Product Designer Semi Senior

📍 Job Overview

Job Title: Product Designer Semi Senior
Company: 2brains
Location: Santiago, Santiago Metropolitan Region, Chile
Job Type: Full-time
Category: Product Design / UX/UI Design
Date Posted: October 07, 2025
Experience Level: Mid-Level (2-5 years)
Remote Status: On-site

🚀 Role Summary

• Drive the end-to-end product lifecycle, from initial ideation and discovery through to release and ongoing iteration of web and mobile digital products.
• Champion user-centric design principles, translating user needs and business objectives into scalable and efficient digital solutions.
• Foster seamless collaboration with cross-functional teams, including development and business stakeholders, to ensure strategic alignment and effective product evolution.
• Leverage a deep understanding of user experience metrics and analytics to inform design decisions, optimize product performance, and identify opportunities for continuous improvement.
• Integrate and manage Design Systems, ensuring consistency and efficiency across all digital touchpoints.

📝 Enhancement Note: The role title "Semi Senior" combined with the listed responsibilities and required experience level (2-5 years) suggests a mid-level position with significant autonomy and ownership over product design initiatives. The emphasis on banking/financial experience and agile methodologies points towards a role within a structured, fast-paced product development environment.

📈 Primary Responsibilities

• Lead the entire product design process, encompassing user research, ideation, wireframing, prototyping, user testing, and final UI design for both web and mobile platforms.
• Conduct in-depth user research and analysis to identify user pain points, needs, and opportunities for product enhancement, ensuring a strong user-centric foundation.
• Collaborate closely with Product Managers, Engineers, and Business Analysts to translate strategic goals and user requirements into intuitive and effective design solutions.
• Facilitate and participate in Design Thinking workshops, Design Sprints, and Lean UX activities to accelerate product discovery and validation.
• Develop and iterate on user flows, wireframes, and interactive prototypes to effectively communicate design concepts and gather feedback from stakeholders and users.
• Execute comprehensive usability testing (both in-person and remote) to validate design hypotheses and identify areas for improvement, ensuring a high-quality user experience.
• Interpret and leverage data from web analytics (e.g., Google Analytics) and experience metrics (CES, NPS, CSAT) to drive design decisions and measure the impact of design changes.
• Maintain and evolve Design Systems, ensuring consistency in UI elements, components, and patterns across all products and platforms.
• Contribute to the creation and management of User Story Maps and product backlogs, aligning design efforts with development priorities and agile frameworks.
• Ensure the scalability and sustainability of design solutions, anticipating future needs and technological advancements.

📝 Enhancement Note: The emphasis on "Banking / Financieras" experience suggests a need for candidates familiar with the specific regulatory, security, and user expectations within the financial services industry. This includes understanding complex workflows, data privacy, and compliance requirements.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field, or equivalent practical experience.

Experience:

• 2-5 years of professional experience in Product Design, UX/UI Design, or a similar role.
• Proven experience working within the banking or financial services industry is highly desirable.
• Demonstrated experience in leading design initiatives across the full product development lifecycle.

Required Skills:

• UX/UI Design (Excluyente): Deep expertise in user experience research, interaction design, information architecture, and user interface design principles.
• Design Thinking & Lean UX: Proficiency in applying these methodologies to foster innovation and user-centric development.
• Product Discovery & Usability Testing: Skilled in techniques for understanding user needs, validating concepts, and iterating on designs through rigorous testing.
• Design Systems: Experience in creating, managing, and utilizing Design Systems to ensure consistency and scalability.
• Agile Frameworks: Strong understanding and practical experience with Scrum, Dual Track, or similar agile methodologies.
• User Story Mapping: Ability to create and interpret User Story Maps to align product strategy and development.
• Experience Metrics Management: Familiarity with key experience metrics such as Customer Effort Score (CES), Net Promoter Score (NPS), and Customer Satisfaction (CSAT).
• Web Analytics Interpretation: Ability to interpret data from tools like Google Analytics to inform design decisions.
• Aesthetic Sense & Visual Laws: A strong eye for visual design, composition, and understanding of visual hierarchy and laws in UX/UI.

Preferred Skills:

• Experience with financial products and services.
• Familiarity with design sprints and rapid prototyping techniques.
• Knowledge of accessibility standards (WCAG).
• Experience in mentoring junior designers.

📝 Enhancement Note: The "Semi Senior" title, combined with the requirement for experience in banking/financial sectors and a strong command of various design methodologies, indicates that candidates are expected to contribute significantly to strategic product decisions and mentor others, rather than solely executing tasks.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 comprehensive case studies demonstrating your end-to-end product design process.
• For each case study, clearly articulate the problem statement, your role, the design process employed, key challenges faced, and the final solution.
• Quantify the impact of your design solutions using relevant UX metrics (e.g., conversion rate improvements, task completion rates, user satisfaction scores) and business outcomes.
• Include examples of how you've utilized Design Systems and ensured design consistency.
• Demonstrate your ability to work with agile methodologies and product discovery frameworks.

Process Documentation:

• Detail your approach to user research, including methods for gathering insights and synthesizing findings.
• Provide examples of how you have conducted and analyzed usability tests (both remote and in-person).
• Illustrate your process for creating wireframes, interactive prototypes, and high-fidelity UI designs.
• Explain how you interpret and utilize analytics data to inform design iterations.
• Showcase your understanding of Design Thinking, Lean UX, and Product Discovery frameworks through specific project examples.

📝 Enhancement Note: Given this role's focus on full lifecycle product design and its semi-senior level, a robust portfolio is critical. It should not only display aesthetic proficiency but also a strong understanding of strategic product development, user advocacy, and measurable business impact derived from design interventions.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for Product Designers with 2-5 years of experience in Santiago, Chile, the estimated annual salary range is approximately CLP 18,000,000 to CLP 28,000,000. This estimate accounts for the specialized experience in banking/financial sectors and the mid-level seniority.
• Research Methodology: This range was derived by analyzing salary data from similar roles in Santiago, Chile, considering factors such as experience level (Semi Senior), industry (Technology, Finance), and common compensation structures in the Chilean job market. Data sources include industry salary reports and job board aggregators for the region.

Benefits:

• Flexible Work Environment: A dynamic and adaptable work setup.
• Birthday Day Off: An extra day off to celebrate your birthday.
• Specialization Course Discounts: Opportunities for professional development and skill enhancement.
• Wellness Programs: Initiatives aimed at supporting employee well-being.
• Internal Talk Spaces: Platforms for knowledge sharing and internal discussions.
• Complementary Insurance: Additional insurance coverage.
• Computer Assignment: Provision of a work computer.
• Purchase Discounts: Special offers and discounts.
• Extra Vacation Days: Additional paid time off beyond the legal limit.

Working Hours:

• Standard full-time workweek, estimated at 40 hours, with a focus on flexible arrangements within the on-site context.

📝 Enhancement Note: The provided salary range is an estimate for the Santiago, Chile market for a mid-level Product Designer. Actual compensation may vary based on the candidate's specific experience, skills, and negotiation. The benefits package indicates a company that values employee well-being and professional growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Consulting, Digital Transformation, Software Development. 2brains operates at the intersection of strategy, design, and technology, serving clients across various sectors, with a notable focus on financial services. This industry context means a fast-paced, innovation-driven environment where adaptability and cutting-edge solutions are paramount. Company Size: Over 480 professionals. This indicates a medium-to-large sized company, large enough to offer structured career paths and diverse projects, yet agile enough to foster a collaborative and close-knit team environment often found in digital product agencies. Founded: The founding date is not explicitly provided, but the company's description suggests a mature organization with significant experience in digital innovation.

Team Structure:

• The Product Design team likely consists of specialized roles such as UX Researchers, UI Designers, and Product Designers, working within larger cross-functional "cells" or squads dedicated to specific client projects or product lines.
• Designers typically report to a Design Lead or Head of Design, with close collaboration across Product Management, Engineering, and Business Development.
• Cross-functional collaboration is a cornerstone, with designers expected to work seamlessly with developers, product owners, and client stakeholders.

Methodology:

• Data Analysis & Insights: Emphasis on leveraging user data, analytics, and market research to inform design decisions and product strategy.
• Workflow Planning & Optimization: Focus on creating efficient, scalable, and user-friendly workflows and product experiences.
• Automation & Efficiency: Utilizing design tools and processes to maximize efficiency and streamline product development cycles.

Company Website: https://www.2brains.lat/

📝 Enhancement Note: The company's emphasis on being "architects of digital experiences" and their vision of "synergistic integration of strategy, design, and technology" suggests a culture that values holistic problem-solving and a deep understanding of how design impacts business outcomes.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as "Semi Senior," indicating a level beyond entry-level but not yet fully senior or lead. It implies a strong foundation of technical skills and a growing capacity for strategic input, project ownership, and potentially mentoring junior team members. The designer is expected to be proficient in core design processes and tools and capable of working with a degree of independence. Reporting Structure: The Product Designer will likely report to a Design Lead or a Product Manager within a cross-functional team or "cell." They will collaborate closely with engineers, product owners, and potentially client representatives. Operations Impact: The Product Designer's impact will be measured by their contribution to the successful development and iteration of digital products, directly influencing user satisfaction, engagement, conversion rates, and ultimately, client business objectives. The emphasis on metrics like CES, NPS, and CSAT highlights the direct correlation between design quality and business performance.

Growth Opportunities:

• Operations Skill Advancement: Opportunities to deepen expertise in specialized areas such as advanced UX research techniques, service design, or design leadership.
• Industry Exposure: Access to challenging projects with major clients, providing exposure to diverse business problems and industries, particularly within the financial sector.
• Leadership Potential: Potential to grow into a Senior Product Designer role, taking on more complex projects, leading design initiatives, and mentoring junior designers.
• Continuous Learning: The company fosters learning through internal meetups, training sessions, and talks, encouraging ongoing skill development and knowledge sharing.

📝 Enhancement Note: The "Semi Senior" designation implies a transition phase in a designer's career, where they are expected to demonstrate a higher level of problem-solving and strategic thinking compared to junior roles, while still benefiting from guidance and opportunities for skill expansion.

🌐 Work Environment

Office Type: The role is described as On-site, suggesting a traditional office environment where in-person collaboration is prioritized. This typically fosters strong team cohesion and facilitates spontaneous idea exchange. Office Location(s): Santiago, Santiago Metropolitan Region, Chile. This location places the designer within a major economic and technological hub in South America. Workspace Context:

• Collaborative Environment: The on-site nature, coupled with the company's size and focus on innovation, suggests a dynamic workspace designed for teamwork, brainstorming, and knowledge sharing.
• Operations Tools & Technology: Designers will have access to industry-standard design and collaboration tools (Figma, Sketch, Miro, etc.) necessary for their work.
• Team Interaction: Frequent opportunities for direct interaction with design peers, developers, product managers, and other stakeholders, crucial for agile product development.

Work Schedule: A standard full-time schedule (approximately 40 hours per week) is expected, with the potential for flexible arrangements within the on-site framework, allowing for efficient execution of design tasks and participation in team activities.

📝 Enhancement Note: The on-site requirement in a major city like Santiago suggests a professional environment with opportunities for networking and career development within the local tech and design community.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications and experience, with a focus on UX/UI proficiency and relevant industry background.
• Technical Interview: An in-depth discussion about your design philosophy, process, and experience, likely including a portfolio walkthrough where you'll present case studies. Expect questions on your problem-solving approach, user research methods, and experience with agile workflows.
• Case Study/Challenge: You may be asked to complete a design exercise or a take-home challenge to evaluate your practical skills, problem-solving abilities, and how you apply design principles to a specific problem.
• Team/Cultural Fit Interview: An opportunity to meet with potential team members and discuss how you collaborate, communicate, and fit within the company's culture and values.
• Final Interview: Potentially with a senior leader to discuss overall fit, career aspirations, and final offer details.

Portfolio Review Tips:

• Structure Your Case Studies: For each case study, clearly outline the problem, your role, the process, the decisions made, and the outcomes. Quantify results whenever possible.
• Highlight Process & Rationale: Emphasize why you made certain design decisions, not just what you designed. Showcase your understanding of user needs and business goals.
• Showcase Tool Proficiency: Include examples of your work within Figma, Sketch, and other listed platforms.
• Demonstrate Collaboration: If possible, show examples of how you collaborated with developers or product managers.
• Tailor to the Role: Emphasize projects relevant to the financial sector and agile environments.

Challenge Preparation:

• Understand the Brief: Carefully read and understand any design challenge prompt, clarifying any ambiguities.
• Time Management: Allocate your time effectively between research, ideation, design, and presentation preparation.
• Focus on User-Centricity: Ensure your solutions are grounded in user needs and validated through research or testing principles.
• Articulate Your Strategy: Be prepared to explain your design choices, trade-offs, and how your solution addresses the problem statement.

📝 Enhancement Note: The emphasis on a portfolio review and potential design challenges for a "Semi Senior" role underscores the importance of demonstrating not just foundational skills but also strategic thinking and the ability to deliver tangible results.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for collaborative design, prototyping, and creating high-fidelity mockups. Expect to use its advanced features for component libraries and design system management.
• Sketch: Another primary UI design tool; proficiency in either Sketch or Figma is crucial.
• InVision: Likely used for prototyping, collaboration, and design handoff.
• Maze: A platform for rapid, remote usability testing and gathering product insights.
• Typeform: For creating user surveys, feedback forms, and potentially for user onboarding flows.
• Overflow: For creating user flow diagrams and presenting them effectively.
• Miro: A virtual whiteboard for collaborative brainstorming, ideation, user journey mapping, and design sprints.

Analytics & Reporting:

• Google Analytics: Key for interpreting web traffic, user behavior, and conversion data to inform design.
• Experience Metrics Tools (e.g., through Typeform, dedicated platforms): For collecting and analyzing CES, NPS, and CSAT.

CRM & Automation:

• While not explicitly listed as core design tools, understanding how designs integrate with CRM systems or automated workflows might be beneficial for context.

📝 Enhancement Note: Proficiency in Figma is highlighted as a primary tool, suggesting it's central to 2brains' design workflow. Experience with a variety of prototyping, testing, and collaboration tools demonstrates a well-rounded designer capable of navigating modern product development environments.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value, reflected in the emphasis on understanding user needs, conducting usability testing, and managing experience metrics. Designs must prioritize the end-user.
• Excellence & Innovation: The company aims to be "architects of digital experiences" and "leaders," suggesting a drive for high-quality, innovative solutions that push industry standards.
• Collaboration & Teamwork: The "great high-performance team" and emphasis on communication highlight the importance of working effectively with others.
• Continuous Learning: The provision of meetups, training, and internal talks indicates a culture that values and supports ongoing professional development.
• Efficiency & Scalability: The focus on ensuring "scalability of solutions" and "sustainable evolution" points to a value placed on robust and future-proof design.

Collaboration Style:

• Cross-functional Integration: Designers are expected to be active participants in multidisciplinary teams, working closely with developers and business stakeholders to achieve shared goals.
• Process Review & Feedback: An environment where designs and processes are likely subject to constructive feedback and iterative refinement.
• Knowledge Sharing: Encouragement of internal talks and meetups fosters a culture of sharing best practices, insights, and learnings across the organization.

📝 Enhancement Note: The combination of user advocacy, innovation, and a strong collaborative spirit suggests a dynamic and intellectually stimulating environment where designers are empowered to make a significant impact.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: A common challenge in product design, requiring skillful negotiation and creative problem-solving to satisfy both user expectations and strategic priorities.
• Navigating Complex Financial Systems: Designing for the banking/financial sector can be intricate due to regulatory requirements, security concerns, and established user behaviors.
• Rapid Iteration in Agile Environments: Adapting quickly to changing requirements and feedback within fast-paced agile sprints while maintaining design quality.
• Keeping Pace with Technology & Design Trends: Continuously learning and integrating new tools, methodologies, and design patterns to maintain a competitive edge.

Learning & Development Opportunities:

• Operations Skill Advancement: Deepen expertise in UX research, interaction design, service design, or specialized areas through company-sponsored training and project experience.
• Industry Exposure: Work on high-impact projects for prominent clients, gaining broad exposure to different business challenges and technological solutions.
• Mentorship & Leadership Development: Opportunities to grow into senior roles, mentor junior designers, and contribute to shaping the design direction of projects.
• Networking & Knowledge Exchange: Participate in internal meetups, external training, and industry events to expand professional networks and stay abreast of advancements.

📝 Enhancement Note: The challenges presented are typical for a semi-senior designer in a dynamic agency setting, offering ample opportunities for skill development and career progression if approached proactively.

💡 Interview Preparation

Strategy Questions:

• Operations Strategy: "Describe a time you had to balance conflicting user needs with business objectives. How did you approach it, and what was the outcome?" Prepare to discuss your framework for prioritization and compromise.
• Collaboration & Stakeholder Management: "How do you ensure effective communication and alignment with development teams and business stakeholders throughout the design process?" Be ready to share examples of your communication strategies and conflict resolution.
• Problem-Solving: "Walk us through a challenging design problem you solved. What was your process, what alternatives did you consider, and how did you measure success?" Focus on demonstrating your analytical thinking and iterative approach.

Company & Culture Questions:

• Company Operations Culture: "Based on what you know about 2brains, how do you see your design approach fitting into our culture of innovation and client focus?" Research the company's website, values, and recent projects.
• Team Dynamics: "How do you prefer to receive feedback on your designs, and how do you provide constructive criticism to peers?" Highlight your collaborative spirit and openness to improvement.
• Operations Impact Measurement: "How do you track and demonstrate the ROI of your design work?" Prepare to discuss your experience with metrics like conversion rates, user satisfaction, and efficiency gains.

Portfolio Presentation Strategy:

• Storytelling: Frame your case studies as compelling narratives that highlight your journey from problem to solution, emphasizing your role and key decisions.
• Metric-Driven Results: Clearly present the quantifiable impact of your designs. Use charts and data points to illustrate improvements in user experience and business outcomes.
• Process Transparency: Be ready to explain the "why" behind your design choices, showcasing your understanding of user research, testing, and strategic alignment.
• Tool Demonstration: Be prepared to briefly demonstrate your proficiency with key tools like Figma, especially if showcasing interactive prototypes or design system components.

📝 Enhancement Note: Interview preparation should focus on demonstrating not only technical design skills but also strategic thinking, problem-solving capabilities, and the ability to articulate the business value of design within an agile, client-focused environment.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the Lever job portal link provided.
• Portfolio Customization: Curate your portfolio to prominently feature case studies demonstrating your UX/UI expertise, especially within the financial sector if applicable. Highlight projects showcasing your involvement in the full product lifecycle and your understanding of agile methodologies.
• Resume Optimization: Ensure your resume clearly articulates your experience with the required tools (Figma, Sketch, Miro, etc.), methodologies (Design Thinking, Lean UX), and your achievements in driving user satisfaction and business impact. Use keywords from the job description.
• Interview Preparation: Practice articulating your design process, rationale, and the results of your past projects. Prepare to discuss specific examples of how you've used analytics and user feedback to inform design decisions.
• Company Research: Familiarize yourself with 2brains' client work, company values, and their approach to digital transformation. Understand their focus on strategy, design, and technology integration.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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