Program Management & Curriculum Design Manager

📍 Job Overview

Job Title: Program Management & Curriculum Design Manager Company: AIS Location: Bangkok, Thailand Job Type: FULL_TIME Category: Learning & Development Operations / Human Resources Operations Date Posted: 2025-09-13 Experience Level: Mid-Senior Level (5-10 years) Remote Status: On-site

🚀 Role Summary

• Spearhead program management initiatives to ensure the delivery of high-quality learning experiences for executive-level programs.
• Drive the design and development of effective and engaging curriculums, directly supporting the overarching business strategy and talent development goals.
• Lead and mentor a team of program management professionals, fostering a culture of continuous improvement and high performance within the learning operations function.
• Collaborate cross-functionally with stakeholders, subject matter experts, and vendors to curate and implement impactful learning solutions across various delivery channels.
• Analyze learning effectiveness and leverage data-driven insights to optimize program delivery and enhance the overall learning experience for participants.

📝 Enhancement Note: The role title "Program Management & Curriculum Design Manager" strongly suggests a focus on operationalizing learning and development programs. Given the responsibilities outlined, this role sits within the broader scope of HR Operations, specifically focusing on the execution and strategic design of learning initiatives, aligning with GTM (Go-To-Market) and organizational development objectives. The emphasis on "AIS-EXEC" implies a focus on executive education, requiring sophisticated program management and curriculum design capabilities.

📈 Primary Responsibilities

• Lead and manage a program management team, setting clear goals, providing regular feedback, and conducting performance evaluations to ensure high team performance and talent development.
• Analyze organizational needs and develop comprehensive learning solutions, translating business objectives into actionable learning initiatives for leadership development.
• Curate and oversee the development of content and resources for diverse learning channels, including classroom training, e-learning modules, workshops, and on-the-job coaching, ensuring alignment with adult learning principles.
• Monitor the effectiveness of learning solutions through data analysis and stakeholder feedback, making data-driven decisions to enhance the overall learning experience and program ROI.
• Plan, execute, and track multiple learning and development projects simultaneously, ensuring timely delivery, resource alignment, and budget optimization within the operations framework.
• Establish and maintain strong relationships with key internal and external stakeholders, including senior leaders, HR colleagues, subject matter experts, and vendors, to ensure successful implementation of learning programs.
• Conduct research and analysis on emerging trends and best practices in leadership development, applying findings to inform decision-making and drive innovation in people development initiatives.
• Develop and deliver compelling reports and presentations to senior leadership, showcasing the impact and status of learning initiatives using data visualizations and storytelling techniques.
• Provide internal consultancy to other departments on leadership development matters, leveraging expertise to help teams build their own capacity for developing leaders.
• Position the company as a thought leader in leadership development through external communication channels, sharing knowledge and best practices within the industry.

📝 Enhancement Note: The responsibilities highlight a blend of strategic planning, operational execution, team leadership, and stakeholder management, all critical components of effective Learning & Development Operations. The emphasis on "data-driven decisions," "monitoring learning effectiveness," and "project management" points towards a need for robust operational metrics and process optimization skills.

🎓 Skills & Qualifications

Education:

• Bachelor’s degree in Business Administration, Psychology, Education, Organizational Development, or a closely related field.
• Master’s degree in a relevant discipline (e.g., HR, Learning & Development, Business) is strongly preferred.

Experience:

• Proven experience (5-10 years) in leading large-scale learning initiatives, program management, and curriculum design within a corporate or consulting environment.
• Demonstrated experience in developing and implementing comprehensive leadership development programs and executive education strategies.
• Experience in managing direct reports and leading a team within an operations or functional department.

Required Skills:

• Leadership & People Management: Ability to lead, motivate, and develop a team of program management professionals, fostering a high-performance culture.
• Curriculum Design & Instructional Design: Expertise in adult learning principles, ADDIE or similar instructional design methodologies, and creating engaging learning content.
• Project Management: Proficiency in planning, executing, and monitoring multiple complex projects simultaneously, with a focus on timely and budget-conscious delivery.
• Stakeholder Management & Partnership Building: Strong ability to build and maintain relationships with diverse internal and external stakeholders, including senior executives.
• Data Analysis & Reporting: Competence in analyzing learning metrics, identifying trends, and presenting data-driven insights to inform strategic decisions and demonstrate program impact.
• Strategic Planning: Ability to align learning initiatives with overarching business objectives and contribute to organizational strategy.
• Communication & Presentation Skills: Excellent oral, written, and presentation abilities, including the capacity to craft compelling narratives and communicate complex ideas effectively.
• Emotional Intelligence: High level of self-awareness, empathy, and interpersonal skills to navigate complex organizational dynamics and foster positive relationships.

Preferred Skills:

• Familiarity with learning technology tools and platforms (e.g., LMS, LXP, content authoring tools).
• Experience in internal consultancy and advising departments on talent development strategies.
• Proven track record of establishing thought leadership in the field of leadership development.
• Experience in managing learning budgets and optimizing resource allocation for maximum impact.
• Knowledge of current trends in digital learning, blended learning, and executive coaching.

📝 Enhancement Note: The required skills emphasize a blend of strategic thinking, operational execution, and interpersonal capabilities crucial for a manager in a fast-paced, results-oriented environment. The preference for specific learning technologies and thought leadership indicates a desire for an individual who can not only manage but also innovate within the L&D operations space.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase examples of successfully managed learning programs, detailing the scope, objectives, and key stakeholders involved.
• Present case studies of curriculum design projects, highlighting the analysis phase, learning objectives, content development, and delivery methods used.
• Include evidence of data analysis and reporting related to learning effectiveness, demonstrating how insights were used to improve program outcomes or participant experience.
• Provide examples of strategic planning documents or proposals for learning initiatives that align with business goals and demonstrate a clear understanding of organizational needs.
• Demonstrate experience in managing project timelines, budgets, and resources effectively, with metrics showcasing successful project completion.

Process Documentation:

• Examples of workflow design for learning program lifecycle management, from needs analysis to evaluation and iteration.
• Documentation of processes for stakeholder engagement, including communication plans and feedback mechanisms for learning initiatives.
• Templates or examples of performance management frameworks used for direct reports within a learning operations team.
• Process maps or documentation illustrating how learning solutions were integrated with broader HR or business processes.

📝 Enhancement Note: A strong portfolio for this role should demonstrate a structured approach to program management and curriculum design, backed by quantifiable results and a clear understanding of operational processes within the L&D function. Candidates should be prepared to articulate the 'why' and 'how' behind their project successes, focusing on efficiency, impact, and strategic alignment.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a manager-level role with 5-10 years of experience in Bangkok, Thailand, the estimated annual salary range for this position would be between THB 1,200,000 - THB 2,000,000. This estimate considers the cost of living in Bangkok, the competitive landscape for specialized L&D roles, and AIS's position as a leading digital service provider.

Benefits:

• Comprehensive health insurance, including medical, dental, and vision coverage.
• Life insurance and disability coverage.
• Generous paid time off (PTO), including annual leave, sick leave, and public holidays.
• Opportunities for professional development, including training, workshops, and conference attendance.
• Performance-based bonuses and incentives.
• Potential for stock options or other long-term incentives, depending on company policy.
• Access to AIS's suite of telecommunication services and employee discounts.
• Retirement savings plan (e.g., provident fund).
• Employee assistance programs (EAP) for personal and professional support.

Working Hours: The standard working hours for this role are typically 40 hours per week, Monday through Friday. However, given the nature of program management and potential needs for event coordination or stakeholder engagement outside of standard hours, some flexibility may be required.

📝 Enhancement Note: The salary range is an estimate based on publicly available compensation data for similar roles in Thailand and the tech/telecom industry. Actual compensation will be determined by the candidate's experience, qualifications, and the company's compensation structure. The benefits package is typical for a large, established company in Thailand and aims to support employee well-being and professional growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Telecommunications & Digital Services Company Size: Large (10,000+ employees) Founded: 1983 Company Description: AIS (Advanced Info Service Public Company Limited) is Thailand's no.1 Digital Service Provider, committed to empowering people to achieve their dreams through innovative services. They are a leading player in mobile, broadband, and digital content, constantly evolving to meet the digital needs of consumers and businesses.

Team Structure:

• The role likely reports into a Head of Learning & Development or a senior HR Operations leader.
• The direct team will consist of Program Managers and potentially Curriculum Designers or Specialists.
• Collaboration is expected with various departments, including HR Business Partners, functional department heads, IT, and external training vendors.
• The Learning & Development team operates as a strategic partner to the business, ensuring employee skills and capabilities align with company goals.

Methodology:

• Data-Driven Decision Making: Emphasis on using analytics to measure the effectiveness of learning programs and inform future strategies.
• Agile Project Management: Likely adoption of agile principles for program execution, allowing for flexibility and rapid iteration.
• Stakeholder-Centric Approach: Prioritizing collaboration and alignment with business needs and stakeholder expectations.
• Continuous Improvement: A culture that encourages feedback, experimentation, and ongoing refinement of learning processes and content.

Company Website: https://www.ais.th/

📝 Enhancement Note: AIS's position as a leading digital provider suggests a dynamic and forward-thinking work environment. The company culture likely values innovation, customer-centricity, and employee development. The L&D team plays a crucial role in upskilling the workforce to maintain this market leadership.

📈 Career & Growth Analysis

Operations Career Level: This is a management-level position within the Learning & Development Operations function. It requires significant experience in program management and curriculum design, with a focus on leading teams and strategic initiatives. The role offers a pathway to senior leadership roles in L&D or broader HR operations.

Reporting Structure: The manager will likely report to a Director or VP of Human Resources or Learning & Development, with potential for interaction with C-suite executives for executive education programs.

Operations Impact: This role has a direct impact on the organization's ability to develop its talent, particularly at the executive level. Effective program management and curriculum design contribute to employee skill enhancement, leadership capability, and ultimately, the achievement of business objectives. The operational efficiency of the L&D programs directly influences the speed and quality of talent development across AIS.

Growth Opportunities:

• Leadership Advancement: Potential to move into senior management or director-level roles within L&D or other HR functions.
• Specialization: Opportunity to deepen expertise in specific areas of learning design, digital learning technologies, or executive coaching.
• Cross-functional Mobility: Possibility to transition into other HR operational roles or strategic business units.
• Industry Recognition: Opportunity to contribute to thought leadership and gain recognition within the L&D industry.
• Mentorship: Access to senior leaders and opportunities to mentor junior team members.

📝 Enhancement Note: The role is positioned as a key contributor to the company's talent strategy. Growth opportunities are tied to demonstrating operational excellence, strategic impact, and leadership potential within the L&D and HR landscape.

🌐 Work Environment

Office Type: Modern, professional office environment typical of a large corporate organization. Office Location(s): Bangkok, Thailand. Specific details about the office campus or building would be beneficial for candidates.

Workspace Context:

• The workspace is likely designed to foster collaboration, with open-plan areas for team interaction and private spaces for focused work and meetings.
• Access to modern technology and digital tools necessary for program management, curriculum design, and data analysis will be provided.
• Opportunities for regular interaction with the L&D team, HR colleagues, and various business stakeholders to facilitate cross-functional collaboration and knowledge sharing.

Work Schedule: Standard business hours (Monday-Friday) are expected, with a focus on achieving objectives rather than strict adherence to time. Flexibility may be needed to accommodate project deadlines, executive schedules, and event management, particularly for large-scale learning programs.

📝 Enhancement Note: The work environment is expected to be professional and resource-rich, supporting the operational demands of managing complex learning programs. Collaboration is key, so the workspace design likely facilitates easy interaction with colleagues and stakeholders.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: HR or Recruiter reviews applications and resumes, potentially followed by a brief phone screen to assess basic qualifications and cultural fit.
2. Hiring Manager Interview: In-depth discussion with the hiring manager focusing on experience in program management, curriculum design, leadership, and operational strategies. Expect questions about past projects and team management.
3. Panel Interview/Assessment: This may involve interviews with key stakeholders (e.g., senior leaders, HR Business Partners) or a presentation/case study exercise to assess practical skills, strategic thinking, and problem-solving abilities.
4. Final Interview: Potentially with a senior executive (e.g., Head of HR, CPO) for final approval, focusing on strategic alignment and leadership potential.

Portfolio Review Tips:

• Structure for Impact: Organize your portfolio logically, perhaps by program type or skill area. Clearly label each project with its objective, your role, key actions taken, and measurable outcomes.
• Focus on Operations: Highlight processes you implemented or improved for program delivery, curriculum development, or team management. Use metrics to demonstrate efficiency gains, cost savings, or improved learning outcomes.
• Quantify Achievements: Whenever possible, use numbers to back up your accomplishments (e.g., "Managed a program impacting 500+ executives," "Reduced curriculum development time by 15%," "Achieved a 90% participant satisfaction rate").
• Showcase Leadership: Include examples of how you managed, mentored, or developed your team, demonstrating your people management capabilities.
• Tailor to AIS: Research AIS's business, values, and current talent development needs. Frame your portfolio examples to resonate with their specific context and challenges.

Challenge Preparation:

• Be prepared for a case study or presentation task that requires you to analyze a hypothetical learning need, design a curriculum, and outline a program management plan, including how you would measure success.
• Practice articulating your thought process clearly and concisely, demonstrating your understanding of adult learning principles, project management methodologies, and data analysis.
• Be ready to discuss how you would handle common operational challenges, such as budget constraints, stakeholder resistance, or technology integration issues.

📝 Enhancement Note: Candidates should prepare to demonstrate not only their expertise in L&D but also their operational rigor, leadership potential, and strategic alignment with AIS's business objectives. A well-curated portfolio is critical for showcasing practical experience and impact.

🛠 Tools & Technology Stack

Primary Tools:

• Learning Management Systems (LMS): Experience with platforms like Cornerstone OnDemand, Workday Learning, SAP SuccessFactors, or similar enterprise-level LMS for program administration, content delivery, and tracking.
• Content Authoring Tools: Proficiency with tools such as Articulate Storyline, Adobe Captivate, or Camtasia for developing e-learning modules and multimedia content.
• Project Management Software: Familiarity with tools like Asana, Trello, Jira, Microsoft Project, or Monday.com for planning, executing, and tracking learning projects.
• Collaboration Platforms: Experience with Microsoft Teams, Slack, or similar for team communication and project coordination.

Analytics & Reporting:

• Data Visualization Tools: Proficiency with Tableau, Power BI, or Looker for creating dashboards and reports on learning effectiveness and program performance.
• Spreadsheet Software: Advanced skills in Microsoft Excel or Google Sheets for data analysis, manipulation, and reporting.
• Survey Tools: Experience with tools like SurveyMonkey or Qualtrics for gathering participant feedback.

CRM & Automation:

• While not a direct CRM role, understanding how HRIS (Human Resources Information System) data (e.g., Workday) integrates with learning platforms is beneficial.
• Familiarity with automation tools for streamlining administrative tasks within L&D operations could be advantageous.

📝 Enhancement Note: Proficiency with enterprise-level LMS and powerful data analytics tools is essential for managing and optimizing large-scale learning programs. The ability to integrate learning data with broader HR systems is a significant plus.

👥 Team Culture & Values

Operations Values:

• Excellence & Quality: Commitment to delivering high-quality learning experiences and meticulously designed curriculums.
• Data-Driven: Reliance on data and analytics to inform decisions, measure impact, and drive continuous improvement in L&D operations.
• Collaboration: Strong emphasis on working effectively with cross-functional teams and stakeholders to achieve shared goals.
• Innovation: Encouragement to explore new approaches, technologies, and methodologies in learning and development.
• Accountability: Taking ownership of program outcomes, deadlines, and team performance.
• Customer Focus: Dedication to understanding and meeting the learning needs of employees and business units.

Collaboration Style:

• Proactive Engagement: Actively seeking out stakeholders to understand needs and gather feedback.
• Transparent Communication: Maintaining open and clear communication channels regarding project status, challenges, and successes.
• Partnership Approach: Working alongside business units and HR partners as a strategic ally in talent development.
• Knowledge Sharing: Encouraging team members to share best practices, insights, and learnings to foster collective growth.

📝 Enhancement Note: The culture likely values a blend of operational efficiency and strategic partnership. Team members are expected to be proactive, data-informed, and collaborative, contributing to a high-performing L&D function that supports AIS's overall business strategy.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Priorities: Managing numerous learning programs and projects simultaneously, each with unique stakeholder requirements and deadlines.
• Demonstrating ROI: Quantifying the direct business impact of leadership development programs, which can be complex and require sophisticated measurement strategies.
• Keeping Pace with Evolving Needs: Ensuring learning content and delivery methods remain relevant and effective in a rapidly changing business and technological landscape.
• Stakeholder Alignment: Navigating diverse expectations and priorities from various senior leaders and departments regarding talent development initiatives.
• Team Development: Continuously developing and empowering the program management team to meet increasing demands and foster their own growth.

Learning & Development Opportunities:

• Advanced Program Management Certifications: Opportunities to pursue certifications like PMP (Project Management Professional) or Agile certifications.
• Executive Education Specialization: Deepening expertise in designing and delivering programs specifically for senior leaders and executives.
• Learning Technology Exploration: Gaining hands-on experience with cutting-edge learning technologies and platforms.
• Leadership Development Programs: Participation in internal or external leadership development programs to enhance personal leadership capabilities.
• Industry Best Practices: Attending industry conferences and workshops to stay abreast of the latest trends in L&D and organizational development.

📝 Enhancement Note: This role presents opportunities to tackle complex operational challenges and drive significant impact in talent development, fostering substantial professional growth in leadership, strategic planning, and L&D operations expertise.

💡 Interview Preparation

Strategy Questions:

• "How would you approach designing a leadership development curriculum for a rapidly growing tech company focused on innovation?" Discuss your process from needs analysis to content creation and delivery.
• "Describe a time you had to manage a learning program with significant budget constraints. What were your strategies for delivering impact while optimizing resources?"
• "How do you ensure that learning initiatives are aligned with and directly support an organization's strategic business objectives?"
• "Imagine you need to implement a new learning technology platform. What are the key operational steps you would take to ensure a smooth rollout and high user adoption?"
• "How do you measure the effectiveness and ROI of executive education programs, and what metrics do you prioritize?"

Company & Culture Questions:

• "Based on what you know about AIS, what do you see as the biggest opportunities and challenges for leadership development within the organization?"
• "How do you foster a collaborative and high-performance culture within your team?"
• "Describe your approach to managing and developing direct reports. How do you provide feedback and support their career growth?"
• "How would you handle a situation where a key business stakeholder is resistant to a proposed learning initiative?"

Portfolio Presentation Strategy:

• Start with the 'Why': Briefly explain the business context and the specific learning need your project addressed.
• Detail the 'How': Walk through your process – from needs assessment, curriculum design, program management execution, to evaluation. Highlight operational steps and decisions.
• Showcase the 'What': Present key deliverables, such as sample curriculum modules, program timelines, or stakeholder communication plans.
• Quantify the 'Impact': Use data and metrics to demonstrate the success of your programs. Focus on measurable outcomes like improved skills, behavioral changes, or business results.
• Connect to AIS: Conclude by explaining how your experience and approach align with AIS's goals and culture, and how you can contribute to their success.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong understanding of L&D operational processes, strategic alignment, data-driven decision-making, and effective leadership. Being able to articulate a clear, structured approach to program management and curriculum design, supported by concrete examples from your portfolio, will be crucial.

📌 Application Steps

To apply for this Program Management & Curriculum Design Manager position:

• Submit your application through the provided Workday link.
• Customize Your Resume: Tailor your resume to highlight experience in program management, curriculum design, leadership, and data analysis relevant to the telecommunications or digital services industry. Quantify achievements wherever possible.
• Prepare Your Portfolio: Compile a concise portfolio showcasing 2-3 key projects that demonstrate your expertise in managing learning programs and designing curriculums. Focus on projects with measurable impact and clear operational processes.
• Research AIS: Thoroughly research AIS, its business strategy, values, and recent initiatives. Understand their position as Thailand's leading digital service provider and how the L&D function supports this.
• Practice Your Narrative: Prepare to articulate your career journey, key accomplishments, and your approach to leadership and operational excellence during interviews. Be ready to discuss your portfolio items in detail.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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