Product Designer (UX/UI) - CDC

📍 Job Overview

Job Title: Product Designer (UX/UI) - CDC

Company: Makro PRO

Location: Bangkok, Thailand

Job Type: FULL_TIME

Category: Product Design / UX/UI Operations

Date Posted: April 07, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid (with potential for remote work based on role needs and company policy)

🚀 Role Summary

• Design intuitive and efficient user experiences and interfaces for operational systems within warehouse and fulfillment environments, specifically for web applications and PDA/handheld devices.

• Translate complex operational processes, such as receiving, picking, packing, and inventory handling, into clear, task-driven digital workflows.

• Conduct user research and usability testing to gather insights from frontline operators and administrative users, driving continuous design improvements.

• Develop and maintain a consistent design system, including UI components and patterns, to ensure scalability and coherence across web and PDA platforms.

• Collaborate closely with Product Owners, Business Analysts, and Engineers to ensure designs are technically feasible and aligned with operational constraints and business objectives.

📝 Enhancement Note: While the title is "Product Designer (UX/UI)", the core responsibilities, particularly designing for warehouse operations systems and PDA devices, place this role firmly within the operational technology and GTM (Go-To-Market) enablement space, focusing on internal efficiency and process optimization rather than external customer-facing product features. The mention of "CDC" likely refers to a specific division or project within Makro PRO, such as a Central Distribution Center, emphasizing its operational focus.

📈 Primary Responsibilities

• Champion user-centered design principles and advocate for the needs of warehouse operators and administrative users in all design decisions.

• Create detailed wireframes, interactive prototypes, and high-fidelity UI designs for both desktop/web interfaces and mobile/PDA applications used in daily warehouse operations.

• Design specific, task-oriented workflows for critical warehouse functions including, but not limited to, goods receiving, order picking, packing, quality inspection, and inventory management.

• Develop highly optimized PDA/handheld device interfaces that prioritize speed, clarity, and minimal interaction steps to enhance efficiency for frontline staff.

• Plan, execute, and synthesize findings from user research initiatives and usability testing sessions to identify pain points and opportunities for workflow improvement.

• Define and document user personas and detailed user journeys for all key user groups, from warehouse operators to supervisors and administrators.

• Design and implement operational dashboards and monitoring tools that provide supervisors with real-time visibility into system status, exceptions, and key performance indicators (KPIs).

• Effectively translate abstract business requirements and complex operational processes into clear, logical, and user-friendly interaction flows.

• Establish, document, and evolve a comprehensive design system, including UI components, style guides, and interaction patterns, ensuring consistency and scalability across all digital platforms.

• Continuously iterate on design solutions based on feedback from user testing, operational data analysis, and evolving business needs.

• Foster strong collaborative relationships with Product Owners, Business Analysts, and Engineering teams to ensure design feasibility, alignment with technical capabilities, and successful implementation.

📝 Enhancement Note: The responsibilities clearly indicate a focus on internal operational efficiency through digital transformation. The emphasis on PDA/handheld devices and specific warehouse tasks (receiving, picking, packing) differentiates this from a typical consumer-facing product designer role, highlighting its importance in optimizing the core operational backbone of Makro PRO.

🎓 Skills & Qualifications

Education:

Experience:

• 2-5 years of professional experience in UX/UI design, with a strong portfolio demonstrating successful product design and workflow optimization.

Required Skills:

• User Experience (UX) Design: Deep understanding of user-centered design methodologies, information architecture, and user flow creation.

• User Interface (UI) Design: Proficiency in creating visually appealing, intuitive, and functional interfaces for web and mobile platforms.

• Wireframing & Prototyping: Expertise in using tools like Figma, Sketch, Adobe XD, InVision, or similar to create low-fidelity wireframes and high-fidelity interactive prototypes.

• User Research & Usability Testing: Ability to plan, conduct, and synthesize qualitative and quantitative user research, including interviews, surveys, and usability testing.

• Design Systems: Experience in building, contributing to, or maintaining design systems, ensuring consistency and scalability across products.

• Interaction Design: Strong skills in defining user interactions, animations, and micro-interactions that enhance usability and user engagement.

• Visual Design: A keen eye for aesthetics, typography, color theory, and layout principles to create polished and professional interfaces.

• Agile Development: Experience working effectively within Agile/Scrum development methodologies and collaborating with engineering teams.

• Workflow Design: Demonstrated ability to map, analyze, and design efficient digital workflows for operational processes.

• Communication & Collaboration: Excellent verbal and written communication skills, with the ability to articulate design decisions and rationale to diverse stakeholders, including technical and non-technical teams.

• Analytical Thinking: Strong problem-solving skills, with the ability to break down complex operational challenges into actionable design solutions.

Preferred Skills:

• Experience designing for logistics, warehouse management systems (WMS), Enterprise Resource Planning (ERP), or other operational/supply chain software.

• Experience designing task-optimized interfaces specifically for handheld devices, barcode scanners, or PDA terminals.

• Domain knowledge in the retail or supply chain industry.

• Experience creating data visualizations for operational dashboards and performance monitoring.

📝 Enhancement Note: The emphasis on "enterprise systems" and "workflow heavy" applications, alongside the preferred skills in logistics and warehouse management, strongly suggests this role requires a designer capable of tackling complex operational challenges rather than straightforward consumer-facing applications. The "2-5 years" experience level indicates a mid-level designer who can work independently but also benefit from guidance.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Showcase 2-3 detailed case studies that highlight your design process from problem identification to final solution. Each case study should clearly articulate the user problem, your role, the design decisions made, the challenges faced, and the impact of your design.

• Workflow Optimization: Include examples that demonstrate your ability to analyze existing operational processes and design digital solutions that significantly improve efficiency, reduce errors, or enhance user productivity.

• System Design: Present examples of designing interfaces for complex systems, preferably enterprise or operational software, illustrating your approach to information architecture, navigation, and task completion.

• Platform Diversity: Showcase experience designing for multiple platforms, particularly web applications and mobile/handheld devices, demonstrating adaptability and understanding of platform-specific constraints and best practices.

• Design System Contribution: If applicable, include examples of your involvement in creating or contributing to design systems, showing an understanding of component-based design and scalability.

Process Documentation:

• User Research & Testing: Provide documentation or descriptions of your user research methodologies, usability testing plans, and how you synthesized findings to inform design iterations.

• Wireframing & Prototyping: Include examples of wireframes and interactive prototypes that clearly illustrate the user flow and interaction design of your solutions.

• Visual Design & UI: Present high-fidelity mockups that demonstrate your visual design skills, attention to detail, and adherence to design principles.

• Cross-functional Collaboration: Describe your process for working with Product Owners, Business Analysts, and Engineers, including how you communicate design rationale and incorporate feedback.

📝 Enhancement Note: For a role focused on operational systems, a portfolio that emphasizes process optimization, efficiency gains, and the ability to design for complex workflows and specialized devices (like PDAs) will be paramount. Candidates should be prepared to discuss how their designs directly impacted operational metrics.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Health Insurance: Comprehensive group insurance from a top provider, covering Outpatient Department (OPD), Inpatient Department (IPD), and Emergency OPD.

• Provident Fund: Makro PRO contributes 3% to a provident fund, supporting long-term financial planning.

• Year-end Bonus: Includes variable and performance-based bonuses, acknowledging employee contributions and company success.

• Gym Facilities: Access to a fitness center, yoga room, and recreational space at the Head Office, offering scenic views of Bangkok.

• Attractive Vacation Days: A minimum of 18 days of annual leave, providing ample time for rest and personal pursuits.

• No Overtime Policy: A commitment to a 5-day work week with no mandatory overtime, encouraging a healthy work-life balance.

• Free Car Parking: Convenient and cost-free parking facilities are provided for employees who drive to work.

Working Hours:

• Standard 40 hours per week, operating on a 5-day work schedule (Monday to Friday). The company emphasizes efficient goal setting and deadline management, aiming to avoid overtime.

📝 Enhancement Note: The salary range is an estimate based on general market data for mid-level tech roles in Bangkok and the specialized nature of the role. The benefits package is explicitly detailed in the job description, highlighting a strong focus on employee well-being and work-life balance, which is a significant draw for operations-focused tech roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: E-commerce / B2B Marketplace / Retail Technology. Makro PRO is positioned at the intersection of traditional retail, logistics, and digital transformation, aiming to become a leading B2B e-commerce platform in Southeast Asia.

Company Size: While the exact size isn't specified, it's described as an "exciting new digital venture" and part of the "iconic Makro," suggesting a dynamic, potentially rapidly growing startup environment within a larger, established retail conglomerate. This often implies a mix of startup agility and corporate resources.

Founded: Makro PRO is a new digital venture, implying a recent establishment focused on innovation and market disruption within the B2B e-commerce space.

Team Structure:

• Operations Focus: The role is embedded within a team focused on building and optimizing the technology platform that powers Makro PRO's operations. This includes warehouse management, fulfillment, and B2B marketplace functionalities.

• Cross-functional Collaboration: Designers work closely with Product Owners, Business Analysts, and Engineers, indicating a collaborative, agile team structure where different disciplines work in tandem to deliver product features.

• Diverse & International: The company actively promotes a diverse workplace with members from around the world, welcoming both Thai and non-Thai talent, fostering a global perspective.

Methodology:

• User-Centered Design: A core methodology for this role, emphasizing understanding and addressing the needs of end-users (warehouse operators, retailers, etc.).

• Agile Product Development: The team operates within an Agile framework, requiring flexibility, iterative development, and continuous feedback loops.

• Data-Driven Iteration: Designs are expected to be informed by user research, usability testing, and operational data to drive continuous improvement and optimization.

Company Website: https://makro.pro/ (Note: This is a placeholder based on the domain; actual website may vary.)

📝 Enhancement Note: Makro PRO is presented as a forward-thinking entity leveraging technology to modernize the B2B marketplace. The culture emphasizes agility, diversity, and a customer-centric (in this case, operational user-centric) approach, which is crucial for roles involved in enabling business operations through technology.

📈 Career & Growth Analysis

Operations Career Level: This is a Mid-Level Product Designer role (2-5 years of experience). It signifies an individual contributor position with significant responsibility for designing specific features and workflows within the operational technology stack. The role requires a blend of hands-on design execution and strategic thinking about user needs and operational efficiency.

Reporting Structure: The designer will likely report to a Product Design Lead, Head of Product, or a Senior Product Manager, working within a broader product or technology team. They will collaborate closely with Product Owners and Engineers in cross-functional squads.

Operations Impact: The work of this Product Designer directly impacts the efficiency, accuracy, and overall operational performance of Makro PRO's warehouse and fulfillment centers. Well-designed systems lead to reduced operational costs, faster order fulfillment, fewer errors, and ultimately, a better experience for the B2B customers Makro PRO serves. The role is key to enabling the company's "make business possible" mission.

Growth Opportunities:

• Specialization: Opportunity to deepen expertise in designing for operational systems, warehouse management, logistics, and handheld device interfaces, becoming a subject matter expert in these critical areas.

• Leadership: Potential to grow into a Senior Product Designer role, taking on more complex projects, mentoring junior designers, and contributing to design strategy.

• Cross-functional Mobility: Exposure to various aspects of B2B e-commerce and operations could open doors to Product Management, UX Research, or operational strategy roles within Makro PRO or the broader Makro organization.

• Design System Leadership: Opportunity to take ownership of evolving and scaling the design system, a critical asset for a growing digital platform.

📝 Enhancement Note: The growth path for a Product Designer in an operational technology context often involves becoming a specialist in a niche but critical area. This role offers a clear opportunity to impact core business functions and develop highly sought-after skills in enterprise and operational system design.

🌐 Work Environment

Office Type: The company describes having a Head Office with a fitness center, yoga room, and recreational space, suggesting a modern, amenity-rich office environment. The "Hybrid" work arrangement indicates that while there's an office presence, a flexible approach to remote work is integrated.

Office Location(s): Bangkok, Thailand. Specific office details beyond the Head Office amenities are not provided, but the availability of free parking suggests a location that accommodates commuters.

Workspace Context:

• Collaborative Environment: The emphasis on cross-functional collaboration means the workspace is designed to facilitate interaction between designers, product managers, business analysts, and engineers. This could include open-plan areas, meeting rooms, and informal collaboration zones.

• Technology-Rich: As a digital venture, expect access to modern design tools, collaboration software, and potentially high-performance hardware necessary for design work and prototyping.

• Operations Focus: The environment is geared towards building and optimizing the technology that powers Makro PRO's core business operations, fostering a culture of efficiency and problem-solving.

Work Schedule: A standard 5-day work week (Monday-Friday), with a focus on achieving goals and meeting deadlines without resorting to mandatory overtime. This promotes a sustainable work pace and supports a healthy work-life balance, which is a key stated benefit.

📝 Enhancement Note: The hybrid nature and emphasis on work-life balance (no overtime) are attractive elements for professionals seeking stable, yet dynamic roles. The presence of office amenities suggests a company that invests in its employees' well-being and productivity.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio by a recruiter or hiring manager to assess basic qualifications and alignment with the role.

• Portfolio Presentation & Discussion: A dedicated session where you will present your case studies, walk through your design process, and discuss your contributions to specific projects. Be prepared to articulate your rationale for design decisions, especially concerning operational efficiency and user workflows.

• Technical/Design Challenge: Potentially a take-home assignment or an in-interview exercise designed to assess your problem-solving skills, design approach, and ability to translate operational requirements into design solutions. This might involve optimizing a given workflow or designing a specific interface element for a warehouse task.

• Cross-functional Interviews: Meetings with Product Owners, Business Analysts, and Engineers to evaluate your collaboration style, communication skills, and understanding of technical constraints and business objectives.

• Final Interview: Typically with a senior leader (e.g., Head of Product, CTO) to assess overall fit, strategic thinking, and alignment with company culture and vision.

Portfolio Review Tips:

• Focus on Process: Clearly articulate your design process for each case study, emphasizing how you identified problems, conducted research, iterated on solutions, and collaborated with stakeholders.

• Quantify Impact: Where possible, use metrics to demonstrate the positive impact of your designs. For this role, focus on improvements in operational efficiency, reduction in error rates, time savings, or user satisfaction scores.

• Highlight Operational Relevance: Showcase projects that involved designing for complex systems, workflow optimization, or specialized devices (like PDAs/handhelds). Explicitly mention any experience with logistics, warehouse management, or similar enterprise systems.

• Showcase System Thinking: Demonstrate your ability to design scalable solutions and contribute to/utilize design systems, ensuring consistency and maintainability.

• Prepare for Discussion: Be ready to answer in-depth questions about your design choices, trade-offs considered, and how you handled feedback or conflicting requirements.

Challenge Preparation:

• Understand the Context: If given a challenge, thoroughly understand the operational scenario and user needs described. Think about the specific constraints of a warehouse environment (e.g., speed, accuracy, device limitations).

• Structure Your Approach: Outline your design process for the challenge, including any assumptions you make. Prioritize key tasks and user flows.

• Focus on Efficiency: For operational systems, efficiency is paramount. Demonstrate how your design would streamline tasks and minimize user effort.

• Consider Device Constraints: If the challenge involves a handheld device, think about screen real estate, touch targets, and interaction methods suitable for mobile/PDA use.

📝 Enhancement Note: The emphasis on portfolio content and interview preparation should strongly lean towards demonstrating problem-solving skills for operational challenges, efficiency gains, and experience with enterprise/workflow-heavy systems, rather than purely aesthetic UI design.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe XD, InVision (or similar industry-standard tools). Figma is increasingly dominant for collaborative design and component management.

• User Research & Testing: Tools that facilitate user interviews, surveys, and usability testing (e.g., UserTesting.com, Maze, Lookback, or internal methods).

• Collaboration & Project Management: Jira, Confluence, Asana, Trello (for tracking sprints, user stories, and project progress).

• Communication: Slack, Microsoft Teams (for day-to-day team communication).

Analytics & Reporting:

• Product Analytics: Tools like Amplitude, Mixpanel, Google Analytics (for understanding user behavior within the operational platforms).

• Data Visualization: Tableau, Power BI, Looker (or similar) for designing and interpreting operational dashboards.

CRM & Automation:

• While not directly the designer's primary tool, understanding how CRM (e.g., Salesforce) or automation platforms integrate with operational systems can be beneficial for context.

📝 Enhancement Note: Proficiency in modern design tools like Figma is essential. Familiarity with how design outputs integrate into Agile development workflows (Jira) and how to leverage analytics for design feedback is also highly valued in product operations roles.

👥 Team Culture & Values

Operations Values:

• Customer Focus (Internal): A strong emphasis on understanding and serving the needs of internal users (warehouse operators, administrators) who rely on the technology for their daily tasks.

• Efficiency & Optimization: A drive to continuously improve processes and workflows, leveraging design and technology to make operations smoother, faster, and more accurate.

• Collaboration & Teamwork: Working effectively with cross-functional teams, valuing diverse perspectives, and contributing to a supportive team environment.

• Excellence & Quality: A commitment to delivering high-quality design solutions that are both functional and aesthetically sound, meeting the rigorous demands of operational environments.

• Innovation & Boldness: Encouraging new ideas and approaches to solve complex problems within the B2B marketplace and operational technology space.

Collaboration Style:

• Cross-functional Integration: Designers are expected to be active participants in product development squads, working closely with Product Owners, Business Analysts, and Engineers throughout the product lifecycle.

• Open Communication: A culture that encourages open dialogue, constructive feedback, and transparent sharing of information and design rationale.

• Iterative Feedback Loops: Regular opportunities for design reviews, usability testing, and incorporating feedback from stakeholders and end-users to refine solutions.

• Agile Mindset: Embracing adaptability, quick iteration, and a focus on delivering value incrementally.

📝 Enhancement Note: The company values, particularly "Excellence & Quality" and "Efficiency & Optimization," directly align with the demands of designing for operational systems where precision and performance are critical.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Diverse User Needs: Balancing the requirements of different user groups (e.g., fast-paced operators vs. analytical supervisors) within the same system.

• Technical Constraints: Working within the limitations of specific hardware (e.g., PDA screen size, processing power) and existing system architectures.

• Translating Complex Workflows: Simplifying intricate operational processes into intuitive digital interfaces without losing critical functionality.

• Data Overload: Designing effective dashboards and reporting tools that present complex operational data clearly and actionably.

• Rapidly Evolving Environment: Adapting designs to changing business requirements and technological advancements in a fast-growing digital venture.

Learning & Development Opportunities:

• Specialized Domain Expertise: Gaining deep knowledge in warehouse management, logistics, and B2B e-commerce operations.

• Advanced UX/UI Skills: Developing expertise in designing for specialized devices and complex enterprise systems.

• Contribution to Design Systems: Opportunity to influence and grow a foundational design asset for a scaling platform.

• Cross-functional Exposure: Learning about product management, business analysis, and engineering practices within a tech-first organization.

• Industry Exposure: Engaging with the dynamic Southeast Asian B2B e-commerce market.

📝 Enhancement Note: The challenges highlight the complexity and critical nature of operational technology design. The growth opportunities are substantial for a designer looking to specialize and gain valuable experience in a high-demand sector.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you designed a complex workflow for an operational system. What was the challenge, your process, and the outcome?" (Focus on efficiency, user adoption, and impact.)

• "How would you approach designing a user interface for a handheld scanner used for inventory management in a busy warehouse?" (Demonstrate understanding of device constraints, task-orientation, and speed.)

• "Walk us through a project where you collaborated with engineers and product owners to implement a design. What were the key challenges and how did you overcome them?" (Highlight communication, collaboration, and problem-solving skills.)

Company & Culture Questions:

• "What interests you about Makro PRO and our mission to transform the B2B marketplace?" (Show research into the company and its vision.)

• "How do you see your design skills contributing to operational efficiency here?" (Connect your experience directly to the company's operational goals.)

Portfolio Presentation Strategy:

• Structure: For each case study, clearly define the Problem, Your Role, Solution (with visuals), Process, and Outcome (quantified if possible).

• Narrative: Tell a compelling story about the user and the problem you solved. Explain why you made certain design decisions.

• Visuals: Use clear, well-annotated wireframes, prototypes, and high-fidelity mockups. Show the evolution of your design if possible.

• Operational Focus: Emphasize how your designs improved workflow, reduced errors, increased speed, or provided critical operational insights.

• Tool Proficiency: Be ready to discuss the tools you used and why they were suitable for the task.

📝 Enhancement Note: Interview preparation should focus on demonstrating a deep understanding of user-centered design applied to operational contexts, with a strong emphasis on efficiency, problem-solving, and cross-functional collaboration.

📌 Application Steps

To apply for this Product Designer position:

• Submit Your Application: Utilize the provided link on Workable to submit your resume and portfolio.

• Tailor Your Resume: Highlight experience in UX/UI design for enterprise systems, workflow optimization, and any relevant domain knowledge (logistics, retail, warehouse management). Use keywords from the job description.

• Curate Your Portfolio: Select 2-3 of your strongest case studies that best demonstrate your ability to design for operational efficiency, complex workflows, and diverse platforms (web and mobile/PDA). Ensure your process and impact are clearly articulated.

• Prepare Your Presentation: Practice walking through your portfolio case studies, focusing on explaining your design decisions, research methods, and the tangible outcomes of your work. Be ready to discuss how your skills align with Makro PRO's mission.

• Research Makro PRO: Understand their business model, target market, and the challenges of the B2B e-commerce space in Southeast Asia. This will help you tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.