Pt Framer

📍 Job Overview

Job Title: Pt Framer Company: Michaels Stores Location: Sparks-165 Los Altos Pkwy, Sparks, NV, United States Job Type: PART_TIME Category: Retail Operations / Customer Service Date Posted: September 11, 2025 Experience Level: 0-2 Years

🚀 Role Summary

• This role focuses on providing exceptional customer service within a retail environment, specifically in the custom framing department.
• Key responsibilities include building customer relationships, understanding their creative needs, and translating those into tangible framing solutions.
• Success in this position requires proficiency in basic computer skills, measuring techniques, and operating specialized framing equipment.
• The role also encompasses maintaining store presentation standards and supporting sales through product knowledge and customer engagement.

📝 Enhancement Note: While the job title "Pt Framer" and description are retail-focused, the emphasis on "building customer relationships," "creating a memorable framing solution," and "delivering sales and production results" indicates a need for operational efficiency and customer-centric sales processes, aligning with aspects of customer-facing operations roles.

📈 Primary Responsibilities

• Engage with customers to understand their custom framing needs, acting as a designer and advisor to create memorable solutions.
• Drive sales and production targets within the custom framing department by effectively selling products and services.
• Execute custom framing orders with a high degree of quality and adhere to production timelines and standards.
• Maintain the visual presentation and stock levels of the ready-made frame department and other assigned retail areas, including executing directed replenishment.
• Provide friendly and efficient customer service, assisting shoppers in locating products and offering solutions to their creative needs.
• Operate the cash register and manage cash handling transactions accurately according to company standards.
• Support company-wide shrink, safety, and operational programs to ensure compliance and minimize loss.
• Participate actively in truck unload and stocking processes to maintain inventory accuracy and store readiness.
• Assist with and understand Omni-channel processes, supporting customer orders that may originate online.

📝 Enhancement Note: The responsibilities highlight a blend of direct customer interaction, sales execution, and operational tasks related to inventory management and store presentation. This suggests a need for individuals who can manage multiple priorities in a dynamic retail setting, with a focus on driving customer loyalty and operational efficiency within their specific department.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required. Experience: 0-2 years of experience in a customer-facing role, preferably in retail.

Required Skills:

• Basic computer skills for POS systems and order management.
• Proficiency in basic measuring skills for custom framing projects.
• Ability to operate framing equipment and a glass cutter safely and accurately.
• Strong customer service orientation with a focus on building rapport and providing solutions.
• Competence in cash handling and executing transactions at a point-of-sale (POS) system.
• Ability to understand and adhere to Standard Operating Procedures (SOPs) and company programs.

Preferred Skills:

• Prior retail experience, particularly in a sales or design-focused role.
• Proven experience selling products or services directly to customers, with a consultative approach.
• Familiarity with custom framing techniques or design principles.
• Experience with visual merchandising and maintaining store presentation standards.

📝 Enhancement Note: The required skills emphasize practical, hands-on abilities directly related to the framing function and customer interaction, along with foundational retail operational competencies. Preferred skills indicate a desire for candidates who can quickly contribute to sales performance and departmental visual standards.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight instances where they have successfully:
  • Designed and executed custom solutions for clients, demonstrating problem-solving and creative application.
  • Improved customer satisfaction or sales through personalized service and product recommendations.
  • Managed inventory or visual merchandising to enhance the shopping experience.
  • Operated specialized equipment or managed production processes efficiently.
• Demonstrating an understanding of workflow from customer consultation to order fulfillment is beneficial.

Process Documentation:

• Candidates should be prepared to discuss their understanding of following established Standard Operating Procedures (SOPs) for framing, sales, and customer service.
• The ability to describe how they would ensure quality control in framing orders and maintain a clean, organized workspace will be assessed.

📝 Enhancement Note: For this specific role, emphasis is placed on practical experience and the ability to articulate past successes in customer service and task execution rather than a formal portfolio. The ability to discuss process adherence and quality control is key.

💵 Compensation & Benefits

Salary Range: Based on industry standards for part-time retail associates with framing responsibilities in the Sparks, NV area, an estimated hourly wage would range from $13.00 to $17.00 per hour. This range accounts for experience level, specific skills in custom framing, and the retail environment.

Benefits:

• Health Insurance: Access to medical, dental, and vision insurance plans.
• Paid Time Off (PTO): Accrued paid time off for vacation, sick days, or personal needs.
• Tuition Assistance: Support for continuing education and professional development.
• Employee Discounts: Generous discounts on Michaels products and services.
• Other potential benefits may include retirement savings plans and employee assistance programs.

Working Hours: This is a part-time position. Actual hours will vary based on business needs and scheduling, but the role typically involves approximately 20-29 hours per week. Work hours include nights, weekends, and early mornings as required by the retail schedule.

📝 Enhancement Note: The salary range is estimated based on general retail associate wages in the specified region and the specialized nature of framing duties. Benefits are substantial for a part-time role, reflecting Michaels' commitment to team member well-being.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is North America's largest specialty arts and crafts retail chain, focusing on providing materials, inspiration, and services for creative endeavors. Company Size: The Michaels Companies, Inc. operates over 1,300 stores across the US and Canada, indicating a large, established retail organization with significant operational scale. Founded: 1973. Michaels has a long history in the retail sector, building a strong brand presence and customer base centered around creativity.

Team Structure:

• The Pt Framer will likely be part of a store-level team, reporting to a Store Manager or an Assistant Store Manager, with direct supervision from a Framing Department Lead or Manager.
• The team structure includes various roles such as Sales Associates, Stock Associates, and potentially specialized positions like a Framer.
• Collaboration is essential, with frequent interaction with other team members to ensure smooth store operations, customer assistance across departments, and efficient task completion.

Methodology:

• Michaels emphasizes a customer-centric approach, focusing on building relationships and providing solutions to fuel creativity.
• Operational methodologies include adherence to Standard Operating Procedures (SOPs) for all aspects of store operations, from sales and customer service to inventory management and loss prevention.
• Data analysis is likely used at a corporate level to inform merchandising, marketing, and operational strategies, while store-level execution focuses on measurable results like sales, conversion rates, and customer satisfaction scores.

Company Website: www.michaels.com

📝 Enhancement Note: The company culture is geared towards fostering creativity and providing a positive customer experience. The large company size means established processes and a structured environment, but also opportunities for growth within the retail operations framework.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level position within the retail operations spectrum. It provides foundational experience in customer service, sales, and operational execution within a specialized department (custom framing).

Reporting Structure: The Pt Framer reports to store management (Store Manager, Assistant Store Manager) and likely has direct supervision from a department lead or manager responsible for the framing services. This structure allows for clear guidance and performance feedback.

Operations Impact: The role directly impacts store revenue through sales of custom framing and related products. It also influences customer loyalty and brand perception through the quality of service and the creative solutions provided. Efficient execution of framing tasks contributes to operational efficiency by ensuring timely order fulfillment and optimal use of departmental resources.

Growth Opportunities:

• Within Michaels, this role can serve as a stepping stone to a full-time Sales Associate, Framing Specialist, or Department Lead position.
• Further advancement could lead to Assistant Store Manager or Store Manager roles, managing broader store operations.
• Opportunities for cross-training in other store departments can broaden skill sets and operational knowledge.
• The company's tuition assistance program supports professional development and career growth within or outside the organization.

📝 Enhancement Note: This position offers a solid entry point into retail operations, with clear pathways for advancement based on performance, skill development, and willingness to take on more responsibility within the store management hierarchy.

🌐 Work Environment

Office Type: The work environment is a public retail store setting. The primary workspace for a Pt Framer is the sales floor and the dedicated custom framing shop within the store. Office Location(s): The specific location is a Michaels store at 165 Los Altos Pkwy, Sparks, NV.

Workspace Context:

• The environment is climate-controlled for customer-facing areas, but stock rooms may vary.
• The framing shop is a specialized area equipped with tools like a glass cutter and heat press, requiring adherence to safety protocols.
• There are opportunities for interaction with a diverse customer base and collaboration with a team of retail professionals.
• Some outdoor work may occasionally be required, such as retrieving shopping carts or during truck unloads.

Work Schedule: The role is part-time, requiring flexibility to work nights, weekends, and early mornings according to the store's operational needs and staffing schedules.

📝 Enhancement Note: The work environment is typical of a retail setting, with a focus on customer engagement and operational tasks. The framing shop itself presents a unique, hands-on workspace requiring specific technical and safety awareness.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely conducted by a hiring manager or HR representative to assess basic qualifications, availability, and cultural fit. Be prepared to discuss your interest in Michaels and the framing role.
• In-Person Interview: This will likely involve a conversation with the store manager or department lead. Expect questions about customer service experience, problem-solving scenarios, and your understanding of the framing responsibilities.
• Skills Assessment: You may be asked to demonstrate basic measuring skills or discuss your approach to operating equipment.
• Final Interview (if applicable): May involve a brief discussion about your career aspirations and how they align with Michaels' opportunities.

Portfolio Review Tips:

• While a formal portfolio isn't expected, prepare to discuss specific examples from your past experiences that showcase:
  • Customer Interaction: How you've built relationships, resolved issues, or gone the extra mile for customers.
  • Problem-Solving: Instances where you've creatively solved a customer's need or overcome a challenge.
  • Attention to Detail: Examples of your precision, especially if related to tasks requiring accuracy.
  • Sales Aptitude: How you've contributed to sales goals or upsold products/services.
• If you have any relevant creative projects or examples of work you've framed (even personal projects), be ready to briefly mention them if relevant.

Challenge Preparation:

• Be ready for behavioral questions asking "Tell me about a time when..." related to customer service, teamwork, or handling difficult situations.
• Prepare to explain your understanding of the framing process and your ability to learn new technical skills quickly.
• Demonstrate your understanding of the importance of a clean and organized workspace for both safety and customer experience.

📝 Enhancement Note: The interview process is designed to gauge customer service aptitude, practical skills, and alignment with the company's values. Preparing specific examples to illustrate your capabilities will be crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Familiarity with or ability to learn to operate framing equipment, including mat cutters, glass cutters, and potentially heat presses.
• Point-of-Sale (POS) System: Proficiency in using the store's POS system for sales transactions, returns, and customer lookups.
• Basic Computer Skills: Ability to use computers for order entry, inventory lookup, and internal communications.

Analytics & Reporting:

• While not directly managing complex analytics, understanding basic sales metrics (e.g., sales per hour, conversion rates) and how your performance contributes to them is beneficial.
• Ability to read and interpret sales reports or inventory status as provided by management.

CRM & Automation:

• The store's POS system may have CRM functionalities for tracking customer purchases and preferences.
• Familiarity with Omni-channel processes implies some understanding of how online orders integrate with in-store operations.

📝 Enhancement Note: The technology stack is focused on essential retail operations tools, with a specific emphasis on the specialized equipment used in the custom framing department. Adaptability to learn new systems is a key expectation.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction to create positive experiences and foster loyalty.
• Creativity: Embracing and promoting creativity, serving as a resource and inspiration for customers' projects.
• Teamwork: Collaborating effectively with colleagues to achieve store goals and provide seamless customer service across departments.
• Quality & Precision: Maintaining high standards in custom framing work and store presentation.
• Efficiency: Managing time and resources effectively to meet sales and production targets while adhering to operational procedures.

Collaboration Style:

• Expect a collaborative environment where team members support each other, share knowledge, and work together to manage store operations and customer flow.
• Open communication is encouraged for discussing customer needs, operational challenges, and sharing best practices.
• Cross-functional collaboration is necessary to assist customers with inquiries that might span different store departments or services.

📝 Enhancement Note: The company culture values a creative, customer-centric, and collaborative approach to retail operations. Team members are expected to be proactive and supportive of both customers and colleagues.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Responsibilities: Juggling customer service, sales, framing production, and general store maintenance requires strong time management and prioritization skills.
• Learning Technical Skills: Mastering the operation of framing equipment and ensuring precision in custom work can be a learning curve.
• Managing Customer Expectations: Effectively guiding customers through design choices and managing expectations regarding pricing and turnaround times for custom framing.
• Seasonal Fluctuations: Adapting to varying customer traffic and demand throughout the year, especially during peak holiday seasons.

Learning & Development Opportunities:

• Skill Development: Gaining hands-on experience in custom framing, sales techniques, and customer relationship management.
• Industry Knowledge: Deepening understanding of art, framing materials, and design trends.
• Operational Proficiency: Learning retail operational best practices, including inventory management, visual merchandising, and loss prevention.
• Career Advancement: Opportunities to progress into more senior roles within Michaels stores or the broader retail operations field.

📝 Enhancement Note: This role presents opportunities to develop practical skills in a creative retail environment. Overcoming the challenges will build resilience and a comprehensive understanding of retail operations.

💡 Interview Preparation

Strategy Questions:

• Customer Service: "Describe a time you went above and beyond to help a customer. What was the situation, and what was the outcome?" (Focus on demonstrating empathy, problem-solving, and commitment to customer satisfaction.)
• Sales: "How would you approach a customer who is unsure about their framing choices? What questions would you ask to guide them?" (Highlight consultative selling techniques and active listening.)
• Operations/Process: "How do you ensure accuracy and quality in your work, especially when dealing with custom orders?" (Emphasize attention to detail, adherence to procedures, and quality control.)
• Teamwork: "Tell me about a time you had to collaborate with a team member to achieve a goal." (Showcase your ability to work effectively with others.)

Company & Culture Questions:

• Research Michaels' mission ("Fuel the joy of creativity") and company values. Be prepared to explain why you are drawn to this mission.
• Understand the role of a "Pt Framer" within the larger store operations and how you contribute to the overall customer experience.
• Reflect on how your personal values align with Michaels' emphasis on creativity, customer service, and teamwork.

Portfolio Presentation Strategy:

• Prepare 2-3 concise examples from your past work or academic experience that directly relate to the core responsibilities of this role.
• Focus on quantifiable achievements where possible (e.g., "increased customer satisfaction by X%," "completed Y custom orders per week").
• For framing-specific examples, be ready to explain the process you followed and the creative decisions made. If you don't have direct framing experience, draw parallels from situations requiring precision, customer consultation, or project completion.

📝 Enhancement Note: Prepare specific, STAR method (Situation, Task, Action, Result) examples for behavioral questions. Demonstrating an understanding of Michaels' brand and your ability to contribute to its creative mission will be key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.
• Customize Your Resume: Tailor your resume to highlight customer service, sales, attention to detail, and any experience with measuring, crafting, or operating equipment. Use keywords from the job description.
• Prepare Your Talking Points: Think of specific anecdotes that showcase your customer service skills, problem-solving abilities, and any experience relevant to the framing or retail environment.
• Research Michaels: Familiarize yourself with the company's mission, values, and product offerings, particularly the custom framing services.
• Practice Interview Questions: Rehearse answers to common interview questions, focusing on demonstrating your suitability for a customer-facing, hands-on role within a retail operations setting.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.