PT Framer - Bonus Opportunity Available

📍 Job Overview

Job Title: PT Framer - Bonus Opportunity Available Company: Michaels Stores Location: New Hartford-4745 Commercial Dr, Town of New Hartford, New York, United States Job Type: PART_TIME Category: Retail Operations / Customer Service Date Posted: 2026-01-24 Experience Level: 0-2 Years Remote Status: On-site

🚀 Role Summary

• Focuses on building strong customer relationships through personalized framing consultations and solutions.
• Requires proficiency in operating specialized framing equipment and maintaining high-quality custom framing output.
• Involves direct customer engagement to drive sales, manage inventory, and ensure a positive in-store experience.
• Mandates adherence to Standard Operating Procedures (SOPs) for compliance, safety, and operational efficiency.

📝 Enhancement Note: The "PT Framer" title, coupled with "Bonus Opportunity Available," suggests a role focused on direct sales and production within a retail environment. The emphasis on "building customer relationships" and "creating framing solutions" points towards a sales and service-oriented position, rather than a purely back-end operations role. The inclusion of "Adhere to Standard Operating Procedures (SOP’s)" highlights the importance of process adherence, a key element in operations.

📈 Primary Responsibilities

• Engage customers to understand their framing needs, offering expert advice and design solutions.
• Execute custom framing orders with precision, ensuring high-quality craftsmanship and timely completion.
• Maintain and merchandise the ready-made frame department, including SISO (Shop In, Ship Out) and Directed Replenishment processes.
• Provide exceptional customer service, assisting shoppers with product location, issue resolution, and a positive store navigation experience.
• Operate the cash register accurately, adhering to all cash handling and transaction standards.
• Participate actively in truck unload and stocking processes, ensuring compliance with established standards and budgets.
• Support company-wide shrink and safety programs through vigilant observation and adherence to protocols.
• Assist with Omni-channel fulfillment processes, such as buy online, pick up in-store (BOPIS) or ship from store.
• Maintain a clean, safe, and clutter-free store environment, including stock rooms and sales floor areas.
• Operate framing equipment, including but not limited to, mat cutters, saws, and assembly tools, with safety and efficiency.

📝 Enhancement Note: Responsibilities are heavily skewed towards direct customer interaction and in-store execution. While "operations" in a broader sense, they are more aligned with retail operations and customer-facing sales support rather than strategic revenue or sales operations focused on system optimization, data analysis, or process engineering.

🎓 Skills & Qualifications

Education: High school diploma or equivalent strongly preferred. Experience: 0-2 years of experience in retail, customer service, or a related field.

Required Skills:

• Basic computer proficiency for POS and potential system navigation.
• Fundamental measuring skills for accurate framing and order fulfillment.
• Ability to operate framing equipment and glass cutters safely and effectively.
• Strong customer service orientation with excellent interpersonal communication skills.
• Ability to work effectively both independently and as part of a team.
• Basic understanding of inventory management and visual merchandising principles.
• Adherence to safety protocols and a commitment to maintaining a safe work environment.

Preferred Skills:

• Previous retail sales experience, particularly in a commission or performance-driven environment.
• Experience in selling products or services, with a proven ability to meet sales targets.
• Familiarity with custom framing processes or art installation.
• Experience with POS systems and cash handling procedures.

📝 Enhancement Note: The skills lean heavily into direct customer interaction, basic technical operation of specific equipment, and general retail competencies. There's no indication of a need for advanced analytical skills, CRM expertise, or complex process mapping typically found in specialized Revenue Operations or Sales Operations roles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrations of successful customer engagement and problem-solving in a retail setting.
• Examples of quality craftsmanship and attention to detail in product creation or assembly.
• Evidence of adherence to procedural guidelines and safety standards in previous roles.
• Contributions to team goals and collaborative problem-solving initiatives.

Process Documentation:

• While formal process documentation is not explicitly required, the ability to follow and execute established Standard Operating Procedures (SOPs) is critical.
• Candidates should be prepared to discuss how they approach learning and implementing new operational processes or workflows.

📝 Enhancement Note: The "Portfolio Essentials" are framed around demonstrating soft skills and general work ethic rather than concrete examples of process optimization, system implementation, or data analysis typically required in a dedicated operations role. The emphasis is on execution and adherence, not design or strategic improvement.

💵 Compensation & Benefits

Salary Range: The job description mentions a "Bonus Opportunity Available," indicating potential for performance-based incentives on top of an hourly wage. Specific base pay is not provided but typically aligns with entry-level retail positions. For New Hartford, NY, an entry-level hourly wage for a part-time retail associate can range from $13.00 to $17.00 per hour, with potential for higher earnings based on experience and performance bonuses.

Benefits:

• Health Insurance (medical, dental, and vision)
• Paid Time Off (PTO)
• Tuition Assistance
• Generous Employee Discounts
• Other benefits as detailed on mikbenefits.com

Working Hours: 40 hours per week, with potential for part-time hours as indicated by "PT" in the title. The role may require working nights, weekends, and early mornings, typical for a retail environment.

📝 Enhancement Note: The salary information is vague, but the mention of a bonus and the provided benefits package is standard for a part-time retail position. The "40 hours per week" seems to contradict the "PT" (Part-Time) designation, suggesting this might be a full-time equivalent role with the potential for part-time scheduling, or the 40 hours is an average/maximum expectation. Given the "PART_TIME" employment type, it's more likely that actual hours will vary but could reach up to 40 for some roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts Supplies) Company Size: Large (Over 10,000 employees) Founded: 1973 Company Description: Michaels is the leading retailer for arts, crafts, and custom framing in North America, operating over 1,300 stores across the US and Canada, plus online. They aim to fuel the joy of creativity and celebration.

Team Structure:

• The role operates within a store-level team, likely reporting to a Store Manager or Assistant Store Manager, with direct supervision from a Framing Lead or Department Manager.
• Collaboration is expected with fellow team members, including sales associates, cashiers, and potentially other specialized roles within the store.
• Cross-functional interaction is primarily within the store environment, focusing on customer service, sales, and operational tasks.

Methodology:

• Emphasis on adhering to established Standard Operating Procedures (SOPs) for all customer-facing and operational tasks.
• Focus on driving sales through customer engagement and consultative selling, particularly in the framing department.
• Commitment to maintaining visual merchandising standards and ensuring store presentation.
• Prioritization of safety and security protocols for both employees and customers.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture emphasizes creativity, customer engagement, and adherence to retail best practices. The operations aspect is embedded in the execution of store-level processes and customer service delivery, rather than strategic GTM planning or complex system management.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate / Specialist. This role is foundational, focusing on direct execution of tasks and customer service within a retail store. Reporting Structure: Typically reports to a Department Lead (e.g., Framing Lead) and Store Management (Store Manager, Assistant Manager). Operations Impact: The impact is primarily on direct sales performance, customer satisfaction within the framing department, and adherence to store operational standards. This role contributes to overall store revenue and operational efficiency through diligent execution of assigned duties.

Growth Opportunities:

• Advancement to Lead positions within the framing department or other store departments.
• Potential transition to Assistant Store Manager or Store Manager roles.
• Opportunities to develop specialized skills in custom framing design and production.
• Cross-training in various store functions to broaden retail experience.

📝 Enhancement Note: Growth is within the traditional retail hierarchy. While it involves operational tasks, it doesn't typically lead into specialized Revenue Operations or Sales Operations roles that focus on B2B GTM strategy, CRM administration, or sales process engineering.

🌐 Work Environment

Office Type: Public retail store setting. Office Location(s): 4745 Commercial Dr, New Hartford, NY. The environment is a climate-controlled public retail space, though stock rooms may not be climate-controlled. Some outdoor work may be required for tasks like retrieving shopping carts or during truck unloads.

Workspace Context:

• The framing shop area contains specialized equipment like glass cutters and heat presses, requiring careful operation and adherence to safety protocols.
• The sales floor requires constant interaction with customers and maintaining visual standards.
• Collaboration with team members is essential for smooth store operations and customer service.

Work Schedule: The role involves working nights, weekends, and early mornings. The "PT" designation indicates part-time employment, but the description also mentions "40 hours per week," suggesting potential for full-time hours or a flexible schedule within that range.

📝 Enhancement Note: The work environment is typical for a retail setting, emphasizing customer interaction, physical demands, and adherence to safety procedures within a specific department (framing).

📄 Application & Portfolio Review Process

Interview Process:

• Typically involves an initial application screening, followed by one or more interviews with store management (e.g., Store Manager, Assistant Manager, Department Lead).
• May include a practical assessment related to customer interaction, basic measuring, or a mock framing consultation.
• Emphasis will be on assessing customer service skills, problem-solving abilities, and cultural fit with the Michaels team.

Portfolio Review Tips:

• While a formal portfolio isn't expected, candidates should be prepared to discuss past experiences that demonstrate:
  • Excellent customer service interactions and problem resolution.
  • Examples of attention to detail and quality in previous work.
  • Instances of teamwork and collaboration.
  • Any experience with sales or consultative selling.
• Be ready to articulate how your skills align with the responsibilities of a Framer.

Challenge Preparation:

• Candidates may be asked situational questions about how they would handle specific customer scenarios (e.g., a customer unhappy with a framing job, a customer unsure about design choices).
• Be prepared to discuss your understanding of the framing process and your enthusiasm for creative solutions.

📝 Enhancement Note: The interview and application process is standard for retail roles, focusing on behavioral and situational assessment rather than technical operations expertise or a formal process portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: For processing transactions, managing sales, and potentially inventory lookups.
• Framing Equipment: Mat cutters, saws, assembly tools, heat presses, glass cutters. Proficiency in operating these safely and effectively is a requirement.
• Measuring Tools: Tape measures, rulers, etc., for precise order specifications.

Analytics & Reporting:

• Basic reporting might be available through the POS system, focusing on individual sales performance and transaction data.
• Inventory management systems may be used for stock tracking.

CRM & Automation:

• No specific CRM or automation tools are mentioned beyond standard retail POS systems. Customer relationship building is done through direct interaction.

📝 Enhancement Note: The technology stack is very specific to a retail environment and custom framing production. It does not include the sophisticated CRM, marketing automation, or business intelligence platforms common in Revenue Operations or Sales Operations roles.

👥 Team Culture & Values

Operations Values:

• Creativity: Encouraging artistic expression and innovative solutions for customers.
• Customer Focus: Prioritizing customer needs and ensuring a positive, memorable experience.
• Teamwork: Collaborating effectively with colleagues to achieve store goals and support each other.
• Integrity: Upholding company standards, ethical practices, and honest communication.
• Passion: Demonstrating enthusiasm for arts, crafts, and helping customers bring their creative visions to life.

Collaboration Style:

• Open communication and mutual support among store team members.
• Willingness to assist colleagues with customer needs or operational tasks.
• Shared responsibility for maintaining store standards, from sales floor presentation to operational efficiency.

📝 Enhancement Note: Company values are centered around creativity, customer experience, and collaborative retail operations, reflecting a strong service-oriented culture.

⚡ Challenges & Growth Opportunities

Challenges:

• Meeting demanding sales targets and production quotas while maintaining high quality.
• Handling diverse customer needs and resolving potential complaints effectively.
• Adapting to varying work schedules, including nights, weekends, and holidays.
• Physical demands of the job, including lifting, standing for long periods, and operating machinery.
• Staying updated on product offerings, design trends, and framing techniques.

Learning & Development Opportunities:

• Comprehensive training on custom framing techniques, materials, and equipment operation.
• Skill development in consultative sales and customer relationship management.
• Opportunities for on-the-job training in various store functions.
• Potential for advancement into leadership roles within Michaels stores.

📝 Enhancement Note: Challenges and growth are within the scope of retail operations and sales, focusing on execution, customer interaction, and internal career progression.

💡 Interview Preparation

Strategy Questions:

• Be prepared to discuss your understanding of customer service and how you build rapport.
• Think about examples where you've solved a customer's problem or gone the extra mile.
• If you have sales experience, be ready to talk about your approach to selling products or services.
• Discuss your comfort level with learning new technical skills and operating machinery.

Company & Culture Questions:

• Research Michaels' commitment to creativity and customer experience.
• Understand their position as a leader in arts, crafts, and framing.
• Be ready to articulate why you are interested in working for Michaels specifically.
• Discuss how you embody teamwork and a positive attitude in a work environment.

Portfolio Presentation Strategy:

• While no formal portfolio is required, prepare to verbally walk through specific experiences from your resume that highlight your suitability for this role.
• Use the STAR method (Situation, Task, Action, Result) to structure your answers about past accomplishments, especially in customer service, sales, or problem-solving.
• Be ready to showcase your attention to detail and understanding of quality craftsmanship when discussing framing or similar work.

📝 Enhancement Note: Interview preparation focuses on behavioral questions, customer service scenarios, and demonstrating enthusiasm for the brand and role, rather than technical operations knowledge.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels Careers portal.
• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, attention to detail, and any experience with tools or equipment. Use keywords from the job description such as "customer service," "sales," "framing," "detail-oriented," and "teamwork."
• Interview Preparation: Practice answering common retail interview questions, focusing on your customer-centric approach, problem-solving skills, and ability to learn. Prepare specific examples using the STAR method.
• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings, particularly their custom framing services. Understand their commitment to creativity and customer experience.

⚠️ Important Notice: This enhanced job description interprets the provided information through the lens of operations roles and industry standards. However, the "PT Framer" position at Michaels Stores is fundamentally a retail customer service and sales role, not a traditional Revenue Operations, Sales Operations, or GTM Operations position focused on system optimization, process engineering, or strategic planning. All details should be verified directly with the hiring organization.

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