systems.
• UNIX/Linux Environment: Basic command-line operations for navigating servers, managing files, and executing scripts.

📝 Enhancement Note: The core technical requirements revolve around SQL, databases, and application configuration. Proficiency in these areas is non-negotiable for success in this role, as they form the foundation for delivering customized TEM solutions.

👥 Team Culture & Values

Operations Values:

• Client-Centricity: A strong commitment to understanding and fulfilling client needs, ensuring their success with the implemented solutions.
• Technical Excellence: Pride in delivering high-quality, robust, and well-designed technical solutions.
• Problem-Solving Mindset: A proactive and analytical approach to identifying and resolving complex technical and business challenges.
• Collaboration & Teamwork: Valuing shared knowledge, mutual support, and collective achievement within project teams and across departments.
• Continuous Improvement: A dedication to learning, adapting to new technologies, and refining processes to enhance efficiency and effectiveness.

Collaboration Style:

• Cross-Functional Integration: Working seamlessly with sales, product, and support teams to ensure a unified client experience from pre-sales to post-implementation.
• Knowledge Sharing: Actively participating in team meetings, sharing best practices, and mentoring junior team members.
• Constructive Feedback: Openness to receiving and providing constructive feedback to improve designs, processes, and project outcomes.
• Stakeholder Management: Effectively communicating with diverse stakeholders, including technical teams, business users, and management, to align on project goals and progress.

📝 Enhancement Note: The values of client-centricity and technical excellence are paramount in consulting roles that directly impact client operations. A collaborative and problem-solving culture is essential for tackling the complexities of software implementation.

⚡ Challenges & Growth Opportunities

Challenges:

• Complex Client Environments: Adapting solutions to diverse and often legacy client IT infrastructures and business processes.
• Data Migration Complexity: Handling large volumes of varied data with potential quality issues from client systems.
• Balancing Technical Depth with Client Needs: Ensuring that technical solutions are both robust and practically aligned with client business objectives and user capabilities.
• Managing Stakeholder Expectations: Effectively communicating technical limitations and project progress to clients with varying levels of technical understanding.
• Keeping Pace with Technology: Continuously learning and adapting to new features, updates, and integration possibilities within the Tangoe platform and related technologies.

Learning & Development Opportunities:

• Deep Product Expertise: Gaining in-depth knowledge of Tangoe's full suite of TEM solutions and their underlying architecture.
• Industry Certifications: Pursuing certifications in project management (e.g., PMP), specific technologies, or TEM best practices.
• Advanced Technical Skills: Developing expertise in areas such as complex SQL, database optimization, API integrations, or specific scripting languages.
• Consulting & Presentation Skills: Enhancing client communication, negotiation, and presentation abilities through training and practical experience.
• Mentorship Programs: Opportunities to learn from experienced consultants and potentially mentor newer team members as expertise grows.

📝 Enhancement Note: The challenges inherent in this role are typical of complex software implementation projects, requiring resilience, adaptability, and strong problem-solving skills, all of which are hallmarks of successful operations professionals.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex software implementation project you led. What were the biggest challenges, and how did you overcome them? What was the quantifiable outcome?" (Focus on your process, problem-solving, and impact.)
• "Walk me through your process for gathering requirements from a client for a new software module. How do you ensure you capture all critical business needs?" (Highlight structured methodologies and client interaction skills.)
• "How would you approach designing an integration between our TEM platform and a client's ERP system? What key considerations would you focus on?" (Demonstrate technical design thinking and understanding of system interoperability.)

Company & Culture Questions:

• "What do you know about Tangoe and the Telecom Expense Management industry? Why are you interested in this specific role?" (Research Tangoe's products, market position, and recent news. Connect your skills to TEM.)
• "Describe a time you had to deliver difficult news or manage client expectations regarding a project delay or technical issue. How did you handle it?" (Assess your communication, diplomacy, and problem-solving under pressure.)
• "How do you stay current with emerging technologies and best practices in software implementation and consulting?" (Show initiative and a commitment to continuous learning.)

Portfolio Presentation Strategy:

• Select High-Impact Projects: Choose 2-3 projects that best showcase your skills in design, implementation, SQL, data handling, and client interaction.
• Structure Your Narrative: For each project, use the STAR method (Situation, Task, Action, Result) or a similar framework. Clearly articulate the problem, your role, your actions (including specific technical contributions), and the measurable results.
• Be Ready for Deep Dives: Anticipate detailed questions about your technical decisions, the challenges you faced, and how you validated your solutions.
• Visualize Complexities: Use diagrams, flowcharts, or mock-ups if possible to explain technical designs or workflows.
• Highlight ROI: Emphasize how your work contributed to client success, cost savings, or operational efficiency.

📝 Enhancement Note: Preparation should focus on demonstrating a blend of technical expertise, client management acumen, and a structured, results-oriented approach to problem-solving, mirroring the core competencies expected of operations professionals in technical consulting roles.

📌 Application Steps

To apply for this operations-aligned technical consulting position:

• Click the application link provided to submit your resume and any required supplementary documents.
• Tailor Your Resume: Highlight specific projects and achievements related to software implementation, SQL, database management, client consulting, and telecom expense management. Use keywords from the job description.
• Prepare Your Portfolio: Curate a concise portfolio that showcases your best work, including case studies of successful implementations, technical design examples, and quantifiable results. Be ready to present this during interviews.
• Research Tangoe: Understand Tangoe's products, services, and market position. Identify how your skills and experience align with their offerings and client needs.
• Practice Interview Questions: Rehearse answers to common technical, behavioral, and situational questions, focusing on demonstrating your problem-solving, client-facing, and technical design capabilities.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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