Product Manager (Enterprise APIs, Widgets & UX)

📍 Job Overview

Job Title: Product Manager (Enterprise APIs, Widgets & UX)

Company: Uphold

Location: New York, New York, United States

Job Type: Full-Time

Category: Product Management (Enterprise & FinTech Operations)

Date Posted: May 08, 2026

Experience Level: Mid-Level (1-3 years)

Remote Status: Hybrid

🚀 Role Summary

• Enterprise Product Ownership: Drive the strategy, roadmap, and execution for Uphold's enterprise-facing products, with a specific emphasis on APIs, widgets, and embedded partner experiences. This involves understanding complex integration workflows and simplifying them for third-party partners within a regulated financial environment.

• Customer-Centric Product Development: Champion a deep understanding of partner pain points through data analysis, customer feedback, and user interviews to inform product decisions and ensure high-quality, adoptable solutions.

• AI-Assisted Product Lifecycle: Leverage AI tools extensively throughout the product development lifecycle, including research, prioritization, documentation, and analysis. Proficiency in AI-assisted workflows and utilizing LLMs for prototyping is a core expectation.

• Cross-Functional Collaboration: Work closely with design, engineering, compliance, and customer success teams to deliver robust features and ensure scalable, consistent, and user-friendly embedded experiences for partners.

📝 Enhancement Note: This role focuses on the "Product Operations" aspect of Enterprise Product Management, requiring a strong understanding of how products are built, integrated, and supported for B2B clients. The emphasis on APIs, widgets, and UX points towards a need for meticulous documentation, clear user stories, and a deep dive into partner onboarding and integration friction. The explicit mention of AI tools indicates a forward-thinking approach to product development and efficiency.

📈 Primary Responsibilities

• Product Strategy & Roadmap: Define, maintain, and evolve the product strategy and roadmap for enterprise products, ensuring alignment with Uphold's broader business objectives and market opportunities in modern finance and crypto.

• Partner Pain Point Analysis: Conduct thorough analysis of partner needs and challenges through direct feedback, support ticket trends, user interviews, and usage data to identify key areas for product improvement and innovation.

• Feature Development & Execution: Collaborate closely with design, engineering, and compliance teams to define requirements, write clear user stories, and oversee the end-to-end delivery of new features and enhancements for embedded partner experiences.

• AI Tool Integration: Actively utilize AI tools and LLMs for tasks such as rapid prototyping, generating documentation drafts, summarizing research findings, and improving the efficiency of daily product management workflows.

• User Experience (UX) Design & Optimization: Focus on creating seamless and intuitive user-facing product experiences, particularly for widgets and embedded solutions, ensuring that integration workflows feel simple and efficient for partners.

• Metric Definition & Performance Monitoring: Define key success metrics and implement necessary instrumentation for widgets and embedded experiences; continuously monitor performance, analyze results, and drive iterative improvements based on data.

• Stakeholder Communication & Alignment: Drive clear and consistent communication across all relevant stakeholders, including framing problems, articulating tradeoffs, sequencing initiatives, and managing rollout plans effectively.

• Scalability & Consistency: Ensure the development of scalable and consistent solutions by promoting component reuse, adhering to UX standards, defining robust API contracts, and creating comprehensive documentation to minimize partner integration friction.

📝 Enhancement Note: The responsibilities highlight a blend of strategic product thinking and tactical execution, with a strong operational focus on integration, user experience, and efficiency. The expectation to "code with an LLM's help" suggests that while not a coding role, a technical aptitude and willingness to leverage AI for development support are crucial.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Engineering, Business, or a related field, or equivalent practical experience.

Experience: 1-3 years of experience in product management, engineering, customer service, or a similar role with direct product ownership and feature delivery responsibilities.

Required Skills:

• Product Strategy & Execution: Proven ability to define product strategy, build roadmaps, and drive execution for technical products.

• User-Facing Product Development: Demonstrated experience in creating user-facing product experiences, especially for web, mobile, or embedded applications, including widgets and integration-heavy UX.

• Customer Journey Mapping: A deep understanding and genuine obsession with customer experience, with the ability to think in terms of end-to-end user journeys rather than just system flows.

• Technical Acumen: Comfort working with technical concepts such as APIs, webhooks, authentication protocols, system integrations, and common edge cases.

• Product Craftsmanship: Strong written communication skills, including the ability to write clear and concise Product Requirements Documents (PRDs), user stories, and acceptance criteria.

• AI Proficiency: Demonstrated ability to utilize AI tools and LLMs for research, prototyping, documentation, and analysis to accelerate product development workflows.

• Cross-Functional Collaboration: Proven ability to partner effectively with design, engineering, compliance, and customer success teams.

• Problem-Solving & Agility: Ability to operate effectively in ambiguous environments with a strong bias for action and iterative development.

• Attention to Detail: Meticulous attention to detail, especially in product documentation and specifications.

• Product Tools Familiarity: Experience with product management tools such as Jira, Notion, and Figma.

Preferred Skills:

• FinTech/Crypto Experience: Interest or hands-on experience in crypto, Web3, digital assets, or embedded finance.

• B2B/SaaS Product Experience: Experience in a bank, brokerage, SaaS company, or B2B fintech product, even if not in a product management capacity.

• Regulated Environments: Experience working within regulated industries such as payments, banking, or compliance-heavy workflows.

• Developer-Facing Platforms: Experience building or managing developer-facing platforms, including APIs, SDKs, technical documentation, and partner onboarding processes.

📝 Enhancement Note: The requirement for 1-3 years of experience positions this as a junior to mid-level Product Manager role, emphasizing foundational skills and a strong willingness to learn and adapt. The explicit call for "coding with an LLM's help" is a key differentiator, suggesting a need for candidates who are comfortable with technology and eager to embrace AI-powered development tools.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Product Strategy & Roadmap Examples: Showcase examples of product strategies, roadmaps, and prioritization frameworks you've developed and executed, demonstrating your ability to define product direction and sequence initiatives.

• User Journey & Experience Design: Include case studies or documentation that illustrate your approach to mapping user journeys, designing user-facing experiences (especially for embedded or API-driven products), and translating insights into actionable product improvements.

• Technical Product Documentation: Showcase examples of well-written PRDs, user stories, API specifications, or technical documentation that clearly articulate product requirements and facilitate seamless integration for technical partners.

• AI-Assisted Workflow Demonstrations: Quantify or describe how you've used AI tools (LLMs, research assistants, etc.) to improve efficiency, accelerate research, or enhance product deliverables in previous roles.

Process Documentation:

• Workflow Design & Optimization: Provide evidence of your ability to design, document, and optimize complex workflows, particularly those involving integrations, APIs, or embedded partner experiences.

• Agile Development Practices: Demonstrate experience with agile methodologies, including writing user stories, defining acceptance criteria, and participating in sprint planning and reviews.

• Metrics & Performance Analysis: Include examples of how you've defined success metrics, implemented tracking, and analyzed performance data for launched features or products to drive iterative improvements.

📝 Enhancement Note: Given the role's focus on APIs, widgets, and embedded experiences, a portfolio demonstrating tangible contributions to technical product development, clear documentation, and a user-centric approach to complex integrations will be highly valued. The emphasis on AI tools suggests that showcasing how these have been integrated into a candidate's workflow would be advantageous.

💵 Compensation & Benefits

Salary Range: For a Product Manager with 1-3 years of experience in New York City, the estimated salary range is typically between $90,000 and $130,000 annually. This range accounts for the cost of living in New York City and the specific demands of a FinTech role involving enterprise APIs and UX.

Benefits:

• Innovation and Impact: Opportunity to work on cutting-edge financial technology at the intersection of modern finance, crypto, and enterprise integrations.

• Ownership and Responsibility: Real responsibility for product outcomes and a direct impact on a roadmap that is critical to the business's success.

• Cross-functional Collaboration: Close collaboration with talented teams in product design, platform engineering, compliance, and customer success, fostering a rich learning environment.

• Mentorship and Growth: Access to mentorship, regular feedback, and structured opportunities for career development and expansion of scope over time.

• Competitive Health Benefits: Comprehensive health, dental, and vision insurance plans.

• Retirement Savings Plan: Access to a 401(k) or similar retirement savings plan with potential company match.

• Paid Time Off: Generous paid time off, including vacation, sick leave, and holidays.

Working Hours: Approximately 40 hours per week, with some flexibility expected to meet project deadlines and collaborate effectively with global teams. Occasional evening or early morning calls may be required due to the international nature of Uphold's operations.

📝 Enhancement Note: The salary range is an estimate based on industry benchmarks for Product Managers in New York City with 1-3 years of experience, particularly within the tech and FinTech sectors. Actual compensation will depend on the candidate's specific qualifications, interview performance, and Uphold's internal compensation structure. The benefits listed are derived from the "What We Offer" section of the job description.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Technology (FinTech), specifically focusing on modern infrastructure for on-chain payments, banking, and investments, with a significant presence in the cryptocurrency and digital asset space.

Company Size: Uphold is a growing company, likely falling into the 50-250 employee range based on typical FinTech scale-ups in this domain. This size offers a balance between the agility of a startup and the structure needed for regulated operations.

Founded: Uphold was founded in 2014, giving it a solid track record in the rapidly evolving FinTech and crypto landscape. This history suggests a company that has navigated market shifts and built foundational expertise.

Team Structure:

• Product Team: Operates within a matrixed structure, collaborating closely with dedicated design, engineering, compliance, and customer success teams. This ensures that product development is holistic and considers all aspects of the user and business requirements.

• Reporting: The Product Manager will likely report to a Director or Head of Product, who oversees a portfolio of enterprise or platform products.

• Cross-functional Collaboration: High emphasis on cross-functional partnerships, with Product Managers acting as central connectors between business needs, technical execution, and user experience.

Methodology:

• Agile Development: Uphold likely employs agile methodologies (e.g., Scrum, Kanban) for iterative product development, focusing on rapid delivery of value and continuous improvement.

• Data-Driven Decision Making: A strong emphasis on using data, user feedback, and market analysis to inform product strategy, prioritize features, and measure success.

• AI Integration: A forward-thinking approach to leveraging AI and LLMs to enhance productivity, accelerate research, and innovate in product development processes.

Company Website: https://uphold.com/

📝 Enhancement Note: The company culture appears to be dynamic, innovative, and customer-focused, with a strong emphasis on technical execution and collaboration. The regulated nature of FinTech and crypto implies a need for rigorous processes and a compliance-aware mindset within all teams.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Junior to Mid-Level Product Manager, ideal for individuals with 1-3 years of experience looking to deepen their expertise in enterprise product management, particularly within the FinTech and API space. The role offers significant exposure to core product lifecycle management and cross-functional collaboration.

Reporting Structure: The Product Manager will report to a senior leader within the Product organization (e.g., Director or VP of Product). This structure provides guidance and mentorship while allowing for autonomy in day-to-day execution.

Operations Impact: The Product Manager will have a direct impact on Uphold's ability to attract and retain enterprise clients by delivering robust, user-friendly API and widget solutions. Success in this role will directly contribute to revenue growth, partner satisfaction, and the company's expansion into new markets.

Growth Opportunities:

• Specialization: Develop deep expertise in enterprise APIs, embedded finance, and regulated FinTech product management.

• Skill Expansion: Gain proficiency in leveraging AI tools for product development, enhancing strategic thinking and execution capabilities.

• Leadership Potential: Opportunities to take on larger product areas, manage more complex initiatives, and potentially mentor junior team members as the company grows.

• Career Progression: Potential to advance to Senior Product Manager, Group Product Manager, or specialize in areas like Developer Relations or Platform Product Management.

📝 Enhancement Note: The growth trajectory for this role is clear, offering a path for individuals to become subject matter experts in a high-demand area of FinTech product management. The emphasis on AI integration also positions candidates for future career growth in an increasingly AI-driven product landscape.

🌐 Work Environment

Office Type: Uphold operates with a hybrid work model, suggesting a blend of in-office collaboration and remote flexibility. This allows for focused work and team cohesion while accommodating individual working preferences.

Office Location(s): The primary stated location is New York, New York, United States. Uphold likely has other global offices, but this role is based in NYC.

Workspace Context:

• Collaborative Spaces: The office environment likely includes collaborative spaces designed to foster teamwork, brainstorming, and cross-functional meetings, essential for a hybrid team.

• Technology Enabled: Expect access to modern tools and technologies required for product management, including development environments, communication platforms, and design software.

• Cross-Functional Interaction: Frequent opportunities to interact with product designers, engineers, compliance officers, and customer success managers, promoting a holistic understanding of the product lifecycle.

Work Schedule: The standard work schedule is approximately 40 hours per week. While flexibility is provided, the nature of FinTech and global operations may necessitate occasional adjustments to accommodate different time zones for meetings and urgent project needs.

📝 Enhancement Note: The hybrid model in a major tech hub like New York City suggests a professional environment that values both focused work and collaborative synergy, catering to the needs of product managers who must interface with diverse teams.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and resume, focusing on relevant experience in product management, technical products, and customer-centricity.

• Hiring Manager Interview: A discussion with the hiring manager to assess your product management philosophy, experience with APIs/widgets, understanding of user journeys, and comfort with AI tools. Expect questions about your approach to problem-solving and strategic thinking.

• Technical/Cross-Functional Interview: This may involve speaking with engineering leads, design leads, or compliance officers to evaluate your technical aptitude, ability to collaborate, and understanding of regulated environments. You might be asked to walk through a technical product case study.

• Portfolio Review & Case Study: A dedicated session where you will present your portfolio, highlighting key projects, particularly those involving enterprise products, APIs, or embedded UX. You may be asked to elaborate on specific case studies, demonstrating your process, decision-making, and impact.

• Final Interview: This could be with a senior leader within the product organization to discuss your overall fit, career aspirations, and strategic alignment with Uphold's vision.

Portfolio Review Tips:

• Focus on Impact: Clearly articulate the problem you solved, your role, the solution you implemented, and the measurable impact (e.g., increased adoption, reduced integration time, improved partner satisfaction).

• Showcase Technical Depth: Include examples of PRDs, user stories, API specifications, or integration flow diagrams that demonstrate your ability to communicate technical requirements clearly.

• Highlight AI Integration: If possible, include examples of how you've leveraged AI tools to improve your product management process, research, or documentation.

• Demonstrate Customer Obsession: Use case studies that clearly show how you translated customer needs and pain points into successful product features.

• Quantify Achievements: Whenever possible, use data and metrics to support your claims about product success and impact on business objectives.

Challenge Preparation:

• AI Tool Application: Be prepared to discuss how you would use AI tools to solve specific product challenges relevant to enterprise APIs or embedded experiences.

• User Journey Problem-Solving: Practice dissecting a complex user journey for an enterprise partner and identifying key friction points and opportunities for improvement.

• API Strategy: Think about how you would approach defining an API strategy for a new feature or product, considering developer experience, security, and scalability.

📝 Enhancement Note: The interview process is designed to assess not only traditional product management skills but also a candidate's adaptability to new technologies like AI and their ability to navigate complex, regulated B2B environments. A well-curated portfolio that showcases technical product development and AI utilization will be critical.

🛠 Tools & Technology Stack

Primary Tools:

• Product Management Platforms: Jira (for agile project management, bug tracking, and workflow management), Notion (for documentation, knowledge bases, and collaborative planning).

• Design & Prototyping: Figma (for collaborative UI/UX design, wireframing, and prototyping).

• AI & LLM Tools: Expect to utilize various AI platforms and Large Language Models (LLMs) for research, content generation, code assistance, and data analysis. Specific tools may vary but fluency in AI-assisted workflows is key.

Analytics & Reporting:

• Product Analytics: Tools like Amplitude, Mixpanel, or similar platforms for tracking user behavior, feature adoption, and conversion funnels within embedded experiences.

• Data Visualization: Potentially tools like Tableau, Looker, or internal BI dashboards for presenting performance metrics and insights to stakeholders.

• API Monitoring: Tools for monitoring API performance, uptime, and error rates, crucial for enterprise integrations.

CRM & Automation:

• CRM Systems: Salesforce or similar CRM for managing enterprise client relationships and tracking sales pipeline, which often informs product development priorities.

• Integration Platforms: Experience with understanding or working with integration platforms or middleware that connect Uphold's APIs to partner systems.

• Documentation Platforms: Tools like Confluence or dedicated developer portal solutions for API documentation, SDK guides, and partner onboarding resources.

📝 Enhancement Note: Proficiency with standard product management software like Jira and Figma is expected. The emphasis on AI tools is a significant factor, indicating that candidates should be prepared to discuss their experience and comfort level with leveraging these technologies for productivity and innovation in product development.

👥 Team Culture & Values

Operations Values:

• Customer Obsession: A deep-seated commitment to understanding and serving the needs of Uphold's partners and end-users, ensuring that every product decision enhances the customer experience.

• Innovation & Impact: A drive to build at the forefront of financial technology, where innovation leads to tangible business impact and market differentiation.

• Ownership & Accountability: A culture where individuals take full responsibility for their work, from strategy to execution, and are empowered to drive outcomes.

• Collaboration & Transparency: Open communication and close teamwork across departments, fostering an environment where ideas are shared freely, and challenges are addressed collectively.

• Efficiency & Precision: A focus on building scalable, consistent, and high-quality solutions, particularly in regulated environments, with meticulous attention to detail in processes and documentation.

Collaboration Style:

• Cross-functional Integration: Product Managers act as central hubs, facilitating seamless collaboration between engineering, design, compliance, and customer success to ensure holistic product development.

• Data-Informed Discussions: Decision-making is driven by data and evidence, with collaborative discussions focused on interpreting metrics, user feedback, and market trends.

• Iterative Feedback Loops: An environment that encourages continuous feedback, allowing for rapid iteration and improvement of products and processes.

📝 Enhancement Note: The team culture values proactive problem-solving, a strong work ethic, and a commitment to delivering high-quality solutions in a regulated and rapidly evolving industry. The emphasis on AI integration suggests a forward-thinking and adaptive team.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Regulated Environments: Balancing rapid product innovation with the strict compliance and regulatory requirements inherent in FinTech and crypto.

• Simplifying Complex Integrations: Making sophisticated API and embedded experiences intuitive and easy for diverse enterprise partners to adopt and integrate.

• AI Adoption & Integration: Effectively integrating AI tools into existing workflows and ensuring their responsible and efficient use across the product lifecycle.

• Cross-Functional Alignment: Maintaining alignment and clear communication across multiple departments with potentially differing priorities and perspectives.

• Rapid Market Evolution: Keeping pace with the fast-changing landscape of FinTech, blockchain, and AI technologies.

Learning & Development Opportunities:

• Deep FinTech & Crypto Expertise: Gain in-depth knowledge of on-chain payments, digital assets, and the operational intricacies of regulated financial services.

• Advanced Product Management Skills: Develop expertise in enterprise product strategy, API product management, and user-centric design for B2B platforms.

• AI & LLM Application: Become highly proficient in leveraging AI tools for product research, development, and strategic decision-making, positioning yourself at the cutting edge of product management.

• Cross-Functional Leadership: Enhance skills in influencing and leading cross-functional teams without direct authority.

• Industry Exposure: Opportunities to attend industry events, engage with partners, and stay abreast of emerging trends in FinTech and AI.

📝 Enhancement Note: The role presents a unique opportunity to tackle complex challenges at the intersection of finance, technology, and AI, offering significant potential for professional growth and skill development in a high-demand field.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to simplify a complex technical integration for a non-technical audience. How did you approach it, and what was the outcome?" (Preparation: Focus on your user journey mapping, documentation skills, and ability to translate technical concepts. Highlight any use of AI for simplifying explanations.)

• "How would you use AI tools to accelerate the process of defining product requirements for a new enterprise API endpoint?" (Preparation: Think about AI's role in research, drafting specifications, identifying edge cases, and generating user stories. Be ready to discuss specific AI capabilities.)

Company & Culture Questions:

• "Why are you interested in Uphold, and what specifically about our work in enterprise FinTech and crypto excites you?" (Preparation: Research Uphold's mission, recent news, and product offerings. Connect your experience and interests to their specific market position and technological focus.)

• "How do you approach working in a regulated environment, and what are the key considerations for product development in FinTech?" (Preparation: Discuss your understanding of compliance, risk management, and the importance of meticulous documentation and secure development practices.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly define the problem, your role, the solution, the process you followed (including any AI utilization), and the quantifiable results.

• Highlight API/Widget/UX Focus: Select projects that best demonstrate your experience with enterprise-facing technical products, user journeys, and embedded experiences.

• Showcase Technical Documentation: Have examples of PRDs, user stories, or API specifications ready to share, illustrating your clarity and attention to detail.

• Quantify Impact: Use metrics to demonstrate the success of your projects – e.g., increased partner adoption rates, reduced integration time, improved customer satisfaction scores.

• Be Prepared for Technical Deep Dives: Anticipate questions about the technical aspects of your projects, even if you're not an engineer, and be ready to discuss API contracts, webhooks, or authentication methods.

📝 Enhancement Note: The interview process is designed to assess a candidate's practical application of product management principles, their technical aptitude, their comfort with AI, and their ability to thrive in a regulated, collaborative environment. A strong, well-prepared portfolio is key to demonstrating these capabilities.

📌 Application Steps

To apply for this Product Manager position:

• Submit your application through the Uphold careers portal via the provided link.

• Tailor your Resume: Highlight your experience with product management, enterprise products, APIs, widgets, UX design, and any use of AI tools. Quantify your achievements with specific metrics.

• Prepare Your Portfolio: Curate your portfolio to showcase relevant projects, focusing on case studies that demonstrate your ability to define product strategy, execute on technical products, and improve user experiences. Include examples of product documentation and, if possible, how AI was leveraged.

• Craft a Compelling Cover Letter: Briefly explain why you are a strong fit for this specific role, Uphold's mission, and how your skills align with the requirements, particularly your enthusiasm for enterprise APIs, embedded experiences, and AI-driven product development.

• Research Uphold: Familiarize yourself with Uphold's products, services, market position, and company culture to articulate your interest and demonstrate alignment during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.