Retail Picture Framer with BONUS POTENTIAL

📍 Job Overview

Job Title: Retail Picture Framing Sales Team - Part-Time - HOURLY RATE - BONUS POTENTIAL (Will Train) Company: Michaels Stores Location: Vernon Hills, Illinois, United States Job Type: PART_TIME Category: Retail Operations / Customer Service & Sales Date Posted: November 1, 2025 Experience Level: Entry-Level (0-2 years) Remote Status: On-site

🚀 Role Summary

• Engage directly with customers to understand their framing needs and provide expert design consultation, driving custom framing sales.
• Execute sales and production targets for custom framing orders with a strong emphasis on quality and timely delivery.
• Maintain store presentation, including the ready-made frame department, and ensure optimal product availability through effective inventory management.
• Provide exceptional customer service by assisting shoppers, locating products, and offering solutions that enhance the shopping experience.
• Safely and efficiently operate retail point-of-sale systems, manage cash handling, and contribute to loss prevention and safety initiatives.

📝 Enhancement Note: This role is situated within a retail operations context, focusing on customer-facing sales and in-store execution. While the title includes "Picture Framer," the core responsibilities lean heavily into sales, customer relationship management, and operational store duties, with framing expertise being developed on the job. The "BONUS POTENTIAL" indicates a performance-driven component tied to sales achievements.

📈 Primary Responsibilities

• Build and nurture customer relationships by actively listening to their needs and recommending tailored custom framing solutions, leveraging the "Elevated ABC Deliver" methodology.
• Achieve and exceed personal sales and production goals for custom framing services, directly impacting store revenue.
• Ensure the high-quality completion and on-time delivery of all custom framing orders, adhering to established production timelines and quality standards.
• Maintain visual merchandising standards for the ready-made frame department, SISO (Sales in Stock Out), and directed replenishment processes to maximize product appeal and availability.
• Deliver friendly and efficient customer service, assisting customers with product location, offering solutions, and ensuring a positive shopping experience throughout the store.
• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure legal compliance, operational efficiency, and brand consistency.
• Actively participate in shrink and safety programs, maintaining a secure and hazard-free environment for both customers and team members.
• Foster a positive and respectful work environment by interacting constructively with colleagues, remaining positive during challenging situations, and embodying company values.
• Assist with the efficient unloading and stocking of merchandise from trucks, adhering to established truck standards and budget constraints.
• Operate the cash register accurately, execute all cash handling procedures to company standards, and process customer transactions efficiently.
• Proactively acknowledge customers, assist them in locating desired products, and provide effective solutions to their needs.
• Support and execute omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store, ensuring a seamless customer experience across all channels.

📝 Enhancement Note: The responsibilities highlight a dual focus on sales-driven custom framing and general retail operations. The emphasis on SOPs, safety, and customer interaction points to a structured environment where consistent execution is key. "Elevated ABC Deliver" is an internal sales methodology that candidates should research if possible to understand its principles.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions. Experience:

• Demonstrated ability to learn and apply new skills, particularly in customer service and operational procedures.
• Experience in a customer-facing role is beneficial, showcasing an understanding of client interaction and service delivery.

Required Skills:

• Basic Computer Skills: Proficiency in navigating point-of-sale (POS) systems, basic data entry, and potentially internal communication platforms.
• Basic Measuring Skills: Ability to accurately measure dimensions for custom framing projects, ensuring precise order specifications.
• Equipment Operation: Aptitude to learn and safely operate specialized framing equipment, including a glass cutter.
• Customer Engagement: Strong interpersonal skills to build rapport, understand customer needs, and provide consultative sales advice.
• Cash Handling: Accuracy and responsibility in managing monetary transactions, including operating a cash register.
• Attention to Detail: Crucial for accurate order processing, quality control in framing, and maintaining store standards.
• Teamwork & Collaboration: Ability to work effectively with colleagues, support store operations, and contribute to a positive team environment.
• Problem-Solving: Capacity to address customer inquiries, resolve issues, and find solutions that meet customer expectations.
• Adaptability: Willingness to learn new processes, adapt to changing priorities, and handle diverse customer requests.

Preferred Skills:

• Retail Experience: Prior experience in a retail environment, understanding store operations, visual merchandising, and customer flow.
• Sales Experience: Proven ability to sell products or services, including consultative selling techniques and achieving sales targets.
• Visual Merchandising: Understanding of how to present products attractively and maintain department standards.
• Inventory Management Basics: Familiarity with stock rotation, replenishment, and maintaining accurate inventory levels.

📝 Enhancement Note: The distinction between required and preferred skills emphasizes that this role is trainable. Candidates without direct framing experience but with strong customer service and retail aptitude will be considered. Proficiency in basic math and measurement is foundational. The "Elevated ABC Deliver" methodology, if applicable, would be a strong preferred skill if candidates can demonstrate knowledge of consultative sales approaches.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Customer Interaction Examples: While a formal portfolio isn't typically required for this role, candidates can prepare to discuss specific instances where they successfully built customer relationships, resolved issues, or exceeded service expectations.
• Sales Scenarios: Be ready to articulate how you would approach a customer looking for custom framing, demonstrating consultative selling skills and product knowledge acquisition.
• Operational Execution: Prepare to describe how you ensure accuracy and efficiency in tasks such as order processing, cash handling, or inventory management.

Process Documentation:

• Candidates should demonstrate an understanding of following Standard Operating Procedures (SOPs) and company policies.
• The ability to learn and document new framing processes or operational workflows will be assessed through on-the-job training.

📝 Enhancement Note: For an entry-level, part-time retail role with training provided, a formal portfolio is unlikely to be a strict requirement. However, candidates can prepare by thinking through their past experiences in terms of customer service scenarios, sales approaches, and operational tasks. Demonstrating an ability to learn and adhere to processes is key.

💵 Compensation & Benefits

Salary Range: As a part-time, entry-level retail position with training and bonus potential, the hourly rate is expected to be competitive within the Vernon Hills, IL retail market. Based on industry benchmarks for similar roles, the estimated hourly range is $13.00 - $17.00 per hour. This range can vary based on prior experience and the specific local market. Bonus Potential: The "BONUS POTENTIAL" is likely tied to individual sales performance and potentially store-level sales targets for custom framing. Specific details will be provided during the interview process.

Benefits:

• Health Insurance: Medical, dental, and vision insurance options are available.
• Paid Time Off (PTO): Accrued paid time off for eligible team members.
• Tuition Assistance: Support for continuing education and skill development.
• Employee Discounts: Generous discounts on Michaels products and services.
• 401(k) Plan: Retirement savings plan options may be available.
• Employee Assistance Program (EAP): Confidential support services for personal and work-related challenges.

Working Hours: This is a part-time position. Standard retail operating hours apply, which may include evenings, weekends, and early mornings. Exact weekly hours will be communicated by the hiring manager, but are typically between 15-25 hours per week.

📝 Enhancement Note: Salary estimates are based on publicly available data for similar retail sales associate roles in the Vernon Hills, IL area and general retail industry compensation trends for entry-level positions. Benefits are listed as provided in the company description, with typical inclusions for retail part-time employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading specialty retailer of arts, crafts, and home decor products, operating a significant number of stores across North America. Company Size: Michaels is a large corporation, operating over 1,300 stores. This indicates a well-established operational structure and a significant employee base. Founded: 1973. With a long history, Michaels has developed robust operational procedures and a strong brand presence in the arts and crafts market.

Team Structure:

• The retail store team typically includes a Store Manager, Assistant Store Manager(s), Team Leads, and Sales Associates (including this Picture Framing role).
• This role will report to a Team Lead or Assistant Store Manager, with overall store management by the Store Manager.
• Collaboration is frequent with other Sales Associates for general store coverage, customer assistance, and task completion.

Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships and providing solutions, as seen in the "Elevated ABC Deliver" methodology.
• Process Adherence: Strong reliance on Standard Operating Procedures (SOPs) for consistent execution of sales, operations, and safety protocols.
• Sales & Performance Driven: Focus on achieving sales targets, particularly in custom framing, with bonus potential linked to performance.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels operates on a model that balances customer engagement with structured operational processes. The culture likely values teamwork, a positive attitude, and a commitment to learning the company's specific sales and operational methodologies.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level position within retail operations, specifically focused on customer service, sales, and in-store execution. It serves as a foundational role for individuals looking to enter the retail sector or build experience in customer-facing roles.

Reporting Structure: The position reports to a Store Team Lead, Assistant Store Manager, or Store Manager, depending on the store's hierarchy and staffing. This structure provides direct supervision and guidance for daily tasks and performance.

Operations Impact: This role directly impacts store revenue through custom framing sales and contributes to overall customer satisfaction and store operational efficiency. Positive customer interactions and accurate order fulfillment are key to the store's success.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, consultative sales, and advanced customer service skills.
• Advancement within Retail: Potential to progress to roles like Senior Sales Associate, Team Lead, Assistant Store Manager, or Store Manager within Michaels.
• Cross-Functional Exposure: Gain experience in various aspects of retail operations, including visual merchandising, inventory management, and omni-channel fulfillment.
• Specialization: Develop expertise in custom framing, becoming a go-to resource for this specialized service.

📝 Enhancement Note: For individuals interested in retail, this role offers a clear path for development. The company's size suggests numerous opportunities for internal promotion and career growth for high-performing individuals.

🌐 Work Environment

Office Type: This is a role within a public retail store setting. The primary workspace is the sales floor, the ready-made frame department, and the custom framing counter/work area. Office Location(s): The specific store is located at 701 N Milwaukee Ave, Ste 208, Vernon Hills, IL. This is a suburban retail location.

Workspace Context:

• Customer Interaction Zone: The environment is dynamic and customer-focused, requiring constant interaction and service.
• Production Area: The framing counter and workshop area involve hands-on work with tools and materials. This area may contain specialized equipment like glass cutters and heat presses.
• Team Collaboration: Frequent interaction with colleagues for support, task delegation, and operational coordination.
• Technology Integration: Use of POS systems, potentially inventory management software, and internal communication tools.

Work Schedule: The role is part-time, with work hours including evenings, weekends, and early mornings, as required by retail operational needs. Flexibility in scheduling is often a key aspect of part-time retail roles.

📝 Enhancement Note: The work environment is hands-on and fast-paced, typical of a retail setting. While the main store areas are climate-controlled, stock rooms might not be, and outdoor work is possible during truck unloads. Safety is paramount due to the tools and materials used in the framing area.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an online application followed by a phone or video screening to assess basic qualifications and interest.
• In-Person Interview: A likely next step involving an interview at the store location. This will include behavioral questions, situational scenarios, and a discussion about your customer service and sales approach.
• Skills Assessment: You may be asked to demonstrate basic measuring skills or discuss how you would approach a framing consultation.
• On-the-Job Training: If hired, a comprehensive training program will be provided for framing equipment, sales techniques, and store operations.

Portfolio Review Tips:

• Prepare Stories: For this role, focus on preparing specific examples from past experiences that demonstrate strong customer service, problem-solving abilities, and any sales achievements. Use the STAR method (Situation, Task, Action, Result).
• Demonstrate Eagerness to Learn: Since training is provided, emphasize your willingness and ability to learn new skills, especially in framing and sales.
• Highlight Relevant Skills: Clearly articulate how your basic computer skills, measuring skills, and any prior retail or sales experience align with the job requirements.

Challenge Preparation:

• Situational Questions: Be ready for questions like: "How would you handle a customer who is unhappy with their custom framing order?" or "Describe a time you went above and beyond for a customer."
• Sales Approach: Prepare to discuss how you would approach a customer to discuss custom framing options, even if they initially only came in for other supplies.
• Teamwork Scenarios: Be ready for questions about working with a team and contributing to a positive store environment.

📝 Enhancement Note: The interview process will likely focus on assessing soft skills, cultural fit, and trainability, given that specific framing skills are taught on the job. Demonstrating enthusiasm for the product and customer interaction will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: Used for all customer transactions, cash handling, and potentially order entry.
• Framing Equipment: Specialized tools for cutting mats, assembling frames, and finishing projects. This includes a glass cutter and potentially a heat press.
• Measuring Tools: Tape measures, rulers, and other precision instruments for accurate framing specifications.

Analytics & Reporting:

• Sales Reporting Software: Integrated within the POS system to track individual and store sales performance, especially for custom framing.
• Inventory Management Systems: Used for tracking stock levels, managing replenishment, and conducting stock counts.

CRM & Automation:

• Customer Relationship Management (CRM): While not a dedicated CRM role, the POS system and personal interaction will help build customer profiles and recall preferences for repeat business.
• Omni-Channel Fulfillment Tools: Systems to manage online orders for in-store pickup or ship-from-store processes.

📝 Enhancement Note: Proficiency in using specific POS systems is a plus, but the ability to quickly learn new software and equipment is more critical. Familiarity with basic measurement tools and an understanding of how technology supports retail operations are beneficial.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: Fostering an environment where creativity is celebrated and team members are passionate about arts, crafts, and home decor.
• Customer Focus: Prioritizing customer needs and satisfaction through excellent service and tailored solutions.
• Teamwork & Respect: Encouraging collaboration, mutual respect, and a supportive atmosphere among team members.
• Efficiency & Quality: Striving for operational excellence, timely task completion, and high-quality product and service delivery.
• Safety & Integrity: Upholding safety standards and ethical practices in all aspects of work.

Collaboration Style:

• Cross-Functional Support: Team members are expected to support each other across different store functions, from sales floor to stock room to framing counter.
• Communication: Open communication about customer needs, operational tasks, and team support is encouraged.
• Learning Environment: A culture that supports learning from colleagues and supervisors, particularly during the initial training period.

📝 Enhancement Note: Michaels likely has a culture that blends a passion for creativity with the structured demands of retail operations. Team members are expected to be approachable, helpful, and collaborative, reflecting the company's mission to "fuel the joy of creativity."

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing both customer-facing sales consultations and the timely, high-quality production of custom framing orders.
• Learning Curve: Mastering framing equipment, design principles, and sales techniques within a training period.
• Customer Demands: Handling diverse customer needs, expectations, and potentially dealing with challenging customer situations.
• Pace of Retail: Adapting to the fast-paced nature of a busy retail environment, especially during peak seasons.

Learning & Development Opportunities:

• Framing Expertise: Comprehensive training on custom framing design, materials, and production techniques.
• Sales Skills: Development in consultative selling, relationship building, and achieving sales targets.
• Retail Operations: Gaining hands-on experience in visual merchandising, inventory management, and omni-channel processes.
• Customer Service Excellence: Refining skills in customer interaction, problem-solving, and ensuring customer satisfaction.
• Internal Advancement: Clear pathways for promotion within Michaels for high-performing and dedicated employees.

📝 Enhancement Note: This role offers significant opportunities for individuals looking to gain practical skills in a hands-on craft and customer-facing sales environment. The challenges are inherent to retail and service industries but are supported by company training and development programs.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you dealt with a difficult customer. How did you resolve the situation?" "How would you approach a customer who seems unsure about what they need?"
• Sales Approach: "Imagine a customer comes in looking for picture frames but doesn't mention custom framing. How would you engage them to discuss custom options?" "What are your strategies for meeting sales goals?"
• Operational Execution: "How do you ensure accuracy when taking measurements or processing orders?" "What steps do you take to maintain a clean and organized workspace?"

Company & Culture Questions:

• Motivation: "Why are you interested in working at Michaels?" "What do you know about our custom framing services?"
• Teamwork: "Describe your ideal work environment and how you contribute to team success."
• Values Alignment: "How do you demonstrate integrity and respect in your work?"

Portfolio Presentation Strategy:

• Verbalize Experience: Since a formal portfolio isn't expected, focus on verbally presenting clear, concise examples of your past experiences using the STAR method.
• Highlight Transferable Skills: Emphasize how skills like attention to detail, problem-solving, and communication from previous roles are relevant to this position.
• Showcase Enthusiasm: Convey genuine interest in the arts, crafts, and helping customers bring their creative visions to life through custom framing.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong customer service orientation, a willingness to learn, and an aptitude for sales and operational tasks within a retail setting. Be ready to discuss how you handle pressure and contribute positively to a team.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.
• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, attention to detail, and your ability to learn new skills. Use keywords from the job description such as "customer service," "sales," "retail," "communication," and "problem-solving."
• Prepare for Behavioral Questions: Think of specific examples from your past work or educational experiences that demonstrate your skills in areas like customer interaction, teamwork, problem-solving, and handling responsibility.
• Research Michaels: Familiarize yourself with Michaels' custom framing services, their product offerings, and their company mission. Understand their focus on creativity and customer experience.
• Practice Your Pitch: Be ready to articulate why you are a good fit for the role, highlighting your enthusiasm for customer interaction and your eagerness to learn the framing craft.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.