P/T Custom Framer-2

📍 Job Overview

Job Title: Part-Time Custom Framer
Company: Michaels Stores
Location: Alpharetta, Georgia, United States
Job Type: Part-Time
Category: Retail Operations / Customer Service / Custom Services
Date Posted: February 13, 2026
Experience Level: Entry-Level to 2 Years
Remote Status: On-site

🚀 Role Summary

• This role focuses on delivering exceptional customer experiences through personalized custom framing solutions, directly impacting store sales and customer satisfaction.
• Key responsibilities include building strong customer relationships, executing sales targets, and ensuring high-quality production of custom framing orders within established timelines.
• The position requires adherence to Standard Operating Procedures (SOPs) for all sales, production, and operational tasks, ensuring compliance and efficiency.
• Maintaining visual merchandising standards for the ready-made frame department and other assigned areas is crucial for driving impulse buys and overall store appeal.

📝 Enhancement Note: While this role is in a retail environment, the "Custom Framer" title indicates a specialized service component that requires attention to detail, product knowledge, and consultative selling, aligning it with roles that offer a tangible, customized product. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer engagement and sales.

📈 Primary Responsibilities

• Customer Engagement & Sales:
  • Build and nurture customer relationships by actively listening to their needs and recommending tailored custom framing solutions.
  • Utilize the "Elevated ABC Deliver" methodology to enhance customer interactions and drive sales of custom framing services.
  • Achieve individual sales and production targets by effectively selling custom framing packages.
• Production & Quality Control:
  • Complete custom framing orders with a high degree of quality, accuracy, and adherence to production timelines.
  • Operate framing equipment, including glass cutters and heat presses, safely and efficiently to produce finished products.
• Store Operations & Merchandising:
  • Maintain the visual appeal and stock levels of the ready-made frame department, as well as other assigned areas, including SISO (Store-Initiated, Store-Ordered) and Directed Replenishment programs.
  • Ensure a safe, clean, and clutter-free environment throughout the store and the framing area.
• Customer Service & Support:
  • Provide friendly and helpful customer service, assisting shoppers in locating products and offering solutions to their needs.
  • Support and execute Omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship from store, as required.
• Operational Compliance:
  • Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance with all applicable laws and company policies.
  • Participate actively in truck un-load and stocking processes, ensuring adherence to truck standards and maintaining inventory accuracy.
  • Operate the cash register, execute cash handling procedures, and manage transactions according to company standards.
  • Support company shrink and safety programs through diligent practice and by identifying potential risks.

📝 Enhancement Note: The responsibilities highlight a blend of direct customer interaction, technical craft, and general retail operations. The emphasis on "Elevated ABC Deliver" points to a specific sales and service training program that candidates should be prepared to discuss.

🎓 Skills & Qualifications

Education:

• No specific degree is mandated, but a strong understanding of basic math and measurement is essential for custom framing accuracy.

Experience:

• Requires experience in customer-facing roles, with a focus on consultative sales and service delivery.
• Experience in a retail environment is preferred, particularly in departments involving custom services or product assembly.

Required Skills:

• Basic Computer Skills: For point-of-sale (POS) systems, order entry, and potential inventory management software.
• Basic Measuring Skills: Essential for accurate custom framing measurements, ensuring a perfect fit for artwork.
• Framing Equipment Operation: Proficiency or demonstrated ability to learn and operate framing equipment, including glass cutters and heat presses.
• Customer Service Excellence: Ability to engage customers, understand their needs, and provide solutions in a friendly and professional manner.
• Sales Acumen: Aptitude for consultative selling, upselling, and meeting sales targets for custom framing services.
• SOP Adherence: Commitment to following established Standard Operating Procedures for all aspects of the job.
• Teamwork & Collaboration: Ability to work effectively with colleagues, support store operations, and contribute to a positive work environment.

Preferred Skills:

• Retail Experience: Prior experience in a retail setting, understanding store operations and customer flow.
• Sales Experience: Proven track record of selling products or services, particularly custom or high-value items.
• Visual Merchandising: Understanding of how to display products effectively to attract customers and drive sales.
• Inventory Management Basics: Familiarity with stocking, replenishment, and maintaining organized stock areas.

📝 Enhancement Note: The "0-2" experience level derived from AI analysis suggests this role is suitable for individuals early in their careers or those transitioning into a specialized retail service role. The emphasis on "basic" skills indicates a willingness to train on specific technical aspects of custom framing.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly requested, candidates should be prepared to discuss past experiences related to:
  • Customer Consultations: Examples of how they have understood customer needs and recommended solutions.
  • Sales Achievements: Quantifiable results from previous sales roles, especially in service or custom product environments.
  • Quality Execution: Instances where attention to detail and adherence to standards led to successful outcomes.
  • Problem-Solving: How they have overcome challenges in customer service or production environments.

Process Documentation:

• Candidates should demonstrate an understanding of the importance of following documented processes (SOPs) for:
  • Workflow Design: How they approach a customer's framing request from initial consultation to order completion.
  • Implementation: The steps involved in accurately measuring, cutting, assembling, and finishing a custom frame.
  • Measurement and Analysis: How they ensure accuracy in measurements and how they track their sales and production performance.

📝 Enhancement Note: For a role at this level, a traditional portfolio is less likely. However, the emphasis on SOPs and the consultative sales process implies that candidates should be ready to articulate their approach to customer interactions and production tasks, drawing from relevant past experiences.

💵 Compensation & Benefits

Salary Range:

• Based on industry standards for part-time retail associates with specialized skills in the Alpharetta, Georgia area, the estimated hourly wage would likely range from $12.00 to $16.00 per hour. This estimate considers the entry-level to 2 years of experience requirement, the specific skill set of custom framing, and the general retail market in a metropolitan area. Factors such as prior relevant experience, specific skill proficiency, and performance during the interview process could influence the exact hourly rate.

Benefits:

• Health Insurance: Medical, Dental, and Vision insurance plans are available.
• Paid Time Off (PTO): Accrued paid time off for rest and personal needs.
• Tuition Assistance: Support for continuing education and professional development.
• Employee Discounts: Generous discounts on Michaels products and services.
• Other Benefits: Additional benefits may be available as detailed by the company.

Working Hours:

• This is a part-time position. Working hours will vary based on business needs and scheduling, potentially including nights, weekends, and early mornings. The listed "AI Working Hours: 40" likely refers to a standard full-time workweek within the company, but for this specific part-time role, hours will be less and will be scheduled by the store manager.

📝 Enhancement Note: The salary estimate is based on general knowledge of part-time retail positions in the US, particularly for roles requiring a specific skill set like custom framing, and adjusted for the listed location. Specific details about benefits are often provided during the interview or onboarding process.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail / Specialty Retail Company Size: Large (Over 10,000 employees globally) - Michaels operates over 1,300 stores in North America and employs a significant workforce. Founded: 1973, headquartered in Irving, Texas.

Team Structure:

• Store Level: This role will be part of a store team that includes a Store Manager, Assistant Store Managers, Team Leads, and fellow Team Members. The Custom Framer will likely report to a Team Lead or Assistant Manager responsible for the framing department and custom services.
• Cross-Functional Collaboration: Collaboration will be essential with other store associates for customer service, inventory management, and operational tasks. The framing team may also interact with corporate support for training or specialized assistance.
• Focus on Creativity and Celebration: Michaels' purpose, "to fuel the joy of creativity and celebration," underpins its culture, emphasizing a passion for arts, crafts, and enabling customers' creative projects.

Methodology:

• Customer-Centric Approach: The "Elevated ABC Deliver" methodology emphasizes building relationships, understanding customer needs, and providing solutions.
• Process-Oriented Operations: Strong adherence to Standard Operating Procedures (SOPs) ensures consistency, quality, and compliance across all stores.
• Data-Driven Decisions (Store Level): While not explicitly detailed for this role, store performance is likely tracked through sales data, customer feedback, and inventory metrics to inform operational adjustments.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company size and established presence suggest a structured operational environment with well-defined processes. The emphasis on creativity and customer experience indicates a culture that values both artistic expression and service quality.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level to junior role within the retail operations and customer service spectrum. It provides foundational experience in customer interaction, sales, and specialized craft execution.

Reporting Structure: Typically reports to a Framing Team Lead, Custom Framing Manager, or an Assistant Store Manager, who in turn reports to the Store Manager.

Operations Impact:

• The Custom Framer directly impacts store revenue through sales of framing services and indirectly through customer satisfaction and repeat business.
• By providing high-quality custom solutions, the role enhances the store's reputation as a destination for creative projects.
• Efficient operations in the framing department contribute to overall store productivity and profitability.

Growth Opportunities:

• Skill Specialization: Develop expertise in custom framing techniques, material selection, and design consultation.
• Sales Development: Enhance consultative selling skills and potentially move into roles with higher sales targets or commissions.
• Leadership Pathways: Opportunities to advance to Team Lead or Managerial positions within a store, overseeing operations and teams.
• Cross-Departmental Experience: Gain exposure to other areas of store operations, such as visual merchandising or inventory management.
• Company-Wide Mobility: Potential to transfer to other Michaels locations or explore roles in corporate functions, depending on experience and qualifications.

📝 Enhancement Note: For a part-time, entry-level role, growth is typically within the store environment or through leveraging acquired skills for future opportunities. The emphasis on customer service and sales provides a solid foundation for broader retail careers.

🌐 Work Environment

Office Type: Public retail store setting. The work environment involves direct customer interaction within a retail sales floor and a dedicated framing shop area. Office Location(s): Alpharetta, Georgia (7491 N Point Pkwy).

Workspace Context:

• Customer Interaction Zone: Primarily climate-controlled retail floor space where customer consultations and sales occur.
• Framing Shop: A specialized area equipped with tools and machinery like glass cutters and heat presses. This area requires adherence to safety protocols.
• Stock Rooms: May be present for inventory storage; some stock rooms might not be climate-controlled.
• Collaborative Environment: Team members work together to support sales, maintain store appearance, and manage operational tasks.

Work Schedule:

• Part-time schedule with varied hours, including nights, weekends, and early mornings, as dictated by business needs. The role requires flexibility to cover different shifts and potentially assist with tasks like truck unloading.

📝 Enhancement Note: The work environment is dynamic, requiring adaptability to customer demands, operational tasks, and varying work locations within the store. Safety in the framing shop and efficient workflow management are key aspects.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves a review of your application and resume, focusing on relevant retail, customer service, or sales experience.
• Phone/Video Interview: A preliminary discussion to assess basic qualifications, customer service aptitude, and interest in the role.
• In-Person Interview: This will likely be the primary interview stage, involving:
  • Behavioral Questions: Assessing how you've handled past situations related to customer service, sales, teamwork, and problem-solving.
  • Situational Questions: Presenting hypothetical scenarios (e.g., "How would you handle a difficult customer?" or "How would you approach designing a frame for a valuable piece of art?") to gauge your approach.
  • Skills Assessment: Potentially a brief demonstration or discussion about your comfort with basic measuring skills or your willingness to learn framing equipment.
  • Company Culture Fit: Evaluating your alignment with Michaels' values of creativity, customer focus, and teamwork.
• Reference Checks: Standard procedure following a successful interview.

Portfolio Review Tips:

• While a formal portfolio isn't required, be prepared to discuss:
  • Past Projects: Any personal or professional projects involving art, design, or craft where you've demonstrated attention to detail or creative problem-solving.
  • Sales Scenarios: Describe a time you successfully helped a customer find the perfect product or solution.
  • Customer Service Examples: Share instances where you went above and beyond to assist a customer.
  • Learning Ability: Emphasize your quick learning ability and eagerness to master new skills, especially operating framing equipment.

Challenge Preparation:

• Customer Scenario: Be ready to walk through how you would consult with a customer on a custom framing project. Consider questions like:
  • What questions would you ask to understand their needs?
  • How would you present different framing options (mats, frames, glass)?
  • How would you handle a situation where the customer's budget is limited?
• Problem-Solving: Prepare examples of how you've resolved issues in previous roles, demonstrating your ability to think on your feet and find practical solutions.

📝 Enhancement Note: The interview process will likely focus heavily on customer interaction skills, sales aptitude, and a willingness to learn the technical aspects of custom framing. Demonstrating enthusiasm for creativity and a customer-centric mindset will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Point-of-Sale (POS) System: For processing transactions, managing customer orders, and potentially inventory lookup.
• Custom Framing Software/System: Used for designing frames, calculating pricing, generating order details, and tracking production status.
• Basic Measuring Tools: Tape measures, rulers, and potentially specialized measuring devices for framing.
• Framing Equipment: Glass cutter, mat cutters, framing assembly tools (e.g., underpinner, staple gun), heat press for mounting or sealing.

Analytics & Reporting:

• Sales Reports: Generated from the POS system to track individual and store performance.
• Inventory Management Systems: For tracking stock levels of frames, mats, glass, and supplies.

CRM & Automation:

• Customer Relationship Management (CRM) Elements: Through the POS or dedicated sales system, to track customer purchase history and preferences for future outreach or personalized service.
• Order Management Systems: To track the status of custom framing orders from placement to completion.

📝 Enhancement Note: Proficiency with basic computer skills and measuring tools is required. While specific software names aren't provided, familiarity with POS systems and an aptitude for learning new specialized software are essential.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and ensuring satisfaction through excellent service and high-quality products.
• Creativity & Inspiration: Fostering an environment that celebrates artistic expression and encourages creative projects.
• Teamwork & Support: Collaborating effectively with colleagues to achieve store goals and provide a seamless customer experience.
• Quality & Craftsmanship: Commitment to producing custom framing solutions that meet high standards of quality and durability.
• Integrity & Compliance: Adhering to company policies, SOPs, and ethical business practices.

Collaboration Style:

• Cross-Functional Integration: Working closely with all store team members to ensure a cohesive customer journey, from initial inquiry to purchase completion.
• Open Communication: Encouraging clear and respectful communication among team members regarding customer needs, production status, and operational tasks.
• Shared Responsibility: Contributing to the overall success of the store by supporting various functions, including sales, merchandising, and operational upkeep.

📝 Enhancement Note: Michaels emphasizes values that blend creative passion with operational excellence and strong customer relationships. The culture supports continuous learning and teamwork within a retail setting.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales while also meeting production deadlines for custom framing orders.
• Customer Expectations: Meeting diverse customer needs and design preferences, sometimes with tight timelines or budget constraints.
• Technical Skill Acquisition: Learning to operate specialized framing equipment and mastering precision techniques.
• Maintaining Standards: Consistently adhering to SOPs and quality standards across all custom framing projects.
• Variable Workload: Adapting to fluctuating customer traffic and order volumes throughout the day, week, and year.

Learning & Development Opportunities:

• Custom Framing Mastery: Deepen expertise in mat cutting, framing techniques, artwork preservation, and design principles.
• Sales & Customer Service Training: Enhance skills in consultative selling, objection handling, and building customer loyalty through company programs.
• Product Knowledge: Expand understanding of various framing materials, glass types, and preservation methods.
• Retail Operations Exposure: Gain experience in visual merchandising, inventory control, and cash handling.
• Potential for Advancement: Opportunities to grow into leadership roles within the store or explore other departments.

📝 Enhancement Note: The role offers a blend of technical skill development and customer-facing growth, making it a valuable stepping stone for careers in retail, design, or specialized craft services.

💡 Interview Preparation

Strategy Questions:

• Customer Consultation: "Describe how you would approach a customer who wants to frame a valuable piece of art. What questions would you ask, and how would you guide them through the process?" (Focus on consultative selling, active listening, and solution-oriented approach.)
• Problem-Solving: "Tell me about a time you had to deal with a customer who was unhappy with a product or service. How did you resolve the situation?" (Highlight conflict resolution, empathy, and commitment to customer satisfaction.)
• Sales Performance: "Describe your experience in sales. What strategies do you use to meet or exceed sales targets?" (Be ready to discuss your sales approach, any achievements, and your motivation.)
• Teamwork: "How do you contribute to a positive team environment in a retail setting?" (Emphasize collaboration, support for colleagues, and a proactive attitude.)

Company & Culture Questions:

• Motivation: "Why are you interested in working for Michaels, and specifically in a custom framing role?" (Connect your interest to creativity, customer service, and attention to detail.)
• Understanding of the Role: "What do you understand to be the main responsibilities of a Custom Framer?" (Show you've read the job description carefully and understand the blend of sales and production.)
• Creativity: "How do you express your own creativity, or how do you appreciate creativity in others?" (Align with Michaels' core mission.)

Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, focus on preparing concise, impactful stories from your past experiences that demonstrate:
  • Customer Success Stories: How you helped a customer achieve their goal through your service.
  • Problem Resolution: How you overcame a challenge to deliver a positive outcome.
  • Attention to Detail: Examples of tasks where precision and accuracy were critical.
  • Sales Aptitude: Instances where you successfully influenced a purchase decision or met sales goals.

📝 Enhancement Note: Interviews for this role will likely assess your ability to connect with customers, your sales drive, your willingness to learn technical skills, and your alignment with Michaels' creative and service-oriented culture.

📌 Application Steps

To apply for this part-time custom framing position:

• Submit your application through the provided link on the Michaels careers portal.
• Resume Customization: Tailor your resume to highlight any experience in customer service, sales, retail, or craft-related activities. Emphasize skills such as attention to detail, problem-solving, and proficiency with tools or measurements.
• Prepare for Behavioral Questions: Reflect on specific examples from your past work or personal experiences that demonstrate your customer service skills, sales ability, teamwork, and ability to follow instructions.
• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), and company mission. Understand their commitment to creativity and customer satisfaction.
• Practice Your Pitch: Be ready to articulate why you are a good fit for the role, emphasizing your enthusiasm for helping customers bring their creative visions to life and your eagerness to learn the craft of custom framing.

⚠️ Important Notice: This enhanced job description provides a comprehensive overview based on the provided data and industry standards for similar roles. Specific details regarding salary, benefits, and exact interview processes should be confirmed directly with Michaels Stores during the application and interview stages.