Resident Engineer – Service Provider Routing and Switching Design Consultant

📍 Job Overview

Job Title: Resident Engineer – Service Provider Routing and Switching Design Consultant

Company: Hewlett Packard Enterprise (HPE)

Location: All, New Jersey, United States of America

Job Type: Full-Time

Category: Network Engineering & Consulting

Date Posted: April 26, 2026

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: Remote/Teleworker (with on-site customer presence required)

🚀 Role Summary

• This is a highly technical, post-sales consulting role focused on providing expert network design and support for service provider clients.

• The position requires deep expertise in Juniper routing and switching platforms (MX, PTX, QFX) and associated Junos operating systems.

• Key responsibilities include network design validation, lab testing, implementation planning, and troubleshooting of complex IP service provider networks.

• The role involves significant customer interaction, including workshops, training, and regular reporting on network status and issue resolution.

📝 Enhancement Note: While designated as "Remote/Teleworker," the role explicitly states "on-site Resident Consultant role based out of Mt. Laurel, NJ with travel into customer office." This indicates a hybrid or on-site expectation for client-facing activities, despite the remote work designation for general administrative tasks. Candidates should clarify the exact on-site expectations during the interview process.

📈 Primary Responsibilities

• Network Design & Planning: Support the design and planning of Juniper MX, PTX, and QFX network routing products and solutions within the customer's infrastructure.

• Lab Testing & Validation: Conduct rigorous testing of new designs, features, and Junos software releases in a laboratory environment to validate functionality and performance before implementation.

• Implementation Support: Develop and execute plans to implement and verify the correct operation of network designs and software updates in both pre-production and live customer environments.

• Protocol Expertise: Provide in-depth knowledge and support for a wide array of IP service provider network protocols, including TCP/IP, MPLS, OSPF, ISIS, BGP, MPLS-TE, RSVP, LDP, IPv6, Routing Policy, L3VPN, VPLS, and MVPN.

• Automation & Scripting: Utilize automation tools such as Ansible, YAML, and HPE Juniper PyEZ, and develop automation scripts in Python to streamline network operations and configurations.

• Customer Training & Enablement: Train customer's design, implementation, and support personnel on the configuration and operation of HPE Juniper Networks products.

• Troubleshooting & Issue Resolution: Troubleshoot equipment and network problems, open and manage JTAC (Juniper Technical Assistance Center) cases, and drive issues to resolution for pre- and post-production problems.

• Documentation & Reporting: Produce regular written summary reports for the customer on the status of design projects, equipment, and network problems. Develop network operating procedures, configuration standards, and implementation plans.

• Process Improvement: Assist the customer in developing Network Operating and Equipment Operating Procedures, and support efforts in defining best-practice policies for HPE Juniper product applications.

• Subject Matter Expertise: Act as a subject matter expert on HPE Juniper platforms, software, and features, coordinating directly with HPE Juniper technical teams on challenges.

• Cross-Functional Collaboration: Peer with other resident consultants to share lessons learned and minimize risks associated with major network upgrades or changes.

• Skill Development: Develop secondary skills in other products within the HPE Juniper product portfolio.

📝 Enhancement Note: The breadth of responsibilities indicates this is not just a support role but a strategic consulting engagement where the engineer acts as an extension of the customer's team, influencing their network architecture and operational practices. The emphasis on "post-sales support" and "customer's infrastructure" highlights the importance of understanding the client's specific environment.

🎓 Skills & Qualifications

Education:

Experience:

• Minimum of 5 years of design, implementation, and operational experience in large-scale IP networks.

• Significant experience with Juniper routing devices (MX, PTX, ACX).

Required Skills:

• Junos CLI Expertise: Deep command-line interface proficiency with Junos.

• Routing & Switching Protocols: Comprehensive understanding and practical experience with TCP/IP, MPLS, OSPF, ISIS, BGP, MPLS-TE, RSVP, LDP, IPv6, Routing Policy, L3VPN, VPLS, MVPN, Ethernet switching, and QoS.

• Network Design Principles: Ability to design, plan, and validate complex network architectures.

• Troubleshooting Methodologies: Strong analytical and problem-solving skills for diagnosing and resolving network issues.

• Automation Tools: Experience with Ansible, YAML, and HPE Juniper PyEZ.

• Scripting Languages: Proficiency in writing automation scripts using Python.

• Customer Communication: Excellent verbal and written communication skills, with the ability to effectively communicate complex technical information to diverse audiences, from operations teams to CIO/CISO levels.

• Presentation Skills: Strong customer interface and presentation skills.

• Project Management: Ability to manage design projects, track issues, and provide regular status updates.

Preferred Skills:

• Expert-Level Certifications: JNCIS, JNCIP, JNCIE, CCNP, and/or CCIE certifications are highly desirable.

• Service Provider Experience: Direct experience working within or for large Internet Service Providers (ISPs) or telecommunications companies.

• HPE Juniper Product Knowledge: In-depth knowledge of the broader HPE Juniper product portfolio beyond MX, PTX, and QFX.

• Change Management: Experience assisting with major network upgrades, maintenance windows, and changes in customer networks.

📝 Enhancement Note: The requirement for both "large-scale IP networks" and specific Juniper platforms suggests a focus on high-capacity, complex service provider environments. The emphasis on automation (Ansible, Python, PyEZ) indicates a move towards modern network operational practices.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Network Design Case Studies: Examples showcasing your ability to design, plan, and optimize complex IP networks, particularly within service provider contexts.

• Implementation & Validation Projects: Documentation or descriptions of successful network implementations, including testing methodologies and validation results.

• Troubleshooting & Resolution Examples: Case studies detailing how you diagnosed and resolved challenging network issues, including the protocols and tools used.

• Automation Examples: Demonstrations of scripts or automation workflows developed using Python, Ansible, or PyEZ to improve network efficiency or configuration management.

• Procedure Development: Samples of network operating procedures, configuration standards, or implementation plans you have created.

Process Documentation:

• Workflow Design & Optimization: Ability to document existing network workflows and propose optimized alternatives, particularly for Junos-based systems.

• Testing & Validation Frameworks: Experience in establishing and executing test plans for software releases, new features, and network designs.

• Change Management Protocols: Understanding and application of structured change management processes for network modifications.

• Fault Diagnosis Procedures: Development of systematic approaches for fault isolation and diagnosis to accelerate problem resolution.

📝 Enhancement Note: For a role like this, a portfolio should not just list technologies but demonstrate hands-on problem-solving and strategic thinking. Applicants should be prepared to walk through specific examples of how they've applied their expertise to solve customer problems and improve network performance or reliability.

💵 Compensation & Benefits

Salary Range:

• New Jersey, USA: Annual Salary USD 119,500 - 275,000

Benefits:

• Health & Wellbeing: Comprehensive suite of benefits supporting physical, financial, and emotional wellbeing. Specific details can be found at https://myhperewards.com/main/new-hire-enrollment.html.

• Personal & Professional Development: Investment in career growth, including programs for knowledge expertise and cross-divisional skill application.

• Unconditional Inclusion: A culture that values varied backgrounds and individual uniqueness, fostering flexibility and growth.

• Variable Incentives: The listed salary range reflects base salary; variable incentives may also be offered.

Working Hours:

• Standard Full-Time (approximately 40 hours per week), with the understanding that client-facing roles may require flexibility for urgent issues or planned maintenance windows.

📝 Enhancement Note: The salary range is quite broad, suggesting significant variation based on the candidate's specific experience, certifications, and interview performance. The mention of "TCP_05" as a job level likely corresponds to a senior engineering or consulting role within HPE's internal structure, justifying the higher end of the salary band for exceptional candidates.

🎯 Team & Company Context

🏢 Company Culture

Industry: Information Technology and Services, Networking Hardware, Cloud Computing.

Company Size: HPE is a large, global enterprise, typically categorized as having 10,000+ employees.

Founded: Hewlett-Packard was founded in 1939, and Hewlett Packard Enterprise (HPE) was formed in 2015 as a spin-off focusing on enterprise IT solutions.

Team Structure:

• The Resident Engineer role implies integration into a dedicated team of consultants or engineers supporting a specific service provider client.

• This team likely operates under a client-facing management structure within HPE's Global Network Services or similar consulting division.

Methodology:

• Data-Driven Design: Emphasizes using data from testing and customer requirements to inform network design decisions.

• Collaborative Problem-Solving: Encourages peer-to-peer learning and joint efforts to resolve complex technical challenges.

• Process Standardization: Focuses on developing and adhering to standardized operating procedures, configuration best practices, and implementation plans.

• Customer-Centric Support: Prioritizes understanding and meeting the specific technical and business needs of the service provider client.

Company Website: https://www.hpe.com/

📝 Enhancement Note: HPE's culture emphasizes innovation, customer focus, and a commitment to diversity and inclusion. For a Resident Engineer role, this translates to being a proactive, solutions-oriented individual who can effectively represent HPE while deeply understanding and serving the client's needs.

📈 Career & Growth Analysis

Operations Career Level: This role aligns with a senior-level Network Consulting Engineer or Resident Engineer. It requires deep technical specialization in routing and switching, coupled with strong consulting and customer-facing skills. The "TCP_05" job level suggests a significant level of responsibility and technical mastery within HPE's engineering hierarchy.

Reporting Structure:

• The Resident Engineer typically reports to a program manager or a senior technical lead within HPE's professional services or consulting division who oversees the client engagement.

Operations Impact:

• The primary impact of this role is ensuring the stability, performance, and scalability of the service provider's critical network infrastructure.

• By providing expert design consultation and post-sales support, the Resident Engineer directly influences the client's ability to deliver reliable services, adopt new technologies, and maintain a competitive edge.

Growth Opportunities:

• Technical Specialization: Deepen expertise in specific Juniper platforms, routing/switching technologies, or emerging areas like network automation and SDN.

• Leadership Development: Progress into roles such as Lead Resident Engineer, Technical Account Manager, or a management position within HPE's consulting services.

• Cross-Functional Mobility: Transition into product management, solutions architecture, or sales engineering roles within HPE, leveraging deep customer insights.

• Industry Recognition: Pursue advanced certifications (e.g., JNCIE-SP, JNCIE-DC) and potentially contribute to industry forums or publications.

📝 Enhancement Note: The "TCP_05" designation and the extensive technical requirements point to a role that offers significant technical depth and potential for growth into highly specialized or leadership positions within HPE's professional services organization.

🌐 Work Environment

Office Type: While the role is designated "Remote/Teleworker," it requires an "on-site Resident Consultant role based out of Mt. Laurel, NJ with travel into customer office." This implies a primary work location within the customer's facilities in or near Mt. Laurel, NJ, with the flexibility to work remotely for administrative tasks. The specific customer office environment will vary.

Office Location(s): Primarily based in Mt. Laurel, New Jersey, with potential travel to customer sites within the region.

Workspace Context:

• Customer Facility: The primary workspace will be within the customer's network operations center (NOC) or engineering offices, necessitating professionalism and adherence to client site policies.

• Collaborative Environment: Expected to work closely with the customer's internal technical teams, fostering a collaborative and knowledge-sharing atmosphere.

• HPE Resources: Access to HPE internal resources, documentation, and technical support teams will be available remotely or through defined channels.

• Tools & Technology: Will likely utilize customer-provided network monitoring tools, documentation platforms, and personal computing devices for development and communication.

Work Schedule:

• Standard full-time hours are expected, but flexibility is key. The role may require availability during planned maintenance windows, critical incident response, or customer-specific business hours, which could extend beyond typical 9-to-5.

📝 Enhancement Note: Candidates should be prepared for a hybrid model where "remote" work refers to administrative tasks and personal time, while client-facing technical duties require physical presence at the customer's site.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Recruiter call to assess basic qualifications, interest, and cultural fit.

• Technical Interview(s): Multiple rounds with HPE technical experts and/or the hiring manager, focusing on network design, protocol knowledge, troubleshooting scenarios, and automation capabilities. Expect deep dives into Juniper technologies and IP service provider networking.

• Customer Interview (Potential): Depending on the client's requirements, there may be an interview conducted by the customer's technical leadership.

• Behavioral/Situational Interview: Assessment of problem-solving approach, communication skills, and ability to handle challenging customer interactions.

• Final Offer: Based on the cumulative assessment of technical proficiency, experience, and cultural alignment.

Portfolio Review Tips:

• Quantify Achievements: For each project in your portfolio, use metrics to demonstrate impact (e.g., "Reduced network latency by X%", "Improved uptime to Y%", "Automated Z repetitive tasks, saving N hours per week").

• Focus on Service Provider Context: Highlight projects relevant to large-scale IP networks, routing, MPLS, and similar technologies critical for service providers.

• Showcase Automation: Provide clear examples of Python scripts, Ansible playbooks, or PyEZ usage that solved a specific operational challenge or improved efficiency.

• Structure for Clarity: Organize your portfolio logically, perhaps by technology area or project type. Use clear headings, concise descriptions, and visual aids (diagrams, charts) where appropriate.

• Be Ready to Discuss: Prepare to walk through your portfolio items in detail, explaining your role, the challenges faced, the solutions implemented, and the outcomes achieved.

Challenge Preparation:

• Network Design Scenario: Be prepared to design a network segment based on given requirements, justifying your protocol choices, device selections, and configuration strategies.

• Troubleshooting Simulation: You might be presented with a network diagram and a problem description, requiring you to outline your diagnostic steps and potential solutions.

• Automation Challenge: A question or small task might involve writing a simple script or explaining how you would automate a common network task.

• Customer Interaction Scenarios: Prepare for questions on how you would handle difficult customer conversations, manage escalations, or deliver bad news regarding network issues.

📝 Enhancement Note: The emphasis on "Resident Consultant" and "Service Provider" suggests that interviewers will be looking for candidates who not only possess deep technical skills but also excellent client management and communication abilities. Demonstrating how you've successfully navigated complex customer environments and influenced technical decisions will be crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Juniper Routing Platforms: MX Series, PTX Series, ACX Series routers.

• Junos OS: In-depth knowledge and operational expertise.

• Network Monitoring Tools: Customer-specific tools (e.g., SNMP-based monitoring, flow analysis tools, performance monitoring systems).

• Troubleshooting Tools: Wireshark, ping, traceroute, MTR, and vendor-specific diagnostic utilities.

Analytics & Reporting:

• Network Performance Monitoring (NPM) Software: Tools for analyzing traffic patterns, latency, packet loss, and availability.

• Log Management Systems: For collecting, analyzing, and correlating network device logs.

• Reporting Tools: Ability to generate reports using data from various monitoring and analytics platforms.

CRM & Automation:

• Automation Frameworks: Ansible, YAML for configuration management and orchestration.

• Scripting Languages: Python for custom automation scripts.

• HPE Juniper Specific Tools: PyEZ library for programmatic interaction with Junos devices.

• Ticketing Systems: Customer-specific systems (e.g., ServiceNow, Jira) for managing support tickets and tracking issues.

• Documentation Platforms: Confluence, SharePoint, or similar for creating and maintaining operational procedures and design documents.

📝 Enhancement Note: Proficiency in Junos is paramount. Strong skills in Python and Ansible for network automation are increasingly essential for modern network engineering roles, especially in service provider environments aiming for efficiency and scalability.

👥 Team Culture & Values

Operations Values:

• Technical Excellence: A commitment to deep understanding and mastery of networking technologies, particularly Juniper platforms.

• Customer Focus: Dedication to understanding and meeting the specific needs of the service provider client, acting as a trusted advisor.

• Collaboration: Valuing teamwork, knowledge sharing, and peer support to achieve collective success.

• Innovation: Encouraging the adoption of new technologies and automation to improve network performance and operational efficiency.

• Integrity: Upholding ethical standards in all interactions with customers and colleagues.

Collaboration Style:

• Proactive Communication: Regularly engaging with customer teams and HPE internal stakeholders to provide updates, share insights, and address concerns.

• Knowledge Transfer: Actively training and mentoring customer personnel to build their capabilities and foster self-sufficiency.

• Cross-Functional Integration: Working seamlessly with customer engineering, operations, and IT teams, as well as HPE's product and support organizations.

• Feedback Loop: Open to receiving and providing constructive feedback to continuously improve processes and outcomes.

📝 Enhancement Note: The "Resident" aspect of the role signifies a high level of integration into the customer's team, requiring a collaborative and adaptable approach. Success hinges on building strong working relationships and becoming a valued extension of the client's technical staff.

⚡ Challenges & Growth Opportunities

Challenges:

• Complex Environments: Navigating and supporting highly intricate, mission-critical service provider networks with diverse configurations and legacy components.

• Rapid Technology Evolution: Keeping pace with the fast-changing landscape of networking protocols, hardware, and automation tools.

• Customer Expectations Management: Balancing customer demands with technical feasibility, resource constraints, and HPE's service delivery capabilities.

• On-Site Presence: Adapting to the specific work environment and protocols of a customer's facility while maintaining alignment with HPE's remote work policies.

Learning & Development Opportunities:

• Advanced Juniper Certifications: Pursuing JNCIE-level certifications in relevant tracks (e.g., Service Provider, Data Center).

• Automation & Cloud Networking: Developing skills in cloud-native networking, infrastructure-as-code, and advanced network programmability.

• Consulting & Soft Skills: Enhancing client management, presentation, and negotiation skills through on-the-job experience and HPE training programs.

• Mentorship: Opportunities to learn from senior engineers and technical leads within HPE's extensive network of experts.

📝 Enhancement Note: This role offers a steep learning curve, demanding continuous self-improvement. The challenges are significant but provide excellent opportunities for career advancement and skill development in a high-demand field.

💡 Interview Preparation

Strategy Questions:

• Expect questions like: "Describe a complex routing issue you resolved in a service provider network. What was your process?" or "How would you design a highly available BGP peering solution for a Tier-1 ISP?" or "Walk me through how you would automate the deployment of new QoS policies across a large Juniper network."

• Preparation: Prepare detailed, STAR method (Situation, Task, Action, Result) responses for your most impactful network design, troubleshooting, and automation projects. Focus on quantifying results and highlighting your specific contributions.

Company & Culture Questions:

• Be ready for queries such as: "Why are you interested in HPE and this specific role?" or "How do you handle disagreements with a client's technical team?" or "Describe a time you had to adapt your communication style for a non-technical audience."

• Preparation: Research HPE's recent news, values (especially around innovation and customer focus), and their role in the edge-to-cloud market. Understand the importance of the "Resident Consultant" role in client relationships.

Portfolio Presentation Strategy:

• Curate Select Examples: Choose 3-4 of your strongest projects that best represent the required skills (design, troubleshooting, automation, service provider context).

• Structure Your Narrative: For each project, clearly define the problem, your proposed solution, the technologies used, your specific actions, and the measurable outcomes. Use diagrams where helpful.

• Highlight Impact: Emphasize how your work benefited the customer specifically in terms of performance, reliability, cost savings, or operational efficiency.

• Be Prepared for Deep Dives: Anticipate technical questions about your chosen portfolio items, including design decisions, protocol configurations, and troubleshooting steps.

📝 Enhancement Note: The interview process will likely be rigorous, testing both deep technical knowledge and your ability to apply that knowledge in a client-facing, problem-solving capacity. Demonstrating a strong understanding of service provider network challenges and solutions is key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Hewlett Packard Enterprise careers portal via the provided link.

• Tailor Your Resume: Highlight your experience with Juniper MX, PTX, and QFX platforms, deep understanding of service provider routing protocols (BGP, MPLS, OSPF, ISIS), and proficiency in automation tools like Python and Ansible. Quantify achievements with metrics.

• Prepare Your Portfolio: Select 3-4 key projects showcasing network design, implementation, troubleshooting, and automation within large-scale IP networks. Be ready to present these with detailed explanations.

• Research HPE & the Role: Familiarize yourself with HPE's offerings in the networking space, their company culture, and the specific demands of a Resident Consultant role. Understand the importance of customer relationships and technical expertise.

• Practice Technical Scenarios: Review common service provider network design principles, troubleshooting methodologies, and automation use cases. Be prepared for whiteboard or virtual whiteboard exercises.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details, particularly regarding on-site expectations and specific project requirements, should be verified directly with the hiring organization during the interview process before making application decisions.