Product Manager (UX)

📍 Job Overview

Job Title: Product Manager (UX)
Company: eBay
Location: Seoul, South Korea
Job Type: FULL_TIME
Category: Product Management / UX Operations
Date Posted: 2025-08-27
Experience Level: Senior (10+ years)
Remote Status: On-site

🚀 Role Summary

• Lead end-to-end product lifecycle management for Qoo10.jp, focusing on enhancing customer experience through data-driven product strategies and user-centric design.
• Drive the planning, development, and launch of new features and services, specifically targeting Gen-Z customers interested in K-Culture trends (K-Beauty, K-Pop).
• Foster cross-functional collaboration with sales, marketing, and engineering teams to align on complex requirements and ensure successful platform integration and user adoption.
• Act as a technical advisor and mentor to junior team members, guiding them on product direction, problem-solving, and solution development.
• Utilize advanced analytics and user research to identify opportunities for service optimization and innovation within the fast-growing Japanese e-commerce market.

📝 Enhancement Note: This role is for a senior Product Manager with a strong emphasis on UX, specifically within the e-commerce sector and targeting a niche demographic (Gen-Z) with specific cultural interests (K-Culture). The position requires a blend of strategic product leadership, hands-on data analysis, and team mentorship, indicating a significant impact on the Qoo10.jp platform's growth and user engagement. The "Tech advisor" and "mentoring" aspects suggest a lead or principal-level contribution within the product team.

📈 Primary Responsibilities

• Define product vision, strategy, and roadmap for Qoo10.jp, aligning with market trends and business objectives, particularly for the Japanese Gen-Z demographic.
• Conduct in-depth market research and competitive analysis to identify user needs, pain points, and opportunities for product differentiation and innovation.
• Translate user insights and business requirements into detailed product specifications, user stories, and wireframes for development teams.
• Oversee the entire product development lifecycle, from ideation and feature prioritization to launch, iteration, and ongoing performance monitoring.
• Employ data analysis techniques, including Google Analytics (GA) and A/B testing, to measure product performance, identify areas for improvement, and validate hypotheses.
• Collaborate closely with engineering, design, marketing, sales, and operations teams to ensure seamless product development, launch, and post-launch support.
• Develop and maintain strong relationships with key stakeholders across the organization to gather feedback, manage expectations, and ensure alignment on product strategy.
• Mentor and guide junior product managers and team members, providing technical expertise and strategic direction to foster their professional growth.
• Champion user-centric design principles throughout the product development process, ensuring an intuitive and engaging customer experience.
• Explore and integrate AI/Machine Learning capabilities to enhance product efficiency, personalize user experiences, and drive business outcomes.

📝 Enhancement Note: Responsibilities highlight a dual focus on strategic product leadership and operational excellence within the e-commerce domain. The emphasis on K-Culture projects and the Japanese Gen-Z market suggests a need for cultural understanding and market-specific product strategies. The mentoring aspect further elevates the role beyond a standard Product Manager to a more senior or lead capacity.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in Computer Science, Engineering, Business, Marketing, or a related field is typically expected for Product Management roles. A Master's degree or MBA may be advantageous.
Experience: Minimum of 7 years of progressive experience in Product Management or Product Owner roles within e-commerce platforms or similar IT-intensive industries. Proven track record of leading product development end-to-end.

Required Skills:

• Product Management Expertise: Demonstrated ability to define product strategy, roadmaps, and requirements, managing the full product lifecycle from conception to launch and iteration.
• User Experience (UX) Focus: Deep understanding of UX principles, user-centered design methodologies, and the ability to translate user needs into intuitive product features.
• Data Analysis & Interpretation: Proficiency in using data analytics tools (e.g., Google Analytics) and methodologies (e.g., A/B testing) to derive actionable insights, make informed decisions, and measure product success.
• E-commerce Platform Knowledge: Significant experience working with e-commerce platforms, understanding their unique challenges, opportunities, and operational dynamics.
• Cross-functional Collaboration: Excellent communication and interpersonal skills to effectively collaborate with diverse teams, including engineering, marketing, sales, and design.
• Problem-Solving & Critical Thinking: Strong analytical and problem-solving skills to identify and address complex product challenges and user pain points.
• Technical Aptitude & Mentorship: Possess a strong technical understanding to guide development teams and the ability to mentor junior team members, providing technical solutions and career guidance.
• Stakeholder Management: Proven ability to manage and align stakeholders with varying interests and priorities.

Preferred Skills:

• Japanese E-commerce Market Experience: Prior experience in planning and launching products within the Japanese e-commerce landscape.
• AI/Machine Learning Integration: Experience with AI/ML-driven product enhancements, personalization, or efficiency improvements.
• K-Culture Market Insight: Familiarity with and understanding of the K-Culture market (K-Beauty, K-Pop) and its appeal to Gen-Z consumers.
• Agile/Scrum Methodologies: Proficiency in Agile development frameworks and practices.
• Global Product Management: Experience managing products in international markets.

📝 Enhancement Note: The requirement for 7+ years of experience, coupled with mentoring and technical advisory roles, strongly indicates a senior or lead Product Manager position. The emphasis on specific tools like Google Analytics and A/B testing, along with AI/ML, suggests a data-driven and technically proficient candidate is sought.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• End-to-End Product Case Studies: Detailed documentation of at least 2-3 past product initiatives, showcasing the entire lifecycle from initial problem identification and user research to strategy definition, execution, launch, and post-launch iteration.
• Problem Definition & Solutioning: Clear articulation of the problems addressed by your products, the proposed solutions, and the rationale behind key product decisions, emphasizing user needs and business objectives.
• Data-Driven Impact: Evidence of how data analysis (e.g., GA metrics, A/B test results) informed product decisions and led to measurable improvements in user engagement, conversion rates, or other key performance indicators.
• Cross-functional Collaboration Examples: Demonstrations of how you collaborated with engineering, design, marketing, sales, and other teams to achieve product goals, including handling conflicting requirements and driving consensus.
• UX/UI Enhancement Focus: Examples of features or products where you significantly improved the user experience, showcasing wireframes, user flows, or design iterations.
• Mentorship/Technical Guidance: While not explicitly a portfolio item, be prepared to discuss instances where you provided technical guidance or mentorship to team members.

Process Documentation:

• Product Strategy & Roadmap: Documentation outlining how product strategies are developed, communicated, and updated, and how roadmaps are created and prioritized.
• User Research & Requirements Gathering: Examples of processes used to gather user feedback, conduct market research, and translate these into actionable product requirements.
• Agile Development Workflow: Description of your experience with Agile methodologies, including sprint planning, backlog grooming, and release management.
• Performance Monitoring & Iteration: Documentation of how product performance is tracked, analyzed, and used to inform ongoing product improvements and future iterations.

📝 Enhancement Note: The explicit requirement for a portfolio and detailed instructions on its content emphasize the need for candidates to showcase tangible achievements, data-driven decision-making, and a deep understanding of the product development process, particularly from a UX and e-commerce perspective. The focus on "process" within the portfolio suggests an interest in how candidates structure their work and drive efficiency.

💵 Compensation & Benefits

Salary Range: For a Senior Product Manager (10+ years experience) in Seoul, South Korea, with specialized e-commerce and UX skills, the estimated annual salary range is approximately ₩90,000,000 to ₩140,000,000 (KRW), which is roughly $65,000 - $100,000 USD. This range can vary based on the candidate's specific experience, skills, and negotiation.

Benefits:

• Comprehensive Health Coverage: Medical, dental, and vision insurance plans.
• Retirement Savings Plan: Contributions to a national pension scheme and potentially a company-sponsored retirement plan.
• Paid Time Off: Generous annual leave, sick leave, and public holidays.
• Performance Bonuses: Potential for annual bonuses based on individual and company performance.
• Stock Options/Equity: Possibility of stock grants or options as part of the compensation package, common in tech companies.
• Professional Development: Opportunities for training, certifications, conference attendance, and continuous learning in product management and e-commerce.
• Employee Discounts: Access to eBay's services and products.
• Commuting Support: Potential subsidies or support for transportation to the office.

Working Hours: The standard full-time working hours are typically around 40 hours per week, with flexibility often provided. However, given the on-site requirement and the nature of product management, extended hours may be necessary during critical project phases or product launches.

📝 Enhancement Note: Salary is estimated based on current market data for senior product management roles in Seoul, South Korea, considering the e-commerce industry and the specific requirements of the role. Benefits are standard for a large multinational tech company like eBay.

🎯 Team & Company Context

🏢 Company Culture

Industry: E-commerce / Online Marketplace. eBay operates as a global leader in online retail, connecting buyers and sellers through its vast marketplace.
Company Size: eBay is a large, established multinational corporation. While specific employee numbers fluctuate, it generally employs tens of thousands of people globally. This size offers opportunities for diverse career paths and exposure to large-scale operations.
Founded: eBay was founded in 1995, giving it a long history and significant experience in the evolving e-commerce landscape. This longevity suggests a stable yet innovative company culture.

Team Structure:

• The Product Management team at eBay is likely structured to support various product verticals and initiatives. This specific role sits within the Qoo10.jp team, focusing on the Japanese market.
• The Product Manager will report to a senior product leader, such as a Director or VP of Product, and will work closely with engineering leads, UX designers, marketing managers, and sales representatives.
• Cross-functional collaboration is a core aspect of product development at eBay, requiring close alignment and communication with various departments to ensure successful product delivery and market impact.

Methodology:

• Data-Driven Decision Making: eBay heavily relies on data analytics to inform product strategy, feature prioritization, and performance optimization. Expect a culture that values quantitative insights.
• Agile Development: The company likely employs Agile methodologies (Scrum, Kanban) to manage the product development lifecycle, emphasizing iterative development, rapid feedback, and continuous improvement.
• Customer-Centricity: A strong focus on understanding and meeting customer needs is central to eBay's philosophy, driving product decisions and user experience design.

Company Website: https://www.ebayinc.com/

📝 Enhancement Note: The company context highlights eBay's scale and established presence in e-commerce, suggesting a professional and structured work environment. The emphasis on data-driven and customer-centric approaches aligns with typical expectations for product management roles in large tech firms. The Qoo10.jp specific context points to a dynamic, growth-oriented segment within the broader eBay organization.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Senior or Lead Product Manager level, indicated by the 7+ years of experience requirement, the responsibility for end-to-end product ownership, and the mentoring/advisory capacity. The role requires strategic thinking, deep domain expertise in e-commerce, and the ability to influence product direction.
Reporting Structure: The Product Manager will likely report to a Director or Senior Director of Product Management, who oversees multiple product lines or a significant business unit. They will also work closely with engineering managers and UX leads.
Operations Impact: As a Product Manager, this role has a direct and significant impact on revenue generation and operational efficiency by shaping the user experience and functionality of the Qoo10.jp platform. Successful product strategies can drive customer acquisition, retention, and transaction volume, directly contributing to eBay's business growth in Japan.

Growth Opportunities:

• Leadership Advancement: Potential to progress into Group Product Manager, Director of Product, or VP roles, managing larger teams and broader product portfolios.
• Specialization: Opportunity to deepen expertise in specific e-commerce niches, such as cross-border trade, mobile commerce, or specific product categories like fashion and beauty.
• Global Mobility: As part of a global organization, there may be opportunities to transfer to other eBay offices or work on different international markets.
• Technical Skill Development: Continuous learning in areas like AI/ML, advanced analytics, and emerging e-commerce technologies.
• Cross-functional Exposure: Gaining experience in marketing, sales, operations, and business development through close collaboration.

📝 Enhancement Note: The career analysis positions this role as a significant step for experienced product professionals, offering clear pathways for leadership and specialization within the e-commerce domain. The emphasis on impact and growth opportunities is key for attracting senior talent.

🌐 Work Environment

Office Type: The role is listed as "On-site," indicating a traditional office-based work environment. This suggests a collaborative atmosphere where in-person interaction with team members and stakeholders is encouraged.
Office Location(s): The primary work location is Seoul, South Korea. This implies working within a major business hub, likely with access to amenities and public transportation.

Workspace Context:

• Collaborative Spaces: Expect modern office facilities designed to foster teamwork, including meeting rooms, brainstorming areas, and open-plan workspaces.
• Technology-Rich Environment: Access to the latest hardware, software, and collaboration tools essential for product management and development.
• Cross-functional Interaction: Frequent opportunities to engage with colleagues from various departments, facilitating knowledge sharing and problem-solving.
• Dynamic Pace: Working within a fast-paced e-commerce environment, particularly with a focus on a rapidly evolving market like Gen-Z trends, will require adaptability and agility.

Work Schedule: While the standard is 40 hours per week, the nature of product management, especially in a growth-focused segment like Qoo10.jp and its target demographic, may require flexibility and occasional extended hours to meet project deadlines and market demands.

📝 Enhancement Note: The on-site requirement for Seoul suggests a preference for in-person collaboration, vital for the complex coordination involved in product management, especially when dealing with cross-functional teams and specific market initiatives.

📄 Application & Portfolio Review Process

Interview Process:

• Application Submission: Submit a Korean CV (mandatory) and an optional career description. A portfolio is also mandatory.
• Step 1: Initial Screening (Resume & Portfolio Review): Recruiters and hiring managers will assess applications based on experience, skills, and the quality of the submitted portfolio. Focus on clearly demonstrating end-to-end product ownership, data-driven decision-making, and UX impact.
• Step 2: First Interview (Competency/Skills Interview): Typically with the hiring manager and potentially a senior product team member. Expect questions focused on your product management methodologies, experience with data analysis (GA, A/B testing), problem-solving skills, technical understanding, and ability to mentor. Be prepared to discuss specific examples from your portfolio.
• Step 3: Second Interview (Leadership/Fit Interview): Likely with a Director or VP of Product. This interview will delve deeper into strategic thinking, leadership potential, cultural fit with eBay, and how you handle complex stakeholder situations and drive change.
• Final Evaluation: Based on overall performance across all interview stages, assessing your strategic vision, operational execution, collaborative skills, and alignment with eBay's values.

Portfolio Review Tips:

• Structure is Key: Organize your portfolio logically, perhaps by project or by skill area. For each project, clearly outline the problem, your role, the process followed, the solutions implemented, and the measurable results.
• Quantify Impact: Use data (metrics, KPIs, conversion rates, engagement figures) to demonstrate the success of your products. Show how your work directly contributed to business objectives.
• Showcase UX Focus: Include wireframes, user flows, mockups, or before-and-after comparisons to illustrate UX improvements. Explain the user research that informed these design decisions.
• Highlight Collaboration: Provide examples of how you effectively partnered with engineering, design, marketing, and sales teams. Discuss how you managed differing opinions or requirements.
• Address K-Culture/Gen-Z: If possible, tailor examples to demonstrate understanding of consumer trends, especially if you have relevant experience in similar demographics or product categories.
• Be Concise and Clear: While detail is important, ensure your portfolio is easy to digest. Use visuals and concise language.

Challenge Preparation:

• Product Case Study: Be prepared for a product case study or a hypothetical problem to solve. This might involve defining a new feature, improving an existing one, or addressing a specific user pain point on the Qoo10.jp platform. Focus on your thought process, data usage, UX considerations, and go-to-market strategy.
• Behavioral Questions: Prepare answers for common behavioral questions using the STAR method (Situation, Task, Action, Result), focusing on examples that highlight your leadership, problem-solving, collaboration, and data analysis skills.
• Technical Depth: Be ready to discuss your understanding of e-commerce technologies, analytics tools, and potentially AI/ML concepts relevant to product enhancement.

📝 Enhancement Note: The interview process is multi-stage and rigorous, emphasizing both technical product skills and leadership potential. The portfolio is a critical component, requiring candidates to demonstrate tangible achievements and a structured approach to product management.

🛠 Tools & Technology Stack

Primary Tools:

• Product Management Platforms: Jira, Confluence, Asana, Trello, or similar for task management, roadmapping, and documentation.
• Prototyping & Design Tools: Figma, Sketch, Adobe XD, InVision for wireframing, prototyping, and UI design collaboration.
• Analytics & Reporting Tools:
  • Google Analytics (GA): Essential for user behavior analysis, traffic tracking, and conversion monitoring.
  • Tableau, Looker, Power BI: For creating dashboards, visualizing data, and generating in-depth reports.
  • A/B Testing Platforms: Optimizely, VWO, Google Optimize for experimentation and performance validation.
• CRM & Automation:
  • Salesforce, HubSpot, or similar: For managing customer data and sales processes (though less direct for PM, understanding is key for integration).
  • Marketing Automation tools (e.g., Marketo, Braze): For understanding user engagement and communication strategies.
• Collaboration Tools: Slack, Microsoft Teams for real-time communication and team coordination.
• Database/Querying Tools: SQL proficiency may be beneficial for direct data analysis.

Analytics & Reporting:

• Proficiency in web analytics platforms like Google Analytics is a must.
• Experience with business intelligence tools for data visualization and reporting is highly valued.

CRM & Automation:

• Familiarity with CRM systems and marketing automation platforms helps in understanding the customer journey and how product features integrate with sales and marketing efforts.

📝 Enhancement Note: The tools listed are standard for a senior Product Manager role in a tech company, with a specific emphasis on analytics and user experience design tools. Proficiency in Google Analytics and A/B testing is explicitly mentioned as preferred, highlighting the data-driven nature of the role.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing the needs and experience of the user at every stage of product development, ensuring the platform is intuitive and valuable.
• Data-Driven Approach: Making decisions based on evidence, analytics, and user feedback, fostering a culture of continuous learning and optimization.
• Collaboration & Teamwork: Encouraging open communication and strong partnerships across different departments to achieve shared goals.
• Innovation & Agility: Embracing new ideas, adapting quickly to market changes, and driving continuous improvement in product offerings and processes.
• Ownership & Accountability: Taking responsibility for product outcomes, from conception through to successful market performance.

Collaboration Style:

• Cross-functional Integration: Actively engaging with engineering, UX design, marketing, sales, and customer support teams to ensure a holistic product approach.
• Constructive Feedback: Fostering an environment where constructive feedback is shared openly and respectfully to improve product quality and team processes.
• Knowledge Sharing: Encouraging the sharing of insights, best practices, and lessons learned across the team and broader organization to promote collective growth and efficiency.

📝 Enhancement Note: eBay's values emphasize a collaborative, data-driven, and customer-centric approach, which is standard for leading tech companies. For a Product Manager, this translates to fostering strong relationships and driving consensus across diverse teams.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating a Competitive Market: The Japanese e-commerce market is dynamic and competitive, requiring continuous innovation to maintain a leading position, especially with a specific demographic focus.
• Balancing Stakeholder Needs: Effectively managing diverse requirements and expectations from various internal teams (e.g., sales, marketing, engineering) and potentially external partners.
• Rapid Iteration: The fast-paced nature of e-commerce and Gen-Z trends requires quick adaptation and frequent product updates, demanding efficient development cycles.
• Cross-cultural Product Development: Successfully tailoring product strategies and features to resonate with the specific cultural nuances and preferences of the Japanese Gen-Z consumer base.
• Mentoring Junior Staff: Balancing individual product responsibilities with the demands of providing guidance and mentorship to junior team members.

Learning & Development Opportunities:

• Advanced Analytics & AI/ML: Deepen expertise in cutting-edge data analysis techniques and the application of AI/ML in e-commerce product development.
• E-commerce Strategy: Gain in-depth knowledge of global and regional e-commerce trends, market dynamics, and strategic planning.
• Leadership Skills: Develop management and leadership capabilities through mentorship, project leadership, and potential direct reports.
• Industry Exposure: Attend relevant industry conferences and workshops to stay abreast of the latest developments in product management, UX, and e-commerce.
• Global Product Management: Gain experience in managing products for international markets, understanding localization and global strategy.

📝 Enhancement Note: The challenges highlight the strategic and operational complexities of the role, while the growth opportunities focus on skill enhancement and career progression within a global tech leader.

💡 Interview Preparation

Strategy Questions:

• Product Strategy: "How would you approach developing a product strategy for Qoo10.jp targeting Japanese Gen-Z consumers interested in K-Culture? What key metrics would you track?" (Focus on market analysis, user segmentation, competitive landscape, and data-driven goal setting.)
• User Experience Improvement: "Describe a time you significantly improved the user experience of a product. What was the problem, your process for identifying solutions, and the outcome?" (Be ready to walk through your portfolio case study, emphasizing UX research, design iterations, and impact measurement.)
• Data-Driven Decision Making: "How do you use data to inform product decisions? Can you provide an example of an A/B test you designed and its results?" (Detail your experience with GA, A/B testing, and how data guided your product roadmap.)
• Cross-functional Collaboration: "How do you handle disagreements with engineering or marketing teams regarding product priorities or features?" (Emphasize communication, data-backed arguments, and finding common ground.)
• Mentorship: "Can you share an instance where you mentored a junior team member or acted as a technical advisor? What was your approach?" (Highlight your leadership style and ability to guide others.)

Company & Culture Questions:

• eBay's Mission: "What do you admire about eBay's mission and its position in the e-commerce market?" (Research eBay's recent initiatives, values, and market performance.)
• Qoo10.jp Strategy: "What are your thoughts on Qoo10.jp's current strategy and its growth potential in the Japanese market?" (Show your understanding of the platform and its target audience.)
• Team Dynamics: "How do you contribute to a positive and productive team environment?" (Relate your collaboration style to eBay's values.)

Portfolio Presentation Strategy:

• Storytelling: Frame your portfolio projects as compelling stories. Start with the problem, introduce your solution, detail the process with data and UX considerations, and conclude with the measurable impact.
• Visual Aids: Use clear visuals (screenshots, wireframes, charts) to support your narrative. Ensure they are easy to understand and directly illustrate your points.
• Conciseness: Be prepared to present key aspects of your strongest projects within a limited timeframe. Focus on the most impactful elements.
• Demonstrate Process: Clearly articulate how you arrived at your decisions – your thought process, the data you used, and how you collaborated.
• Anticipate Questions: Think about potential questions the interviewers might ask about your projects and prepare thoughtful answers.

📝 Enhancement Note: Interview preparation should focus on showcasing a blend of strategic thinking, hands-on execution, data literacy, and collaborative leadership, all grounded in concrete examples from the candidate's portfolio.

📌 Application Steps

To apply for this Product Manager (UX) position:

• Submit your application through the provided eBay Careers portal link.
• Portfolio Customization: Tailor your portfolio to highlight your most relevant e-commerce and UX projects. Prioritize case studies demonstrating end-to-end product ownership, data-driven decision-making (using GA, A/B testing), and significant user experience improvements. If possible, include examples relevant to consumer trends or niche markets.
• Resume Optimization: Ensure your resume clearly articulates your 7+ years of product management experience, with specific achievements quantified. Use keywords from the job description such as "Product Management," "UX," "E-commerce," "Data Analysis," "A/B Testing," "K-Culture," and "Mentoring."
• Prepare for Case Study: Anticipate a product case study or problem-solving exercise. Practice structuring your response to include problem definition, user analysis, proposed solutions (with rationale), UX considerations, data-backed validation, and go-to-market strategy.
• Company Research: Thoroughly research eBay, Qoo10.jp, and the Japanese e-commerce market. Understand eBay's mission, values, and recent performance. Familiarize yourself with the K-Culture trend's impact on Gen-Z consumers to demonstrate cultural awareness and strategic thinking.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.