Professional UX-Writer 40–60 % (w/m/d)

📍 Job Overview

Job Title: Professional UX-Writer 40–60 % (w/m/d)
Company: bexio ag
Location: Rapperswil-Jona, St. Gallen, Switzerland
Job Type: Part-Time
Category: UX Writing / Content Design
Date Posted: July 30, 2025
Experience Level: 2-5 Years
Remote Status: Hybrid

🚀 Role Summary

• This role focuses on enhancing user experience through meticulously crafted and consistent written content within the product interface.
• You will be instrumental in defining and maintaining the company's product content standards, ensuring clarity, usability, and brand voice across all digital touchpoints.
• Collaboration is key; you will work hand-in-hand with UX designers, researchers, and product managers to translate complex functionalities into simple, intuitive user journeys.
• The position involves direct application of UX writing principles to refine existing content and contribute to new feature development, directly impacting user adoption and satisfaction.

📝 Enhancement Note: While labeled as "UX-Writer," this role strongly aligns with "Content Design" principles, emphasizing the strategic integration of language into the user experience rather than just descriptive writing. The "40-60%" indicates a part-time role, crucial for candidates seeking flexible arrangements. The "w/m/d" designation (Weiblich/Männlich/Divers) signifies inclusivity in hiring.

📈 Primary Responsibilities

• Collaborate closely with UX Designers, UX Researchers, Product Owners, and Product Managers to understand product goals and user needs.
• Develop, document, and maintain comprehensive content style guide guidelines, including voice and tone, glossary, style rules, and typographical conventions.
• Coordinate and manage translations within the company's localization tool, ensuring linguistic accuracy and consistency across different markets.
• Directly contribute to design iterations within Figma, providing content solutions that enhance user interface and overall user experience.
• Craft clear, concise, and user-centered microcopy for features, workflows, error messages, and onboarding sequences.
• Advocate for the user by ensuring all product copy is accessible, inclusive, and aligned with brand identity.
• Participate in user research sessions to gather insights and validate content decisions.
• Review and audit existing product content for consistency, accuracy, and effectiveness.
• Contribute to the continuous improvement of content creation processes and tools.

📝 Enhancement Note: The responsibilities highlight a hands-on role with significant influence over product language. The emphasis on "documentation" and "coordination" suggests a need for strong organizational skills alongside writing prowess. Direct work in Figma implies a need for design tool proficiency beyond typical writing roles.

🎓 Skills & Qualifications

Education:

• A degree in Communications, Design, Linguistics, or a related field is preferred.
• Alternatively, a professional certification in UX Writing or Content Design will be considered.

Experience:

• A minimum of 3 years of professional experience specifically as a UX Writer or in a similar content design role.
• Proven track record of contributing to the development and implementation of content style guides.
• Experience working within agile product development teams.

Required Skills:

• Exceptional German Language Proficiency: Native or near-native fluency in German, with a keen understanding of nuance, style, and professional communication standards.
• Strong English Language Skills: Very good command of English for cross-functional communication and translation coordination.
• UX Writing Expertise: Demonstrated ability to create clear, concise, and user-centered copy for digital interfaces.
• Content Style Guide Development: Experience in defining and documenting voice, tone, glossary, and style guidelines.
• Figma Proficiency: Ability to work directly within Figma for design collaboration and content placement.
• Team-Oriented Approach: Ability to collaborate effectively with cross-functional teams (Design, Product, Engineering).
• Independent Work Ethic: Capacity to manage tasks, prioritize effectively, and work autonomously.
• Translation Coordination: Experience managing localization workflows and coordinating with translation resources.

Preferred Skills:

• Basic Understanding of Accounting: Familiarity with accounting principles and terminology is a significant advantage, given the company's focus.
• UX Research Acumen: Understanding of user research methodologies and how to apply findings to content strategy.
• Information Architecture: Knowledge of how content fits into the overall structure and navigation of a product.
• Accessibility Standards: Familiarity with WCAG guidelines and principles of inclusive design.

📝 Enhancement Note: The experience requirement is specific (3 years UX Writer) and the language requirements (German and English) are critical. The "accounting knowledge" is a strong differentiator and hints at the specific domain the company operates within, suggesting candidates with this background will have a significant edge.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstration of UX Writing Impact: Showcase examples where your UX writing directly improved user experience, task completion rates, or reduced support queries. Quantifiable results are highly valued.
• Content Style Guide Samples: Include examples of style guides, glossaries, or voice and tone documentation you have created or contributed to.
• Microcopy Examples: Provide specific examples of microcopy (button labels, error messages, tooltips, onboarding text) and explain the strategic thinking behind them.
• Figma Integration: If possible, include a case study or screenshots demonstrating how you've integrated content directly into design mockups or prototypes in Figma.
• Localization Workflow: Briefly describe your experience coordinating or managing translations, perhaps with an example of how you ensured consistency across languages.

Process Documentation:

• Evidence of documenting content guidelines, processes, or workflows.
• Ability to articulate your process for researching, writing, reviewing, and implementing UX copy.
• Understanding of how to integrate UX writing into the broader product development lifecycle (e.g., Agile sprints).

📝 Enhancement Note: A strong portfolio is critical for UX Writing roles. Candidates should prepare to showcase their work with a focus on process, impact, and collaboration, especially demonstrating their ability to work with design tools and manage linguistic assets.

💵 Compensation & Benefits

Salary Range: Based on the job description specifying 40-60% (part-time) and the location in Switzerland (Rapperswil-Jona), a competitive salary range for a Professional UX-Writer with 2-5 years of experience would typically fall between CHF 60,000 - CHF 90,000 annually (gross), pro-rated for the part-time percentage. This estimate is based on industry benchmarks for UX writing roles in Switzerland, considering the cost of living and the demand for specialized content skills. For a 40-60% role, this would translate to approximately CHF 24,000 - CHF 54,000 annually.

Benefits:

• Flexible Working Hours: Adapt your schedule to best suit your productivity and work-life balance.
• Flexible Work Location: Choose your ideal work environment when your tasks allow, supporting a hybrid model.
• Fair Salary: Competitive compensation commensurate with your skills and contributions.
• Respectful Work Environment: A culture that values employee contributions and fosters positive interactions.
• Team Events: Regular company-organized events to strengthen team cohesion and camaraderie.
• Work-Life Balance Focus: Initiatives and support for maintaining a healthy equilibrium between professional and personal life.
• Enhanced Pension Plan: bexio contributes a larger portion to your pension fund beyond the standard requirements.
• Individual Choice Program: A tailored selection of benefits to suit your personal needs and life circumstances.
• Mobile Subscription Discounts: Favorable rates on mobile phone plans.

Working Hours: This is a part-time role, specifically between 40% and 60% of a full-time position. This translates to approximately 16-24 hours per week, with flexibility in how these hours are scheduled, subject to team coordination and business needs.

📝 Enhancement Note: The salary estimate is pro-rated for the part-time nature of the role and adjusted for Swiss market rates. The benefits package is comprehensive, with a strong emphasis on flexibility and employee well-being, which are attractive points for candidates seeking part-time or hybrid roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software / Fintech (Business Software for Small Businesses)
Company Size: Over 150 employees, indicating a growing "Scale-Up" environment.
Founded: The company's founding date is not specified, but its growth to over 90,000 customers and 7,000 partners suggests a mature, successful SaaS business.

Team Structure:

• The UX Writer will be part of a product development team, working closely with UX Designers, UX Researchers, Product Owners, and Product Managers.
• This structure implies a highly collaborative, cross-functional environment where UX is central to product strategy.
• Reporting lines are likely within the Product or Design department, with opportunities to interact with marketing and engineering teams.

Methodology:

• Agile Development: The "Scale-Up" environment and cross-functional teams suggest an agile methodology (e.g., Scrum, Kanban) is in place.
• User-Centered Design: The emphasis on UX, research, and collaboration points to a strong user-centered design philosophy.
• Data-Informed Decisions: While not explicitly stated, a successful SaaS company of this size likely uses data analytics to inform product decisions and measure impact.

Company Website: https://bexio.com

📝 Enhancement Note: Understanding bexio's position as a leading business software provider for small enterprises in Switzerland is key. The "Scale-Up" atmosphere suggests a dynamic, fast-paced environment with opportunities for impact and growth, but also potentially evolving processes.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a "Professional" UX-Writer, typically indicating a mid-level position. It requires specialized skills and a degree of autonomy in executing tasks, but perhaps not yet full strategic ownership of the entire content domain.

Reporting Structure: You will likely report to a Head of UX, Design Lead, or Product Manager. The role emphasizes close collaboration with multiple stakeholders across Product, Design, and potentially Marketing.

Operations Impact: As a UX Writer, your primary impact is on user experience, product usability, and customer satisfaction. By crafting clear and effective copy, you directly contribute to:

• Increased user adoption and retention.
• Reduced friction in user journeys.
• Lowered support costs through clear in-product guidance.
• Strengthened brand perception and trust.
• Improved conversion rates for key user actions.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas of UX writing, such as localization, accessibility, or complex technical documentation.
• Content Strategy Leadership: Progress to a Content Strategist or Lead UX Writer role, taking ownership of the overall content vision and strategy for product areas.
• Cross-Functional Skills: Develop broader product management or UX design skills through close collaboration.
• Industry Expertise: Become a subject matter expert in accounting software and the needs of small businesses.
• Mentorship: Potentially mentor junior writers or contribute to internal training programs.

📝 Enhancement Note: The growth path here is primarily within UX Writing and Content Design specializations, with potential to move into broader content strategy or product management roles within the company. The "Scale-Up" environment often provides more opportunities for rapid advancement than larger, more established corporations.

🌐 Work Environment

Office Type: The job description mentions choosing the "ideal work location whenever possible," indicating a hybrid work model with some office presence required for collaboration.

Office Location(s): The primary location is Rapperswil-Jona, Switzerland. The company may have other offices, but this is the specified location for this role.

Workspace Context:

• Collaborative Hub: The office likely serves as a central point for team meetings, workshops, and collaborative design sessions.
• Modern Tooling: Expect access to modern design and collaboration tools, including Figma and potentially other project management and communication platforms.
• Team Interaction: Opportunities for in-person interaction with UX designers, product managers, and other team members to foster strong working relationships.

Work Schedule: The role is part-time (40-60%), with flexible working hours. This allows for personal management of the workday, provided core collaboration times are met. The company culture emphasizes "Work smart" and work-life balance, suggesting a supportive environment for flexible scheduling.

📝 Enhancement Note: The hybrid nature of the role is a key selling point. Candidates should expect a mix of remote work and in-office collaboration, designed to balance flexibility with the benefits of in-person teamwork.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A recruiter or hiring manager will review your application and resume, looking for alignment with the core requirements (UX writing experience, language skills, Figma).
2. Portfolio Review & Initial Interview: If shortlisted, you will likely be asked to share your portfolio. This will be followed by an interview focusing on your experience, approach to UX writing, and understanding of content style guides.
3. Skills Assessment / Case Study: You may be given a small task or asked to present a case study from your portfolio that demonstrates your UX writing skills, problem-solving abilities, and how you've handled specific challenges (e.g., refining complex instructions, defining voice and tone).
4. Team/Cross-functional Interviews: Interviews with potential colleagues (e.g., a UX Designer, Product Owner) to assess cultural fit, collaboration style, and how you handle cross-functional communication.
5. Final Interview: A discussion with a senior leader to cover overall fit, career aspirations, and final decision-making.

Portfolio Review Tips:

• Focus on Impact: For each project, clearly articulate the problem you solved, your role, your process, and the measurable impact of your work. Use metrics where possible (e.g., "improved form completion by X%").
• Showcase Process: Detail your approach to understanding user needs, collaborating with designers, developing content, and iterating based on feedback.
• Highlight Style Guide Work: Explicitly show examples of style guides, voice/tone documents, or glossaries you've created.
• Demonstrate Figma Skills: If possible, include annotated screenshots or a brief walkthrough of how you've worked within Figma to place and refine copy in designs.
• Context is Key: For each piece, explain the context – what was the user goal? What were the constraints?
• Tailor to bexio: Research bexio's current product and messaging. If you have examples that align with their industry (SaaS, business software for SMEs), highlight them.

Challenge Preparation:

• Anticipate UX Writing Tasks: Be prepared for tasks that involve writing microcopy, crafting error messages, or refining UI text for clarity and conciseness.
• Voice & Tone Exercises: Practice articulating a brand's voice and tone and applying it consistently.
• Problem-Solving: Think about how you would approach improving confusing or unclear product copy.
• Collaboration Scenarios: Be ready to discuss how you collaborate with designers and product managers, and how you handle differing opinions on copy.

📝 Enhancement Note: The interview process is structured to assess both technical UX writing skills and collaborative/cultural fit. A strong, well-prepared portfolio is paramount, and candidates should be ready to articulate their process and impact beyond just presenting finished work.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for direct collaboration on designs and content integration. Proficiency is a must.
• Content Management System (CMS) / Localization Tools: The job mentions coordinating translations in a "localization tool." While specific tools aren't named, familiarity with platforms like Lokalise, Phrase, or similar translation management systems would be beneficial.
• Project Management Software: Tools like Jira, Asana, or Trello are likely used for sprint planning, task tracking, and workflow management within agile teams.
• Communication Platforms: Slack, Microsoft Teams, or similar for daily team communication and collaboration.

Analytics & Reporting:

• Product Analytics Tools: While not a primary responsibility, familiarity with tools like Google Analytics, Mixpanel, or Amplitude can help UX Writers understand user behavior and measure the impact of their content.
• User Feedback Platforms: Tools for collecting user feedback (e.g., surveys, in-app feedback widgets) can inform content decisions.

CRM & Automation:

• CRM (e.g., Salesforce, HubSpot): While not directly used by UX writers, understanding how customer data is managed can provide context for user journeys.
• Internal Documentation Tools: Confluence or similar for maintaining style guides and process documentation.

📝 Enhancement Note: Figma is highlighted as a critical tool for direct collaboration. Candidates should be comfortable with this platform. The mention of a "localization tool" is vague but implies a need to understand how content is managed for international markets.

👥 Team Culture & Values

Operations Values:

• Making Small Businesses More Successful: This is the core mission. All work should align with empowering SMEs.
• Efficiency & Quality: The company values high-quality, efficient software solutions, which translates to a need for clear, effective, and well-documented UX writing.
• Teamwork & Collaboration: Explicitly stated values include respecting colleagues and working together effectively.
• Personal Development: Providing space for employees to grow personally and professionally in a positive environment.
• Respect & Simplicity: An approachable and uncomplicated way of interacting with each other.

Collaboration Style:

• Cross-Functional Integration: The UX writer is expected to work closely with diverse teams (Design, Product, Management), requiring strong communication and interpersonal skills.
• Open Dialogue: The culture appears to encourage open discussion and feedback, essential for refining content.
• Shared Ownership: While specialized, the role contributes to a larger product vision, fostering a sense of shared responsibility for the user experience.

📝 Enhancement Note: The company culture emphasizes a strong mission-driven approach focused on empowering small businesses, combined with values of collaboration, respect, and continuous improvement. Candidates should demonstrate alignment with these principles.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Part-Time with Collaboration: Effectively contributing to a fast-paced, collaborative environment while working only 40-60% of the time requires excellent time management and proactive communication.
• Defining and Enforcing Standards: Establishing and maintaining a consistent content style guide across a growing product can be challenging, requiring strong advocacy and documentation skills.
• Integrating Accounting Nuances: Translating potentially complex accounting concepts into simple, user-friendly language for a diverse SME audience.
• Evolving Product Landscape: Keeping up with product updates and new feature development while ensuring content remains consistent and relevant.

Learning & Development Opportunities:

• Deepen Accounting Domain Knowledge: Gain expertise in the financial software sector and the specific needs of small businesses.
• Advanced UX Writing Techniques: Refine skills in areas like accessibility, localization strategy, and performance copy.
• Content Strategy Development: Grow into a more strategic role, influencing the overall content roadmap and information architecture.
• Tool Proficiency: Become an expert in bexio's specific suite of product and collaboration tools.
• Industry Best Practices: Stay updated on the latest trends in UX writing, content design, and SaaS product development.

📝 Enhancement Note: The primary challenges revolve around managing a part-time role within a dynamic team and mastering the specific domain of accounting software. Growth opportunities are excellent for specializing and potentially moving into broader content strategy roles.

💡 Interview Preparation

Strategy Questions:

• "How would you approach developing a content style guide for a product like bexio, considering its target audience of small business owners?" (Focus on process, audience, key elements like voice/tone, glossary).
• "Describe a time you collaborated with a UX designer or product manager on a feature. What was your contribution, and how did you handle any disagreements?" (Highlight communication, compromise, user advocacy).
• "Imagine a user encounters an error message related to a financial transaction. How would you craft that message to be both informative and reassuring?" (Demonstrate problem-solving, clarity, empathy, and accounting context awareness).

Company & Culture Questions:

• "What appeals to you about bexio's mission to make small businesses more successful?" (Show genuine interest in the company's purpose).
• "How do you see yourself contributing to our team-first culture?" (Discuss collaboration, proactive communication, and support for colleagues).
• "How would you measure the success of your UX writing efforts within our product?" (Think about metrics like task completion, user satisfaction, reduced support tickets, engagement with help text).

Portfolio Presentation Strategy:

• Storytelling: For each case study, tell a clear story: the problem, your solution, your process, and the outcome.
• Visual Aids: Use screenshots, mockups, and annotations to show your work in context. Clearly highlight the copy you wrote.
• Quantify Impact: Whenever possible, use data or user feedback to demonstrate the effectiveness of your writing.
• Process Clarity: Explain your thought process – why you chose certain words, how you collaborated, and how you iterated.
• Figma Integration: If you have Figma work, be ready to demonstrate how you placed and refined content within the design itself.

📝 Enhancement Note: Preparation should focus on showcasing a blend of technical UX writing skills, domain understanding (accounting), collaborative abilities, and a clear, impact-driven portfolio. Be ready to discuss your process and how you'd apply it to bexio's specific context.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on join.com.
• Tailor Your Resume: Highlight your UX writing experience, specific skills (Figma, style guide development, localization), and any experience with business software or accounting. Quantify achievements where possible.
• Prepare Your Portfolio: Ensure your portfolio is polished, showcases relevant UX writing projects, and clearly articulates your process and impact. Be ready to present specific examples related to UI copy, microcopy, and style guide development.
• Research bexio: Understand their product, target audience (small businesses), and company values. This will help you tailor your application and interview responses.
• Practice Your Pitch: Be ready to articulate why you are a great fit for this part-time UX writing role and how your skills align with bexio's mission.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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