Retail Framer

📍 Job Overview

Job Title: Retail Framer

Company: Michaels Stores

Location: Charleston-832 Orleans Rd, Charleston, South Carolina, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing Specialist

Date Posted: April 03, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and build strong relationships by offering personalized custom framing solutions.

• Achieve sales and production targets through effective consultation and execution of framing orders.

• Maintain store presentation standards, including ready-made frame displays, SISO (Single Item, Single Outlet) and directed replenishment.

• Ensure a safe, clean, and clutter-free retail environment for both customers and team members.

• Execute operational tasks including cash handling, point-of-sale transactions, and assisting with omni-channel fulfillment.

📝 Enhancement Note: This role focuses on the intersection of retail sales and specialized craft services, requiring a blend of customer interaction, operational execution, and artistic consultation. The "Retail Framer" title suggests a hands-on role within a retail environment, emphasizing both sales and production for custom framing services. The "Elevated ABC Deliver" mentioned in the description likely refers to a customer engagement methodology focused on building rapport and delivering exceptional service, crucial for consultative sales in a specialized area like custom framing.

📈 Primary Responsibilities

• Adhere to all Standard Operating Procedures (SOPs) and company programs to ensure legal compliance and operational consistency.

• Proactively engage customers using the "Elevated ABC Deliver" methodology to build relationships and identify opportunities for custom framing solutions, directly contributing to sales and production goals.

• Complete custom framing orders with a high degree of quality and within established timelines, ensuring customer satisfaction.

• Maintain the visual presentation and stock levels of the ready-made frame department, as well as execute SISO and directed replenishment tasks for assigned areas.

• Deliver friendly and efficient customer service by assisting shoppers in locating products, providing solutions, and ensuring a well-merchandised and fully stocked store.

• Support company-wide shrink reduction and safety programs through diligent adherence to policies and procedures.

• Foster a positive and respectful work environment, demonstrating commitment to organizational values and acting as a role model for colleagues.

• Participate actively in truck unloading and stocking processes, ensuring adherence to truck standards and budget constraints.

• Operate the cash register accurately and execute cash handling procedures to company standards.

• Acknowledge all customers entering the store, assist them in finding products, and offer relevant solutions to meet their needs.

• Support and execute omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship from store.

📝 Enhancement Note: The responsibilities highlight a dual focus: direct customer sales and service within the framing department, and general store operations. The emphasis on "Elevated ABC Deliver" and "Custom Framing solutions" points to a consultative sales approach, where understanding customer needs and translating them into tangible products is key. The inclusion of "SISO and Directed Replenishment" indicates a need for strong inventory management and visual merchandising skills.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong understanding of basic mathematics and spatial reasoning is beneficial for framing design and measurements.

Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail environment.

• Demonstrated ability to operate basic computer systems and perform precise measuring tasks.

Required Skills:

• Customer Service Excellence: Ability to engage customers, understand their needs, and provide solutions.

• Custom Framing Consultation: Aptitude for discussing design options, materials, and pricing with customers to create tailored framing solutions.

• Sales Acumen: Proven ability to drive sales through consultative selling and product recommendation.

• Cash Handling & POS Operation: Proficiency in managing financial transactions accurately and efficiently.

• Basic Computer Proficiency: Ability to navigate and utilize store systems and basic software.

• Precise Measuring Skills: Essential for accurate custom framing order fulfillment.

• Merchandising & Display: Capability to maintain appealing and organized retail displays.

• Safety & Compliance: Understanding and adherence to safety protocols and company SOPs.

• Communication Skills: Clear and effective verbal communication with customers and team members.

• Problem-Solving: Ability to address customer concerns and operational challenges effectively.

Preferred Skills:

• Previous retail sales experience, particularly in home decor, art, or craft-related sectors.

• Experience in selling products or services, demonstrating a track record of meeting sales targets.

• Familiarity with framing equipment and techniques.

• Knowledge of art and framing materials.

📝 Enhancement Note: The listed requirements are entry-level, aligning with "0-2 years" experience. The emphasis on "basic computer skills" and "basic measuring skills" suggests that extensive technical expertise is not a prerequisite, but a foundational capability is expected. The preference for retail experience and sales background indicates that candidates with prior customer-facing roles will be more competitive.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight relevant past projects or experiences that demonstrate their ability to:
  • Design & Visualization: Showcase examples of creative problem-solving or design conceptualization, even if informal.
  • Customer Interaction: Describe instances where they successfully understood and met customer needs in a sales or service context.
  • Process Execution: Detail experiences where they followed specific procedures or SOPs to complete a task or project accurately.
  • Quality Output: Provide examples of work where attention to detail and quality were paramount.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and experience with:
  • Workflow Adherence: Demonstrating ability to follow established processes for custom framing orders from consultation to completion.
  • Systematic Operations: Explaining how they would manage inventory, merchandising, and point-of-sale transactions in a structured manner.
  • Quality Control: Articulating how they would ensure the quality and accuracy of custom framing projects.

📝 Enhancement Note: For an entry-level retail position, a formal portfolio is typically not expected. However, the "Process & Systems" section is interpreted to mean demonstrating an understanding of and ability to follow established retail and framing processes. Candidates can prepare by thinking about how they've applied similar principles in past roles, focusing on process adherence, quality, and customer satisfaction.

💵 Compensation & Benefits

Salary Range:

Based on location (Charleston, SC), part-time status, and entry-level experience, the estimated hourly wage for a Retail Framer at Michaels Stores is likely between $12.00 and $16.00 per hour. This estimate is derived from industry benchmarks for similar retail associate and custom framing roles in the Charleston, South Carolina area, considering the company's general compensation structure for part-time positions.

Benefits:

• Health Insurance: Comprehensive coverage including medical, dental, and vision plans.

• Paid Time Off (PTO): Accrued paid time off for rest and personal needs.

• Tuition Assistance: Support for continuing education and skill development.

• Employee Discounts: Generous discounts on Michaels products and services, highly valuable for employees interested in crafts and home decor.

• Additional Benefits: May include 401(k) options, employee assistance programs, and potential for advancement.

Working Hours:

• This is a part-time position. Specific hours will vary based on store needs and scheduling, but will likely include nights, weekends, and potentially early mornings. The role involves standing for extended periods and requires flexibility to cover various shifts. The job description indicates up to 40 hours per week, which is typical for a full-time equivalent, but as a part-time role, actual hours may be less.

📝 Enhancement Note: A specific salary range was estimated based on industry standards for similar roles in the Charleston, SC area and the part-time employment type. The provided benefits are directly from the input data and are highlighted for their relevance to retail employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels operates as a leading specialty retailer of arts, crafts, and home decor products in North America.

Company Size: Michaels is a large retail organization, operating over 1,300 stores across the US and Canada. This implies a structured corporate environment with established policies and procedures, but also opportunities for localized impact and team collaboration within individual stores.

Founded: Founded in 1973, Michaels has a long-standing history and a well-established brand presence, suggesting a stable work environment with proven operational models.

Team Structure:

• Store-Level Team: The Retail Framer will be part of a store team comprising a Store Manager, Assistant Store Manager(s), and fellow Retail Associates, including potentially other specialists.

• Reporting Structure: Typically reports to a Framing Department Lead or directly to the Assistant Store Manager or Store Manager, depending on store hierarchy and specialization.

• Cross-Functional Collaboration: Will collaborate daily with other store associates to ensure smooth operations, customer service across all departments, and efficient store maintenance. Collaboration with the custom framing team (if separate) and potentially corporate support for operational guidance is also implied.

Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and providing solutions, particularly within the framing department ("Elevated ABC Deliver").

• Operational Excellence: Adherence to Standard Operating Procedures (SOPs) for sales, inventory, safety, and merchandising.

• Data-Informed Merchandising: Utilization of directed replenishment and SISO strategies to maintain optimal stock levels and visual appeal.

• Efficiency & Productivity: Focus on completing tasks, including framing orders and stocking, within set timelines and standards.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is described as being focused on creativity and customer experience, with a strong emphasis on operational consistency through SOPs. The scale of Michaels suggests a well-defined organizational structure and extensive training programs.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Associate. This role serves as a foundational position within the retail operations of Michaels, focusing on customer service, sales execution, and specialized craft skills (framing). It's an excellent stepping stone for individuals new to retail or looking to develop hands-on customer-facing and production skills.

Reporting Structure: The Retail Framer typically reports to a direct supervisor within the store, such as an Assistant Store Manager or a designated Department Manager, who oversees daily operations and team performance.

Operations Impact: This role directly impacts store revenue through custom framing sales and overall customer satisfaction by providing excellent service and a well-maintained shopping environment. Efficiently handling orders and maintaining stock contributes to the store’s profitability and operational efficiency.

Growth Opportunities:

• Specialization Advancement: Potential to become a lead framer or specialist with deeper expertise in custom framing techniques and design.

• Retail Management Track: Progression to roles such as Key Holder, Assistant Store Manager, or Store Manager, requiring broader operational and leadership skills.

• Cross-Departmental Skill Development: Opportunity to learn and contribute