Remote Senior UX Researcher

📍 Job Overview

Job Title: Senior UX Researcher

Company: Jobgether (on behalf of a partner company)

Location: Maryland, United States

Job Type: Full-time

Category: User Experience Research / Product Operations

Date Posted: March 20, 2026

Experience Level: 5+ Years

Remote Status: Fully Remote

🚀 Role Summary

• Lead high-impact UX research initiatives to significantly shape member experiences across diverse products, driving user-centered product development.

• Design and execute mixed-methods research, including usability testing and surveys, to identify user friction points and enhance product value.

• Translate complex qualitative and quantitative insights into clear, actionable product recommendations for Product, Design, and Engineering teams.

• Establish and optimize efficient research operations systems to ensure discoverability and impact of research findings across the organization.

• Mentor cross-functional teams on research methodologies, fostering a strong user-centered design culture and influencing product direction based on robust evidence.

📝 Enhancement Note: This role is positioned as a Senior UX Researcher, indicating a need for leadership in research strategy, execution, and stakeholder management. The emphasis on "high-impact research initiatives" and "driving decisions and foster change across the organization" suggests a strategic, influential position rather than purely execution-focused. The mention of "Product Operations" in the category is inferred from the need to establish "efficient systems for research operations" and ensuring "discoverability of insights," which falls under the broader umbrella of operations that support product teams.

📈 Primary Responsibilities

• Lead and manage end-to-end UX research projects from initial scoping and planning through to final delivery and impact assessment.

• Design and execute rigorous mixed-methods research studies, encompassing usability testing (moderated and unmoderated), in-depth interviews, surveys, diary studies, and ethnographic research.

• Identify critical user friction points, unmet needs, and opportunities for innovation to enhance product value and user satisfaction.

• Synthesize and translate both qualitative and quantitative research findings into clear, compelling, and actionable product recommendations tailored for diverse audiences, including senior leadership.

• Collaborate closely with Product Managers, Designers, Engineers, Data Analysts, and Marketing teams to integrate user insights into the product development lifecycle and strategic planning.

• Prioritize research opportunities and roadmap alignment in partnership with leadership and cross-functional stakeholders, ensuring research efforts focus on the most impactful areas.

• Mentor and guide junior researchers and cross-functional team members on effective research methodologies, best practices, and ethical considerations.

• Establish and maintain efficient systems for research operations, including managing research repositories, participant recruitment pipelines, and ensuring the discoverability and accessibility of past research insights for continuous learning.

• Act as a strong advocate for user-centered design principles and user needs throughout the product development process, influencing product strategy and roadmap decisions.

• Contribute to the continuous improvement of research processes, tools, and methodologies within the organization.

📝 Enhancement Note: The responsibilities listed are a detailed expansion of the provided "Accountabilities," framed with operations-centric language. For instance, "Identify user friction points and enhance product value through research" is expanded to include specific methods and outcomes. "Establish efficient systems for research operations" is elaborated to cover aspects like managing repositories and recruitment pipelines, which are critical for operational efficiency in a research function.

🎓 Skills & Qualifications

Education:

• Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Human Factors, or a related field.

Experience:

• Minimum of 5 years of dedicated UX research experience, with a strong emphasis on consumer-facing products.

• Demonstrated experience in fast-paced environments, preferably within the fintech or travel industries, understanding their unique user needs and competitive landscapes.

• Proven track record of successfully leading complex, end-to-end research initiatives and influencing product strategy and design decisions.

Required Skills:

• UX Research Expertise: Deep understanding and practical application of a wide range of qualitative research methods (e.g., user interviews, contextual inquiry, ethnographic studies, persona development, journey mapping) and proficiency in quantitative approaches (e.g., surveys, A/B testing analysis, basic statistical analysis).

• Mixed-Methods Research Design: Ability to strategically combine qualitative and quantitative methodologies to gain comprehensive insights.

• Usability Testing: Expertise in planning, conducting, and analyzing usability tests across various platforms (web, mobile).

• Data Synthesis & Insight Generation: Strong analytical skills to synthesize complex qualitative and quantitative data into clear, actionable, and impactful insights.

• Stakeholder Engagement & Communication: Excellent interpersonal and communication skills to effectively collaborate with and influence cross-functional teams, including Product Managers, Designers, Engineers, and senior leadership.

• Research Operations Acumen: Experience in establishing and optimizing research workflows, managing participant databases, and ensuring the discoverability and impact of research findings.

• Tool Proficiency: Familiarity with industry-standard research tools such as UserTesting.com, Maze, Qualtrics, SurveyMonkey, and analytics platforms like Amplitude or Mixpanel.

• Ethical Research Practices: Commitment to ethical research principles and data privacy (e.g., GDPR compliance).

Preferred Skills:

• Experience specifically within the fintech or travel industries.

• Familiarity with advanced quantitative research techniques and statistical modeling.

• Experience mentoring junior researchers or leading research teams.

• Proficiency in data visualization tools for presenting research findings.

• Understanding of product management and agile development processes.

📝 Enhancement Note: The requirements have been structured to highlight both the core UX research skills and the operational aspects crucial for a "Senior" role. Specific tool mentions like UserTesting and Amplitude are retained and integrated. The "Preferred Skills" section adds depth by outlining desirable industry-specific and leadership qualifications that would make a candidate stand out. The "Research Operations Acumen" is explicitly called out as a key skill, aligning with the role's broader operational responsibilities.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies Demonstrating Impact: A portfolio showcasing 3-5 detailed case studies of significant UX research projects led by the candidate. Each case study should clearly articulate the problem statement, research objectives, methodology employed, and the direct impact on product strategy, user experience improvements, or business metrics.

• Methodological Diversity: Evidence of applying a range of qualitative and quantitative research methods, with clear explanations of why specific methods were chosen for particular problems.

• Insight-to-Action Translation: Clear examples of how research insights were translated into actionable product recommendations and how these recommendations were implemented and influenced product direction.

• Process Optimization Examples: Showcase instances where research processes were improved or optimized, leading to greater efficiency, faster insights, or better stakeholder engagement. This could include contributions to research operations.

• Cross-Functional Collaboration: Examples that highlight effective collaboration with Product, Design, Engineering, and other stakeholders throughout the research lifecycle.

Process Documentation:

• Candidates are expected to articulate their process for conducting research, from planning and design to execution, analysis, and synthesis.

• Demonstrate an understanding of how to document research findings in a way that ensures they are easily discoverable, understandable, and actionable for various teams within an organization.

• Provide examples of how research insights have been tracked and measured for their impact over time.

📝 Enhancement Note: This section emphasizes the need for a portfolio that goes beyond just showcasing research findings. It specifically calls for evidence of process optimization, research operations contributions, and the ability to translate insights into actionable business outcomes—all critical for a senior role with operational responsibilities. The "Process Documentation" subsection focuses on how candidates approach their work and ensure its long-term value and accessibility.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: $140,000 - $190,000 per year (USD)

• Methodology: This estimate is based on industry benchmarks for Senior UX Researchers in remote roles within the United States, considering the experience level (5+ years), the "Senior" title, and the potential for equity. The salary range is adjusted for a remote role where the cost of living may vary, but typically senior roles command higher compensation regardless of location. Specific compensation will be determined by the partner company based on candidate experience, skills, and location.

Benefits:

• Remote-First Flexibility: Comprehensive support for working from anywhere, with flexible hours to promote work-life balance.

• Unlimited Paid Time Off (PTO): Encourages employees to take the time they need to recharge, complemented by company-wide recharge days.

• Lifestyle Stipends: Weekly dining credits and travel discounts to enhance personal well-being and exploration.

• Family Support: Generous parental leave and comprehensive family support benefits to assist employees during significant life events.

• Competitive Compensation Package: Includes a competitive base salary, equity options that align employee success with company growth, and annual bonuses.

• Professional Development: Access to personal development funds for continuous learning, training, and skill enhancement, alongside wellness budgets to support overall health and well-being.

Working Hours:

• Standard full-time work hours, estimated at 40 hours per week.

• Emphasis on remote-first flexibility allows for adaptable scheduling, provided core collaboration hours and project deadlines are met.

📝 Enhancement Note: A salary range has been estimated based on the role, experience level, and remote nature. The benefits are detailed as provided, with added context relevant to operations professionals (e.g., flexibility for deep work, professional development funds). The working hours are clarified with an emphasis on flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: The partner company operates in a sector that likely involves consumer-facing digital products, with specific mention of fintech or travel as areas of expertise. This implies a focus on user trust, security, seamless transactions, and engaging experiences. The presence of "member experiences" suggests a subscription or community-based model.

Company Size: While not explicitly stated, the need for a "Senior" UX Researcher implies a growing organization with established product teams (Product, Design, Engineering) and a capacity to invest in dedicated research operations. It's likely a mid-sized to large startup or a well-established company with a dedicated product development function.

Founded: The founding date is not specified, but the emphasis on "driving decisions and foster change across the organization" and offering "equity options" suggests a company that is either a scale-up with a vision for growth or a more established entity seeking to innovate and enhance its user experience through solid research practices.

Team Structure:

• The Senior UX Researcher will likely be part of or closely collaborate with a Product team, which typically includes Product Managers, UX/UI Designers, and Software Engineers.

• They may report into a Head of Product, Design Lead, or a dedicated Research Lead if one exists. The role also implies interaction with leadership for prioritization and advocacy.

Methodology:

• Data Analysis & Insights: The core methodology will revolve around rigorous data analysis, combining qualitative user feedback with quantitative behavioral data to form comprehensive insights.

• Workflow Planning & Optimization: The role involves not only executing research but also planning and optimizing the research workflow itself, ensuring efficiency and scalability. This includes establishing systems for research operations.

• Automation & Efficiency: While not explicitly stated, efficiency in research operations often involves leveraging tools and processes that can automate repetitive tasks, speed up recruitment, and facilitate insight sharing.

Company Website: Not provided in the input.

📝 Enhancement Note: Inferences about company culture, size, and team structure are made based on the job title, responsibilities, and the context of a "partner company" posting through Jobgether. The emphasis on "fintech or travel" and the need for a senior researcher suggest a company that values user experience and is investing in data-driven product development.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as Senior, indicating a mid-to-senior level position within the UX Research discipline. It requires not only strong execution skills but also the ability to lead initiatives, mentor others, and contribute to the strategic direction of product development. The emphasis on research operations suggests an evolving role that bridges core research with process and efficiency improvements.

Reporting Structure: The Senior UX Researcher will likely report to a Product Lead, Design Lead, or Head of Product. They will work closely with Product Managers and UX Designers on specific product initiatives and collaborate with Engineering teams on implementation. Leadership interaction is expected for prioritization and strategic alignment.

Operations Impact: The role's direct impact is on enhancing member experiences by ensuring products are user-centered, intuitive, and valuable. This directly contributes to user satisfaction, adoption rates, retention, and ultimately, revenue growth and market competitiveness by reducing friction and increasing product-market fit. The ability to influence product direction based on evidence is a key operational contribution.

Growth Opportunities:

• Leadership in Research: Potential to grow into a Lead UX Researcher or Head of UX Research role, managing a team, defining research strategy, and overseeing research operations at a larger scale.

• Specialization: Opportunity to deepen expertise in specific research methodologies, product areas (e.g., fintech, travel), or even transition into Product Management with a strong user-centric foundation.

• Operations Excellence: Development into a role focused on Research Operations, building scalable processes, tools, and infrastructure to support a growing research function.

• Cross-functional Influence: Expanding influence across product and business strategy, becoming a key advisor on user insights for strategic decision-making.

📝 Enhancement Note: The "Growth Opportunities" section directly addresses career progression for operations-focused roles within UX research, linking it to leadership, specialization, and operational excellence. This provides a clear roadmap for ambitious candidates.

🌐 Work Environment

Office Type: The role is explicitly Remote-First, meaning the company's primary operational model is remote, and there is no requirement to be based near a specific office. This offers maximum flexibility for employees to choose their working location.

Office Location(s): While the job is posted for "Maryland, United States," the "Remote-First Flexibility: Work from anywhere" benefit indicates that the specific location within Maryland (or potentially broader US) is flexible, as long as candidates can work within the company's primary time zone(s) or designated collaboration windows.

Workspace Context:

• Collaborative Environment: Remote collaboration will be key, utilizing video conferencing, asynchronous communication tools (like Slack, Teams), and shared documentation platforms. The focus is on effective communication and knowledge sharing despite physical distance.

• Operations Tools & Technology: Access to essential remote work tools, collaboration software, and the specific UX research and analytics platforms mentioned in the requirements (UserTesting, Amplitude, etc.) will be provided or expected.

• Operations Team Interaction: Regular interaction with Product, Design, and Engineering teams through scheduled meetings, virtual stand-ups, and ad-hoc discussions. Opportunities for virtual "coffee chats" or team-building activities may exist to foster connection.

Work Schedule:

• Full-time, approximately 40 hours per week.

• The "Remote-First Flexibility: Work from anywhere with flexible hours" benefit suggests that while a standard work week is expected, there's latitude in daily scheduling to accommodate personal needs, provided core collaboration hours and project deliverables are met. This is crucial for researchers who may need flexibility for participant scheduling or deep work sessions.

📝 Enhancement Note: The "Workspace Context" section is tailored to a remote-first environment, emphasizing the tools and communication methods necessary for effective operations and collaboration in a distributed team.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening (Jobgether AI Match): Jobgether's AI will initially assess your application against core requirements for a quick, objective review.

• Hiring Manager Screen: A brief conversation with the hiring manager to assess overall fit, experience alignment, and motivation. Be prepared to discuss your background and interest in the role and company.

• Technical Interview / Portfolio Review: This is a critical stage where you'll present your portfolio. Expect to walk through 1-2 detailed case studies, explaining your process, methodologies, insights, and the impact of your research. Be ready to answer in-depth questions about your approach to research operations and stakeholder management.

• Cross-Functional Interviews: Interviews with key stakeholders from Product, Design, and Engineering teams. These will focus on your collaboration style, how you integrate research into product development, and your ability to influence cross-functional partners.

• Final Interview: Potentially with a senior leader (e.g., Head of Product, VP of Engineering) to discuss strategic alignment, leadership potential, and cultural fit.

Portfolio Review Tips:

• Structure Your Stories: For each case study, use a clear narrative structure: Problem -> Research Questions -> Methodology -> Process -> Findings -> Recommendations -> Impact (quantified if possible).

• Highlight Your Process: Explicitly detail your research process, including how you planned, recruited, conducted, analyzed, and synthesized findings. Emphasize any contributions to research operations or process improvements.

• Showcase Impact: Clearly articulate how your research made a difference. Use metrics where available (e.g., "reduced task completion time by X%", "increased conversion by Y%", "identified key friction leading to a redesign that improved satisfaction by Z").

• Tailor to the Role: Select case studies relevant to consumer-facing products, ideally from fintech or travel, and highlight your experience with mixed-methods research and influencing stakeholders.

• Practice Your Presentation: Rehearse your portfolio walkthrough to ensure it's concise, engaging, and within the allotted time. Be prepared to go deeper on any aspect.

Challenge Preparation:

• Hypothetical Research Design: You might be asked to design a research study for a new feature or a specific problem. Focus on clearly defining objectives, choosing appropriate methods, outlining recruitment strategies, and explaining how you'd analyze and report findings.

• Stakeholder Communication Scenarios: Prepare to discuss how you would handle challenging feedback, push back on recommendations, or communicate sensitive findings to different stakeholders.

• Research Operations Questions: Be ready to discuss how you would set up or improve research operations, manage a participant pool, or ensure insights are effectively socialized and utilized across teams.

📝 Enhancement Note: The interview process is detailed with specific stages and focus areas. The portfolio review tips are action-oriented and directly tied to operations and impact demonstration, providing candidates with a clear strategy for preparation.

🛠 Tools & Technology Stack

Primary Tools:

• User Testing Platforms: UserTesting.com, Maze, Lookback, UserZoom (for usability testing, unmoderated testing, and surveys).

• Survey Tools: Qualtrics, SurveyMonkey, Google Forms (for quantitative data collection and user feedback).

• Analytics Platforms: Amplitude, Mixpanel, Google Analytics (for understanding user behavior, tracking product usage, and informing research questions).

• Collaboration & Documentation: Slack, Microsoft Teams, Zoom, Google Workspace (Docs, Sheets, Slides), Confluence, Notion (for communication, documentation, and insight sharing).

Analytics & Reporting:

• Data Synthesis & Visualization: Miro, Mural (for collaborative brainstorming and affinity mapping), Tableau, Power BI (potentially for visualizing quantitative data and survey results).

• Reporting Tools: Familiarity with creating clear, concise reports and presentations that effectively communicate research findings and recommendations.

CRM & Automation:

• While direct CRM usage might be limited for a UX Researcher, understanding how CRM data (e.g., from Salesforce, HubSpot) can inform user segmentation or how research insights might impact CRM strategies is beneficial.

• Automation in research operations might involve tools for participant recruitment, scheduling, or managing research repositories.

📝 Enhancement Note: The tools listed are common in UX research and product development environments. Emphasis is placed on how these tools support research operations, data analysis, and cross-functional collaboration, aligning with the operational focus of the role.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep-seated commitment to understanding and advocating for the user in all product decisions, ensuring that user needs are at the forefront of development.

• Data-Driven Decision Making: Valuing evidence-based insights derived from rigorous research and analytics to guide strategy and product improvements.

• Collaboration & Transparency: Fostering an environment where cross-functional teams work closely together, sharing information openly and respectfully to achieve common goals.

• Continuous Improvement: A mindset of always seeking ways to enhance processes, methodologies, and product outcomes through iterative learning and feedback.

• Efficiency & Scalability: Striving to build research processes and operations that are not only effective but also efficient and scalable to support growth.

Collaboration Style:

• Proactive Partnership: Engaging with Product, Design, and Engineering teams early and often in the product development lifecycle to ensure research is integrated seamlessly.

• Insight Sharing: Actively disseminating research findings through various channels (presentations, reports, workshops) to ensure insights are understood and acted upon by relevant stakeholders.

• Feedback Culture: Encouraging open feedback loops, both giving and receiving, to refine research approaches and product strategies collaboratively.

• Knowledge Management: Contributing to a shared understanding of user needs by maintaining accessible research repositories and documenting key learnings.

📝 Enhancement Note: The "Operations Values" are framed to reflect how core UX research principles translate into operational values within a company, emphasizing data, efficiency, and collaboration.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Research Rigor with Speed: In a fast-paced environment, ensuring research is both thorough and timely to meet product development cycles. This requires efficient planning and execution.

• Influencing Stakeholders: Effectively communicating complex research findings and advocating for user needs to diverse stakeholders, overcoming potential resistance or differing priorities.

• Operationalizing Insights: Ensuring that research findings are not just delivered but are actively integrated into product roadmaps and decision-making processes, requiring strong follow-through and collaboration.

• Remote Collaboration Dynamics: Navigating the complexities of remote collaboration, ensuring effective communication, team cohesion, and efficient workflow management across distributed teams.

• Defining and Measuring Impact: Clearly articulating and quantifying the impact of UX research on product success and business outcomes, which can be challenging in qualitative research.

Learning & Development Opportunities:

• Advanced Methodologies: Opportunities to explore and master cutting-edge research techniques, including AI-driven insights, advanced analytics, and longitudinal studies.

• Industry Specialization: Deepening expertise within fintech or travel sectors, understanding nuanced user behaviors and market dynamics.

• Leadership and Mentorship: Developing leadership skills through mentoring junior researchers and potentially managing research projects or a research team.

• Research Operations Excellence: Gaining experience in building and scaling research operations, tool selection, process automation, and knowledge management systems.

• Cross-Functional Skill Development: Enhancing skills in product strategy, data analysis, and business acumen through close collaboration with other departments.

📝 Enhancement Note: The challenges are framed with an operations lens, focusing on efficiency, impact measurement, and stakeholder influence, while growth opportunities highlight paths within both research and operations.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you led a complex UX research initiative from start to finish. What was your process, what challenges did you face, and what was the outcome?" (Focus on your end-to-end process, problem-solving, and impact.)

• "How do you decide which research methods to use for a given problem? Provide an example where you used mixed methods and explain the value it brought." (Demonstrate methodological expertise and strategic thinking.)

• "Imagine you've discovered a significant user pain point that requires substantial product changes. How would you communicate this to Product and Engineering teams, and how would you advocate for prioritizing these changes?" (Assess stakeholder management, communication, and influence skills.)

Company & Culture Questions:

• "Based on your understanding, what do you think are the biggest UX challenges for a company in the [fintech/travel] industry?" (Shows you've done your research and can apply your expertise.)

• "How do you ensure user insights are effectively socialized and utilized across different teams (Product, Design, Engineering, Marketing)?" (Tests your understanding of cross-functional collaboration and insight dissemination.)

Portfolio Presentation Strategy:

• Select Your Best: Choose 2-3 case studies that best represent your skills, impact, and experience relevant to this role (consumer-facing, mixed-methods, influencing).

• Tell a Story: Frame each case study as a narrative: the challenge, your approach, the journey, the discoveries, and the resolution/impact.

• Quantify Impact: Wherever possible, use data and metrics to demonstrate the tangible outcomes of your research.

• Highlight Process & Operations: Be prepared to discuss your research process in detail, including any efficiencies you brought or systems you helped establish.

• Engage Your Audience: Make it a conversation. Be ready to answer questions and elaborate on specific aspects of your work.

📝 Enhancement Note: The strategy questions are crafted to probe the candidate's experience in leadership, methodology, stakeholder influence, and research operations, with specific advice on how to answer.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on Jobgether's platform.

• Tailor Your Resume: Ensure your resume clearly highlights your 5+ years of UX research experience, focusing on consumer-facing products, mixed-methods research, and any experience in fintech or travel. Use keywords from the job description and emphasize achievements with quantifiable results.

• Prepare Your Portfolio: Curate a portfolio with 2-3 strong case studies that showcase your leadership in research, your process, the impact of your insights, and any contributions to research operations or process optimization. Ensure it's easily accessible (e.g., PDF, personal website) and ready for review.

• Research the Partner Company: Invest time in understanding the partner company's products, mission, and any publicly available information about their user experience or industry challenges. This will help you tailor your answers and demonstrate genuine interest.

• Practice Your Pitch: Rehearse your portfolio presentation and common interview questions, focusing on clear communication, strategic thinking, and articulating the operational impact of your work.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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