Product Designer - Legal Mandates

📍 Job Overview

Job Title: Product Designer - Legal Mandates

Company: KONE

Location: Chennai, India (ITEC/KBS), Pune, India

Job Type: Full-Time

Category: Technology / Finance IT / Product Design

Date Posted: February 06, 2026

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• This role focuses on designing and delivering innovative IT solutions for KONE's Customer Invoice Solutions (KIS) and Legal Mandates, directly impacting global financial operations and regulatory compliance.

• The Product Designer will drive the architectural vision and agile implementation of future-ready solutions within a transforming digital environment.

• Key responsibilities include collaborating with global finance stakeholders to translate business needs into technical specifications and managing the end-to-end solution lifecycle with implementation partners.

• The position demands a strong understanding of Order to Cash (O2C) processes and expertise in SAP SD, IDocs, and middleware technologies to ensure seamless integration and efficient invoicing workflows.

📝 Enhancement Note: While the title is "Product Designer," the description strongly indicates a Product Owner or IT Solution Design role within a finance technology context, emphasizing SAP SD, invoicing solutions, and legal mandates rather than traditional UX/UI product design. The focus is on the IT solution for invoicing, not the user experience of a product itself.

📈 Primary Responsibilities

• Own the end-to-end IT solution design for KONE's Customer Invoice Solutions (KIS) and Legal Mandates, ensuring alignment with business objectives and regulatory requirements.

• Drive the architectural vision and agile implementation of new IT solutions, contributing to KONE's digital transformation and sustainability goals.

• Collaborate closely with global finance stakeholders to conduct requirement-gathering workshops, assess development ideas, and translate business needs into detailed technical specifications.

• Lead and manage development and testing activities with external implementation partners, ensuring timely and high-quality delivery of solutions.

• Support the development of solution road maps, contribute to backlog prioritization, and oversee global rollouts of invoicing and legal mandate solutions.

• Actively participate in strategic finance IT projects and contribute to the development of internal IT competencies and best practices within the Corporate Functions IT team.

• Ensure seamless integration of SAP SD functionalities with middleware and other relevant financial platforms like SAP FICO, leveraging IDocs and interfaces.

📝 Enhancement Note: The primary responsibilities are framed around IT solution design and delivery for finance-specific processes (invoicing, legal mandates), rather than user-centric product design. This implies a focus on system architecture, process efficiency, and stakeholder management within IT.

🎓 Skills & Qualifications

Education: Bachelor's degree in Information Technology, Computer Science, Finance, or a related field. A Master's degree or relevant certifications in SAP modules or project management are advantageous.

Experience: A minimum of 5+ years of progressive experience in IT solution design, specifically within the SAP SD module and the Customer Invoice domain, with a strong track record in IT project delivery.

Required Skills:

• 5+ years of hands-on experience with SAP SD (Sales and Distribution), with a deep specialization in the Customer Invoice domain and associated processes.

• Strong understanding of end-to-end Order to Cash (O2C) processes and the technical solutions that support them.

• Proficient in working with SAP Interfaces, IDocs, and various Middleware technologies for system integration.

• Familiarity with SAP FICO or similar financial accounting platforms to understand integration points.

• Proven experience in successfully delivering complex IT projects from conception to completion.

• Demonstrated analytical, innovative, and strategic thinking capabilities.

• Excellent communication skills in English, with the ability to articulate technical concepts to non-technical stakeholders.

Preferred Skills:

• Working experience or direct knowledge of Pagero and EDICOM applications, which are valuable for e-invoicing and legal mandate compliance.

• Experience with solution road mapping, backlog prioritization, and managing global IT solution rollouts.

• Familiarity with sustainability initiatives and their integration into IT solutions.

📝 Enhancement Note: The required skills heavily lean towards SAP ERP system expertise, particularly in sales and distribution, and financial integration. The emphasis on "Customer Invoice domain" and "Legal Mandates" points to a specialized role within finance IT.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Examples of end-to-end IT solution designs for complex financial processes, particularly within SAP SD and invoicing.

• Case studies demonstrating successful IT project delivery, highlighting challenges, solutions, and achieved outcomes.

• Documentation showcasing proficiency in translating business requirements into detailed technical specifications and functional designs.

• Evidence of managing development and testing cycles with implementation partners, including quality assurance and UAT coordination.

Process Documentation:

• Documentation of experience in designing and optimizing Order to Cash (O2C) workflows using SAP SD and related technologies.

• Examples of process improvement initiatives related to customer invoicing, e-invoicing, and regulatory compliance.

• Demonstrations of how technical solutions were implemented to automate or streamline financial processes, including the use of interfaces and middleware.

• Records of collaboration with finance stakeholders to document current-state processes and design future-state solutions.

📝 Enhancement Note: For a role like this, a portfolio would ideally showcase the candidate's ability to design, document, and deliver IT solutions for financial processes. This includes understanding business context, technical architecture, and project management aspects.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for experienced IT Solution Designers specializing in SAP SD within India, a competitive salary range of ₹15,00,000 to ₹25,00,000 per annum is estimated. This range accounts for the 5-10 years of experience required, specialized SAP SD and invoicing expertise, and the responsibility of managing global solutions for a multinational corporation like KONE. The specific offer will depend on the candidate's precise experience, skills, and location within India.

Benefits:

• Competitive Benefits Package: Comprehensive health, dental, and vision insurance.

• Bonus Scheme: Performance-based bonus opportunities.

• Career Development Support: Access to training, certifications, and professional development programs to enhance skills in SAP, IT project management, and finance technology.

• Employee Assistance Programs: Support for well-being and personal challenges.

• Opportunities for Global Exposure: Involvement in international projects and collaboration with diverse teams.

Working Hours: Typically 40 hours per week, with potential for flexibility and occasional overtime required to meet project deadlines and global stakeholder needs.

📝 Enhancement Note: Salary estimates for Chennai and Pune, India, for a skilled IT professional with 5-10 years of SAP SD and finance IT experience. Benefits are standard for large multinational corporations.

🎯 Team & Company Context

🏢 Company Culture

Industry: KONE operates in the global manufacturing and technology sector, specifically focusing on elevators, escalators, and automatic building doors. The company is a leader in providing innovative solutions for urban mobility and building lifecycle management.

Company Size: KONE is a large, established global corporation with operations in over 60 countries, employing tens of thousands of people worldwide. This scale implies robust processes, international collaboration, and significant investment in technology and innovation.

Founded: KONE was founded in 1910, signifying a long history of stability, expertise, and adaptation within its industry.

Team Structure:

• The role is within the KONE Technology and Innovation (KTI) unit, specifically the Corporate Functions IT team.

• This team acts as a trusted partner to KONE's business lines and functions, focusing on developing, transforming, managing, and running IT solutions.

• Collaboration is expected with global finance stakeholders, implementation partners, and potentially other IT teams involved in digital transformation, AI, and automation initiatives.

Methodology:

• KONE emphasizes creating value for customers through new intelligent solutions and embedding sustainability across operations, suggesting a focus on efficiency, innovation, and long-term impact.

• The IT department supports KONE's digital transformation journey, integrating digital cloud-based services, AI, and automation to enhance productivity and drive business growth.

• A curious mindset, innovation, and sustainability are core values, indicating an environment that encourages continuous learning and forward-thinking solutions.

Company Website: https://www.kone.com

📝 Enhancement Note: KONE's established history and global presence suggest a structured yet innovative environment. The IT function plays a crucial role in supporting the company's digital transformation and sustainability goals.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-to-senior level Product Designer or IT Solution Designer within the Corporate Functions IT team. It involves significant ownership of IT solutions related to critical financial processes like invoicing and legal compliance. The scope is global, requiring strategic thinking and the ability to influence across departments.

Reporting Structure: The Product Designer will report to a manager within the Corporate Functions IT team, likely a Head of IT Solutions or similar, and will work closely with global finance stakeholders and business unit leaders. The role involves managing relationships with external implementation partners.

Operations Impact: The impact of this role is substantial, directly influencing the efficiency, accuracy, and compliance of KONE's global invoicing processes. By designing smart, automated, and future-ready solutions for KIS and Legal Mandates, the Product Designer contributes to improved customer experience, reduced operational costs, and adherence to regional and international regulations, ultimately supporting financial health and business growth.

Growth Opportunities:

• Specialization: Deepen expertise in SAP SD, finance IT solutions, e-invoicing, and regulatory compliance within a global context.

• Leadership: Progress into roles with broader IT solution ownership, team leadership, or project management of larger, more complex finance transformation initiatives.

• Strategic Influence: Contribute to the strategic direction of finance IT at KONE, participating in roadmap development and technology adoption decisions.

• Cross-functional Mobility: Opportunities to work on other critical finance or business process-related IT projects within KONE.

• Continuous Learning: Access to training and development to stay current with SAP advancements, digital technologies, and evolving regulatory landscapes.

📝 Enhancement Note: This role offers a significant opportunity to shape critical financial IT systems at a global level, providing a clear path for career advancement within specialized finance IT or broader IT leadership roles.

🌐 Work Environment

Office Type: The role is based on-site in KONE's offices in Chennai (ITEC/KBS) or Pune, India. These offices likely provide a modern, professional workspace designed to foster collaboration and productivity.

Office Location(s): Chennai, India (ITEC/KBS) and Pune, India. These are major business hubs, offering accessibility and a vibrant working environment.

Workspace Context:

• Collaborative Environment: Expect an international and inclusive workplace that encourages collaboration, open communication, and the sharing of ideas.

• Technology & Tools: Access to KONE's IT infrastructure, including necessary software, hardware, and communication tools to perform the role effectively. This would include SAP systems, project management tools, and collaboration platforms.

• Team Interaction: Opportunities for regular interaction with the Corporate Functions IT team, global finance stakeholders, and implementation partners, fostering a dynamic and interconnected work environment.

Work Schedule: The standard work schedule is typically 40 hours per week. However, given the global nature of the role and the focus on project delivery, some flexibility may be required, potentially involving early morning or late afternoon calls to accommodate different time zones and to ensure timely project execution and stakeholder alignment.

📝 Enhancement Note: The on-site requirement suggests a preference for in-person collaboration and team integration, common in environments focused on complex system design and project execution.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and application to assess alignment with the required skills and experience, particularly in SAP SD, invoicing, and IT project delivery.

• Technical Interview: A discussion focusing on your expertise in SAP SD, Order to Cash processes, interfaces, IDocs, and middleware. You may be asked to explain specific technical challenges you've overcome.

• Case Study/Scenario-Based Interview: You might be presented with a hypothetical scenario related to designing an invoicing solution or addressing a legal mandate, requiring you to outline your approach, considerations, and potential solutions. This is where portfolio examples will be crucial.

• Stakeholder/Manager Interview: An assessment of your communication, collaboration, and agile working style. Questions will focus on your ability to work with global finance stakeholders and manage implementation partners.

• Cultural Fit Interview: Evaluating your alignment with KONE's values of sustainability, innovation, curiosity, openness, and collaboration.

Portfolio Review Tips:

• Highlight SAP SD & Invoicing: Showcase specific projects where you designed or significantly contributed to SAP SD-based customer invoicing solutions. Detail the scope, your role, the challenges, and the implemented solution.

• Demonstrate Process Understanding: Include documentation or diagrams illustrating your grasp of Order to Cash processes and how your solutions optimized them.

• Showcase Technical Proficiency: Present examples of interface designs, IDoc configurations, or middleware integrations you've managed. If you have experience with Pagero or EDICOM, highlight it.

• Quantify Impact: Wherever possible, use metrics to demonstrate the success of your projects – e.g., reduction in invoicing errors, improved processing times, successful compliance with legal mandates.

• Agile & Collaboration: Include examples of how you worked in agile teams, collaborated with cross-functional stakeholders (especially finance), and managed external partners.

Challenge Preparation:

• Be prepared to discuss your experience with SAP SD functionalities relevant to invoicing (e.g., billing types, output determination, customer master data).

• Understand the implications of legal mandates on invoicing systems and how to ensure compliance.

• Familiarize yourself with common e-invoicing platforms and their integration requirements.

• Think about how you would approach gathering requirements from diverse global finance teams and managing their expectations.

📝 Enhancement Note: The review process will heavily scrutinize technical expertise in SAP SD and finance IT, alongside the ability to manage complex projects and collaborate effectively. A well-curated portfolio is essential for demonstrating practical experience.

🛠 Tools & Technology Stack

Primary Tools:

• SAP SD: The core system for sales and distribution processes, requiring deep functional and configuration knowledge for customer invoicing.

• SAP FICO: Essential for understanding the integration points between sales and finance modules.

• Middleware: Experience with SAP PI/PO, SAP Cloud Platform Integration (CPI), or other enterprise middleware solutions for connecting SAP with external systems.

• IDocs: Crucial for data exchange within SAP and with external partners; understanding their structure and configuration is key.

Analytics & Reporting:

• SAP Reporting Tools: Standard SAP reports and potentially SAP BW/BI for financial and sales data analysis.

CRM & Automation:

• CRM Systems (e.g., SAP CRM, Salesforce): Understanding how sales data flows from CRM to SAP SD.

• E-invoicing Platforms: Pagero, EDICOM (preferred), or similar solutions for electronic invoicing and compliance.

• Workflow Automation Tools: Potentially used for streamlining internal IT processes or specific financial workflows.

• Project Management Tools: Jira, Confluence for agile development and documentation.

📝 Enhancement Note: Expertise in SAP SD and related integration technologies (IDocs, Middleware) is paramount. Familiarity with e-invoicing platforms like Pagero and EDICOM is a significant advantage.

👥 Team Culture & Values

Operations Values:

• Sustainability: Integrated into all operations, encouraging solutions that are environmentally conscious and contribute to efficient resource use.

• Innovation: A core driver, promoting the development of new, intelligent solutions and embracing emerging technologies like AI and automation.

• Curiosity: Fostering a mindset of continuous learning and exploration to drive improvements and discover new possibilities.

• Collaboration: Valuing teamwork and open communication, both internally within IT and across business functions, to achieve shared goals.

• Customer Focus: Aiming to create the "Best People Flow experience" by providing ease, effectiveness, and excellent experiences to customers and users.

Collaboration Style:

• Cross-functional Integration: The role requires close collaboration with global finance stakeholders, business process owners, and IT teams to ensure solutions meet diverse needs.

• Agile & Iterative: Working in an agile environment means continuous feedback loops, iterative development, and adaptability to changing requirements.

• Partner Management: Effective communication and management of external implementation partners are critical for successful project delivery.

📝 Enhancement Note: KONE's culture emphasizes forward-thinking, sustainable practices, and collaborative problem-solving, particularly within its IT and innovation units.

⚡ Challenges & Growth Opportunities

Challenges:

• Global Regulatory Landscape: Navigating diverse and evolving legal mandates for invoicing across different countries requires constant vigilance and adaptable solutions.

• System Complexity: Integrating SAP SD with various internal and external systems, including e-invoicing platforms and middleware, presents technical challenges.

• Stakeholder Alignment: Balancing the needs and priorities of various global finance stakeholders can be demanding.

• Digital Transformation Pace: Keeping pace with KONE's digital transformation journey and integrating new technologies like AI and automation into legacy systems.

Learning & Development Opportunities:

• SAP Advancements: Continuous learning on new SAP modules, features, and best practices relevant to finance and logistics.

• E-invoicing & Compliance: Staying updated on global e-invoicing standards, tax regulations, and legal compliance requirements.

• Digital Technologies: Opportunities to learn about and apply AI, automation, and cloud technologies within finance IT solutions.

• Project Leadership: Developing skills in managing larger projects, leading teams, and influencing strategic IT decisions.

📝 Enhancement Note: The role presents challenges related to regulatory complexity and system integration, but these are balanced by significant opportunities for professional growth and skill development in a dynamic tech environment.

💡 Interview Preparation

Strategy Questions:

• Solution Design Approach: "Describe your process for designing an end-to-end IT solution for a complex financial process like customer invoicing, especially when dealing with legal mandates and global requirements. What are your key considerations?" (Prepare to discuss requirement gathering, stakeholder engagement, technical architecture, integration points, testing, and rollout.)

• SAP SD & Invoicing Expertise: "Walk us through a challenging project where you leveraged SAP SD to solve a specific customer invoicing problem or ensure compliance with a legal mandate. What were the key SAP configurations or functionalities you utilized?" (Be ready to detail your specific contributions and technical solutions.)

• Partner Management: "How do you ensure successful collaboration and delivery when working with external implementation partners on IT projects? Describe a situation where you had to manage a difficult partner relationship." (Focus on communication, oversight, performance metrics, and issue resolution.)

Company & Culture Questions:

• KONE's Vision: "How do you see your role as a Product Designer contributing to KONE's mission of improving urban life through innovative and sustainable solutions?" (Connect your expertise in finance IT to KONE's broader goals, mentioning efficiency, automation, and customer experience.)

• Agile Methodology: "Describe your experience working in agile environments. How do you prioritize tasks and manage changing requirements when collaborating with diverse teams?" (Provide specific examples of your agile practices.)

• Sustainability Focus: "How can IT solutions for invoicing and legal mandates support KONE's sustainability goals?" (Think about digital invoicing reducing paper waste, efficient processes saving energy, data integrity for compliance.)

Portfolio Presentation Strategy:

• Structure: Organize your portfolio by project, clearly outlining the business problem, your role, the solution designed (with technical details), the implementation process, and the measurable results.

• Key Projects: Prioritize showcasing projects related to SAP SD, customer invoicing, e-invoicing, and legal compliance.

• Visuals: Use diagrams, flowcharts, or screenshots (if permissible) to illustrate process flows, system architecture, or interface designs.

• Quantify Impact: For each project, present quantifiable achievements (e.g., "Reduced invoice processing time by X%", "Achieved 100% compliance with Y regulation").

• Conciseness: Be prepared to present your most relevant projects concisely, focusing on the impact and your specific contributions.

📝 Enhancement Note: Preparation should focus on demonstrating deep SAP SD knowledge, a strategic approach to IT solution design for finance, and strong project management and collaboration skills, all supported by tangible portfolio evidence.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided link on KONE's career portal.

• Portfolio Customization: Tailor your CV and any supplementary portfolio materials to highlight your most relevant experience in SAP SD, customer invoicing, Order to Cash processes, and IT project delivery. Emphasize any experience with e-invoicing platforms (Pagero, EDICOM) or legal mandate compliance.

• Resume Optimization: Ensure your resume clearly states your years of experience in SAP SD and the Customer Invoice domain, along with specific achievements related to IT solution design and project delivery. Use keywords found in the job description.

• Interview Preparation: Practice articulating your experience with SAP SD, interfaces, IDocs, and middleware. Prepare to discuss specific case studies from your portfolio that demonstrate your problem-solving skills and ability to design and implement financial IT solutions.

• Company Research: Thoroughly research KONE's business, its mission, values (sustainability, innovation, collaboration), and its IT strategy. Understand the importance of KTI and KONE IT in driving digital transformation and supporting business growth.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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