Resident Engineer – Service Provider Routing and Switching Design Consultant

📍 Job Overview

Job Title: Resident Engineer – Service Provider Routing and Switching Design Consultant

Company: Hewlett Packard Enterprise (HPE)

Location: All, New Jersey, United States of America

Job Type: Full-time

Category: Network Engineering & Consulting

Date Posted: April 26, 2026

Experience Level: Mid-Senior Level (Implied 5-10 years)

Remote Status: Hybrid (Primarily Remote/Teleworker with on-site presence required)

🚀 Role Summary

• This role involves providing expert post-sales technical support and design consulting for Service Provider routing and switching solutions, with a strong focus on HPE Juniper Networks products.

• Key responsibilities include supporting network design, conducting laboratory testing and validation of Junos software releases and features, and developing implementation plans for customer networks.

• The position requires deep technical expertise in IP networking protocols and hands-on experience with large-scale routing devices and automation tools.

• This is a highly customer-facing role, requiring strong communication, presentation, and problem-solving skills to effectively collaborate with and train customer personnel.

📝 Enhancement Note: While the title specifies "Resident Engineer," the description clearly outlines a "Resident Consultant" role focused on advanced technical support, design, and implementation for a specific customer. The "Remote/Teleworker" designation combined with "on-site Resident Consultant role based out of Mt. Laurel, NJ with travel into customer office" indicates a hybrid work model where the primary work location is remote, but frequent on-site customer engagement is mandatory. The salary range provided is quite broad, suggesting flexibility based on candidate experience and specific skill alignment.

📈 Primary Responsibilities

• Network Design & Support: Provide expert support for the design and planning of Juniper MX, PTX, and QFX routing products and associated solutions within the customer's infrastructure.

• Lab Testing & Validation: Conduct rigorous testing of new designs, features, and Junos software releases in a laboratory environment to validate functionality and develop implementation and verification plans for live network deployment.

• Customer Training & Enablement: Train customer's design, implementation, and support personnel on the configuration and operation of HPE Juniper Networks products, fostering customer self-sufficiency.

• Technical Documentation & Reporting: Produce detailed written summary reports on the status of design projects, equipment, and network problems for regular customer review.

• Procedure Development: Develop and maintain network operating procedures, configuration standards, implementation plans, and fault diagnosis procedures for HPE Juniper products.

• Troubleshooting & JTAC Case Management: Troubleshoot equipment and network problems, and effectively manage Juniper Technical Assistance Center (JTAC) cases through to resolution for pre- and post-production issues.

• Customer Engagement & Workshops: Conduct design and information gathering workshops to understand customer requirements and technology workshops to discuss equipment/network problems and provide status updates.

• Process Integration: Understand the customer's organizational structure, network implementation, and support processes to effectively support a sustainable network.

• Subject Matter Expertise: Act as a subject matter expert on HPE Juniper platforms, software, and features, coordinating with HPE Juniper for any challenges with new software or feature implementations.

• Knowledge Sharing: Peer with other Resident Consultant employees to share lessons learned and minimize risks associated with major network upgrades or changes.

• Secondary Skill Development: Develop secondary skills in other products within the HPE Juniper product portfolio.

📝 Enhancement Note: The responsibilities heavily emphasize a consultative approach, requiring the candidate to not only possess deep technical skills but also strong communication, training, and problem-solving abilities to act as a trusted advisor to the customer. The focus on "post-sales support" and "resident" implies a long-term engagement with a specific client, demanding a high level of customer relationship management.

🎓 Skills & Qualifications

Education:

Experience:

• Minimum of 5 years of design, implementation, and operational experience in large-scale IP networks.

Required Skills:

• Juniper Product Expertise: Extensive experience with Juniper MX, PTX, and ACX routing devices.

• Junos CLI Proficiency: Deep understanding and practical experience with the Junos CLI.

• Core IP Networking Protocols:

  • TCP/IP and MPLS fundamentals.
  • IP/Routing experience (OSPF, ISIS, BGP, MPLS-TE, RSVP, LDP, IPv6, Routing Policy).
  • Understanding of routing protocol operation, migration, and scaling mechanisms.
  • Expertise in routing policies at BGP peering points.
  • Knowledge of VPNs and associated tunneling technologies (MPLS, L3VPN, VPLS, MVPN).
  • Ethernet switching and 802.1Q, QoS, and Class of Service.

• Automation & Scripting:

  • Background in automation with Ansible and YAML.
  • Proficiency in writing automation scripts using Python.
  • Experience with HPE Juniper PyEZ is highly desirable.

• Communication & Presentation:

  • Ability to communicate effectively in crisis situations with all organizational levels, from Consultants/Operations to CIO/CISO audiences.
  • Strong customer interface and presentation skills.
  • Ability to refine and translate complex requirements into executable best-practice solutions.

• Problem-Solving: Proven ability to troubleshoot complex network issues and manage JTAC cases.

Preferred Skills:

• Advanced Certifications: Expert-level technical certifications such as JNCIE, JNCIP, JNCIS (Juniper Networks Certified Internet Expert/Professional/Specialist), CCNP, or CCIE (Cisco Certified Network Professional/Expert) are a strong plus.

• Consultative Skills: Experience in a customer-facing consulting or resident engineer role.

• Software Development Lifecycle: Understanding of software release cycles and validation processes.

📝 Enhancement Note: The "Required Background and Qualifications" section is robust, indicating a need for seasoned professionals. The emphasis on specific Juniper platforms (MX, PTX, ACX) and a broad range of routing protocols highlights the criticality of deep technical knowledge. The inclusion of automation skills (Ansible, Python, PyEZ) points towards a modern approach to network management and configuration.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Design & Implementation Case Studies: Showcase examples of designing, implementing, and troubleshooting complex IP networks, particularly involving Juniper routing and switching. Highlight the scale and complexity of these networks.

• Automation Projects: Provide examples of automation scripts developed using Python or Ansible for network configuration, validation, or troubleshooting. Demonstrate the impact of automation on efficiency and error reduction.

• Troubleshooting Scenarios: Document critical network issues encountered and the methodical approach taken to diagnose and resolve them, including any JTAC case escalations.

• Process Improvement Initiatives: Detail instances where you developed or refined network operating procedures, configuration standards, or fault diagnosis methodologies, demonstrating tangible improvements in network stability or operational efficiency.

Process Documentation:

• Workflow Design & Optimization: Evidence of creating clear, concise, and effective workflows for network design, implementation, testing, and ongoing operations.

• Implementation Plans: Examples of detailed, step-by-step implementation plans for network changes or upgrades, including rollback strategies and verification steps.

• Performance Analysis & Reporting: Demonstrate the ability to analyze network performance data, identify trends, and present findings clearly with actionable recommendations.

📝 Enhancement Note: For a "Resident Engineer/Consultant" role focused on design and support, a portfolio demonstrating practical application of skills is crucial. Candidates should be prepared to walk through their projects, explaining the problem, their solution, the tools used, and the quantifiable outcomes. The emphasis on Juniper products and automation tools means these should be prominent in any submitted portfolio.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: $119,500 - $275,000 USD per year.

• Location Specific: This range is specifically stated for New Jersey, United States.

• Basis of Estimate: The provided range is directly from the job posting and reflects the broad experience and skill requirements of the role, from mid-level engineers to senior-level consultants. The higher end likely reflects deep expertise in Juniper platforms, advanced certifications, and proven consulting experience.

Benefits:

• Health & Wellbeing: Comprehensive suite of benefits designed to support physical, financial, and emotional wellbeing.

• Personal & Professional Development: Investment in career growth through specific programs for knowledge expertise and opportunities to apply skills across different divisions.

• Unconditional Inclusion: HPE fosters an inclusive culture that celebrates individual uniqueness, offering flexibility for work-life balance.

• Variable Incentives: Potential for variable incentives beyond base salary.

Working Hours:

• Standard full-time work hours are expected, likely around 40 hours per week. Flexibility may be available given the "Remote/Teleworker" designation, but customer needs and on-site requirements will dictate the schedule. Regular engagement with the customer's operational hours will be necessary.

📝 Enhancement Note: The salary range is substantial, reflecting the high technical demands and consulting nature of the role. The provided range is a strong indicator of the compensation expectations for an expert-level network engineer/consultant with specialized Juniper skills in the New Jersey market. Benefits are standard for a large enterprise like HPE, with a particular emphasis on professional development and employee wellbeing.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology (Hardware, Software, and Services), specifically focusing on Enterprise IT, Cloud Computing, and Networking Solutions.

Company Size: Large Enterprise (HPE is a global company with tens of thousands of employees). This means extensive resources, established processes, and a wide range of career opportunities.

Founded: Hewlett Packard Enterprise was formed in 2015 as a spin-off from Hewlett-Packard. The legacy of innovation and engineering excellence from HP is a significant part of its history.

Team Structure:

• Operations Focus: This role is part of a specialized technical consulting or resident engineering team supporting a key Service Provider client.

• Reporting: Likely reports to a Service Delivery Manager or a Practice Lead within HPE's consulting or support organization, with direct reporting lines to the customer's technical and management staff for day-to-day activities.

• Cross-functional Collaboration: Will collaborate closely with HPE's Juniper product specialists, account management teams, and potentially other solution architects and engineers to ensure comprehensive customer support. Collaboration with the customer's network operations, design, and implementation teams is paramount.

Methodology:

• Data-Driven Design: Emphasis on using data from lab testing and customer network performance to inform design decisions and validate solutions.

• Agile Implementation Support: While not explicitly stated, the need to support customer implementations suggests an agile or iterative approach to deploying and validating changes.

• Best Practice Adherence: Focus on developing and enforcing best-practice policies for HPE Juniper product applications.

Company Website: https://www.hpe.com/

📝 Enhancement Note: HPE's culture emphasizes innovation, customer-centricity, and a "force for good" approach. For a resident consultant, understanding the client's internal culture and aligning with HPE's professional service delivery standards will be critical for success. The large enterprise environment offers stability and structured career paths.

📈 Career & Growth Analysis

Operations Career Level: This role sits at an advanced technical specialist or consultant level (TCP_05, implying a senior engineer or associate consultant). It requires deep, hands-on expertise in a specific technology domain (Juniper routing and switching) and the ability to apply that knowledge in a customer-facing, problem-solving capacity.

Reporting Structure: The role involves dual reporting: operational guidance and task assignment from HPE management, and direct client engagement and feedback from the customer's network teams. This structure demands strong autonomy and proactive communication.

Operations Impact: The Resident Engineer/Consultant has a direct impact on the customer's network stability, performance, and the successful adoption of HPE Juniper technologies. This influence extends to driving customer satisfaction, retention, and potential for further HPE solution adoption.

Growth Opportunities:

• Technical Specialization: Deepen expertise in Juniper routing and switching, potentially expanding into other HPE networking or cloud solutions.

• Consulting & Advisory: Transition into higher-level consulting roles, leading design engagements or practice areas within HPE's professional services.

• Management: Move into team lead or management positions overseeing resident engineer teams or technical support groups.

• Cross-functional Roles: Leverage technical expertise for roles in solutions architecture, product management, or advanced technical support.

• Certifications: Pursue advanced Juniper certifications (JNCIE) and other relevant industry credentials to enhance marketability and expertise.

📝 Enhancement Note: The "TCP_05" job level suggests a significant degree of responsibility and expertise, likely equivalent to a Senior Network Engineer or Network Architect with consulting experience. Growth opportunities are plentiful within a large organization like HPE, with clear paths for both technical mastery and leadership development.

🌐 Work Environment

Office Type: Hybrid. The role is designated "Remote/Teleworker," meaning the primary work location is home. However, it is also described as an "on-site Resident Consultant role based out of Mt. Laurel, NJ with travel into customer office." This implies a significant portion of the work will be conducted at the customer's premises in the Mt. Laurel area, with remote work possible for specific tasks or when not actively engaged on-site.

Office Location(s): The primary customer site is indicated to be in Mt. Laurel, New Jersey. HPE likely has offices in the broader region as well.

Workspace Context:

• Customer Site: Expect to work within the customer's IT environment, which may include data centers, network operations centers, and office spaces. This requires adaptability to different work settings and adherence to customer security policies.

• Remote Work: When working remotely, a dedicated home office setup with reliable internet connectivity will be necessary to effectively perform duties, participate in virtual meetings, and access necessary systems.

• Collaborative Environment: The role necessitates close collaboration with both HPE colleagues and customer personnel, requiring strong interpersonal skills and the ability to work effectively in diverse team settings.

Work Schedule: While designated as a full-time role, the schedule will be heavily influenced by customer needs, project timelines, and planned maintenance windows. On-site presence may be required during business hours, and potentially off-hours or weekends for critical implementations or troubleshooting.

📝 Enhancement Note: The hybrid nature of this role requires a candidate who can be self-directed and productive while working remotely, but also capable of frequent on-site customer engagement and adapting to a client's specific work environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR/Recruiter screen to assess basic qualifications, interest, and salary expectations.

• Technical Interview(s): Multiple rounds of interviews with HPE technical managers and/or senior engineers. These will focus heavily on Juniper product knowledge, routing protocols, troubleshooting methodologies, and automation skills. Expect scenario-based questions and deep dives into technical concepts.

• Customer Interview: Given the "resident" nature of the role, a final interview with the customer's technical leadership is highly probable to assess fit, communication style, and consultative abilities.

• Behavioral/Situational Interviews: Questions will assess problem-solving, teamwork, customer management, and how candidates handle pressure and complex situations.

Portfolio Review Tips:

• Structure: Organize your portfolio logically, perhaps by technology area (routing, switching, automation) or by project type (design, implementation, troubleshooting).

• Quantify Impact: For each project, clearly state the problem, your role, the solution implemented, the technologies used, and any quantifiable results (e.g., reduced downtime by X%, increased throughput by Y%, automated Z hours of manual work).

• Juniper & Automation Focus: Ensure your portfolio prominently features experience with Juniper MX, PTX, QFX, Junos CLI, and Python/Ansible automation.

• Conciseness: Be prepared to present key highlights of your portfolio concisely. Focus on the most relevant and impactful projects for this specific role.

• Case Study Format: Use a consistent format for case studies: Situation, Task, Action, Result (STAR method).

Challenge Preparation:

• Technical Deep Dives: Be ready to explain complex routing scenarios (e.g., BGP route selection, OSPF adjacencies, MPLS label distribution) in detail.

• Troubleshooting Scenarios: Practice diagnosing issues based on limited information, outlining your step-by-step approach to isolate the root cause.

• Design Exercises: Be prepared to discuss how you would design a network segment for specific requirements (e.g., high availability, scalability, security) using Juniper products.

• Automation Use Cases: Discuss how you would leverage automation to solve common network operational challenges.

📝 Enhancement Note: The interview process is expected to be rigorous, with a strong emphasis on technical depth and practical application. Candidates should prepare detailed examples that highlight their expertise in Juniper technologies and automation. A portfolio showcasing real-world projects will be a significant advantage.

🛠 Tools & Technology Stack

Primary Tools:

• Juniper Routing Platforms: MX Series, PTX Series, ACX Series routers.

• Junos OS: The operating system for Juniper Networks devices.

• Automation & Orchestration Tools: Ansible, Python (for scripting), YAML.

• HPE Juniper PyEZ: A Python library for simplifying the automation of Juniper devices.

• Network Monitoring & Analysis Tools: Tools for traffic analysis, performance monitoring, and fault diagnosis (specific tools may vary by customer).

• JTAC (Juniper Technical Assistance Center) Case Management System: For tracking and resolving support tickets.

Analytics & Reporting:

• Network Performance Monitoring (NPM) Tools: For collecting and analyzing network traffic and performance metrics.

• Log Analysis Tools: For reviewing system logs and identifying error patterns.

• Reporting Software: For generating status reports and performance summaries for the customer.

CRM & Automation:

• HPE Internal Systems: For project management, time tracking, and customer relationship management.

• Customer's Network Management Systems: Familiarity with the customer's specific NMS/OSS platforms may be beneficial.

📝 Enhancement Note: Proficiency with the specified Juniper hardware and Junos OS is non-negotiable. The strong emphasis on Python and Ansible, coupled with HPE Juniper PyEZ, indicates that automation is a core expectation for this role, not just a supplementary skill.

👥 Team Culture & Values

Operations Values:

• Customer Centricity: A primary focus on understanding and meeting customer needs, acting as a dedicated representative of HPE to the client.

• Technical Excellence: Commitment to deep technical knowledge, continuous learning, and staying at the forefront of networking technology.

• Problem Solving & Innovation: A proactive approach to identifying and solving complex technical challenges, seeking efficient and effective solutions.

• Collaboration & Teamwork: Working effectively with both HPE colleagues and customer teams to achieve shared objectives.

• Integrity & Professionalism: Maintaining high ethical standards and professional conduct in all interactions.

• Efficiency & Automation: Valuing processes that enhance operational efficiency and leveraging automation to reduce manual effort and errors.

Collaboration Style:

• Consultative Partnerships: Building trust and rapport with customer personnel through open communication, active listening, and delivering reliable technical guidance.

• Cross-functional Integration: Seamlessly integrating with HPE's broader support and sales organizations, and working effectively within the customer's IT structure.

• Knowledge Sharing Culture: Encouraging the sharing of best practices, lessons learned, and technical insights among peers and with the customer.

📝 Enhancement Note: HPE's stated values of "Unconditional Inclusion," making bold moves, and being a force for good, alongside the specific values for this operations role, suggest a dynamic and customer-focused environment. Success will depend on the ability to integrate these values into daily work and client interactions.

⚡ Challenges & Growth Opportunities

Challenges:

• Customer Environment Complexity: Navigating and supporting a large-scale, potentially complex Service Provider network with unique configurations and legacy systems.

• Rapid Technology Evolution: Keeping pace with the continuous advancements in routing, switching, and automation technologies, particularly within the Juniper portfolio.

• Balancing Remote & On-site Demands: Effectively managing time and responsibilities between remote work and mandatory on-site customer engagements.

• Stakeholder Management: Effectively communicating with and influencing diverse stakeholders within the customer organization, from engineers to management.

• Problem Resolution Under Pressure: Resolving critical network issues efficiently and effectively, often under tight deadlines and high-stakes situations.

Learning & Development Opportunities:

• Advanced Juniper Certifications: Opportunities to obtain and maintain expert-level certifications (e.g., JNCIE-SP, JNCIE-ENT).

• Specialized Training: Access to HPE-provided training on new products, solutions, and consulting methodologies.

• Mentorship Programs: Potential for mentorship from senior technical leaders within HPE.

• Exposure to Diverse Networks: Gaining experience with various Service Provider network architectures and operational models.

• Leadership Development: Pathways to lead technical teams, manage projects, or develop specialized practice areas.

📝 Enhancement Note: The challenges presented are typical for a high-level resident consultant role, emphasizing the need for resilience, adaptability, and a strong commitment to continuous learning. The growth opportunities are significant, offering clear paths for career advancement within HPE's technical and consulting domains.

💡 Interview Preparation

Strategy Questions:

• Network Design Scenarios: "Describe how you would design a highly available BGP peering solution for a Tier-1 ISP, considering scalability and security. What Juniper platforms would you recommend and why?"

• Troubleshooting Approach: "A customer reports intermittent packet loss on a critical MPLS link. Walk me through your troubleshooting methodology, including the commands you'd use and the data you'd collect."

• Automation Justification: "Explain a scenario where you used Python or Ansible to automate a repetitive network task. What was the benefit, and how did you ensure the automation was reliable?"

Company & Culture Questions:

• HPE Fit: "How do HPE's values of innovation, customer focus, and inclusion align with your own professional approach?"

• Customer Relationship: "How would you build trust and rapport with a key customer's network engineering team as their dedicated resident consultant?"

• Handling Difficult Situations: "Describe a time you had to deliver bad news or a complex technical solution to a non-technical executive. How did you approach it?"

Portfolio Presentation Strategy:

• STAR Method: For each portfolio item, clearly articulate the Situation, Task, Action, and Result. Quantify your achievements whenever possible.

• Technical Depth: Be prepared to go deep into the technical details of your projects, especially those involving Juniper routing protocols and automation.

• Concise Storytelling: Focus on the narrative of your projects – the challenge, your unique contribution, and the positive outcome.

• Demonstrate Consultative Skills: Frame your project explanations to highlight your ability to understand requirements, collaborate, and deliver value to stakeholders.

• Technology Focus: Emphasize your experience with the specific technologies mentioned in the job description (Juniper MX, PTX, QFX, Junos, Python, Ansible).

📝 Enhancement Note: Interview preparation should focus on demonstrating deep technical expertise in Juniper routing and switching, a strong understanding of Service Provider network operations, and proven skills in automation and customer consultation. Be ready to provide concrete examples from your experience.

📌 Application Steps

To apply for this operations position:

• Submit your application through the HPE careers portal via the provided link.

• Tailor Your Resume: Customize your resume to highlight your direct experience with Juniper MX, PTX, QFX platforms, Junos CLI, and all listed routing protocols. Emphasize your automation skills with Python and Ansible, and any experience with HPE Juniper PyEZ. Quantify achievements wherever possible.

• Prepare Your Portfolio: Compile case studies and examples of your work that demonstrate your expertise in network design, implementation, troubleshooting, and automation. Focus on projects relevant to Service Provider environments.

• Practice Technical Explanations: Be ready to articulate complex technical concepts and troubleshooting methodologies clearly and concisely, as if explaining them to a peer or a customer.

• Research HPE & the Role: Understand HPE's business, its focus on networking and cloud, and the specific demands of a Resident Consultant role. Review the company's values and culture to align your responses.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.