PT Custom Framer

📍 Job Overview

Job Title: PT Custom Framer Company: Michaels Stores Location: South Elgin-432 Randall Rd, United States Job Type: PART_TIME Category: Retail Operations / Customer Service Date Posted: July 23, 2025 Experience Level: Entry Level (0-2 years) Remote Status: On-site

🚀 Role Summary

• Deliver exceptional customer service by building relationships and designing custom framing solutions.
• Execute sales and production goals for the Custom Framing department, ensuring high-quality and timely order completion.
• Maintain store presentation standards for both ready-made frames and assigned areas through effective merchandising and stock replenishment.
• Operate the point-of-sale (POS) system accurately, manage cash handling, and support omni-channel processes.
• Contribute to a positive and safe store environment by adhering to operational procedures, safety programs, and shrink prevention initiatives.

📝 Enhancement Note: While this role is not directly in Revenue Operations, Sales Operations, or GTM, the principles of customer relationship management, sales execution, process adherence, and operational efficiency are foundational. This role emphasizes customer-facing sales and service within a retail environment, requiring a keen understanding of customer needs and product solutions, akin to a Sales Development Representative or Account Coordinator in a B2B context. The "framing solution" aspect implies a consultative sales approach.

📈 Primary Responsibilities

• Actively engage customers to build relationships and identify their custom framing needs, leveraging the "Elevated ABC Deliver" personal designer approach to drive sales and production targets.
• Execute custom framing orders with a focus on quality craftsmanship, ensuring timely completion and adherence to customer specifications and company standards.
• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Sales In, Stock Out) and Directed Replenishment tasks, to optimize the customer shopping experience.
• Provide friendly and helpful customer service by assisting customers in locating products, offering solutions, and ensuring the store is well-merchandised and adequately stocked.
• Operate the cash register, process transactions accurately, and adhere to all cash handling procedures and standards.
• Support and participate in omni-channel processes, such as online order fulfillment or in-store pickup, to ensure a seamless customer journey.
• Adhere to all Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements, and to maintain operational excellence.
• Actively participate in shrink and safety programs, contributing to a secure and efficient store environment.
• Collaborate effectively with team members, demonstrating respect, positivity, and a commitment to the company's vision and values.
• Assist with truck un-loading and stocking processes, ensuring adherence to truck standards and completion within budget guidelines.

📝 Enhancement Note: The core responsibilities highlight a blend of consultative sales, production execution, visual merchandising, and customer service within a retail operations framework. The emphasis on "building relationships" and "creating framing solutions" points to a sales-oriented approach, while "completing framing orders with high degree of quality and on time" underscores operational execution and process adherence.

🎓 Skills & Qualifications

Education:

• High School Diploma or equivalent preferred, demonstrating foundational literacy and numeracy skills relevant for understanding product information and customer requests.

Experience:

• Demonstrated experience in customer-facing roles, ideally within a retail environment, to understand customer engagement and service expectations.
• Prior experience in sales, particularly in consultative or solution-based selling, is highly advantageous for designing framing solutions and driving department performance.
• Experience with cash handling and point-of-sale (POS) systems is essential for transactional accuracy and efficient checkout processes.

Required Skills:

• Customer Service Excellence: Ability to engage customers positively, understand their needs, and provide solutions that exceed expectations.
• Basic Computer Skills: Proficiency in operating computer systems for order entry, inventory lookups, and internal communications.
• Measuring Skills: Accurate measurement capabilities are critical for custom framing orders to ensure precise fit and quality.
• Cash Handling Proficiency: Competence in managing cash transactions, including making change, processing payments, and balancing registers.
• Operational Adherence: Commitment to following Standard Operating Procedures (SOPs) and company policies diligently.

Preferred Skills:

• Retail Sales Experience: Proven track record in selling products or services, with an emphasis on consultative selling techniques.
• Framing Equipment Operation: Prior experience operating framing equipment, such as mat cutters, saws, and assembly tools, is a significant advantage.
• Visual Merchandising: Understanding of store layout, product placement, and display techniques to create an appealing retail environment.
• Problem-Solving: Ability to identify and resolve customer issues or operational challenges effectively and efficiently.

📝 Enhancement Note: The skills required emphasize a direct customer interaction focus, essential for retail operations. While not typical B2B operations skills, the ability to "build relationships," "create solutions," and "drive sales" are transferable to client management and account coordination roles. The "measuring skills" and "framing equipment operation" are highly specific to the retail craft industry.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Customer Interaction Case Studies: Examples demonstrating successful customer engagement, needs assessment, and solution-building, particularly in a sales or service context.
• Sales Performance Metrics: Documentation of personal sales achievements, customer satisfaction scores, or contributions to team sales targets, if available.
• Operational Process Adherence Examples: Instances where SOPs were followed to ensure quality, safety, or compliance in a previous role.
• Problem Resolution Scenarios: Brief descriptions of how customer issues or operational challenges were effectively resolved, showcasing problem-solving skills.

Process Documentation:

• While a formal "process portfolio" is not typically required for this entry-level retail role, candidates are expected to articulate their understanding of key processes during interviews, such as:
  • Customer Engagement Workflow: How they would approach a customer to understand their framing needs.
  • Order Fulfillment Process: Steps involved in taking, processing, and completing a custom framing order accurately.
  • Store Presentation Standards: How they would contribute to maintaining a clean, organized, and visually appealing store.

📝 Enhancement Note: For this retail position, a formal portfolio is not expected. However, candidates should be prepared to discuss their past experiences and how they align with the responsibilities through behavioral examples. The focus is on demonstrating practical application of customer service, sales, and operational tasks rather than formal process documentation.

💵 Compensation & Benefits

Salary Range:

• Based on industry standards for part-time retail associates in the South Elgin, IL area with basic customer service and sales responsibilities, the estimated hourly wage likely falls between $13.00 - $17.00 per hour. This estimate considers the entry-level nature of the role, the required skills, and the general cost of living in the region.

Benefits:

• Health Insurance: Access to medical, dental, and vision insurance plans, providing comprehensive coverage for eligible team members.
• Paid Time Off (PTO): Accrued paid time off for vacation, sick leave, or personal days, supporting work-life balance.
• Tuition Assistance: Programs available to support continuing education and skill development, aiding in career growth.
• Generous Employee Discounts: Significant discounts on Michaels products and services, encouraging personal creativity and saving money.
• Other Benefits: Potential for additional benefits like retirement savings plans (e.g., 401(k)), employee assistance programs, and opportunities for career advancement within the company.

Working Hours:

• This is a part-time position, with hours varying based on store needs and employee availability. While the job description doesn't specify a set number of hours, part-time roles typically range from 10-29 hours per week. The work environment includes nights, weekends, and early mornings, reflecting typical retail operating schedules.

📝 Enhancement Note: The salary estimate is based on general retail part-time roles in the Chicago metropolitan area. Specific compensation will be determined by the company based on experience and the finalization of the role's responsibilities. The listed benefits are typical for retail positions and are a strong draw for candidates seeking part-time employment.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading creative destination in North America, offering a wide range of supplies for various crafting hobbies, including framing. Company Size: Over 1,300 stores in the US and Canada, indicating a large, established retail organization with significant operational scale. Founded: 1973, with headquarters in Irving, Texas. This long history suggests a stable company with established processes and a strong brand presence.

Team Structure:

• The Custom Framer likely operates within the store's operational team, reporting to a Store Manager or a designated Framing Department Manager/Lead.
• They will collaborate closely with fellow sales associates, cashiers, and potentially visual merchandisers within the store.
• Cross-functional collaboration extends to the broader Michaels organization, including corporate support for inventory management, marketing, and operational directives.

Methodology:

• Customer-Centric Approach: The company emphasizes "fueling the joy of creativity," which translates to a focus on customer experience and providing inspiration and solutions for creative projects.
• Process-Oriented Operations: Adherence to SOPs and company programs is highlighted, indicating a structured environment focused on consistency, safety, and efficiency in retail operations.
• Data-Informed Merchandising: While not explicitly detailed for this role, the retail environment implies using sales data and customer feedback to manage inventory, displays, and promotional activities.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels fosters a culture that supports creativity and customer engagement within a structured retail operational framework. Understanding the company's mission and commitment to its customers and employees is key to cultural alignment.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level, part-time position within retail operations. It provides foundational experience in customer service, sales, and in-store operational execution. Reporting Structure: The PT Custom Framer typically reports to a Store Manager or Assistant Store Manager, and may receive direct supervision from a Framing Department Lead or Manager if one exists at the specific store location. Operations Impact: While not directly managing revenue streams, this role significantly impacts store-level revenue through direct sales of custom framing services and contributing to overall store sales performance by driving customer engagement and ensuring product availability. Excellent service and quality framing can lead to repeat business and positive word-of-mouth referrals.

Growth Opportunities:

• Skill Specialization: Potential to become a highly skilled Custom Framer, mastering advanced framing techniques and design consultation.
• Leadership Progression: Opportunity to advance into roles like Framing Department Lead, Assistant Store Manager, or Store Manager, taking on greater responsibility in team leadership and store operations management.
• Cross-Functional Experience: Exposure to various aspects of retail operations, including inventory management, visual merchandising, and customer service, can build a broad skill set.
• Training and Development: Access to company training programs for product knowledge, sales techniques, and operational procedures, supporting career development within Michaels.

📝 Enhancement Note: This role serves as a stepping stone for individuals interested in a career in retail operations and management. The growth path focuses on developing core retail competencies and progressing into leadership or specialized operational roles within Michaels.

🌐 Work Environment

Office Type: Public retail store setting. The workspace includes the sales floor, a dedicated custom framing area, and stock rooms. Office Location(s): South Elgin, IL. The specific store at 432 Randall Rd. Workspace Context:

• The environment is customer-facing and fast-paced, requiring constant interaction with shoppers.
• The framing shop area will house specialized equipment like glass cutters and heat presses, requiring careful operation and adherence to safety protocols.
• Opportunities for collaboration with store team members are frequent, fostering a team-oriented atmosphere.
• The use of basic computer systems and POS terminals is integrated into daily tasks.

Work Schedule:

• Part-time schedule with varied hours, including nights, weekends, and early mornings, depending on store operating hours and business needs. Flexibility in scheduling is often a requirement for retail roles.

📝 Enhancement Note: The work environment is dynamic and customer-focused, demanding adaptability and strong interpersonal skills. Safety protocols for framing equipment are a key consideration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online assessment to gauge basic qualifications and interest.
• In-Person Interview: A one-on-one or panel interview with the Store Manager or designated interviewer. This will focus on behavioral questions related to customer service, sales, teamwork, and problem-solving.
• Skills Assessment (Potential): May include a practical demonstration of measuring skills or a brief scenario-based assessment related to framing consultations.
• Final Review: Decision based on overall fit, skills, and alignment with company values.

Portfolio Review Tips:

• For this role, a formal portfolio is not expected. Instead, focus on preparing specific examples from past experiences that demonstrate:
  • Customer Service Success: How you've gone above and beyond for customers.
  • Sales Achievements: Times you've successfully sold a product or service, or met sales targets.
  • Problem-Solving: How you've handled a difficult customer or operational issue.
  • Teamwork: Examples of effective collaboration with colleagues.
• Be ready to discuss your understanding of the custom framing process and your interest in creative solutions.

Challenge Preparation:

• Be prepared for behavioral interview questions using the STAR method (Situation, Task, Action, Result).
• Practice articulating how you would approach a customer needing custom framing, from initial greeting to final sale.
• Think about how you would handle a situation where a customer is unhappy with a framing order or delivery timeline.
• Understand Michaels' commitment to creativity and how that translates into your role.

📝 Enhancement Note: The interview process will heavily rely on behavioral questions to assess a candidate's fit for customer-facing retail roles. Candidates should prepare specific, concise examples of their past experiences that align with the job responsibilities.

🛠 Tools & Technology Stack

Primary Tools:

• Point-of-Sale (POS) System: For processing customer transactions, managing sales, and handling cash.
• Customer Relationship Management (CRM) Lite: Implicitly used through customer interaction and order tracking within the POS or store management software. The "Elevated ABC Deliver" program suggests structured customer interaction protocols.
• Inventory Management System: Used for checking stock availability of framing materials and ready-made frames.
• Basic Computer Systems: For internal communications, order entry, and accessing company resources.

Analytics & Reporting:

• Sales Reporting Tools: Used by management to track department performance, sales trends, and individual contributions.
• Inventory Reports: Generated to monitor stock levels and manage reordering for framing supplies.

CRM & Automation:

• Framing Order Software: Likely integrated with the POS system or a standalone application for designing, pricing, and tracking custom framing orders. This may include features for material selection, mat cutting previews, and completion timelines.

📝 Enhancement Note: The technology stack is primarily focused on transactional systems and basic store management tools common in retail. Proficiency with POS systems and an aptitude for learning specialized framing software are key technical requirements.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction and engagement through personalized service and creative solutions.
• Creativity & Inspiration: Fostering an environment that supports and encourages creative expression, both for employees and customers.
• Teamwork & Collaboration: Working cooperatively with colleagues to achieve store goals and provide a positive shopping experience.
• Efficiency & Quality: Upholding operational standards to ensure timely and high-quality service and product delivery.
• Respect & Positivity: Maintaining a positive and respectful attitude in all interactions, even during challenging situations.

Collaboration Style:

• Cross-functional Integration: Working seamlessly with other store associates to ensure smooth operations, from customer assistance on the floor to efficient stock management.
• Process Improvement Feedback: While not a formal process, contributing ideas for improving framing processes or customer service through informal feedback to management.
• Knowledge Sharing: Sharing best practices for customer engagement, sales techniques, and operational efficiency with team members.

📝 Enhancement Note: The company culture emphasizes a supportive, creative, and customer-centric environment. Collaboration is key to managing the day-to-day operations of a busy retail store.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Managing customer sales consultations and order taking while also fulfilling existing framing orders efficiently and with high quality.
• Customer Expectations Management: Meeting diverse customer needs and expectations for custom framing, which can range from simple to complex artistic visions.
• Pace of Retail: Adapting to the dynamic and often demanding pace of a retail environment, including peak seasons and busy weekends.
• Learning Specialized Skills: Acquiring proficiency with framing equipment and design software, which requires hands-on training and practice.

Learning & Development Opportunities:

• Custom Framing Expertise: Gaining in-depth knowledge of framing materials, design principles, and production techniques.
• Sales and Customer Service Skills: Enhancing consultative selling abilities and customer relationship management through on-the-job training and company programs.
• Retail Operations Management: Potential to learn about inventory control, visual merchandising, and store management principles for future advancement.
• Industry Certifications: While not explicitly offered, developing skills in custom framing could lead to recognized expertise in the craft industry.

📝 Enhancement Note: The role presents opportunities to develop specialized skills in custom framing and enhance core retail competencies. Overcoming the challenges requires strong organizational skills, customer focus, and a willingness to learn.

💡 Interview Preparation

Strategy Questions:

• Customer Engagement: "Describe your approach to engaging a customer who seems hesitant or unsure about custom framing." (Focus on building rapport, asking open-ended questions, and showcasing product benefits.)
• Sales and Problem Solving: "A customer wants a framing solution that is outside of our standard offerings. How would you handle this?" (Emphasize exploring alternatives, managing expectations, and escalating if necessary.)
• Process and Quality: "How do you ensure accuracy and quality when fulfilling a detailed order, especially under pressure?" (Highlight attention to detail, double-checking, and adhering to SOPs.)

Company & Culture Questions:

• "What interests you about Michaels and the role of a Custom Framer?" (Connect your passion for creativity, customer service, or retail to the company's mission.)
• "How do you contribute to a positive team environment in a retail setting?" (Provide examples of collaboration, support, and maintaining a positive attitude.)
• "How do you stay updated on product trends or customer preferences in crafting or home décor?" (Show initiative and interest in the industry.)

Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, prepare 2-3 specific examples from your resume or past work experience that directly relate to the job responsibilities.
• Use the STAR method (Situation, Task, Action, Result) to structure your answers, clearly explaining your role and the outcome.
• Be ready to talk about your understanding of custom framing and your interest in helping customers bring their creative visions to life.

📝 Enhancement Note: Preparation should focus on behavioral examples demonstrating customer service, sales acumen, operational adherence, and teamwork. Understanding Michaels' brand and values is crucial for cultural fit assessment.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.
• Resume Optimization: Tailor your resume to highlight customer service, sales experience (even if informal), attention to detail, and any experience with creative or hands-on tasks. Quantify achievements where possible (e.g., "assisted X customers daily," "met Y sales targets").
• Portfolio Preparation (Verbal): Mentally prepare specific anecdotes using the STAR method that showcase your ability to handle customer interactions, solve problems, and work within a team.
• Company Research: Familiarize yourself with Michaels' products, mission ("fuel the joy of creativity"), and values. Understand the importance of the Custom Framing department to the overall store offering.
• Interview Practice: Practice answering common retail interview questions, focusing on demonstrating enthusiasm, reliability, and a customer-centric attitude. Be ready to discuss your interest in creative projects and custom framing.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.