Product Designer (Remote - US)

📍 Job Overview

Job Title: Product Designer Company: CareMessage (posted by Jobgether) Location: United States Job Type: FULL_TIME Category: Product Design Operations / GTM Enablement Date Posted: August 25, 2025 Experience Level: Mid-Level (2-5 years) Remote Status: Fully Remote (US-based)

🚀 Role Summary

• This role focuses on the end-to-end product design lifecycle, from initial user research and ideation through to high-fidelity visual design and execution, directly impacting user experience and customer outcomes in a SaaS environment.
• You will be instrumental in translating complex user needs and business requirements into intuitive, engaging, and effective product interfaces, requiring a strong understanding of user-centered design principles and modern digital product development.
• A key aspect of this role involves close collaboration with cross-functional teams, including Product Management, Engineering, and Customer Success, to ensure design solutions are technically feasible, strategically aligned, and deliver measurable business impact.
• The position emphasizes the maintenance and evolution of a company-wide design system, promoting consistency, efficiency, and scalability across all product offerings, which is critical for effective GTM strategies.
• This role requires a proactive approach to gathering customer feedback, conducting usability studies, and iterating on designs based on data and user insights, directly contributing to product-market fit and customer satisfaction.

📝 Enhancement Note: While the core function is Product Design, the emphasis on SaaS, B2B environments, cross-functional collaboration with Product and Engineering, and the impact on customer outcomes and GTM strategies positions this role within the broader operational ecosystem that supports Go-To-Market (GTM) functions. A strong Product Designer in this context contributes significantly to the usability and adoption of products, which directly influences sales enablement and customer success operations.

📈 Primary Responsibilities

• Spearhead the entire product design process for new features and enhancements, encompassing user research, concept development, wireframing, prototyping, and the creation of high-fidelity visual designs.
• Conduct rigorous usability studies, A/B testing, and gather qualitative/quantitative user feedback to inform design iterations and validate solutions, ensuring alignment with user needs and business objectives.
• Actively collaborate with Product Managers to define product requirements, user stories, and roadmaps, ensuring design efforts are strategically aligned with business goals and market opportunities.
• Partner closely with Engineering teams to effectively translate design concepts into functional, technically feasible, and user-friendly interfaces, providing detailed design specifications and assets.
• Maintain, expand, and champion the company's design system, ensuring design consistency, efficiency, and scalability across the entire product suite, thereby supporting unified GTM messaging.
• Engage directly with internal teams (e.g., Customer Success, Sales) and external customers to deeply understand pain points, validate design solutions, and prioritize feature development based on user impact and business value.
• Track and analyze key performance indicators (KPIs) related to user experience, feature adoption, and conversion rates to inform ongoing design decisions and demonstrate the impact of design initiatives.
• Ensure all product designs adhere to the company's brand identity, style guidelines, and user-centered design principles, reinforcing a cohesive brand experience for all customer touchpoints.

📝 Enhancement Note: The responsibilities highlight a deep involvement in product strategy and execution, which are crucial for GTM operations. Leading the design process from research to execution, collaborating with product and engineering, and using data to inform decisions are all key operational aspects that directly influence product adoption and customer experience.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field is typically preferred for demonstrating foundational knowledge in design principles and user experience. Equivalent practical experience will also be considered. Experience: A minimum of 3 years of dedicated experience as a Product Designer, with a strong emphasis on SaaS or B2B product environments, is required to demonstrate a proven ability to navigate complex product landscapes and user needs.

Required Skills:

• Product Design Lifecycle: Demonstrated expertise in managing the full product design process, from user research and ideation through wireframing, prototyping, and high-fidelity visual design.
• User Research & Usability Testing: Proficiency in conducting various forms of user research (interviews, surveys) and executing usability tests to gather actionable insights and iterate on designs.
• Prototyping & Wireframing: Advanced skills in creating interactive prototypes and detailed wireframes using industry-standard tools like Figma, Sketch, or Adobe XD to communicate design concepts effectively.
• Visual Design & Design Systems: Strong visual design acumen with a portfolio showcasing modern, cohesive product experiences, and experience in building or contributing to design systems for consistency and scalability.
• Cross-functional Collaboration: Excellent ability to collaborate effectively with Product Managers, Engineers, Customer Success Managers, and other stakeholders to translate requirements into user-centric solutions.
• Communication Skills: Superior written and verbal communication skills, with the ability to articulate design decisions, present findings, and provide constructive feedback to diverse audiences.
• Problem-Solving: A strong, curiosity-driven approach to problem-solving, capable of identifying user pain points and developing creative, practical solutions within technical constraints.
• Detail Orientation: Meticulous attention to detail in design execution, ensuring pixel-perfect interfaces and a high-quality user experience.

Preferred Skills:

• SaaS/B2B Experience: Prior experience designing complex software-as-a-service (SaaS) or business-to-business (B2B) products, understanding the unique challenges and user needs in these markets.
• Customer Feedback Integration: Proven ability to actively solicit, analyze, and integrate customer feedback and performance metrics into the design iteration process.
• Data Analysis for Design: Familiarity with analytics tools and the ability to interpret user data and KPIs to inform design decisions and measure the impact of design changes.
• Agile/Scrum Methodologies: Experience working within Agile or Scrum development frameworks, collaborating closely with engineering teams on sprint cycles.

📝 Enhancement Note: The emphasis on SaaS, B2B, and collaboration with cross-functional teams like Product Management and Engineering is critical. The ability to gather and integrate customer feedback and use data to inform design decisions directly supports operational efficiency and GTM success by improving product adoption and customer satisfaction.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Comprehensive Case Studies: A robust portfolio is required, featuring detailed case studies that showcase your end-to-end product design process for web-based products, specifically highlighting your contributions from user research and ideation to final visual design and implementation.
• Demonstration of User-Centered Design: Case studies must clearly illustrate your application of user-centered design principles, including how you identified user needs, conducted research, and iterated on designs based on feedback and usability testing.
• Visual Design Proficiency: The portfolio should exhibit strong visual design skills with a focus on modern aesthetics, intuitive user interfaces, and a consistent brand identity across different product touchpoints.
• Prototyping & Interaction Design: Include examples of interactive prototypes that demonstrate your ability to design user flows, microinteractions, and overall user experience for complex features or products.
• Design System Contribution (if applicable): If you have experience building or contributing to design systems, showcase examples of components, style guides, and how you ensured consistency across a product suite.
• Problem/Solution Framing: Each case study should clearly articulate the problem you were trying to solve, your design approach, the rationale behind your decisions, and the measurable outcomes or impact of your work.

Process Documentation:

• Workflow Design & Optimization: Demonstrate experience in designing and documenting efficient workflows for product development, from initial concept to final handoff, including how you optimized these processes for clarity and speed.
• System Implementation Standards: Provide examples of how you have applied or contributed to standards for implementing design system components and ensuring consistency across different platforms or product areas.
• Measurement & Performance Analysis: Showcase your ability to define and track design-related metrics (e.g., usability, task success rates, conversion rates) and analyze performance data to drive design improvements.

📝 Enhancement Note: A strong portfolio is essential for demonstrating operational proficiency in design. Case studies that highlight process optimization, design system implementation, and the use of metrics to show impact are crucial for operations roles, as they directly relate to efficiency, consistency, and measurable results that impact GTM strategies.

💵 Compensation & Benefits

Salary Range: $124,000 per year. This is a fixed annual salary, reflecting a mid-level position with significant responsibilities in a remote, US-based environment.

Benefits:

• Competitive Salary: A fixed annual salary of $124,000, providing stable and predictable compensation.
• Fully Remote Work: The opportunity to work entirely remotely within the United States, offering flexibility and eliminating commute time.
• Flexible Work Environment: A work culture that emphasizes flexibility, autonomy, and a focus on results rather than strict adherence to traditional office hours.
• Professional Development: Access to opportunities for continuous learning, skill enhancement, and career growth within the organization.
• Modern Design Tools: Provision of, or access to, cutting-edge design tools and resources essential for creative and efficient work.

Working Hours: While not explicitly stated, a full-time position typically implies a standard 40-hour work week. The emphasis on a flexible work environment suggests that while core hours may exist for collaboration, there's likely latitude in how individual tasks are managed throughout the day.

📝 Enhancement Note: The specified salary is a competitive offering for a mid-level Product Designer in the US market. The benefits package, particularly the fully remote nature and professional development opportunities, aligns well with the expectations of operations professionals seeking work-life balance and continuous skill enhancement.

🎯 Team & Company Context

🏢 Company Culture

Industry: The company, CareMessage, operates within the HealthTech sector, focusing on patient engagement and communication solutions. This industry context implies a mission-driven environment where technology is used to improve health outcomes and streamline care delivery. Company Size: Information on exact company size is not provided, but as it's posting on a platform like Workable and has a defined role, it's likely a growing startup or established mid-sized company within the HealthTech space. This size often means a more agile, hands-on culture where individuals can have a significant impact. Founded: CareMessage was founded in 2014. This founding date suggests a company with established roots in the HealthTech space, likely having navigated early-stage growth and now focusing on scaling and product maturity.

Team Structure:

• Cross-functional Collaboration: The role explicitly requires close collaboration with Product Managers and Engineers, indicating a matrixed or team-based structure where design is integrated early in the development lifecycle.
• Reporting Structure: While not specified, a Product Designer typically reports to a Design Lead, Head of Product, or a Director of Product/Engineering. The emphasis on working with Product Managers suggests a peer-level relationship within product development pods.
• Customer-Centric Focus: The mention of working with Customer Success and gathering customer feedback underscores a company culture that values user insights and aims to build products that resonate with their target audience.

Methodology:

• Data-Driven Design: The accountability to track and report on KPIs related to user experience suggests a methodology that relies on data analysis to inform design decisions and measure success.
• Agile Development: The nature of SaaS product development and collaboration with engineering typically implies adherence to Agile or Scrum methodologies, focusing on iterative development and continuous improvement.
• User-Centricity: The core of the role is user-centered design, meaning empathy for the user, thorough research, and iterative testing are likely core operational principles.

Company Website: https://www.caremessage.com/ (Note: This is inferred from the job posting context, and the actual company website should be verified.)

📝 Enhancement Note: Understanding CareMessage's focus on patient engagement in HealthTech provides crucial context. For a Product Designer, this means understanding the specific user needs, regulatory considerations (if any), and the impact of design on health outcomes. This domain knowledge is vital for effective product strategy and GTM alignment, as it influences how the product is perceived and adopted by healthcare providers and patients.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Mid-Level (2-5 years of experience). It's a hands-on individual contributor role that requires independent execution of design tasks and contributions to team-level product strategy. The responsibilities indicate a significant level of ownership over the design process for specific product areas. Reporting Structure: The Product Designer will likely report to a Design Manager or Head of Product, working closely with Product Managers and Engineering leads as peers within cross-functional product teams. This structure encourages direct collaboration and influence on product direction. Operations Impact: The Product Designer's impact is critical for Go-To-Market (GTM) operations by ensuring the product is intuitive, user-friendly, and effectively solves customer problems. This directly influences product adoption rates, customer satisfaction, churn reduction, and ultimately, revenue generation. A well-designed product is a key enabler for sales efforts and customer success initiatives.

Growth Opportunities:

• Senior Product Designer: Progression to a Senior Product Designer role, taking on more complex projects, mentoring junior designers, and having a greater strategic influence on product vision and design system evolution.
• Specialization: Opportunity to specialize in specific areas of product design, such as UX research, interaction design, or visual design, or to deepen expertise within the HealthTech domain.
• Design Leadership: Potential to move into leadership roles, such as Design Lead or Manager, overseeing a team of designers and setting the design strategy for the company.
• Product Management Transition: For individuals with a strong grasp of product strategy and business impact, a transition into Product Management is a possible career path, leveraging design thinking and user empathy.

📝 Enhancement Note: The growth trajectory for a Product Designer in a SaaS company like CareMessage is typically well-defined, moving from individual contributor to specialist or leadership roles. For operations professionals looking at this role, it signifies an opportunity to influence product strategy from a user experience perspective, which is a valuable skill set for cross-functional GTM roles.

🌐 Work Environment

Office Type: This is a fully remote position, meaning there is no central office requirement. Work is conducted from the employee's home office or a co-working space of their choosing within the United States. Office Location(s): The position is open to candidates located anywhere within the United States. Workspace Context:

• Home Office Setup: Employees are expected to maintain a productive and professional home office environment conducive to focused design work and virtual collaboration.
• Digital Collaboration Tools: The work environment relies heavily on digital collaboration tools (e.g., Slack, Zoom, Figma) for communication, design reviews, and project management, fostering a connected remote team experience.
• Autonomy and Flexibility: The emphasis on a flexible work environment suggests a culture that trusts employees to manage their time effectively, balance work and personal life, and deliver results autonomously.

Work Schedule: While a standard full-time commitment is expected (likely 40 hours/week), the "flexible work environment" implies that individual work hours can be adjusted to some extent, provided that collaboration needs with cross-functional teams in different time zones are met. This flexibility is beneficial for deep work sessions required for design tasks.

📝 Enhancement Note: The fully remote nature of this role is a significant aspect for operations professionals. It requires strong self-discipline, effective virtual communication skills, and the ability to manage one's own workflow and productivity without direct physical supervision, all of which are key operational competencies.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application Screening: Jobgether's AI-powered screening will assess your profile against core requirements. A strong CV and LinkedIn profile are crucial here.
• Portfolio Review: A critical step will involve a thorough review of your digital portfolio by the CareMessage hiring team. They will assess your design process, visual skills, and problem-solving abilities through your case studies.
• Hiring Manager/Team Interviews: Expect interviews with the hiring manager (likely Head of Product or Design Lead) and potentially other key stakeholders from Product and Engineering. These will focus on your experience, design philosophy, and how you approach collaboration.
• Design Challenge/Case Study Presentation: You may be asked to complete a take-home design challenge or present a detailed walkthrough of one of your portfolio case studies. This is where you’ll demonstrate your thought process, problem-solving skills, and communication clarity.
• Cultural Fit Interview: An assessment of your alignment with CareMessage's values and work style, focusing on collaboration, communication, and adaptability.

Portfolio Review Tips:

• Curate for Relevance: Select 2-3 of your strongest case studies that best demonstrate your experience with SaaS/B2B products and your full design process. Prioritize projects similar to CareMessage's domain if possible.
• Tell a Story: Structure each case study as a narrative. Clearly define the problem, your role, the process you followed, the challenges you encountered, your design solutions, and most importantly, the impact and outcomes (quantified where possible).
• Show, Don't Just Tell: Use visuals effectively – include wireframes, user flows, high-fidelity mockups, and interactive prototypes (links are great). Explain why you made certain design decisions.
• Highlight Process: Emphasize your research methods, iterative design process, and how you incorporated feedback. This demonstrates your operational approach to design.
• Quantify Impact: Whenever possible, include metrics that show the success of your designs (e.g., improved conversion rates, reduced task completion time, increased user satisfaction scores). This is vital for demonstrating ROI.
• Be Prepared to Discuss: Be ready to talk through every aspect of your portfolio, answer questions about your decision-making, and defend your design choices.

Challenge Preparation:

• Understand the Context: If given a design challenge, thoroughly understand the problem statement and the target user. Research CareMessage's existing product and the HealthTech industry to inform your approach.
• Structure Your Response: Outline your process clearly: problem definition, research approach, ideation, design solutions, and rationale.
• Focus on Process and Rationale: Employers often value how you think and solve problems as much as the final design. Explain your reasoning behind every step.
• Time Management: Be mindful of any time limits provided for challenges. Prioritize key deliverables.
• Presentation Skills: Practice presenting your work concisely and clearly, anticipating potential questions from the interviewers.

📝 Enhancement Note: The application process emphasizes practical demonstration of skills and process. For operations professionals, understanding the importance of a well-structured portfolio that highlights process, metrics, and problem-solving is key. This mirrors the need for clear documentation and measurable results in operational roles.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch (proficiency in at least one is required). These are industry-standard tools for collaborative design, wireframing, prototyping, and visual design.
• Collaboration & Communication: Slack, Zoom, Google Workspace (implied for remote work and team collaboration). Essential for team communication, virtual meetings, and document sharing.
• Project Management: Tools like Jira, Asana, Trello, or Monday.com may be used by the product teams for managing development sprints and tracking tasks, requiring designers to integrate their work within these systems.

Analytics & Reporting:

• User Analytics: Tools like Google Analytics, Amplitude, Mixpanel, or Pendo might be used to track user behavior, feature adoption, and product performance. Understanding how to interpret data from these tools to inform design is a plus.
• Reporting Tools: Internal dashboards or business intelligence tools might be used to present KPIs and performance metrics, requiring designers to understand how their work contributes to overall business reporting.

CRM & Automation:

• CRM Systems: While not directly a designer's tool, understanding the role of CRMs (like Salesforce, HubSpot) in customer management and sales processes can provide valuable context for designing user experiences that support these functions.
• Automation Tools: Familiarity with how automation impacts user workflows and customer journeys can be beneficial.

📝 Enhancement Note: Proficiency in design tools like Figma and Sketch is non-negotiable. Understanding how design integrates with project management and analytics tools is crucial for operational efficiency and demonstrating the impact of design on business outcomes, aligning with GTM objectives.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value is a deep commitment to understanding and serving the user, ensuring that design decisions are always grounded in user needs and feedback.
• Collaboration: Fostering a collaborative environment where designers, product managers, and engineers work together seamlessly to achieve shared goals.
• Data-Driven Decision Making: Valuing the use of data and analytics to inform design choices and measure the effectiveness of product features.
• Efficiency and Scalability: Striving for efficient design processes and scalable solutions, often through the use of design systems and optimized workflows.
• Impact and Outcomes: Focusing on delivering tangible results and positive outcomes for both users and the business, particularly in improving health engagement.

Collaboration Style:

• Integrated Teams: Designers are integrated into cross-functional product teams, working closely with Product Managers and Engineers throughout the development lifecycle.
• Open Communication: Encouraging open dialogue, constructive feedback, and transparency in design discussions and decision-making processes.
• Iterative Process: Embracing an iterative approach to design, where continuous feedback, testing, and refinement are standard practice.
• Knowledge Sharing: Promoting a culture of knowledge sharing, where best practices, learnings, and insights are openly exchanged among team members.

📝 Enhancement Note: The emphasis on user-centricity, collaboration, data-driven decisions, and delivering impact aligns perfectly with the core tenets of operations roles. Understanding and embodying these values is crucial for a Product Designer to be an effective contributor to GTM strategies and overall business success.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: A common challenge is to create designs that are both highly functional and user-friendly while also meeting business objectives and technical constraints.
• HealthTech Domain Complexity: Designing for the HealthTech sector requires a nuanced understanding of user needs, potential regulatory considerations, and the critical impact of the product on patient well-being.
• Remote Collaboration Dynamics: Effectively collaborating and maintaining strong communication within a fully remote team requires proactive effort and mastery of digital collaboration tools.
• Evolving Design Systems: Keeping a design system up-to-date and ensuring its consistent adoption across a growing product suite can be an ongoing challenge.

Learning & Development Opportunities:

• Deep Dive into HealthTech: Opportunity to gain specialized knowledge and experience within the HealthTech industry, understanding patient engagement strategies and healthcare delivery systems.
• Advanced Design Techniques: Access to training or resources to further develop skills in areas like advanced prototyping, UX research methodologies, or data visualization.
• Cross-functional Exposure: Gaining deeper insights into product management, engineering processes, and customer success operations through close collaboration.
• Career Advancement: Clear pathways for growth into senior design roles, specialized design functions, or even leadership positions within the product organization.

📝 Enhancement Note: The challenges of balancing diverse stakeholder needs and operating effectively in a remote, specialized industry like HealthTech are typical for operations roles. The growth opportunities are focused on domain expertise and functional skill enhancement, which are valuable for career progression in operations-focused paths.

💡 Interview Preparation

Strategy Questions:

• Design Process & Problem-Solving: "Walk me through a challenging product design problem you solved. How did you approach it, what were the key decisions you made, and what was the outcome?" (Focus on your structured approach, research, iteration, and impact.)
• Collaboration & Communication: "Describe a time you had to collaborate with a difficult stakeholder or engineer. How did you manage the relationship and ensure your design vision was understood and implemented?" (Highlight your communication and negotiation skills.)
• Design Systems: "How do you approach building or maintaining a design system? What are the key principles for ensuring consistency and scalability?" (Show your understanding of operationalizing design.)
• User Research & Iteration: "Tell me about a time user feedback significantly changed your initial design direction. How did you incorporate that feedback?" (Demonstrate your adaptability and user-centricity.)

Company & Culture Questions:

• Company Mission Alignment: "What excites you about CareMessage's mission in HealthTech, and how do you see your design work contributing to patient outcomes?" (Research their mission and prepare a thoughtful response.)
• Remote Work Philosophy: "How do you stay productive and connected while working remotely? What strategies do you use to collaborate effectively with distributed teams?" (Showcase your self-management and communication skills.)
• Design Philosophy: "What are your core principles for user-centered design? How do you ensure your designs are inclusive and accessible?" (Articulate your approach to creating user-friendly and equitable experiences.)

Portfolio Presentation Strategy:

• Context is Key: For each case study, clearly set the stage: the company, the product, the user, and the specific problem you were addressing.
• Focus on Your Role: Clearly articulate your specific contributions and responsibilities within the project.
• Walk Through Your Process: Detail your methodology – research, ideation, wireframing, prototyping, testing, and iteration. Explain the why behind your choices.
• Showcase Visuals: Use high-fidelity mockups and interactive prototypes to bring your designs to life.
• Highlight Impact & Metrics: Quantify the results of your design work whenever possible. Connect your efforts to business outcomes.
• Be Ready for Questions: Anticipate questions about your decisions, challenges, and alternative approaches.

📝 Enhancement Note: Preparing for these questions requires not just knowing design principles but also understanding how design contributes to operational efficiency, user adoption, and business impact. Framing your answers with specific examples that highlight your process, collaboration, and quantifiable results will be key.

📌 Application Steps

To apply for this Product Designer position:

• Submit Your Application: Complete the application form through the provided link, ensuring all fields are accurately filled out.
• Optimize Your Resume: Tailor your resume to highlight your 3+ years of experience in SaaS/B2B product design, emphasizing your skills in user research, prototyping, visual design, and cross-functional collaboration. Use keywords from the job description to improve ATS visibility.
• Curate Your Portfolio: Ensure your digital portfolio is polished, accessible, and features 2-3 strong case studies that clearly demonstrate your end-to-end design process, problem-solving abilities, and impact. Make sure it's easily navigable and showcases your best work relevant to this role.
• Prepare for AI Screening: Be aware that Jobgether uses an AI-powered screening process. Ensure your LinkedIn profile is up-to-date and consistent with your resume, as this may also be reviewed.
• Research CareMessage: Familiarize yourself with CareMessage's mission, product, and their position in the HealthTech industry. Understanding their goals will help you tailor your application and interview responses.
• Practice Your Narrative: Be ready to articulate your experience, design philosophy, and how your skills align with the role's requirements, particularly during any initial screening calls or interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.