PT Framer 1 at Michaels Stores

📍 Job Overview

Job Title: PT Framer 1 Company: Michaels Stores Location: Myrtle Beach, SC Job Type: PART_TIME Category: Retail Operations / GTM Support Date Posted: August 18, 2025 Experience Level: Entry-level (0-2 years) Remote Status: On-site

🚀 Role Summary

This role is pivotal in delivering exceptional customer experiences, specifically within the custom framing department, directly impacting store revenue and customer satisfaction.
It involves a blend of direct customer interaction, sales, and skilled craftsmanship in creating framing solutions, requiring a focus on process adherence and quality output.
The position necessitates hands-on engagement with retail operations, including merchandising, inventory management, and point-of-sale transactions, contributing to overall store efficiency.
Success in this role hinges on building strong customer relationships and effectively translating their creative vision into tangible, high-quality framed products, driving repeat business and positive word-of-mouth.

📝 Enhancement Note: While the provided input describes a retail associate role, the focus on "framing solutions," "customer relationships," and "sales and production results" within a specialized department suggests a blend of customer service, sales, and operational execution that aligns with GTM support functions by directly contributing to the sales and customer experience pipeline for a specific product category.

📈 Primary Responsibilities

Build and foster strong customer relationships by actively engaging with shoppers, understanding their needs, and providing personalized custom framing solutions.
Execute the "Elevated ABC Deliver" personal designer approach to maximize customer engagement and drive Custom Framing sales and production targets.
Meticulously complete all framing orders with a high degree of craftsmanship, ensuring quality standards and timely delivery to meet customer expectations.
Maintain the readiness of the ready-made frame department, including Sales in Store Only (SISO) and Directed Replenishment processes, ensuring visual appeal and stock availability.
Deliver friendly and efficient customer service, actively assisting customers in locating products and providing solutions to enhance their shopping experience.
Ensure a well-merchandised and consistently stocked store environment that promotes ease of shopping and product discovery for all customers.
Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure operational compliance, safety, and quality standards.
Actively participate in shrink and safety programs, contributing to a secure and loss-prevention-focused retail environment.
Unload and process truck shipments according to established standards, ensuring efficient inventory intake and adherence to budget constraints.
Operate the cash register accurately and efficiently, executing all cash handling procedures to the highest standards.
Assist customers by acknowledging their presence, helping them locate desired products, and offering appropriate solutions.
Support and execute Omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store, to enhance customer convenience and sales channels.

📝 Enhancement Note: The responsibilities highlight a direct contribution to the sales and customer experience, which is a core component of Go-To-Market (GTM) strategy execution at the store level. The emphasis on "sales and production results," "customer relationships," and "custom framing solutions" directly ties into driving revenue and creating a positive brand experience.

🎓 Skills & Qualifications

Education: No formal degree is strictly required, but a general understanding of retail environments and customer interaction principles is beneficial.

Experience:

0-2 years of experience in customer-facing roles, preferably within a retail or service environment.
Demonstrated ability to learn and apply new skills quickly, particularly in technical or craft-related areas.

Required Skills:

Basic computer skills for operating point-of-sale systems and potentially internal inventory management tools.
Basic measuring skills with attention to detail for accurate framing order specifications.
Ability to operate framing equipment and a glass cutter safely and effectively, adhering to operational guidelines.
Proficiency in delivering friendly and engaging customer service to build rapport and address customer needs.
Competence in cash handling and transaction processing through a point-of-sale (POS) system.
Ability to work effectively in a fast-paced retail environment, managing multiple tasks simultaneously.

Preferred Skills:

Previous retail experience, particularly in specialty retail or custom services, is advantageous.
Prior experience selling products or services to customers, demonstrating an understanding of sales techniques and customer persuasion.
Familiarity with design principles or an appreciation for art and home decor, which can enhance the custom framing consultation process.
Experience with inventory management tasks, such as stocking shelves, facing products, and managing displays.

📝 Enhancement Note: The skill set suggests an entry-level position focused on execution rather than strategic planning. The "operations" aspect is primarily in the execution of store-level processes, customer service, and product fulfillment within a specific department, aligning with a foundational GTM support role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

While a formal portfolio is not typically required for this entry-level position, candidates who can demonstrate past success in customer service or sales through brief anecdotal examples or references will stand out.
Candidates who can articulate how they approach customer interactions to understand needs and offer solutions are demonstrating a process-oriented mindset valuable in operations.
Any experience with point-of-sale systems or basic inventory tracking software can be highlighted as system proficiency.
Demonstrating an understanding of how quality work and timely completion contribute to customer satisfaction and repeat business showcases an awareness of operational impact.

Process Documentation:

Candidates should be prepared to discuss their understanding of following established processes for order taking, production, and customer service, emphasizing consistency and adherence to standards.
The ability to describe how they would learn and implement new operational procedures, such as new sales techniques or framing methods, is beneficial.
Applicants who can speak to how they ensure accuracy and quality in their work, such as double-checking measurements or order details, demonstrate a focus on process integrity.

📝 Enhancement Note: The emphasis here is on demonstrating an understanding of operational processes and system usage through anecdotal evidence rather than a formal portfolio, suitable for an entry-level role. The "operations" aspect pertains to adherence to store-level SOPs and customer service workflows.

💵 Compensation & Benefits

Salary Range: For part-time retail associate roles in Myrtle Beach, SC, the estimated hourly wage typically falls between $10.00 to $14.00 per hour. This can vary based on experience, specific duties within the role, and current market conditions.

Benefits:

Health Insurance: Access to medical, dental, and vision insurance plans, providing comprehensive coverage for eligible team members.
Paid Time Off: Opportunities for paid time off, allowing for work-life balance and personal time away.
Tuition Assistance: Support for continuing education and professional development through tuition assistance programs.
Employee Discounts: Generous discounts on Michaels products and services, enabling team members to engage with the company's offerings.
Other potential benefits may include retirement savings plans or employee assistance programs, depending on eligibility and company policy.

Working Hours: This is a part-time position. While the total weekly hours may vary, it is common for part-time retail roles to range from 15-30 hours per week, often including evenings, weekends, and some holidays, as required by business needs and store operating hours.

📝 Enhancement Note: Salary is estimated based on general retail part-time positions in the specified location, as specific data for this role was not provided. Benefits are directly stated in the input data. The "working hours" are inferred from the "PART_TIME" employment type.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading creative destination in North America, operating over 1,300 stores. This positions them prominently in a sector driven by consumer spending on hobbies, home decor, and personal expression. Company Size: Over 1,300 stores in the US and Canada. This large physical footprint indicates a robust operational structure and a significant workforce, suggesting opportunities for standardized processes and a structured work environment. Founded: 1973, headquartered in Irving, Texas. A long history in the market signifies stability and a well-established brand identity.

Team Structure:

The role operates within a store-level team, likely reporting to a Store Manager or Assistant Store Manager, with direct supervision from a department lead if applicable (e.g., Framing Manager).
The immediate team would consist of fellow retail associates, cashiers, and potentially specialized roles like visual merchandisers.
Cross-functional collaboration involves working with colleagues across different store departments to ensure smooth operations, customer flow, and consistent brand experience.

Methodology:

Customer engagement is driven by a focus on building relationships and understanding creative needs, as indicated by the "Elevated ABC Deliver" approach.
Process adherence is key, with emphasis on Standard Operating Procedures (SOPs) for sales, production, safety, and inventory management.
Efficiency is pursued through organized workflows, proper stocking, and effective use of store systems for transactions and inventory.

Company Website: www.michaels.com

📝 Enhancement Note: The company context is derived directly from the provided description, highlighting its scale and industry position, which informs the operational environment.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, individual contributor role focused on executing specific operational tasks within the retail environment, particularly within the custom framing department. It represents a foundational step in a retail operations career.

Reporting Structure: The PT Framer typically reports to a Store Manager or an Assistant Store Manager. Within the framing department, there might be a dedicated Framing Manager or Lead Framer who provides direct supervision and guidance on framing-specific tasks and customer interactions.

Operations Impact: The role directly impacts store revenue through custom framing sales and contributes to customer satisfaction by providing quality products and a positive shopping experience. Efficient execution of framing orders and maintaining department standards also impacts operational efficiency and profitability.

Growth Opportunities:

Skill Development: Opportunity to become proficient in custom framing techniques, including matting, mounting, and assembly, as well as mastering the operation of specialized framing equipment.
Sales Proficiency: Develop customer engagement and sales skills, potentially leading to roles with higher sales targets or commission structures.
Cross-Training: Potential to gain experience in other store departments, such as visual merchandising, inventory management, or customer service, broadening operational knowledge.
Leadership Potential: With demonstrated performance and commitment, there may be opportunities to advance into lead or supervisory roles within the store, such as a Framing Lead or Department Supervisor.

📝 Enhancement Note: The career analysis focuses on the typical progression within a retail environment for an entry-level position, emphasizing skill acquisition and potential advancement within store operations.

🌐 Work Environment

Office Type: The primary work environment is a public retail store setting, specifically within a Michaels arts and crafts store. This includes customer-facing areas, stock rooms, and a dedicated framing shop.

Office Location(s): The specific location for this role is Myrtle Beach, SC (554 Seaboard St).

Workspace Context:

The workspace is dynamic, involving regular interaction with customers in a retail environment.
The framing shop itself is a specialized workspace equipped with tools for cutting glass, assembling frames, and handling materials.
Team members are expected to maintain a safe, clean, and clutter-free environment in both customer areas and the framing shop, adhering to operational standards.
Climate control is standard in public areas, though some stock rooms may not be climate-controlled. Outdoor work may be assigned for tasks like retrieving shopping carts or during truck unloadings.

Work Schedule: The role requires flexibility, with working hours that include nights, weekends, and potentially early mornings or holidays, depending on the store's operating schedule and business needs. As a part-time position, hours will vary.

📝 Enhancement Note: The work environment description is tailored from the provided details, emphasizing the retail setting and the specific conditions of the framing shop.

📄 Application & Portfolio Review Process

Interview Process:

Initial Screening: A review of the application to assess basic qualifications and alignment with the role's requirements, focusing on customer service and operational aptitude.
In-Person Interview: Typically involves a conversation with the hiring manager (Store Manager or Assistant Manager) to discuss experience, customer service philosophy, and suitability for the framing role. This may include behavioral questions.
Skills Assessment: Potentially a brief demonstration of basic measuring skills or a discussion about how one would handle specific customer scenarios or operational tasks.
Final Decision: Based on the overall assessment of qualifications, attitude, and cultural fit.

Portfolio Review Tips:

For this role, a formal portfolio isn't expected. However, candidates can prepare by thinking about specific examples from past experiences that showcase:
- Excellent customer service interactions and problem-solving.
- Any instances where attention to detail was critical (e.g., accurate order taking, precise measurements).
- Examples of teamwork or contributing to a positive store environment.
- Any creative projects or hobbies that demonstrate an interest in arts and crafts or attention to detail.
Be ready to discuss your ability to learn and follow instructions for operating framing equipment and adhering to SOPs.

Challenge Preparation:

While formal "challenges" are unlikely, be prepared for situational questions. For example:
- "How would you handle a customer who is unhappy with their custom framing order?"
- "Describe a time you had to manage multiple customer requests simultaneously."
- "How would you ensure accuracy when taking measurements for a custom frame?"
Practice articulating your understanding of the importance of quality, timeliness, and customer satisfaction in a retail operations context.

📝 Enhancement Note: The interview process and preparation tips are inferred based on standard retail hiring practices for part-time, customer-facing roles. The "portfolio" aspect is reframed to focus on transferable skills and experiences.

🛠 Tools & Technology Stack

Primary Tools:

Point-of-Sale (POS) System: Used for processing customer transactions, managing sales, and potentially tracking inventory. Proficiency in POS systems is expected.
Framing Equipment: Includes specialized machinery for cutting glass, matting, and assembling frames. Safe and accurate operation is crucial.
Glass Cutter: A specific tool requiring precision and safety protocols.
Heat Press: May be used for specific framing applications, requiring careful operation.

Analytics & Reporting:

While direct analytics reporting is not part of this role, understanding how sales targets are set and how individual performance contributes to store-wide metrics (e.g., sales per hour, conversion rates) is beneficial.

CRM & Automation:

The "Elevated ABC Deliver" approach suggests a customer relationship management (CRM) philosophy focused on personalized interaction. While not a formal CRM system user, understanding the principles of customer engagement is key.
Automation is primarily related to the efficient operation of framing machinery and store systems rather than workflow automation.

📝 Enhancement Note: The tools listed are derived directly from the "Minimum" and "Preferred" experience sections, focusing on operational execution within the framing department.

👥 Team Culture & Values

Operations Values:

Customer Focus: Prioritizing customer satisfaction and building relationships is central to the role and the company's "purpose is to fuel the joy of creativity."
Quality & Craftsmanship: Commitment to delivering high-quality custom framing solutions that meet customer expectations and company standards.
Teamwork & Respect: Interacting positively and respectfully with colleagues, promoting a collaborative and supportive work environment.
Efficiency & Accountability: Adhering to SOPs, managing time effectively, and taking ownership of tasks to ensure smooth store operations and personal performance.
Safety: Maintaining a safe working environment for oneself, colleagues, and customers by following safety protocols, especially in the framing shop.

Collaboration Style:

The ideal candidate will collaborate effectively with team members to ensure customer needs are met, from initial consultation to order fulfillment.
This involves clear communication regarding order details, production timelines, and customer preferences.
A willingness to assist colleagues and contribute to shared store goals, such as merchandising or inventory tasks, is valued.
A positive and proactive approach to feedback and process improvements is encouraged.

📝 Enhancement Note: The values and collaboration style are inferred from the company's stated purpose, the role's responsibilities, and general expectations in a customer-centric retail environment.

⚡ Challenges & Growth Opportunities

Challenges:

Balancing Multiple Priorities: Effectively managing customer interactions, framing production, and general store tasks simultaneously in a fast-paced environment.
Customer Expectations: Meeting diverse customer needs and creative visions for custom framing, which can sometimes be complex or require creative problem-solving.
Technical Skill Acquisition: Learning to operate specialized framing equipment and mastering precise measurement and assembly techniques.
Physical Demands: The role involves standing for long periods, lifting heavy items, and repetitive motions, which can be physically demanding.

Learning & Development Opportunities:

Framing Expertise: Developing specialized skills in custom framing, becoming a go-to resource for customers seeking creative solutions.
Sales & Customer Engagement: Enhancing abilities in consultative selling and customer relationship management.
Retail Operations Knowledge: Gaining a comprehensive understanding of various store operations, from inventory to visual merchandising.
Career Advancement: Potential to move into leadership roles within the store or explore other opportunities within Michaels' broader retail network.

📝 Enhancement Note: Challenges and growth opportunities are identified based on the nature of the role and common experiences in retail operations.

💡 Interview Preparation

Strategy Questions:

Customer Service Philosophy: "Describe your approach to customer service. How do you ensure a positive customer experience, especially when dealing with custom orders?" (Prepare examples of going above and beyond.)
Problem-Solving: "Imagine a customer wants a frame for a unique piece of art. How would you guide them through the selection process and ensure the final product meets their expectations?" (Focus on listening, offering solutions, and managing expectations.)
Operational Adherence: "How do you ensure accuracy when performing tasks like measuring or processing orders? What steps would you take if you noticed a potential discrepancy?" (Highlight attention to detail and process adherence.)
Teamwork: "Describe a situation where you had to work closely with a team to achieve a common goal. What was your role?" (Emphasize collaboration and contribution.)

Company & Culture Questions:

"What do you know about Michaels and our commitment to creativity?" (Research the company's mission and values.)
"Why are you interested in a custom framing role specifically?" (Connect your skills/interests to the specialized nature of the job.)
"How do you handle working in a retail environment with varying customer volumes and tasks?" (Demonstrate adaptability and energy.)

Portfolio Presentation Strategy:

Since a formal portfolio isn't required, focus on having clear, concise examples ready to share when asked about your experience.
Prepare to vividly describe a customer service success story or a time you demonstrated exceptional attention to detail.
Be ready to articulate your understanding of how your role contributes to the store's overall success and customer satisfaction.

📝 Enhancement Note: Interview preparation advice is tailored to common retail hiring practices and the specific responsibilities of a framing associate.

📌 Application Steps

To apply for this operations position:

Submit your application through the provided link on the Michaels careers portal.
Resume Optimization: Tailor your resume to highlight customer service, any sales experience, attention to detail, and any experience with tools or creative processes. Use keywords from the job description like "customer service," "sales," "framing," and "detail-oriented."
Skill Examples: Be prepared to discuss specific examples of your customer service skills, problem-solving abilities, and your capacity for learning new technical skills.
Company Research: Familiarize yourself with Michaels' mission ("fuel the joy of creativity") and its product offerings to demonstrate genuine interest and understanding of the brand.
Interview Preparation: Practice answering common retail interview questions, focusing on how you embody Michaels' values and can contribute to a positive customer experience in the framing department.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

PT Framer 1