Product Designer, Merchant Products

📍 Job Overview

Job Title: Product Designer, Merchant Products Company: Paysafe Location: Sofia, Bulgaria Job Type: Full-Time Category: Product Design / UX/UI Design Date Posted: September 15, 2025 Experience Level: Mid-Level (2-5 years) Remote Status: Hybrid

🚀 Role Summary

• Design and deliver user-centered, intuitive, and high-performing experiences for Paysafe's merchant platforms, encompassing payment gateways, business wallets, and acceptance solutions.
• Drive product innovation by translating user needs and business objectives into compelling design solutions across mobile and web interfaces.
• Engage in the full product development lifecycle, from initial discovery and user research to final implementation and post-launch analysis, fostering collaborative partnerships with Product Managers, Developers, and UX Writers.
• Contribute to the evolution and application of the Global Design System, ensuring consistency, scalability, and adherence to best practices across all merchant products.
• Leverage user insights, behavioral data, and experimentation to inform and iterate on design decisions, optimizing user journeys and product effectiveness.

📝 Enhancement Note: While the title is "Product Designer," the responsibilities and required skills clearly indicate a strong focus on UX/UI design principles and execution within a product development context. The role is embedded within a cross-functional team structure, typical of agile product development environments.

📈 Primary Responsibilities

• Design end-to-end user experiences for merchant-facing products across both mobile and web platforms, ensuring seamless integration and optimal user journeys.
• Develop comprehensive design artifacts, including user flows, wireframes, interactive prototypes, and high-fidelity UI mockups, effectively communicating design concepts and solutions.
• Collaborate closely with Product Managers to understand business goals, user needs, and technical constraints, translating these into actionable design strategies.
• Partner with Engineers to ensure accurate and efficient implementation of designs, providing clear specifications and participating in design reviews.
• Work with UX Writers to ensure consistent and effective communication within the product interface, aligning with brand voice and user experience goals.
• Conduct and participate in usability reviews, validation sessions, and design critiques to gather feedback and drive continuous improvement of product designs.
• Apply and contribute to the Global Design System, utilizing its components and patterns to maintain design consistency, brand identity, and scalability across the merchant product suite.
• Utilize user insights, behavioral analytics, and A/B testing results to iteratively refine designs and enhance user satisfaction and product performance.

📝 Enhancement Note: The emphasis on "end-to-end product experiences" and "full product development lifecycle" suggests this role involves more than just UI design; it requires strategic thinking about the user's journey and problem-solving from a product perspective. The mention of "behavioral data" and "experimentation" highlights the data-driven nature of the design process expected at Paysafe.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field, or equivalent practical experience.

Experience:

• A minimum of 2 years of professional experience in Product Design, UX Design, or UI Design.
• Proven experience working within cross-functional product teams, collaborating effectively with Product Managers and Engineers in agile or similar development environments.
• Demonstrated ability to manage multiple design projects simultaneously, meeting deadlines and delivering high-quality work.

Required Skills:

• Portfolio: A strong portfolio showcasing a robust design process, design thinking methodologies, and successful execution of user-centered design solutions for web and mobile applications.
• Figma Proficiency: Expert-level command of Figma, including advanced features for prototyping, component-based workflows, design systems, and collaboration.
• UX/UI Design Principles: Deep understanding and practical application of fundamental UX/UI design principles, including information architecture, interaction design, visual design, and usability best practices.
• Cross-Functional Collaboration: Proven ability to collaborate effectively with Product Managers, Developers, UX Writers, and other stakeholders to achieve shared project goals.
• Mobile-First & Responsive Design: Solid understanding and practical experience with mobile-first design strategies and responsive design principles for creating adaptable user interfaces.
• English Fluency: Excellent written and verbal communication skills in English, essential for effective collaboration in a global team.

Preferred Skills:

• Experience in the FinTech or payments industry, with an understanding of merchant payment flows and business processes.
• Familiarity with user research methodologies, including user interviews, surveys, and usability testing.
• Experience with design systems and their implementation, maintenance, and governance.
• Knowledge of accessibility standards (e.g., WCAG) and experience designing for inclusive user experiences.
• Experience with data analysis tools or understanding how to interpret user behavior data to inform design decisions.

📝 Enhancement Note: The requirement for a portfolio is paramount, and it should clearly articulate the candidate's design process, problem-solving approach, and the impact of their design decisions. Proficiency in Figma is explicitly stated as a core technical requirement.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Process Documentation: Showcase detailed case studies that illustrate your end-to-end design process, from problem definition and user research to ideation, prototyping, testing, and final implementation.
• Design Thinking: Clearly articulate your design thinking methodology and how you approach problem-solving, user empathy, and iterative design.
• Systemic Design: Demonstrate experience in applying and contributing to design systems, including the creation and utilization of reusable components and patterns.
• Impact & Results: Quantify the impact of your design work where possible, highlighting improvements in user engagement, conversion rates, task success, or other relevant metrics.
• Tool Proficiency: Include examples that showcase your mastery of design tools, particularly Figma, demonstrating advanced techniques like component states, variants, and interactive prototyping.

Process Documentation:

• Workflow Design: Provide examples of how you map out user flows and information architecture to create logical and intuitive product navigation.
• Prototyping & Validation: Include interactive prototypes and explain how they were used for user testing and validation to gather crucial feedback before development.
• Iterative Improvement: Show examples of how you used user feedback, data, or testing results to iterate on designs and improve the overall user experience.

📝 Enhancement Note: The portfolio is a critical component of the application. It should not only showcase final UI but also the thought process, research, and iteration that led to those designs. Demonstrating experience with design systems and Figma's advanced features will be highly valued.

💵 Compensation & Benefits

Salary Range:

• As Paysafe operates globally and salary ranges can vary significantly by location and experience, a precise figure cannot be provided without further internal data. However, for a Product Designer with 2-5 years of experience in a major European city like Sofia, a competitive market rate would typically fall within the range of €25,000 - €45,000 annually, depending on skills, experience, and the specific scope of responsibilities.

Benefits:

• Paid Time Off: 25 days of annual paid leave.
• Volunteering Time: 4 days of paid volunteering time annually through the Paysafe Giving initiative.
• Health & Wellness: Comprehensive health insurance and a subsidized sports card.
• Professional Development: Access to tailored training, ongoing development programs, soft skills, business, and technical training programs.
• Career Growth: Multiple career progression opportunities within the company.
• Employee Perks: Team events, company discounts, and a recognition environment for professional commitment.
• Work-Life Balance: Flexible working environment and a hybrid work model.

Working Hours:

• Standard full-time working hours, typically around 40 hours per week. The hybrid model allows for flexibility, with an expectation of working from home and spending an average of three days per week at the Sofia office.

📝 Enhancement Note: The provided benefits are quite comprehensive, covering not only standard health and leave but also unique offerings like paid volunteering time and extensive training opportunities, which are attractive to professionals focused on growth and social impact. The salary range is an estimate based on industry benchmarks for Sofia.

🎯 Team & Company Context

🏢 Company Culture

Industry: Fintech / Payments. Paysafe is a leading global payments platform with significant experience in serving merchants and consumers, particularly in entertainment sectors. Their focus on mobile-initiated transactions, real-time analytics, and integrated payment solutions positions them at the forefront of digital commerce innovation. Company Size: Paysafe has approximately 3,000 employees located in over 12 countries, indicating a mid-to-large-sized global organization. This size offers opportunities for diverse career paths and exposure to a wide range of projects and teams. Founded: Paysafe has 29 years of online payment experience, implying a mature, stable company with deep industry knowledge and established processes.

Team Structure:

• The Product Designer will join the "Merchant Design team," suggesting a specialized group focused on the B2B aspects of Paysafe's offerings.
• This team likely operates within a matrixed structure, collaborating closely with dedicated Product Management and Engineering squads focused on specific merchant product areas (e.g., payment gateways, business wallets).
• Reporting lines would typically be within the design function, with a Design Lead or Manager, while project work involves close integration with product and tech leads.

Methodology:

• Paysafe emphasizes a user-centered design approach, supported by user insights, behavioral data, and experimentation.
• The company utilizes a "Global Design System," indicating a commitment to consistency, efficiency, and scalability through standardized design patterns and components.
• Agile methodologies are implied through the mention of "cross-functional squads" and involvement throughout the "product development lifecycle," suggesting iterative development and close collaboration.

Company Website: www.paysafe.com

📝 Enhancement Note: The company's long history and global presence suggest a structured yet innovative environment. The emphasis on user-centered design and a design system indicates a mature approach to product development where design plays a crucial role.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level Product Designer, typically requiring 2-5 years of experience. It offers a solid foundation for growth within the design discipline at Paysafe.

Reporting Structure: The Product Designer will report into a design leadership role (e.g., Design Manager or Lead) within the Merchant Design team. They will work closely with Product Managers and Tech Leads on specific product squads, fostering a collaborative, cross-functional reporting dynamic for project execution.

Operations Impact: As a Product Designer focused on merchant platforms, this role has a direct impact on the usability, efficiency, and adoption of Paysafe's core payment solutions. By improving the merchant experience, the designer contributes to increased customer satisfaction, reduced churn, and ultimately, revenue growth for Paysafe. The design of intuitive payment gateways and wallets directly influences merchant success and their continued partnership with Paysafe.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in specific areas of product design, such as complex B2B SaaS interfaces, payment flows, or mobile-first financial applications.
• Design System Contribution: Potential to contribute to the evolution and governance of the Global Design System, gaining experience in design system strategy and management.
• Leadership Potential: With demonstrated success and experience, growth into Senior Product Designer, Lead Product Designer, or management roles within the design organization is possible.
• Cross-functional Expertise: Develop a strong understanding of product management and software development processes, which can be valuable for broader career development in product-focused roles.
• Industry Exposure: Gain deep insights into the FinTech and online payments industry, a rapidly evolving and in-demand sector.

📝 Enhancement Note: The role offers clear pathways for professional development within the design field and broader product-centric careers. The company's size and global presence provide ample opportunities for exposure to diverse projects and career advancement.

🌐 Work Environment

Office Type: Paysafe utilizes a hybrid work model, requiring employees to work from home and spend an average of three days a week at their Sofia office. This suggests a modern office setup designed to facilitate collaboration and team interaction.

Office Location(s): The role is based in Sofia, Bulgaria. Specific office address details are not provided but can be inferred to be a professional business environment in the city.

Workspace Context:

• Collaborative Spaces: The office environment likely includes meeting rooms, breakout areas, and open spaces designed to encourage collaboration among cross-functional teams, including designers, product managers, and engineers.
• Tools & Technology: Designers will have access to standard productivity software and design tools, with a primary emphasis on Figma. The company's global nature suggests robust IT infrastructure and support.
• Team Interaction: The hybrid model and cross-functional squad structure promote regular interaction with colleagues, fostering a sense of team and shared purpose. Opportunities for design critiques and knowledge sharing sessions are likely integral to the workflow.

Work Schedule:

• Standard full-time hours (approx. 40 hours/week) with a hybrid arrangement. This allows for a degree of flexibility in managing work location, balancing in-office collaboration with remote focus time.

📝 Enhancement Note: The hybrid model reflects a modern approach to work, balancing the benefits of in-person collaboration with the flexibility of remote work. This setup is common in tech and design roles, aiming to optimize productivity and employee well-being.

📄 Application & Portfolio Review Process

Interview Process:

• Application Submission: Submit CV and portfolio in English.
• Initial Screening: HR or recruiting team reviews applications and portfolios for basic qualifications and suitability.
• Design Challenge/Portfolio Review: Candidates are typically asked to present their portfolio, discuss their design process, and potentially complete a design exercise or case study relevant to Paysafe's merchant products.
• Hiring Manager/Team Interview: Interviews with the hiring manager and potential team members (Product Managers, Senior Designers, Engineers) to assess technical skills, problem-solving abilities, collaboration style, and cultural fit.
• Final Interview: May involve senior leadership or stakeholders for final assessment.

Portfolio Review Tips:

• Storytelling: Structure your portfolio around compelling narratives that highlight the problem, your process, your role, the solutions, and the outcomes of your design work.
• Process Emphasis: Clearly articulate your design thinking, research methods, and iterative steps. Show how you arrived at your solutions, not just the final screens.
• Figma Showcase: Demonstrate advanced Figma skills, including component libraries, prototyping, and collaboration features.
• Merchant Focus: If possible, include projects related to B2B platforms, financial services, or complex user workflows to show relevance to Paysafe's domain.
• Conciseness: Be prepared to walk through your key projects efficiently, highlighting the most impactful aspects relevant to the role.

Challenge Preparation:

• Understand the Business: Research Paysafe, its products (especially merchant solutions), and the FinTech industry.
• Design Thinking Practice: Be ready to articulate your approach to common design problems, user research methods, and how you measure design success.
• Problem-Solving Scenarios: Prepare to discuss how you would approach designing for specific user needs or business constraints within the payments space.
• Collaboration Scenarios: Think about how you communicate and collaborate with non-designers (PMs, engineers) and handle feedback.

📝 Enhancement Note: The interview process is likely rigorous, with a strong emphasis on the candidate's portfolio and their ability to articulate their design process and problem-solving approach. Preparing specific examples that align with Paysafe's business context will be crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core design and prototyping tool for UI design, wireframing, and collaborative workflows. Proficiency is essential.
• Prototyping Tools: While Figma is primary, familiarity with other prototyping tools (e.g., InVision, ProtoPie) might be beneficial for specific use cases.
• Design System Tools: Experience with tools used for managing and implementing design systems (e.g., Storybook, Zeroheight) is a plus.

Analytics & Reporting:

• User Analytics Platforms: Familiarity with tools like Google Analytics, Mixpanel, Amplitude, or similar platforms to understand user behavior and track product metrics.
• Data Visualization Tools: Experience with tools like Tableau, Power BI, or Looker for data analysis and presenting insights can be advantageous.

CRM & Automation:

• While not directly a designer's primary tool, understanding how CRM systems (like Salesforce) and marketing automation platforms integrate with user experiences can be beneficial for context.

📝 Enhancement Note: Figma is highlighted as the primary tool. A strong understanding of how design interfaces with analytics and user data is increasingly important for product designers to ensure data-informed design decisions.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A strong focus on understanding and addressing user needs to create intuitive and valuable experiences.
• Collaboration: Emphasis on working effectively within cross-functional teams, valuing input from Product, Engineering, and other disciplines.
• Innovation & Iteration: A culture that encourages continuous improvement, experimentation, and embracing new ideas to enhance product offerings.
• Data-Driven Decisions: Utilizing user insights and behavioral data to guide design choices and measure impact.
• Quality & Excellence: Commitment to delivering high-quality, well-crafted designs that meet business objectives and user expectations.

Collaboration Style:

• Cross-Functional Integration: Designers are expected to be active participants in product squads, working closely with PMs and Engineers throughout the development cycle.
• Feedback-Oriented: A culture that embraces constructive feedback through design critiques and validation sessions to refine designs.
• Knowledge Sharing: Encouraging the sharing of best practices, insights, and design patterns among team members to foster collective growth.
• Agile Partnership: Working in an agile manner, adapting to changes and collaborating dynamically to meet project timelines.

📝 Enhancement Note: The company values a collaborative, user-focused, and data-informed approach to design. Designers are expected to be proactive team members who contribute to product strategy and continuous improvement.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Fintech Products: Designing for financial products, especially in the B2B merchant space, involves complex workflows, regulatory considerations, and diverse user needs.
• Balancing User Needs with Business Goals: Effectively translating business objectives into user-friendly designs while ensuring technical feasibility.
• Evolving Design Systems: Keeping pace with the development and application of a global design system and contributing to its evolution.
• Data Interpretation: Translating raw user data and behavioral analytics into actionable design improvements.

Learning & Development Opportunities:

• Specialized FinTech Design: Deepen knowledge in designing for payments, digital wallets, and merchant solutions, a niche and high-demand skill set.
• Design Systems Mastery: Gain expertise in managing and contributing to large-scale design systems, a valuable skill for senior design roles.
• Data-Informed Design: Develop stronger skills in leveraging user analytics and experimentation to drive design decisions.
• Cross-functional Acumen: Enhance ability to collaborate and influence stakeholders across Product, Engineering, and Business functions.
• Global Product Exposure: Work on products used by merchants worldwide, providing exposure to diverse markets and user behaviors.

📝 Enhancement Note: This role offers significant opportunities to tackle complex design challenges within the dynamic FinTech sector, fostering specialized skill development and career advancement.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting user needs or business requirements. How did you resolve it?" (Focus on your process, compromise, and decision-making)
• "How do you approach translating complex data or user feedback into actionable design improvements?" (Highlight data analysis, synthesis, and iteration)
• "Walk me through a project where you heavily utilized or contributed to a design system. What were the challenges and benefits?" (Showcase system thinking and component-based design)
• "How do you collaborate with Product Managers and Engineers to ensure successful product launches?" (Emphasize communication, feedback loops, and shared ownership)

Company & Culture Questions:

• "What interests you about Paysafe and our merchant products specifically?" (Research the company, its mission, and market position)
• "How do you stay updated on design trends and best practices in the FinTech industry?" (Show passion for continuous learning)
• "Describe your ideal team environment and how you contribute to a positive and productive culture." (Align your values with Paysafe's)

Portfolio Presentation Strategy:

• Project Selection: Choose 2-3 of your most relevant and impactful projects that showcase your process, problem-solving skills, and proficiency in Figma.
• Narrative Arc: For each project, clearly define the problem, your role, the challenges, your process (research, ideation, iteration), the solutions, and the outcomes (quantifiable if possible).
• Figma Demonstration: Be prepared to show specific Figma files, demonstrating your use of components, variants, prototyping, and collaborative features.
• Concise Delivery: Practice presenting your portfolio concisely, focusing on the key aspects that demonstrate your fit for the role. Be ready for deep dives into specific areas.

📝 Enhancement Note: Be prepared to articulate your design philosophy, demonstrate your Figma expertise, and showcase how you integrate user data and business goals into your design process. Tailor your examples to the FinTech context.

📌 Application Steps

To apply for this Product Designer position:

• Submit your CV and portfolio in English through the provided link.
• Portfolio Customization: Ensure your portfolio clearly highlights your design process, problem-solving skills, and proficiency with Figma. Prioritize projects that demonstrate experience with complex interfaces or B2B products.
• Resume Optimization: Tailor your resume to emphasize your 2+ years of experience in Product/UX/UI Design, your cross-functional collaboration skills, and your familiarity with design systems and agile methodologies. Use keywords from this job description.
• Interview Preparation: Practice articulating your design process and specific project examples, focusing on how you leverage user insights and data. Prepare to discuss your experience with Figma and your understanding of mobile-first and responsive design principles.
• Company Research: Familiarize yourself with Paysafe's business, its merchant solutions, and its position in the FinTech industry. Understand the company's commitment to user-centered design and its Global Design System.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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