Product Designer Mid

📍 Job Overview

Job Title: Product Designer (Mid-Level)

Company: Multiplica Talent

Location: Santiago, Santiago Metropolitan Region, Chile

Job Type: Full-Time

Category: Product Design / User Experience (UX)

Date Posted: March 18, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• This role is focused on driving product strategy and user experience within the retail sector, acting as a key UX reference for a dedicated team.

• The Product Designer will be responsible for analyzing, designing, and measuring digital product solutions that deliver tangible impact for both users and the business.

• Key aspects involve leveraging business acumen to influence priorities, identify dependencies, and propose innovative alternatives.

• The position emphasizes delivering simple, effective solutions and promoting best design practices to ensure a consistent, scalable, and user-centered product execution.

📝 Enhancement Note: The role is situated within a specific client's retail sector, requiring a strong understanding of both user needs and business objectives within that context. The "Mid-Level" designation suggests a need for demonstrated experience and the ability to work semi-autonomously while collaborating effectively with cross-functional teams and stakeholders.

📈 Primary Responsibilities

• Conduct market benchmarking to identify and integrate best practices into product development, aligning with team and business needs.

• Design and execute quantitative and qualitative research, including surveys, interviews, and data analysis, to gather insights and generate comprehensive reports.

• Coordinate and oversee optimizations of UX processes to ensure continuous improvement of the digital product.

• Facilitate alignment and communication with various stakeholders, including internal teams and potentially external partners.

• Document proposed solutions by creating wireframes and high-fidelity prototypes in Figma, adhering to established design guidelines.

• Perform generative and evaluative research using diverse methods tailored to specific team and business requirements.

• Lead and facilitate workshops, ideation sessions, co-creation activities, and design reviews with stakeholders and multidisciplinary teams.

• Test and validate hypotheses through usability testing, user interviews, and heuristic evaluations to refine product solutions.

📝 Enhancement Note: The responsibilities highlight a blend of research, design execution, and stakeholder management. The emphasis on "optimizations," "benchmarking," and "continuous improvement" points towards a role focused on iterative development and data-driven decision-making within the UX discipline.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Design, Engineering, Advertising, or Social Sciences with a minimum of 3 years of study.

Experience:

• 2-5 years of professional experience in Product Design or User Experience roles.

Required Skills:

• Advanced proficiency in Figma for creating wireframes, user flows, and high-fidelity prototypes.

• Intermediate to advanced knowledge of quantitative and qualitative research methodologies.

• Experience with user archetypes, user personas, and proto-personas.

• Proven ability to conduct usability testing, heuristic evaluations, and other solution validation techniques.

• Strong facilitation skills for workshops, ideation sessions, and design reviews.

Preferred Skills:

• Experience working with Agile methodologies in digital product development.

• Familiarity with the retail sector and its specific user needs and business contexts.

• Experience in generative and evaluative research methods.

📝 Enhancement Note: The requirement for a specific certification or postgraduate degree in UX/Product Design, alongside the 3-year study duration for a bachelor's, indicates a strong emphasis on formal education and specialized knowledge in the field. The mid-level experience (2-5 years) combined with advanced Figma and research skills suggests the candidate should be capable of independent work and leading design efforts within their team.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 diverse product design projects that demonstrate a comprehensive understanding of the end-to-end design process, from research to implementation.

• Clearly articulate the problem statement, design process, user research methodologies used, key design decisions, and the final outcome for each project.

• Highlight projects that involved significant user research, iterative design, and validation through testing (e.g., usability testing, A/B testing).

• Demonstrate proficiency in creating detailed wireframes, user flows, and high-fidelity interactive prototypes, preferably using Figma.

Process Documentation:

• Provide examples of how research findings were translated into actionable design solutions and product improvements.

• Showcase documentation of design systems, style guides, or component libraries used to ensure consistency and scalability.

• Illustrate how feedback from design reviews and user testing was incorporated into design iterations.

• Present metrics or data that demonstrate the impact of design solutions on user engagement, conversion rates, or business objectives.

📝 Enhancement Note: A strong portfolio is crucial for this role, as it will serve as the primary evidence of the candidate's design thinking, research capabilities, and practical application of UX principles. The emphasis on "impact" and "metrics" suggests that candidates should be prepared to quantify the results of their design work.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Standard Chilean legal benefits (e.g., social security contributions, severance pay).

• Additional vacation days beyond statutory requirements.

• Comprehensive health benefits.

• Objective-based work structure with flexible working hours.

• Opportunities for professional growth and career advancement within the client organization or Multiplica Talent.

• Continuous learning through free access to courses.

Working Hours:

• Full-time position with approximately 40 hours per week.

• Flexibility in working hours is offered, with work structured around objectives rather than strict time adherence.

📝 Enhancement Note: The salary estimation is based on a blend of general market data for design roles in Chile and specific factors like hybrid work, the retail sector, and the stated experience level. The benefits package emphasizes professional development and employee well-being, aligning with modern talent attraction strategies.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, Digital Consulting, Talent Solutions (Multiplica Talent acts as a consultant connecting talent to client companies across various sectors). The client's industry is Retail.

Company Size: Multiplica Talent likely operates as a medium to large-sized consultancy, given their 20+ years of experience and presence in LATAM and Europe. The client company in the retail sector could range from medium to large enterprise.

Founded: Multiplica Talent was founded over 20 years ago, indicating a stable and experienced organization.

Team Structure:

• The Product Designer will be part of a dedicated "cell" or team within the retail client's organization, likely composed of developers, product managers, and other designers.

• They will report to a UX Lead or Head of UX/Product within the client's structure, and also maintain a connection with the Multiplica Talent team for professional development and support.

Methodology:

• The team likely operates using Agile methodologies, emphasizing iterative development, continuous feedback, and cross-functional collaboration.

• Data-driven decision-making is a core aspect, with a strong reliance on user research, analytics, and performance metrics to guide product evolution.

• Emphasis on user-centered design principles, ensuring that user needs and business goals are balanced throughout the product lifecycle.

Company Website: https://www.multiplicatalent.com/

📝 Enhancement Note: Understanding Multiplica Talent's role as a talent connector is key. The candidate is hired through Multiplica but works directly for a retail client. The culture described is one of innovation, digital transformation, and professional growth, likely mirrored within the client company's digital product teams.

📈 Career & Growth Analysis

Operations Career Level: This is a Mid-Level Product Designer role. It signifies a professional who has moved beyond junior responsibilities and can independently manage design projects, contribute significantly to strategy, and mentor junior designers. They are expected to have a solid grasp of UX principles, research methods, and design tools, and the ability to influence product decisions.

Reporting Structure: The Product Designer will report to a direct manager within the client company (likely a UX Lead, Product Manager, or similar) and will also have a professional relationship with Multiplica Talent for career development and support. They will collaborate closely with engineers, product managers, and other designers.

Operations Impact: The role's impact is directly tied to enhancing the digital product's user experience, which in turn influences customer satisfaction, engagement, conversion rates, and ultimately, business revenue and brand loyalty within the retail sector. By ensuring solutions are user-centered and business-aligned, the designer contributes to the client's bottom line and competitive positioning.

Growth Opportunities:

• Specialization: Opportunity to deepen expertise in specific areas of UX, such as UX research, interaction design, or design systems, within the retail context.

• Leadership: Potential to move into Senior Product Designer roles, leading larger projects, mentoring junior designers, or taking on team lead responsibilities.

• Cross-functional Exposure: Gaining broader experience by working on different product features or even different product lines within the retail client's portfolio.

• Continuous Learning: Access to courses and well-being programs provided by Multiplica Talent, fostering ongoing skill development and personal growth.

📝 Enhancement Note: The "Mid-Level" designation implies that candidates should be ready to take on more complex challenges and demonstrate leadership potential, even if not in a formal management capacity. The growth opportunities highlight a path for career progression within both the client company and potentially within Multiplica Talent's network.

🌐 Work Environment

Office Type: Hybrid work arrangement. This means a mix of working remotely and from a physical office location in Santiago.

Office Location(s): Santiago, Chile. Specific office details for the client company would need to be confirmed, but the hybrid model suggests regular team interaction and collaboration at a designated workspace.

Workspace Context:

• The workspace is designed to foster collaboration, likely featuring open-plan areas, meeting rooms, and spaces for workshops and design reviews.

• Access to necessary design tools and technology, particularly advanced Figma capabilities, will be standard.

Work Schedule:

• Full-time (approx. 40 hours/week) with a significant emphasis on flexibility.

• The work is objective-based, meaning performance is measured by outcomes and successful delivery rather than strict adherence to a 9-to-5 schedule, allowing for better work-life integration.

📝 Enhancement Note: The hybrid nature of the role requires candidates to be comfortable with both independent remote work and in-office collaboration. The flexibility in working hours is a key benefit, allowing for better management of personal and professional commitments.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with Multiplica Talent to assess basic qualifications, cultural fit, and understanding of the role.

• Hiring Manager Interview: A deeper dive with the client's hiring manager (e.g., UX Lead or Product Manager) focusing on your experience, design approach, and problem-solving skills.

• Portfolio Presentation/Workshop: A crucial stage where you present your case studies, demonstrating your design process, research insights, and problem-solving capabilities. This may involve a design challenge or a live workshop simulation.

• Stakeholder Interviews: Meetings with key stakeholders (e.g., Product Owners, Engineering Leads) to assess collaboration skills and alignment with business objectives.

• Final Interview: Potentially a final discussion with senior leadership within the client organization.

Portfolio Review Tips:

• Curate Selectively: Choose 3-4 of your strongest, most relevant projects that showcase your end-to-end design process, impact, and problem-solving skills. Prioritize projects with clear outcomes and demonstrable user/business value.

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed (research, ideation, design, testing), your key contributions, the challenges faced, and the final results (quantify impact whenever possible).

• Highlight Figma Proficiency: Showcase complex flows, interactive prototypes, and design system elements created in Figma.

• Demonstrate Research Skills: Detail your user research methods, how you synthesized findings, and how these insights directly informed your design decisions.

• Prepare for Questions: Anticipate questions about your design decisions, how you handle feedback, your collaboration style, and how you measure success.

Challenge Preparation:

• Understand the Context: If given a design challenge, ensure you fully grasp the problem statement, target users, and business goals.

• Structure Your Approach: Outline your plan for tackling the challenge, including research, ideation, and design phases.

• Focus on Process: Emphasize your thought process and decision-making, not just the final deliverable. Explain why you made certain choices.

• Time Management: Practice working within time constraints, prioritizing key aspects of the challenge.

• Presentation: Prepare a clear and concise presentation of your solution, highlighting key elements and justifications.

📝 Enhancement Note: The portfolio presentation is a critical component. Candidates should treat it as a live demonstration of their design thinking and problem-solving abilities, not just a passive review. Being able to articulate the "why" behind design decisions is paramount.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Advanced proficiency is explicitly required for wireframing, high-fidelity prototyping, and potentially design system management. This will be the core design tool.

• Prototyping Tools: While Figma is primary, familiarity with other prototyping tools like Adobe XD or InVision might be beneficial for specific client needs or past project experience.

Analytics & Reporting:

• Web Analytics Platforms: Familiarity with tools like Google Analytics, Adobe Analytics, or similar platforms to understand user behavior and track product performance metrics.

• Data Visualization Tools: Experience with tools like Tableau, Power BI, or even advanced Excel/Google Sheets for analyzing and presenting data insights derived from user research and analytics.

• User Feedback Platforms: Tools for collecting and analyzing user feedback, such as Hotjar, UserTesting.com, SurveyMonkey, or Typeform.

CRM & Automation:

• CRM Systems: Understanding how product design impacts user journeys within CRM systems (e.g., Salesforce, HubSpot) can be advantageous, especially for understanding business context.

• Project Management Tools: Proficiency with tools like Jira, Asana, Trello, or Monday.com for task management, collaboration, and tracking progress within Agile workflows.

📝 Enhancement Note: Figma is the cornerstone of the toolset. Beyond that, the role requires a strong analytical mindset and the ability to leverage data from various sources (analytics, feedback, business data) to inform design decisions and measure impact.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user, ensuring their needs are at the forefront of all design decisions.

• Collaboration & Transparency: Valuing open communication, constructive feedback, and teamwork across disciplines to achieve shared goals.

• Data-Driven Decision Making: Utilizing research, analytics, and testing to inform hypotheses and validate design solutions, moving beyond intuition alone.

• Continuous Improvement: A mindset of iterative development, actively seeking opportunities to refine processes, enhance user experience, and optimize product performance.

• Business Acumen: Understanding the commercial objectives and integrating them seamlessly with user needs to create solutions that drive value.

Collaboration Style:

• Cross-functional Integration: Actively engaging with product managers, engineers, marketers, and business stakeholders to ensure alignment and a holistic product vision.

• Proactive Communication: Regularly sharing insights, design progress, and potential challenges with relevant parties.

• Feedback-Driven: Open to receiving and providing constructive feedback during design reviews and team discussions to elevate the quality of work.

• Workshop Facilitation: Leading collaborative sessions to foster shared understanding, generate ideas, and align on solutions.

📝 Enhancement Note: The culture emphasizes a blend of user advocacy and business effectiveness, underpinned by strong collaborative practices and a commitment to continuous learning and data-informed decisions. This is typical of modern, digitally-focused organizations aiming for agile and impactful product development.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Constraints: Effectively translating user desires into feasible solutions within the retail sector's commercial realities and technical limitations.

• Cross-Functional Alignment: Navigating diverse stakeholder priorities and ensuring buy-in for design recommendations across different departments.

• Measuring Design Impact: Quantifying the ROI of design initiatives and demonstrating their contribution to key business metrics in a tangible way.

• Adapting to Evolving Retail Landscape: Staying abreast of rapid changes in e-commerce, consumer behavior, and new technologies within the retail industry.

Learning & Development Opportunities:

• Specialized UX Training: Access to courses and workshops to deepen expertise in areas like advanced UX research techniques, interaction design patterns, or accessibility standards.

• Industry Exposure: Gaining valuable experience within the retail sector, understanding its unique challenges and opportunities.

• Mentorship: Opportunities to learn from senior designers, product managers, and other experienced professionals within the client organization and through Multiplica Talent.

• Leadership Skills: Developing skills in facilitation, stakeholder management, and potentially mentoring junior team members.

📝 Enhancement Note: The challenges are typical for a product designer in a dynamic industry like retail. The growth opportunities are strong, leveraging both the client's specific context and Multiplica Talent's commitment to professional development.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting user needs with business goals. How did you approach it, and what was the outcome?" (Focus on your decision-making process, research, and compromise skills.)

• "How do you ensure your design solutions are scalable and maintainable within a product ecosystem?" (Prepare to discuss design systems, component-based design, and best practices.)

• "Walk us through a project where user research significantly changed your initial design direction. What did you learn?" (Highlight your research methodology, analytical skills, and adaptability.)

Company & Culture Questions:

• "What interests you about the retail sector and this specific client?" (Research the client's brand, market position, and recent initiatives.)

• "How do you contribute to a positive and collaborative team environment?" (Relate to your own collaboration style and experience with cross-functional teams.)

Portfolio Presentation Strategy:

• Structure: For each project, use a clear narrative arc: Problem -> Your Role -> Process -> Solution -> Impact/Results.

• Visuals: Use high-quality mockups, flow diagrams, and prototype demos. Ensure Figma files are well-organized.

• Quantify Impact: Whenever possible, use metrics (e.g., conversion rate increase, task completion time reduction, user satisfaction scores) to demonstrate the success of your designs.

• Be Concise: Allocate time for each project and be mindful of the overall presentation duration. Prepare for Q&A.

• Showcase Collaboration: Highlight instances where you worked with developers, product managers, or other stakeholders.

📝 Enhancement Note: The interview process will heavily rely on the candidate's ability to articulate their thought process, demonstrate practical application of UX principles through their portfolio, and showcase strong collaboration and communication skills.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided link on Workable.

• Curate Your Portfolio: Select 2-3 of your strongest product design projects that best showcase your skills in UX research, Figma proficiency, and end-to-end design process. Ensure these projects highlight your ability to deliver user-centered solutions with measurable impact.

• Tailor Your Resume: Highlight keywords from the job description such as "Product Designer," "UX," "Figma," "User Research," "Quantitative," "Qualitative," "Agile," and "Retail." Quantify your achievements with specific metrics where possible.

• Prepare Your Presentation: Rehearse your portfolio presentation, focusing on clearly explaining your process, design decisions, and the business/user impact of your work. Be ready to discuss your experiences with workshops and stakeholder collaboration.

• Research the Client: Familiarize yourself with the retail client's digital presence, brand, and any recent news or product launches to better understand their context and tailor your responses.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with Multiplica Talent or the hiring organization before making application decisions.