Product Designer - Retention

📍 Job Overview

Job Title: Product Designer - Retention Company: Unobravo International Location: Remote (Italy or Spain) Job Type: Full-Time Category: Product Design / User Experience (UX) Operations Date Posted: September 09, 2025 Experience Level: Mid-Level (2-5 years) Remote Status: Fully Remote

🚀 Role Summary

• Design and develop user-centric product features focused on enhancing patient and therapist retention within the mental healthcare platform.
• Drive end-to-end product design processes, from user research and ideation through to prototyping, testing, and implementation, with a strong emphasis on measurable impact.
• Collaborate closely with cross-functional teams, including Product Management, Engineering, Clinical Operations, Clinical Experts, and Legal, to deliver holistic and compliant solutions.
• Integrate design thinking and UX best practices into the core product strategy, acting as a key member of the Product Trio (Product Manager, Tech Lead, Product Designer).
• Contribute to the evolution of Unobravo's design systems and foster a strong design culture through critiques and knowledge sharing.

📝 Enhancement Note: While this role is for a Product Designer, its focus on "Retention" and close collaboration with "Operations" and "Clinical Experts" positions it within the broader GTM and operational efficiency landscape. The emphasis on user experience to drive business outcomes (retention) makes it relevant for operations professionals interested in the user-facing aspects of growth.

📈 Primary Responsibilities

• Conceptualize, design, and prototype user flows and interfaces for web and mobile platforms that directly address user retention challenges for both patients and therapists.
• Conduct user research, usability testing, and data analysis to identify pain points and opportunities for improving engagement and long-term platform stickiness.
• Translate complex operational requirements and clinical guidelines into intuitive and accessible user experiences.
• Partner with Product Managers and Tech Leads to define product roadmaps, prioritize features, and ensure design solutions are technically feasible and aligned with business objectives.
• Advocate for the user throughout the product development lifecycle, ensuring that design decisions are data-informed and validated.
• Contribute to the maintenance and expansion of Unobravo's design system, ensuring consistency and scalability across the product.
• Participate actively in design critiques, providing and receiving constructive feedback to elevate the quality of design work across the team.
• Collaborate with legal and compliance teams to ensure all product designs adhere to relevant healthcare regulations and data privacy standards.

📝 Enhancement Note: The responsibilities emphasize a blend of user-centered design and operational problem-solving, directly impacting key business metrics like retention. The need to collaborate with legal and clinical experts highlights the importance of understanding and integrating operational constraints into design solutions.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field, or equivalent practical experience.

Experience:

• 2-5 years of professional experience in Product Design, UX/UI Design, or a similar role, with a focus on digital products.
• Proven experience designing complex, multi-step workflows and data-heavy interfaces.
• Demonstrated ability to balance user needs, business goals, and technical feasibility in design solutions.
• Experience working within a cross-functional product team, ideally in a Product Trio model.

Required Skills:

• UX/UI Design Expertise: Strong understanding of user experience principles, interaction design, and visual design.
• Prototyping Proficiency: Skilled in using tools like Figma, Sketch, Adobe XD, or similar for creating high-fidelity prototypes.
• Information Architecture: Ability to structure content and navigation logically to create intuitive user journeys.
• Design Systems: Experience in creating, maintaining, or contributing to design systems for consistency and scalability.
• User Research & Testing: Proficiency in conducting user interviews, usability testing, and analyzing feedback to inform design decisions.
• Collaboration & Communication: Excellent verbal and written communication skills for effective teamwork and stakeholder management.
• Problem-Solving: Aptitude for dissecting complex problems and devising user-centered solutions.

Preferred Skills:

• Experience in the healthcare sector, particularly in digital health or mental wellness.
• Familiarity with operations, clinical workflows, or complex service environments.
• Experience with data analysis tools and methodologies to measure design impact.
• Knowledge of accessibility standards (WCAG) and inclusive design principles.
• English fluency is mandatory for this role.

📝 Enhancement Note: The "2-5 years" experience level and the emphasis on "multi-step workflows and data-heavy interfaces" suggest a mid-level role requiring a solid foundation in core design principles and practical application in complex environments. The preference for healthcare or operations experience directly links the role to Unobravo's domain.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of one comprehensive end-to-end product design case study that clearly demonstrates your design process.
• The case study should detail the initial problem definition, user research, ideation, design iterations, prototyping, and final solution.
• Include evidence of collaboration with cross-functional teams (e.g., Product Managers, Engineers, Operations) and how their input influenced the design.
• Highlight the measurable impact of your design solutions, using specific metrics and KPIs related to user engagement, retention, or efficiency improvements.
• Demonstrate proficiency in information architecture, user flow mapping, and creating intuitive interfaces for complex systems.

Process Documentation:

• Clearly articulate the steps taken in your design process, from discovery and research to delivery and iteration.
• Explain how you utilized user feedback, data, and stakeholder input to refine designs and achieve desired outcomes.
• Provide examples of how you contributed to or utilized design systems and style guides.
• Show evidence of prototyping skills and how prototypes were used for user validation and stakeholder communication.

📝 Enhancement Note: The requirement for a case study showing "problem definition to solution, impact, and learnings" is critical. For operations-focused roles or those with operational implications, demonstrating how designs contribute to efficiency, compliance, or measurable business outcomes (like retention) is paramount.

💵 Compensation & Benefits

Salary Range:

• Given the location (Italy/Spain), mid-level experience (2-5 years), and the tech/healthcare industry, a competitive salary range would typically be between €35,000 - €55,000 per year. This is an estimate based on industry benchmarks for Product Designers in these regions with the specified experience level.

Benefits:

• Fully Remote: Work from anywhere within Italy or Spain, offering significant flexibility and work-life balance.
• Coworking Meetings: A budget is allocated to facilitate in-person team meetings and collaboration in coworking spaces globally, fostering team cohesion.
• Online Yoga Sessions: Access to free online yoga classes to support physical and mental well-being.
• Discounts on Psychotherapy Sessions: Employees in Italy and Spain receive discounts on psychotherapy services through the Unobravo app, aligning with the company's mission.
• Team Building and Epic Events: Participation in engaging team-building activities, corporate events, and local social gatherings.
• Learn a Language: Opportunities to participate in language training courses to enhance language skills or learn new ones.
• Birthday Off: An extra day of leave granted during the employee's birthday month.

Working Hours:

• Standard full-time working hours are expected, likely around 40 hours per week, with a flexible approach to accommodate remote work and work-life balance.

📝 Enhancement Note: The salary estimate is based on current market data for Product Designers in Italy and Spain, considering the specified experience level and the competitive nature of the tech/health-tech industry. Benefits are tailored to reflect the company's offerings and focus on employee well-being and professional development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Digital Mental Healthcare / Health-Tech. Unobravo is positioned in a rapidly growing sector focused on democratizing access to mental health support through technology. Company Size: While not explicitly stated, the mention of "expanding across Europe" and having "more than 4.5 million therapy sessions" suggests a scale-up phase, likely ranging from 50-250 employees, with potential for rapid growth. This size implies a dynamic environment where individual contributions have a visible impact. Founded: Unobravo's founding date isn't provided, but its rapid European expansion and significant session volume indicate a relatively recent founding, likely within the last 5-7 years, operating in a fast-paced startup/scale-up environment.

Team Structure:

• The Product Designer will be part of a "Retention team" and operate within a "Product Trio" model alongside a Product Manager and Tech Lead.
• This trio shares equal accountability for team success, fostering a highly collaborative and integrated product development approach.
• The designer will also collaborate with other key departments, including Clinical Operations, Clinical Experts, and Legal, necessitating strong cross-functional communication and understanding of diverse operational needs.

Methodology:

• Data-Driven Decision Making: Emphasis on using data and user research to inform design choices and measure impact.
• Agile Development: Likely follows agile methodologies for product development, with iterative cycles of design, development, and testing.
• User-Centric Design: Core focus on understanding and addressing the needs of both patients and therapists.
• Cross-Functional Collaboration: Integrated approach to product development, bringing together diverse expertise to solve problems.

Company Website: https://unobravo.com/ (assuming the provided .teamtailor.com URL is for recruitment, and .com is the main site)

📝 Enhancement Note: The company culture is presented as mission-driven, focused on mental health advocacy and accessible care. Being in a scale-up phase means opportunities for growth and influence, but also potential for rapid change and a need for adaptability. The Product Trio model indicates a high degree of autonomy and shared ownership.

📈 Career & Growth Analysis

Operations Career Level: This mid-level Product Designer role focuses on a critical business function: retention. Professionals in this role develop expertise in user lifecycle management, engagement strategies, and the design of systems that foster long-term user relationships. It bridges product design with operational outcomes. Reporting Structure: The Product Designer will report to a Product Lead or Head of Product, working directly within a Product Trio. This structure offers direct collaboration with Product Management and Engineering leadership. Operations Impact: The designer's work directly influences user retention rates, contributing significantly to Unobravo's growth trajectory and its mission of sustained mental healthcare support. Success in this role means improving user lifetime value and platform engagement, key operational metrics.

Growth Opportunities:

• Specialization: Deepen expertise in retention strategies, user lifecycle design, and engagement mechanics within the digital health space.
• Leadership: Potential to move into Senior Product Designer roles, lead design initiatives for specific product areas, or mentor junior designers.
• Cross-Functional Exposure: Gain valuable experience working across various departments (Clinical Ops, Legal), enhancing understanding of broader business operations and regulatory environments.
• Product Ownership: Opportunity to take on more ownership within the Product Trio, influencing product strategy and roadmap beyond just design execution.

📝 Enhancement Note: The "Retention" focus offers a unique career path within product design, emphasizing business impact and operational efficiency through UX. Growth can be seen both in design leadership and in understanding the operational levers of a scaling tech company.

🌐 Work Environment

Office Type: Fully Remote. This offers the flexibility to work from anywhere within Italy or Spain. Office Location(s): While the role is remote, Unobravo operates in Italy and Spain, with potential for team gatherings or coworking meetups facilitated by the company's budget for global teamwork. The primary operational bases are implied to be in Barcelona, Madrid, Milan, and Rome.

Workspace Context:

• Flexibility: The remote nature allows for personalized work environments and schedules, promoting work-life balance.
• Collaboration Tools: Expect to utilize digital collaboration tools (e.g., Slack, Miro, Figma, Jira) for seamless communication and teamwork across distributed locations.
• Team Interaction: Regular virtual team meetings, design critiques, and potential in-person meetups in coworking spaces will facilitate connection and collaboration within the design and product teams.

Work Schedule:

• Standard full-time hours (approx. 40 hours/week) are expected, with a degree of flexibility inherent to remote work. The focus is on output and collaboration rather than strict adherence to traditional office hours.

📝 Enhancement Note: The remote-first environment necessitates strong self-discipline and communication skills. The company's initiative for coworking meetups suggests an effort to balance remote flexibility with the benefits of in-person collaboration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications, focusing on relevant experience and portfolio quality.
• Portfolio Presentation & Interview: Candidates will likely be asked to present their portfolio, focusing on a case study that highlights their process, problem-solving skills, collaboration, and impact. This will be followed by behavioral and situational questions.
• Skills Assessment/Design Exercise: A practical design challenge or exercise may be given to assess specific skills in areas like workflow design, problem-solving, or system thinking.
• Cross-functional Interviews: Interviews with members of the Product Trio, potentially including the Product Manager and Tech Lead, and possibly stakeholders from Clinical Operations or Legal, to assess collaboration and domain understanding.
• Final Interview: A final discussion with a senior leader to assess cultural fit and overall alignment with Unobravo's mission and values.

Portfolio Review Tips:

• Tell a Story: Structure your case study as a narrative, clearly outlining the problem, your process, the challenges faced, your solutions, and the measurable outcomes.
• Show, Don't Just Tell: Use visuals (wireframes, mockups, prototypes, user flows) to illustrate your design thinking and process.
• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs, particularly relating to retention, engagement, or efficiency.
• Highlight Collaboration: Explicitly mention how you worked with other teams (Product, Engineering, Operations, Legal) and how their input shaped your designs.
• Focus on Process: Detail how you arrived at your solutions, not just the final output. Explain your rationale and decision-making.
• Tailor to Retention: If possible, highlight projects with a similar focus on user engagement or retention challenges.

Challenge Preparation:

• Understand the Context: If given a design challenge, thoroughly research Unobravo's mission, target audience (patients and therapists), and the mental healthcare industry.
• Focus on Retention: Frame your approach and solutions around improving user retention, engagement, and long-term value.
• Consider Constraints: Be mindful of potential operational, clinical, and legal constraints that might influence design decisions in this regulated industry.
• Communicate Clearly: Practice articulating your thought process, design decisions, and the rationale behind your proposed solutions concisely and effectively.

📝 Enhancement Note: The emphasis on a "Product Trio model" and collaboration with "operations, legal, and clinical experts" suggests interviews will probe not just design skills but also the ability to integrate diverse functional requirements and operational realities into product solutions. The portfolio review is critical for showcasing this capability.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly likely given industry trends and common usage), Sketch, Adobe XD.
• User Research & Testing: UserTesting.com, Maze, Hotjar, Optimal Workshop, or similar platforms for qualitative and quantitative user feedback.
• Collaboration & Project Management: Slack for communication, Jira for task tracking and project management, Confluence for documentation, Miro for whiteboarding and ideation.

Analytics & Reporting:

• Web/Product Analytics: Google Analytics, Mixpanel, Amplitude, or similar tools to track user behavior, engagement, and retention metrics.
• CRM: While not directly a designer's tool, understanding CRM data (e.g., Salesforce, HubSpot) might be beneficial for context on user lifecycle management.

CRM & Automation:

• N/A for direct design use, but understanding workflow automation principles is key.

📝 Enhancement Note: Proficiency in modern design and prototyping tools like Figma is essential. Familiarity with product analytics platforms is crucial for understanding user behavior and measuring the impact of design decisions on retention metrics.

👥 Team Culture & Values

Operations Values:

• Mission-Driven: A strong commitment to improving mental health and breaking down stigma, influencing all aspects of work.
• Empathy: A core value reflecting the nature of the service provided, extending to how team members treat each other and users.
• Collaboration: Emphasis on working together across diverse functions to achieve shared goals, particularly within the Product Trio and with operational stakeholders.
• Data-Informed: Decisions are driven by insights from user data, research, and performance metrics.
• Efficiency & Impact: Striving to create scalable, effective solutions that have a tangible positive impact on users and the business.

Collaboration Style:

• Integrated Product Teams: Designers work hand-in-hand with Product Managers and Tech Leads, sharing responsibility for product outcomes.
• Cross-Functional Partnership: Active engagement with non-product teams (Clinical Operations, Legal) to ensure holistic solutions.
• Open Feedback Culture: Encouragement of design critiques and knowledge sharing to foster continuous improvement and learning.
• Proactive Communication: Essential for a remote team to maintain alignment and drive progress effectively.

📝 Enhancement Note: The company's values are deeply tied to its mission of mental health advocacy. This means that designers are expected to be not only skilled but also aligned with the company's purpose, bringing empathy and a commitment to user well-being into their work.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Complex Constraints: Designing for a regulated industry (healthcare) requires careful consideration of clinical, legal, and operational requirements alongside user experience goals.
• Driving Retention in a Competitive Market: Continuously innovating to keep users engaged and prevent churn requires a deep understanding of user psychology and platform value.
• Remote Collaboration: Ensuring effective communication, alignment, and a strong team dynamic within a fully remote environment.
• Quantifying Design Impact: Clearly demonstrating the ROI of design initiatives, particularly for retention metrics, often requires sophisticated data analysis and tracking.

Learning & Development Opportunities:

• Specializing in Retention Design: Gaining deep expertise in strategies and design patterns that foster long-term user engagement and loyalty.
• Healthcare UX Expertise: Developing a strong understanding of the unique challenges and opportunities in designing for mental health and digital therapeutics.
• Product Trio Collaboration: Honing skills in working within a highly collaborative, cross-functional product team structure.
• Industry Trends: Staying abreast of advancements in digital health, UX research methodologies, and design technologies.

📝 Enhancement Note: The primary challenge will be translating user needs into practical, compliant solutions within a complex operational framework. Growth opportunities lie in becoming a specialist in retention design within the health-tech sector.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you designed a feature or product to improve user retention. What was the problem, your process, the outcome, and what did you learn?" (Focus on metrics and learnings related to retention.)
• "How do you approach designing for complex workflows or data-heavy interfaces? Walk us through an example from your portfolio." (Highlight Information Architecture and UX problem-solving.)
• "Imagine you need to design a new feature that requires input from Legal and Clinical Operations. How would you manage these collaborations to ensure a successful outcome?" (Assess cross-functional communication and integration skills.)
• "How do you balance user needs with business goals and technical constraints when designing a product?" (Standard UX question, but emphasize how retention goals influence this balance.)

Company & Culture Questions:

• "What interests you about Unobravo's mission to revolutionize mental healthcare?" (Showcase genuine interest and alignment with the company's purpose.)
• "How would you contribute to Unobravo's design culture and foster collaboration within a remote team?" (Discuss your approach to design critiques, knowledge sharing, and remote communication.)
• "How do you stay updated on best practices in UX/UI design and the digital health industry?" (Demonstrate continuous learning and passion for the field.)

Portfolio Presentation Strategy:

• Select a Relevant Case Study: Choose a project that best showcases your skills in complex workflows, problem-solving, and ideally, has elements related to engagement or retention.
• Structure for Clarity: Begin with the business/user problem, your role and responsibilities, your process (research, ideation, design, testing), key design decisions and rationale, the final solution, and most importantly, the measurable impact and learnings.
• Quantify Everything Possible: Use data points, metrics, and KPIs to support your claims about the success of your designs.
• Highlight Collaboration: Explicitly mention who you worked with and how their input shaped your design process and outcomes.
• Practice Your Narrative: Be prepared to walk through your entire process smoothly and answer questions about any aspect of your work.

📝 Enhancement Note: Expect questions that probe your ability to handle operational complexities and regulatory requirements, common in health-tech. Demonstrating how your design thinking directly contributes to business objectives like retention will be key.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided link on the Unobravo International Teamtailor platform.
• Tailor your Resume/CV: Highlight experience in UX/UI design, prototyping, information architecture, and any relevant experience in healthcare, complex workflows, or retention-focused projects. Use keywords from the job description.
• Prepare Your Portfolio: Ensure your portfolio is easily accessible (e.g., a link to your website or PDF) and contains at least one detailed case study as requested, demonstrating your process, collaboration, and impact on retention.
• Craft a Compelling Cover Letter (Optional but Recommended): Briefly explain why you are a strong fit for this specific role at Unobravo, referencing the company's mission and the role's focus on retention.
• Practice Your Pitch: Be ready to articulate your experience and present your portfolio case study confidently during the interview process. Understand Unobravo's mission and values.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.