Product Designer (UI/UX)

📍 Job Overview

Job Title: Product Designer (UI/UX) Company: Bjak Location: Bandar Utama, Petaling Jaya, Selangor, Malaysia Job Type: Full-time Category: Product Design (UI/UX) Date Posted: 2025-11-16 Experience Level: 3+ Years (Mid-Level) Remote Status: Hybrid

🚀 Role Summary

• Spearhead end-to-end product design initiatives, transforming complex financial service concepts into intuitive and scalable user experiences for millions of users across Southeast Asia.
• Drive the design process from initial wireframing and user flow creation through to detailed UI design and implementation, ensuring a seamless user journey.
• Collaborate closely with product managers, engineers, and researchers in an agile environment to define problems, develop innovative solutions, and advocate for user needs.
• Contribute to the evolution and maintenance of a comprehensive design system, ensuring consistency, scalability, and efficiency across all product touchpoints.

📝 Enhancement Note: This role is positioned as a crucial contributor to BJAK's mission of revolutionizing financial services in Southeast Asia. The emphasis on "millions of users," "high-impact products," and "shaping the future" highlights the significant scope and influence of the Product Designer. The hybrid work arrangement from HQ in Bandar Utama indicates a need for on-site collaboration during specific days, which is typical for roles requiring close team interaction and access to company resources.

📈 Primary Responsibilities

• Lead the complete design lifecycle for designated product areas, from initial ideation and problem definition through to final implementation and post-launch iteration.
• Translate complex business requirements and user needs into elegant, user-centered design solutions, including wireframes, interactive prototypes, user flows, and high-fidelity UI mockups.
• Partner with product management to define product strategy and roadmap, providing design expertise to inform feature prioritization and user experience enhancements.
• Conduct user research and usability testing to gather critical feedback, identify pain points, and validate design decisions, ensuring designs are data-informed and user-validated.
• Actively participate in agile ceremonies (sprint planning, daily stand-ups, retrospectives) to ensure design alignment with development cycles and to provide timely design support to engineering teams.
• Champion the adoption and expansion of BJAK's design system, contributing new components, patterns, and guidelines to maintain visual consistency and streamline the design and development process.
• Advocate for user experience best practices, ensuring that user needs, accessibility, and usability remain at the forefront of all product development decisions.
• Collaborate with cross-functional stakeholders, including marketing, engineering, and customer support, to ensure a cohesive and integrated user experience across all touchpoints.

📝 Enhancement Note: The responsibilities emphasize a holistic approach to product design, extending beyond visual aesthetics to encompass user research, strategic collaboration, and design system governance. The expectation to "lead the design process" and "advocate for the user" suggests a need for strong ownership, communication, and proactive problem-solving skills.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong educational background in Design, Human-Computer Interaction (HCI), Computer Science, or a related field is advantageous. Experience: Minimum of 3 years of professional experience in product design, with a proven track record in designing web and mobile applications.

Required Skills:

• Demonstrated expertise in UI/UX design principles, including layout, visual hierarchy, typography, color theory, and interaction design.
• Proficiency in industry-standard design and prototyping tools, with a strong emphasis on Figma.
• Experience in creating comprehensive user flows, wireframes, and interactive prototypes to communicate design concepts effectively.
• Familiarity with user research methodologies, usability testing, and the ability to translate research findings into actionable design improvements.
• Understanding of agile development methodologies and experience working within cross-functional, agile product teams.
• Excellent communication, presentation, and interpersonal skills, with the ability to articulate design decisions and rationale clearly to diverse stakeholders.
• A strong portfolio showcasing a range of web and mobile product design projects, demonstrating problem-solving skills and design execution.

Preferred Skills:

• Experience contributing to or managing a design system.
• Knowledge of front-end development principles (HTML, CSS, JavaScript) to better collaborate with engineers.
• Experience in the financial services or insurance technology (InsurTech) sector.
• Familiarity with A/B testing and data analysis to inform design iterations.
• Experience with accessibility standards and inclusive design practices.

📝 Enhancement Note: The requirement for a portfolio is critical and explicitly stated as a non-negotiable. The emphasis on Figma, user research, and agile methodologies points towards a modern, iterative design process. The preference for financial services experience suggests that understanding domain-specific user needs and regulatory considerations would be a significant advantage.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A robust portfolio demonstrating end-to-end product design experience, showcasing a minimum of 3 distinct web or mobile product projects.
• Each project within the portfolio should clearly articulate the problem statement, the design process undertaken, your specific role and contributions, and the final outcomes or impact.
• Include examples of user flows, wireframes, interactive prototypes, and final UI designs, highlighting your design decision-making.
• Demonstrate the ability to iterate on designs based on user feedback, usability testing, and data analysis.
• Showcase contributions to or understanding of design systems, emphasizing consistency and scalability.

Process Documentation:

• Ability to document and communicate design processes, from user research and ideation to prototyping and handoff.
• Familiarity with creating user journey maps, personas, and other tools to represent user understanding.
• Experience in translating design specifications and assets for development teams, ensuring smooth implementation.

📝 Enhancement Note: The portfolio is the primary evaluation tool for this role. Candidates must be prepared to present detailed case studies that not only showcase aesthetic skills but also demonstrate strategic thinking, user-centric problem-solving, and the ability to drive tangible product outcomes. The emphasis on "scalability" and "consistency" points to the importance of design system thinking within their portfolio.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for a Product Designer with 3+ years of experience in Malaysia, particularly in the tech and fintech sectors, the estimated salary range is approximately MYR 70,000 - MYR 120,000 per annum. This range is subject to adjustment based on the candidate's specific experience, skills, and interview performance.

Benefits:

• Above-market remuneration: Competitive salary and potential for performance-based bonuses.
• Accelerated career growth: Opportunities for rapid advancement and increased responsibility within a fast-growing company.
• Leadership exposure: Chance to work closely with senior leadership and gain insights into strategic decision-making.
• Mission-driven work: Contribute to a company with a clear purpose of transforming financial services in Southeast Asia.
• Collaborative culture: Work within a flat, inclusive team environment where ideas and ownership are highly valued.
• High autonomy: Freedom to take initiative, make decisions, and drive projects forward with limited oversight.
• Unlimited learning potential: Access to resources and opportunities for continuous professional development and skill enhancement.
• Hybrid work model: Flexibility combining remote work with on-site collaboration at the HQ.

Working Hours:

• Standard full-time working hours are estimated to be 40 hours per week, with flexibility often afforded to design professionals to manage their time effectively, especially when balancing remote and in-office days. Specific daily schedules will be discussed during the interview process.

📝 Enhancement Note: The "above-market remuneration" and "accelerated career growth" are strong selling points. The salary estimation is based on typical compensation for mid-level Product Designers in Malaysia's tech industry, considering the company's emphasis on high performance and ownership. The hybrid nature implies a need for structured workdays that accommodate both remote productivity and in-office collaboration.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services, Insurance Technology (InsurTech), Fintech. BJAK operates at the intersection of technology and finance, aiming to simplify and democratize access to insurance and financial products across Southeast Asia. Company Size: The provided data does not specify exact size, but the description "lean, high-performance team" and "building next-gen AI systems" suggests a dynamic, growth-stage company, likely employing between 50-500 individuals, with a significant engineering and product presence. Founded: BJAK was founded to address the complexities in accessing financial services in the region. While the exact founding year isn't provided, its current operational scope across multiple countries indicates established growth and market penetration.

Team Structure:

• The Product Design team is likely integrated within product squads, working closely with Product Managers and Engineers.
• Reporting structure is expected to be relatively flat, with designers reporting to a Head of Product, Design Lead, or a Senior Product Manager, emphasizing direct contribution over hierarchical bureaucracy.
• Cross-functional collaboration is a cornerstone, with designers expected to work seamlessly with engineering, product, research, and potentially marketing teams.

Methodology:

• BJAK emphasizes a data-driven approach to product development, utilizing analytics and user feedback to inform design decisions and measure impact.
• Agile methodologies are central to their workflow, prioritizing speed, iteration, and continuous improvement.
• A strong focus on ownership and accountability drives their operational processes, encouraging individuals to take initiative and see projects through to completion.

Company Website: https://bjak.my/en/about-us

📝 Enhancement Note: BJAK's culture is characterized by speed, high performance, and ownership. This implies a demanding yet rewarding environment where initiative and results are highly valued. The "flat team culture" suggests open communication channels and a collaborative spirit, which is essential for effective cross-functional product design.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Mid-Level (3+ years of experience) Product Designer capacity. The responsibilities indicate a significant degree of autonomy and leadership within specific product areas, moving beyond task execution to strategic design contribution. Reporting Structure: While specific reporting lines are not detailed, the company's culture suggests a lean structure where designers are likely to report to product leadership (e.g., Head of Product, Design Lead) and work within agile product teams, fostering direct collaboration with Product Managers and Engineers. Operations Impact: The Product Designer's work directly impacts user acquisition, engagement, retention, and satisfaction across BJAK's financial service platforms, which are used by millions. Their designs are critical to simplifying complex financial products, thereby driving business growth and market share in Southeast Asia.

Growth Opportunities:

• Specialization & Leadership: Opportunity to deepen expertise in specific product domains (e.g., insurance, investments) or grow into a Design Lead role overseeing a product area or team.
• Skill Expansion: Potential to develop skills in areas like user research leadership, design system management, or product strategy through hands-on experience and mentorship.
• Cross-functional Mastery: Enhanced ability to influence product strategy and work effectively across diverse teams, preparing for broader product management or leadership roles.
• Industry Influence: Contribute to shaping the future of financial services technology in a rapidly growing and impactful market.

📝 Enhancement Note: The emphasis on "accelerated career growth" and "unlimited learning potential" suggests a company that invests in its employees' development. For a mid-level designer, this role offers a significant step up in terms of responsibility and potential impact, with clear pathways for advancement within the product and design functions.

🌐 Work Environment

Office Type: BJAK operates a hybrid work model, requiring employees to work from their HQ in Bandar Utama, Petaling Jaya, on specific days. This indicates a modern office environment designed to foster collaboration and team cohesion. Office Location(s): The primary work location is in Bandar Utama, Petaling Jaya, Selangor, Malaysia. This is a well-established commercial hub with good accessibility.

Workspace Context:

• The hybrid model encourages a balance between focused, individual work (potentially remote) and collaborative, in-person sessions at the office. The office space is likely equipped to support design sprints, brainstorming sessions, and team meetings.
• Expect access to standard design tools and technology, including Figma and prototyping software. The company's focus on technology and AI suggests a modern tech stack and infrastructure.
• Opportunities for direct interaction with product managers, engineers, and fellow designers are abundant, fostering a dynamic and collaborative design culture.

Work Schedule:

• A standard 40-hour work week is typical for full-time roles. The hybrid arrangement allows for some flexibility, but specific in-office days will be communicated and expected for collaborative activities. The focus is on output and achieving objectives within a structured yet adaptable schedule.

📝 Enhancement Note: The hybrid model is a key aspect of the work environment, requiring employees to manage their time effectively between remote and on-site work. This setup is designed to leverage the benefits of both focused individual work and spontaneous team collaboration, common in agile tech environments.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and, crucially, your portfolio. Candidates without a portfolio will not be considered.
• Portfolio Review & Discussion: A dedicated session with the hiring team (likely Design Lead, Product Manager) to walk through your portfolio, discuss your process, design decisions, and problem-solving approach. Be prepared to articulate the "why" behind your design choices.
• Design Challenge/Case Study: You may be asked to complete a take-home design challenge or present a more in-depth case study related to a specific product problem. This assesses your practical skills, design thinking, and ability to work under constraints.
• Cross-functional Interviews: Discussions with engineers and/or product managers to assess your collaboration skills, understanding of technical constraints, and ability to work effectively in an agile team.
• Final Interview: A discussion with senior leadership to assess cultural fit, strategic thinking, and alignment with BJAK's values and mission.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 of your strongest, most relevant projects that showcase your end-to-end design process and impact. Prioritize quality over quantity.
• Tell a Story: For each project, structure your presentation around a clear narrative: the problem, your role, your process (research, ideation, prototyping, testing), your solutions, and the outcomes. Use visuals effectively.
• Highlight Your Process: Emphasize your thinking, decision-making, and how you navigated challenges. Show your iterations and explain why you made certain choices.
• Quantify Impact: Whenever possible, include metrics or data that demonstrate the success of your designs (e.g., improved conversion rates, reduced task completion time, increased user satisfaction).
• Be Ready for Questions: Anticipate questions about your design choices, how you handle feedback, your collaboration style, and your understanding of BJAK's mission.

Challenge Preparation:

• Understand the Brief: Thoroughly read and understand the design challenge prompt. Clarify any ambiguities.
• Time Management: Be realistic about what you can achieve within the given timeframe. Focus on demonstrating your core design process and problem-solving abilities.
• Presentation: Prepare a clear, concise presentation of your solution, highlighting your thought process and key design decisions.
• User-Centricity: Ensure your solution is grounded in user needs and validated through your design thinking, even if formal research isn't possible for the challenge.

📝 Enhancement Note: The explicit requirement for a portfolio and the emphasis on walking through it during interviews mean that preparation should heavily focus on portfolio refinement and presentation skills. Candidates should be ready to discuss their design rationale in detail and demonstrate how they approach problem-solving within a business context.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core tool for UI design, wireframing, prototyping, and collaboration. Mastery is essential.
• Prototyping Tools: Beyond Figma's capabilities, familiarity with tools like InVision, ProtoPie, or similar for more complex interactive prototypes may be beneficial.
• User Research & Testing Platforms: Experience with tools like UserTesting.com, Lookback, Maze, or similar for conducting usability studies and gathering feedback.

Analytics & Reporting:

• Familiarity with product analytics tools such as Google Analytics, Mixpanel, Amplitude, or similar to understand user behavior and measure the impact of designs.
• Experience with data visualization tools or the ability to interpret data presented in dashboards.

CRM & Automation:

• While not a direct CRM role, understanding how user data is managed and impacts design, or how designs integrate with CRM workflows, can be advantageous.

📝 Enhancement Note: The explicit mention of Figma highlights its central role. Proficiency in this tool is non-negotiable. Familiarity with user research and analytics platforms is also critical, as BJAK emphasizes data-driven design and user-centricity.

👥 Team Culture & Values

Operations Values:

• Ownership: Taking responsibility for problems and seeing them through to elegant solutions, acting as a true owner of product areas.
• Speed & Agility: Moving quickly, iterating rapidly, and adapting to changing needs and feedback without sacrificing quality.
• Clarity: Striving for simplicity in user experiences and communication, ensuring designs are easy to understand and use.
• Excellence: Holding a high bar for design quality, user experience, and overall product output.
• Collaboration: Working effectively in cross-functional teams, valuing diverse perspectives, and contributing to a supportive team dynamic.
• User Advocacy: Placing the user at the center of all design decisions, ensuring their needs and experience are prioritized.

Collaboration Style:

• Cross-functional Integration: Designers are expected to be deeply embedded within product teams, working hand-in-hand with Product Managers and Engineers.
• Open Feedback Culture: Embracing feedback from peers, stakeholders, and users as a tool for continuous improvement and design refinement.
• Knowledge Sharing: A culture that encourages sharing best practices, design patterns, and learnings across the team.

📝 Enhancement Note: The company culture heavily emphasizes ownership, speed, and excellence. This translates to an environment where proactive individuals who can drive results and collaborate effectively will thrive. The "flat team culture" suggests that communication is open and direct, fostering strong working relationships.

⚡ Challenges & Growth Opportunities

Challenges:

• Scaling Design: Designing for millions of users requires a focus on scalability, performance, and consistency across diverse user segments and markets.
• Complexity of Financial Products: Simplifying inherently complex financial services (insurance, investments) into intuitive user experiences is a significant design challenge.
• Fast-Paced Environment: Working in a lean, high-performance team means adapting to rapid iteration cycles and shifting priorities.
• Balancing User Needs with Business Goals: Effectively translating user needs into business-driving solutions requires strong analytical and strategic thinking.

Learning & Development Opportunities:

• Deep Domain Expertise: Gain in-depth knowledge of the InsurTech and Fintech sectors in Southeast Asia.
• Advanced Design Skills: Hone skills in complex interaction design, design systems, and user research methodologies.
• Product Strategy Influence: Contribute to high-level product strategy and roadmap planning.
• Leadership Development: Potential to mentor junior designers or lead design initiatives as the company grows.
• Exposure to AI/ML: Work with teams developing next-gen AI systems, potentially influencing how AI impacts user experiences.

📝 Enhancement Note: The challenges presented are inherent to high-growth tech companies operating in complex industries. BJAK offers significant opportunities for learning and growth, particularly for designers looking to specialize in fintech or gain experience in scaling products for global markets.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to simplify a complex user flow. What was your process, and what was the outcome?" (Focus on problem identification, ideation, user testing, and measurable results.)
• "How do you approach collaborating with engineers and product managers who have different priorities or perspectives?" (Highlight communication, negotiation, and finding common ground.)
• "Walk us through a project in your portfolio where you received critical feedback. How did you incorporate it, and what was the impact?" (Demonstrate receptiveness to feedback and iterative design.)
• "How would you approach designing a new feature for our insurance platform, considering our mission to make financial services simpler and fairer?" (Showcase understanding of BJAK's mission and ability to apply design thinking to their domain.)

Company & Culture Questions:

• "What do you know about BJAK and our mission in Southeast Asia?" (Research the company's website, news, and understand their market position.)
• "How do you embody the values of ownership and speed in your work?" (Provide specific examples from your experience.)
• "Describe your ideal work environment and how you contribute to a collaborative team culture." (Align your response with BJAK's culture of high performance and flat structure.)

Portfolio Presentation Strategy:

• Narrative Flow: Structure your presentation like a compelling story for each project, focusing on the journey from problem to solution and impact.
• Visual Storytelling: Use your designs (wireframes, mockups, prototypes) as the primary medium, with concise explanations. Avoid text-heavy slides.
• Highlight Your Role: Clearly define your specific contributions, especially in team projects.
• Process Over Polish: While polished UI is important, emphasize your design process, research, and decision-making rationale. This is where your strategic thinking shines.
• Quantify Outcomes: If possible, present data or metrics that demonstrate the success of your designs.
• Prepare for Deep Dives: Be ready to answer detailed questions about any aspect of your work, from initial user research to final implementation.

📝 Enhancement Note: Interview preparation should focus on demonstrating a blend of strong design craft, strategic thinking, and cultural alignment with BJAK's values. The portfolio presentation is a critical component, requiring candidates to articulate their process and impact effectively.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided link on Ashby HQ.
• Portfolio Customization: Ensure your portfolio is up-to-date, highlights your best work relevant to web/mobile product design, and clearly articulates your process and impact. Tailor your portfolio's introductory statement if possible to BJAK's mission.
• Resume Optimization: Update your resume to emphasize your 3+ years of product design experience, proficiency in Figma, experience with user research and agile teams, and any relevant financial services or InsurTech background. Use keywords from the job description.
• Interview Preparation: Practice walking through your portfolio projects, focusing on explaining your design decisions, problem-solving approach, and collaboration style. Prepare answers to common behavioral and situational questions.
• Company Research: Thoroughly research BJAK, its mission, products, and company culture. Understand their market position in Southeast Asia and their commitment to simplifying financial services.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.