Product UX/UI Designer - Onboarding

📍 Job Overview

Job Title: Product UX/UI Designer - Onboarding Company: Worldpay Location: London, United Kingdom Job Type: Full-Time Category: Product Design / User Experience Date Posted: December 3, 2025 Experience Level: Mid-Senior Level (5-10 Years) Remote Status: Hybrid

🚀 Role Summary

• Spearhead the end-to-end user experience (UX) and user interface (UI) design process for critical digital onboarding experiences within Worldpay's leading platforms.
• Drive user-centric product design initiatives aimed at enhancing business metrics and customer satisfaction in the payments industry.
• Translate complex user needs and business requirements into intuitive product specifications, information architecture, and seamless user flows.
• Champion a deep understanding of user psychology and behavior to inform design decisions and create impactful, engaging digital products.

📝 Enhancement Note: While the role title specifies "Product UX/UI Designer - Onboarding," the description indicates a broader ownership of "one of Worldpay’s leading digital experiences," suggesting the onboarding focus might be a primary area but not the sole domain. The emphasis on "end-to-end research and design process" points to a strategic, autonomous role.

📈 Primary Responsibilities

• Conduct comprehensive user research and domain analysis to establish deep expertise in target customer segments and their onboarding journeys.
• Develop and champion detailed user personas, journey maps, and user stories to ensure all design decisions are grounded in user needs and business objectives.
• Define and own the product specification, information architecture, and user flows, creating intuitive and efficient digital pathways for users.
• Design and iterate on UX hypotheses through the creation of rapid prototypes and conduct usability testing using platforms like UserTesting.com to validate design effectiveness.
• Deliver high-fidelity UI visual designs, including transitions and animations, ensuring aesthetic harmony with the Worldpay brand guidelines and a best-in-class standard.
• Collaborate closely with engineering teams throughout the Agile/Scrum development lifecycle, providing design support, conducting build reviews, and ensuring the final product accurately reflects design intent.
• Evangelize and instill UX thinking and best practices within a large organizational structure, fostering a culture of user-centricity.

📝 Enhancement Note: The responsibilities highlight a full-stack design approach, covering research, strategy, wireframing, prototyping, visual design, and developer collaboration. The expectation to "own the end-to-end process" indicates a high degree of autonomy and accountability.

🎓 Skills & Qualifications

Education:

• A Product/UX/UI/Industrial Design education is considered a strong advantage, indicating a formal understanding of design principles and methodologies.

Experience:

• A minimum of 5 years of dedicated UX/UI design experience is mandatory.
• Demonstrable experience in designing high-quality web and mobile products, portals, or websites is essential.
• Proven track record of improving business metrics through user-centric product design.
• Experience working within an Agile/Scrum development environment.

Required Skills:

• Expert-level proficiency in Figma for all aspects of design, prototyping, and collaboration.
• Robust skills in user research methodologies and usability testing.
• Strong understanding of information architecture, user flows, and interaction design principles.
• Proficiency in creating compelling UI visual designs, including transitions and animations.
• Experience collaborating with engineering teams in an Agile/Scrum framework.

Preferred Skills:

• Experience in B2B or B2B2C product design environments.
• Specific background in crafting sign-in and concierge experiences.
• Cross-platform design expertise (Native iOS, Android, Web apps).
• Prior experience within the payments or financial product sector.
• Experience in evangelizing and embedding UX thinking within a large organization.
• Proficiency with design systems.
• A strong interest and understanding of human psychology.
• Knowledge and appreciation of existing and emerging technologies relevant to digital product design.

📝 Enhancement Note: The requirement for "expert level Figma skills" is a critical technical qualification. The preference for B2B/B2B2C and payments experience directly aligns with Worldpay's industry, suggesting candidates with this background will have a significant advantage.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase at least 2-3 comprehensive case studies demonstrating a full-cycle UX/UI design process from research to final delivery.
• Each case study should clearly articulate the problem, your role, the design process undertaken, key decisions made, and the final solution.
• Demonstrate proficiency in Figma, providing examples of wireframes, user flows, interactive prototypes, and high-fidelity visual designs.
• Quantify the impact of your design work on business metrics (e.g., conversion rates, task completion times, user satisfaction scores) with clear data and analysis.
• Include examples of user research methodologies employed and how insights were integrated into the design.

Process Documentation:

• Illustrate your approach to defining product specifications and information architecture.
• Provide examples of how you have mapped user flows and designed intuitive navigation systems.
• Show evidence of iterative design and usability testing processes, including how feedback was incorporated.
• Demonstrate experience in collaborating with engineering teams, including how design handoff and QA processes were managed.

📝 Enhancement Note: A strong portfolio is crucial for this role, serving as the primary evidence of the candidate's ability to manage the end-to-end design process and deliver measurable business impact. Emphasize case studies that highlight problem-solving, user advocacy, and tangible results.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: £55,000 - £80,000 per annum.
• Methodology: This estimate is based on industry benchmarks for a Product UX/UI Designer with 5-10 years of experience in London, UK, within the FinTech/Payments sector. Factors considered include the cost of living in London, the specific skill set required (expert Figma, Agile, B2B experience), and the strategic nature of the role at a company like Worldpay. This range is subject to variation based on the candidate's specific qualifications, experience, and internal Worldpay compensation bands.

Benefits:

• Competitive salary and comprehensive benefits package.
• Access to a variety of career development tools, resources, and professional growth opportunities.
• The chance to work on impactful projects addressing significant challenges within the global payments industry.
• Opportunities to support charities and contribute to community initiatives.

Working Hours:

• Standard full-time position, likely aligning with typical office hours in London (e.g., 9:00 AM to 5:30 PM GMT, Monday to Friday).
• The role is designated as Hybrid, allowing for a balance between on-site collaboration and remote work, providing flexibility.

📝 Enhancement Note: The salary range is an estimate for London, UK, for a mid-to-senior level UX/UI Designer. Worldpay is a large, established financial services company, suggesting a competitive benefits package is likely.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Technology (FinTech) / Payments Processing. Worldpay is a global leader in payment processing, operating in a highly dynamic and competitive sector driven by technological innovation and evolving customer expectations. Company Size: Worldpay is a large enterprise, part of FIS (Fidelity National Information Services), indicating a significant global presence and extensive resources. This size often means structured processes but also opportunities for impact across broad user bases. Founded: Worldpay has a long history in the payments industry, evolving through various acquisitions and mergers, bringing a wealth of experience and market understanding. This history suggests a company that values stability and innovation.

Team Structure:

• The UX/UI Design team is described as "small but growing," suggesting a dynamic environment where individual contributions are highly visible and impactful.
• Reporting structure likely involves a Design Lead or Head of UX/UI, with designers working on specific product lines or customer journeys.
• Cross-functional collaboration is paramount, with designers working closely with Product Managers, Engineers, Researchers, and Marketing teams to deliver integrated digital experiences.

Methodology:

• Emphasis on a user-centric approach to problem-solving, prioritizing customer needs.
• Adherence to Agile/Scrum methodologies for iterative development and rapid deployment.
• Data-driven decision-making, utilizing research, analytics, and user testing to inform design choices and measure impact.
• Focus on creating "best-in-class" digital experiences that align with Worldpay's brand and strategic goals.

Company Website: https://www.worldpay.com/

📝 Enhancement Note: Worldpay's position as a major player in the payments industry implies a focus on reliability, security, and scalability in its digital products. The "small but growing" UX/UI team suggests an opportunity for individuals to shape the team's direction and processes.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a mid-to-senior level, requiring significant autonomy and end-to-end ownership of design projects. It’s a key individual contributor role with the potential to influence product strategy and design standards. Reporting Structure: The designer will likely report to a UX/UI Design Manager or Lead, collaborating closely with Product Management and Engineering counterparts. The hybrid nature suggests opportunities for both focused individual work and collaborative team sessions. Operations Impact: The designer's work will directly impact key business metrics such as conversion rates, customer adoption of digital platforms, user satisfaction, and operational efficiency through streamlined onboarding processes. This role is critical in shaping the customer's first impression and ongoing engagement with Worldpay's digital services.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas of UX/UI design, such as complex B2B onboarding flows, payments industry UX, or advanced prototyping techniques.
• Leadership: Potential to grow into a Senior Designer role, mentoring junior team members, leading design initiatives, or contributing to the development of design systems and standards.
• Cross-functional Exposure: Gain broader experience by working across different product areas or collaborating with various business units within Worldpay/FIS.
• Industry Expertise: Develop specialized knowledge in the FinTech and payments sector, becoming a go-to expert for user experience in this domain.

📝 Enhancement Note: The "small but growing" team aspect suggests that exceptional performance could lead to accelerated career progression and increased responsibility, potentially influencing the team's growth trajectory and strategic direction.

🌐 Work Environment

Office Type: The role is designated as Hybrid, indicating a blend of remote work and in-office presence. The primary office location is London, UK, at 25 Walbrook. Office Location(s): London, United Kingdom (25 Walbrook, FL5&6). This central London location provides access to a vibrant professional ecosystem.

Workspace Context:

• Collaborative Environment: The hybrid model necessitates effective collaboration tools and practices. Expect a mix of virtual meetings, digital whiteboarding, and in-person design sprints or workshops.
• Tools and Technology: Access to industry-standard design software (Figma), user testing platforms, and project management tools will be essential. The company likely provides necessary hardware and software licenses.
• Team Interaction: Opportunities for direct interaction with design peers, product managers, and engineers will be structured through team meetings, design reviews, and cross-functional project work.

Work Schedule:

• Standard full-time working hours, with flexibility typically offered within hybrid arrangements. The focus will be on delivering high-quality work and meeting project deadlines rather than strict adherence to a 9-to-5 schedule, common in design roles.

📝 Enhancement Note: The hybrid nature of the role requires strong self-discipline, excellent communication skills, and proficiency in remote collaboration tools. Candidates should be prepared to articulate how they maintain productivity and collaboration in a hybrid setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications, focusing on resume and portfolio relevance.
• Portfolio Review & Discussion: Candidates will likely present their portfolio, discussing key projects, their design process, problem-solving approaches, and the impact of their work. Expect in-depth questions about specific case studies.
• Design Challenge/Exercise: Candidates may be given a take-home assignment or a live design exercise to assess their problem-solving skills, design thinking, and proficiency with tools like Figma. This might involve analyzing an existing flow or designing a new feature.
• Team/Stakeholder Interviews: Interviews with potential colleagues (other designers, product managers, engineers) to assess cultural fit, collaboration style, and technical expertise.
• Final Interview: A concluding interview, potentially with senior leadership, to discuss overall fit, career aspirations, and strategic alignment.

Portfolio Review Tips:

• Curate Strategically: Select 3-4 of your strongest, most relevant projects that showcase end-to-end design thinking, particularly in B2B, onboarding, or complex digital product contexts.
• Tell a Story: For each project, clearly articulate the problem, your specific role and contributions, the design process (research, ideation, iteration, testing), key decisions, and quantifiable outcomes. Use visuals effectively.
• Highlight Process: Demonstrate your Figma proficiency through interactive prototypes, detailed wireframes, user flows, and polished UI designs. Show your iterative process and how user feedback influenced your designs.
• Quantify Impact: Whenever possible, use data to demonstrate the success of your designs (e.g., "increased conversion by X%," "reduced task completion time by Y seconds").
• Tailor to Worldpay: If possible, subtly tailor examples to align with the payments industry or complex digital platforms, showcasing an understanding of the domain.

Challenge Preparation:

• Understand the Brief: Carefully analyze any design challenge prompt, identifying key constraints, objectives, and target users.
• Structure Your Approach: Outline your thought process, from initial assumptions and research questions to design solutions and rationale.
• Focus on Process: Even if time is limited, articulate your intended process for tackling the challenge, demonstrating your design thinking methodology.
• Prepare for Q&A: Anticipate questions about your design choices, trade-offs, and how you would validate your solution.

📝 Enhancement Note: The emphasis on "end-to-end research and design process" and "improving business metrics" means the interview process will likely heavily scrutinize the candidate's portfolio for evidence of strategic thinking, user advocacy, and measurable results.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Explicitly mentioned as a required expert-level skill. This will be the primary tool for wireframing, prototyping, UI design, and potentially design system management.
• UserTesting.com (or similar): Utilized for validating design and usability hypotheses through remote user testing.
• Prototyping Tools: While Figma offers robust prototyping, experience with other tools (e.g., InVision, Adobe XD) might be beneficial, though Figma expertise is paramount.

Analytics & Reporting:

• Familiarity with web and product analytics tools (e.g., Google Analytics, Adobe Analytics, Mixpanel) is beneficial for understanding user behavior and measuring design impact.
• Experience interpreting data to inform design decisions is key.

CRM & Automation:

• While not explicitly stated as a direct requirement for the designer, understanding how CRM systems (e.g., Salesforce) and customer data platforms influence user journeys and onboarding can be advantageous, especially in a B2B context.

📝 Enhancement Note: Proficiency in Figma is non-negotiable. The ability to leverage user testing platforms and interpret data from analytics tools will be crucial for demonstrating the impact of design work.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value, ensuring that customer needs and experiences are at the forefront of all design decisions.
• Collaboration: Strong emphasis on working effectively with cross-functional teams (Product, Engineering, Marketing) to achieve shared goals.
• Innovation & Creativity: Encouraging new ideas and creative problem-solving to deliver "best-in-class" experiences.
• Data-Driven Approach: Utilizing research, analytics, and testing to validate hypotheses and measure the effectiveness of designs.
• Excellence: Striving for high standards in design quality, execution, and impact on business metrics.

Collaboration Style:

• Agile & Iterative: Working within Agile/Scrum frameworks means a collaborative, iterative approach to design and development.
• Cross-Functional Partnership: Close working relationships with Product Managers to understand requirements and Engineers to ensure feasibility and quality implementation.
• Open Communication: Encouraging feedback exchange during design reviews, sprint planning, and daily stand-ups.
• Evangelizing UX: A willingness to advocate for UX principles and best practices across the wider organization.

📝 Enhancement Note: The "small but growing" team implies a culture that values proactivity, adaptability, and a strong sense of ownership. Candidates who can demonstrate a collaborative spirit and a passion for user advocacy will likely thrive.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating a Large Organization: Instilling and maintaining UX thinking across different departments within a large, established company like Worldpay.
• Balancing User Needs with Business Goals: Effectively integrating user needs with complex business requirements and technical constraints in the payments industry.
• Designing for Diverse Audiences: Creating intuitive onboarding experiences for a range of B2B/B2B2C customers with varying technical aptitudes.
• Keeping Pace with Technology: Staying current with emerging technologies and design trends to ensure Worldpay's digital products remain competitive and innovative.

Learning & Development Opportunities:

• Specialized Training: Access to internal and external training on advanced UX/UI techniques, specific design tools, or industry best practices.
• Industry Exposure: Working within the dynamic FinTech and payments sector provides deep learning opportunities about financial products and online transaction ecosystems.
• Mentorship: Potential to receive mentorship from senior designers or product leaders, and to mentor junior team members as the team grows.
• Conferences & Events: Opportunities to attend industry conferences and events to stay abreast of the latest trends and network with peers.

📝 Enhancement Note: The challenges presented offer significant opportunities for professional growth, particularly for designers eager to make a tangible impact within a complex, regulated industry.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting user needs with business requirements. How did you approach it, and what was the outcome?" (Focus on your process, decision-making, and ability to find win-win solutions.)
• "How do you approach designing an onboarding experience for a complex B2B product? Walk us through your process." (Demonstrate your structured approach, research methods, and iterative design.)
• "Tell us about a project where your design significantly improved a key business metric. What was the metric, how did you track it, and what was the impact?" (Quantify your success and highlight your understanding of business objectives.)

Company & Culture Questions:

• "Why are you interested in Worldpay and the FinTech/payments industry?" (Show genuine interest and understanding of the company's domain.)
• "How do you advocate for user needs within a team or organization?" (Highlight your ability to communicate, influence, and champion the user.)
• "Describe your experience working in an Agile/Scrum environment. How do you collaborate with engineers and product managers?" (Emphasize teamwork, communication, and adaptability.)

Portfolio Presentation Strategy:

• Structure Each Case Study: Problem -> Your Role -> Process (Research, Ideation, Design, Testing) -> Solution -> Outcome (Quantified Impact).
• Show, Don't Just Tell: Use visuals extensively – user flows, wireframes, interactive prototypes (live demo if possible), final UI screens.
• Articulate Decisions: Be ready to explain why you made specific design choices. What were the trade-offs? What alternatives did you consider?
• Focus on Impact: Clearly state the measurable results of your work. If exact numbers aren't available, discuss the intended impact and how it would be measured.
• Be Ready for Figma Deep Dives: Expect questions about your Figma workflow, component usage, and prototyping techniques.

📝 Enhancement Note: Prepare to discuss your experience with Figma in detail and to articulate how your design decisions directly contribute to business objectives, particularly in the context of onboarding and user adoption within financial services.

📌 Application Steps

To apply for this Product UX/UI Designer position:

• Submit your application through the Worldpay careers portal via the provided URL.
• Curate Your Portfolio: Select 3-4 of your strongest case studies that best demonstrate your end-to-end UX/UI design process, focusing on projects with measurable impact, ideally in B2B or complex digital product environments. Ensure your Figma expertise is clearly showcased.
• Tailor Your Resume: Highlight your 5+ years of UX/UI design experience, specific skills in Figma, Agile methodologies, and any relevant experience in payments, B2B, or onboarding design. Use keywords from the job description.
• Prepare Your Presentation: Practice walking through your portfolio case studies, clearly articulating your role, process, decisions, and the quantifiable outcomes of your work. Be ready to discuss your approach to user research and collaboration.
• Research Worldpay: Understand Worldpay's business, its position in the payments industry, and its customer base. Consider how your design philosophy aligns with their goals of creating leading digital experiences.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions. Worldpay is a major player in financial technology, so demonstrating an understanding of this sector and its user needs will be beneficial.