Product Designer, Sr Associate

📍 Job Overview

Job Title: Product Designer, Sr Associate Company: JPMorgan Chase & Co. Location: New York, NY, United States Job Type: Full time Category: Product Design / User Experience Date Posted: January 27, 2026 Experience Level: Associate (3+ years) Remote Status: On-site

🚀 Role Summary

• Drive innovative user experience design within the financial services sector, focusing on digital products and services.
• Shape the rewards and benefits ecosystem for Chase card customers by collaborating with product, engineering, and research teams.
• Apply advanced knowledge of experience design, information architecture, and user-centric principles to enhance product functionality and customer satisfaction.
• Leverage data analysis to inform design decisions and translate raw information into actionable insights for strategic improvements.
• Ensure product inclusivity and accessibility by integrating design principles and guidelines for a diverse user base.

📝 Enhancement Note: This role is positioned as a Senior Associate within Product Design, suggesting a need for demonstrated experience and a capacity for independent contribution and collaboration within a complex, regulated industry like financial services. The focus on the "DCE Card Loyalty team" indicates a specialization within a specific product vertical, requiring an understanding of customer loyalty programs and the broader rewards ecosystem.

📈 Primary Responsibilities

• Design and develop elegant, user-centric solutions to complex interaction problems, ensuring consistency across multiple products and digital platforms.
• Apply advanced information architecture and storyboarding techniques to create intuitive user flows that enhance navigation, findability, and overall user satisfaction.
• Conduct data-driven analyses of user behavior, market trends, and user research studies to inform design decisions and identify opportunities for improvement.
• Collaborate closely with cross-functional teams, including product managers, engineers, content strategists, researchers, and data analysts, to incorporate inclusive design principles and accessibility guidelines.
• Employ an iterative design mindset, actively incorporating user feedback and insights to continuously refine and improve the user experience of digital offerings.
• Contribute to strategic thinking by analyzing market trends, user research, and user behavior to inform future product development and enhancements.
• Work with other design teams within the Card division to enhance end-to-end horizontal journeys that span multiple products, strengthening the overall ecosystem of customer experiences.

📝 Enhancement Note: The responsibilities emphasize a blend of strategic design thinking, hands-on execution using industry-standard tools, and strong collaboration skills. The requirement to work on "horizontal journeys" indicates a need to think about integrated customer experiences across different product touchpoints, not just within the Loyalty vertical.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a Bachelor's or Master's degree in Design (e.g., Graphic Design, Interaction Design, HCI), Computer Science, or a related field is typically expected for a Senior Associate role. Experience: Minimum of 3+ years in user experience design, interaction design, or a similar role focused on improving digital products and services.

Required Skills:

• Proven ability to create visually appealing, functional, and user-friendly designs using industry-standard tools such as Figma, Sketch, or Adobe Creative Suite.
• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile applications, and other digital channels.
• Strong understanding and practical application of inclusive design principles and accessibility guidelines (e.g., WCAG) to create accessible and equitable digital experiences for all users.
• Proven ability to interpret complex data sets and transform them into actionable insights that inform design decisions and drive product strategy.
• Skill in conducting user research, analyzing user behavior, and synthesizing findings to advocate for user needs.
• Understanding of information architecture and its role in creating intuitive and findable digital products.

Preferred Skills:

• Demonstrated ability to collaborate constructively and productively with cross-functional partners (product, engineering, marketing, data).
• Experience articulating design decisions clearly and effectively to gain alignment on product output and outcomes.
• Familiarity with the financial services industry, particularly in areas like credit cards, loyalty programs, or consumer banking.
• Experience with agile development methodologies and working within a fast-paced product development lifecycle.
• Storyboarding and prototyping skills to effectively communicate design concepts and user flows.

📝 Enhancement Note: The "3+ years" experience aligns with an Associate to mid-level designer role. The emphasis on both technical design skills (Figma, Sketch) and soft skills (collaboration, communication) is crucial for this position. Preferred qualifications highlight the importance of cross-functional alignment and domain knowledge in financial services.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 diverse projects demonstrating your end-to-end product design process, from initial concept to final implementation.
• For each project, clearly articulate the problem statement, your role and contributions, the design process followed, key decisions made, and the impact/outcomes achieved.
• Include examples of user research, wireframes, user flows, interactive prototypes, and final UI designs.
• Highlight projects that demonstrate your ability to solve complex interaction problems and improve user experience across different digital platforms.
• Showcase experience with data-driven design, including how you used analytics or user feedback to inform and iterate on designs.

Process Documentation:

• Demonstrate proficiency in documenting design processes, including user journey mapping, information architecture diagrams, and usability testing plans.
• Provide examples of how you have collaborated with engineering and product teams to ensure design feasibility and successful implementation.
• Illustrate your approach to incorporating inclusive design and accessibility standards throughout the design lifecycle.
• Show evidence of how you have iterated on designs based on user feedback and performance metrics to drive continuous improvement.

📝 Enhancement Note: A strong portfolio is paramount for design roles. The emphasis here is on a comprehensive process, tangible results, and a clear demonstration of skills in collaboration, data utilization, and inclusive design, all critical for a financial services environment.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Senior Associate Product Designer in New York City with 3+ years of experience at a large financial institution like JPMorgan Chase & Co., the estimated annual salary range is between $95,000 and $130,000. This range can vary based on the candidate's specific experience, skills, and performance during the interview process.

Benefits:

• Comprehensive health care coverage (medical, dental, vision).
• On-site health and wellness centers.
• Retirement savings plan (e.g., 401(k) with company match).
• Backup childcare services.
• Tuition reimbursement for continued education and professional development.
• Mental health support programs and resources.
• Financial coaching and advisory services.
• Potential for performance-based bonuses and equity (details provided during hiring process).

Working Hours: Typically 40 hours per week, with potential for occasional overtime depending on project demands. The role is on-site, requiring full-time presence at the New York office.

📝 Enhancement Note: The salary estimate is derived from analyzing similar roles in New York City using data from industry salary aggregators and compensation surveys for financial services and tech roles. The benefits listed are directly from the provided company description, highlighting a robust package typical of large corporations.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services, specifically Consumer & Community Banking, with a focus on digital innovation in credit cards and loyalty programs. JPMorgan Chase & Co. is a global leader, influencing significant portions of the U.S. financial landscape. Company Size: Large enterprise (over 10,000 employees), indicating a structured environment with established processes, extensive resources, and opportunities for specialization and career advancement. Founded: The company has a long history, tracing its roots back to 1799, signifying stability, deep industry expertise, and a commitment to long-term strategy.

Team Structure:

• The "DCE Card Loyalty team" is a specialized unit within the broader Digital team of the Consumer & Community Banking division.
• This team likely comprises product designers, content strategists, researchers, product managers, and engineers.
• Designers will collaborate closely with product and engineering partners, and interface with data & analytics teams to measure the impact of their work.
• The role also involves working with other design teams within Card to enhance broader customer journeys.

Methodology:

• Emphasizes a data-driven approach, using analytics and user insights to inform design decisions and measure outcomes.
• Focuses on user-centric design principles, aiming to create seamless, inclusive, and accessible experiences.
• Utilizes an iterative design mindset, incorporating user feedback for continuous improvement.
• Promotes cross-functional collaboration to ensure alignment and successful product development.

Company Website: https://www.jpmorganchase.com/

📝 Enhancement Note: Understanding JPMorgan Chase's scale and industry is crucial. The culture is likely a blend of traditional financial rigor and modern digital innovation. The "DCE Card Loyalty team" suggests a fast-paced, product-focused environment where design directly impacts customer engagement and business outcomes.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as "Sr Associate," typically indicating an individual contributor with 3-5 years of experience. It suggests a level above entry-level but below a senior or lead designer. The focus is on executing design strategy and contributing significantly to product development. Reporting Structure: The Product Designer Senior Associate will likely report to a Design Manager or Lead within the DCE Card Loyalty team. They will work closely with Product Managers and Engineering Leads on specific product initiatives. Operations Impact: The Product Designer's impact is directly tied to enhancing the user experience of Chase's credit card products and loyalty programs. This influences customer acquisition, retention, engagement, and satisfaction, which are key drivers of revenue and market share in the financial services sector.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific areas like loyalty program design, financial product UX, or advanced accessibility standards.
• Cross-Functional Exposure: Gain experience working on broader horizontal journeys that span multiple Chase products, offering a more holistic view of the customer lifecycle.
• Leadership Potential: Progress to Senior Product Designer, Lead Designer, or Design Manager roles by demonstrating strong design execution, strategic thinking, and team collaboration.
• Industry Knowledge: Develop a comprehensive understanding of the financial services industry, regulatory requirements, and customer behavior within this sector.
• Learning & Development: Access to extensive company-provided training, workshops, and potential for tuition reimbursement to enhance design skills and industry knowledge.

📝 Enhancement Note: The "Sr Associate" title implies a solid foundation in design principles and execution, with opportunities to grow into more strategic or leadership roles. The emphasis on cross-functional collaboration and impact on key business metrics (loyalty, engagement) points to a career path that is both technically rewarding and strategically important.

🌐 Work Environment

Office Type: The role is on-site in New York City, indicating a traditional office-based work environment within a major financial hub. This typically means a professional, structured setting. Office Location(s): 450 W 33rd St, New York, NY 10001. This location is in Manhattan, offering access to various amenities and transportation options.

Workspace Context:

• The work environment is expected to be collaborative, with designers working alongside product managers, engineers, researchers, and other stakeholders.
• Access to modern design tools and technology is implied, supporting the creation of high-fidelity designs and prototypes.
• Opportunities for in-person brainstorming sessions, design critiques, and team meetings to foster innovation and alignment.
• The office setting may include dedicated design spaces or open-plan areas designed for team interaction.

Work Schedule: Standard full-time hours (approximately 40 hours per week) are expected. While the role is on-site, JPMorgan Chase often offers some flexibility within core working hours, but this would need to be confirmed with the hiring manager. The focus is on delivering results within a structured work week.

📝 Enhancement Note: Being on-site in a major financial center like New York implies a professional, potentially fast-paced environment. The collaborative aspect is key, suggesting a team-oriented approach where designers are integrated into product development cycles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and resume to assess basic qualifications and experience.
• Portfolio Review/Screening Call: You may be asked to present your portfolio or discuss specific projects during a call with a designer or hiring manager. This is to gauge your design process, problem-solving skills, and communication abilities.
• Design Challenge: A take-home assignment or an in-person/virtual design exercise may be given to evaluate your practical design skills, strategic thinking, and ability to work within constraints. This could involve solving a specific interaction problem or improving an existing feature.
• On-site/Virtual Interviews: Multiple interviews with designers, product managers, engineers, and potentially leadership. These will delve deeper into your experience, technical skills, collaboration style, and understanding of user-centered design within the financial services context.
• Final Interview: May involve a presentation of your design challenge or portfolio to a panel, followed by questions about your approach, impact, and alignment with company values.

Portfolio Review Tips:

• Curate for Relevance: Select projects that best showcase your experience with digital products, user-centric design, and ideally, financial services or loyalty programs.
• Tell a Story: For each project, clearly outline the problem, your role, the design process, key decisions, and measurable outcomes. Use visuals effectively to support your narrative.
• Highlight Collaboration: Show how you worked with cross-functional teams and incorporated feedback.
• Demonstrate Process: Explain your rationale behind design decisions, including how you used data or user research.
• Showcase Tools: Mention the tools you are proficient in (Figma, Sketch, etc.) and how they were used.
• Address Inclusivity & Accessibility: If possible, include examples where you’ve applied these principles.

Challenge Preparation:

• Understand the Context: If given a design challenge, thoroughly research Chase's products, target audience, and the specific problem area.
• Define the Problem: Clearly articulate your understanding of the problem statement before diving into solutions.
• Show Your Process: Document your steps, including any assumptions made, research conducted (even if brief), and iterative thinking.
• Focus on User Needs: Ensure your proposed solutions are user-centered and address actual user pain points.
• Consider Business Goals: Align your design solutions with the business objectives of Chase and the specific product.
• Present Clearly: Structure your presentation logically, using visuals and concise explanations. Be prepared to answer questions about your choices.

📝 Enhancement Note: The interview process for a role at JPMorgan Chase will likely be rigorous, focusing on both design craft and strategic thinking, as well as the ability to navigate a large, regulated organization. A well-prepared portfolio and thoughtful approach to any design challenge are critical.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe Creative Suite (Photoshop, Illustrator, XD). Proficiency in at least one of these is essential. Figma is increasingly becoming the industry standard for collaborative design.
• User Research & Testing: Tools like UserTesting.com, Maze, Optimal Workshop, or internal JPMC platforms for conducting usability studies and gathering user feedback.
• Collaboration & Project Management: Jira, Confluence, Asana, Trello for tracking tasks, managing workflows, and documenting specifications.
• Communication: Slack, Microsoft Teams for daily team communication and collaboration.

Analytics & Reporting:

• Web & Mobile Analytics: Google Analytics, Adobe Analytics (likely used by JPMC) for understanding user behavior and tracking key metrics.
• Data Visualization: Tableau, Power BI, or internal BI tools for creating dashboards and reports to communicate insights to stakeholders.
• A/B Testing Platforms: Experience with tools like Optimizely or internal A/B testing frameworks to validate design changes.

CRM & Automation:

• While not directly a designer's primary tool, understanding how CRM systems (e.g., Salesforce) and marketing automation platforms integrate with user experiences can be beneficial, especially for understanding customer journeys.

📝 Enhancement Note: Proficiency in core design tools like Figma is a must. Familiarity with analytics and collaboration tools is also highly valued, as designers are expected to be data-informed and integrated into agile development workflows. Understanding how designs impact metrics tracked in analytics platforms is key.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Placing the customer at the heart of everything, striving to meet their financial goals and create engaged, lifelong relationships.
• Innovation: Driving industry-leading products and experiences through continuous improvement and embracing new technologies.
• Excellence: Committing to high standards in design, execution, and customer satisfaction.
• Inclusivity & Diversity: Valuing the diverse talents of employees and ensuring products are accessible and equitable for all users.
• Integrity: Upholding ethical standards and trust in all financial dealings and customer interactions.

Collaboration Style:

• Cross-Functional Integration: Designers work closely with product managers, engineers, researchers, and data analysts, fostering a highly collaborative environment.
• Data-Informed Decision-Making: Encouraging the use of data, user research, and analytics to guide design choices and measure impact.
• Iterative Design and Feedback: A culture of continuous improvement through regular feedback loops, design critiques, and user testing.
• Strategic Partnership: Designers are expected to be strategic partners, contributing to product vision and aligning design solutions with business objectives.

📝 Enhancement Note: JPMorgan Chase emphasizes core values of integrity, customer focus, and excellence. For a designer, this translates to creating trustworthy, user-friendly, and impactful experiences that align with business goals and serve a diverse customer base. Collaboration is key to success in this large, complex organization.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating a Large Organization: Understanding and adapting to the processes, stakeholders, and decision-making structures within a global financial institution.
• Balancing User Needs with Business/Regulatory Constraints: Designing innovative solutions while adhering to strict financial regulations, security protocols, and business objectives.
• Driving Adoption of New Design Paradigms: Educating stakeholders and teams on best practices in user experience and inclusive design within a potentially traditional industry.
• Measuring Design Impact: Clearly demonstrating the ROI of design initiatives through data and analytics in a complex product ecosystem.

Learning & Development Opportunities:

• Access to Extensive Training: JPMorgan Chase offers a wealth of internal training programs, workshops, and online courses covering design skills, industry knowledge, and leadership development.
• Mentorship Programs: Opportunities to be mentored by senior designers or leaders within the organization, providing guidance on career progression and skill development.
• Industry Conferences & Certifications: Potential for sponsorship to attend relevant design conferences or pursue certifications to stay current with industry trends and best practices.
• Cross-Product Collaboration: Gaining exposure to different product areas within the Card division and beyond, broadening your understanding of the financial services landscape.

📝 Enhancement Note: The primary challenges will involve adapting to the scale and regulatory environment of a major bank. However, these challenges also present significant growth opportunities for designers looking to make a substantial impact and develop expertise in a critical industry.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance user needs with conflicting business requirements or technical limitations. How did you approach it, and what was the outcome?" (Focus on your problem-solving process, negotiation skills, and ability to find optimal solutions).
• "Walk me through a project where you used data or user research to significantly influence your design decisions. What was the insight, and how did it change your approach?" (Highlight your data literacy, analytical skills, and user-centric approach).
• "How do you ensure your designs are inclusive and accessible to a diverse range of users? Can you provide an example?" (Demonstrate your understanding of accessibility guidelines and your commitment to equitable design).
• "Describe your experience collaborating with engineers and product managers. How do you ensure alignment and effective communication throughout the design and development process?" (Showcase your teamwork, communication style, and ability to integrate into agile workflows).

Company & Culture Questions:

• "What interests you about working for JPMorgan Chase, specifically within the Card Loyalty team?" (Research the company's mission, values, and recent innovations in digital banking/loyalty).
• "How do you see your design philosophy aligning with our company values of integrity, customer focus, and excellence?" (Connect your personal values and design approach to the company's stated principles).
• "How do you stay updated on the latest trends in product design and financial technology?" (Showcase your proactive learning and industry engagement).

Portfolio Presentation Strategy:

• Structure is Key: Organize your presentation logically. Start with an overview, then dive into 2-3 key projects. For each project, cover: Problem, Your Role, Process/Solution, Outcome/Impact.
• Focus on the "Why": Explain the rationale behind your design decisions. Don't just show what you did, explain why you did it.
• Quantify Impact: Wherever possible, use metrics (e.g., increased conversion rates, reduced error rates, improved task completion times, positive user feedback) to demonstrate the success of your designs.
• Be Concise and Engaging: Practice your presentation to ensure it flows well and stays within the allotted time. Use visuals effectively to illustrate your points.
• Anticipate Questions: Be prepared to answer detailed questions about your design choices, challenges faced, and alternative approaches you considered.

📝 Enhancement Note: Preparation should focus on articulating your design process, demonstrating problem-solving skills, showcasing your impact with data, and aligning your approach with the company's strategic goals and values, especially within the financial services context.

📌 Application Steps

To apply for this Product Designer, Sr Associate position:

• Submit your application through the provided Oracle Cloud portal link.
• Curate Your Operations Portfolio: Select 2-3 of your strongest projects that best showcase your end-to-end design process, user-centric problem-solving, and measurable impact. Ensure these projects highlight your skills in digital product design, ideally with relevance to financial services, loyalty programs, or complex user journeys.
• Tailor Your Resume: Highlight achievements and responsibilities that align with the job description, using keywords such as "User Experience Design," "Information Architecture," "Data-Driven Insights," "Inclusive Design," "Cross-Functional Collaboration," and specific design tools (Figma, Sketch). Quantify your accomplishments whenever possible.
• Prepare Your Design Narrative: Practice walking through your selected portfolio projects, focusing on the "why" behind your decisions, the challenges you overcame, and the tangible outcomes achieved. Be ready to discuss your collaboration process with product and engineering teams.
• Research JPMorgan Chase & Co.: Understand the company's mission, values, and its position in the financial services industry. Familiarize yourself with Chase's digital products and customer experience, particularly in the credit card and loyalty space.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions for a Product Designer role at a large financial institution. All details should be verified directly with JPMorgan Chase & Co. during the application and interview process.