P/T Framer-1

📍 Job Overview

Job Title: P/T Framer-1 Company: Michaels Stores Location: Grande Prairie, Alberta, Canada (10502-109A St Unit 102) Job Type: Part-Time Category: Retail Operations / Customer Service Date Posted: January 10, 2026 Experience Level: Entry-Level (0-2 years) Remote Status: On-site

🚀 Role Summary

• This role focuses on delivering exceptional customer service within a retail environment, specifically emphasizing custom framing solutions.
• Key responsibilities include engaging with customers to understand their framing needs, offering design consultations, and processing orders accurately.
• The position requires maintaining a well-organized, safe, and visually appealing retail space, including merchandising and inventory management.
• Success in this role is measured by sales performance, production quality, and adherence to company operational standards and procedures.

📝 Enhancement Note: The job title "P/T Framer-1" and the description clearly indicate a part-time, entry-level position within a retail setting, focusing on the specialized area of custom framing. The inclusion of "Elevated ABC Deliver" suggests a structured sales and customer engagement methodology that candidates should be prepared to learn and implement.

📈 Primary Responsibilities

• Customer Engagement & Sales:
  • Build strong customer relationships by actively engaging with shoppers and understanding their creative needs.
  • Drive sales by effectively recommending and selling custom framing solutions through the "Elevated ABC Deliver" methodology.
  • Provide a memorable and personalized framing design experience for each customer.
• Production & Quality Assurance:
  • Accurately complete custom framing orders, ensuring high-quality craftsmanship and timely delivery.
  • Operate framing equipment and tools, including glass cutters and heat presses, safely and efficiently.
  • Maintain the ready-made frame department and other assigned areas, ensuring visual merchandising standards are met.
• Store Operations & Merchandising:
  • Maintain a safe, clean, and clutter-free store environment, adhering to Standard Operating Procedures (SOPs).
  • Assist with truck un-loads and stocking processes, ensuring adherence to truck standards and inventory management.
  • Operate the cash register and execute cash handling procedures to company standards.
  • Support loss prevention and safety programs.
• Customer Service & Support:
  • Deliver friendly and helpful customer service, assisting customers in locating products and providing solutions.
  • Support Omni-channel processes, such as in-store pickup for online orders.
  • Interact positively and respectfully with colleagues and customers, serving as a role model for company values.

📝 Enhancement Note: The responsibilities are a blend of direct customer interaction, sales, production, and general retail operations. The emphasis on "Elevated ABC Deliver" implies a structured sales approach that goes beyond transactional selling, focusing on consultative selling and relationship building within the framing context.

🎓 Skills & Qualifications

Education:

• No specific educational degree is listed as a mandatory requirement, suggesting a focus on practical skills and on-the-job training.

Experience:

• A minimum of 0-2 years of experience is anticipated, aligning with an entry-level role in retail or a related customer-facing capacity.
• Experience in retail sales, particularly selling products or services directly to customers, is preferred.

Required Skills:

• Customer Service Excellence: Ability to engage positively with customers, understand their needs, and provide solutions.
• Basic Measuring Skills: Essential for accurate framing order specifications.
• Basic Computer Skills: For operating point-of-sale systems, inventory management, and potentially design software.
• Framing Equipment Operation: Competency in using framing equipment and a glass cutter.
• Cash Handling: Proficiency in operating a cash register and managing financial transactions accurately.
• Teamwork & Collaboration: Ability to work effectively with colleagues and contribute to a positive store environment.
• Adherence to Procedures: Willingness and ability to follow Standard Operating Procedures (SOPs) and company programs.

Preferred Skills:

• Retail Experience: Prior experience in a retail setting is advantageous.
• Sales Acumen: Proven ability to sell products and/or services effectively.
• Creativity & Design Sense: An eye for design and an understanding of aesthetic principles can be beneficial for framing consultations.
• Problem-Solving: Ability to address customer issues and operational challenges effectively.
• Attention to Detail: Crucial for accurate order processing and quality production.

📝 Enhancement Note: The requirements are geared towards an individual who can learn quickly, is customer-oriented, and possesses basic technical aptitude for operating equipment and handling transactions. The "0-2" years of experience suggests that formal training will be provided for specific framing skills and sales methodologies.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested for this entry-level role, candidates are encouraged to highlight relevant experiences in their resume and cover letter that demonstrate:
  • Customer Interaction Examples: Instances where you successfully assisted customers, resolved issues, or exceeded expectations.
  • Sales Achievement: Any quantifiable results or contributions to sales targets in previous roles.
  • Process Adherence: Examples of following procedures or contributing to operational efficiency in past positions.
  • Problem-Solving Scenarios: Situations where you identified and resolved a challenge effectively.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and willingness to learn and implement:
  • Standard Operating Procedures (SOPs): How they approach learning and following established operational guidelines.
  • Workflow Execution: Their ability to manage tasks sequentially, from customer consultation to order fulfillment.
  • Quality Control: Their personal approach to ensuring the quality of their work and identifying potential errors.

📝 Enhancement Note: For an entry-level position like this, the "portfolio" is likely to be demonstrated through the resume, cover letter, and interview responses, rather than a formal collection of work. The emphasis is on transferable skills and a willingness to learn specific company processes.

💵 Compensation & Benefits

Salary Range:

• As this is a part-time, entry-level retail position in Canada, the hourly wage will likely align with or exceed the provincial minimum wage for Alberta. Based on industry standards and the location of Grande Prairie, a competitive hourly rate would likely range from CAD $17.00 to CAD $20.00 per hour.
• This estimate considers the cost of living in Grande Prairie and typical compensation for customer service and specialized retail roles.

Benefits:

• Health Insurance: Medical, dental, and vision coverage.
• Paid Time Off: Accrued vacation and personal days.
• Tuition Assistance: Support for continuing education and skill development.
• Employee Discounts: Generous discounts on Michaels products.
• Other Benefits: Potential for additional perks as outlined by the company's comprehensive benefits program.

Working Hours:

• This is a part-time position, with expected hours that will vary based on business needs.
• The role may require working nights, weekends, and early mornings, aligning with typical retail operating hours.
• While specific weekly hours are not detailed, part-time roles generally range from 10-30 hours per week.

📝 Enhancement Note: Salary estimates are based on current market data for similar retail roles in Alberta, Canada, and the general cost of living in Grande Prairie. The benefits listed are common for retail organizations and are specifically mentioned in the provided company information.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Custom Framing) Company Size: Large (Over 1,000 employees globally) Founded: 1973 Company Description: The Michaels Companies, Inc. is a leading retailer in North America for arts, crafts, and custom framing. They operate over 1,300 stores across 49 states and Canada, alongside their e-commerce platforms. Their purpose is to "fuel the joy of creativity and celebration." Company Specialties: Arts and crafts supplies, custom framing, DIY projects, seasonal decor, party supplies.

Team Structure:

• This role is part of the in-store retail team, reporting to store management (likely a Store Manager or Assistant Manager).
• The team typically includes a Store Manager, Assistant Managers, Key Holders, and Sales Associates/Framers.
• Collaboration is expected with all store team members to ensure smooth daily operations and excellent customer service.

Methodology:

• Customer-Centric Approach: Emphasis on building relationships and providing personalized solutions.
• Process-Driven Operations: Adherence to Standard Operating Procedures (SOPs) for consistency and efficiency in sales, production, and store management.
• Sales & Production Focus: Driving revenue through consultative selling and high-quality custom framing services.
• Team Collaboration: Working together to meet store goals and create a positive shopping environment.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels fosters a culture centered around creativity, customer engagement, and operational efficiency within a retail setting. The company's mission to "fuel the joy of creativity" suggests an environment that values passion and hands-on involvement.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate / Specialist

• This position serves as an entry point into the retail operations of Michaels, specifically within the custom framing department. It's an opportunity to develop foundational skills in customer service, sales, and specialized production.

Reporting Structure:

• The P/T Framer will report directly to store management, likely an Assistant Manager or Store Manager.
• This structure allows for direct guidance, training, and performance feedback.

Operations Impact:

• The role directly impacts the customer experience by providing a key service (custom framing) and contributing to overall store ambiance and sales targets.
• Accurate order fulfillment and excellent customer service lead to customer satisfaction and repeat business, indirectly supporting revenue growth.
• Efficient store operations, including merchandising and inventory management, contribute to the store's profitability and operational smoothness.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, sales strategies, and retail operations.
• Advancement within Store: Potential to progress to roles such as Key Holder, Assistant Manager, or even Store Manager with demonstrated performance and commitment.
• Specialization: Deepen expertise in custom framing, potentially leading to specialized roles or training opportunities.
• Cross-Functional Exposure: Gain experience in various aspects of retail store operations, from sales floor to backroom inventory.

📝 Enhancement Note: This entry-level role is positioned as a stepping stone within the Michaels retail structure. Growth is typically achieved through mastering current responsibilities, demonstrating leadership potential, and expressing interest in taking on more complex duties or supervisory roles.

🌐 Work Environment

Office Type: Public Retail Store Setting Office Location(s): Grande Prairie, Alberta, Canada (10502-109A St Unit 102)

Workspace Context:

• Customer-Facing Environment: Primarily working on the sales floor and within the dedicated framing shop area.
• Collaborative Atmosphere: Interacting with customers and fellow team members throughout the shift.
• Operational Tools: Access to point-of-sale systems, framing equipment, glass cutters, heat presses, and other retail operational tools.
• Dynamic Pace: The work environment can be fast-paced, especially during peak seasons or promotional periods.

Work Schedule:

• Flexible scheduling is typical for part-time roles, accommodating nights, weekends, and early mornings.
• The role involves standing for extended periods, requiring physical stamina.
• The framing shop environment includes specialized tools and materials, necessitating adherence to safety protocols.

📝 Enhancement Note: The work environment is a typical retail setting with a specific focus on the custom framing department. Candidates should be prepared for a physically active role that requires constant interaction and adherence to safety standards, especially given the tools used in the frame shop.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online application review to assess basic qualifications and interest.
• In-Person Interview:
  • Customer Service Scenarios: Expect questions about how you would handle customer interactions, sales opportunities, and potential complaints.
  • Skills Assessment: Discussion of your experience with basic computer and measuring skills, and your ability to learn to operate framing equipment.
  • Behavioral Questions: Questions designed to understand your work ethic, teamwork abilities, and problem-solving approaches (e.g., "Tell me about a time you worked effectively in a team," or "How do you handle a difficult customer?").
  • Company & Role Fit: Questions to gauge your understanding of Michaels' brand and your enthusiasm for the framing role.
• Potential On-the-Job Trial/Observation: For hands-on roles, a brief supervised trial or observation period might be part of the process.

Portfolio Review Tips:

• For this role, a formal portfolio is not expected. Instead, focus on:
  • Resume Content: Clearly list any relevant customer service, sales, or technical skills. Quantify achievements where possible (e.g., "Assisted an average of 50 customers per shift," or "Contributed to a 10% increase in framing sales").
  • Interview Responses: Be prepared to articulate your skills and experiences using the STAR method (Situation, Task, Action, Result) for behavioral questions.
  • Enthusiasm for Framing: Express genuine interest in the craft of framing and helping customers bring their creative visions to life.

Challenge Preparation:

• Situational Questions: Be ready to answer hypothetical scenarios related to customer service, sales, and operational challenges. For example, "A customer is unhappy with their framing order. What do you do?"
• Product Knowledge (Basic): While training will be provided, showing an interest in learning about different framing materials and styles can be beneficial.
• Teamwork Scenarios: Prepare examples of how you contribute positively to a team environment.

📝 Enhancement Note: The interview process for this entry-level role will likely focus on assessing customer service aptitude, willingness to learn, and cultural fit. Candidates should prepare to discuss transferable skills and demonstrate enthusiasm for the retail and framing aspects of the job.

🛠 Tools & Technology Stack

Primary Tools:

• Point-of-Sale (POS) System: For processing transactions, customer orders, and managing sales data.
• Framing Equipment: Specialized machinery for cutting mats, assembling frames, and finishing orders.
• Glass Cutter: For precision cutting of glass or acrylic.
• Heat Press: Potentially used for specific finishing techniques or mounting processes.
• Basic Measuring Tools: Rulers, tape measures for accurate project specifications.

Analytics & Reporting:

• Inventory Management Systems: To track stock levels, manage product replenishment, and support visual merchandising.
• Sales Reporting Tools: Integrated within the POS system, used to monitor individual and store sales performance.

CRM & Automation:

• Customer Relationship Management (CRM) Elements: Integrated within the POS or a separate system to track customer preferences and order history, facilitating personalized service.
• Order Management System: To track custom framing orders from placement to completion.
• Basic Computer Proficiency: Necessary for accessing internal company resources, training modules, and communication platforms.

📝 Enhancement Note: The technology stack is standard for a retail environment with a specialized production component. Proficiency with POS systems and a willingness to learn specialized equipment are key technical requirements.

👥 Team Culture & Values

Operations Values:

• Creativity: Embracing and fostering the joy of creativity among customers and team members.
• Customer Focus: Prioritizing customer satisfaction and building lasting relationships through excellent service.
• Integrity: Upholding company standards, ethical practices, and honest transactions.
• Teamwork: Collaborating effectively with colleagues to achieve shared goals and support one another.
• Efficiency: Striving for operational excellence in sales, production, and store upkeep.
• Inclusivity: Creating a welcoming environment for all customers and team members.

Collaboration Style:

• Cross-Functional Integration: Working seamlessly with other store associates to manage customer flow, stock, and operational tasks.
• Feedback Exchange: Openness to receiving and providing constructive feedback to improve performance and processes.
• Shared Responsibility: Contributing to the overall success of the store by taking ownership of assigned duties and assisting where needed.
• Positive Interaction: Maintaining a positive and respectful demeanor, even during busy or challenging periods.

📝 Enhancement Note: Michaels emphasizes a culture that blends creativity with operational discipline, all centered around customer engagement. Team members are expected to be collaborative, customer-focused, and committed to upholding company values.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Roles: Juggling customer service, sales, production, and general store upkeep simultaneously.
• Handling High-Volume Periods: Managing increased customer traffic and order volume during peak seasons and promotions.
• Learning Specialized Skills: Mastering the nuances of custom framing, design principles, and equipment operation.
• Maintaining Quality Standards: Consistently delivering high-quality framing services under time pressure.
• Customer Issue Resolution: Effectively addressing customer concerns or dissatisfaction with products or services.

Learning & Development Opportunities:

• Framing Expertise: Gaining in-depth knowledge of framing materials, techniques, and design best practices.
• Sales & Customer Service Training: Developing consultative selling skills and advanced customer engagement strategies.
• Operational Proficiency: Becoming adept at retail POS systems, inventory management, and store operational procedures.
• Team Leadership Potential: Opportunities to grow into supervisory roles with experience and proven performance.
• Industry Exposure: Learning about trends in art, decor, and custom framing.

📝 Enhancement Note: The role offers significant opportunities for skill development in a specialized retail area. The challenges are typical of a customer-facing, production-oriented retail role, with clear pathways for growth within the company.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Be prepared to discuss how you would approach a customer who is undecided about their framing needs, or how you would handle a complaint about a framing order. Focus on empathy, problem-solving, and finding solutions.
• Sales Approach: Think about how you would introduce the custom framing service and highlight its value to customers. Consider how you would tailor recommendations based on the customer's artwork and budget.
• Operational Understanding: Be ready to discuss your experience with following procedures, maintaining a clean workspace, and working as part of a team. If you have experience with measuring or basic computer tasks, be prepared to speak to that.

Company & Culture Questions:

• "Why Michaels?": Research Michaels' mission and values. Connect your own interests (e.g., creativity, customer service) to the company's purpose.
• Teamwork: Prepare examples of successful teamwork and how you contribute to a positive team dynamic.
• Work Ethic: Be ready to discuss your reliability, punctuality, and willingness to take on tasks.

Portfolio Presentation Strategy:

• Resume as Portfolio: Ensure your resume is well-organized, highlights relevant skills (customer service, sales, technical aptitude, attention to detail), and quantifies achievements where possible.
• Verbal Examples: During the interview, use specific examples from past experiences to illustrate your capabilities. Focus on transferable skills if you lack direct framing experience.
• Enthusiasm & Coachability: Demonstrate a genuine interest in learning the framing craft and express your eagerness to be trained.

📝 Enhancement Note: Interview preparation should focus on showcasing strong customer service skills, a willingness to learn specialized trade skills, and a good cultural fit with Michaels' creative and customer-centric environment.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels Careers portal.
• Resume Customization: Tailor your resume to highlight customer service experience, any sales achievements, basic technical skills (measuring, computer use), and a strong work ethic. Use keywords from the job description like "customer service," "sales," "framing," and "retail."
• Cover Letter (Optional but Recommended): If a cover letter is an option, use it to express your enthusiasm for Michaels, your interest in custom framing, and how your existing skills can translate to this role.
• Interview Preparation: Review common retail interview questions, prepare examples using the STAR method for behavioral questions, and research Michaels' products and values.
• Company Research: Familiarize yourself with Michaels' mission, products, and the role of custom framing in their business. Understand their commitment to creativity and customer satisfaction.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.