Product Designer- Open Data & Identity

📍 Job Overview

Job Title: Product Designer - Open Data & Identity

Company: Commonwealth Bank (CommBank)

Location: Eveleigh, NSW, Australia (Sydney) / Melbourne, Australia

Job Type: FULL_TIME

Category: Product Design / UX/UI Design

Date Posted: March 27, 2026

Experience Level: Mid-Senior Level (Implied 5-10 years)

Remote Status: Hybrid (Mandatory 50% office attendance)

🚀 Role Summary

• This role focuses on designing user-centric digital products within the Open Data & Identity domain, specifically for Consumer Data Right (CDR) consent journeys.

• It involves end-to-end product design, from initial discovery and service design through to detailed UI design and delivery, ensuring seamless customer experiences.

• The position requires close collaboration with Product Managers, Engineers, and Business SMEs in an agile framework to translate complex customer and operational needs into practical, scalable design solutions.

• A significant aspect of the role includes contributing to the uplift of card experiences and processes, leveraging modern platforms and emerging technologies like AI to enhance customer interactions.

📝 Enhancement Note: The title "Product Designer - Open Data & Identity" and the mention of "Consumer Data Right consent journeys" strongly indicate a focus on UX/UI design and product strategy within a regulated financial services environment. The emphasis on "end-to-end" design, "discovery to delivery," and "agile environment" points to a mid-to-senior level role requiring autonomy and strong problem-solving skills. The hybrid work arrangement with mandatory office attendance suggests a collaborative team environment.

📈 Primary Responsibilities

• Lead comprehensive discovery initiatives to identify and define customer pain points, validate product opportunities, and inform product strategy through user research, workshops, and co-design sessions.

• Translate user insights and business requirements into detailed concepts, user flows, wireframes, interactive prototypes, and high-fidelity UI designs that are both desirable for customers and technically feasible for engineering.

• Apply systems thinking and service design methodologies to architect holistic offerings that anticipate the needs of customers and the support staff who assist them.

• Actively participate in and collaborate with Product Managers and Engineers throughout the entire agile product development lifecycle, from initial problem framing and ideation to final delivery and iterative improvements.

• Champion customer-centric principles and advocate for the highest standards of user experience across all product development phases, ensuring customer needs are paramount.

• Contribute to strategic product planning and roadmap development by grounding decisions in robust customer insights, established design thinking principles, and relevant data analytics.

• Facilitate and actively engage in design critiques, collaborative workshops, and agile ceremonies, providing and receiving constructive feedback to drive continuous improvement in design outcomes.

• Contribute to the ongoing development and refinement of the product's design system to ensure consistency, scalability, and operational efficiency across the platform.

• Measure and validate the impact of launched features and designs using a combination of qualitative user feedback and quantitative performance metrics to inform future iterations and optimizations.

📝 Enhancement Note: The responsibilities listed are typical for a senior Product Designer in a tech-focused financial institution. The emphasis on "leading discovery," "systems thinking," "service design," and "design system contribution" suggests a role that requires strategic input beyond just UI execution. The requirement to work "throughout the agile lifecycle" and "measure and validate impact post-launch" highlights the need for a data-informed and iterative approach to design.

🎓 Skills & Qualifications

Education:

Experience:

• Proven track record of successfully designing and delivering digital products end-to-end within cross-functional, agile product teams.

• Demonstrated experience in leading discovery and delivery phases, effectively collaborating with customers, product management, and engineering stakeholders.

• Substantial experience applying human-centered design methodologies in a fast-paced, agile development environment, adapting principles pragmatically to project needs.

Required Skills:

• Product Design: Expertise in the full product design lifecycle, from conception to launch and iteration.

• Discovery & Research: Ability to lead user research, workshops, and co-design sessions to uncover customer problems and opportunities.

• Service Design & Systems Thinking: Proficiency in mapping out complex user journeys, understanding system interdependencies, and designing holistic experiences.

• UI & Interaction Design: Excellent skills in creating intuitive user interfaces and seamless interaction flows, with a keen eye for detail and visual craft.

• Prototyping: Proficiency in creating interactive prototypes to test and communicate design concepts effectively.

• Agile Methodologies: Strong understanding and practical experience working within agile development frameworks (Scrum, Kanban).

• Design Tools: Mastery of modern design and prototyping tools such as Figma, Sketch, Adobe Creative Suite (Illustrator, Photoshop).

• Collaboration & Communication: Exceptional ability to articulate design concepts, collaborate effectively with diverse teams, and present strategic ideas to stakeholders at all levels.

• Customer Centricity: A deep commitment to understanding and advocating for user needs throughout the design process.

• AI-Enabled Experiences: Understanding of principles and interaction models for designing responsible and scalable AI-powered features.

Preferred Skills:

• Financial Services Experience: Prior experience working within the banking or financial services industry.

• Open Banking & CDR: Specific knowledge of Open Banking principles and experience designing for Consumer Data Right (CDR) consent journeys.

• Front-end Technologies: Basic understanding of front-end development concepts (HTML, CSS, JavaScript, components, design tokens) to inform design feasibility.

• Third-Party Integrations: Experience designing user flows involving third-party partners and system integrations.

• Data Analysis: Familiarity with interpreting quantitative and qualitative data to inform design decisions and measure impact.

📝 Enhancement Note: The requirement for "proven experience designing digital products end-to-end" and "strong understanding of human-centred design methodologies" highlights the need for candidates with a robust portfolio demonstrating a comprehensive design process. The mention of "AI-enabled experiences" and "basic understanding of front-end technologies" indicates a forward-looking role that values technical awareness. The "Nice to Have" section clearly signals a preference for candidates with domain-specific experience in Financial Services and Open Banking.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• End-to-End Case Studies: Showcase 2-3 comprehensive case studies detailing your process from initial problem identification through to final design execution and measurable impact.

• Problem Framing & Discovery: Demonstrate how you identify and define user problems and business opportunities, including methodologies used (e.g., user interviews, competitive analysis, stakeholder workshops).

• Solution Design & Iteration: Clearly articulate your design process, including user flows, wireframes, prototyping, UI design, and how you iterated based on feedback and data.

• Impact & Outcomes: Quantify the success of your designs, showcasing measurable improvements (e.g., conversion rates, task completion times, user satisfaction scores) and detailing the metrics used.

• Collaboration & Stakeholder Management: Illustrate how you collaborated with cross-functional teams (Product Managers, Engineers, SMEs) and presented design solutions to stakeholders.

Process Documentation:

• Workflow Design: Provide examples of how you have mapped out complex user journeys and designed efficient workflows for digital products.

• System Integration: Illustrate your understanding of how designs integrate within larger systems and platforms, considering technical constraints and dependencies.

• Design System Contribution: Showcase examples of how you have contributed to or utilized a design system to ensure consistency and scalability.

• Agile Process Integration: Detail your experience integrating design processes within agile development sprints and ceremonies.

📝 Enhancement Note: For a Product Designer role, the portfolio is paramount. It needs to go beyond visual mockups to demonstrate strategic thinking, problem-solving capabilities, and a deep understanding of the end-to-end design process. Emphasizing measurable impact and collaboration is key, especially in a financial services context where user trust and regulatory compliance are critical.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: AUD $120,000 - $170,000 per annum (based on experience, location, and industry benchmarks for a mid-to-senior Product Designer in Sydney/Melbourne Financial Services).

• Methodology: This estimate is derived from industry salary surveys for Product Designers in major Australian cities, adjusted for the financial services sector and Commonwealth Bank's typical compensation bands. Exact salary will be determined by the candidate's experience, skills, and interview performance.

Benefits:

• Competitive Salary: As indicated in the estimated range, reflecting the role's seniority and responsibilities.

• Hybrid Work Model: Flexibility to balance remote work with mandatory in-office collaboration (approx. 3 days per week).

• Career Development: Investment in professional growth through learning budgets, training programs, workshops, and access to design community support.

• Superannuation: Standard employer contributions to retirement savings (superannuation) as per Australian legislation.

• Health & Wellness Programs: Access to employee assistance programs, health and wellbeing initiatives.

• Employee Banking Benefits: Potential for preferential banking products and services.

• Leave Entitlements: Generous annual leave, personal/carer's leave, and other statutory leave provisions.

• Product Ownership: Opportunity for significant impact and autonomy within a dedicated product team.

Working Hours:

• Standard full-time hours are typically 38-40 hours per week. The hybrid model allows for some flexibility in managing workdays, with a mandatory 50% office attendance requirement.

📝 Enhancement Note: Given the role's seniority, location in a major Australian city, and the industry (financial services), a competitive salary range is expected. The benefits listed are standard for large corporations in Australia, with a focus on professional development and work-life balance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Banking)

Company Size: Large Enterprise (Commonwealth Bank Group is one of Australia's largest corporations, employing tens of thousands globally).

Founded: 1911 (Commonwealth Bank has a long-standing history as a major financial institution in Australia).

Team Structure:

• Everyday Banking Squads: This role sits within the Everyday Banking design team, part of the Retail Bank division.

• Cross-Functional Agile Teams: You will be embedded in a dedicated, cross-functional agile team comprising Product Managers, Engineers, Business SMEs, and potentially other designers.

• Reporting Line: Likely reports to a Design Lead or Head of Design within the Everyday Banking division.

Methodology:

• Human-Centered Design: A strong emphasis on understanding and addressing customer needs throughout the product development lifecycle.

• Agile Development: Projects are managed using agile methodologies, promoting iterative development, collaboration, and flexibility.

• Data-Driven Decision Making: Insights from customer data, analytics, and user research are used to inform product strategy and design choices.

• Continuous Improvement: A culture that encourages ongoing learning, feedback, and iteration to enhance product quality and user experience.

Company Website: https://www.commbank.com.au/

📝 Enhancement Note: CommBank is a major established bank, implying a structured environment that balances innovation with regulatory compliance. The "Everyday Banking" focus suggests a customer-centric approach to core banking products. The "50% office attendance" points to a culture that values in-person collaboration and mentorship, common in large, established organizations.

📈 Career & Growth Analysis

Operations Career Level: Mid-to-Senior Product Designer. This level requires demonstrated end-to-end design experience, the ability to lead initiatives, and contribute to strategic product decisions. It's beyond junior execution and moves into influencing product direction.

Reporting Structure: The role likely reports to a Design Manager or Lead within the Everyday Banking division. You will work closely within a cross-functional product squad, reporting functionally to the design leadership and collaboratively within the squad.

Operations Impact: This role has a direct impact on customer experience within critical banking functions, particularly concerning data privacy, consent management, and card interactions. Successful design outcomes can lead to increased customer trust, adoption of new services (like Open Banking), improved operational efficiency, and compliance with regulatory requirements.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas like Open Banking, AI-driven experiences, or complex financial product design.

• Leadership: Progress to a Senior Product Designer role, lead design initiatives, mentor junior designers, or move into a Design Lead/Manager position.

• Cross-Functional Mobility: Potential to move into Product Management or Service Design roles, leveraging a strong understanding of user needs and business strategy.

• Skill Development: Continuous learning opportunities through internal and external training, conferences, and access to design communities.

📝 Enhancement Note: The role offers clear pathways for growth within a large organization, moving from individual contribution to leadership or specialization. The emphasis on "Open Data & Identity" and "AI-enabled experiences" suggests opportunities to work with cutting-edge technologies within a stable industry.

🌐 Work Environment

Office Type: Corporate office environment within a major financial institution. CommBank emphasizes collaborative workspaces.

Office Location(s): Primary location is Eveleigh, NSW (within the Sydney metropolitan area), with potential for flexibility or presence in Melbourne. The mandatory 50% office attendance implies regular team interaction.

Workspace Context:

• Collaborative Hubs: Expect modern office spaces designed to foster collaboration, including meeting rooms, whiteboarding areas, and open-plan work zones.

• Technology Access: Provision of necessary hardware, software licenses (e.g., Figma), and access to internal systems and tools.

• Team Interaction: Regular opportunities for face-to-face interaction with Product Managers, Engineers, Business SMEs, and fellow designers, facilitating efficient problem-solving and idea generation.

Work Schedule: Standard business hours apply, with a hybrid model allowing for approximately 50% of working time to be spent remotely and 50% in the office. This structure aims to balance focused individual work with team collaboration and engagement.

📝 Enhancement Note: The hybrid requirement (50% office) is a key differentiator, indicating a preference for in-person collaboration typical of large organizations aiming to foster team cohesion and innovation. The mention of Eveleigh, NSW, points to a specific, modern office hub.

📄 Application & Portfolio Review Process

Interview Process: Typically involves several stages:

1. Application Screening: Initial review of CV and portfolio against role requirements.

2. Hiring Manager Interview: Discussion about experience, motivations, and alignment with the team and role.

3. Design Challenge / Portfolio Review: A practical exercise or in-depth discussion of your portfolio, focusing on your process, problem-solving skills, and impact. This may involve presenting a case study.

4. Cross-Functional Team Interview: Meeting with Product Managers, Engineers, or other key stakeholders to assess collaboration and communication skills.

5. Final Interview: Potentially with senior design leadership or a panel for final assessment.

Portfolio Review Tips:

• Curate Selectively: Choose 3-4 of your strongest, most relevant projects that showcase end-to-end design thinking and measurable impact.

• Tell a Story: For each project, clearly articulate the problem, your role, your process (discovery, ideation, design, testing, iteration), the solutions you created, and the outcomes achieved (use metrics!).

• Highlight Collaboration: Explain how you worked with cross-functional teams and stakeholders.

• Showcase Craft: Ensure your UI and interaction design skills are evident, but don't let it overshadow your strategic thinking.

• Be Prepared to Discuss: Anticipate questions about your design decisions, trade-offs you made, and what you would do differently.

• Tailor to CommBank: If possible, subtly align your examples with financial services or complex digital product challenges.

Challenge Preparation:

• Understand the Context: Be ready for challenges that might involve a mini design sprint, a critique of an existing experience, or a problem-solving scenario related to banking or data.

• Focus on Process: Emphasize your thought process, how you approach ambiguity, and how you would gather information to solve a problem.

• Time Management: Practice working within time constraints if a timed challenge is given.

• Communication: Clearly articulate your approach and rationale, even if you don't reach a final solution.

📝 Enhancement Note: The emphasis on a portfolio review and potential design challenge is standard for Product Designer roles. Candidates should prepare to articulate their process and demonstrate impact, especially in a regulated industry like finance where user trust and data security are paramount.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (explicitly mentioned), Sketch, Adobe Creative Suite (Photoshop, Illustrator). Proficiency in at least one primary tool (Figma) is essential.

• Collaboration: Tools like Miro, Mural, or similar for remote whiteboarding and workshops.

• Project Management: Familiarity with Agile tools like Jira, Confluence.

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics, or similar platforms for tracking user behavior and conversion rates.

• Data Visualization: Tools like Tableau, Power BI, or Looker for understanding and presenting data insights.

• User Feedback Tools: Platforms for gathering qualitative feedback (e.g., Hotjar, user testing platforms).

CRM & Automation:

• While not directly managed by the designer, an understanding of how CRM systems (e.g., Salesforce) and marketing automation platforms integrate with user experiences can be beneficial.

📝 Enhancement Note: Figma is explicitly called out, making it a critical tool to highlight proficiency in. An understanding of analytics and data visualization tools is crucial for demonstrating the "measure and validate impact" responsibility. Basic familiarity with front-end technologies (HTML, CSS) is also noted, indicating a need for designers to understand technical feasibility.

👥 Team Culture & Values

Operations Values:

• Customer Centricity: A core value at CommBank, meaning all design decisions should prioritize customer needs and experience.

• Collaboration: Strong emphasis on teamwork and cross-functional partnerships to achieve shared goals.

• Integrity & Trust: Essential in financial services; design must uphold security, privacy, and regulatory compliance.

• Innovation & Agility: Encouragement to explore new technologies (like AI) and adapt quickly in a fast-paced environment.

• Excellence & Craft: A commitment to high-quality design execution and continuous improvement.

Collaboration Style:

• Cross-Functional Integration: Designers work closely within agile squads, acting as integral members rather than isolated specialists.

• Open Feedback Culture: Design critiques and workshops are common, fostering an environment where constructive feedback is shared and valued.

• Knowledge Sharing: Opportunities to learn from and share knowledge with other designers and team members through communities of practice and collaborative sessions.

📝 Enhancement Note: CommBank's culture is likely to be a blend of established corporate values (integrity, customer focus) with modern tech-driven approaches (agile, innovation). The hybrid model reinforces the value placed on both independent work and in-person collaboration.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Complexity: Designing for regulated financial products (like CDR consent) involves balancing intricate user needs with strict compliance requirements.

• AI Integration: Designing AI-enabled experiences requires careful consideration of ethics, transparency, and user trust, especially in sensitive areas like finance.

• Legacy Systems & Modernization: Potentially needing to design solutions that integrate with or improve upon existing, older systems.

• Cross-Functional Alignment: Ensuring all stakeholders (Product, Engineering, Business, Legal) are aligned on design decisions and priorities.

Learning & Development Opportunities:

• Specialized Training: Access to courses and workshops focused on AI design, Open Banking regulations, advanced prototyping, and service design.

• Industry Conferences: Potential support for attending relevant design and fintech conferences.

• Design Community: Engaging with CommBank's internal design community for knowledge sharing, mentorship, and best practice discussions.

• Mentorship: Opportunities to receive mentorship from senior designers or lead design initiatives.

📝 Enhancement Note: The challenges highlight the unique demands of designing in the fintech space, particularly with data privacy and emerging technologies. The growth opportunities are framed around skill advancement relevant to these challenges.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for designing a complex, regulated user journey, using the CDR consent journey as an example. How would you ensure both user usability and regulatory compliance?"

• "How do you approach designing AI-enabled experiences? What are the key ethical considerations, and how would you ensure transparency and trust with users, especially in a financial context?"

• "Walk us through a time you had to balance competing priorities from Product, Engineering, and Business stakeholders. How did you reach a design decision, and what was the outcome?"

Company & Culture Questions:

• "What interests you specifically about designing for Open Data and Identity at CommBank?"

• "How do you see yourself contributing to our customer-centric and collaborative design culture?"

Portfolio Presentation Strategy:

• Structure: Clearly define the problem, your role, your process (discovery, ideation, design, testing, iteration), the solution, and the measurable impact.

• Visuals: Use high-quality mockups, user flows, and prototypes to illustrate your work.

• Storytelling: Weave a compelling narrative around each project, highlighting challenges and your problem-solving approach.

• Metrics: Be ready to discuss the specific metrics used to define success and the results achieved.

• Q&A: Anticipate detailed questions about your design choices, trade-offs, and lessons learned.

📝 Enhancement Note: Interview questions will likely probe for deep understanding of the design process, ability to handle complexity and regulation, and experience with emerging tech like AI. The portfolio presentation is a critical component, requiring candidates to effectively communicate their strategic thinking and impact.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided link on the Commonwealth Bank careers portal.

• Portfolio Customization: Ensure your portfolio prominently features case studies demonstrating end-to-end product design, complex problem-solving, and measurable impact, ideally with examples relevant to financial services or regulated environments.

• Resume Optimization: Tailor your CV to highlight experience in digital product design, agile environments, user research, UI/UX, and any relevant industry experience (Financial Services, Open Banking). Use keywords from the job description.

• Interview Preparation: Practice articulating your design process, preparing detailed explanations of your portfolio projects, and researching CommBank's design philosophy and recent product developments. Be ready to discuss your approach to AI and data privacy.

• Company Research: Understand CommBank's mission, values, and its position in the market, particularly regarding digital transformation and customer experience initiatives. Research the Consumer Data Right (CDR) and its implications.

⚠️ Important Notice: While this enhanced job description provides comprehensive insights based on industry standards and available information, candidates should always refer to the official job posting and direct communication with the hiring team for the most accurate details regarding responsibilities, qualifications, and the application process. Specific portfolio requirements and interview formats may vary.