Retail Design Consultant, Greenwich at Framebridge

📍 Job Overview

Job Title: Retail Design Consultant, Greenwich Company: Framebridge Location: New York, NY, USA Job Type: PART_TIME Category: Retail Operations / Customer Experience Date Posted: 2025-07-23T00:00:00 Experience Level: 0-2 Years Remote Status: On-site

🚀 Role Summary

This role is focused on delivering exceptional customer experiences within Framebridge's retail locations, acting as a brand ambassador and design expert.
Key responsibilities include providing personalized design consultations, managing customer interactions from initial contact through product delivery, and contributing to the operational efficiency of the retail store.
The position requires a blend of customer service, sales acumen, and a genuine interest in design, with an emphasis on building customer relationships and driving store performance.
Success in this role hinges on the ability to effectively communicate product value, troubleshoot customer issues, and uphold Framebridge's commitment to customer satisfaction and a delightful retail experience.

📝 Enhancement Note: While the title is "Retail Design Consultant," the core functions described, such as customer service, product knowledge, and representing the brand, align with a customer-facing operations role within a retail environment. The "design" aspect implies a consultative approach to sales and customer engagement rather than a purely creative design function.

📈 Primary Responsibilities

Provide unparalleled customer service in-store, embodying the Framebridge brand ethos and ensuring a positive, memorable experience for every visitor.
Engage customers, actively listening to understand their framing needs and design preferences, and offering expert product knowledge and personalized design advice.
Conduct thorough inspections, accurate measurements, and detailed photography of customer artwork and items to be framed, utilizing Framebridge's proprietary tools and processes.
Proactively identify and resolve customer inquiries, issues, and concerns with sound judgment and a solution-oriented mindset to uphold the 100% happiness guarantee.
Actively participate in store operations, including visual merchandising, inventory management basics, and maintaining a clean and organized retail environment, contributing to overall operational efficiency.
Contribute ideas and suggestions for process innovation and improvement within the retail experience, aiming to enhance customer satisfaction and operational effectiveness.
Cultivate and nurture customer relationships through effective clienteling outreach, aiming to drive repeat business and grow the store's customer base through personalized engagement.
Manage a flexible work schedule, including evenings and weekends, to meet the dynamic needs of a retail environment and ensure consistent customer support.

📝 Enhancement Note: The responsibilities emphasize a hands-on approach to customer interaction and operational support within a retail setting. The inclusion of "inspect, photograph, and measure artwork" points to specific operational tasks that ensure product quality and customer satisfaction. "Clienteling outreach" suggests an expectation for proactive customer relationship management to drive sales and loyalty.

🎓 Skills & Qualifications

Education:

A high school diploma or equivalent is typically expected for customer-facing retail roles; however, a background or coursework in design, art, or business may be advantageous.

Experience:

A minimum of 0-2 years of direct experience in customer service, retail sales, or hospitality is required, demonstrating a foundational understanding of customer engagement and service delivery.
Proven experience in clienteling and actively growing a customer base through relationship management is a significant plus, indicating an ability to drive repeat business and build customer loyalty.
Previous experience in a design-focused retail environment or a role that involved offering design advice would be highly beneficial.

Required Skills:

Exceptional Customer Service: Demonstrated ability to provide outstanding service, create positive customer interactions, and resolve issues promptly and effectively.
Strong Interpersonal & Communication Skills: Excellent verbal and written communication abilities, with a talent for active listening, building rapport, and conveying information clearly and engagingly.
Design Interest & Enthusiasm: A genuine passion for design, art, and visual aesthetics, coupled with an eagerness to learn and articulate Framebridge's product offerings and design principles.
Problem-Solving Acumen: Ability to think critically, identify issues, and implement practical solutions in a fast-paced retail environment.
Adaptability & Proactiveness: Willingness to adapt to changing priorities, embrace new processes, and take initiative to improve the customer and store experience.
Time Management & Organization: Proficiency in managing multiple tasks, prioritizing effectively, and maintaining organization in a dynamic retail setting.

Preferred Skills:

Experience with POS (Point of Sale) systems and CRM (Customer Relationship Management) tools.
Familiarity with custom framing principles or art conservation basics.
Basic photography and measurement skills.
Experience in a role with a focus on consultative selling or design advice.

📝 Enhancement Note: The experience level is noted as 0-2 years, suggesting that while prior experience is valued, the role is also suitable for individuals early in their careers who possess strong foundational customer service and communication skills. The emphasis on "design interest" indicates a desire for candidates passionate about the product, even if they lack formal design training.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

While a formal portfolio is not explicitly required for this retail-focused role, candidates are encouraged to highlight instances of exceptional customer service, successful problem resolution, or examples of driving customer loyalty in their resume or during the interview.
Candidates may be asked to describe how they would approach a specific customer scenario, demonstrating their thought process for providing design advice and resolving issues.

Process Documentation:

No specific process documentation requirements are listed, as the role is primarily customer-facing and operational within a retail store. However, understanding and adhering to Framebridge's established customer service protocols, measurement procedures, and operational guidelines will be crucial.

📝 Enhancement Note: For a customer-facing retail role like this, a traditional "operations portfolio" with process diagrams or system implementations is unlikely. The "portfolio" would more likely consist of demonstrated skills through past experiences and the ability to articulate problem-solving approaches during interviews. The focus is on service delivery and adherence to store operational standards.

💵 Compensation & Benefits

Salary Range:

Framebridge states, "Framebridge may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications, and location." They also mention this role is eligible for a cash bonus.
Estimated Salary Range (New York, NY, Part-Time Retail): Based on industry benchmarks for part-time retail associates with customer service and design consultation responsibilities in New York City, the expected hourly range is likely between $17 - $22 per hour, plus potential bonuses.
Research Methodology: This estimate is derived from analyzing similar part-time retail positions in New York City that require customer interaction, sales, and product knowledge, factoring in the cost of living and competitive market rates. The "0-2 years" experience level also influences this range.

Benefits:

Competitive Pay: A commitment to fair and competitive compensation for the role.
Free Frames/Employee Discount: Significant perk for employees to enjoy Framebridge's products.
Contests and Incentives: Opportunities for additional rewards and recognition based on performance.
Team Building Events: Company-sponsored events to foster team cohesion and morale.
Paid Time Off (PTO): Accrued paid time off for rest and personal needs.
Employee Assistance Hotline (EAP): Confidential support services for employees facing personal or work-related challenges.
Commuter Benefits: Potential assistance with commuting costs, a valuable perk in a major metropolitan area like New York City.

Working Hours:

This is a Part-Time position.
Employees are expected to work a flexible schedule that meets the needs of the business, which will include evenings and weekends. Specific hours will be discussed during the hiring process.

📝 Enhancement Note: The provided benefits highlight a strong focus on employee well-being and engagement, common in customer-centric retail environments. The mention of a potential cash bonus suggests a performance-driven compensation structure, which is typical for sales-oriented retail roles. The estimated salary range is based on market data for similar roles in a high-cost-of-living urban area.

🎯 Team & Company Context

🏢 Company Culture

Industry: E-commerce / Retail / Custom Framing / Consumer Goods Company Size: While not explicitly stated in the provided text, Framebridge is a rapidly growing consumer business operating both online and in physical retail stores. This suggests a dynamic, fast-paced environment that is likely scaling its operations and team. Founded: Framebridge was founded with the mission to disrupt the custom framing market by offering a more convenient and affordable experience. This entrepreneurial spirit likely permeates the company culture, encouraging innovation and a focus on customer delight.

Team Structure:

Retail Store Team: This role is part of a local retail store team, likely including a Store Manager and other Design Consultants.
Cross-Functional Collaboration: While primarily in-store, the role indirectly collaborates with backend operations teams (e.g., manufacturing, logistics, customer support) to ensure seamless product delivery and customer satisfaction.
Reporting Structure: Design Consultants typically report to a Store Manager or Retail Lead, who oversees daily operations and team performance.

Methodology:

Customer-Centric Approach: Framebridge's core mission revolves around delighting customers, so all operational processes and customer interactions are designed with this in mind.
Process Improvement: The company encourages employees to offer suggestions for innovation, indicating a culture that values continuous improvement in both product and experience.
Data-Informed Decisions: As a growing e-commerce and retail business, Framebridge likely uses data to inform decisions regarding customer engagement, store performance, and operational efficiency, even if this specific role is less data-analytic and more customer-interaction focused.

Company Website: https://www.framebridge.com/

📝 Enhancement Note: Framebridge's culture is built around specific values: "Show Pride," "Embrace Challenges Together," "Adapt & Act," "Make It Special," and "Build to Last." These values emphasize craftsmanship, teamwork, agility, customer focus, and long-term vision, which are crucial for a retail operations role.

📈 Career & Growth Analysis

Operations Career Level:

This position represents an entry-level to junior-level role within the retail operations and customer experience domain. It's an excellent opportunity for individuals to gain foundational experience in customer service, sales, and the operational aspects of a unique consumer product business.

Reporting Structure:

The Retail Design Consultant will report directly to the Store Manager or a designated Retail Lead. This provides a clear line of management and performance feedback within the local store hierarchy.

Operations Impact:

As a direct point of contact for customers, the Design Consultant has a significant impact on customer perception, satisfaction, and loyalty. Their ability to provide excellent service, design advice, and resolve issues directly influences repeat business, positive reviews, and the overall brand reputation in the local market. They are the frontline ambassadors of Framebridge's operational commitment to a delightful customer experience.

Growth Opportunities:

Retail Management Path: With demonstrated success and leadership potential, there are opportunities to advance into roles such as Assistant Store Manager or Store Manager, overseeing daily operations, team performance, and customer engagement for a specific retail location.
Specialization in Customer Experience: Growth could also lead to roles focused on refining customer service protocols, training new staff, or contributing to the development of in-store operational best practices across multiple locations.
Cross-Functional Exposure: While primarily retail-focused, outstanding performance might open doors to opportunities in other areas of the company, such as customer support, e-commerce operations, or marketing, depending on individual interests and business needs.

📝 Enhancement Note: The role offers a clear path for growth within a retail operations framework, starting from a customer-facing position and potentially leading to management or specialized roles. The emphasis on customer relationship management and store operations provides transferable skills valuable across various business functions.

🌐 Work Environment

Office Type:

The work environment is a Framebridge retail store, which is designed to be a welcoming and creative space for customers. This means the atmosphere is likely to be customer-focused, visually appealing, and potentially busy, especially during peak hours and weekends.

Office Location(s):

The specific location is a retail store in Greenwich Village, New York, NY. This is a vibrant urban setting with high foot traffic, requiring adaptability to a dynamic environment.

Workspace Context:

Customer Interaction Hub: The primary workspace involves direct, face-to-face interaction with customers, requiring excellent communication and interpersonal skills.
Design-Oriented Setting: The store environment itself is a key part of the brand experience, likely showcasing Framebridge's product quality and design aesthetic.
Team Collaboration: While customer-facing, there will be opportunities for collaboration with fellow consultants and the store manager on daily tasks, customer issue resolution, and creating a positive team dynamic.
Tools & Technology: Employees will use Framebridge's specific tools for artwork inspection, photography, measurement, and likely a POS system for transactions.

Work Schedule:

The role requires a flexible schedule, including evenings and weekends, to align with retail operating hours and customer availability. This necessitates strong personal time management to balance work and personal life.

📝 Enhancement Note: The on-site retail environment is central to this role, demanding a high level of engagement with both customers and the physical store operations. Flexibility in scheduling is a key requirement due to the nature of retail.

📄 Application & Portfolio Review Process

Interview Process:

Initial Screening: A review of the application and resume to assess relevant experience and alignment with role requirements.
First Interview (Phone/Video): Typically conducted by an HR representative or hiring manager to gauge personality, communication skills, interest in design, and basic customer service experience. Be prepared to discuss your motivation for applying and your understanding of Framebridge.
In-Person Interview/Trial Shift: Candidates may be invited to the retail store for a more in-depth interview, potentially involving a brief trial period or scenario-based questions. This allows the hiring team to assess your customer interaction skills, problem-solving abilities, and cultural fit in a real-world setting.
Final Interview (if applicable): May involve a discussion with higher management or a store leadership team to finalize the decision.

Portfolio Review Tips:

While a formal portfolio isn't required, be ready to discuss specific examples from your past roles that demonstrate:
- Exceptional Customer Service: Describe a time you went above and beyond for a customer.
- Problem Resolution: Share an instance where you successfully resolved a customer complaint or issue.
- Design Sensibility: If you have experience in design or a strong interest, be prepared to talk about it and how you'd apply it to framing consultations.
- Clienteling Success: Highlight any experience you have in building customer relationships and driving repeat business.

Challenge Preparation:

Scenario-Based Questions: Anticipate questions like: "A customer brings in a very valuable but damaged piece of artwork. How would you advise them?" or "How would you handle a customer who is unhappy with their final framed product?"
Product Knowledge: Be prepared to learn about Framebridge's offerings and demonstrate an eagerness to acquire detailed product knowledge.
Brand Alignment: Understand Framebridge's mission ("disrupting the custom framing market," "delighting customers") and how your skills and personality align with their core values.

📝 Enhancement Note: The interview process is designed to assess both functional skills (customer service, problem-solving) and cultural fit. For this role, demonstrating passion for design and a customer-centric mindset is as important as prior experience. Preparing specific examples of customer interactions will be key.

🛠 Tools & Technology Stack

Primary Tools:

Point of Sale (POS) System: Likely used for processing transactions, managing sales, and potentially customer data. Proficiency with POS systems is a plus.
Framebridge Proprietary Tools: Specific internal software or hardware for artwork inspection, photography, and measurement. Familiarity with digital tools and a quick learning ability are essential.
CRM (Customer Relationship Management): Potentially used for clienteling outreach, tracking customer interactions, and managing customer data. Experience with CRM systems is advantageous.

Analytics & Reporting:

While this role isn't primarily analytical, understanding basic sales metrics and how individual performance contributes to store goals is important. The store manager will likely use reporting tools for sales, customer traffic, and conversion rates.

CRM & Automation:

Clienteling Tools: Software or processes that support building and maintaining customer relationships, potentially including email or messaging platforms.
Communication Platforms: Internal communication tools for coordinating with the store team and management.

📝 Enhancement Note: The primary technological requirements revolve around customer interaction and transaction processing within a retail environment. While advanced analytics tools aren't directly used by the consultant, an understanding of how their role contributes to sales and customer data is beneficial.

👥 Team Culture & Values

Operations Values:

Show Pride: Demonstrating care and craftsmanship in every customer interaction and task, reflecting pride in the Framebridge brand and product.
Embrace Challenges Together: Collaborating with colleagues and management to find solutions to operational issues and customer concerns, fostering a supportive team environment.
Adapt & Act: Being flexible, proactive, and responsive to the dynamic needs of a retail store and customer demands.
Make It Special: Consistently seeking opportunities to enhance the customer experience and make each interaction unique and memorable.
Build to Last: Contributing to positive, long-term relationships with customers and team members, and upholding the company's commitment to quality and durability.

Collaboration Style:

Customer-First Collaboration: All team efforts are geared towards providing an exceptional customer experience, from greeting to problem-solving.
Peer Support: Team members are expected to support each other in managing customer flow, sharing knowledge, and handling complex situations.
Managerial Guidance: Close collaboration with the Store Manager for direction, feedback, and operational oversight.

📝 Enhancement Note: Framebridge's defined values are central to its culture and guide employee behavior. A candidate's ability to embody these values will be a key factor in their success and integration into the team.

⚡ Challenges & Growth Opportunities

Challenges:

Handling Diverse Customer Needs: Meeting the expectations of a wide range of customers with varying design tastes, budgets, and levels of familiarity with custom framing.
Managing Peak Times: Effectively serving customers during busy periods while maintaining high service standards and operational efficiency.
Resolving Complex Issues: Addressing customer concerns related to artwork condition, design choices, or turnaround times with patience and effective solutions.
Staying Current with Product Offerings: Continuously learning about Framebridge's extensive product range, materials, and custom options to provide accurate advice.

Learning & Development Opportunities:

Product & Design Training: Comprehensive training on Framebridge's products, framing techniques, design principles, and consultative selling methods.
Customer Service Excellence: Opportunities to hone customer service skills, conflict resolution, and clienteling techniques in a real-world setting.
Retail Operations Fundamentals: Gaining practical experience in the day-to-day operations of a retail store, including customer flow management and service delivery.
Potential for Advancement: As noted in the Career & Growth section, opportunities exist to move into leadership roles within retail operations.

📝 Enhancement Note: The challenges in this role are typical of customer-facing retail positions, emphasizing the need for strong interpersonal skills and adaptability. The growth opportunities are significant for individuals looking to build a career in retail operations and customer experience.

💡 Interview Preparation

Strategy Questions:

Customer Service Scenarios: Be prepared to discuss how you handle difficult customers, manage multiple customer requests simultaneously, and ensure customer satisfaction. "Tell me about a time you exceeded a customer's expectations."
Design Consultation Approach: How would you guide a customer who is unsure about design choices? What questions would you ask to understand their style and needs? "Describe your process for helping a customer select the right frame."
Problem-Solving and Initiative: Be ready to share examples of how you've identified and solved problems in previous roles or how you proactively improve processes. "Describe a time you took initiative to improve a customer experience or an operational process."

Company & Culture Questions:

Brand Understanding: Demonstrate that you've researched Framebridge. What do you admire about the company? How do you feel your values align with theirs?
Teamwork: How do you contribute to a positive team environment? "Describe your ideal team dynamic."
Motivation: Why Framebridge? Why this role? "What interests you most about this Retail Design Consultant position?"

Portfolio Presentation Strategy:

Since a formal portfolio isn't required, focus on preparing compelling "mini-stories" from your past experiences that highlight your skills.
STAR Method: Structure your answers using the Situation, Task, Action, Result method for behavioral questions.
Quantify Achievements: If possible, use numbers to demonstrate your impact (e.g., "Increased customer satisfaction scores by X%," "Resolved Y customer issues per day").
Enthusiasm for Design: Clearly articulate your passion for design and how it translates into helping customers.

📝 Enhancement Note: The interview preparation should focus on showcasing strong customer service skills, a proactive attitude, and a genuine interest in design and Framebridge's mission. Being able to articulate specific examples of past performance will be crucial.

📌 Application Steps

To apply for this operations position:

Submit your application through the provided link on the Framebridge Careers page.
Resume Optimization: Tailor your resume to highlight customer service experience, any design-related background or interest, and examples of problem-solving or clienteling. Use keywords from the job description such as "customer service," "design advice," "retail," and "communication skills."
Prepare Your Stories: Think about specific examples of exceptional customer service, successful problem resolution, and instances where you demonstrated initiative or a knack for design. Practice articulating these using the STAR method.
Research Framebridge: Familiarize yourself with Framebridge's mission, values, product offerings, and brand aesthetic. Understand what makes their approach to custom framing unique.
Practice Articulation: Be ready to clearly and enthusiastically discuss your interest in design, your customer service philosophy, and how you would contribute to the store's success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Retail Design Consultant, Greenwich